RouteThis is on a mission to revolutionize technical support. We build AI-powered solutions that help Internet Service Providers and Smart Home companies solve connectivity and WiFi problems—before the subscriber ever needs to call.
Our customers already benefit from our SaaS solutions today and we aim to magnify that value by building autonomous agents into our solutions. As we continue to advance our AI solutions, we’re looking for an AI Software Developer who thrives at the intersection of generative AI and practical engineering.
What You'll Do
Build and ship applied AI features that solve real-world WiFi and connectivity support problems for millions of users
Design, implement, and iterate on LLM-powered workflows, including prompt design, retrieval (RAG), tool use, and multi-step reasoning with a focus on reliability and customer impact
Own end-to-end delivery of AI features, from prototype to production, including integration with backend services and APIs
Evaluate model outputs for correctness, safety, hallucination, contextual grounding, latency, and cost; use those insights to improve system performance
Collaborate closely with Product, CX, and Engineering to translate ambiguous support challenges into scalable AI-driven solutions
Contribute to shared AI tooling, testing frameworks, and evaluation processes that improve how the team builds and measures AI systems
Prototype quickly to explore new approaches and harden successful experiments into production-ready systems
Participate actively in design reviews and technical discussions, contributing thoughtful perspectives while continuing to grow your expertise
What You Bring
2–5 years of experience building and shipping software
Practical experience working with LLMs via APIs (e.g., OpenAI or similar), including prompt engineering, structured outputs, tool use, or RAG-based systems
Experience integrating AI systems into real products, including backend services, APIs, data pipelines, or customer-facing workflows
Working knowledge of model evaluation concepts such as grounding, hallucination detection, safety considerations, latency optimization, and cost-performance tradeoffs
Comfort working in modern AI development environments, and familiarity with cloud platforms such as AWS
Experience iterating quickly in startup or product-focused environments where ownership and velocity matter
Strong problem-solving ability; able to move from ambiguous problem statements to practical, testable AI solutions
Clear communication skills and a collaborative mindset; able to partner across disciplines and incorporate feedback effectively
Not the Right Fit If...
You’re primarily interested in training foundational models or conducting academic AI research rather than applying models to real customer problems
You’re focused exclusively on infrastructure, ML Ops, or backend systems without interest in the product and user-facing impact of AI
You thrive in highly structured enterprise environments with long planning cycles rather than fast-moving, iterative product teams
Package Overview
The expected total compensation for this role is $120,000 - $150,000 CAD
Benefits through Manulife - Medical, Dental
Employee Assistance Program
Equity- Stock Options
3 weeks vacation plus an additional 10 days around statutory holidays to make long weekends longer!
Onsite gym conveniently located downtown Kitchener
Weekly lunches
Our Stack
We use AWS (EKS, Lambda, Dynamo, RDS), OpenAI, Elevenlabs, Snowflake, Node.js, Python, React, Android, and iOS. You don’t need to know it all—but you should be comfortable picking up new tools fast.
About RouteThis
RouteThis is a SaaS company headquartered in Kitchener-Waterloo, transforming how ISPs and smart home brands handle support. Our AI-powered platform turns reactive support into proactive resolutions—making WiFi issues faster to solve and easier to prevent.
We’re a team that values ownership, velocity, and customer obsession. We offer flexible work arrangements across Canada, competitive compensation, stock options, and a supportive environment for high-impact builders.
Sound like you? Apply now and help us shape the future of AI-first support.
Please note: We thank all applicants for your interest in RouteThis. Only those applicants selected for an interview will be contacted. Agency calls will not be accepted. RouteThis is an Equal Opportunity Employer and considers applicants for employment without regard to race, colour, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, provincial, or local law. Please let us know if you require an accommodation due to a disability and we will work with you to address your needs.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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Drive innovation in connectivity support as an AI Software Developer specializing in practical AI applications. Shape solutions that help diverse users tackle WiFi challenges before they arise.
This position invites applications from candidates with 2–5 years of experience in software development focusing on AI. You will design and implement LLM workflows, ensuring seamless integration of AI into products. Collaborating with various stakeholders, you’ll find scalable solutions to support issues while contributing to shared tools and frameworks within the team.
