Overview
Relay is a digital banking platform that gives self-made business owners the tools and know-how to be great with money—bringing clarity, confidence, and control to every dollar earned, so they can turn hard work into lasting success. We do this by replacing financial guesswork with real visibility, transforming cash flow from a constant source of stress into a clear signal owners can use to run stronger, more resilient businesses.
We’re looking for a
Senior Manager, Brand Marketing
to own and scale Relay’s content marketing and social strategy. You’ll bring strategic storytelling, creative instinct, data-driven decision-making, and an audience-first approach to help define how Relay shows up for our customers and prospects. You’ll build and manage a high-performing team that drives brand awareness, organic traffic, and brand reach—while deepening audience engagement through our owned channels.
As a cross-functional connector, you’ll partner with product marketing, performance marketing, and design to bring cohesive storytelling to life across the customer journey. You’ll collaborate with Relay’s leadership team to shape how content marketing fuels business growth, from building awareness and brand affinity to driving education, trust, and lead generation. You’ll shape Relay’s voice in the fintech space, turning insights into stories that inspire, educate, and build trust with small business owners. You bring curiosity, creativity, and resilience to everything you do – balancing strategic vision with hands-on execution, blending data with intuition to drive meaningful growth, and thinking beyond the playbook to bring bold new ideas to life. And above all, you’ll champion Relay’s mission, values, and voice, serving as an internal storyteller and educator who brings our brand to life.
What You’ll Be Doing
Own and evolve Relay’s content and social strategy, defining the long-term vision for how we engage audiences, drive AEO/SEO results, generate high-quality leads, and differentiate our brand through world-class storytelling and education
Build scalable systems and frameworks for content, social, and creative execution, ensuring teams have the tools, processes, and structures needed to deliver impactful work efficiently
Lead the ideation and development of flagship content marketing initiatives—such as research reports, educational programs, and content series—that position Relay as a thought leader and deepen our relationship with small business owners
Lead and mentor a talented team of marketers (including Content Marketing Managers and Social Media Manager), helping them grow their craft, set strong strategies, and execute with excellence
Define and track key metrics to measure brand and content performance, championing a data-informed culture
Lead major brand and content projects from concept through delivery, managing timelines, stakeholders, and priorities to bring complex, high-impact initiatives to life
Stay ahead of cultural and market trends, continuously identifying new opportunities for differentiation through content formats, platforms, and storytelling approaches
Who You Are
You have 7+ years of experience in brand and/or content marketing roles (including at least 2 years as a people manager), ideally in a high-growth SaaS or fintech environment
You’re a strategic, big-picture thinker who can translate creative vision into scalable systems, frameworks, and measurable outcomes
You have a proven track record of building and scaling content and social functions, balancing creativity with data-informed decision-making
You’re a dedicated leader and mentor, passionate about growing others, giving thoughtful feedback, and empowering your team to take ownership
You’re an organized and detail-oriented project manager who can oversee multiple complex initiatives while balancing strategic oversight with operational excellence
You have a deep understanding of brand storytelling and how to build connection, trust, and credibility with audiences over time
You have deep experience managing agencies, freelancers, and cross-functional teams
Bonus Points
You have a background in developing content to support brand campaigns, thought leadership reports, or large-scale editorial programs
You have experience working with brands that focus on small business owners/creators/entrepreneurs
You have led creative projects that span multiple formats (written, visual, video, live)
You are familiar with marketing analytics, brand tracking, or content performance reporting tools
Our Commitment to You
Competitive salary and meaningful equity: Relay employees are Relay owners, complete with equity and a competitive salary.
Comprehensive health benefits: full health benefits from day one, with flexible Health or Wellness Spending Accounts and medical, dental, and vision coverage for you and your dependents.
Flexible vacation and time off: 15 vacation days and 5 flex days, plus an extra week of office closure during the end-of-year holidays.
Parental leave with top-up: 12 weeks off with a 100% salary top-up for all full-time employees, regardless of location, for birthing, non-birthing, and adoptive parents.
Hybrid work environment: at our Toronto office three days a week, with lunch, snacks, and beverages provided.
Dog-friendly space: our office is floof-friendly.
Personal and professional growth: ongoing feedback, mentorship, and coaching to support your growth and success.
