Field Service Engineer (Field Remote, Vancouver BC) Canada | Remote Responsibilities Location British Columbia, Canada Job ID REQ- The Field Service Engineer provides highly visible customer support through the performance of on-site installation, as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems. The Field Engineer will instruct customers in the operation and maintenance of the system and serve as company liaison with customer on administrative and technical matters for assigned projects. This role may include any aspect of field support, and is not limited to system hardware and software, PCs, and networking/wireless networking. Location: Remote Field role based in Vancouver, BC serving customers locally with travel possible into all other provinces/territories when required. Perform installations, maintenance, validations, and repairs while ensuring compliance with PerkinElmer’s service standards and key performance indicators. Provide troubleshooting, repair, and qualification services for customers including warranty services within a prescribed time frame and established maintenance protocols. Engage with customers to understand their analytical workflows and tailor service offerings, including training, support, and upgrades. Enhance account profitability through efficient service execution and by identifying revenue opportunities such as billable work, consumables, and service leads. Maintain assigned assets, including tools, test equipment (MTE), telecommunication equipment, and service parts inventory. Enhance PerkinElmer’s product quality by proactively reporting improvement opportunities via the quality notification process. Attend higher level certification through participation in company sponsored training & development offerings. Complete all administrative tasks, including but not limited to time reporting and assigned training. Maintain training and compliance in areas of health and safety, security, environmental and operational aspects of daily activities in the working environment. Critical Skills Outstanding interpersonal, written, and verbal skills, demonstrating the ability to communicate information clearly and accurately. Technical critical thinking skills and attention to detail. Outstanding customer service skills complemented by an ability to listen to and interpret client requests. Aptitude for technical and practical matters. MS Office skills: Outlook, PowerPoint, Word. Excellent team player with a customer satisfaction focus. Ability to follow written and verbal directions, read and understand technical bulletins and service manuals, work under time constraints, maintain alertness and concentration, work safely with potential electrical, chemical, radiologic, and biologic hazards using universal precautions. Basic Qualifications BA Bachelor Degree in Applied Science, Biology, Chemistry, Electronics, Mathematics, Engineering, or related discipline including military experience plus 3 years direct experience with repair of laboratory equipment OR Associate Degree in Applied Science, Biology, Chemistry, Electronics, Mathematics, Engineering, or related discipline including military experience plus 5 years direct experience with repair of laboratory equipment OR High School Diploma plus 7+ years direct experience with repair of laboratory equipment. Preferred Qualifications Detailed knowledge of analytical equipment, laboratory environment, and/or instrument control software. Vendor issued certification on relevant laboratory equipment. Knowledge of laboratory safety practices as defined by the Company and/or the customer’s site safety code. Ability to travel by air, vehicle and/or other means of transportation as business requires. Travel will vary depending on territory requirements and/or customer base typically up to 50% of the time. (Car, laptop, and phone are company provided). Valid driver’s license and safe motor vehicle operation. Working Environment Must be able to work in a laboratory, controlled environments requiring personal protective equipment (e.g., lab coat, safety glasses, etc.) in laboratory. Job pace may be fast and job completion demands may be high. Must be able to remain in a stationary position more than 25% of the time. The person needs to occasionally move between labs, corridors, adjoining rooms, and buildings onsite Frequently operate on instruments, objects, tools or controls, which will require regularly bending, squatting, stretching and reaching in order to perform in a service function. Occasionally move or lift up to 25 pounds (potential for occasional lifting of up to 50 pounds). Specific vision abilities required by this position include without limitation, the ability to observe details at close range distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus in order to perform the essential service functions of this position. Occasionally operates a computer and other office machinery, such as a calculator, copy machine, and computer printer. Employee may be required to handle hazardous waste according to local, state, and federal regulations. Duties may include identifying, handling, generating, accumulating, storing and labeling hazardous waste. Potential risk to lab-based hazards including but not limited to extreme temperature, biological materials, and hazardous chemicals. May be required to complete Medical Clearance, Respiratory Protection Training, and Fit Testing to wear a respirator as protection against hazards present in the laboratory environment. The annual compensation range for this full-time position is 62,000.00 CAD to 85,000.00 CAD. The final base pay offered to the successful candidate will be determined by factors including internal equity, work location, as well as individual qualifications, such as job-related skills, experience, and relevant education or training. Equal Opportunity Employer PerkinElmer is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, or veteran status or any other characteristics protected by applicable law. PerkinElmer is committed to a culturally diverse workforce. Aetna