Overview Analyst, Marketing Strategy & Innovation (1 year contract) Find Your Limitless with Reliance. By joining Reliance as an Analyst, Marketing Strategy & Innovation (1 year contract), you’ll become an important team member and will be provided with the tools you need to succeed. This is a 1 year contract, with the potential to transition into a full-time role based on performance and organizational needs. What will you do? Market Research and Insights Generation: Supports research and analysis on market trends, competitor activities, and customer behavior to identify growth opportunities within the home comfort industry. Product Innovation Process & Projects: Assist in managing the product innovation pipeline by supporting ideation, market validation, and cross-functional coordination. Track the stage gate process, schedule monthly meetings and document actions and project status. Ad-hoc Data Analysis: Data mining and report building in Power BI, Excel, Salesforce and Sequel. Execute B2B Activations: Design and execute B2B Marketing Calendar including sponsorships and events. What do you bring? Postsecondary education in Business, Marketing, or a related field and equivalent work experience. Minimum of 2 years of experience in a marketing or strategy role, ideally in a consumer-oriented industry. Strong numerical and analytical skills with the ability to interpret data effectively. Effective verbal and written communication skills to present insights and recommendations. Strong organizational skills, ability to manage multiple tasks and maintain accuracy in reporting and presentations. Proficiency in Excel, PowerPoint, Word and Power BI. Salesforce a plus. Ability to investigate trends and propose creative solutions. Strong interpersonal skills with the interest to work cross-functionally with diverse teams. What do we offer? The tools you need to succeed – including the tools for the job as well as training and development programs A successful and knowledgeable team to be part of and learn from Competitive base pay plus the ability to earn more tied to your success – the only limit is your potential A great benefits plan for you / your family Career paths so you can advance in the company Awarded Canada’s Most Admired Corporate Cultures with a proudly diverse and inclusive team Why Reliance? As a leader in home services and energy efficient solutions for over 60 years, Reliance Home Comfort is committed to being the Destination of Choice by delivering exceptional experiences for customers seeking comfort and team members seeking a rewarding, inclusive workplace. With over 2 million customer relationships, Reliance is a trusted source and has become one of Canada’s largest providers of water heaters, furnaces, heat pumps, air conditioners, water purification, plumbing, protection plans, smart home, electrical, and EV chargers. Headquartered in Toronto, Reliance employs a workforce of over 2,700 Team Members across 28 branches in Canada and two locations in the United States. Reliance has been certified as a Great Place to Work in 2024 and has been recognized as one of Canada’s Most Admired Corporate Cultures by Waterstone Human Capital, for eight consecutive years since 2016. Reliance remains focused on sustainability, workplace safety, diversity, inclusivity, and prudent governance. Reliance Home Comfort is an equal opportunity employer. We welcome and encourage applications from candidates of all backgrounds including minorities and those with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. For more information, please visit Employment details Seniority level: Entry level Employment type: Contract Job function: Marketing and Sales Industries: Consumer Services End of description. #J-18808-Ljbffr
A leading home services provider in Toronto is seeking a Paralegal to manage consumer complaints and represent the company in court. You will draft legal documents, conduct research, and liaise with internal departments. The ideal candidate has a paralegal certification, min. 2 years of experience, and trial experience in a corporate setting. Competitive compensation and full-time employment offered.
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A leading home comfort company in Winnipeg seeks an HVAC Service Technician. You will service HVAC equipment and ensure customer satisfaction while having access to competitive wages and growth opportunities. Ideal candidates have experience with water heaters and HVAC systems, a Domestic Gas Fitter B license, and strong interpersonal skills. Join us to become part of a diverse and inclusive team.