Key Responsibilities:
• Design AI features solving connectivity issues
• Implement LLMs and related workflows effectively
• Own the delivery of AI from prototype to production
• Work alongside cross-functional teams to address challenges
• Participate in design reviews and technical collaboration
Requirements:
• 2–5 years of experience in software development
• Practical experience with LLMs via APIs
• Knowledge of AI model evaluation and safety
• Familiar with modern AI development settings
• Strong problem-solving and communication abilities
Join a forward-thinking team creating transformative AI solutions, making technical support better for everyone.
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RouteThis is on a mission to revolutionize technical support. We build AI‑powered solutions that help Internet Service Providers and Smart Home companies solve connectivity and WiFi problems before the subscriber ever needs to call. Our customers already benefit from our SaaS solutions today and we aim to magnify that value by building autonomous agents into our solutions. As we continue to advance our AI solutions we are looking for an Enterprise Business Development Lead to spearhead the evolution of high‑value enterprise pipeline opportunities.
This individual will be singularly focused on building qualified enterprise new logo pipeline in partnership with Account Executives, Solution Engineers, and the Marketing team to ensure the business enters each year with a strong revenue trajectory.
What You’ll Do
Drive Enterprise New Logo pipeline generation ensuring strong qualified pipeline for 2026 and beyond.
Actively and consistently prospect and qualify opportunities in alignment with Ideal Customer Profile.
Build and execute account‑based strategies to engage decision‑makers and influencers early in the sales cycle.
Partner with Enterprise AEs to develop target account plans and outreach sequences.
Lead weekly pipeline review sessions to track progress and adjust tactics accordingly.
Share market insights, account intelligence, and competitive positioning with the AE team and leadership for strategic planning.
Work with AEs, Marketing, and 3rd‑party content providers to create multi‑touch, high‑impact cadences.
Develop multi‑threaded, multi‑level messaging to build executive alignment and secure internal champions.
Continuously refine campaigns based on performance data, market trends, and customer feedback.
Generate a documented, repeatable pipe generation playbook for future scaling.
Partner with Revenue Operations to ensure reporting accuracy and pipeline visibility.
Maintain intimate knowledge of RouteThis products, value propositions, and competitive differentiators.
What You Bring
5+ years of enterprise SaaS experience in a business development, pipeline generation, or sales role.
Demonstrated success in building multi‑million dollar qualified pipeline.
Expertise in account‑based selling and enterprise prospecting methodologies.
Proven ability to engage senior decision‑makers (VP & C‑level) through multi‑channel outreach.
Exemplary project management and organizational skills.
Hunter mindset with creativity in opening doors.
Experience working in an overlay sales role supporting multiple AEs.
Aptitude with sales enablement tools (e.g. LinkedIn Sales Navigator).
Background in high‑growth start‑up or scale‑up environments.
Package Overview
Base salary range of $86,000 – $136,000 CAD.
Generous commission structure with significant earning potential for high performers.
Competitive benefits through Manulife – Medical, Dental, Vision, Life Insurance.
Employee Assistance Program.
Equity – Stock Options.
3 weeks vacation plus an additional 10 days around statutory holidays.
Hybrid work options with onsite gym and weekly lunches at the downtown Kitchener office; remote employees have other social activity opportunities.
About RouteThis
RouteThis is a SaaS company headquartered in Kitchener‑Waterloo, transforming how ISPs and smart home brands handle support. Our AI‑powered platform turns reactive support into proactive resolutions—making WiFi issues faster to solve and easier to prevent. We’re a team that values ownership, velocity, and customer obsession. We offer flexible work arrangements across Canada, competitive compensation, stock options, and a supportive environment for high‑impact builders.
RouteThis is an Equal Opportunity Employer and considers applicants for employment without regard to race, colour, religion, sex, orientation, national origin, age, disability, genetics, or any other basis forbidden under federal, provincial, or local law. Please let us know if you require an accommodation due to a disability and we will work with you to address your needs.
