Come Join our Family Today! Together, We Make Travel Better!
What you'll be doing:
We are seeking a strategic and experienced HR leader to oversee our Human Resources operations across the North America region for our aviation hospitality business. This role will be instrumental in aligning regional HR initiatives with global mandates and supporting our airport lounges, F&B outlets, and passenger services.
Provide strategic HR leadership and support for the North America region, collaborating closely with the CHRO and regional business leaders. Collaborate closely with the HR Center of Excellence (COE) team at headquarters to ensure alignment of regional initiatives with global strategies. Develop and implement localized HR programs and policies aligned with global initiatives. Oversee all aspects of HR operations, including organizational development, employee relations, recruitment, compensation, benefits, performance management, and training. Guide and support Country HR Leads on technical matters and policy development. Partner with key stakeholders to bridge HR operational gaps and drive efficiency. Manage HR budgets and workforce planning for the region. Ensure compliance with local labor laws and regulations across North American countries.
About you:
Bachelor's degree in Human Resources, Business Administration, or related field; Master's degree preferred. 12+ years of progressive HR experience, with at least 5 years in a senior leadership role. Fluency in Brazilian Portuguese would be a significant advantage Extensive knowledge of US and Canadian labor laws and HR best practices. Strong understanding of the aviation and hospitality industries preferred. Excellent communication, interpersonal, and leadership skills. Proven ability to develop and implement HR strategies aligned with business objectives. Experience working in a multi-national corporate environment and collaborating with global HR teams. Ability to effectively liaise between regional operations and global HR initiatives.
HR Generalist / Human Resource Generalist Needed! Plaza Premium Group - Airport Lounges Schedule: 3 days in office, 1 day at the YVR airport lounge, 1 day from home
Plaza Premium Group is the global leader in airport lounges and hospitality! With over 25 years of experience, we are redefining travel by creating seamless, world-class airport experiences in over 350 locations worldwide. From award-winning lounges to premium airport services, we take pride in delivering exceptional comfort, convenience, and care to travelers. As a dynamic and fast-growing company, we offer exciting career opportunities, a diverse and inclusive workplace, and the chance to be part of a team that's shaping the future of travel. If you're passionate about hospitality and thrive in a fast-paced, customer-focused environment, we'd love to have you on board!
Overall Responsibility: This is a highly engaging and rewarding role for a Human Resources Generalist looking to join a dedicated team. The successful candidate will support the Senior Human Resources Generalist at the YVR Office, as well as provide support to the wider Human Resources Team at Plaza Premium Group Canada.
Responsibilities: Work with the Senior Human Resources Generalist to oversee the full spectrum of Human Resources functions for Vancouver Operations - including compensation and benefits, performance management, employee relations, retention, and engagement. Assist with the new hire orientation and collection of all new hire paperwork. Assist the Human Resources Department to develop and execute HR strategies to enhance the overall Human Resources effectiveness and efficiency within the Canadian region. Maintain accurate employee records in HRIS and filing system. Enhance employee productivity and commitment to goals. Proactively develop relationships within assigned population and act as point of contact. Handle employee enquiries on general HR matters. Proactively support the delivery of all HR and Change Management strategies, initiatives, and processes for all Vancouver operations. Make weekly lounge visits in order to build relationships with managers and non-management employees in the businesses that they support. Work closely with Operations and Finance department to ensure compliance of legal requirements and HR policies. Ad-hoc projects and administrative work, as required. Requirements: Degree holder, preferably in Human Resources Management or related disciplines. Minimum 3-5 years' relevant experience gained from a sizable organization and fast paced environment. Experience working in HR overseeing 100+ employees is preferred. In-person HR generalist experience in the hospitality or travel industry preferably. Strong knowledge of Labor Laws in British Columbia, knowledge of multiple Provinces an asset. Proficient in MS Office applications and HRIS and Payroll processes.
