PetSmart Surrey, British Columbia, Canada Join PetSmart as a Retail Store Manager PetSmart does Anything for Pets and Everything for You - JOIN OUR TEAM! About Life At PetSmart Benefits That Benefit You Paid bi-weekly Health benefits: medical, dental, vision 401k Tuition assistance Associate discounts and perks Paid time off for full-time associates Career pathing Development opportunities Job Summary PetSmart’s Store Leader has leadership oversight of the safety of people and pets, pet parent experience, operational execution, financial outcomes, and all human resource functions within all areas of the store. Essential Responsibilities People Leadership: Responsible for employment decisions such as recruiting, interviewing, hiring, coaching, and terminating. Builds an open-door culture in the store by engaging and listening to associates. Accountable for creating and posting the schedule for the entire store after receiving input from Experience and Process Leader. Facilitates the associate experience and supports associate development. Delegates effectively and empowers others to succeed; challenges others to reach their full potential and encourages them to retain ownership for their results. Cascades information to associates and adjusts team priorities to meet goals and commitments. Ensures continued alignment and responds effectively to a changing environment. Address and administer associate complaints and grievances. Recognizes and celebrates associates driving overall associate engagement. Accountable to ensuring all associate reviews are delivered on time. Overall Store Experience: Leads the associate and pet parent experience at all levels and ensures pets in our care are safe and healthy. Accountable for the pet parent experience and outcomes conducted over the telephone, in person or online, and responding to general and escalated pet parent concerns. Builds a store environment that is focused on consistently delivering an exceptional, positive in-store pet parent and associate experience. Evaluates operations and seeks opportunities to continuously improve processes and services. Collaborates and partners with the Store Leadership team to ensure efficient and effective outcomes of in-store and community events. Maintains store standards and leads a culture of empowerment by ensuring compliance with our policies and procedures (P&Ps) and code of ethics for themselves and their team. Responsible for conducting monthly Core and Services Walks to validate proper execution of policies and procedures. Prioritizes and ensures a safe environment for our associates, pets, and pet parents. Ensures compliance with all inventory management tools to guarantee appropriate levels of in-stock are available to all pet parents. Communicates business and financial objectives to other leaders within the store. Responsible for reviewing in-store cameras to assess safety practices, associate behaviors and assess risk. Responsible for taking immediate action and reports when a sick/injured pet is identified in the store; transport to the vet as needed. Shared responsibility with store opening and closing procedures to ensure we uphold our brand promise. Business Management: Deliver corporate strategy and profitability goals by executing the direction set leadership. Responsible for analyzing, root cause and responding to a variety of reporting in all areas of the store. Identifies and drives opportunities to grow the business, recognizes business successes and holds associates accountable in achieving store P&L expectations. Manages expenses such as labor and supplies and any other relevant store metrics. Leverages home office partners and resources to submit and follow up on store related work orders and purchase card allocation. Creates and posts schedules for the entire store. Accountable for processing payroll weekly and managing labor within a budget. Executes daily, weekly, and monthly reporting and paperwork as required by the Company. Accountable to run store related errands to support store needs. Qualifications 4-6 years of retail leadership or experience in a customer-focused environment. Full time availability required, flexibility in schedule, able to work evenings, weekends, and holidays as needed Proficiency in computer applications. Strong written and verbal communication skills. Ability to react under pressure and maintain composure. Strong organizational skills and attention to detail. SUPERVISORY RESPONSIBILITY Typically oversees the Experience Leader and Process Leader, up to six lead associates and ten to seventy non-leader associates. PHYSICAL DEMANDS AND WORK ENVIRONMENT Associate required to stand, walk, climb a ladder, and use hands to handle, feel, hold, write, etc. Associate must frequently lift and/or move up to 50 pounds and occasionally team lift and/or move more than 100 pounds. While performing the duties of this job, the associate is occasionally exposed to moving mechanical parts, as well as a wet environment with an abundance of pet hair. PetSmart provides an equal opportunity for all associates and job applicants without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics. #J-18808-Ljbffr
Join to apply for the Retail Customer Service Supervisor role at PetSmart 1 day ago Be among the first 25 applicants Join to apply for the Retail Customer Service Supervisor role at PetSmart PetSmart does Anything for Pets and Everything for You - JOIN OUR TEAM!
Retail Customer Service Supervisor (Key Holder)
About Life At PetSmart
At PetSmart, we’re more than just a company obsessed with pets ; we’re obsessed with our people too . Our values are rooted in unconditional love —a lesson we learn from our pets—and staying united together . We believe when our associates are happy and healthy, they can provide the best possible care for our furry, scaled, and feathery friends while enjoying a work experience that celebrates them as their authentic selves.
Benefits That Benefit You
Paid weekly Full time hours Health benefits: medical, dental, vision 401k Tuition assistance Associate discounts and perks Paid time off for fulltime associates Career pathing Development opportunities
Job Summary
PetSmart’s Experience Lead (Retail Customer Service Supervisor) provides exceptional pet parent service to Pet Parents while upholding the company’s vision, mission, values, and strategy. This role is expected to drive the pet parent experience strategies through loyalty and promotions, and pet parent interaction throughout the store while achieving targeted results. This role has shared responsibility for the oversight of the safety of people and pets and store cleanliness, merchandising and associate engagement.
Essential Responsibilities
Job responsibilities include, but are not limited to, the following and may vary depending on store characteristics and needs:
People Leadership:
Facilitates the associate experience and supports associate development. This includes but is not limited to training, onboarding, mentoring, and coaching for growth as well as providing feedback into associate performance reviews, disciplinary action and promotions. Validates completion of assigned operational messages and engagement video compliance. Supports the various Services businesses as needed when the Experience Leader is not available Delegate and validate completion of daily tasks. Leads and directs associates when acting as the Leader on Duty Address and administer associate complaints and grievances. Recognizes and celebrates associates driving overall associate engagement.
Brand Integrity and Overall Store Experience:
Responsible for pet parent experience and outcomes conducted over the telephone, in person or online, and responding to pet parent concerns. Promotes and coordinates store events and marketing for Adoptions, Vet partnerships and Shot Clinics. Responsible for live pet sales and pet adoptions. Supports with monthly live cycle counts, addresses discrepancies. Recommends, informs, and sells merchandise and services and promotes pet parent facing initiatives. Prepares online orders for pick-up in store and ensures a smooth, positive, pick-up experience Backup to operate point-of-sale (POS) systems and handle cash transactions, ensuring accuracy and compliance with company policies. Maintains store standards and leads a culture of empowerment by ensuring compliance to our policies and procedures (P&Ps) and code of ethics. Ensures a safe environment for our associates, pets, and pet parents. Responsible for taking immediate action and reports when a sick/injured pet is identified in the store; transport to the vet as needed. Maintains sales floor, pet training, adoption center, breakroom and restroom cleanliness standards. Shared responsibility with store opening and closing procedures to ensure we uphold our brand promise. Assists and works in other departments as required. Other duties may be assigned. Follows all company policies and procedures.