Health Plan Pricing Disclosure Aetna Health Plan Pricing Disclosure: Aetna Healthcare Pricing Transparency in Coverage Rule This link leads to the machine-readable files that are made available in response to the federal Transparency in Coverage Rule and includes negotiated service rates and out-of-network allowed amounts between health plans and healthcare providers. The machine-readable files are formatted to allow researchers, regulators and application developers to more easily access and analyze data. Equal Employment Opportunity Protections PerkinElmer is proud to be an equal opportunity workplace and is an affirmative action employer. PerkinElmer is committed to equal employment opportunity without regard to unlawful considerations of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, gender expression, status as a protected veteran, genetic information, or any other personal attribute or characteristics protected by applicable local, state or federal laws. To learn more about equal employment opportunity protections, please view the available EEO is the Law, EEO is the Law Supplement, and Pay Transparency Non-Discrimination Provision documents. Please note that PerkinElmer is an E-Verify Employer in the United States. Additional information about E-Verify can be reviewed here. Accessibility PerkinElmer is committed to providing reasonable accommodations for qualified individuals with known disabilities, in accordance with applicable law. If you have a disability and need assistance with any part of the hiring process or have questions about our workplace accessibility, please email us at Employment Process Notice Please be aware that PerkinElmer does not make job offers without conducting interviews with our talent acquisition team. PerkinElmer does not charge any job application fees. Offers of employment or job openings with requests for payment of fees are fraudulent. PerkinElmer does not charge a fee at any stage of the recruitment process. Any requests for such payment or information should be refused. The FTC has provided additional consumer information regarding such scams here. #J-18808-Ljbffr
Working at PerkinElmer | Jobs and Careers at PerkinElmer AI Customer Software Support Strategist (HYBRID Woodbridge, ON) Location: Hybrid Remote - on site in Woodbridge, ON Canada Job ID: REQ- The Company PerkinElmer is a global analytical services and solutions provider with offerings including the leading OneSource Field and Laboratory services management business that supports the biopharma, food, environmental, safety, and applied end markets to accelerate scientific outcomes. Since 1937, PerkinElmer has served as a trusted partner in laboratory analysis and management and today complements its service offerings with a broad portfolio of atomic spectroscopy, molecular spectroscopy, and chromatography instruments, consumables, and reagents. With a dedicated team of more than 5,000 members, the Company serves customers in more than 35 countries. Purpose PerkinElmer is seeking an innovative and experienced AI/AR Strategist to spearhead the integration of cutting-edge technologies into our customer-facing product information. This role is pivotal in revolutionizing how our customers interact with our laboratory instrument systems as you will design and develop advanced, interactive web-based help platforms. This position offers a hybrid work model of 3 days/week in office and 2 days remote, reporting to PerkinElmer’s R&D organization based in Shelton, CT USA and Woodbridge, ON Canada. Responsibilities Use advanced skills in HTML, UI/UX, and AI literacy to design and develop an intuitive web-based, customer-facing help platform. Partner with software development teams to integrate the help platform into the comprehensive software solution. Establish and implement processes for integrating AI into the technical authoring process, optimizing workflows and content generation. Develop and implement processes for modular, single-sourced content creation, leveraging HTML/XML-based authoring environments. Connect various APIs to automate and streamline content creation and delivery. Collaborate with global cross-functional teams, ensuring effective communication and coordination with the product development lifecycle. Basic Qualifications Bachelor’s degree in a science/engineering related discipline. Proficiency in HTML and XML authoring, with understanding of modular content and single-sourcing methodologies. Proven AI literacy and a vision for integrating AI into technical communication workflows. Strong UI/UX design principles with emphasis on intuitive, accessible user experiences. Experience implementing meta tags and structured content for AI chatbot support. Familiarity with embedding multimedia into web-based help content. Ability to work cross-functionally in a global, fast-paced environment. Time management and organizational skills, including proficiency with Jira. Detail-oriented with strong problem solving and communication skills. Familiarity with Agile/Scrum methodologies. Native level fluency in written and spoken English. Preferred Characteristics Mid to expert level experience with MadCap Flare and related products. Forward-thinking mindset to move beyond conventional technical writing toward web-based, interactive solutions. Experience in a scientific or engineering domain, especially with spectroscopy and chromatography instruments, is highly preferred. PerkinElmer is committed to creating a diverse environment and is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, or veteran status, or any other characteristics protected by applicable law. #J-18808-Ljbffr
A global analytical services provider seeks an AI Customer Software Support Strategist to design a web-based help platform integrating advanced AI technologies. This role offers a hybrid work model and requires a Bachelor's degree in a science or engineering discipline along with proficiency in HTML and UI/UX design. Ideal candidates will have experience with Jira and a strategic mindset for modern technical communication.
