THE ROLE IN A NUTSHELL Responsible for the overall delivery of Network services including scheduling, delivery, monitoring and compliance activities. Lead members of the team consistent with Mission, Vision and Values, and promote achievement of the department’s goals and objectives. Accountable to lead, motivate, support and provide effective mentoring, coaching for all direct reports. Provide advice and direction to members of the department in the negotiation of solutions to complex problems as requested. Implement problem management and incident reporting processes that are designed to minimize impacts and promote required communication to required parts of the IT management team. Ability to manage root cause analysis and effectively provide management status in our 7X24 computing environment. Prepare written reports (e.g. monthly activity, special, status, statistical, informational, etc.) to communicate problem status, capacity measures, performance measurements, and other information to management using written communications. Knowledge of industry business trends and best practices and ability to implement where appropriate. Lead and/or participate in multidisciplinary project teams, and manage project accountabilities on time, within budget, and at the expected levels of delivery. Work collaboratively with the strategic solutions and development management teams to ensure the delivery of network operation’s deliverables for application development projects. Ensure production related standards and measurable guidelines are adhered to and understood by implementation resources during the construction of applicable infrastructure components. Work closely with other I.T. management in technology planning, development and execution of I.T. operating plan. Key deliverables include capacity, refresh and compliance planning. Ensure compliance of all software license and maintenance agreements in the network areas Works with technical staff and other departments to drive technical excellence and increase overall productivity and profitability. Manage contractual agreements with third party technical and material supply contracts and ensure commitments are fulfilled according to terms and conditions. Network technical testing and recovery as part of the of the overall business continuity plan. TECHNICAL SCOPE Voice & IVR Systems: Avaya, Verint, NUANCE IVR, Chrysalis IVR Monitoring & Management: PRTG, OpenGear Lighthouse Networking Protocols & Services: DNS, BGP, Radius Authentication Wireless & Hardware: Meraki, Cisco Wireless Technologies Cloud Connectivity: Google Cloud Interconnect, Azure ExpressRoute Security & Firewalls: Checkpoint Firewall, Checkpoint VPN, Cisco ISE, Firepower WAN Technologies: SD-WAN Storage Networking: SAN Switches with PRTG Monitoring QUALIFICATIONS Proven experience in managing network operations and leading technical teams. Intermediate knowledge of cloud networking (GCP, Azure). Strong troubleshooting skills across voice, data, and security platforms. Familiarity with enterprise monitoring tools and network automation. Excellent communication and leadership skills. Ability to work under pressure and manage on-call responsibilities.
THE ROLE IN A NUTSHELLResponsible for the overall delivery of Network services including scheduling, delivery, monitoring and compliance activities.Lead members of the team consistent with Mission, Vision and Values, and promote achievement of the department’s goals and objectives.Accountable to lead, motivate, support and provide effective mentoring, coaching for all direct reports.Provide advice and direction to members of the department in the negotiation of solutions to complex problems as requested.Implement problem management and incident reporting processes that are designed to minimize impacts and promote required communication to required parts of the IT management team.Ability to manage root cause analysis and effectively provide management status in our 7X24 computing environment.Prepare written reports (e.g. monthly activity, special, status, statistical, informational, etc.) to communicate problem status, capacity measures, performance measurements, and other information to management using written communications.Knowledge of industry business trends and best practices and ability to implement where appropriate.Lead and/or participate in multidisciplinary project teams, and manage project accountabilities on time, within budget, and at the expected levels of delivery.Work collaboratively with the strategic solutions and development management teams to ensure the delivery of network operation’s deliverables for application development projects.Ensure production related standards and measurable guidelines are adhered to and understood by implementation resources during the construction of applicable infrastructure components.Work closely with other I.T. management in technology planning, development and execution of I.T. operating plan. Key deliverables include capacity, refresh and compliance planning.Ensure compliance of all software license and maintenance agreements in the network areasWorks with technical staff and other departments to drive technical excellence and increase overall productivity and profitability.Manage contractual agreements with third party technical and material supply contracts and ensure commitments are fulfilled according to terms and conditions.Network technical testing and recovery as part of the of the overall business continuity plan.
TECHNICAL SCOPEVoice & IVR Systems: Avaya, Verint, NUANCE IVR, Chrysalis IVR Monitoring & Management: PRTG, OpenGear Lighthouse Networking Protocols & Services: DNS, BGP, Radius Authentication Wireless & Hardware: Meraki, Cisco Wireless Technologies Cloud Connectivity: Google Cloud Interconnect, Azure ExpressRoute Security & Firewalls: Checkpoint Firewall, Checkpoint VPN, Cisco ISE, Firepower WAN Technologies: SD-WAN Storage Networking: SAN Switches with PRTG Monitoring
QUALIFICATIONSProven experience in managing network operations and leading technical teams.Intermediate knowledge of cloud networking (GCP, Azure).Strong troubleshooting skills across voice, data, and security platforms.Familiarity with enterprise monitoring tools and network automation.Excellent communication and leadership skills.Ability to work under pressure and manage on-call responsibilities.