Qualifications
2+ years of retail experience in a customer-focused environment. Leadership experience preferred. Full-time availability required, flexibility in schedule, able to work evenings, weekends, and holidays as needed. Proficiency in computer applications. Strong written and verbal communication skills. Ability to react under pressure and maintain composure. Strong organizational skills and attention to detail.
SUPERVISORY RESPONSIBILITY
No direct reports, however, are expected to guide and support the development of other associates. Provides feedback on associate performance to direct supervisor. Acts as the Leader when other Leaders are not in the store. This includes supervising associates, assigning tasks and addressing any concerns.
PHYSICAL DEMANDS AND WORK ENVIRONMENT
Associate required to stand, walk, climb a ladder, and use hands to handle, feel, hold, write, etc. The associate frequently is required to reach with hands and arms: stoop, kneel, crouch, talk and hear. Specific vision abilities required by this job include depth perception. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Associate must frequently lift and/or move up to 50 pounds and occasionally team lift and/or move more than 100 pounds. Specific vision abilities required by this job include depth perception. While performing the duties of this job, the associate is occasionally exposed to moving mechanical parts, as well as a wet environment with an abundance of pet hair. The noise level is moderate in the work environment; however, associates may be exposed to high levels of noise at times. Exposure to live animals and their handling is common.
Do What You Love
Join us for a chance to make a meaningful impact every day. Whether it's helping a customer choose their first fish, celebrating a pet's birthday, or seeing the smile on a pet parent’s face after a fresh groom—you'll create moments that matter . At PetSmart, we cherish diversity and the unique perspectives of our 50,000 associates, all united by a passion for pets.
We’re delighted you’re interested in joining our pack and helping us in our commitment to doing Anything for Pets, and the people who love them. We're excited to hear your story and learn more about you! Apply Now!
This job summary is intended to describe the general nature and level of work associates/leaders assigned to this job perform. It is not intended to include all duties and responsibilities. Exact rate of pay will be based on relevant experience level, training, skills or knowledge and store location. In no instance will PetSmart pay less than the local minimum wage. You will be provided with a copy of a job description for the actual position you are hired into. This position is also eligible for benefits as described at provides an equal opportunity for all associates and job applicants without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics. We offer reasonable accommodations to applicants with disabilities throughout our application process, upon request and as required by law. Seniority level Seniority level Not Applicable Employment type Employment type Full-time Job function Job function Other Industries Retail Referrals increase your chances of interviewing at PetSmart by 2x Get notified about new Customer Service Supervisor jobs in Owen Sound, Ontario, Canada . Member Services Representative - Part Time We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr
PetSmart does Anything for Pets and Everything for You - JOIN OUR TEAM!
Retail Sales Associate Full Time
About Life At PetSmart
At PetSmart, we’re more than just a company obsessed with pets ; we’re obsessed with our people too . Our values are rooted in unconditional love —a lesson we learn from our pets—and staying united together . We believe when our associates are happy and healthy, they can provide the best possible care for our furry, scaled, and feathery friends while enjoying a work experience that celebrates them as their authentic selves.
Benefits That Benefit You
Paid weekly Associate discounts and perks Health benefits: medical, dental, vision 401k Tuition assistance Career pathing Development Opportunities
Job Summary
PetSmart’s Pet Associate (Retail Sales Associate) is responsible for engaging with pet parents and their pets while providing positive experiences and upholding the company’s vision, mission, values, and strategy. This role also shares responsibility of store cleanliness and maintenance, and pet safety standards as well as the direct care of pets within our store.
Job Responsibilities
Job responsibilities include, but are not limited to, the following and may vary depending on store characteristics and needs:
Responsible for the pet parent experience and outcomes conducted in person, over the phone, at the sales register and online. Greets pet parents and answers their questions throughout the store. Prepares online orders for pick-up in store and ensures a smooth, positive, pick-up experience. Responsible for the pet healthcare of store owned pets, which includes feeding, watering and cleaning all pet habitats (bird, reptile, small animal, cricket, and fish aquariums). Maintains total store cleanliness standards. Supports the store with weekly price changes and monthly promotional pricing. Stages and sorts new product to match sales floor planners. Faces, fills, and recovers products to meet sales floor standards. Recommends, informs, and sells merchandise, services and live pets. Administers store owned pet medications as directed by veterinarian Promotes special events such as adoption weekends, Treats enrollment, charity events, etc. Ensures a safe environment for our associates, pets, and pet parents. Responsible for taking immediate action when a sick/injured pet is identified in the store; transport to the vet as needed. Assists and works in various areas throughout the store (including services) as required. Other duties may be assigned. Participates in our culture of Belonging and Recognition. Follows all Company Policies and Procedures.
Qualifications
Strong written and verbal communication skills. Flexibility in schedule, able to work evenings, weekends, and holidays as needed Ability to react under pressure and maintain composure.
Essential Physical Demands And Work Environment
Associate required to stand, walk, climb a ladder, and use hands to handle, feel, hold, write, etc. The associate frequently is required to reach with hands and arms: stoop, kneel, crouch, talk and hear. Specific vision abilities required by this job include depth perception. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Associate must frequently lift and/or move up to 50 pounds and occasionally team lift and/or move more than 100 pounds. Specific vision abilities required by this job include depth perception. While performing the duties of this job, the associate is occasionally exposed to moving mechanical parts, as well as a wet environment with an abundance of pet hair. The noise level is moderate in the work environment; however, associates may be exposed to high levels of noise at times. Exposure to live animals and their handling is common.
Do What You Love
Join us for a chance to make a meaningful impact every day. Whether it's helping a customer choose their first fish, celebrating a pet's birthday, or seeing the smile on a pet parent’s face after a fresh groom—you'll create moments that matter . At PetSmart, we cherish diversity and the unique perspectives of our 50,000 associates, all united by a passion for pets.
We’re delighted you’re interested in joining our pack and helping us in our commitment to doing Anything for Pets, and the people who love them. We're excited to hear your story and learn more about you! Apply Now!
This listing is not an indication that the position is currently open or available. We are continually looking to build a strong network of talented candidates to join our organization and are always accepting applications. Feel free to contact your local PetSmart store to check on which roles they are actively hiring for.
This job summary is intended to describe the general nature and level of work associates/leaders assigned to this job perform. It is not intended to include all duties and responsibilities. You will be provided a copy of a job description for the actual position you are hired in to.
