Lead the development of Agentic AI capabilities as a Senior Manager. Oversee customer experience transformations and implement strategies that enhance user journeys and operational effectiveness.
In this pivotal role, you'll manage the entire Agentic AI roadmap while collaborating cross-functionally with various teams. Your responsibilities will include ensuring alignment between support and technical departments, establishing KPIs, and driving change management strategies. This position is critical for influencing customer engagement through the effective use of Agentic AI technologies and continuous improvement initiatives.
Key Responsibilities:
• Lead end-to-end Agentic AI roadmap execution
• Maintain alignment between Care and Technical Support
• Partner with various departments for solution embedding
• Design strategies to enhance customer journeys
• Communicate progress and risks to senior leadership
Requirements:
• Degree in Business Technology or relevant field
• 2–3 years in strategy or product management roles
• Experience in contact center or tech-enabled environments
• Strong stakeholder management capabilities
• Proven success in leading cross-functional teams
Drive digital transformation through Agentic AI and elevate customer experience across all functions.
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Sr Manager, Agentic AI CEX
At Rogers, we put our customers first in everything we do. We’re growing our Customer Experience teams and are looking for team members who are committed to supporting customers through their journey. This is a newly created Senior Manager role that leads the development and delivery of Agentic AI capabilities across Customer Experience (CEX).
Responsibilities
Own and lead the end‑to‑end Agentic AI roadmap, from ideation through implementation and continuous improvement.
Act as the central point of contact between Care and Technical Support to ensure alignment and seamless integration.
Partner cross‑functionally with Product, Technology, Operations, Customer Experience, HR, and Centres of Excellence to embed Agentic AI solutions.
Design and implement Agentic AI strategies that enhance end‑to‑end customer and employee journeys.
Lead stakeholder engagement with senior leadership to communicate progress, risks, and roadmap outcomes.
Establish KPIs and performance metrics, track results, and drive ongoing optimization of Agentic AI programs.
Lead Agentic AI implementation across all CEX frontline teams in close collaboration with technology and digital partners.
Drive change management, communication, and adoption strategies to ensure effective day‑to‑day use of Agentic AI.
Guide frontline leaders and teams on Agentic AI launches, usage, and continuous improvement.
Qualifications
University degree with a focus on Business Technology or a related field.
Agentic AI credential or deep demonstrated expertise in Agentic AI technologies.
2–3 years of progressive experience in strategy, product management, or operations leadership roles.
Experience in a contact centre or tech‑enabled customer service environment.
Proven success leading cross‑functional teams and complex initiatives without direct people‑management authority.
Strong stakeholder management and executive‑level communication skills.
Demonstrated experience driving digital transformation and customer journey improvements.
Exceptional analytical, problem‑solving, and organizational capabilities.
Familiarity with applying Agentic AI solutions in customer care and technical support environments.
Benefits
Competitive salary & annual bonus.
Competitive & flexible health and dental benefits, pension plan, RRSP, TFSA, and stock‑matching programs.
Discounts: up to 50% off Rogers services and Blue Jays tickets, 25% off TSC items, 20% discount on all wireless accessories sold in Rogers stores.
Paid time off for volunteering.
Company matching contributions to charities you support.
Growth & development opportunities:
Self‑driven career development programs (e.g., MyPath program).
Rogers First: priority in applying to internal roles of interest.
Well‑ness programs:
Homewood employee & family assistance program.
Cognitive behavioural therapy (CBT) & virtual therapy sessions.
Low or no‑cost fitness membership with access to virtual classes.
Environmental and diversity commitments:
Work for an organization committed to environmental protection.
Strong commitment to diversity and inclusion with employee resource groups supporting equity‑deserving groups including People of Colour, 2SLGBTQIA+, Indigenous Peoples, Persons with Disabilities, and Women.
EEO Statement
We recognize the business value in creating a workplace where each team member has the tools to reach their full potential by removing any barriers for equal participation. We work with candidates experiencing a disability throughout the recruitment process to ensure they have what they need to be at their best.
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Delivery Manager
Our Technology team wakes up every day with one goal in mind - connecting Canadians to the people and things that matter most. Together, we are proud to support 30 million Canadians each month through managing a robust portfolio that champions leading-edge technology. We drive large-scale, complex, and high-visibility technology projects and programs that shape the future of technology in Canada and expand connectivity from coast to coast. If you are interested in being a part of this, consider applying for the following opportunity.