HR Generalist / Human Resource Generalist Needed! Plaza Premium Group - Airport Lounges Schedule: *3 days in office, 1 day at the YVR airport lounge, 1 day from home* Plaza Premium Group is the global leader in airport lounges and hospitality! With over 25 years of experience, we are redefining travel by creating seamless, world-class airport experiences in over 350 locations worldwide. From award-winning lounges to premium airport services, we take pride in delivering exceptional comfort, convenience, and care to travelers. As a dynamic and fast-growing company, we offer exciting career opportunities, a diverse and inclusive workplace, and the chance to be part of a team that’s shaping the future of travel. If you're passionate about hospitality and thrive in a fast-paced, customer-focused environment, we’d love to have you on board! Overall Responsibility: This is a highly engaging and rewarding role for a Human Resources Generalist looking to join a dedicated team. The successful candidate will support the Senior Human Resources Generalist at the YVR Office, as well as provide support to the wider Human Resources Team at Plaza Premium Group Canada. Responsibilities: Work with the Senior Human Resources Generalist to oversee the full spectrum of Human Resources functions for Vancouver Operations – including compensation and benefits, performance management, employee relations, retention, and engagement. Assist with the new hire orientation and collection of all new hire paperwork. Assist the Human Resources Department to develop and execute HR strategies to enhance the overall Human Resources effectiveness and efficiency within the Canadian region. Maintain accurate employee records in HRIS and filing system. Enhance employee productivity and commitment to goals. Proactively develop relationships within assigned population and act as point of contact. Handle employee enquiries on general HR matters. Proactively support the delivery of all HR and Change Management strategies, initiatives, and processes for all Vancouver operations. Make weekly lounge visits in order to build relationships with managers and non-management employees in the businesses that they support. Work closely with Operations and Finance department to ensure compliance of legal requirements and HR policies. Ad-hoc projects and administrative work, as required. Requirements: Degree holder, preferably in Human Resources Management or related disciplines. Minimum 3-5 years’ relevant experience gained from a sizable organization and fast paced environment. Experience working in HR overseeing 100+ employees is preferred. In-person HR generalist experience in the hospitality or travel industry preferably. Strong knowledge of Labor Laws in British Columbia, knowledge of multiple Provinces an asset. Proficient in MS Office applications and HRIS and Payroll processes.
LMS Support Specialist, Canada | Americas Region Vancouver, British Columbia Plaza Premium Group | Canada
*Onsite role in our Vancouver Office*
Plaza Premium Group , the global leader in airport lounges and hospitality! With over 25 years of experience, we are redefining travel by creating seamless, world-class airport experiences in over 350 locations worldwide. From award-winning lounges to premium airport services, we take pride in delivering exceptional comfort, convenience, and care to travelers. As a dynamic and fast-growing company, we offer exciting career opportunities, a diverse and inclusive workplace, and the chance to be part of a team that’s shaping the future of travel. If you're passionate about hospitality and thrive in a fast-paced, customer-focused environment, we’d love to have you on board!
The LMS Support Specialist responsible for providing advanced technical support and troubleshooting for Business Systems used in the Americas Region. Primarily the Lounge Management System (LMS). This position ensures the smooth operation of LMS and addresses any escalated issues from Level 1 support. The role will require close collaboration with cross-functional teams to resolve issues and enhance system performance. Responsible for IT support service delivery complying with PPG Global & the Americas Region IT standards.
Responsibilities: Application Support (90%): Provide Level 2 Technical support for Business Systems. Primarily for the Lounge Management System, including troubleshooting and resolving system-related issues escalated from Level 1 support. Analyse, diagnose, and resolve technical problems related to Business Systems, primarily LMS. Collaborate with other teams, including IT and development, to address complex issues and provide fixes and enhancements. Monitor the performance and availability of the Business Systems, primarily LMS, identify potential issues, and perform proactive maintenance. Work with the Global LMS team, Business Analysts, and product managers to ensure seamless system performance and resolve technical challenges. Provide assistance to end-users, including lounge staff, to ensure efficient use of the LMS system. Provide training and support to end-users and other IT professionals on the use and maintenance of Business Systems. Assist in training Level 1 support and provide guidance on LMS usage, troubleshooting, and best practices. Adhere to the Americas Regional Helpdesk best practices for incident management, change management, standard operating procedures and policies. General IT support (10%) Provide Level 1 IT support, troubleshooting hardware, software, network, and connectivity issues.
