Executive Assistant to the COO & CEO (Vancouver based) Pearl West is building the future of consumer brands—fast, focused, and performance-driven. Think mini-Unilever without the bloat of traditional private equity or the stale DTC playbook. We own and operate six brands across beauty, supplements, sports nutrition, skincare, and pet care, with a combined run rate of $40M+ USD and growing rapidly. Our model: acquire profitable $2M+ EBITDA brands, scale them aggressively, and position them for exit within three years. Our mission is unapologetic: build unforgettable brands and exit them at their peak. Backed by seasoned operators, deep e-commerce expertise, and strong capitalization, we move fast, cut the noise, and execute relentlessly. If you value clarity over chaos, speed over politics, and results over theater — you belong here. Role Overview We’re hiring a Senior Executive Assistant (EA) to partner with our CEO and COO. This isn’t a traditional gatekeeping role — it’s about amplifying executive impact. You’ll run point on critical workflows, streamline priorities, and ensure leadership operates at peak efficiency. This is a full-time, hybrid role (Vancouver-based, flexible). You’ll have direct exposure to high-stakes projects, confidential initiatives, and the decision-making that shapes our company’s trajectory. Key Responsibilities Optimize Executive Operations – Own calendars, inboxes, and workflows to maximize leadership focus on high-leverage priorities. Drive Cross-Team Communication – Capture action items, assign ownership in ClickUp, and ensure follow-through. Track Projects & Priorities – Monitor key initiatives, flag risks early, and hold teams accountable to deadlines. Enable Information Flow – Be the hub between executives and teams—clear, fast, aligned. Prep & Follow-Up – Build briefing notes, agendas, and consolidated updates to keep meetings outcome-driven. Improve Processes – Spot inefficiencies and design better systems, tools, and templates. Confidential Support – Handle sensitive information with discretion. Run Logistics – Manage travel, events, and scheduling seamlessly. Key Performance Indicators (KPIs) Meeting Efficiency – 90%+ of meetings produce clear action items logged in ClickUp. Calendar Optimization – 80% of exec time on top priorities. Task Execution – 90%+ of assigned actions completed on time. Communication Speed – Cut internal follow-up turnaround by 25%. Process Innovation – Launch at least 3 new efficiency-boosting systems/tools in Year 1. Success Benchmarks Days) First 30 Days Shadow CEO/COO to master workflows, priorities, and communication style. Deep-dive into Pearl West brands, playbooks, and operating model. Take over scheduling, inbox triage, and meeting prep. First 60 Days Independently manage executive deliverables and follow-ups. Roll out organizational systems that boost leadership productivity. Coordinate at least one cross-functional initiative end-to-end. First 90 Days Operate as a trusted partner—anticipating needs and driving outcomes proactively. Fully own investor/board reporting cadence. Deliver measurable efficiency gains and time savings for executives. Required Skills & Qualifications Must-Have Skills 5+ years supporting C-level execs in fast-paced, high-growth environments. Excellent organizational and time-management skills. Advanced proficiency with G-Suite, Slack, and project tools (ClickUp/Asana). Sharp business acumen—able to turn vision into execution. Excellent written and verbal communication. Proven discretion handling sensitive information. Nice-to-Have Skills Background in e-commerce, private equity, or high-growth consumer brands. Familiarity with financial reporting and KPI dashboards. Bilingual (English + Spanish or French). Growth-stage/startup experience. Experience & Education 5+ years supporting C-level executives in fast-paced environments. Bachelor’s degree in business, communications, or related field preferred. Prior experience in growth-stage or startup environments strongly valued. Who Should Apply? Thrive under pressure and in high-speed environments. Anticipate problems before they arise. Want direct impact on executive performance and company outcomes. Why Join Us? Growth & Career Development: Direct exposure to leadership, investors, and scaling a portfolio of brands. Work Culture: No politics. High-performance, collaborative, and outcome-driven. Compensation & Benefits: Competitive salary, equity upside, flexible work arrangements, and wellness perks. Unique Perks: Annual team retreats, learning budgets, and the chance to shape a company on the rise. Compensation & Benefits Growth & Development – Work directly with leadership, investors, and brand operators. Culture – No politics. High-performance, collaborative, outcome-driven. Compensation – very competitive base salary + performance bonus + equity. Flexibility – Hybrid role in Vancouver (or Montreal) with autonomy. Benefits – Health, dental, mental health support, flexible PTO. Perks – Annual retreats, wellness programs, learning stipends. Application Process Step 1: Submit resume + cover letter. Step 2: Online assessment. Step 3: Screening call with HR. Step 4: Final interview with CEO & COO. #J-18808-Ljbffr
