A leading financial services company in Toronto is searching for a Director of Total Rewards & People Operations to develop and execute a competitive global Total Rewards strategy. This leadership role involves managing a customer-focused People Operations team and driving innovation through technology like AI. The ideal candidate will have extensive HR experience, particularly in Total Rewards, and will thrive in a hybrid work environment while fostering an inclusive and diverse culture. #J-18808-Ljbffr
Director, Product Enablement (Questbank) Questrade Financial Group (QFG), through its companies - Questrade, Inc., Questrade Wealth Management Inc., Community Trust Company, Zolo, and Flexiti Financial Inc. provides securities and foreign currency investment, professionally managed investment portfolios, mortgages, real estate services, financial services and more. Questrade uses cutting‑edge technologies to develop innovative products that give customers better, more affordable ways to take control of their money. We are everything a traditional financial institution is not. At QFG, you will be constantly moving forward, bringing the future of fintech into existence. You will be a part of a collaborative team that cares deeply about our mission and each other. Your team members will help you conquer challenges, push boundaries and discover what you are truly capable of. At QFG, we have a culture of innovation where technology serves people—both our team and our customers. We see AI as a collaborative and transformative enabler, and we are seeking forward‑thinking individuals who can effectively integrate it into their daily work. The ideal candidate will be a catalyst for change, helping us use AI to create a more efficient and rewarding employee experience while also developing cutting‑edge solutions that delight and serve our customers. Join us in shaping a future where AI empowers our team to do their best work and helps us deliver unparalleled customer experiences. This is a place where you can explore, discover and learn with continuous growth. As a diverse and inclusive place to work, with a hybrid working environment you can unleash your creativity and curiosity with no limits. If you share the same sense of infinite possibility, come shape your future at QFG. Questrade Financial Group of Companies Applicant Tracking System utilizes artificial intelligence (AI) for application screening. The AI system operates on predetermined criteria, with final decisions subject to human review. Candidates selected for an interview will be contacted directly. If you require accommodation during the recruitment/selection process, please let us know and we will work with you to meet your needs. What’s in it for you as an employee of QFG? Health & wellbeing resources and programs Paid vacation, personal, and sick days for work‑life balance Competitive compensation and benefits packages Work‑life balance in a hybrid environment with at least 3 days in office Career growth and development opportunities Opportunities to contribute to community causes Work with diverse team members in an inclusive and collaborative environment We’re looking for a Director of Product Enablement. Could It Be You? As the Director, Product Enablement, you will be a strategic operational leader responsible for driving product excellence and coordination across our high‑priority product lines, including Retail Everyday Banking, Unsecured Lending (Credit Cards, LoC), and Secured Lending (Mortgages). This role reports directly to the Head of Product and is immediately responsible for leading and scaling a dedicated Product Enablement team. You will be the central point of coordination and governance, optimizing the flow of work, data, and communication among Product Management, Engineering, Legal/Compliance, and Operations teams in a high‑growth Canadian Fintech environment. Need more details? Keep reading… The Director, Product Enablement will be responsible for three core pillars: Strategic Leadership & Team Building Lead and grow the Product Enablement team, providing mentorship and structure to foster a culture of operational rigor and continuous improvement. Define, implement, and govern the end‑to‑end Product Development Lifecycle (PDLC), including standardized planning, OKR setting, and roadmap review processes. Manage the Product Operations budget, including oversight of vendor relationships and strategic input on spending for the product tech stack. Risk & Regulatory Maturity Drive the maturation of the product compliance practice, designing and enforcing governance frameworks that embed complex Canadian regulatory requirements (e.g., OSFI, FINTRAC) directly into the development workflow. Establish mandatory risk assessment and audit‑readiness protocols, ensuring all new features, especially in Lending, meet regulatory standards prior to launch. Own the Launch Readiness (GTM) process, securing cross‑functional sign‑offs from Legal, Compliance, Marketing, and Operations to ensure successful and compliant product launches. Operational Excellence & Tooling Own the Product Technology Stack (e.g., analytics, roadmapping, feedback tools), leading selection, implementation, and driving high user adoption across the organization. Establish and maintain a single source of truth for product performance, defining key metrics (KPIs) and building robust dashboards to inform executive and product decision‑making. Design and manage a rigorous customer feedback loop and intake process, ensuring qualitative and quantitative data is synthesized and prioritized by product teams. So are YOU our next Director of Product Enablement? You are if you… Have 8+ years of experience in Product Enablement, Product Management, or a similar strategic operational leadership role. Have 4+ years of experience specifically within the Fintech, Digital Banking, or other highly regulated industry. Have demonstrable expertise in digital product lifecycles that require coordination across multiple stakeholders with regulatory