Top-tier equipment: Mac-first company with equipment to produce your best work.
Social connection: two annual company-wide get-togethers, quarterly team events, happy hours, and networking opportunities with industry leaders.
The Interview Process
Stage 1: 45-minute Google Meet video call with a Talent team member
Stage 2: 60-minute Google Meet video call with the Director, Brand
Stage 3: 60-minute in-person interview with a Leadership team member
Stage 4: Take-home case study followed by a 60-minute Google Meet with the Marketing team
Why Relay Might Be the Perfect Fit For You
You push relentlessly for reinvention: you’re driven to improve and drive change.
You crave autonomy: you’ll have freedom to solve big challenges.
You own your work: you take pride and responsibility for outcomes.
You seek growth: you embrace change and new terrain to create something better.
You care about impact: you measure success by results, not recognition.
You thrive in complexity and ambiguity: you tackle problems without a playbook.
You seek feedback: you value directness, clarity, and honest dialogue.
You’re here for more than a job: the mission to help small businesses thrive matters to you.
Our Promise
We’re driving real change for small business owners, powered by remarkable people. At Relay, you’ll find the confidence to take chances, trust to take initiative, and the support you need to build a career you love. We empower each team member to make big decisions, ask tough questions, and take risks that lead to work we’re proud of.
What’s Important To Us
We encourage applications from diverse backgrounds and perspectives and are committed to equal opportunity employment. We will work with applicants to provide accommodations during the hiring process. For compliance, offers are conditional upon a successful background check and employment verification.
Disclaimer: For compliance reasons, all offers of employment at Relay are conditional upon a successful background check & employment verification through Certn.
#J-18808-Ljbffr
Relay is a digital banking platform that gives self-made business owners the tools and know-how to be great with money—bringing clarity, confidence, and control to every dollar earned, so they can turn hard work into lasting success. We do this by replacing financial guesswork with real visibility, transforming cash flow from a constant source of stress into a clear signal owners can use to run stronger, more resilient businesses.
We’re looking for an incredible
Senior Site Reliability Engineer
to join our SRE team. We aim to make reliability, security, and speed reinforce one another so that the platform becomes the engine of Relay’s growth. Your love of making high-impact decisions daily and desire to help shape the future of Relay is going to be crucial.
What You\'ll Be Doing
Join the team building and owning our production infrastructure and CICD pipelines (AWS, Kubernetes, PostgreSQL databases, Terraform, Terragrunt, Github Actions)
Review infrastructure change requests, and triage & fix high-risk security and privacy issues in infrastructure components
Build monitoring systems to dynamically assess the infrastructure health
Improve our data repositories (DB, data warehouse, datalake) posture: engine upgrades, zero-downtime migrations, privacy taggings
Partner with product teams to balance feature delivery with reliability constraints
Establish and maintain error budgets for core services
Provide guidance and mentoring for the rest of the team and help evolve Relay into a world-class security-oriented organization
Write runbooks and coordinate gamedays
Shape and mature Relay’s service ownership model by working closely with engineering teams to clarify operational responsibilities
Collaborate in leading incident response by driving fast mitigation, clear communication, and structured decision-making
Who You Are
You have experience as a site reliability engineer working with these technologies: AWS, Kubernetes, Datadog, GitHub, and GitHub Actions
You have experience owning observability initiatives (logging pipelines, Software Catalog, monitoring strategies, and incident management tooling)
You have various levels of experience with Terraform, Terragrunt, Node.js, Typescript
You have hands-on experience managing and optimizing databases such as Aurora RDS, PostgreSQL, DynamoDB, and ElastiCache
You have a strong security and operations mindset. We are looking for someone to help us continue building security into every aspect of our work - and is ready to be on-call for production issues
You are a team player. Our team is lean, high-impact, and deeply collaborative - we want someone who is always willing to pitch in and isn’t afraid to ask for help
You are curious. You keep yourself on the bleeding edge of infrastructure best practices
Bonus Points
Show us your home lab
Show us your Github profile!
Fintech/regulatory experience; Experience working in compliant environments such as SOC2 or PCI
Experience driving large reliability initiatives across your company
You’ve joined a company at its early stages and have seen it through scale
You have experience working in a fintech startup
Our Commitment to you
Competitive salary and meaningful equity:
Relay employees are Relay owners, complete with equity and a competitive salary.