Location and Job Details Location: Remote (Philippines) Employment Type: Full-Time Salary Range: $1000-$1200 per month Reports To: HR/CS Director About Pearl West Group Pearl West Group is a fast-growing eCommerce investment and operating company that scales digital consumer brands through data-driven performance marketing and operational excellence. We’re looking for a Customer Service Associate who thrives in a fast-paced, dynamic environment and can deliver exceptional customer experiences with empathy, speed, and precision. Role Overview As a Senior Customer Service & Support Specialist , you’ll be the first point of contact for our customers—resolving issues, answering questions, and ensuring each interaction reflects our brand’s tone and values. You’ll manage communication across email, chat, and social channels, providing real-time, customer-centric support that balances empathy with efficiency. This is a plug-and-play role for someone with prior DTC and marketplace support experience who can multi-task, think critically under pressure, and operate independently in a high-volume environment. We operate in a trust-based culture—our ideal teammate is self-motivated, accountable, and guided by integrity, thriving without the need for micromanagement. Key Responsibilities Respond promptly and professionally to customer inquiries via email, chat, and social media (Instagram, TikTok, Facebook, FreshDesk, etc.) Provide real-time, empathetic, and solution-oriented support while maintaining consistent brand tone and service standards Handle returns, exchanges, refunds, order modifications, subscription management, and product inquiries across multiple sales channels (e.g., brand websites, Amazon, TikTok Shop, Walmart) using connected fulfillment and order management tools Manage subscription changes, cancellations, renewals, and billing inquiries Coordinate with 3PL partners (third-party fulfillment providers) and internal teams to resolve fulfillment, shipping, or product quality issues quickly Manage multiple customer conversations simultaneously while maintaining accuracy, composure, and professionalism Update and refine help desk macros, FAQs, and canned responses for clarity and consistency Identify recurring customer pain points and share actionable insights with CX, Operations, and Marketing teams Track and report daily support performance metrics (response time, resolution rate, CSAT/NPS and other productivity measures) Non-Negotiable Requirements (Plug-and-Play Skills) Experience: Minimum 2 years in DTC or eCommerce customer service, ideally across multiple marketplaces or brand platforms Platforms: Proficiency in Shopify, Amazon Seller Central, TikTok Shop Seller Center, and a modern helpdesk system (e.g., Zendesk, Freshdesk, Help Scout) Communication: Exceptional written English—clear, empathetic, and brand-aligned Multitasking & Pressure Handling: Proven ability to handle multiple tickets/chats simultaneously, stay composed under pressure, and maintain attention to detail Integrity & Accountability: High personal integrity, self-discipline, and reliability — able to perform at a high level in a non-micromanaged, trust-based environment Availability: Able to work 8-hour shifts, including weekends or holidays based on business needs (core work shift is Tues-Sat 4am-12nn PHT) Performance-Driven: Proven track record of meeting or exceeding CSAT and response time KPIs and result-oriented Mindset: Customer-obsessed, calm under pressure, proactive, and solution-oriented Preferred / Nice-to-Have Skills Tools: Experience with Slack, ClickUp, Shopify, Amazon Seller Central, TikTok Seller Central, OrderDesk, ShipBob, Google Suite Subscriptions: Familiarity with Recharge, StayAI, or similar subscription platforms Marketplace Knowledge: Understanding of Amazon, TikTok Shop, and Walmart order workflows Fulfillment Knowledge: Experience working with 3PL systems and reverse logistics processes CX Optimization: Experience improving FAQ pages, help centers, or response templates Metrics Awareness: Knowledge of CSAT, NPS, response time, and resolution KPIs Typing speed: 40wpm with at least 95% accuracy Soft Skills: Empathy, adaptability, problem-solving, proactive and ownership mentality Performance Metrics (Success in the Role) Average First Response Time: < 24 hours Customer Satisfaction (CSAT): 90%+ Ticket Resolution Rate: > 90% within SLA Customer Retention Impact: Ability to turn issue resolutions into repeat purchase opportunities Why Join Pearl West Group Collaborate with a team of top-tier eCommerce operators scaling multiple consumer brands Fully remote role with modern tools and supportive leadership Exposure to DTC and omnichannel operations across Amazon, TikTok, and Shopify ecosystems Competitive compensation and performance-based bonuses Work in a results-driven, trust-based environment where integrity and ownership are valued as highly as performance Application Process Submit your resume Initial interview by the HR Team Online assessment Final interview by the Hiring Manager #J-18808-Ljbffr
A high-growth e-commerce company in Montreal is seeking a Social Media Manager to lead community engagement and organic growth. The role involves creating content, managing content creators, and analyzing social media metrics. Ideal candidates have 3+ years of experience in managing social media in e-commerce. An innovative and data-driven mindset is vital for success, with a salary range of $45,000–$55,000.