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Join to apply for the HVAC Technician role at Reliance Home Comfort 1 week ago – Be among the first 25 applicants. What you will do Learn and grow as an important part of a team that cares about Reliance and its customers. Responsible to professionally service HVAC equipment and accessory items in accordance with manufacturer specifications and local codes. Ensure the safe operation of all new installations and correctly instruct customers on proper care and maintenance. Be willing to learn and grow as part of a progressive customer service‑oriented team. Create a positive relationship with customers; offer other company products and services, communicate effectively, problem‑solve, and ensure customer satisfaction. What we offer The tools you need to succeed – including job tools, fully stocked trucks, ongoing skills training and professional development programs. Competitive wages with opportunities to earn additional commissions and bonuses. Fully paid tuition and apprentice leave top‑up for eligible Team Members. Consistent work with a predictable and stable schedule. A proud, diverse and inclusive team that is award‑winning and one of Canada’s Most Admired Corporate Cultures. Perks for high‑performing Team Members, including the chance to win and be part of an annual President’s Club trip to a tropical destination. Qualifications A growth mindset: dependable, ambitious and willing to grow with Reliance. Completed a minimum of Grade 12 or equivalent. Must have a Gas Technician II license. Received a Certificate of Qualification (C of Q) as an Air Conditioning Mechanic (Ontario – 313d). Must have a valid Ozone Depletion Prevention (ODP) card. Must have at least a Class G Driver’s License. Willing and able to work rotating shifts and standby duties as required. Clear and effective written and verbal communication skills. Strong interpersonal and problem‑solving skills. Outstanding customer service skills. Punctual and dependable. Why Reliance? As a leader in home services and energy‑efficient solutions for over 60 years, Reliance Home Comfort is committed to being the destination of choice by delivering exceptional experiences for customers seeking comfort and for Team Members seeking a rewarding, inclusive workplace. With over 2 million customer relationships, Reliance is a trusted source and one of Canada’s largest providers of water heaters, furnaces, heat pumps, air conditioners, water purification, plumbing, protection plans, smart home, electrical, and EV chargers. Headquartered in Toronto, Reliance employs a workforce of over 2,700 Team Members across 28 branches in Canada and two locations in the United States. Reliance has been certified as a Great Place to Work in 2024 and has been recognized as one of Canada's Most Admired Corporate Cultures for eight consecutive years since 2016. Reliance remains focused on sustainability, workplace safety, diversity, inclusivity, and prudent governance. Reliance Home Comfort is an equal opportunity employer. We welcome and encourage applications from candidates of all backgrounds including minorities and those with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. Referrals increase your chances of interviewing at Reliance Home Comfort by 2x. Seniority Level Entry level Employment Type Full‑time Job Function Management and Manufacturing Industries Consumer Services #J-18808-Ljbffr
A leader in home services is seeking a Team Manager for Call Centre Workforce Management in Toronto. You will analyze trends, oversee forecasting, and manage workforce efficiency in a dynamic environment. Ideal candidates should have 3-5 years of experience in workforce management, leadership skills, and proficiency with WFM tools. This full-time role offers competitive pay and opportunities for growth within a supportive team atmosphere.