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A SaaS company is seeking a Senior AI Developer to revolutionize technical support through AI solutions. You will build agentic systems for resolving connectivity issues, evaluate LLMs for safety and performance, and mentor a team of engineers. The role demands hands-on experience in AI product development, strong understanding of LLM techniques, and the ability to work in a fast-paced environment. The company offers competitive compensation and stock options in a flexible, supportive work culture across Canada. #J-18808-Ljbffr
RouteThis is on a mission to revolutionize technical support. We build AI-powered solutions that help Internet Service Providers and Smart Home companies solve connectivity and WiFi problems, before the subscriber ever needs to call.
Our customers already benefit from our SaaS solutions today and we aim to magnify that value by building autonomous agents into our solutions. As we continue to advance our AI solutions, we are looking for a Strategic Advisor, focused on IVR/ Conversational AI Ecosystem. If you have deep experience in the IVR, contact center, or conversational AI ecosystem and want a high-impact advisory role with a path to a board seat, we would welcome a conversation.
We care deeply about our technology, resolving customer pain points, and getting stuff done fast and are looking for people who share these values and are ready to execute against them every day.
Role Overview
RouteThis is looking for a hands-on Strategic Advisor to help accelerate RAVA, our AI voice support solution for broadband and connected home support. This is not a passive advisor role. We want someone who can actively help us shape ecosystem strategy, open the right doors, refine our partner pitch, and build internal champions inside key organizations. This role starts as a structured advisory mandate with clear outcomes and can evolve into a formal board seat over time based on fit and impact.
What You Will Help Us Do
Shape partner strategy
across IVR / CCaaS platforms, systems integrators, BPOs, and adjacent conversational AI players
Open executive relationships
and help us get into the right partner conversations faster
Refine positioning and messaging
so RAVA lands with the right audiences
Build strategic momentum
that strengthens RouteThis’ long-term position in the ecosystem
How the Role Works (Initial Phase)
Type:
Strategic Advisor (non-director)
Initial term:
6 months
Time commitment:
~4 to 8 hours per month
Working model:
Directly with the CEO and one internal partner owner
You will not be expected to carry deals, manage our team, or run frontline execution. RouteThis owns execution. We need your judgment, network, and ecosystem credibility.
About RouteThis:
RouteThis helps broadband providers and connected home brands reduce support costs and improve customer experience through AI-driven diagnostics and support automation. RAVA is our AI voice support solution for broadband technical support.
We’re a team that values ownership, velocity, and customer obsession. We offer flexible work arrangements, competitive compensation, stock options, and a supportive environment for high-impact builders.
Sound like you? Apply now and help us shape the future of AI-first support.
Please note: We thank all applicants for your interest in RouteThis. Only those applicants selected for an interview will be contacted. Agency calls will not be accepted. RouteThis is an Equal Opportunity Employer and considers applicants for employment without regard to race, colour, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, provincial, or local law. Please let us know if you require an accommodation due to a disability and we will work with you to address your needs.
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Get AI-powered advice on this job and more exclusive features.
RouteThis is on a mission to revolutionize technical support. We build AI-powered solutions that help Internet Service Providers and Smart Home companies solve connectivity and WiFi problems—before the subscriber ever needs to call. Our customers already benefit from our SaaS solutions today and we aim to magnify that value by building agentic qualities into our solutions. As we pivot our platform to be AI-first, we’re looking for a Senior AI Developer who thrives at the intersection of applied machine intelligence and practical engineering.
What You'll Do
Build agentic AI systems that solve real-world connectivity and support problems through planning, tool use, and multi-step reasoning.
Lead the effort in evaluating LLM usage for safety, correctness, hallucination, contextual relevance, and performance—ensuring the right model is used for the job.
Design robust prompts and workflows to support voice and text-based interactions across a wide variety of customer environments.
Guide and mentor other engineers, elevating the team’s ability to build agentic systems through design reviews, pairing, and shared tooling.
Partner with product and CX teams to deeply understand customer problems and drive intelligent solutions.
Prototype quickly to learn what works—and scale what does.
What You Bring
Hands‑on experience building and shipping AI-powered products.
Familiarity in LLM evaluation techniques: tool correctness, grounding, hallucination detection, prompt tuning, safety, etc.
Understanding of RAG, multi-modal inputs, prompt engineering, and customer-specific customization.
Practical knowledge of LLM observability, model selection, and cost-performance tradeoffs.