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Company Overview We’re a fast-paced, performance-focused eCommerce team that thrives on sharp creatives, data-driven decisions, and constant iteration. Our strength lies in creating compelling video ads that don’t just look good — they convert. Operating across multiple digital platforms and product categories, we work at the intersection of creative storytelling and direct response marketing. If you love editing content that performs, enjoy testing new formats, and want your work to directly influence growth — you’ll fit right in with us. Role Overview We’re looking for an Ad Creative Video Editor to craft direct-response-style videos that captivate and convert. This full-time, remote role is perfect for someone with a strong editing background, particularly in eCommerce and performance marketing. You’ll be responsible for editing VSLs, short-form video ads, and iterations of winning creatives — always with a focus on performance and watch time. Key Responsibilities Edit Direct Response Videos
Produce engaging edits for formats like VSLs, UGC ads, and short-form content that drive results. Source & Integrate B-Roll
Find high-quality, relevant footage from external sites to enhance storytelling and keep visuals dynamic. Create Iterations of Winning Ads
Take top-performing creatives and rework them into new variations for ongoing testing and scaling. Follow High-Converting Editing Principles
Implement best practices for pacing, structure, transitions, hooks, and calls to action to maximize viewer engagement. Maintain Visual Consistency & Brand Quality
Ensure all output adheres to brand style guidelines and maintains a polished, professional look. Collaborate with Creative & Strategy Teams
Work closely with Creative Strategists, marketers, and designers to execute concepts with speed and quality. Key Performance Indicators (KPIs) Average Watch Time
Number of Videos Edited per Week
Total Minutes of Edited Content Delivered Weekly Required Skills & Qualifications Must-Have Skills: Proven experience editing for direct response brands or performance marketing campaigns Strong understanding of engagement-driven editing techniques (pacing, storytelling, viewer retention) Expert-level proficiency with industry-standard video editing software (e.g., Adobe Premiere, Final Cut Pro, After Effects) Ability to work with briefs and scripts to bring strategic concepts to life Attention to detail, excellent file organization, and ability to meet tight deadlines Nice-to-Have Skills: Familiarity with AI tools for editing or asset sourcing Experience creating for Meta, TikTok, YouTube, and other paid social platforms Motion graphics or animation experience is a bonus Experience with tools like ICON, Motion, and AI automation tools (bonus points for leveraging them in workflows) Who Should Apply? ✅ Apply if you: Thrive in a fast-paced, performance-driven environment Love editing videos that actually convert Can self-manage and hit deadlines without constant supervision Enjoy experimenting with new formats and styles
A leading eCommerce creative agency in Canada is seeking a skilled Ad Creative Video Editor to produce direct-response-style videos that engage and convert. This full-time remote position requires expertise in editing and a strong understanding of performance marketing. You will collaborate closely with various teams to enhance video content quality and drive measurable results. Candidates should have proven experience in fast-paced environments and demonstrate creativity in video editing techniques.
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A dynamic consumer brands company in Vancouver is looking for a lifecycle marketing manager to maximize customer lifetime value across their brands. This role will manage email and SMS marketing, analyze customer behavior, and optimize retention strategies in a fast-paced and result-driven environment. Ideal candidates will have experience in DTC marketing and a passion for driving significant business growth.
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A fast-growing consumer brand company in Metro Vancouver is seeking a Senior Executive Assistant to enhance the efficiency of the CEO and COO. The ideal candidate will have extensive experience supporting C-level executives in high-growth environments and will demonstrate exceptional organizational and communication skills. This full-time hybrid role offers direct exposure to high-stakes projects and significant autonomy.
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A leading e-commerce automation company is looking for an Automation Specialist fluent in n8n, Make, and Google Apps Script. This remote role involves designing automation workflows, collaborating with cross-functional teams, and improving operational efficiency. Ideal candidates should have 2-3 years of experience in automation and a passion for innovation. Competitive monthly rate and various perks such as paid time off and quarterly bonuses are offered.