Exact rate of pay will be based on relevant experience level, training, skills or knowledge and store location. In no instance will PetSmart pay less than the local minimum wage. This position is also eligible for benefits as described at is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, age, national or ethnic origin, disability, as well as any other characteristic protected by federal, provincial or local law. Seniority level Seniority level Not Applicable Employment type Employment type Full-time Job function Job function Sales and Business Development Industries Retail Referrals increase your chances of interviewing at PetSmart by 2x Retail Sales Associate, Full Time - Square One We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr
PetSmart Duncan, British Columbia, Canada Join or sign in to find your next job Join to apply for the Retail Store Manager role at PetSmart PetSmart Duncan, British Columbia, Canada 6 months ago Be among the first 25 applicants Join to apply for the Retail Store Manager role at PetSmart Get AI-powered advice on this job and more exclusive features. PetSmart does Anything for Pets and Everything for You - JOIN OUR TEAM!
Retail Store Manager
About Life At PetSmart
At PetSmart, we’re more than just a company obsessed with pets ; we’re obsessed with our people too . Our values are rooted in unconditional love —a lesson we learn from our pets—and staying united together . We believe when our associates are happy and healthy, they can provide the best possible care for our furry, scaled, and feathery friends while enjoying a work experience that celebrates them as their authentic selves.
Benefits That Benefit You
Take care of yourself and your family members—whether they be two-legged or four, have feathers, fur or fins. Enjoy true rewards (plus lots of warm, fuzzy feelings)! Check out some of our awesome offerings:
Paid bi-weekly Health benefits: medical, dental, vision 401k Tuition assistance Associate discounts and perks Paid time off for fulltime associates Career pathing Development opportunities
Job Summary
PetSmart’s Store Leader has leadership oversight of the safety of people and pets, pet parent experience, operational execution, financial outcomes, and all human resource functions within all areas of the store. This role is expected to provide exemplary leadership for the store by driving the company culture and strategies, achieving targeted results, championing exceptional pet parent service and efficient execution of the store’s daily business while upholding the company’s vision, mission, values, and strategy within the store.
Essential Responsibilities
Job responsibilities include, but are not limited to, the following and may vary depending on store characteristics and needs:
People Leadership:
Responsible for employment decisions such as recruiting, interviewing, hiring, coaching, and terminating. Builds an open-door culture in the store by engaging and listening to associates. Responsible for leveraging the Voice of Associate tool to listen to and respond to associate feedback. Accountable for creating and posting the schedule for the entire store after receiving input from Experience and Process Leader. Facilitates the associate experience and supports associate development. This includes but is not limited to associate reviews, recognition, team activities, labor management, training, onboarding, mentoring and succession planning. Delegates effectively and empowers others to succeed; challenges others to reach their full potential and encourages them to retain ownership for their results. Cascades information to associates and adjusts team priorities to meet goals and commitments. Ensures continued alignment and responds effectively to a changing environment. Address and administer associate complaints and grievances. Recognizes and celebrates associates driving overall associate engagement. Accountable to ensuring all associate reviews are delivered on time.
Overall Store Experience:
Leads the associate and pet parent experience at all levels and ensures pets in our care are safe and healthy. Accountable for the pet parent experience and outcomes conducted over the telephone, in person or online, and responding to general and escalated pet parent concerns. Builds a store environment that is focused on consistently delivering an exceptional, positive in-store pet parent and associate experience. Evaluates operations and seeks opportunities to continuously improve processes and services. Collaborates and partners with the Store Leadership team to ensure efficient and effective outcomes of in-store and community events including partnering with local adoption groups. Maintains store standards and leads a culture of empowerment by ensuring compliance with our policies and procedures (P&Ps) and code of ethics for themselves and their team. Responsible for conducting monthly Core and Services Walks to validate proper execution of policies and procedures. Prioritizes and ensures a safe environment for our associates, pets, and pet parents. Ensures compliance with all inventory management tools to guarantee appropriate levels of in-stock are available to all pet parents. Communicates business and financial objectives to other leaders within the store. Responsible for reviewing in-store cameras to assess safety practices, associate behaviors and assess risk. Follow up with associates and leaders with coaching and accountability as appropriate. Responsible for taking immediate action and reports when a sick/injured pet is identified in the store; transport to the vet as needed. Shared responsibility with store opening and closing procedures to ensure we uphold our brand promise.
Business Management:
Deliver corporate strategy and profitability goals by executing the direction set leadership. Responsible for analyzing, root cause and responding to a variety of reporting in all areas of the store. Communicates business results to leaders and associates; creating improvement plans where needed Identifies and drives opportunities to grow the business, recognizes business successes and holds associates accountable in achieving store P&L expectations such as sales and shrink targets. Manages expenses such as labor and supplies and any other relevant store metrics. Leverages home office partners and resources to submit and follow up on store related work orders and purchase card allocation. Creates and posts schedules for the entire store. Accountable for processing payroll weekly and managing labor within a budget. Executes daily, weekly, and monthly reporting and paperwork as required by the Company. Accountable to run store related errands to support store needs.
Qualifications
4-6 years of retail leadership or experience in a customer-focused environment. Full time availability required, flexibility in schedule, able to work evenings, weekends, and holidays as needed Proficiency in computer applications. Strong written and verbal communication skills. Ability to react under pressure and maintain composure. Strong organizational skills and attention to detail.
SUPERVISORY RESPONSIBILITY
Typically oversees the Experience Leader and Process Leader, up to six lead associates and ten to seventy non-leader associates. Carries out supervisory responsibilities in accordance with PetSmart’s policies and procedures.
PHYSICAL DEMANDS AND WORK ENVIRONMENT
Associate required to stand, walk, climb a ladder, and use hands to handle, feel, hold, write, etc. The associate frequently is required to reach with hands and arms: stoop, kneel, crouch, talk and hear. Specific vision abilities required by this job include depth perception. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Associate must frequently lift and/or move up to 50 pounds and occasionally team lift and/or move more than 100 pounds. Specific vision abilities required by this job include depth perception. While performing the duties of this job, the associate is occasionally exposed to moving mechanical parts, as well as a wet environment with an abundance of pet hair. The noise level is moderate in the work environment; however, associates may be exposed to high levels of noise at times. Exposure to live animals and their handling is common.
Do What You Love
Join us for a chance to make a meaningful impact every day. Whether it's helping a customer choose their first fish, celebrating a pet's birthday, or seeing the smile on a pet parent’s face after a fresh groom—you'll create moments that matter . At PetSmart, we cherish diversity and the unique perspectives of our 50,000 associates, all united by a passion for pets.
We’re delighted you’re interested in joining our pack and helping us in our commitment to doing Anything for Pets, and the people who love them. We're excited to hear your story and learn more about you! Apply Now!