accountability. Have proven people leadership experience, including hiring, managing, and scaling operational or technical teams. Have strong regulatory acumen with a track record of implementing compliance and risk controls into a product development environment, ideally within Canada. Have expertise in strategic product tooling selection and governance, with proven ability to leverage data to drive execution. Have deep experience developing and launching products in an Agile, Scrum, or Lean environment. Additional Kudos If You Have… Experience at a high velocity venture‑backed startup. MBA or advanced degree in a related field. Experience launching products across multiple Canadian provinces or with inter‑provincial regulatory requirements. Sounds like you? Click below to apply! At Questrade Financial Group of Companies, with multiple office locations around the world, we are committed to fostering a diverse, inclusive and accessible work environment. This is an environment where individuals are treated with dignity and respect. Here, the unique skills and experience you bring will be valued. You will be supported and motivated, so that you can harness your unlimited potential. Our team reflects the diversity of the communities we serve and operate in. Having a collaborative and diverse team helps us push boundaries to bring the future of fintech into existence—not only for the benefit of our customers, but for those who build their career with us. We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr
Director, Total Rewards & People Operations
Questrade Financial Group (QFG), through its companies - Questrade, Inc., Questrade Wealth Management Inc., Community Trust Company, Zolo, and Flexiti Financial Inc., provides securities and foreign currency investment, professionally managed investment portfolios, mortgages, real estate services, financial services and more. Questrade uses cutting‑edge technologies to develop innovative products that give customers better, more affordable ways to take control of their money.
At QFG, we are everything a traditional financial institution is not. At QFG, you will be constantly moving forward, bringing the future of fintech into existence. You will be a part of a collaborative team that cares deeply about our mission and each other. Your team members will help you conquer challenges, push boundaries and discover what you are truly capable of.
At QFG, we have a culture of innovation where technology serves people—both our team and our customers. We see AI as a collaborative and transformative enabler, and we are seeking forward‑thinking individuals who can effectively integrate it into their daily work. The ideal candidate will be a catalyst for change, helping us use AI to create a more efficient and rewarding employee experience while also developing cutting‑edge solutions that delight and serve our customers. Join us in shaping a future where AI empowers our team to do their best work and helps us deliver unparalleled customer experiences.
This is a place where you can explore, discover and learn with continuous growth. As a diverse and inclusive place to work, with a hybrid working environment you can unleash your creativity and curiosity with no limits. If you share the same sense of infinite possibility, come shape your future at QFG.
What’s in it for you as an employee of QFG?
Health & wellbeing resources and programs
Paid vacation, personal, and sick days for work‑life balance
Competitive compensation and benefits packages
Work‑life balance in a hybrid environment with at least 3 days in office
Career growth and development opportunities
Opportunities to contribute to community causes
Work with diverse team members in an inclusive and collaborative environment
We’re looking for our next Director of Total Rewards & People Operations. Could It Be You?
As the Director, Total Rewards & People Operations, you will be a strategic leader, reporting to the Chief People Officer. You will be responsible for developing a strategically aligned and appropriately competitive global Total Rewards strategy and leading a highly effective, customer‑centric People Operations team. You will drive our compensation philosophy, manage Total Rewards, and lead the adoption of advanced technology and people analytics to enable data‑driven decisions across Questrade Financial Group (QFG).
This is a critical role for a proven change agent who can lead, motivate, and develop a high‑performing team while operating in a growing and evolving environment.
Total Rewards & Compensation Strategy
Develop and lead the implementation of QFG’s global Total Rewards strategy, including defining our compensation philosophy and identifying ways to differentiate QFG as an employer of choice.
Monitor external trends, practices, and innovations to ensure QFG’s competitiveness across all countries we operate in.
Determine optimal sources and frequency of survey data and lead analysis to ensure positioning is aligned with QFG’s compensation strategy and philosophy.
Oversee the flawless execution of annual compensation cycles, from budget recommendation to processing and communication.
Manage all global health and retirement plans and oversee annual benefit plan renewals.
Design and oversee implementation of Recognition and Reward strategies that actively reinforce QFG’s culture.
In partnership with the Head of P&C for Questbank, prepare materials and reports as required for the Human Resource and Compensation Board Committee.
Assess Total Rewards related vendors, ensuring ongoing effectiveness and engagement with the right partners at the right time delivering the right level of service at appropriate cost.
Ensure Total Rewards are effectively communicated to appropriate positioned for attraction and retention.
Ensure QFG remains compliant with all relevant global total rewards, pay equity, and pay transparency legislation and stay abreast of emerging trends in the regulatory environment. Develop strategies to optimize employee and manager experience alongside compliance.