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Company Overview At Pearl West, we’re redefining how consumer brands are built and scaled. We own and operate six DTC brands with a combined run rate of over $40M and a clear mission: build brands that leave lasting impressions—and exit them at their peak. We operate like a mini Unilever, but without the bureaucracy. Think lean teams, fast decisions, high accountability, and direct ownership. Some of our brands are homegrown; others are acquired and scaled quickly using a centralized team model across creative, media, product, and operations. Our leadership includes e-commerce veterans and operators from 9-figure exits like Goli Nutrition. We’re extremely well-capitalized and actively acquiring more brands while building a team of high-performers who are energized by speed, clarity, and results. Role Overview We’re hiring a lifecycle marketing manager to take full ownership of the customer lifecycle across our portfolio of brands. This role is responsible for maximizing customer lifetime value (LTV) by developing, executing, and optimizing strategies across email, SMS, and other retention channels. You’ll play a critical role in shaping our retention engine—from customer segmentation and lifecycle mapping to performance reporting and campaign execution. This is a strategic and executional role, reporting directly into the marketing/growth leadership team. Type: Full-time Location: Remote/Hybrid Focus: Strategy + Execution Key Responsibilities Own and optimize the full post-purchase customer journey (onboarding, replenishment, upsell, win-back) across multiple DTC brands. Build, manage, and optimize email and SMS marketing flows using Klaviyo, Postscript, Attentive, or similar platforms. Execute segmented, behavior-based campaigns and automations that drive engagement, repeat purchase, and retention. Analyze cohort behavior and funnel performance to identify churn risks and retention opportunities. Work cross-functionally with creative, media, and product teams to test messaging and improve funnel performance. Build retention reports, dashboards, and insights that guide business decisions and improve performance over time. Ensure high deliverability and performance of all communications across retention channels. Stay updated on industry trends and apply best practices in lifecycle marketing and CRM strategies. Key Performance Indicators (KPIs) Increase customer LTV by 30%+ in the first 6 months Reduce churn rate by 10%+ in the first 12 months Maintain or exceed 20–30% open rates and 2–3% CTRs on key flows Launch 3 or more automated flows in the first 90 days Deliver monthly retention performance insights and recommendations Success Benchmarks Days) First 30 Days Complete onboarding and gain full understanding of customer segments and brand lifecycle strategies Audit existing retention flows and identify immediate improvement opportunities First 60 Days Launch initial optimized flows Begin segmentation testing and A/B experimentation Provide early reports on performance lift and recommendations First 90 Days Deliver measurable uplift in flow and campaign performance Own retention KPIs and present roadmap for 6-12 month lifecycle improvement Required Skills & Qualifications Must-Have Skills 3+ years of experience in DTC retention or CRM marketing roles Proven success building and optimizing email/SMS campaigns with tools like Klaviyo, Postscript, or Attentive Strong understanding of customer lifecycle management and behavior-driven segmentation Analytical mindset with experience in cohort analysis, LTV tracking, and reporting Clear communicator and confident executor, able to work independently and drive results Nice-to-Have Skills Experience working in CPG, beauty, wellness, or health-related verticals Familiarity with multi-brand portfolios or performance marketing environments Background in A/B testing frameworks and experimentation roadmaps Education & Experience Bachelor’s degree in Marketing, Business, or related field (or equivalent experience) Strong understanding of DTC metrics (AOV, LTV, CAC, churn, retention rate) Who Should Apply You’ll thrive in this role if you: Have a builder mentality—you love to create systems that scale Are highly analytical and results-driven Thrive in fast-moving environments with lots of ownership Have a proven track record of increasing LTV and reducing churn You should not apply if you: Need constant direction or prefer working in rigid structures Are uncomfortable with tight deadlines and real accountability Avoid owning the outcome of your work Why Join Pearl West? Growth Opportunity: Step into brands at inflection points and directly impact growth Ownership & Equity: Have a say—and a stake—in the outcome Performance-First Culture: Results > theater. Speed > endless discussion Flexible Remote Work: Work from anywhere with high trust and autonomy Team of Operators: Learn from leaders with real track records of scale and exits Compensation & Benefits Salary Range: Based on experience Bonus/Equity: Performance-based bonus and equity potential Work Arrangement: Fully remote Perks: Flexible PTO, team retreats, learning and development budget Health & Wellness: Monthly wellness stipend Application Process Submit your resume and a short cover letter outlining your experience with retention and lifecycle marketing. Initial interview. Final interview with marketing/growth leadership. #J-18808-Ljbffr