This job summary is intended to describe the general nature and level of work associates/leaders assigned to this job perform. It is not intended to include all duties and responsibilities. You will be provided with a copy of a job description for the actual position you are hired into. Exact rate of pay will be based on relevant experience level, training, skills or knowledge and store location. In no instance will PetSmart pay less than the local minimum wage. This position is also eligible for benefits as described at provides an equal opportunity for all associates and job applicants without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics. We offer reasonable accommodations to applicants with disabilities throughout our application process, upon request and as required by law. Seniority level Seniority level Not Applicable Employment type Employment type Full-time Job function Job function Sales and Business Development Industries Retail Referrals increase your chances of interviewing at PetSmart by 2x Get notified about new Retail Store Manager jobs in Duncan, British Columbia, Canada . Victoria, British Columbia, Canada 3 hours ago Sidney, British Columbia, Canada 9 hours ago Victoria, British Columbia, Canada 3 hours ago Duncan, British Columbia, Canada 3 days ago Duncan, British Columbia, Canada 7 hours ago Sidney, British Columbia, Canada 1 month ago Langford, British Columbia, Canada 6 months ago Duncan, British Columbia, Canada 1 month ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr
Join to apply for the Retail Sales Associate Full Time role at PetSmart Join to apply for the Retail Sales Associate Full Time role at PetSmart PetSmart does Anything for Pets and Everything for You - JOIN OUR TEAM!
Retail Sales Associate Full Time
About Life At PetSmart
At PetSmart, we’re more than just a company obsessed with pets ; we’re obsessed with our people too . Our values are rooted in unconditional love —a lesson we learn from our pets—and staying united together . We believe when our associates are happy and healthy, they can provide the best possible care for our furry, scaled, and feathery friends while enjoying a work experience that celebrates them as their authentic selves.
Benefits That Benefit You
Paid weekly Associate discounts and perks Health benefits: medical, dental, vision 401k Tuition assistance Career pathing Development Opportunities
Job Summary
PetSmart’s Pet Associate (Retail Sales Associate) is responsible for engaging with pet parents and their pets while providing positive experiences and upholding the company’s vision, mission, values, and strategy. This role also shares responsibility of store cleanliness and maintenance, and pet safety standards as well as the direct care of pets within our store.
Job Responsibilities
Job responsibilities include, but are not limited to, the following and may vary depending on store characteristics and needs:
Responsible for the pet parent experience and outcomes conducted in person, over the phone, at the sales register and online. Greets pet parents and answers their questions throughout the store. Prepares online orders for pick-up in store and ensures a smooth, positive, pick-up experience. Responsible for the pet healthcare of store owned pets, which includes feeding, watering and cleaning all pet habitats (bird, reptile, small animal, cricket, and fish aquariums). Maintains total store cleanliness standards. Supports the store with weekly price changes and monthly promotional pricing. Stages and sorts new product to match sales floor planners. Faces, fills, and recovers products to meet sales floor standards. Recommends, informs, and sells merchandise, services and live pets. Administers store owned pet medications as directed by veterinarian Promotes special events such as adoption weekends, Treats enrollment, charity events, etc. Ensures a safe environment for our associates, pets, and pet parents. Responsible for taking immediate action when a sick/injured pet is identified in the store; transport to the vet as needed. Assists and works in various areas throughout the store (including services) as required. Other duties may be assigned. Participates in our culture of Belonging and Recognition. Follows all Company Policies and Procedures.
Qualifications
Strong written and verbal communication skills. Flexibility in schedule, able to work evenings, weekends, and holidays as needed Ability to react under pressure and maintain composure.
Essential Physical Demands And Work Environment
Associate required to stand, walk, climb a ladder, and use hands to handle, feel, hold, write, etc. The associate frequently is required to reach with hands and arms: stoop, kneel, crouch, talk and hear. Specific vision abilities required by this job include depth perception. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Associate must frequently lift and/or move up to 50 pounds and occasionally team lift and/or move more than 100 pounds. Specific vision abilities required by this job include depth perception. While performing the duties of this job, the associate is occasionally exposed to moving mechanical parts, as well as a wet environment with an abundance of pet hair. The noise level is moderate in the work environment; however, associates may be exposed to high levels of noise at times. Exposure to live animals and their handling is common.
Do What You Love
Join us for a chance to make a meaningful impact every day. Whether it's helping a customer choose their first fish, celebrating a pet's birthday, or seeing the smile on a pet parent’s face after a fresh groom—you'll create moments that matter . At PetSmart, we cherish diversity and the unique perspectives of our 50,000 associates, all united by a passion for pets.
We’re delighted you’re interested in joining our pack and helping us in our commitment to doing Anything for Pets, and the people who love them. We're excited to hear your story and learn more about you! Apply Now!
This listing is not an indication that the position is currently open or available. We are continually looking to build a strong network of talented candidates to join our organization and are always accepting applications. Feel free to contact your local PetSmart store to check on which roles they are actively hiring for.
This job summary is intended to describe the general nature and level of work associates/leaders assigned to this job perform. It is not intended to include all duties and responsibilities. You will be provided a copy of a job description for the actual position you are hired in to.
Exact rate of pay will be based on relevant experience level, training, skills or knowledge and store location. In no instance will PetSmart pay less than the local minimum wage. This position is also eligible for benefits as described at is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, age, national or ethnic origin, disability, as well as any other characteristic protected by federal, provincial or local law. Seniority level Seniority level Not Applicable Employment type Employment type Full-time Job function Job function Sales and Business Development Industries Retail Referrals increase your chances of interviewing at PetSmart by 2x Sign in to set job alerts for “Retail Salesperson” roles. Seasonal P/T Sales Associate, adidas Vaughan Mills Store (#2022) Retail Sales Associate-RioCan Durham Centre Retail Store Associate Part Time Winners - Scarborough Town Centre Retail Sales Associate - Bramalea City Centre Seasonal P/T Sales Associate, adidas Heartland Retail Store (#2006) Retail Sales Associate, Full Time - Vaughan Mills We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr
Join to apply for the Retail Store Manager role at PetSmart 1 month ago Be among the first 25 applicants Join to apply for the Retail Store Manager role at PetSmart PetSmart does Anything for Pets and Everything for You - JOIN OUR TEAM!
Retail Store Manager
About Life At PetSmart
At PetSmart, we’re more than just a company obsessed with pets ; we’re obsessed with our people too . Our values are rooted in unconditional love —a lesson we learn from our pets—and staying united together . We believe when our associates are happy and healthy, they can provide the best possible care for our furry, scaled, and feathery friends while enjoying a work experience that celebrates them as their authentic selves.
Benefits That Benefit You
Take care of yourself and your family members—whether they be two-legged or four, have feathers, fur or fins. Enjoy true rewards (plus lots of warm, fuzzy feelings)! Check out some of our awesome offerings:
Paid bi-weekly Health benefits: medical, dental, vision 401k Tuition assistance Associate discounts and perks Paid time off for fulltime associates Career pathing Development opportunities
Job Summary
PetSmart’s Store Leader has leadership oversight of the safety of people and pets, pet parent experience, operational execution, financial outcomes, and all human resource functions within all areas of the store. This role is expected to provide exemplary leadership for the store by driving the company culture and strategies, achieving targeted results, championing exceptional pet parent service and efficient execution of the store’s daily business while upholding the company’s vision, mission, values, and strategy within the store.