People Operations & Service Delivery
Ensure the People Operations team is structured and uses maximized technology to deliver highly customer‑centric, responsive, and efficient services.
Oversee critical operations, including background checks, onboarding, employee enquiries, Leave of Absence management, and immigration matters, ensuring adherence to defined service level expectations.
Provide support and leadership for the annual budget process.
Ensure P&C related core policies are adequate, consistent, and reviewed and updated on an appropriate cadence.
HR Technology, People Analytics, and Job Architecture
Lead the advancement of technology utilization, particularly with our current HRIS (Ceridian Dayforce), actively seeking opportunities to use AI to increase efficiency.
Develop and implement a plan to enhance people analytics capabilities, enabling far greater data‑driven decision‑making and KPI reporting.
Maintain and if necessary enhance QFG’s job architecture, partnering with HR Leaders and stakeholders to address unique cases and respond to changes in organizational strategy.
Actively seek opportunities to use AI to increase efficiency and effectiveness across the whole portfolio.
Leadership & Strategic Partnership
Provide leadership, coaching, and direction to a team of Total Rewards and People Operations professionals.
Function as a strategic partner and subject matter expert within the People & Culture (P&C) leadership team, contributing to overarching P&C strategies, while embracing the “one team” philosophy.
So are YOU our next Director of Total Rewards & People Operations? You are if you…
Have 10+ years of HR experience, with the majority in Total Rewards, and proven experience operating in a global environment.
Have 3+ years of people and strategic leadership experience, with a proven track record of leading, motivating, and developing high‑performing teams.
Have a University degree with an HR related designation/qualification/certification preferred.
Have strong interpersonal and communication skills; able to build credibility and influence stakeholders up to the Executive level.
Have strong systems and process leadership orientation, with a change agent mindset who can adapt with agility and lead others through transformation.
Have excellent problem‑solving, analytical skills, and strong business acumen.
Are a highly customer‑centric mindset with a strong sense of urgency.
Are a change agent and can adapt with agility to a rapidly growing and evolving environment and effectively lead others through change and transformation.
At Questrade Financial Group of Companies, with multiple office locations around the world, we are committed to fostering a diverse, inclusive and accessible work environment. This is an environment where individuals are treated with dignity and respect. Here, the unique skills and experience you bring will be valued. You will be supported and motivated, so that you can harness your unlimited potential. Our team reflects the diversity of the communities we serve and operate in. Having a collaborative and diverse team helps us push boundaries to bring the future of fintech into existence—not only for the benefit of our customers, but for those who build their career with us.
Questrade Financial Group of companies Applicant Tracking System utilizes artificial intelligence (AI) for application screening. The AI system operates on predetermined criteria, with final decisions subject to human review.
Candidates selected for an interview will be contacted directly. If you require accommodation during the recruitment/selection process, please let us know and we will work with you to meet your needs.
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Overview Questrade Financial Group (QFG), through its companies - Questrade, Inc., Questrade Wealth Management Inc., Community Trust Company, Zolo, and Flexiti Financial Inc., provides securities and foreign currency investment, professionally managed investment portfolios, mortgages, real estate services, financial services and more. Questrade uses cutting-edge technologies to develop innovative products that give customers better, more affordable ways to take control of their money. We are everything a traditional financial institution is not. At QFG, you will be constantly moving forward, bringing the future of fintech into existence. You will be a part of a collaborative team that cares deeply about our mission and each other. Your team members will help you conquer challenges, push boundaries and discover what you are truly capable of. At QFG, we have a culture of innovation where technology serves people—both our team and our customers. We see AI as a collaborative and transformative enabler, and we are seeking forward-thinking individuals who can effectively integrate it into their daily work. The ideal candidate will be a catalyst for change, helping us use AI to create a more efficient and rewarding employee experience while also developing cutting-edge solutions that delight and serve our customers. Join us in shaping a future where AI empowers our team to do their best work and helps us deliver unparalleled customer experiences. This is a place where you can explore, discover and learn with continuous growth. As a diverse and inclusive place to work, with a hybrid working environment you can unleash your creativity and curiosity with no limits. If you share the same sense of infinite possibility, come shape your future at QFG. What’s in it for you as an employee of QFG? Health & wellbeing resources and programs Paid vacation, personal, and sick days for work-life balance Competitive compensation and benefits packages Work-life balance in a hybrid environment with at least 3 days in office Career growth and development opportunities Opportunities to contribute to community causes Work with diverse team members in an inclusive and