Who we're looking for
Rogers is seeking an experienced Delivery Manager (DM) to join the Wireline Network Implementation BC team. Reporting to the Senior Manager, you will own the end to end delivery of wireline network build and greenfield projects, ensuring milestones, dependencies, and occupancy dates are rigorously planned, tracked, and met. Success in this role requires strong organizational discipline, exceptional written and verbal communication skills, and expert use of ADM to maintain accurate project status, milestone updates, and reporting. You will collaborate closely with internal construction crews, civil and engineering teams, and outsourced contractors, ensuring all work is executed safely, efficiently, and in alignment with approved designs.
This role is Full time Temporary for 12 months.
What you'll do
Own and manage wireline deployment, augmentation, and greenfield projects from initiation through implementation and closeout
Maintain accurate and up to date project plans, milestones, and dependencies in ADM, ensuring data integrity and delivery visibility
Ensure all ADM milestones are updated regularly and consistently
Protect critical occupancy dates for greenfield projects, proactively managing risks and recovery plans
Manage outsourced contractor delivery, including scope definition, execution oversight, progress tracking, and milestone validation
Coordinate effectively with internal field crews, civil engineers, and construction partners
Review and interpret civil, electrical, and network design drawings to support planning, execution, and issue resolution
Utilize or review outputs from BricsCAD (or similar CAD tools) to validate designs and construction readiness
Develop and manage project schedules, critical paths, and dependencies
Forecast, order, and track equipment and material requirements
Track, manage, and forecast project budgets, ensuring visibility and accuracy
Identify and manage project risks and issues, driving timely escalation and resolution
Deliver clear, concise stakeholder communications, including status reporting, risks, and next steps
Support continuous improvement through process, template, and delivery best practice enhancements
What you bring
Demonstrated experience delivering wireline network build or infrastructure projects, including greenfield developments
Expert working knowledge of ADM and strong discipline in maintaining accurate milestone and status updates
Strong organizational, written, and verbal communication skills
Proven experience managing outsourced contractor delivery and coordinating with internal field crews
Ability to read and interpret civil, electrical, and construction drawings
Civil Engineering background or education is an asset (junior, intermediate, or senior level considered)
Experience or working knowledge of BricsCAD (or similar CAD/design tools) is an asset
Strong understanding and application of project management methodologies
Project Management designation (PMP or equivalent) is an asset
Proficiency in Microsoft Office tools (Excel, PowerPoint, Outlook)
Strong analytical and problem solving skills with a delivery focused mindset
Ability to adapt, reprioritize, and execute in a fast paced, dynamic environment
Intermediate to expert knowledge of wireline technology deployment
Required background check
To protect our people, brand and assets, a pre-employment background check will be conducted. All candidates must clear a criminal background check. Additionally, a credit check and drivers abstract may be required depending on the role.
Job details
Schedule: Full time
Shift: Day
Contract type: Regular position (not applicable for length of contract)
Location: Rogers Tower, 1067 West Cordova Street (7854), Vancouver, BC
Travel Requirements: Up to 10%
Background Checks Required: Criminal Record and Credit Check
To support career growth, collaboration, and high-performing teams, all Corporate Employees are expected to work onsite. We believe that in-person connection strengthens our culture and drives industry-leading performance.
At Rogers, we believe the key to a strong business is a diverse workforce where equity and inclusion are core to making everyone feel like they belong. We do this by embracing our diversity, celebrating our different perspectives, and working towards creating environments that empower our people to bring their whole selves to work. Everyone who applies for a job will be considered. We work with candidates experiencing a disability throughout the recruitment process to ensure that they have what they need to be at their best. You matter to us!
Benefits
Health & well-being benefits
Donation matching
Paid time off for volunteering
Wealth accumulation including a pension plan & employee stock options
Generous employee discounts
Leadership development, mentorship, and coaching programs
*available for full-time and part-time permanent employees, some restrictions apply
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Drive wireline network projects as a seasoned Delivery Manager. Oversee greenfield builds, ensure milestone tracking, and collaborate with internal teams for seamless execution while improving connectivity across Canada.
In this temporary full-time role, you'll manage the delivery of wireline projects from initiation to closeout. Key responsibilities include maintaining project plans in ADM, protecting critical timelines, and leading contractor delivery efforts. Your expertise will ensure alignment with design specifications while fostering communication among stakeholders and team members.