Essential Responsibilities
Job responsibilities include, but are not limited to, the following and may vary depending on store characteristics and needs:
People Leadership:
Responsible for employment decisions such as recruiting, interviewing, hiring, coaching, and terminating. Builds an open-door culture in the store by engaging and listening to associates. Responsible for leveraging the Voice of Associate tool to listen to and respond to associate feedback. Accountable for creating and posting the schedule for the entire store after receiving input from Experience and Process Leader. Facilitates the associate experience and supports associate development. This includes but is not limited to associate reviews, recognition, team activities, labor management, training, onboarding, mentoring and succession planning. Delegates effectively and empowers others to succeed; challenges others to reach their full potential and encourages them to retain ownership for their results. Cascades information to associates and adjusts team priorities to meet goals and commitments. Ensures continued alignment and responds effectively to a changing environment. Address and administer associate complaints and grievances. Recognizes and celebrates associates driving overall associate engagement. Accountable to ensuring all associate reviews are delivered on time.
Overall Store Experience:
Leads the associate and pet parent experience at all levels and ensures pets in our care are safe and healthy. Accountable for the pet parent experience and outcomes conducted over the telephone, in person or online, and responding to general and escalated pet parent concerns. Builds a store environment that is focused on consistently delivering an exceptional, positive in-store pet parent and associate experience. Evaluates operations and seeks opportunities to continuously improve processes and services. Collaborates and partners with the Store Leadership team to ensure efficient and effective outcomes of in-store and community events including partnering with local adoption groups. Maintains store standards and leads a culture of empowerment by ensuring compliance with our policies and procedures (P&Ps) and code of ethics for themselves and their team. Responsible for conducting monthly Core and Services Walks to validate proper execution of policies and procedures. Prioritizes and ensures a safe environment for our associates, pets, and pet parents. Ensures compliance with all inventory management tools to guarantee appropriate levels of in-stock are available to all pet parents. Communicates business and financial objectives to other leaders within the store. Responsible for reviewing in-store cameras to assess safety practices, associate behaviors and assess risk. Follow up with associates and leaders with coaching and accountability as appropriate. Responsible for taking immediate action and reports when a sick/injured pet is identified in the store; transport to the vet as needed. Shared responsibility with store opening and closing procedures to ensure we uphold our brand promise.
Business Management:
Deliver corporate strategy and profitability goals by executing the direction set leadership. Responsible for analyzing, root cause and responding to a variety of reporting in all areas of the store. Communicates business results to leaders and associates; creating improvement plans where needed Identifies and drives opportunities to grow the business, recognizes business successes and holds associates accountable in achieving store P&L expectations such as sales and shrink targets. Manages expenses such as labor and supplies and any other relevant store metrics. Leverages home office partners and resources to submit and follow up on store related work orders and purchase card allocation. Creates and posts schedules for the entire store. Accountable for processing payroll weekly and managing labor within a budget. Executes daily, weekly, and monthly reporting and paperwork as required by the Company. Accountable to run store related errands to support store needs.
Qualifications
4-6 years of retail leadership or experience in a customer-focused environment. Full time availability required, flexibility in schedule, able to work evenings, weekends, and holidays as needed Proficiency in computer applications. Strong written and verbal communication skills. Ability to react under pressure and maintain composure. Strong organizational skills and attention to detail.
SUPERVISORY RESPONSIBILITY
Typically oversees the Experience Leader and Process Leader, up to six lead associates and ten to seventy non-leader associates. Carries out supervisory responsibilities in accordance with PetSmart’s policies and procedures.
PHYSICAL DEMANDS AND WORK ENVIRONMENT
Associate required to stand, walk, climb a ladder, and use hands to handle, feel, hold, write, etc. The associate frequently is required to reach with hands and arms: stoop, kneel, crouch, talk and hear. Specific vision abilities required by this job include depth perception. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Associate must frequently lift and/or move up to 50 pounds and occasionally team lift and/or move more than 100 pounds. Specific vision abilities required by this job include depth perception. While performing the duties of this job, the associate is occasionally exposed to moving mechanical parts, as well as a wet environment with an abundance of pet hair. The noise level is moderate in the work environment; however, associates may be exposed to high levels of noise at times. Exposure to live animals and their handling is common.
Do What You Love
Join us for a chance to make a meaningful impact every day. Whether it's helping a customer choose their first fish, celebrating a pet's birthday, or seeing the smile on a pet parent’s face after a fresh groom—you'll create moments that matter . At PetSmart, we cherish diversity and the unique perspectives of our 50,000 associates, all united by a passion for pets.
We’re delighted you’re interested in joining our pack and helping us in our commitment to doing Anything for Pets, and the people who love them. We're excited to hear your story and learn more about you! Apply Now!