Comprehensive health benefits:
enjoy full health benefits from day one. We offer flexible Health or Wellness Spending Accounts and medical, dental, and vision coverage for you and your dependents.
Flexible vacation and time off:
every team member starts with 15 vacation days and 5 flex days to use as needed, plus an extra week of office closure during the end-of-year holidays so you can take time off to recharge and come back better for our customers.
Parental leave with top-up:
we offer 12 weeks off with a 100% salary top-up for all full-time employees, regardless of location, and accessible for all parents: birthing, non-birthing, and adoptive.
Hybrid work environment:
we value meaningful collaboration and connection at our Toronto office twice a week, with lunch, snacks, and beverages on us.
Dog-friendly space:
can dogs really make you happy and healthy? We don’t know for sure, but since we don’t want to chance it, our office is 100% floof-friendly.
Personal and professional growth:
through ongoing feedback, mentorship, and coaching, work with peers and leaders who are invested in your growth and success.
Top-tier equipment:
as a Mac-first company, our Toronto offices have everything you need to produce your best work comfortably, from multiple screens to ergonomic seating.
Social connection:
we believe in celebrating our wins with two annual company-wide get-togethers, quarterly team events, happy hours, and special events and networking opportunities with industry leaders.
The Interview Process
Stage 1:
A 45-minute Google Meet video call with a member of our Talent team
Stage 2:
A 45-minute Google Meet video call with the Hiring Manager
Stage 3:
A 45-minute Google Meet video call with a member of our leadership team
Stage 4:
A take-home case study followed by a 60-minute in-person presentation to members of our SRE team.
Why Relay Might Be the Perfect Fit For You
You push relentlessly for reinvention:
You’re built to constantly ask, “How can this be better?” Change excites you and you drive it.
You crave autonomy:
We trust our team with big challenges and the freedom to solve them. If you’re someone who takes initiative, is comfortable taking risks, and seeks input when needed, you’ll find the freedom here empowering.
You own your work:
You take pride in your work, follow through on commitments, and feel a deep sense of responsibility for outcomes, not just tasks.
You treat comfort as a red flag:
You seek growth. When things feel too comfortable, you lean into change. You’re excited about stepping into the unknown and navigating new terrain to create something better alongside your team.
You care about impact, not noise:
You care deeply about the substance of your work. You measure success by results, not recognition and you let your work speak for itself.
You’re energized by complexity and ambiguity:
You enjoy tackling problems that don’t come with a playbook. You’re comfortable building from scratch, iterating as you go, and collaborating to shape the best path forward.
You seek out feedback:
We value directness, clarity, and respect. We believe honesty fuels great work and career growth. You see feedback as a tool for learning and improvement, and you know that open, honest dialogue is key to achieving the best results — together.
You’re here for more than a job:
At Relay, everything we do is in service of our mission to help small businesses thrive. To drive impact and have purpose here, that mission must matter to you too.
Our Promise
We’re driving real change for small business owners, powered by truly remarkable people. At Relay, you’ll find the confidence to take chances, trust to take initiative, and the support you need to build a career you love. Here, we make sure every team member feels empowered to make big decisions, encourage to ask tough questions, and challenged to take risks that result in work we’re all proud of. We give you the baton–you run the Relay.
What’s Important to Us:
Research shows that women-identifying and other marginalized individuals often apply only if they meet 100% of the qualifications. But no one is a perfect match on paper. If this role excites you, we’d love to hear from you and figure out together if it’s a great fit.
At Relay, we believe that diversity is key to building high-performing teams, and creating an inclusive work environment is our priority. We are an equal opportunity employer and welcome people of diverse backgrounds, perspectives, and skills.
We will work with applicants to provide accommodations at any stage of the hiring process. If you require accommodations during the interview process, please email your Talent Partner, and we will work with you to meet your needs.
Disclaimer: For compliance reasons, all offers of employment at Relay are conditional upon a successful background check & employment verification through Certn.
#J-18808-Ljbffr
Relay is a digital banking platform that gives self-made business owners the tools and know-how to be great with money—bringing clarity, confidence, and control to every dollar earned, so they can turn hard work into lasting success. We do this by replacing financial guesswork with real visibility, transforming cash flow from a constant source of stress into a clear signal owners can use to run stronger, more resilient businesses.