Experience working in startup or high-speed product environments, where ownership and iteration are key.
Proven experience designing and building robust, scalable software systems.
Experience using AI developer tools (e.g., Cursor, Copilot, Surfboard) as part of your day-to-day workflow—and a willingness to share those practices to uplift the entire team.
A natural coach and mentor—someone who makes the team better by sharing insights, patterns, and feedback.
Voice interface or voice UX experience is a strong plus.
Familiarity with modern dev stacks (e.g., AWS, Python, Node.js, React) and CI/CD pipelines.
Not The Right Fit If...
You’re focused on building AI models or frameworks from scratch.
Your background is purely ML ops, backend pipelines, or foundational model training.
You thrive in large, structured enterprise environments with narrow scopes.
Our Stack
We use AWS (EKS, Lambda, Dynamo, RDS), OpenAI, Snowflake, Node.js, Python, React, Android, and iOS. You don’t need to know it all—but you should be comfortable picking up new tools fast.
About RouteThis
RouteThis is a SaaS company headquartered in Kitchener-Waterloo, transforming how ISPs and smart home brands handle support. Our AI-powered platform turns reactive support into proactive resolutions—making WiFi issues faster to solve and easier to prevent.
We’re a team that values ownership, velocity, and customer obsession. We offer flexible work arrangements across Canada, competitive compensation, stock options, and a supportive environment for high-impact builders.
Sound like you? Apply now and help us shape the future of AI-first support.
#J-18808-Ljbffr
RouteThis is on a mission to revolutionize technical support. We build AI-powered solutions that help Internet Service Providers and Smart Home companies solve connectivity and WiFi problems before the subscriber ever needs to call.
Our customers already benefit from our SaaS solutions today and we aim to magnify that value by building autonomous agents into our solutions. As we continue to advance our AI solutions we are looking for an Enterprise Business Development Lead to spearhead the evolution of high-value enterprise pipeline opportunities. This individual will be singularly focused on building qualified enterprise new logo pipeline in partnership with Account Executives, Solution Engineers, and the Marketing team to ensure the business enters each year with a strong revenue trajectory.
The Enterprise Business Development Lead works as an overlay resource across multiple enterprise territories, directly targeting strategic accounts, building contextual value-based messaging, brokering executive stakeholder conversations, and deploying high-impact outreach campaigns.
What you’ll do:
Drive Enterprise New Logo pipeline generation ensuring strong qualified pipeline for 2026 and beyond.
Actively and consistently prospect and qualify opportunities in alignment with Ideal Customer Profile.
Build and execute account-based strategies to engage decision-makers and influencers early in the sales cycle.
Partner with Enterprise AEs to develop target account plans and outreach sequences.
Lead weekly pipeline review sessions to track progress and adjust tactics accordingly.
Share market insights, account intelligence, and competitive positioning with the AE team and leadership for strategic planning.
Work with AEs, Marketing, and 3rd-party content providers to create multi-touch, high-impact cadences.
Develop multi-threaded, multi-level messaging to build executive alignment and secure internal champions.
Continuously refine campaigns based on performance data, market trends, and customer feedback.
Generate a documented, repeatable pipe generation playbook for future scaling.
Partner with Revenue Operations to ensure reporting accuracy and pipeline visibility.
Maintain intimate knowledge of RouteThis products, value propositions, and competitive differentiators.
What you bring:
5+ years of enterprise SaaS experience in a business development, pipeline generation, or sales role.
Demonstrated success in building multi-million dollar qualified pipeline.
Expertise in account-based selling and enterprise prospecting methodologies.
Proven ability to engage senior decision-makers (VP & C-level) through multi-channel outreach.
Exemplary project management and organizational skills.
Hunter mindset with creativity in opening doors.
Experience working in an overlay sales role supporting multiple AEs.
Aptitude with sales enablement tools (e.g. LinkedIn Sales Navigator).
Background in high-growth start-up or scale-up environments.
Package overview:
This role offers a base salary range of $86,000 - $136,000 CAD.
In addition, this position includes a generous commission structure with significant earning potential for high performers.
Competitive benefits through Manulife - Medical, Dental, Vision, Life Insurance
Employee Assistance Program
Equity- Stock Options
3 weeks vacation plus an additional 10 days around statutory holidays to make long weekends longer!