This job summary is intended to describe the general nature and level of work associates/leaders assigned to this job perform. It is not intended to include all duties and responsibilities. You will be provided with a copy of a job description for the actual position you are hired into. Exact rate of pay will be based on relevant experience level, training, skills or knowledge and store location. In no instance will PetSmart pay less than the local minimum wage. This position is also eligible for benefits as described at provides an equal opportunity for all associates and job applicants without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics. We offer reasonable accommodations to applicants with disabilities throughout our application process, upon request and as required by law. Seniority level Seniority level Not Applicable Employment type Employment type Full-time Job function Job function Sales and Business Development Industries Retail Referrals increase your chances of interviewing at PetSmart by 2x Sign in to set job alerts for “Retail Store Manager” roles. Retail Assistant Store Manager-WEST EDMONTON MALL Assistant Store Manager - West Edmonton Mall Sherwood Park, Alberta, Canada 1 month ago Assistant Store Manager - Skyview Power Centre Sherwood Park, Alberta, Canada 1 year ago DYNAMITE - Store Manager - Southgate Centre We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr
PetSmart does Anything for Pets and Everything for You – JOIN OUR TEAM! Retail Customer Service Supervisor (Key Holder) About Life at PetSmart At PetSmart, we’re more than just a companyobsessed with pets ; we’reobsessed with our people too . Our values are rooted inunconditional love —a lesson we learn from our pets—and stayingunited together .We believe when our associates are happy and healthy, they can provide the best possible care for our furry, scaled, and feathery friends while enjoying a work experience that celebrates them as their authentic selves. Benefits that benefit you Paid weekly Full time hours Health benefits: medical, dental, vision 401k Tuition assistance Associate discounts and perks Paid time off for fulltime associates Career pathing Development opportunities JOB SUMMARY PetSmart’s Experience Lead (Retail Customer Service Supervisor) provides exceptional pet parent service to Pet Parents while upholding the company’s vision, mission, values, and strategy. This role is expected to drive the pet parent experience strategies through loyalty and promotions, and pet parent interaction throughout the store while achieving targeted results. This role has shared responsibility for the oversight of the safety of people and pets and store cleanliness, merchandising and associate engagement. ESSENTIAL RESPONSIBILITIES Job responsibilities include, but are not limited to, the following and may vary depending on store characteristics and needs: People Leadership: Facilitates the associate experience and supports associate development. This includes but is not limited to training, onboarding, mentoring, and coaching for growth as well as providing feedback into associate performance reviews, disciplinary action and promotions. Validates completion of assigned operational messages and engagement video compliance. Supports the various Services businesses as needed when the Experience Leader is not available Delegate and validate completion of daily tasks. Leads and directs associates when acting as the Leader on Duty Address and administer associate complaints and grievances. Recognizes and celebrates associates driving overall associate engagement. Brand Integrity and Overall Store Experience: Responsible for pet parent experience and outcomes conducted over the telephone, in person or online, and responding to pet parent concerns. Promotes and coordinates store events and marketing for Adoptions, Vet partnerships and Shot Clinics. Responsible for live pet sales and pet adoptions. Supports with monthly live cycle counts, addresses discrepancies. Recommends, informs, and sells merchandise and services and promotes pet parent facing initiatives. Prepares online orders for pick-up in store and ensures a smooth, positive, pick-up experience Backup to operate point-of-sale (POS) systems and handle cash transactions, ensuring accuracy and compliance with company policies. Maintains store standards and leads a culture of empowerment by ensuring compliance to our policies and procedures (P&Ps) and code of ethics. Ensures a safe environment for our associates, pets, and pet parents. Responsible for taking immediate action and reports when a sick/injured pet is identified in the store; transport to the vet as needed. Maintains sales floor, pet training, adoption center, breakroom and restroom cleanliness standards. Shared responsibility with store opening and closing procedures to ensure we uphold our brand promise. Assists and works in other departments as required. Other duties may be assigned. Follows all company policies and procedures. QUALIFICATIONS 2+ years of retail experience in a customer-focused environment. Leadership experience preferred. Full-time availability required, flexibility in schedule, able to work evenings, weekends, and holidays as needed. Proficiency in computer applications. Strong written and verbal communication skills. Ability to react under pressure and maintain composure. Strong organizational skills and attention to detail. SUPERVISORY RESPONSIBILITY No direct reports, however, are expected to guide and support the development of other associates. Provides feedback on associate performance to direct supervisor. Acts as the Leader when other Leaders are not in the store. This includes supervising associates, assigning tasks and addressing any concerns. PHYSICAL DEMANDS AND WORK ENVIRONMENT Associate required to stand, walk, climb a ladder, and use hands to handle, feel, hold, write, etc. The associate frequently is required to reach with hands and arms: stoop, kneel, crouch, talk and hear. Specific vision abilities required by this job include depth perception. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Associate must frequently lift and/or move up to 50 pounds and occasionally team lift and/or move more than 100 pounds. Specific vision abilities required by this job include depth perception. While performing the duties of this job, the associate is occasionally exposed to moving mechanical parts, as well as a wet environment with an abundance of pet hair. The noise level is moderate in the work environment; however, associates may be exposed to high levels of noise at times. Exposure to live animals and their handling is common. Do what you love Join us for a chance to make ameaningful impact every day. Whether it's helping a customer choose their first fish, celebrating a pet's birthday, or seeing the smile on a pet parent’s face after a fresh groom—you'll createmoments that matter . At PetSmart, we cherish diversity and the unique perspectives of our 50,000 associates, all united by a passion for pets. We’re delighted you’re interested in joining our pack and helping us in our commitment to doing Anything for Pets, and the people who love them. We're excited to hear your story and learn more about you!Apply Now! This job summary is intended to describe the general nature and level of work associates/leaders assigned to this job perform. It is not intended to include all duties and responsibilities. Exact rate of pay will be based on relevant experience level, training, skills or knowledge and store location. In no instance will PetSmart pay less than the local minimum wage. You will be provided with a copy of a job description for the actual position you are hired into.This position is also eligible for benefits as described at PetSmart provides an equal opportunity for all associates and job applicants without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics.We offer reasonable accommodations to applicants with disabilities throughout our application process, upon request and as required by law.
#J-18808-Ljbffr
Join to apply for the Retail Store Manager role at PetSmart 1 year ago Be among the first 25 applicants Join to apply for the Retail Store Manager role at PetSmart Get AI-powered advice on this job and more exclusive features. PetSmart does Anything for Pets and Everything for You - JOIN OUR TEAM!
Retail Store Manager
About Life At PetSmart
At PetSmart, we’re more than just a company obsessed with pets ; we’re obsessed with our people too . Our values are rooted in unconditional love —a lesson we learn from our pets—and staying united together . We believe when our associates are happy and healthy, they can provide the best possible care for our furry, scaled, and feathery friends while enjoying a work experience that celebrates them as their authentic selves.
Benefits That Benefit You
Take care of yourself and your family members—whether they be two-legged or four, have feathers, fur or fins. Enjoy true rewards (plus lots of warm, fuzzy feelings)! Check out some of our awesome offerings:
Paid bi-weekly Health benefits: medical, dental, vision 401k Tuition assistance Associate discounts and perks Paid time off for fulltime associates Career pathing Development opportunities
Job Summary
PetSmart’s Store Leader has leadership oversight of the safety of people and pets, pet parent experience, operational execution, financial outcomes, and all human resource functions within all areas of the store. This role is expected to provide exemplary leadership for the store by driving the company culture and strategies, achieving targeted results, championing exceptional pet parent service and efficient execution of the store’s daily business while upholding the company’s vision, mission, values, and strategy within the store.
Essential Responsibilities
Job responsibilities include, but are not limited to, the following and may vary depending on store characteristics and needs:
People Leadership:
Responsible for employment decisions such as recruiting, interviewing, hiring, coaching, and terminating. Builds an open-door culture in the store by engaging and listening to associates. Responsible for leveraging the Voice of Associate tool to listen to and respond to associate feedback. Accountable for creating and posting the schedule for the entire store after receiving input from Experience and Process Leader. Facilitates the associate experience and supports associate development. This includes but is not limited to associate reviews, recognition, team activities, labor management, training, onboarding, mentoring and succession planning. Delegates effectively and empowers others to succeed; challenges others to reach their full potential and encourages them to retain ownership for their results. Cascades information to associates and adjusts team priorities to meet goals and commitments. Ensures continued alignment and responds effectively to a changing environment. Address and administer associate complaints and grievances. Recognizes and celebrates associates driving overall associate engagement. Accountable to ensuring all associate reviews are delivered on time.