Relay is looking for a
VP of Customer Experience
to scale our customer support function as we move through our next phase of growth. You will be responsible for designing how frictionless support works at Relay. That includes re-imagining the operating model, shaping CX enablement, managing BPO partners, and ensuring customer insights meaningfully influence product, risk, and business decisions. We’re looking for a leader who is comfortable operating in ambiguity, rolling up their sleeves, and building systems, leaders, and leverage as Relay continues to scale.
At Relay, Customer Support is a core part of how we earn trust with our customers. This role will shape not only how we support customers today, but how customer insight drives better decisions across Relay as we grow.
What You’ll Be Doing
Set the Customer Support Strategy
Define the end-to-end CX vision and long-term experience standards
Design the support operating model (onshore, BPO, automation, self-service)
Set multi-year strategy for channels, staffing, and technology
Anticipate future capacity, risk, and complexity before they become problems
Team Leadership and Development
Build a strong, durable leadership bench and acting as a force multiplier for the team
Hire and develop senior CX leaders (Directors, Senior Managers) who can independently own execution
Define what “great” looks like at each leadership level and coach against it
Increase the organization’s capacity to make decisions without escalation
Identify and grow high-potential talent who can take on broader scope over time
Reduce single points of failure by distributing ownership and judgment
Drive Business Outcomes:
You are accountable for
outcomes , not daily metrics.
Contact rate per customer
Bot resolution and self-service adoption
Quality and CSAT trends over time
BPO performance at scale (quality, stability, leverage)
Evidence that CX insights are shaping Product and Risk decisions
Support scaling without linear headcount growth
Cost to serve and cost per contact
Voice of the Customer
Voice of the Customer
Own the Voice of Customer strategy
Ensure customer insights influence Product, Risk, and Policy decisions
Create closed feedback loops from CX to roadmap and execution
Represent customer pain points clearly at the leadership team level
Cross-Functional Leadership
Partner closely with Product, Engineering, Risk, Compliance, Finance, and Sales
Navigate trade-offs when customer experience, speed, and risk collide
Influence without authority in a fast-moving organization
Ensure Support is a strategic partner, not just a service function
Provide structured feedback to Product on onboarding friction, activation blockers, and feature adoption gaps.
Who You Are
10+ years of experience in Customer Support or Operations leadership
Proven experience scaling support in a high-growth environment
Deep experience managing and optimizing BPO partnerships
Strong understanding of CX enablement, tooling, and analytics
Ability to balance quality, speed, cost, and risk
Executive presence and comfort operating with ambiguity
Track record of building strong leaders and teams
Bonus Points
Experience in SMB fintech, banking, accounting software, or vertical SaaS.
Experience partnering closely with Product teams to evolve product experience to reduce customer friction.
Fluency in AI agents and enabling their success within their support journey
What Success Looks Like
Support scales without chaos or constant firefighting
BPO partners deliver predictable quality and staffing
Customer insights visibly influence product and policy decisions
Clear ownership and accountability across CX and enablement
Stakeholders trust CX as a thought partner, not just an executor
The function evolves from reactive to proactive as Relay grows
The Interview Process
We follow a structured hiring process that evaluates strategic thinking, people leadership, operational rigor, and data fluency. Intertwined in these sessions are opportunities to meet the team.
Stage 1:
Intro to Relay with CEO
Stage 2:
“Portfolio Review”: Deep dive into proudest body of work.
Stage 3:
White Boarding & Brainstorming session
Stage 4:
Leadership Deep Dive
Stage 5:
Case Study + Values Deep Dive
Our Compensation Approach
We believe Relayers should feel rewarded for the impact they have on our mission and growth. Compensation follows impact. As impact increases, compensation grows, and we do not limit compensation changes to a once-a-year review cycle.
We encourage you to have a conversation with your recruiter and ask questions about compensation throughout the hiring process. For more information on our compensation philosophy and perks and benefits, visit our
Candidate Hub
.
Why Relay Might Be the Perfect Fit For You
You push relentlessly for reinvention:
You’re built to constantly ask, “How can this be better?” Change excites you and you drive it.