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Team Manager, Call Centre Workforce Management Join to apply for the Team Manager, Call Centre Workforce Management role at Reliance Home Comfort 1 day ago – Be among the first 25 applicants Find Your Limitless with Reliance By joining Reliance as a Manager, Call Centre Workforce Management you’ll become an important Team Member and will be provided with the tools you need to succeed. We have ambitious growth plans and are looking for Team Members who want to grow with us. At Reliance, we pride ourselves on the fact that we provide limitless opportunities for growth and we encourage it by rewarding our Team Members for their success in many ways. If you’re ready to find your limitless – join us! What do we offer? The tools you need to succeed – including the tools for the job as well as training and development programs A successful and knowledgeable team to be part of and learn from Competitive base pay plus the ability to earn more tied to your success – the only limit is your potential A great benefits plan for you / your family Career paths so you can advance in the company Awarded Canada’s Most Admired Corporate Cultures with a proudly diverse and inclusive team What will you do? Analyze historical trends (daily/weekly/monthly) to guide forecast accuracy Incorporate impacts from weather, marketing campaigns, and department changes Review and validate intraday forecasts and staffing action plans prior to execution Align with Workforce Planning (WFP) and Operations teams to anticipate volume fluctuations Deliver and manage DWMQY (Daily, Weekly, Monthly, Quarterly, Yearly) performance reports Respond to stakeholder requests for ad hoc analytics and historical transaction data Support call flow, acquisition, and real-time analytics initiatives Provide timely insights to drive operational and strategic decision-making Lead and implement process improvements and workforce efficiency projects Participate in budget planning, staffing models, and capacity planning (Cap Plan) meetings Set and monitor goals for the Workforce Planning (WFP) team Provide coaching, development, and regular 1:1s with team members Collaborate with departments across the organization to align on contact centre metrics Act as a first responder to customer-impacting issues Identify root causes and implement scalable, dynamic solutions with contingencies Communicate clearly and rapidly during incidents, acting as a bridge between teams and leadership Break down large problems into actionable tasks and assemble the right partners for quick execution What do you bring? 3–5+ years of experience in workforce management, preferably in a call centre or contact center environment Proven experience with forecasting, scheduling, and real-time analysis Strong proficiency in WFM tools (e.g., NICE, Verint), Excel, and BI dashboards Ability to lead through ambiguity, prioritize multiple projects, and meet deadlines Strong interpersonal and communication skills with a collaborative, team-first mindset Experience in budget planning, performance reporting, and stakeholder engagement Leadership experience with coaching, mentoring, and team development Why Reliance? As a leader in home services and energy efficient solutions for over 60 years, Reliance Home Comfort® (Reliance) is committed to being the Destination of Choice by delivering exceptional experiences for customers seeking comfort and team members seeking a rewarding, inclusive workplace. With over 2 million customer relationships, Reliance is a trusted source and has become one of Canada’s largest providers of water heaters, furnaces, heat pumps, air conditioners, water purification, plumbing, protection plans, smart home, electrical, and EV chargers. Headquartered in Toronto, Reliance employs a workforce of over 2,700 Team Members across 28 branches in Canada and two locations in the United States. Reliance has been certified as a Great Place to Work in 2024 and has been recognized as one of Canada’s Most Admired Corporate Cultures by Waterstone Human Capital, for eight consecutive years since 2016. Reliance remains focused on sustainability, workplace safety, diversity, inclusivity, and prudent governance. Reliance Home Comfort is an equal opportunity employer. We welcome and encourage applications from candidates of all backgrounds including minorities and those with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. For more information, please visit Other Details Seniority level: Mid-Senior level Employment type: Full-time Job function: Project Management and Information Technology Industry: Consumer Services #J-18808-Ljbffr