Overall Store Experience:
Leads the associate and pet parent experience at all levels and ensures pets in our care are safe and healthy. Accountable for the pet parent experience and outcomes conducted over the telephone, in person or online, and responding to general and escalated pet parent concerns. Builds a store environment that is focused on consistently delivering an exceptional, positive in-store pet parent and associate experience. Evaluates operations and seeks opportunities to continuously improve processes and services. Collaborates and partners with the Store Leadership team to ensure efficient and effective outcomes of in-store and community events including partnering with local adoption groups. Maintains store standards and leads a culture of empowerment by ensuring compliance with our policies and procedures (P&Ps) and code of ethics for themselves and their team. Responsible for conducting monthly Core and Services Walks to validate proper execution of policies and procedures. Prioritizes and ensures a safe environment for our associates, pets, and pet parents. Ensures compliance with all inventory management tools to guarantee appropriate levels of in-stock are available to all pet parents. Communicates business and financial objectives to other leaders within the store. Responsible for reviewing in-store cameras to assess safety practices, associate behaviors and assess risk. Follow up with associates and leaders with coaching and accountability as appropriate. Responsible for taking immediate action and reports when a sick/injured pet is identified in the store; transport to the vet as needed. Shared responsibility with store opening and closing procedures to ensure we uphold our brand promise.
Business Management:
Deliver corporate strategy and profitability goals by executing the direction set leadership. Responsible for analyzing, root cause and responding to a variety of reporting in all areas of the store. Communicates business results to leaders and associates; creating improvement plans where needed Identifies and drives opportunities to grow the business, recognizes business successes and holds associates accountable in achieving store P&L expectations such as sales and shrink targets. Manages expenses such as labor and supplies and any other relevant store metrics. Leverages home office partners and resources to submit and follow up on store related work orders and purchase card allocation. Creates and posts schedules for the entire store. Accountable for processing payroll weekly and managing labor within a budget. Executes daily, weekly, and monthly reporting and paperwork as required by the Company. Accountable to run store related errands to support store needs.
Qualifications
4-6 years of retail leadership or experience in a customer-focused environment. Full time availability required, flexibility in schedule, able to work evenings, weekends, and holidays as needed Proficiency in computer applications. Strong written and verbal communication skills. Ability to react under pressure and maintain composure. Strong organizational skills and attention to detail.
SUPERVISORY RESPONSIBILITY
Typically oversees the Experience Leader and Process Leader, up to six lead associates and ten to seventy non-leader associates. Carries out supervisory responsibilities in accordance with PetSmart’s policies and procedures.
PHYSICAL DEMANDS AND WORK ENVIRONMENT
Associate required to stand, walk, climb a ladder, and use hands to handle, feel, hold, write, etc. The associate frequently is required to reach with hands and arms: stoop, kneel, crouch, talk and hear. Specific vision abilities required by this job include depth perception. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Associate must frequently lift and/or move up to 50 pounds and occasionally team lift and/or move more than 100 pounds. Specific vision abilities required by this job include depth perception. While performing the duties of this job, the associate is occasionally exposed to moving mechanical parts, as well as a wet environment with an abundance of pet hair. The noise level is moderate in the work environment; however, associates may be exposed to high levels of noise at times. Exposure to live animals and their handling is common.
Do What You Love
Join us for a chance to make a meaningful impact every day. Whether it's helping a customer choose their first fish, celebrating a pet's birthday, or seeing the smile on a pet parent’s face after a fresh groom—you'll create moments that matter . At PetSmart, we cherish diversity and the unique perspectives of our 50,000 associates, all united by a passion for pets.
We’re delighted you’re interested in joining our pack and helping us in our commitment to doing Anything for Pets, and the people who love them. We're excited to hear your story and learn more about you! Apply Now!
This job summary is intended to describe the general nature and level of work associates/leaders assigned to this job perform. It is not intended to include all duties and responsibilities. You will be provided with a copy of a job description for the actual position you are hired into. Exact rate of pay will be based on relevant experience level, training, skills or knowledge and store location. In no instance will PetSmart pay less than the local minimum wage. This position is also eligible for benefits as described at provides an equal opportunity for all associates and job applicants without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics. We offer reasonable accommodations to applicants with disabilities throughout our application process, upon request and as required by law. Seniority level Seniority level Not Applicable Employment type Employment type Full-time Job function Job function Sales and Business Development Industries Retail Referrals increase your chances of interviewing at PetSmart by 2x Sign in to set job alerts for “Retail Store Manager” roles. Peterborough, Ontario, Canada 3 weeks ago Bowmanville, Ontario, Canada $52,000.00-$66,500.00 6 days ago Peterborough, Ontario, Canada 5 months ago Peterborough, Ontario, Canada 10 months ago Peterborough, Ontario, Canada 5 months ago Peterborough, Ontario, Canada 6 months ago Peterborough, Ontario, Canada 7 months ago Peterborough, Ontario, Canada 10 months ago GARAGE - Operations Team Leader FT - Lansdowne Place Peterborough, Ontario, Canada 2 weeks ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr
PetSmart Surrey, British Columbia, Canada Join or sign in to find your next job Join to apply for the Retail Store Manager role at PetSmart PetSmart Surrey, British Columbia, Canada 2 days ago Be among the first 25 applicants Join to apply for the Retail Store Manager role at PetSmart Get AI-powered advice on this job and more exclusive features. PetSmart does Anything for Pets and Everything for You - JOIN OUR TEAM!
Retail Store Manager
About Life At PetSmart
At PetSmart, we’re more than just a company obsessed with pets ; we’re obsessed with our people too . Our values are rooted in unconditional love —a lesson we learn from our pets—and staying united together . We believe when our associates are happy and healthy, they can provide the best possible care for our furry, scaled, and feathery friends while enjoying a work experience that celebrates them as their authentic selves.
Benefits That Benefit You
Take care of yourself and your family members—whether they be two-legged or four, have feathers, fur or fins. Enjoy true rewards (plus lots of warm, fuzzy feelings)! Check out some of our awesome offerings:
Paid bi-weekly Health benefits: medical, dental, vision 401k Tuition assistance Associate discounts and perks Paid time off for fulltime associates Career pathing Development opportunities
Job Summary
PetSmart’s Store Leader has leadership oversight of the safety of people and pets, pet parent experience, operational execution, financial outcomes, and all human resource functions within all areas of the store. This role is expected to provide exemplary leadership for the store by driving the company culture and strategies, achieving targeted results, championing exceptional pet parent service and efficient execution of the store’s daily business while upholding the company’s vision, mission, values, and strategy within the store.