You crave autonomy:
We trust our team with big challenges and the freedom to solve them. If you’re someone who takes initiative, is comfortable taking risks, and seeks input when needed, you’ll find the freedom here empowering.
You own your work:
You take pride in your work, follow through on commitments, and feel a deep sense of responsibility for outcomes, not just tasks.
You treat comfort as a red flag:
You seek growth. When things feel too comfortable, you lean into change. You’re excited about stepping into the unknown and navigating new terrain to create something better alongside your team.
You care about impact, not noise:
You care deeply about the substance of your work. You measure success by results, not recognition and you let your work speak for itself.
You’re energized by complexity and ambiguity:
You enjoy tackling problems that don’t come with a playbook. You’re comfortable building from scratch, iterating as you go, and collaborating to shape the best path forward.
You seek out feedback:
We value directness, clarity, and respect. We believe honesty fuels great work and career growth. You see feedback as a tool for learning and improvement, and you know that open, honest dialogue is key to achieving the best results — together.
You’re here for more than a job:
At Relay, everything we do is in service of our mission to help small businesses thrive. To drive impact and have purpose here, that mission must matter to you too.
What’s Important to Us:
Research shows that women-identifying and other marginalized individuals often apply only if they meet 100% of the qualifications. But no one is a perfect match on paper. If this role excites you, we’d love to hear from you and figure out together if it’s a great fit.
At Relay, we believe that diversity is key to building high-performing teams, and creating an inclusive work environment is our priority. We are an equal opportunity employer and welcome people of diverse backgrounds, perspectives, and skills.
We will work with applicants to provide accommodations at any stage of the hiring process. If you require accommodations during the interview process, please email your Talent Partner, and we will work with you to meet your needs.
Disclaimer: For compliance reasons, all offers of employment at Relay are conditional upon a successful background check & employment verification through Certn.
#J-18808-Ljbffr
Overview
Relay is a digital banking platform that gives self-made business owners the tools and know-how to be great with money—bringing clarity, confidence, and control to every dollar earned, so they can turn hard work into lasting success. We do this by replacing financial guesswork with real visibility, transforming cash flow from a constant source of stress into a clear signal owners can use to run stronger, more resilient businesses. Relay is entering an exciting new chapter of growth. We’re looking for an
Engineering Manager
on our
Revenue team
as we continue scaling. This is an opportunity to come in and build your team from the ground up and work on a greenfield product for Relay. You\'ll make high-impact decisions daily and have direct influence on building a product loved by thousands of users.
About The Team
Relay\'s
Revenue team
is building the fastest and most reliable way for small businesses to get paid. In 2026, we’re unifying Relay\'s AR product into a single revenue system that supports the full range of payment workflows—all with clear insight into what’s outstanding and what actions accelerate cash flow. We focus on simple, intuitive experiences that replace fragmented tools and drive meaningful impact for our customers. You’ll join a team that iterates quickly, ships thoughtfully, and gives you real ownership in shaping how businesses get paid.
What You\'ll Be Doing
Oversee the planning, execution, and delivery of engineering projects, ensuring they meet quality standards, deadlines, and budget constraints
Ensure all processes and rituals are effective and followed, including sprint planning, code reviews, and technical design reviews
Collaborate with senior leadership to define and implement the technical vision and strategy for the company. Ensure alignment with overall business goals and customer needs
Work closely with product management, design, and other stakeholders to align engineering outputs with user needs and business objectives. Facilitate cross-functional teams to solve complex problems and deliver innovative solutions
Support the growth and development of a high-performing engineering team, including hiring, onboarding, and performance management
Foster a collaborative engineering culture that encourages feedback, learning, and growth. Organize knowledge-sharing sessions and support professional development opportunities for team members
Who You Are
5+ years of relevant development experience in a start-up environment; 1+ year of which includes people-management experience
You have a strong technical background with a proven track record of shipping high-quality products. Exposure to our tech stack (Node.js/Typescript/React/AWS) is a plus
You are excited about building and scaling an engineering team while supporting them in doing their best work
You have excellent communication skills and are able to calmly provide clarity in times of uncertainty or change – we are a startup after all!