THE ROLE IN A NUTSHELLResponsible for the overall delivery of Network services including scheduling, delivery, monitoring and compliance activities.Lead members of the team consistent with Mission, Vision and Values, and promote achievement of the department’s goals and objectives.Accountable to lead, motivate, support and provide effective mentoring, coaching for all direct reports.Provide advice and direction to members of the department in the negotiation of solutions to complex problems as requested.Implement problem management and incident reporting processes that are designed to minimize impacts and promote required communication to required parts of the IT management team.Ability to manage root cause analysis and effectively provide management status in our 7X24 computing environment.Prepare written reports (e.g. monthly activity, special, status, statistical, informational, etc.) to communicate problem status, capacity measures, performance measurements, and other information to management using written communications.Knowledge of industry business trends and best practices and ability to implement where appropriate.Lead and/or participate in multidisciplinary project teams, and manage project accountabilities on time, within budget, and at the expected levels of delivery.Work collaboratively with the strategic solutions and development management teams to ensure the delivery of network operation’s deliverables for application development projects.Ensure production related standards and measurable guidelines are adhered to and understood by implementation resources during the construction of applicable infrastructure components.Work closely with other I.T. management in technology planning, development and execution of I.T. operating plan. Key deliverables include capacity, refresh and compliance planning.Ensure compliance of all software license and maintenance agreements in the network areasWorks with technical staff and other departments to drive technical excellence and increase overall productivity and profitability.Manage contractual agreements with third party technical and material supply contracts and ensure commitments are fulfilled according to terms and conditions.Network technical testing and recovery as part of the of the overall business continuity plan.
TECHNICAL SCOPEVoice & IVR Systems: Avaya, Verint, NUANCE IVR, Chrysalis IVR Monitoring & Management: PRTG, OpenGear Lighthouse Networking Protocols & Services: DNS, BGP, Radius Authentication Wireless & Hardware: Meraki, Cisco Wireless Technologies Cloud Connectivity: Google Cloud Interconnect, Azure ExpressRoute Security & Firewalls: Checkpoint Firewall, Checkpoint VPN, Cisco ISE, Firepower WAN Technologies: SD-WAN Storage Networking: SAN Switches with PRTG Monitoring
QUALIFICATIONSProven experience in managing network operations and leading technical teams.Intermediate knowledge of cloud networking (GCP, Azure).Strong troubleshooting skills across voice, data, and security platforms.Familiarity with enterprise monitoring tools and network automation.Excellent communication and leadership skills.Ability to work under pressure and manage on-call responsibilities.
THE ROLE IN A NUTSHELL Responsible for the overall delivery of Network services including scheduling, delivery, monitoring and compliance activities. Lead members of the team consistent with Mission, Vision and Values, and promote achievement of the department's goals and objectives. Accountable to lead, motivate, support and provide effective mentoring, coaching for all direct reports. Provide advice and direction to members of the department in the negotiation of solutions to complex problems as requested. Implement problem management and incident reporting processes that are designed to minimize impacts and promote required communication to required parts of the IT management team. Ability to manage root cause analysis and effectively provide management status in our 7X24 computing environment. Prepare written reports (e.g. monthly activity, special, status, statistical, informational, etc.) to communicate problem status, capacity measures, performance measurements, and other information to management using written communications. Knowledge of industry business trends and best practices and ability to implement where appropriate. Lead and/or participate in multidisciplinary project teams, and manage project accountabilities on time, within budget, and at the expected levels of delivery. Work collaboratively with the strategic solutions and development management teams to ensure the delivery of network operation's deliverables for application development projects. Ensure production related standards and measurable guidelines are adhered to and understood by implementation resources during the construction of applicable infrastructure components. Work closely with other I.T. management in technology planning, development and execution of I.T. operating plan. Key deliverables include capacity, refresh and compliance planning. Ensure compliance of all software license and maintenance agreements in the network areas Works with technical staff and other departments to drive technical excellence and increase overall productivity and profitability. Manage contractual agreements with third party technical and material supply contracts and ensure commitments are fulfilled according to terms and conditions. Network technical testing and recovery as part of the of the overall business continuity plan.
TECHNICAL SCOPE Voice & IVR Systems: Avaya, Verint, NUANCE IVR, Chrysalis IVR Monitoring & Management: PRTG, OpenGear Lighthouse Networking Protocols & Services: DNS, BGP, Radius Authentication Wireless & Hardware: Meraki, Cisco Wireless Technologies Cloud Connectivity: Google Cloud Interconnect, Azure ExpressRoute Security & Firewalls: Checkpoint Firewall, Checkpoint VPN, Cisco ISE, Firepower WAN Technologies: SD-WAN Storage Networking: SAN Switches with PRTG Monitoring
QUALIFICATIONS Proven experience in managing network operations and leading technical teams. Intermediate knowledge of cloud networking (GCP, Azure). Strong troubleshooting skills across voice, data, and security platforms. Familiarity with enterprise monitoring tools and network automation. Excellent communication and leadership skills. Ability to work under pressure and manage on-call responsibilities.