Essential Responsibilities
Job responsibilities include, but are not limited to, the following and may vary depending on store characteristics and needs:
People Leadership:
Responsible for employment decisions such as recruiting, interviewing, hiring, coaching, and terminating. Builds an open-door culture in the store by engaging and listening to associates. Responsible for leveraging the Voice of Associate tool to listen to and respond to associate feedback. Accountable for creating and posting the schedule for the entire store after receiving input from Experience and Process Leader. Facilitates the associate experience and supports associate development. This includes but is not limited to associate reviews, recognition, team activities, labor management, training, onboarding, mentoring and succession planning. Delegates effectively and empowers others to succeed; challenges others to reach their full potential and encourages them to retain ownership for their results. Cascades information to associates and adjusts team priorities to meet goals and commitments. Ensures continued alignment and responds effectively to a changing environment. Address and administer associate complaints and grievances. Recognizes and celebrates associates driving overall associate engagement. Accountable to ensuring all associate reviews are delivered on time.
Overall Store Experience:
Leads the associate and pet parent experience at all levels and ensures pets in our care are safe and healthy. Accountable for the pet parent experience and outcomes conducted over the telephone, in person or online, and responding to general and escalated pet parent concerns. Builds a store environment that is focused on consistently delivering an exceptional, positive in-store pet parent and associate experience. Evaluates operations and seeks opportunities to continuously improve processes and services. Collaborates and partners with the Store Leadership team to ensure efficient and effective outcomes of in-store and community events including partnering with local adoption groups. Maintains store standards and leads a culture of empowerment by ensuring compliance with our policies and procedures (P&Ps) and code of ethics for themselves and their team. Responsible for conducting monthly Core and Services Walks to validate proper execution of policies and procedures. Prioritizes and ensures a safe environment for our associates, pets, and pet parents. Ensures compliance with all inventory management tools to guarantee appropriate levels of in-stock are available to all pet parents. Communicates business and financial objectives to other leaders within the store. Responsible for reviewing in-store cameras to assess safety practices, associate behaviors and assess risk. Follow up with associates and leaders with coaching and accountability as appropriate. Responsible for taking immediate action and reports when a sick/injured pet is identified in the store; transport to the vet as needed. Shared responsibility with store opening and closing procedures to ensure we uphold our brand promise.
Business Management:
Deliver corporate strategy and profitability goals by executing the direction set leadership. Responsible for analyzing, root cause and responding to a variety of reporting in all areas of the store. Communicates business results to leaders and associates; creating improvement plans where needed Identifies and drives opportunities to grow the business, recognizes business successes and holds associates accountable in achieving store P&L expectations such as sales and shrink targets. Manages expenses such as labor and supplies and any other relevant store metrics. Leverages home office partners and resources to submit and follow up on store related work orders and purchase card allocation. Creates and posts schedules for the entire store. Accountable for processing payroll weekly and managing labor within a budget. Executes daily, weekly, and monthly reporting and paperwork as required by the Company. Accountable to run store related errands to support store needs.
Qualifications
4-6 years of retail leadership or experience in a customer-focused environment. Full time availability required, flexibility in schedule, able to work evenings, weekends, and holidays as needed Proficiency in computer applications. Strong written and verbal communication skills. Ability to react under pressure and maintain composure. Strong organizational skills and attention to detail.
SUPERVISORY RESPONSIBILITY
Typically oversees the Experience Leader and Process Leader, up to six lead associates and ten to seventy non-leader associates. Carries out supervisory responsibilities in accordance with PetSmart’s policies and procedures.
PHYSICAL DEMANDS AND WORK ENVIRONMENT
Associate required to stand, walk, climb a ladder, and use hands to handle, feel, hold, write, etc. The associate frequently is required to reach with hands and arms: stoop, kneel, crouch, talk and hear. Specific vision abilities required by this job include depth perception. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Associate must frequently lift and/or move up to 50 pounds and occasionally team lift and/or move more than 100 pounds. Specific vision abilities required by this job include depth perception. While performing the duties of this job, the associate is occasionally exposed to moving mechanical parts, as well as a wet environment with an abundance of pet hair. The noise level is moderate in the work environment; however, associates may be exposed to high levels of noise at times. Exposure to live animals and their handling is common.
Do What You Love
Join us for a chance to make a meaningful impact every day. Whether it's helping a customer choose their first fish, celebrating a pet's birthday, or seeing the smile on a pet parent’s face after a fresh groom—you'll create moments that matter . At PetSmart, we cherish diversity and the unique perspectives of our 50,000 associates, all united by a passion for pets.
We’re delighted you’re interested in joining our pack and helping us in our commitment to doing Anything for Pets, and the people who love them. We're excited to hear your story and learn more about you! Apply Now!
This job summary is intended to describe the general nature and level of work associates/leaders assigned to this job perform. It is not intended to include all duties and responsibilities. You will be provided with a copy of a job description for the actual position you are hired into. Exact rate of pay will be based on relevant experience level, training, skills or knowledge and store location. In no instance will PetSmart pay less than the local minimum wage. This position is also eligible for benefits as described at provides an equal opportunity for all associates and job applicants without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics. We offer reasonable accommodations to applicants with disabilities throughout our application process, upon request and as required by law. Seniority level Seniority level Not Applicable Employment type Employment type Full-time Job function Job function Sales and Business Development Industries Retail Referrals increase your chances of interviewing at PetSmart by 2x Sign in to set job alerts for “Retail Store Manager” roles. Surrey, British Columbia, Canada 1 week ago Coquitlam, British Columbia, Canada 5 days ago Surrey, British Columbia, Canada 1 week ago Burnaby, British Columbia, Canada 1 week ago Port Coquitlam, British Columbia, Canada 1 week ago Surrey, British Columbia, Canada 5 months ago Langley, British Columbia, Canada $22.85-$22.85 1 week ago District Manager in Training (DMIT) Canada Burnaby, British Columbia, Canada 5 months ago Surrey, British Columbia, Canada 6 months ago Surrey, British Columbia, Canada 2 weeks ago Assistant Store Manager - McArthurGlen Outlet Burnaby, British Columbia, Canada 2 years ago Surrey, British Columbia, Canada 6 months ago Burnaby, British Columbia, Canada 5 months ago Richmond, British Columbia, Canada 3 months ago Burnaby, British Columbia, Canada 6 months ago Surrey, British Columbia, Canada 6 months ago Langley, British Columbia, Canada 6 months ago Burnaby, British Columbia, Canada 2 weeks ago Port Coquitlam, British Columbia, Canada 6 months ago Burnaby, British Columbia, Canada 2 weeks ago City of Langley, British Columbia, Canada 1 month ago Coquitlam, British Columbia, Canada 2 months ago Richmond, British Columbia, Canada 2 weeks ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr
A leading pet care company in Halifax is seeking a Retail Store Manager to oversee operational execution and provide leadership within the store. The ideal candidate will have 4-6 years of retail leadership experience, exceptional communication skills, and a passion for pet care. This role includes recruiting and coaching associates while ensuring the safety of both people and pets. The company offers competitive benefits and a vibrant work culture.
#J-18808-Ljbffr