collaborative environment This job posting is for an existing vacancy. Director, Capital Markets We are looking for our next Director, Capital Markets. Reporting to the Managing Director, Capital Markets, the Director is responsible for the leadership and daily oversight and execution of the Capital Markets operations. This role ensures the seamless execution, administration, and settlement of all wholesale funding programs, including Whole Loan Sales (WLS), revolving secured credit facilities (mortgages and consumer loans), and NHA MBS and CMB securitization. The Director leads a high-performing operations team and is accountable for the integrity of asset acquisition and funding execution and investor/lender inquiries and data requests. As a key leader supporting Questbank’s launch and evolution, the incumbent will oversee the operationalization of new and existing funding channels and the implementation and administration of new securitization related technology. A key priority for this leader is the championing of Artificial Intelligence and digital transformation, ensuring the operations group leverages advanced technology to drive enterprise-wide efficiencies, reduce operational risk, and scale effectively. Responsibilities Operational Leadership & Team Management: Lead and mentor the Capital Markets Operations team (including Managers and Analysts), fostering a culture of precision, accountability, and continuous improvement. Oversee the daily administration of all funding programs, ensuring all operational milestones (pooling, sales, remittances, and settlements) are met without fail. Manage the operational budget and resource allocation to support the bank’s growth, including the onboarding of new technology and headcount for NHAMBS administration. Transaction Execution & Program Administration: Quarterback the execution of ongoing Whole Loan Sales and issuance of Multi-family MBS pools. Reconcile collections and ensure accuracy in P&I ITF account, timely MBS remittances, and compliant excess spread clearing. Oversee and manage the revolving credit facilities and collateral management activities, including eligibility testing, concentration limits, covenant monitoring and forecasting, and the preparation of draw documentation. Manage interest rate hedging and swap payment reconciliations required for the funding facilities Stakeholder Management & Inquiry Resolution: Act as the primary operational point of contact for external stakeholders, including ABCP lenders, Whole Loan buyers, CMHC, Custodians, and Rating Agencies. Facilitate and resolve complex internal/external inquiries regarding portfolio performance, remittance discrepancies, and/or contractual obligations. Partner with Treasury, Cash Management, Credit Risk and Servicing teams to optimize the allocation, pooling, and sales process across the enterprise. Governance, Audit & Data Integrity: Serve as the operational lead for internal and external audits (e.g., Protiviti, CMHC, investors/lenders). Ensure all data requests and regulatory reporting (including NHA MBS administration via MortgageHub) are delivered with 100% accuracy and within strict timelines. Support the onboarding of new technology and systems by leading the operational testing and implementation of Capital Markets capabilities. Requirements / Qualifications 10+ years of experience in Capital Markets operations, Securitization, or Treasury operations within a Financial Institution. Expert-level knowledge of NHA MBS and CMB, Revolving Credit Facilities, and Whole Loan Sale mechanics. Strong leadership skills with a proven track record of managing operational teams through periods of significant organizational change or rapid growth. Experience with securitization platforms (e.g., MortgageHub). Operational resilience and the ability to manage high-volume, time-sensitive transaction cycles with zero tolerance for error. Strategic problem solving skills and ability to translate complex program structures into repeatable, scalable operational processes. Strong influencing skills and the ability to navigate and influence cross-functional teams (Legal, Risk, Tech, Finance) to drive operational outcomes. Additional Kudos Experience in Multi-family mortgage securitization and aggregator relationship management. Deep understanding of OSFI Guidelines including B20, LAR & CAR Guidelines. Professional designation (CFA, FRM, CPA, or MBA). Application Sounds like you? Click below to apply! At Questrade Financial Group of Companies, with multiple office locations around the world, we are committed to fostering a diverse, inclusive and accessible work environment. This is an environment where individuals are treated with dignity and respect. Here, the unique skills and experience you bring will be valued. You will be supported and motivated, so that you can harness your unlimited potential. Our team reflects the diversity of the communities we serve and operate in. Having a collaborative and diverse team helps us push boundaries to bring the future of fintech into existence—not only for the benefit of our customers, but for those who build their career with us. Questrade Financial Group of companies Applicant Tracking System utilizes artificial intelligence (AI) for application screening. The AI system operates on predetermined criteria, with final decisions subject to human review. Candidates selected for an interview will be contacted directly. If you require accommodation during the recruitment/selection process, please let us know and we will work with you to meet your needs. #J-18808-Ljbffr
A financial services company in Toronto is seeking a Director of Capital Markets to lead operational oversight and execution of wholesale funding programs. The role requires strategic thinking, expert knowledge of securitization, and strong leadership to manage a high-performing team. Ideal candidates will possess 10+ years in Capital Markets with an emphasis on operational excellence and facilitating technological advancements. Join a collaborative environment that fosters innovation and growth while contributing to community causes. #J-18808-Ljbffr