For those working Hybrid options there is an onsite gym conveniently located at our downtown Kitchener office. In the office we offer weekly lunches. For those remote we offer other opportunities for social activities.
About RouteThis:
RouteThis is a SaaS company headquartered in Kitchener-Waterloo, transforming how ISPs and smart home brands handle support. Our AI-powered platform turns reactive support into proactive resolutions—making WiFi issues faster to solve and easier to prevent.
We’re a team that values ownership, velocity, and customer obsession. We offer flexible work arrangements across Canada or the United States, competitive compensation, stock options, and a supportive environment for high-impact builders.
Please note:
We thank all applicants for your interest in RouteThis. Only those applicants selected for an interview will be contacted. Agency calls will not be accepted. RouteThis is an Equal Opportunity Employer and considers applicants for employment without regard to race, colour, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, provincial, or local law. Please let us know if you require an accommodation due to a disability and we will work with you to address your needs.
#J-18808-Ljbffr
RouteThis is on a mission to revolutionize technical support. We build AI-powered solutions that help Internet Service Providers and Smart Home companies solve connectivity and WiFi problems—before the subscriber ever needs to call.
Our customers already benefit from our SaaS solutions today and we aim to magnify that value by building autonomous agents into our solutions. As we continue to advance our mission, we’re looking for a Senior Software Developer who thrives at the intersection of data engineering and systems architecture.
We care deeply about our technology, resolving customer pain points, and getting stuff done fast and are looking for people who share these values and are ready to execute against them every day.
What You'll Do:
Define and evolve our data modeling patterns across the platform
Ensure data is structured, accurate, and ready for high-impact reporting
Design and build resilient data pipelines using strong engineering best practices
Implement schema validation, enforce data integrity, and build automated tests to maintain trust
Own features end-to-end, from development through deployment
Build Node.js services running on EKS and Lambda
Define infrastructure using Terraform and ship via GitHub Actions
Improve and scale our real-time ingestion pipelines using Kinesis and Firehose
Drive efficiency, performance, and reliability across our data flow
Mentor co-ops and junior developers on database fundamentals, schema design, and data modeling
Help teammates build consistent and reliable systems within our AWS ecosystem
Guide best practices for DynamoDB access patterns and Snowflake integrations
Promote strong DevOps and CI/CD habits across the team
What You Bring:
Strong software engineering fundamentals in TypeScript/Node.js
High level of comfort using Python for data-intensive tasks
Experience designing systems, not just writing code
Comfortable working across NoSQL (MongoDB, DynamoDB) and relational/OLAP (Snowflake) data models
Hands‑on experience with Kubernetes (EKS), Terraform, and modern CI/CD workflows
Confident operating across both application and infrastructure layers
Strong instincts for data integrity and quality
Experience using dbt or similar tools to transform and validate data
Comfortable working across the stack to unblock issues
Able to debug APIs, investigate data pipelines, and optimize Snowflake queries as needed
Our Stack:
We use AWS (EKS, Lambda, Dynamo, RDS), OpenAI, Elevenlabs, Snowflake, Node.js, Python, React, Android, and iOS. You don’t need to know it all, but you should be comfortable picking up new tools fast.
Package Overview:
The total compensation range for this role is $120,000 - $170,000 CAD.
Benefits through Manulife - Medical, Dental
Employee Assistance Program
Equity- Stock Options
3 weeks vacation plus an additional 10 days around statutory holidays to make long weekends longer!
Onsite gym conveniently located downtown Kitchener
Weekly lunches
About RouteThis
RouteThis is a SaaS company headquartered in Kitchener-Waterloo, transforming how ISPs and smart home brands handle support. Our AI-powered platform turns reactive support into proactive resolutions—making WiFi issues faster to solve and easier to prevent.
We’re a team that values ownership, velocity, and customer obsession. We offer flexible work arrangements across Canada, competitive compensation, stock options, and a supportive environment for high-impact builders.
Sound like you? Apply now and help us shape the future of AI-first support.
