Must have skills:7+ years overall professional experience, including 5+ years creating content for automated customer service voice systems.Fully bilingual (English/French) with strong conversational and colloquial fluency.Expertise in writing for voice platforms, including enterprise conversation design and corporate voice script writing.Strong understanding of voice technologies such as NLP, GenAI for voice, virtual agents, and chat.Systems-thinking approach to design for scalable and consistent voice experiences.Exceptional soft skills, including communication, collaboration, and stakeholder management.Nice to have skills:Experience designing for AI-supported voice or customer service applications.
Must have skills:7+ years overall professional experience, including 5+ years creating content for automated customer service voice systems.Fully bilingual (English/French) with strong conversational and colloquial fluency.Expertise in writing for voice platforms, including enterprise conversation design and corporate voice script writing.Strong understanding of voice technologies such as NLP, GenAI for voice, virtual agents, and chat.Systems-thinking approach to design for scalable and consistent voice experiences.Exceptional soft skills, including communication, collaboration, and stakeholder management.Nice to have skills:Experience designing for AI-supported voice or customer service applications.
IT Project Manager·Contract Length: 8 months, with a possible extensionLocation: Calgary, AlbertaJob Description: We are seeking a highly skilled and experienced contractor to develop and execute a comprehensive training strategy for the successful onboarding of our new replacement system for the existing MCAT platform. This critical role involves analyzing the training needs for approximately 3,000 diverse users across roles such as CSRs, Agencies, Client Care, Business Bankers, and Admin staff. The contractor will be responsible for identifying specific training requirements, determining the optimal delivery methods, and creating a complete suite of materials. This includes developing both transition training documentation and courses for existing staff familiar with the MCAT system, as well as designing evergreen training materials suitable for ongoing use with new hires. Ultimately, we need a self-directed expert who can define the project scope, manage content creation, and ensure all user groups are proficient in using the new system effectively.
IT Project Manager·Contract Length: 8 months, with a possible extensionLocation: Calgary, AlbertaJob Description: We are seeking a highly skilled and experienced contractor to develop and execute a comprehensive training strategy for the successful onboarding of our new replacement system for the existing MCAT platform. This critical role involves analyzing the training needs for approximately 3,000 diverse users across roles such as CSRs, Agencies, Client Care, Business Bankers, and Admin staff. The contractor will be responsible for identifying specific training requirements, determining the optimal delivery methods, and creating a complete suite of materials. This includes developing both transition training documentation and courses for existing staff familiar with the MCAT system, as well as designing evergreen training materials suitable for ongoing use with new hires. Ultimately, we need a self-directed expert who can define the project scope, manage content creation, and ensure all user groups are proficient in using the new system effectively.
Position: Office CoordinatorLocation: Woodstock, ON — On-siteContract Length: 6 - 12 Months with opportunity for extension Pay: $25/hr on T4 We at Raise are hiring an Office Coordinator for one of our top clients. After establishing themselves as an industry leader, they’re now expanding their team to meet rising demand.
Summary:The main function of an office coordinator is to supervise and coordinate the activities of office workers. A typical office coordinator is responsible for general project and office management, including a substantial variety of correspondence, records, and accounts.
Job Responsibilities:Develop and maintain a system for managing office routine.Plan, conduct, monitor, and evaluate projects.Prepare reports and conduct presentations.Interface with external business units.Maintain technical expertise and procedural knowledge.Maintain supervision of advised work in process.Assume operational assignments as a working member.Coordinate and monitor special or unusual projects.Develop and present data to various members of the organization.Solve problems and develop new methods off analysisAssumes managerial responsibilitiesAttend meetings and disseminate information to makes suggestions for future developmentSkills:Verbal and written communication skillsAbility to maintain high level of confidentiality.Intermediate knowledge of Microsoft Word, PowerPoint and Excel – Intermediate.Strong interpersonal and customer service skills.Strong leadership skills.Ability to handle multiple projects simultaneously and meet deadlines.Strong planning, time management and organization skills.Strong analytical and research abilities.Ability to work in a team environment.Ability to learn multiple applications and software.Data and document management experience.Ability to operate office machinery.Knowledge of corporate/unit policies and proceduresGeneral knowledge of mainframe systems and/or of technology in areas to which assigned.Education/Experience:High School Diploma, GED, or equivalent experience required.College degree or equivalent training preferred.5-7 years of experience required.Top 3 must-have hard skillsMicrosoft Tools; Word, PowerPoint, ExcelOffice etiquette, computer skill set Attention to Detail
Musts• 7 + years of experience Digital Product Designer• 5 + years creating content for automated CS voice systems• Fully Bilingual- English• Strong experience writing for voice platforms- enterprise conversation design for corporate script writing for voice in enterprise• Knowledge of NLP, Gen AI for voice, virtual agent, and chat• Systems thinking design• Top notch soft skills
Nice to have• Designed for AI-supported voice or cs applications
Musts• 7 + years of experience Digital Product Designer• 5 + years creating content for automated CS voice systems• Fully Bilingual- English• Strong experience writing for voice platforms- enterprise conversation design for corporate script writing for voice in enterprise• Knowledge of NLP, Gen AI for voice, virtual agent, and chat• Systems thinking design• Top notch soft skills
Nice to have• Designed for AI-supported voice or cs applications
Must Have Requirement:• 3-4 Years Retail mortgage underwriting experience. Mostly residential Mortgages.• Bilingual - French• RESL specific Underwriting (Real Estate Secured Lending)• Decisioning experience with approval authority• Experience in reviewing and evaluating documents (income, down-payment, offers, etc..)• Experience in exceptions rational (*they will be making exceptions themselves)• Good Understanding of risk mitigation
Must Have Requirement:• 3-4 Years Retail mortgage underwriting experience. Mostly residential Mortgages.• Bilingual - French• RESL specific Underwriting (Real Estate Secured Lending)• Decisioning experience with approval authority• Experience in reviewing and evaluating documents (income, down-payment, offers, etc..)• Experience in exceptions rational (*they will be making exceptions themselves)• Good Understanding of risk mitigation