You\'re a pragmatic decision maker – delivering product in a startup often requires tradeoffs in scope, technical debt, tight timelines, etc. It\'s important that you\'re able to make the right decisions for our customers
You are highly customer focused and never lose sight of who we\'re building for
You value creativity over capital – you\'re able to think creatively to find solutions to tough problems without endless resources
You are an energetic and results-oriented person, committed to adding value to our business and inspire this same ethos with your team
You're highly collaborative and know how to connect the dots between teams and manage cross-functional initiatives
Bonus Points
You’ve joined a company at its early stages and have seen it through scale
You have experience working in a fintech
Our Commitment To You
Competitive salary and meaningful equity: Relay employees are Relay owners, complete with equity and a competitive salary.
Comprehensive health benefits: enjoy full health benefits from day one: no probation period required. We offer flexible Health or Wellness Spending Accounts and medical, dental, and vision coverage for you and your dependents.
Flexible vacation and time off: every team member starts with 15 vacation days and 5 flex days to use as needed, plus an extra week of office closure during the end-of-year holidays so you can take time off to recharge and come back better for our customers.
Parental leave with top-up: we offer 12 weeks off with a 100% salary top-up for all full-time employees, regardless of location, and accessible for all parents: birthing, non-birthing, and adoptive.
Hybrid work environment: we value meaningful collaboration and connection at our Toronto office twice a week, with lunch, snacks, and beverages on us.
Dog-friendly space: can dogs really make you happy and healthy? We don\'t know for sure, but since we don\'t want to chance it, our office is 100% floof-friendly.
Personal and professional growth: through ongoing feedback, mentorship, and coaching, work with peers and leaders who are invested in your growth and success.
Top-tier equipment: as a Mac-first company, our Toronto offices have everything you need to produce your best work comfortably, from multiple screens to ergonomic seating.
Social connection: we believe in celebrating our wins with two annual company-wide get-togethers, quarterly team events, happy hours, and special events and networking opportunities with industry leaders.
The Interview Process
Stage 1: A 45-minute Google Meet video call with a member of the People Team
Stage 2: A 60-minute Google Meet video call with the Hiring Team, our Senior Engineering Managers
Stage 3: A 45-minute in person meeting with a member of our leadership team
Stage 4: A take-home case study followed by a 60-minute Google Meet video call with our team
Why Relay Might Be the Perfect Fit For You
You push relentlessly for reinvention: You’re built to constantly ask, “How can this be better?” Change excites you and you drive it.
You crave autonomy: We trust our team with big challenges and the freedom to solve them. If you’re someone who takes initiative, is comfortable taking risks, and seeks input when needed, you’ll find the freedom here empowering.
You own your work: You take pride in your work, follow through on commitments, and feel a deep sense of responsibility for outcomes, not just tasks.
You treat comfort as a red flag: You seek growth. When things feel too comfortable, you lean into change. You’re excited about stepping into the unknown and navigating new terrain to create something better alongside your team.
You care about impact, not noise: You care deeply about the substance of your work. You measure success by results, not recognition and you let your work speak for itself.
You’re energized by complexity and ambiguity: You enjoy tackling problems that don’t come with a playbook. You’re comfortable building from scratch, iterating as you go, and collaborating to shape the best path forward.
You seek out feedback: We value directness, clarity, and respect. We believe honesty fuels great work and career growth. You see feedback as a tool for learning and improvement, and you know that open, honest dialogue is key to achieving the best results — together.
You’re here for more than a job: At Relay, everything we do is in service of our mission to help small businesses thrive. To drive impact and have purpose here, that mission must matter to you too.
Our Promise
We’re driving real change for small business owners, powered by truly remarkable people. At Relay, you’ll find the confidence to take chances, trust to take initiative, and the support you need to build a career you love. Here, we make sure every team member feels empowered to make big decisions, encourage to ask tough questions, and challenged to take risks that result in work we’re all proud of. We give you the baton–you run the Relay.
What’s Important To Us
Research shows that women-identifying and other marginalized individuals often apply only if they meet 100% of the qualifications. But no one is a perfect match on paper. If this role excites you, we’d love to hear from you and figure out together if it’s a great fit.
At Relay, we believe that diversity is key to building high-performing teams, and creating an inclusive work environment is our priority. We are an equal opportunity employer and welcome people of diverse backgrounds, perspectives, and skills.
We will work with applicants to provide accommodations at any stage of the hiring process. If you require accommodations during the interview process, please email your Talent Partner, and we will work with you to meet your needs.
