We are building a better future! At Saand we believe that producing high quality work together in flow is the best method to build a better future. Headquartered in Etobicoke, Ontario Saand has 4 decades of glass fabrication experience and has helped construct some of Ontario’s most iconic buildings. We’re seeking a new colleague to join our Operations team in Ottawa. If you consider yourself to be a highly skilled Production Supervisor with demonstrated skills on leading a team, organizing, scheduling, and coordinating workflow to enhance the productivity output for fabrication of commercial glass products, we invite you to submit your resume. This is an on-site role. Reporting to the Plant Manager, the ideal candidate will have prior experience with producing highest quality products, lean manufacturing process, as efficiently as possible while leading, monitoring, developing and coaching employees. This position works closely with Plant Managers, Operations, Quality, and the HR team. Duties & Responsibilities: GENERAL: Act in a professional manner and as an ambassador for our Saand’s Brand. Develop and maintain a safe a high-performance safety culture in a lean manufacturing environment. Provide an exemplary level of support to team members and co-workers. Ensure that all applicable company policies have been communicated to the workforce and are being followed Adopt and promote positive changes that will propel the company and employees forward SAFETY: Partners with Human Resources and plays a key role in the development and maintenance of a behavioural based safety culture – safety as a personal priority, observation, positive reinforcement, etc. Conduct safety training, hazard identification inspections and audits to ensure departmental operations and personnel are appropriately aware and are in compliance with OHSA and corporate safety objectives Complete accident investigations in a timely and accurate fashion, and ensure implementation of corrective actions Develop and recommend improvements to safety policies and procedures Ensure all work areas are clutter free and well organized QUALITY: Ensure that quality is being “built-in” at each operation and that all required process parameters that impact quality are within specified limits. Provide a safe workplace for all employees. Work in partnership with the Quality, Customer Service, Maintenance, and other teams to prevent and resolve any quality issues. Participate in problem solving to determine root cause and execute corrective actions for quality issues Ensure that all quality testing, recording etc. is being completed in compliance with industry standards and company policies and procedures Ensure all products are complete, appropriately labelled and meet identified specification prior to their transfer to finished goods PRODUCTIVITY: Plan and direct the utilization of all equipment and labour to achieve the most effective results. Follow established safety, quality and production improvement goals using the 5S principles. Manages production demands through sound practices that will ensure all resources are present to produce the required output. Communicate and drive key performance goals (throughput, efficiency, waste, labor costs, compliance to schedule etc.) Ensure all production targets are being met throughout a shift; analyze and correct shortfalls immediately Lead, promote and recommend improvement initiatives including health and safety, people, processes, and equipment/machinery and ensure plant improvement initiatives are implemented and sustained Collaborate with workers and managers to reduce downtime, maintain efficient use of labour, and achieve objectives set for the plant Provide and replace operator’s tools and equipment as required to keep morale and production efficiency high Conduct daily pre/post-shift communications and transition with other shift supervisors Proactively identifies and elevate issues with a recommended solution appropriately to senior management Work in partnership with the Maintenance department to assist in prevention / rectification of breakdowns Prepare daily and periodic reports as required and in a timely fashion; updates Enterprise as the need arises for attendance and payroll reporting CULTURE AND EMPLOYEE DEVELOPMENT: Monitor employee’s daily productivity and quality output. Maintain open lines of communication through daily shift briefings by providing a motivational environment through personal examples and all other departments. Builds cross-functional working relationships to achieve company and team goals. Identify team development needs, build realistic plans, and provides opportunities/training to fulfill those needs. Maintain and update cross-functional job board ensuring equal opportunities for all employees to learn and develop new skills Participates in the hiring and onboarding of new employees Collaborates with HR to take appropriate corrective action to address employee performance issues Act on employee concerns in a timely fashion and ensure fair and equitable treatment of employees to ensure positive employee relations Lead daily, weekly, and monthly team meetings Coaches and provides mentorship to team members, counsels when required; leads, develop, and motivates employees through effective training and recognition What we are looking for 7+ years of supervisory experience in a fast-paced production environment Prior experience in a manufacturing or automotive environment is preferred Demonstrated