Requirements: University degree in Information Technology or Computer Science. 3+ years of experience in application support Experience in lounge management systems or similar environments such as: Hospitality Management Systems, Gym and Club Membership Management Systems is a plus. Strong troubleshooting and problem-solving skills. Familiarity with LMS, IT infrastructure, and basic networking principles. Working knowledge of Database servers, administration and processes Excellent verbal and written communication skills to interact effectively with internal teams and external users. Ability to collaborate effectively with various stakeholders, including the L1 support team, IT teams, and business users. Ability to work in a fast-paced, dynamic environment and handle multiple priorities. Positive attitude, Self-motivated, High sense of responsibility. Strong sense of business urgency, passionate to achieve Operation Excellence Knowledge of ITIL or similar IT service management frameworks. Proficiency in using ticketing systems for issue tracking and resolution. Be available for after-hours and weekend project work as needed. Must pass a Criminal Background Check. Spanish, French and/or Portuguese is an asset.
About the Company Hello! Welcome to Plaza Premium Group, we're people passionate about "Making Travel Better". We are a global company with team members from all walks of life, together we are #PPGFamily, together we are building a legacy. You don't need to be from this industry, you do need to be passionate.
About the Role The Marcom Specialist will lead PPG’s integrated marketing communications strategy to enhance brand visibility, drive revenue, and create engaging customer experiences across business units in Canada and the US. This role requires expertise in traditional, digital, and social media marketing, as well as public relations and strategic partnerships, to promote offerings, events, and lounge services. The ideal candidate thrives in a fast-paced environment and collaborates with cross-functional teams to develop and execute innovative, multi-channel campaigns.
This is an exciting opportunity for a skilled professional to build and shape our PR strategy while driving engagement through social media across North America. If you are a self-starter who thrives in a fast-paced, innovative environment and has a passion for creating impactful communications, we want to hear from you.
KEY RESPONSIBILITIES: Public Relations Build and nurture a robust media list across Canada, focusing on Toronto and Vancouver as key markets. Lead media relations efforts, including media pitching, press releases, and article writing, ensuring the company’s visibility in top-tier publications such as major travel trade outlets (e.g., Skift, Travel Weekly) and key hospitality and digital media channels. Develop and implement a thought leadership strategy, engaging with industry experts, executives, and influencers. Strategize and execute B2C media coverage and events that position the company as an industry leader. Manage PR activities, including awards submissions, event sponsorships, and partnerships, to enhance brand recognition and credibility. Social Media Contribute to content creation for all social media platforms, working closely with HQ to maintain consistency across channels. Drive social media growth, focusing on increasing followers, engagement, and reach across Canada and North America (inclusive of USA). Lead social media campaigns, including contests and competitions, to encourage audience participation and build community. Collaborate with influencers, key opinion leaders (KOLs), and brand ambassadors to expand the brand's social presence. Manage and execute our social media affiliate program to further drive engagement and growth. Integrated Marketing & Cross-Functional Collaboration Develop and execute integrated marketing strategies aligned with PPG’s sales and revenue goals. Collaborate with operations, sales, and revenue management teams to optimize campaigns and maximize impact. Monitor marketing performance metrics and adjust strategies as needed to ensure effectiveness.
REQUIREMENTS: Education & Experience Bachelor’s degree in Marketing, Communications, Public Relations, Journalism or a related field. 5+ years of experience in marketing communications, PR, or a related field, preferably in the travel, hospitality or lifestyle sector. Proven experience in PR, media relations, and social media management, with a deep understanding of Canada’s media landscape. U.S. market experience is a bonus. Skills & Competencies Strong writing and storytelling skills, pitching, and editorial skills, with a knack for crafting compelling narratives across various channels (press releases, blogs, social media, etc.) Creative and proactive mindset, with a keen ability to think outside the box and take calculated risks. Experience with social media analytics and the ability to develop strategies for increasing engagement and growing followers across multiple platforms. A self-starter who thrives in an independent role, able to work with minimal supervision and deliver results. Strong organizational skills with the ability to manage multiple projects and deadlines. A passion for building something new from the ground up, and a willingness to take on challenges.