Key Responsibilities:
• Manage end-to-end wireline project delivery
• Maintain accurate project plans and milestones in ADM
• Ensure occupancy dates for greenfield projects
• Coordinate with internal construction teams and contractors
• Review and interpret technical design drawings
Requirements:
• Demonstrated experience with wireline network projects
• Strong knowledge of ADM for project status updates
• Excellent organizational and communication skills
• Ability to read civil and electrical drawings
• Project Management designation (PMP) preferred
Leverage your expertise in network delivery to enhance project workflows, mitigate risks, and optimize stakeholder engagement.
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Business Sales Consultant
Our company was built on the dream of a pioneering entrepreneur, and that spirit continues to empower our work with businesses across Canada today. The Rogers Business team helps organizations of all sizes adapt, scale, and win with network services and other innovative technology solutions that are reliable, secure, and scalable. These solutions are built to allow businesses to operate more efficiently, reduce costs and improve productivity and collaboration. We are looking for team members who have a passion for delivering industry‑leading value to customers and businesses in the communities where we live and work, so come build a rewarding career at Rogers and be a driving force behind our success story!
Responsibilities
Prospect and sell our full suite of products to small and medium businesses.
Establish and maintain strong, positive relationships with business owners, managers and/or IT decision makers through personal contact and outstanding customer service.
Identify and analyze clients' business requirements, propose solutions, negotiate and close new business revenue.
Consistently meet or exceed assigned sales objectives for Rogers Business services both contracted and uncontracted.
Provide weekly and monthly sales commitments that accurately reflect all opportunities.
Promote Rogers in a positive and professional manner.
Perform various other duties as required.
Qualifications
Strong skill set in cold calling, door knocking and prospecting for new business.
Proven experience in face‑to‑face customer meetings, with the ability to conduct presentations and effectively manage meetings.
B2B selling experience within the SMB market with an emphasis in telecommunications and/or other technical related fields.
Excellent time management skills – with the ability to manage multiple competing priorities to meet sales targets and quotas.
Strong digital literacy, including Microsoft Office and Excel.
Valid driver's license and vehicle are required.
Telecommunications experience will be considered a significant asset.
Post‑secondary education in business administration, commerce or related technical field is an asset.
Candidate Profile
Maintains effective work habits (prioritize, plan, and manage work) to produce high‑quality results, and projects a professional presence.
Articulates thoughts effectively and clearly.
Works independently in an entrepreneurial environment, is driven, self‑motivated, and results oriented.
Has a positive “can‑do” demeanor and customer‑focused approach that will enable dealing with challenging situations embodying ethical sales practices, namely integrity, empathy and sincerity.
Has a growth mindset – strives for continual development, and views challenges as learning opportunities.
Background and Screening
To protect our people, brand and assets, a pre‑employment background check will be conducted. All candidates must clear a criminal background check. Additionally, a credit check and driver’s abstract may be required depending on the role.
Schedule
Full time
Shift
Day
Locations
Abbotsford, BC, Port Coquitlam, BC, Surrey, BC, Kelowna, BC, Kamloops, BC, Vernon, BC, North Vancouver, BC, Vancouver, BC, West Vancouver, BC, Burnaby, BC, Chilliwack, BC, Richmond, BC, Coquitlam, BC
Travel Requirements
Up to 75%
Benefits
Health & well‑being benefits
Donation matching
Paid time off for volunteering
Wealth Accumulation including: Pension plan & Employee stock options
Generous employee discounts
Leadership development, mentorship, and coaching programs
EEO Statement
At Rogers, we believe the key to a strong business is a diverse workforce where equity and inclusion are core to making everyone feel like they belong. We do this by embracing our diversity, celebrating our different perspectives, and working towards creating environments that empower our people to bring their whole selves to work. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential by removing any barriers for equal participation. We work with our candidates who are experiencing a disability throughout the recruitment process to ensure that they have what they need to be at their best. You matter to us!
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Drive growth in small to medium businesses as a Sales Consultant. Utilize your cold calling and relationship-building skills to offer innovative network solutions that enhance productivity.
This full-time role focuses on prospecting and selling a wide array of telecommunications products tailored for SMBs. You'll establish strong connections with business owners and decision-makers, effectively analyze their needs, and present viable solutions. Key responsibilities include exceeding sales targets and maintaining accurate sales commitments while promoting services professionally.