Find Your Limitless with Reliance By joining Reliance as an Operations Manager you’ll become an important team member and will be provided with the tools you need to succeed. We have ambitious growth plans and are looking for Team Members who want to grow with us. At Reliance, we pride ourselves on the fact that we provide limitless opportunities for growth and we encourage it by rewarding our Team Members for their success in many ways. If you’re ready to find your limitless – join us What will you do? Learn and grow as an important part of a team that cares about Reliance and its customers. Responsible for monitoring, measuring and implementing best practice initiatives to ensure that productivity improvements are realized across all metrics Maximize your team’s efficiency through enhanced analytics and direct interaction Champion for Customer Experience ensuring that all team members understand the importance and processes for drive customer experience improvement Responsible for promoting a strong safety culture and understanding of the importance of Health & Safety in the region, ensuring adherence to H&S practices and policies Build a strong operations team by continual improvement in hiring, on-boarding, training and development of talent Responsible for providing leadership and management to team members in order to perform effectively and efficiently Lead and support the development of a mentality that drives Growth through Service and improves on technical lead and conversion rates Develop and maintain relationships within key areas and stakeholders in the business Develop any potential business development and/or customer service opportunities to maximize market growth in surrounding area Other tasks and responsibilities as required to maintain efficient department operations What do we offer? The tools you need to succeed – including the tools for the job as well as training and development programs A successful and knowledgeable team to be part of and learn from Competitive base pay plus the ability to earn more tied to your success – the only limit is your potential A great benefits plan for you / your family Career paths so you can advance in the company A variety of perks for high-performing Team Members including the chance to win and be part of our annual President’s Club trip to a tropical destination And award‑winning and one of Canada’s Most Admired Corporate Cultures with a proudly diverse and inclusive team What do you bring? A growth mindset: above all else, we’re looking for people who are dependable, ambitious and want to grow with Reliance Possess a college/university degree, or equivalent work experience Plumbing license would be an asset Achieved 1-2 years of successful leadership experience against formalized corporate objectives Demonstrated ability to extract the full potential technical professionals through development and leadership Ability to retain and attract top talent Strong competitive awareness with the ability to coach accordingly Introduce new initiatives to maintain further growth Create alignment between corporate goals and individual objectives Heightened sense of self-awareness and emotional intelligence Demonstrate a strong verbal and written communication skillset Why Reliance? As a leader in home services and energy efficient solutions for over 60 years, Reliance Home Comfort® (Reliance) is committed to being the Destination of Choice by delivering exceptional experiences for customers seeking comfort and Team Members seeking a rewarding, inclusive workplace. With over 2 million customer relationships, Reliance is a trusted source and has become one of Canada’s largest providers of water heaters, furnaces, heat pumps, air conditioners, water purification, plumbing, protection plans, smart home, electrical, and EV chargers. Headquartered in Toronto, Reliance employs a workforce of over 2,700 Team Members across 28 branches in Canada and two locations in the United States. Reliance has been certified as a Great Place to Work in 2024 and has been recognized as one of Canada’s Most Admired Corporate Cultures by Waterstone Human Capital, for four consecutive years since 2019. Reliance remains focused on sustainability, workplace safety, wellness, diversity, inclusivity, and prudent governance. Reliance Home Comfort is an equal opportunity employer. We welcome and encourage applications from candidates of all backgrounds including minorities and those with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. #J-18808-Ljbffr
Posted Monday, June 16, 2025 at 4:00 a.m. Find Your Limitless with Reliance
By joining Reliance as a Master Electrician , you’ll become an important team member and will be provided with the tools you need to succeed. We have ambitious growth plans and are looking for Team Members who want to grow with us. At Reliance, we pride ourselves on the fact that we provide limitless opportunities for growth and we encourage it by rewarding our Team Members for their success in many ways. If you’re ready to find your limitless – join us!
What will you do? Learn and grow as an important part of a team that cares about Reliance and its customers. Represent Reliance in a professional, courteous and customer service-oriented manner on each and every call. Diagnose and repair electrical problems in domestic electrical systems, including but is not limited to fault-finding, panel changes, generator installation, knob and tube removal, home rewiring etc. Accurately estimate repair costs, fixed right the first time and continual value-added communication with the homeowner. Set priorities and work assignments to meet established deadlines. Perform diagnostics, repair, maintain, service and install equipment in accordance with manufacturer specifications. Adhere to all safety rules and procedures and relevant regulatory requirements. Perform general and specific equipment inspections. Educate customers on electrical work in homes. Maintain up-to-date knowledge of all modern equipment and regulations. Explain the value of Reliance products, services and programs on every call. What do we offer? The tools you