Disclaimer: For compliance reasons, all offers of employment at Relay are conditional upon a successful background check & employment verification through Certn.
#J-18808-Ljbffr
A fintech company in Toronto seeks a Senior Manager, Brand Marketing to drive content marketing and social strategy. The role involves building a team to enhance brand awareness and engagement while collaborating cross-functionally. The ideal candidate has over 7 years of experience, with at least 2 years in a management position, ideally within SaaS or fintech environments. Competitive salary, equity, and comprehensive health benefits included, as well as a hybrid work model. #J-18808-Ljbffr
A digital banking platform is seeking a Senior Site Reliability Engineer to build and manage their production infrastructure and CICD pipelines. The candidate will work with technologies including AWS and Kubernetes, focusing on reliability and security. Responsibilities include establishing error budgets, mentoring team members, and enhancing data repositories. A passion for security and a collaborative spirit are essential for this role. The company offers competitive salary and comprehensive health benefits in a hybrid work environment in Vancouver. #J-18808-Ljbffr
A digital banking platform is seeking a Software Engineer to join their team in Toronto. The role involves owning features throughout the development lifecycle, managing production systems, and collaborating with cross-functional teams. The ideal candidate will have at least 2 years of full-stack software engineering experience and a strong desire to learn. This is an exciting opportunity to shape products that empower small businesses. The company offers a competitive salary range of CAD 118,800 to 145,200. #J-18808-Ljbffr
Relay is a digital banking platform that gives self‑made business owners the tools and know‑how to be great with money—bringing clarity, confidence, and control to every dollar earned, so they can turn hard work into lasting success. We do this by replacing financial guesswork with real visibility, transforming cash flow from a constant source of stress into a clear signal owners can use to run stronger, more resilient businesses.
Our Engineering team is at the heart of building banking products that help millions of small businesses succeed. We’re on a journey to reinvent banking, and we’re looking for a curious, impact‑driven
Software Engineer
to join our growing team – someone who thrives on taking smart risks, experimenting boldly, and learning from every challenge.
You’ll tackle complex problems head‑on, ship high‑quality, robust code, and shape systems that power our products. This is a unique opportunity to work across our full product suite, influence technical decisions, and deliver end‑to‑end features that customers love. If you’re excited about building best‑in‑class fintech products in a fast‑growing, collaborative environment, this is the role for you.
What You’ll Be Doing
End‑to‑End Development:
Own features across the full development lifecycle – from design and development to testing, deployment, and monitoring – ensuring reliability and performance at scale
System & Infrastructure Ownership:
Manage production systems, optimize infrastructure, and contribute to the availability, scalability, and resilience of our platform
Cross‑Functional Collaboration:
Partner with Product, Design, and cross‑functional teams to build solutions that meet customer and business needs
Innovation and Continuous Improvement:
Proactively identify areas for technical, process, and product improvement, helping the team raise the bar and influencing technical direction and long‑term strategy
Who You Are
You have 2+ years of full‑stack software engineering experience
You’re a lifelong learner, curious about new frameworks, best practices, and emerging technologies
You thrive in fast‑paced, dynamic environments and are comfortable navigating ambiguity and change
You’re a collaborative team player, eager to pitch in, ask questions, and provide and receive feedback
You take ownership end‑to‑end, solving problems creatively and proactively, while keeping the customer and business impact front‑of‑mind
It’s a bonus (but not required) if you
Have worked in startups or high‑growth tech companies
Have experience with JavaScript – we primarily use TypeScript, React, and Node.js
Have working knowledge of AWS services (ECS, S3, RDS, Dynamo, Lambda) and continuous deployment pipelines
Our Tech Stack
Front‑end : React, Typescript, React Native
Back‑end : Node.js, Typescript, Terraform, AWS (DynamoDB, RDS Postgres, Lambda, S3, SQS, SNS, SES, ElasticSearch, ECS)
Tools : Cursor, GitHub, GitHub Actions, Docker, Datadog, Jira, Metabase
The Interview Process
Stage 1:
A 30‑minute Google Meet video call with a member of the Talent team
Stage 2:
A 60‑minute Google Meet video call with two Engineering Managers
Stage 3:
A 45‑minute in‑person interview with a member of the Leadership team
Stage 4:
A 60‑minute live coding exercise with two members of the Engineering Team
Our Compensation Approach
We believe Relayers should feel rewarded for the impact they have on our mission and growth. Compensation follows impact. As impact increases, compensation grows, and we do not limit compensation changes to a once‑a‑year review cycle.