Key Responsibilities:
• Prospect and sell products to small and medium businesses
• Establish solid relationships with business owners and managers
• Analyze client needs and propose tailored solutions
• Meet or exceed assigned sales objectives consistently
• Document weekly and monthly sales commitments accurately
Requirements:
• Proven cold calling and prospecting abilities
• Experience in face-to-face customer meetings
• B2B selling experience in telecommunications or technical fields
• Strong time management and digital literacy
• Valid driver's license and vehicle required
Utilize your sales expertise to build strong client partnerships and support their business success in the SMB sector.
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Experience & Qualifications:
A minimum of 2 years of verifiable sales experience is required. Please note that general retail roles (e.g., working at big box retailers, or similar) that do not include commission-based selling or performance targets are not considered qualifying sales experience for this position.
Formal training in a recognized sales methodology (e.g., MEDDICC, SPIN Selling, Challenger Sales etc.) is considered a strong asset.
Telecommunications experience is preferred but not required.
Work-related Skills:
Proficient in navigating multiple CRM and business systems simultaneously.
Exceptional verbal communication and active listening skills.
Applies proven sales and retention strategies to maximize customer lifetime value.
Experienced in B2B telecommunications sales
Strong organizational and time management skills
Demonstrated ability to manage a structured sales process in a fast-paced environment
Other Requirements:
This position requires a that you meet monthy sales minimums.
Availability Monday through Friday between 10:00 AM and 5:00 PM EST. Additional hours may be worked at your discretion.³
Base pay per month excluding comissions is $1,280 assuming you adhere to the required minimums.
Must be living in one of the following provinces: Alberta, British Columbia, Manitoba, New Brunswick, Newfoundland and Labrador, Nova Scotia, Northwest Territories, Nunavut, Ontario, Prince Edward Island, Québec, Saskatchewan, Yukon.
Learn more about the Gig:
Join Rogers as an Outbound Business Sales Consultant and help existing Small-Medium Business customers upgrade and optimize their internet, wireless and cable services. You’ll engage clients through inbound and outbound calls, consult on their current packages, and uncover opportunities to upsell or cross-sell additional services that drive more value.
Base pay + commission: Earn $60K–$140K+ CAD per year, based on your performance¹
Certification class is paid on completion and passing of course²
Flexible remote work: Create your own schedule between Monday and Friday, 10:00AM to 5:00PM EST³
To maintain elidibility for this Gig, monthly sales targets must be met.
Work anytime Monday to Friday between 10:00 AM and 5:00 PM EST. While additional hours beyond 20 are not compensated at an hourly rate, working more time will significantly increase your commission earnings.¹
Experience & Qualifications:
A minimum of 2 years of verifiable sales experience is required. Please note that general retail roles (e.g., working at big box retailers, or similar) that do not include commission-based selling or performance targets are not considered qualifying sales experience for this position.
Formal training in a recognized sales methodology (e.g., MEDDICC, SPIN Selling, Challenger Sales etc.) is considered a strong asset.
Telecommunications experience is preferred but not required.
Work-related Skills:
Proficient in navigating multiple CRM and business systems simultaneously.
Exceptional verbal communication and active listening skills.
Applies proven sales and retention strategies to maximize customer lifetime value.
Experienced in B2B telecommunications sales
Strong organizational and time management skills
Demonstrated ability to manage a structured sales process in a fast-paced environment
Other Requirements:
This position requires a that you meet monthy sales minimums.
Availability Monday through Friday between 10:00 AM and 5:00 PM EST. Additional hours may be worked at your discretion.³
Base pay per month excluding comissions is $1,280 assuming you adhere to the required minimums.
Must be living in one of the following provinces: Alberta, British Columbia, Manitoba, New Brunswick, Newfoundland and Labrador, Nova Scotia, Northwest Territories, Nunavut, Ontario, Prince Edward Island, Québec, Saskatchewan, Yukon.
Learn more about the Gig:
Join Rogers as an Outbound Business Sales Consultant and help existing Small-Medium Business customers upgrade and optimize their internet, wireless and cable services. You’ll engage clients through inbound and outbound calls, consult on their current packages, and uncover opportunities to upsell or cross-sell additional services that drive more value.
Base pay + commission: Earn $60K–$140K+ CAD per year, based on your performance¹
Certification class is paid on completion and passing of course²
Flexible remote work: Create your own schedule between Monday and Friday, 10:00AM to 5:00PM EST³
To maintain elidibility for this Gig, monthly sales targets must be met.