need to succeed – including the tools for the job and fully stocked trucks as well as ongoing skills training and professional development programs. Competitive wages with opportunity to earn additional commissions and bonuses. Fully paid tuition and apprentice leave top-up for eligible Team Members. Consistent work with a predictable and stable work schedule. An award-winning and one of Canada’s Most Admired Corporate Cultures with a proudly diverse and inclusive team. A variety of perks for high-performing Team Members including the chance to win and be part of our annual President’s Club trip to a tropical destination. What do you bring? A growth mindset: above all else, we’re looking for people who are dependable, ambitious and want to grow with Reliance. Must be a certified Master Electrician with minimum 2 years experience in servicing residential. Must have a class 5 driver’s license with clean drivers abstract. Must be physically capable of performing all work required of this position. Excellent verbal and communication skills. Strong interpersonal and problem solving skills. Experience in Refrigeration, HVAC, Plumbing, and Mechanics an asset. Why Reliance? As a leader in home services and energy efficient solutions for over 60 years, Reliance Home Comfort (Reliance) is committed to being the Destination of Choice by delivering exceptional experiences for customers seeking comfort and team members seeking a rewarding, inclusive workplace. With over 2 million customer relationships, Reliance is a trusted source and has become one of Canada’s largest providers of water heaters, furnaces, heat pumps, air conditioners, water purification, plumbing, protection plans, smart home, electrical, and EV chargers. Headquartered in Toronto, Reliance employs a workforce of over 2,700 Team Members across 28 branches in Canada and two locations in the United States. Reliance has been certified as a Great Place to Work in 2024 and has been recognized as one of Canada's Most Admired Corporate Cultures by Waterstone Human Capital, for eight consecutive years since 2016. Reliance remains focused on sustainability, workplace safety, diversity, inclusivity, and prudent governance. Reliance Home Comfort is an equal opportunity employer. We welcome and encourage applications from candidates of all backgrounds including minorities and those with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. For more information, please visit #J-18808-Ljbffr
Posted Friday, November 7, 2025 at 5:00 a.m. Find Your Limitless with Reliance By joining Reliance as a HVAC Service Technician , you’ll become an important team member and will be provided with the tools you need to succeed. We have ambitious growth plans and are looking for Team Members who want to grow with us. At Reliance, we pride ourselves on the fact that we provide limitless opportunities for growth, and we encourage it by rewarding our Team Members for their success in many ways. If you’re ready to find your limitless – join us! What will you do? Learn and grow as an important part of a team that cares about Reliance and its customers. Responsible to professionally service HVAC equipment, accessory items, in accordance with manufacturer specifications and local codes. To ensure the safe operation of all new installations and correctly instruct customers on proper care, maintenance. You will be responsible for being willing to learn and grow as part of a progressive customer service-oriented team. You will be responsible for creating a positive relationship with customers; offering for sale other company products, services and demonstrating your ability to communicate, problem solve, to ensure customer satisfaction. What do we offer? The tools you need to succeed – including the tools for the job and fully stocked trucks as well as ongoing skills training and professional development programs Competitive wages with opportunity to earn additional commissions and bonuses Fully paid tuition and apprentice leave top‑up for eligible Team Members Consistent work with a predictable and stable work schedule An award‑winning and one of Canada’s Most Admired Corporate Cultures with a proudly diverse and inclusive team A variety of perks for high‑performing Team Members including the chance to win and be part of our annual President’s Club trip What do you bring? A growth mindset: above all else, we’re looking for people who are dependable, ambitious and want to grow with Reliance Completed a minimum of Grade 12 or equivalent. Must have a Domestic Gas Fitter B license. 3 – 5 years of field experience in service of Water Heaters & HVAC equipment, would be an asset Must have at least a Class 5 Driver’s License. Be willing and able to work rotating shifts and standby duties as required. Must have the physical capability to perform all work required of this position, i.e. occasional lifting of 15 kg up to shoulder height, frequent bending, occasional squatting/kneeling, working inside and outside in all types of weather within environments that can be dusty and/or slippery. Must be able to communicate clearly and effectively, both in written and verbal communications. Must have strong interpersonal and problem‑solving skills. Must have outstanding customer service skills. Must be able to demonstrate ability to understand/learn new technologies (i.e. Electronics/ electricity). Very punctual and dependable. Must