The annual salary range for this role is
$118,800
CAD to
$145,200
CAD.
For candidates who demonstrate full readiness for the defined scope of the role, the typical starting salary is
$132,000
CAD. Offers below this point reflect candidates we believe can grow into the full scope of the role with support and development. Offers above this point reflect impact that meaningfully exceeds the role’s defined expectations or an expanded scope from day one.
We encourage you to have a conversation with your recruiter and ask questions about compensation throughout the hiring process. For more information on our compensation philosophy and perks and benefits, visit the Candidate Hub.
Why Relay Might Be the Perfect Fit For You
You push relentlessly for reinvention:
You’re built to constantly ask, “How can this be better?” Change excites you and you drive it.
You crave autonomy:
We trust our team with big challenges and the freedom to solve them. If you’re someone who takes initiative, is comfortable taking risks, and seeks input when needed, you’ll find the freedom here empowering.
You own your work:
You take pride in your work, follow through on commitments, and feel a deep sense of responsibility for outcomes, not just tasks.
You treat comfort as a red flag:
You seek growth. When things feel too comfortable, you lean into change. You’re excited about stepping into the unknown and navigating new terrain to create something better alongside your team.
You care about impact, not noise:
You care deeply about the substance of your work. You measure success by results, not recognition and you let your work speak for itself.
You’re energized by complexity and ambiguity:
You enjoy tackling problems that don’t come with a playbook. You’re comfortable building from scratch, iterating as you go, and collaborating to shape the best path forward.
You seek out feedback:
We value directness, clarity, and respect. We believe honesty fuels great work and career growth. You see feedback as a tool for learning and improvement, and you know that open, honest dialogue is key to achieving the best results — together.
You’re here for more than a job:
At Relay, everything we do is in service of our mission to help small businesses thrive. To drive impact and have purpose here, that mission must matter to you too.
What’s Important to Us
Research shows that women‑identifying and other marginalized individuals often apply only if they meet 100% of the qualifications. But no one is a perfect match on paper. If this role excites you, we’d love to hear from you and figure out together if it’s a great fit.
At Relay, we believe that diversity is key to building high‑performing teams, and creating an inclusive work environment is our priority. We are an equal opportunity employer and welcome people of diverse backgrounds, perspectives, and skills.
We will work with applicants to provide accommodations at any stage of the hiring process. If you require accommodations during the interview process, please email your Talent Partner, and we will work with you to meet your needs.
Disclaimer: For compliance reasons, all offers of employment at Relay are conditional upon a successful background check & employment verification through Certn.
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A digital banking platform is seeking a VP of Customer Experience to lead the customer support function during growth. This leader will define the CX vision, design operational models, and enhance customer insights. Responsibilities include developing teams and driving business outcomes based on customer feedback. Successful candidates will bring over 10 years of relevant experience, especially in managing high-growth support environments. Join us to shape a customer-focused culture and ensure impactful decisions across the organization. #J-18808-Ljbffr
Lead impactful brand marketing initiatives as a Senior Manager in a hybrid setting. Enhance content and social engagement, driving results with your innovative storytelling abilities.
This role emphasizes the ownership of content marketing strategies, where your leadership will inspire a team dedicated to elevating the brand's presence. You will build a narrative that resonates with small businesses while collaborating with product and design teams to enrich the customer experience. Your analytical skills will help shape strategic decisions that enhance audience connection and trust.
Key Responsibilities:
• Manage and innovate the content and social marketing approach
• Develop significant content initiatives and campaigns
• Lead and inspire a dynamic marketing team
• Assess and improve brand metrics regularly
• Identify trends for innovative storytelling
Requirements:
• 7+ years of experience in brand/content marketing
• At least 2 years in a leadership role
• Proven record in fast-paced SaaS or fintech
• Excellent project management and organizational skills
• Understanding of agency and freelance collaborations
Harness your creativity and strategic insight to cultivate brand excellence while driving meaningful growth and engagement for small businesses.
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