Work anytime Monday to Friday between 10:00 AM and 5:00 PM EST. While additional hours beyond 20 are not compensated at an hourly rate, working more time will significantly increase your commission earnings.¹
Experience & Qualifications:
A minimum of 2 years of verifiable sales experience is required. Please note that general retail roles (e.g., working at big box retailers, or similar) that do not include commission-based selling or performance targets are not considered qualifying sales experience for this position.
Formal training in a recognized sales methodology (e.g., MEDDICC, SPIN Selling, Challenger Sales etc.) is considered a strong asset.
Telecommunications experience is preferred but not required.
Work-related Skills:
Proficient in navigating multiple CRM and business systems simultaneously.
Exceptional verbal communication and active listening skills.
Applies proven sales and retention strategies to maximize customer lifetime value.
Experienced in B2B telecommunications sales
Strong organizational and time management skills
Demonstrated ability to manage a structured sales process in a fast-paced environment
Other Requirements:
This position requires a that you meet monthy sales minimums.
Availability Monday through Friday between 10:00 AM and 5:00 PM EST. Additional hours may be worked at your discretion.³
Base pay per month excluding comissions is $1,280 assuming you adhere to the required minimums.
Must be living in one of the following provinces: Alberta, British Columbia, Manitoba, New Brunswick, Newfoundland and Labrador, Nova Scotia, Northwest Territories, Nunavut, Ontario, Prince Edward Island, Québec, Saskatchewan, Yukon.
Learn more about the Gig:
Join Rogers as an Outbound Business Sales Consultant and help existing Small-Medium Business customers upgrade and optimize their internet, wireless and cable services. You’ll engage clients through inbound and outbound calls, consult on their current packages, and uncover opportunities to upsell or cross-sell additional services that drive more value.
Base pay + commission: Earn $60K–$140K+ CAD per year, based on your performance¹
Certification class is paid on completion and passing of course²
Flexible remote work: Create your own schedule between Monday and Friday, 10:00AM to 5:00PM EST³
To maintain elidibility for this Gig, monthly sales targets must be met.
Work anytime Monday to Friday between 10:00 AM and 5:00 PM EST. While additional hours beyond 20 are not compensated at an hourly rate, working more time will significantly increase your commission earnings.¹
Experience & Qualifications:
A minimum of 2 years of verifiable sales experience is required. Please note that general retail roles (e.g., working at big box retailers, or similar) that do not include commission-based selling or performance targets are not considered qualifying sales experience for this position.
Formal training in a recognized sales methodology (e.g., MEDDICC, SPIN Selling, Challenger Sales etc.) is considered a strong asset.
Telecommunications experience is preferred but not required.
Work-related Skills:
Proficient in navigating multiple CRM and business systems simultaneously.
Exceptional verbal communication and active listening skills.
Applies proven sales and retention strategies to maximize customer lifetime value.
Experienced in B2B telecommunications sales
Strong organizational and time management skills
Demonstrated ability to manage a structured sales process in a fast-paced environment
Other Requirements:
This position requires a that you meet monthy sales minimums.
Availability Monday through Friday between 10:00 AM and 5:00 PM EST. Additional hours may be worked at your discretion.³
Base pay per month excluding comissions is $1,280 assuming you adhere to the required minimums.
Must be living in one of the following provinces: Alberta, British Columbia, Manitoba, New Brunswick, Newfoundland and Labrador, Nova Scotia, Northwest Territories, Nunavut, Ontario, Prince Edward Island, Québec, Saskatchewan, Yukon.
Learn more about the Gig:
Join Rogers as an Outbound Business Sales Consultant and help existing Small-Medium Business customers upgrade and optimize their internet, wireless and cable services. You’ll engage clients through inbound and outbound calls, consult on their current packages, and uncover opportunities to upsell or cross-sell additional services that drive more value.
Base pay + commission: Earn $60K–$140K+ CAD per year, based on your performance¹
Certification class is paid on completion and passing of course²
Flexible remote work: Create your own schedule between Monday and Friday, 10:00AM to 5:00PM EST³
To maintain elidibility for this Gig, monthly sales targets must be met.
Work anytime Monday to Friday between 10:00 AM and 5:00 PM EST. While additional hours beyond 20 are not compensated at an hourly rate, working more time will significantly increase your commission earnings.¹