HR Generalist / Human Resource Generalist Needed! Plaza Premium Group - Airport Lounges Schedule: *3 days in office, 1 day at the YVR airport lounge, 1 day from home*
Plaza Premium Group is the global leader in airport lounges and hospitality! With over 25 years of experience, we are redefining travel by creating seamless, world-class airport experiences in over 350 locations worldwide. From award-winning lounges to premium airport services, we take pride in delivering exceptional comfort, convenience, and care to travelers. As a dynamic and fast-growing company, we offer exciting career opportunities, a diverse and inclusive workplace, and the chance to be part of a team that’s shaping the future of travel. If you're passionate about hospitality and thrive in a fast-paced, customer-focused environment, we’d love to have you on board!
Overall Responsibility: This is a highly engaging and rewarding role for a Human Resources Generalist looking to join a dedicated team. The successful candidate will support the Senior Human Resources Generalist at the YVR Office, as well as provide support to the wider Human Resources Team at Plaza Premium Group Canada.
Responsibilities: Work with the Senior Human Resources Generalist to oversee the full spectrum of Human Resources functions for Vancouver Operations – including compensation and benefits, performance management, employee relations, retention, and engagement. Assist with the new hire orientation and collection of all new hire paperwork. Assist the Human Resources Department to develop and execute HR strategies to enhance the overall Human Resources effectiveness and efficiency within the Canadian region. Maintain accurate employee records in HRIS and filing system. Enhance employee productivity and commitment to goals. Proactively develop relationships within assigned population and act as point of contact. Handle employee enquiries on general HR matters. Proactively support the delivery of all HR and Change Management strategies, initiatives, and processes for all Vancouver operations. Make weekly lounge visits in order to build relationships with managers and non-management employees in the businesses that they support. Work closely with Operations and Finance department to ensure compliance of legal requirements and HR policies. Ad-hoc projects and administrative work, as required. Requirements: Degree holder, preferably in Human Resources Management or related disciplines. Minimum 3-5 years’ relevant experience gained from a sizable organization and fast paced environment. Experience working in HR overseeing 100+ employees is preferred. In-person HR generalist experience in the hospitality or travel industry preferably. Strong knowledge of Labor Laws in British Columbia, knowledge of multiple Provinces an asset. Proficient in MS Office applications and HRIS and Payroll processes.
Come Join our Family Today! Together, We Make Travel Better!
What you’ll be doing:
We are seeking a strategic and experienced HR leader to oversee our Human Resources operations across the North America region for our aviation hospitality business. This role will be instrumental in aligning regional HR initiatives with global mandates and supporting our airport lounges, F&B outlets, and passenger services.
Provide strategic HR leadership and support for the North America region, collaborating closely with the CHRO and regional business leaders. Collaborate closely with the HR Center of Excellence (COE) team at headquarters to ensure alignment of regional initiatives with global strategies. Develop and implement localized HR programs and policies aligned with global initiatives. Oversee all aspects of HR operations, including organizational development, employee relations, recruitment, compensation, benefits, performance management, and training. Guide and support Country HR Leads on technical matters and policy development. Partner with key stakeholders to bridge HR operational gaps and drive efficiency. Manage HR budgets and workforce planning for the region. Ensure compliance with local labor laws and regulations across North American countries.
About you:
Bachelor's degree in Human Resources, Business Administration, or related field; Master's degree preferred. 12+ years of progressive HR experience, with at least 5 years in a senior leadership role. Fluency in Brazilian Portuguese would be a significant advantage Extensive knowledge of US and Canadian labor laws and HR best practices. Strong understanding of the aviation and hospitality industries preferred. Excellent communication, interpersonal, and leadership skills. Proven ability to develop and implement HR strategies aligned with business objectives. Experience working in a multi-national corporate environment and collaborating with global HR teams. Ability to effectively liaise between regional operations and global HR initiatives.
