Auto Glass Technical Services Lead
Position Overview
The Auto Glass Technical Service Lead will oversee Adas calibration, auto glass repair and replacement services. This role combines technical expertise, customer service excellence, and leadership to ensure high-quality service delivery and customer satisfaction. The Auto Glass Technical Service Lead will manage a team of technicians, coordinate scheduling, and handle complex repairs or replacements.
Key Responsibilities
Team Leadership:
Supervise and mentor a team of auto glass technicians. Provide guidance, training, and support to ensure technical proficiency and high morale.
Health & Safety:
Ensure the strict enforcement of all H&S rules.
Technical Training Delivery:
Conduct in-person and virtual training sessions for both new hires and current technicians. Provide hands‑on demonstrations and practical exercises.
Skill Assessment:
Evaluate the skills and competencies of technicians through testing and observation. Provide feedback and additional training as needed to ensure high standards of performance.
Quality Assurance:
Inspect and ensure the quality of completed services. Enforce standard operating procedures and safety protocols. Address and resolve any service issues or customer complaints.
Service Coordination:
Schedule and delegate service appointments. Coordinate with customers to confirm service details and ensure timely delivery. Manage inventory and order supplies as needed.
Technical Expertise:
Perform complex auto glass repairs and replacements. Provide technical support to the team and consult on difficult cases. Stay updated with industry trends and advancements.
Customer Interaction:
Engage with customers to understand their needs and explain service options. Ensure a positive customer experience by maintaining high standards of service and professionalism.
Documentation:
Maintain accurate records of services performed, parts used, and customer interactions. Generate reports for management and assist in continuous improvement efforts.
Qualifications
High school diploma or equivalent; technical or vocational training in auto glass repair and replacement is preferred.
Proven experience in auto glass repair and replacement, with strong technical skills.
Previous experience in a supervisory or lead role.
Excellent communication and customer service skills.
Ability to manage a team and coordinate multiple tasks.
Attention to detail and commitment to quality.
Preferred Skills
Certification in auto glass repair and replacement.
Knowledge of vehicle safety standards and regulations.
Proficiency in inventory management systems.
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Job Summary:
This position is responsible for safe and profitable operations. The incumbent oversees all aspects of daily branch operations. Key focus areas include Customer Satisfaction, Safety, Lean/5S and Housekeeping, Inventory Management, Sales, Staff Recruitment, Labor Productivity and Cost Control. The incumbent is providing weekly branch performance metrics to proactively develop and implement improvement measures, using Lean and Six Sigma principles as a tool to refine activities within the scope of his/her responsibilities.
Key Responsibilities & Duties:
Comply with all safety standards and requirements to ensure a safe and hazard-free warehouse environment with a focus on safe driving and injury prevention.
Utilize lean concepts and good 5S/Housekeeping to ensure efficient flow of products/materials through the warehouse with minimum waste and to provide an organized, safe and clean workplace. Key metrics include operational review scores, housekeeping checklists, and 5S audit scores.
Ensure accuracy of inventory records by participating with the Supply Chain team in ongoing management of branch inventory to provide guidance and leadership to branch personnel concerning inventory management practices.
Monitor Key Metrics relative to inventory, which include inventory shrinkage, inventory turns and fill rate percent, to maintain accurate records of finished goods inventory.
Recruit, train, coach and motivate qualified warehouse staff; instill the desire to provide customers with excellent service, courteous treatment and quality products.
Manage branch labor such that customer requirements can be met with minimal overtime to meet budgeted labor costs.
Monitor branch expenditure on purchases of materials, products, equipment and utilities to ensure cost controls are in place and remain within budget amounts. Key metrics include CPU, Profitability vs. Plan, and Overhead Cost vs. Plan.
Maintain daily contact with key branch customers and proactively work with Sales Representatives to support the market sales strategy and ensure customer requirements are met. Key metric is Revenue vs. Plan.
Maintain compliance with Provincial and local laws, statutes and regulations, as well as all Company policies and procedures.
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A leading auto glass repair company in Canada is seeking an experienced Auto Glass Technical Services Lead to oversee calibration, repair, and replacement services. The role requires strong technical skills and experience in supervision. You'll manage a team of technicians, ensuring high standards of service delivery and customer satisfaction. Ideal candidates will have a high school diploma and proven experience in the auto glass industry, along with excellent communication skills. Join us to lead a dedicated team and enhance our service quality. #J-18808-Ljbffr
A leading auto glass company in Mississauga is seeking a Warehouse Manager to oversee daily operations focusing on safety, customer satisfaction, and cost control. The successful candidate will manage inventory accuracy, recruit and train staff, and ensure all safety standards are met. Lean and Six Sigma principles will be utilized to continually improve operations. This role also includes monitoring expenditures and maintaining compliance with relevant laws and company policies. #J-18808-Ljbffr