A leading Canadian fintech firm is seeking a Director of Product Enablement to drive product excellence and operational rigor. The role involves leading a dedicated team, ensuring compliance with regulatory standards, and optimizing product development processes. Candidates should have substantial experience in product management within fintech or regulated environments. Join a dynamic team dedicated to innovation in financial services. #J-18808-Ljbffr
Head of Sales and Distribution (Questbank) Join Questrade Financial Group (QFG), a fintech company providing securities, foreign currency investment, professionally managed investment portfolios, mortgages, real estate services, and more. QFG leverages cutting‑edge technology to offer customers innovative and affordable ways to manage their money. QFG is a modern, future‑focused organization. We are committed to fostering a diverse, inclusive, and accessible work environment. Our culture prioritises innovation, collaboration and customer‑centric solutions. Benefits Health & wellbeing resources and programs Paid vacation, personal and sick days for work‑life balance Competitive compensation and benefits packages Hybrid work environment with at least 3 days in office Career growth and development opportunities Opportunities to contribute to community causes Work with diverse team members in an inclusive and collaborative environment Responsibilities Sales Strategy & Business Growth Develop and execute a comprehensive sales and distribution strategy for mortgages and deposits to achieve profitable growth targets. Spearhead activity to significantly increase penetration in the single‑family and multi‑family mortgage markets, including developing relationships with key intermediaries and builders. Lead the strategic assessment and execution plan for expanding the bank's sales and distribution footprint into new geographic markets. Formulate strategies to maximise deposit product acquisition, utilizing GICs and other term deposit offerings to optimise the bank's funding position. Monitor market trends, competitive landscapes and regulatory changes to proactively adjust sales strategies and product positioning. Oversee and optimise the customer / broker onboarding journey for all new mortgage and deposit clients, ensuring a fast, compliant, and positive initial experience that drives long‑term loyalty. Distribution Channel Management Drive the strategic planning, performance management, and optimisation of 3rd party distribution channels, emphasising the use of data analytics. Ensure distribution is equipped with the necessary tools, training and technology to effectively sell and service the defined product suite. Lead the sales transformation agenda, focused on customer acquisition and partner servicing across mortgage and deposit products. Product & Performance Management Collaborate closely with Product, Operations and Marketing teams on product design and promotional strategies for all mortgage and brokered deposit products. Establish and track key performance indicators (KPIs) for sales performance, channel effectiveness, customer acquisition cost and profitability across all product lines. Provide regular, insightful performance reports and strategic recommendations to the Executive Management team and the Board. Leadership & People Development Lead, mentor, and coach a high‑performing sales and distribution team, fostering a culture of accountability, performance excellence and customer‑centricity. Develop talent management and succession planning programmes for key roles within the sales organisation. Set clear sales goals, implement incentive programmes and conduct regular performance reviews to ensure consistent target achievement. Risk, Governance & Regulatory Expertise Serve as the primary authority on regulatory compliance within the sales organisation. Ensure all sales and distribution activities comply with internal policies, legal regulations and external regulatory requirements pertaining to: Mortgage Lending (e.g., consumer protection laws, stress testing, disclosure requirements) Deposit‑taking and Consumer Privacy (e.g., AML/KYC, CDIC/FDIC rules, data governance) Oversee the implementation of robust controls and due diligence processes, particularly for alternate single‑family and multi‑family mortgage origination, to mitigate credit and operational risk. Qualifications Hold a Bachelor’s degree in Business Administration, Finance or a related field. MBA or advanced professional certifications are strongly preferred. Have a minimum of 10–15 years of progressive experience in the financial services industry, with at least 5 years in a senior leadership role overseeing sales, distribution and relationship management. Have proven, in‑depth knowledge of mortgage lending (both residential and multi‑family) and deposit/liability products (GICs). Have a deep understanding of the regulatory environment governing lending and deposit products in the relevant jurisdiction. Have demonstrated success in building, leading and motivating large, multi‑channel sales organisations. Have exceptional strategic planning, financial acumen, negotiation and communication skills. Must be proficient in utilising CRM and sales analytics tools. We believe you will thrive in QFG's collaborative, diverse environment that harnesses AI to enable and inspire. If you want to enter an exciting role that offers challenge and impact, we encourage you to apply. Applicants requiring accommodation during the recruitment and selection process should let us know; we will meet their needs. We are an equal opportunity employer committed to diversity and inclusion. #J-18808-Ljbffr