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A leading science and technology company is seeking an AI Customer Software Support Strategist to enhance customer interaction with laboratory instruments. This innovative role involves designing a web-based help platform leveraging advanced technologies. The ideal candidate will have a bachelor's degree in a relevant field and proficiency in HTML, UI/UX, and AI. The position offers a hybrid work model, requiring 3 days in the office and 2 remote.
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AI Customer Software Support Strategist (HYBRID Woodbridge, ON) PerkinElmer is seeking an innovative and experienced AI/AR Strategist to spearhead the integration of cutting‑edge technologies into our customer‑facing product information. This role is pivotal in revolutionizing how our customers interact with our laboratory instrument systems as you will design and develop advanced, interactive web‑based help platforms. You will be instrumental in shaping the future of product support in a dynamic scientific and engineering environment. Hybrid work model: 3 days per week in office (Woodbridge, ON) and 2 days remote. Location: Woodbridge, ON. Responsibilities Use advanced skills in HTML, UI/UX, and AI literacy to design and develop an intuitive web‑based, customer‑facing help platform, enabling customers to use our laboratory instrument systems effectively. Partner directly with software development teams to integrate the help platform into the comprehensive software solution. Establish and implement processes for integrating AI into the technical authoring process, optimizing workflows and content generation beyond conventional documentation. Develop and implement processes for modular, single‑source content creation, leveraging HTML/XML‑based authoring environments. Boost efficiency by strategically connecting various APIs such as DeepL to Lingo to automate and streamline content creation and delivery. Collaborate with global cross‑functional teams, ensuring effective communication and coordination throughout the product development lifecycle. Basic Qualifications Bachelor’s degree in a science/engineering discipline. Advanced proficiency in HTML and XML authoring, with strong understanding of modular content and single‑source methodologies. Proven AI literacy and vision for integrating AI into technical communication workflows. Strong UI/UX design principles for intuitive, engaging, accessible user experiences. Experience implementing meta tags and structured content for AI chatbots to enhance support. Familiarity with embedding multimedia in web‑based help content. Ability to work cross‑functionally and collaboratively in a global, fast‑paced environment. Exceptional time management and organization skills, including proficiency in Jira. Detail‑oriented, excellent problem‑solving and communication skills. Familiarity with Agile/Scrum methodologies. Native level fluency in written and spoken English. Preferred Characteristics Mid to expert level experience using MadCap Flare and its suite of products. A forward‑thinking mindset with a desire to move beyond conventional technical writing and embrace web‑based, interactive solutions. Experience working within a scientific or engineering domain, particularly with spectroscopy and chromatography analytical laboratory instruments. PerkinElmer is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, veteran status or any other characteristics protected by applicable law. PerkinElmer is committed to a culturally diverse workforce. #J-18808-Ljbffr
A leading technology company in British Columbia is seeking a Field Service Engineer to provide customer support through on-site installation and maintenance of laboratory equipment. The role includes troubleshooting and ensuring compliance with service standards. Ideal candidates will have relevant education and experience in laboratory equipment repair. The position offers a salary range of CAD 62,000 to CAD 85,000, depending on qualifications.