Please note: We thank all applicants for your interest in RouteThis. Only those applicants selected for an interview will be contacted. Agency calls will not be accepted. RouteThis is an Equal Opportunity Employer and considers applicants for employment without regard to race, colour, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, provincial, or local law. Please let us know if you require an accommodation due to a disability and we will work with you to address your needs.
#J-18808-Ljbffr
RouteThis is on a mission to revolutionize technical support. We build AI-powered solutions that help Internet Service Providers and Smart Home companies solve connectivity and WiFi problems, before the subscriber ever needs to call.
Our customers already benefit from our SaaS solutions today and we aim to magnify that value by building autonomous agents into our solutions. As we continue to advance our AI solutions, we are looking for a Financial Planning and Analysis Manager to join our team and help execute against our financial and business goals.
Responsibilities
Budget and Forecasting – help drive annual budgeting process and quarterly forecast updates, preparing, reviewing, and analyzing assignments for department‑specific budgets and tracking monthly/quarterly/annual budget versus actual results.
ARR Reporting – manage company’s ARR reporting, and work with Revenue teams to understand the implications and treatment of ARR within RouteThis.
Revenue Forecasting and Targets – develop robust revenue forecasting methodology in partnership with GTM leaders across Sales, Marketing, Customer Success and Product.
Business Partnership – develop a relationship with Functional Leaders acting as the key finance business partner assisting them in building out their models, evaluating investment cases and leading monthly review of their budgets.
SaaS Metrics Reporting – create and manage SaaS KPI metric report card, including developing targets based on industry benchmarks and ensuring efficient and accurate reporting of actual results in a timely manner.
Investor and Board of Director Reporting – assist in developing and preparing monthly/quarterly reporting for Investors and RouteThis’s Board, including high quality commentary.
Variable Compensation Administration – calculate performance against Company‑approved variable compensation plans ensuring accurate and timely payment of commission and other variable compensation.
Ad‑Hoc Projects – handle as they come up.
What you bring to the table
5+ years of progressive experience in Financial Planning and Analysis (FP&A), preferably within a high‑growth SaaS or technology company.
Proven experience managing the annual budget, quarterly forecasting, and long‑range planning processes.
Strong understanding of key SaaS metrics (ARR, Churn, LTV, CAC, etc.) and how to report and interpret them.
Expertise in financial modeling, investment case evaluation, and variance analysis (budget vs. actual).Advanced proficiency in financial systems and tools (e.g., Netsuite, Salesforce, ERP systems, planning software, Excel/Google Sheets). Snowflake experience is a plus.
Exceptional communication and interpersonal skills, with the ability to effectively partner with and present financial information to senior functional leaders and the executive team.
Bachelor's degree in Finance, Accounting, Economics, or related field. CPA, CMA, or MBA is a strong asset.
Experience with investor relations or Board of Director reporting is highly desirable.
About RouteThis
RouteThis is a SaaS company headquartered in Kitchener‑Waterloo, transforming how ISPs and smart home brands handle support. Our AI‑powered platform turns reactive support into proactive resolutions—making WiFi issues faster to solve and easier to prevent.
We are a team that values ownership, customer first, innovation, and one team. We offer flexible work arrangements, competitive compensation, stock options, and a supportive environment for high‑impact builders.
Benefits
Benefits through Manulife – Medical, Dental, Life Insurance.
Employee Assistance Program.
Equity – Stock Options.
#J-18808-Ljbffr
Drive innovative AI support solutions as a Strategic Advisor. Focus on the IVR and conversational AI landscape to enhance our strategic partnerships.
This active role will involve shaping the ecosystem strategy while collaborating with the CEO and key stakeholders. You will refine RAVA’s messaging and establish pivotal partner relationships, ensuring our AI solutions meet market demands effectively. Your insights will facilitate long-term growth and innovation.
Key Responsibilities:
• Shape partner strategies across IVR and AI sectors
• Build essential executive relationships swiftly
• Refine positioning for effective audience targeting
• Create momentum for RAVA's market presence
Requirements:
• Strong experience in IVR and conversational AI
• Proven advisory expertise with impact
• Established network in the tech industry
• Commitment of 4 to 8 hours per month
• A proactive and strategic outlook
Apply your expertise to enhance AI-driven supports and redefine industry standards in technical support delivery.
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