Location: Montréal, QC or Vancouver (Hybrid/Remote) Reports To: VP of Marketing About Us: In our evolution from performance‑marketing to culture‑and‑commerce growth, we are seeking a Brand Ambassador Manager to build and scale an industry‑leading ambassador channel across our multi‑brand portfolio. You’ll deliver performance while aligning with our creator/brand mindset and retail ambitions. Our Portfolio of brands range from Fitness, Supplements, Pets and Beauty Brands. Role Summary: As Ambassador Manager, you will design, launch and operationalise our affiliate partner program: recruiting high‑quality affiliates (creators, publishers, fitness communities), defining commission models, managing tracking and optimisation, collaborating cross‑functionally and scaling the channel. This role sits at the intersection of culture (creator/affiliate) and commerce (sales/revenue) as we continue expanding both D2C and retail presence. Evaluate our current programs and optimise or re‑design as needed. Key Responsibilities: Develop and execute a full affiliate marketing strategy aligned to business objectives (traffic, conversion, revenue) across brands. Identify and recruit new affiliate partners—creators with affiliate capability, niche fitness/publishing communities, content publishers and deal/coupon sites. On‑board affiliates: provide tracking links/codes, assets (banners, landing pages, copy), training and campaign briefs. Monitor affiliate performance: clicks, conversions, AOV, ROI. Identify top performers and scale; address under‑performers with optimisation. Negotiate commission structures, partner contracts/terms, bonus incentives while maintaining profitability and brand integrity. Collaborate with brand, content, social and e‑commerce teams ensuring affiliate campaigns align with product launches, creator activations and overall marketing strategy. Manage affiliate program budget; forecast incremental revenue, set KPIs, report to leadership. Ensure compliance and program integrity: vet affiliates for quality, monitor traffic quality and fraud prevention, avoid cannibalisation of other channels. Stay up‑to‑date with industry trends, emerging affiliate platforms and new creative formats; propose innovation. Create monthly/quarterly dashboards for leadership: partner segmentation, growth by cohort, revenue streams, optimisation recommendations. Required Qualifications & Profile: 3+ years’ experience in affiliate marketing, partner marketing or performance marketing—preferably with consumer‑brand, D2C experience. Proven track record of recruiting and growing affiliate networks and driving measurable revenue via affiliate channels. Strong analytical skills: comfortable with tracking tools, performance dashboards, conversion metrics. Excellent relationship and negotiation skills: able to manage partner contracts, motivate affiliates and ensure alignment. Familiarity with affiliate platforms/networks (e.g., Superfiliate, Impact, CJ, Partnerize) and commission models (CPA, CPS, CPL). Strong project‑management and organisational skills; able to work cross‑functionally under tight timelines. Bonus: Experience in multi‑brand environments and/or fitness/supplement/retail categories. Bonus: Basic understanding of creator ecosystem and how affiliate integrates with influencer/content strategy. What We Offer: A strategic, high‑visibility role building and owning a major revenue channel across multiple brands. Opportunity to blend culture (creator/affiliate) with commerce (sales/scale) in a growth‑oriented company. Competitive compensation + benefits. Flexible/hybrid work structure; collaborative and fast‑moving team culture. Career growth potential: as the affiliate channel scales, lead a small team or program globally. Day KPIs: Days 1-30: Audit current affiliate program: list current affiliates, performance metrics (clicks, conversions, revenue), tracking systems. Select and implement/or optimise affiliate tracking platform/tools. Define affiliate programme structure: commission models, partner categories, onboarding process. Recruit at least 10 new affiliate partners aligned with brand values/fitness niche. Set up affiliate dashboard & reporting framework (clicks → conversions → revenue). Days 31-60: Activate recruited affiliates: ensure each has tracking links, creatives and campaign brief (target: 80% activation). Monitor activation rate: percentage of signed‑up affiliates generating at least one sale. Drive initial performance: set target affiliate‑driven revenue for this period (to be internally defined). Analyse affiliate traffic quality: clicks → conversions → AOV; identify top 20% performers and bottom 20%. Segment affiliates: high‑potential vs low‑performing; prepare optimisation plan for next phase. Days 61-90: Increase active affiliates to at least 30 partners, with at least 5 high‑performing affiliates delivering consistent conversions. Optimise commission/promotional model: review performance data, adjust rates/terms for top affiliates; sunset low‑potential ones. Achieve affiliate program growth rate: e.g., new affiliate sign‑ups increased by 25% over previous 30 days. Calculate ROI of affiliate channel: (Revenue – Cost) ÷ Cost; report to leadership. Deliver performance review presentation: affiliate growth metrics, partner performance, optimisation roadmap for next 90-180 days. How to Apply: Please submit: Your résumé/CV A short cover letter (1-2 paragraphs) describing the affiliate program you launched or grew, key metrics/outcomes, and what you would bring to our multi‑brand model. Optional: A sample dashboard/report or campaign summary you managed. #J-18808-Ljbffr