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Join to apply for the Field Service Engineer (Field Remote, Vancouver BC) role at PerkinElmer . The Field Service Engineer provides highly visible customer support through on‑site installation, as well as diagnosing, troubleshooting, servicing, and repairing complex laboratory equipment and systems. The engineer instructs customers on operation and maintenance, and serves as the company liaison for administrative and technical matters for assigned projects. Responsibilities encompass hardware, software, PCs, networking, and related services. Location: Remote field role based in Vancouver, BC, serving local customers with travel possible into other provinces/territories when required. Job Responsibilities Perform installations, maintenance, validations, and repairs while ensuring compliance with PerkinElmer’s service standards and key performance indicators. Provide troubleshooting, repair, and qualification services for customers, including warranty services within prescribed time frames and established maintenance protocols. Engage with customers to understand their analytical workflows and tailor service offerings, including training, support, and upgrades. Enhance account profitability through efficient service execution and identification of revenue opportunities such as billable work, consumables, and service leads. Maintain assigned assets, including tools, test equipment (MTE), telecommunication equipment, and service parts inventory. Report improvement opportunities proactively via the quality notification process to enhance product quality. Attend higher level certification through participation in company-sponsored training & development offerings. Complete all administrative tasks, including time reporting and assigned training. Maintain training and compliance in health, safety, security, environmental and operational aspects of daily activities. Critical Skills Outstanding interpersonal, written, and verbal skills, enabling clear and accurate communication. Technical critical thinking skills and attention to detail. Outstanding customer service skills with the ability to listen to and interpret client requests. Aptitude for technical and practical matters. MS Office skills: Outlook, PowerPoint, Word. Excellent team player with a customer satisfaction focus. Ability to follow written and verbal directions, read and understand technical bulletins and service manuals, work under time constraints, maintain alertness and concentration, and work safely with potential electrical, chemical, radiologic, and biologic hazards using universal precautions. Basic Qualifications BA (Bachelor Degree) in Applied Science, Biology, Chemistry, Electronics, Mathematics, Engineering, or related discipline including military experience plus 3 years direct experience with repair of laboratory equipment, OR Associate Degree in Applied Science, Biology, Chemistry, Electronics, Mathematics, Engineering, or related discipline including military experience plus 5 years direct experience with repair of laboratory equipment, OR High School Diploma plus 7+ years direct experience with repair of laboratory equipment. Preferred Qualifications Detailed knowledge of analytical equipment, laboratory environment, and/or instrument control software. Vendor issued certification on relevant laboratory equipment. Knowledge of laboratory safety practices as defined by the Company and/or the customer’s site safety code. Ability to travel by air, vehicle, and/or other means of transportation as business requires. Travel will vary by territory, typically up to 50% of the time. Company provides car, laptop, and phone. Valid driver’s license and safe motor vehicle operation. Working Environment Must be able to work in a laboratory or controlled environment requiring personal protective equipment (e.g., lab coat, safety glasses). Job pace may be fast with high completion demands. Must be able to remain in a stationary position more than 25% of the time. Occasional movement between labs, corridors, adjoining rooms, and buildings onsite; frequent operation on instruments, tools, or controls requiring regular bending, squatting, stretching, and reaching. Occasional lifting up to 25 pounds (potential for up to 50 pounds). Specific vision abilities required: precision observation, color vision, peripheral vision, depth perception, and focus adjustment for essential service functions. Occasional use of a computer and other office machinery such as calculator, copy machine, or printer. May be required to handle hazardous waste according to local, state, and federal regulations, including identification, handling, generating, accumulating, storing, and labeling. Potential risk to lab-based hazards including extreme temperature, biological materials, and hazardous chemicals. May need to complete medical clearance, respiratory protection training, and fit testing for respirator use. The annual compensation range for this full‑time position is 62,000.00 CAD to 85,000.00 CAD. The final base pay offered will be determined by factors including internal equity, work location, and individual qualifications such as job‑related skills, experience, and relevant education or training. Seniority level Mid‑Senior level Employment type Full‑time Job function Information Technology Industries Biotechnology Research, Research Services, and Pharmaceutical Manufacturing #J-18808-Ljbffr