be willing to wear Company provided uniform. Maintain company vehicle to neat clean and safe standard. Why Reliance? As a leader in home services and energy efficient solutions for over 60 years, Reliance Home Comfort® (Reliance) is committed to being the Destination of Choice by delivering exceptional experiences for customers seeking comfort and Team Members seeking a rewarding, inclusive workplace. With over 2 million customer relationships, Reliance is a trusted source and has become one of Canada’s largest providers of water heaters, furnaces, heat pumps, air conditioners, water purification, plumbing, protection plans, smart home, electrical, and EV chargers. Headquartered in Toronto, Reliance employs a workforce of over 2,700 Team Members across 28 branches in Canada and two locations in the United States. Reliance has been certified as a Great Place to Work in 2024 and has been recognized as one of Canada’s Most Admired Corporate Cultures by Waterstone Human Capital, for eight consecutive years since 2016. Reliance remains focused on sustainability, workplace safety, wellness, diversity, inclusivity, and prudent governance. Reliance Home Comfort is an equal opportunity employer. We welcome and encourage applications from candidates of all backgrounds including minorities and those with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. #J-18808-Ljbffr
Find Your Limitless with Reliance By joining Reliance as a Paralegal, you’ll become an important Team Member and will be provided with the tools you need to succeed. We have ambitious growth plans and are looking for Team Members who want to grow with us. At Reliance, we pride ourselves on the fact that we provide limitless opportunities for growth and we encourage it by rewarding our Team Members for their success in many ways. If you’re ready to find your limitless – join us! What do we offer? The tools you need to succeed – including the tools for the job as well as training and development programs A successful and knowledgeable team to be part of and learn from Competitive base pay plus the ability to earn more tied to your success – the only limit is your potential A great benefits plan for you / your family Career paths so you can advance in the company Awarded Canada’s Most Admired Corporate Cultures with a proudly diverse and inclusive team What will you do? Manage and respond to consumer and subrogated complaints and small claims involving product liability or service-related disputes. Represent the company in Small Claims Court and Consumer Protection Ontario or other administrative bodies, where applicable. Draft legal documents including settlement agreements, demand letters, affidavits, and court forms. Conduct legal research as required on issued including consumer protection legislation and warranty obligations. Assist in internal investigations related to customer disputes and incidents. Maintain accurate and organized legal files and case tracking systems. Liaise with internal departments to gather facts and support legal strategies. Monitor and report on changes in Ontario’s Consumer Protection Act, Sale of Goods Act, and related legislation. Provide advice and guidance to legal clerks on claim management and resolutions. What do you bring? Licensed and in good standing with the Law Society of Ontario (LSO). Minimum 2 years of experience as a paralegal, preferably in a corporate or consumer-focused legal environment. Trial experience is required. Strong understanding of Ontario’s consumer protection laws, and small claims procedures. Excellent communication, negotiation, and drafting skills. Proficiency in legal research tools and Microsoft Office Suite. Experience handling product-related claims, warranty disputes, or consumer complaints. Familiarity with regulatory bodies such as Consumer Protection Ontario. Knowledge of risk management and compliance frameworks in a corporate setting. Why Reliance? As a leader in home services and energy efficient solutions for over 60 years, Reliance Home Comfort® (Reliance) is committed to being the Destination of Choice by delivering exceptional experiences for customers seeking comfort and team members seeking a rewarding, inclusive workplace. With over 2 million customer relationships, Reliance is a trusted source and has become one of Canada’s largest providers of water heaters, furnaces, heat pumps, air conditioners, water purification, plumbing, protection plans, smart home, electrical, and EV chargers. Headquartered in Toronto, Reliance employs a workforce of over 2,700 Team Members across 28 branches in Canada and two locations in the United States. Reliance has been certified as a Great Place to Work in 2024 and has been recognized as one of Canada's Most Admired Corporate Cultures by Waterstone Human Capital, for eight consecutive years since 2016. Reliance remains focused on sustainability, workplace safety, diversity, inclusivity, and prudent governance. Reliance Home Comfort is an equal opportunity employer. We welcome and encourage applications from candidates of all backgrounds including minorities and those with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. Location: Toronto, Ontario, Canada Salary: CA$55,000.00 – CA$90,000.00 Seniority level: Entry level Employment type: Full-time Job function: Legal Industries: Consumer Services For more information, please visit #J-18808-Ljbffr