leadership skills including coaching, motivating, problem solving and troubleshooting skills. Experience in performance management, people issues and related documentation. Supportive and capable of leading change efforts and implementing continuous improvement. Ability to build effective internal and external stakeholder relationships, acts with the customer in mind Self-starter who takes the initiative and do what needs to be done while ensuring communication and change management needs are met at all team levels. Well developed verbal and written communication skills; able to effectively communicate with all levels of the organization Highly developed analytical, problem solving and process improvement skills; adept at root cause analysis and execution well thought-out corrective action and change plans Possess a technical understanding of production planning techniques, basic understanding of quality management standards, lean manufacturing, Kaizen approach to production with a focus on health, safety, and environmental requirements/laws Strong time management and organizational skills and able to deal with varying levels of complexity and competing priorities Possess a positive attitude, a willingness to learn and motivation to succeed Education Requirements: College Diploma or equivalent experience Saand’s company culture and environment is one which promotes engagement, innovation, inclusion, and creativity in flow. Saand is committed to providing accommodations for people with disabilities throughout the recruitment process and, upon request, will work with qualified job applicants to provide suitable accommodation in a manner that considers the applicant’s accessibility needs due to disability. Accommodation requests are available to candidates taking part in all aspects of the selection process for Saand jobs. To request an accommodation, please contact HR at Job Types: Full-time, Permanent Dental care Employee assistance program RRSP match Schedule: Day shift Monday to Friday Morning shift Supplemental pay types: Ability to commute/relocate: Stittsville, ON K2S 1B8: reliably commute or plan to relocate before starting work (required) START DATE: Immediate Let us know if you are interested in this position. Complete this short form and we will follow up with you promptly. Job Position Name * Email Address * Telephone Number I consent to receiving information from CERC. * #J-18808-Ljbffr
EMPLOYER: Saand Inc JOB DESCRIPTION At Saand we’re not just co‑workers – we’re a community that celebrates your passion and dedication. Your unique contribution is essential to our success, and we make sure you’re not just seen but recognized. Our culture is one of appreciation, ensuring that your hard work doesn’t just fuel our success today but sets the stage for your growth tomorrow. Our core values are more than just words; they are a way of life. WHY JOIN US? Company culture is at our Core. Work in a place where your team values you. Saand has always created an environment where our employees can thrive and develop their skills. One of our core values: ‘Know and Show the Truth’ implies that we are best as an open team working together with transparency and integrity. Headquartered in Etobicoke, Ontario, Saand has over 4 decades of glass fabrication experience and has helped construct some of Ontario’s most iconic buildings. What are we looking for? We are looking for a Bilingual Customer Service Representative . This is an excellent opportunity for developing strong relationships with clients and having a deep understanding of customer needs to act as the liaison and main point of contact between the customer and Saand. FUNCTIONAL RESPONSIBILITIES The role coordinates internal resources and company assets to respond quickly to customer needs and to implement proactive corrective actions as needed, ensuring a high level of customer service and satisfaction. Responsibilities include reading and interpreting customer drawings to create A+W drawings in our ERP system, overseeing entering and checking customer orders, and performing general administrative work for all departments. Communicate with customers through phone and e‑mail as required. Assist outside sales representatives by communicating potential issues and providing solutions with orders while working together for customer satisfaction. Analyze and review incoming orders and drawings for completeness and accuracy. Enter customer purchase orders into an ERP system. Create drawings using ERP system (A+W) and attach them to line items in work orders. Troubleshoot processing issues within Teams, scheduling, production, engineering, A+W support, and IT. Assist customers with tracking and expediting orders as required. Place purchase orders for products. Coordinate deliveries with customers. Log customer complaints, coordinate returns for inspections, and issue credits as required. Maintain technical knowledge of Saand products (benefits/comparisons). Assist outside sales representatives. Coordinate interdepartmentally with Production, Scheduling, and Shipping on customer‑specific requirements. Conduct customer account visits, including project discussions, alignment of project orders, understanding of customers’ planning schedules, and coordinating back to our scheduling for capacity planning. Review skid, BOL, delivery run sheets to ensure company meets customer deadlines. What is in for you? Plenty of room for growth and advancement. Excellent working environment, team‑centric culture. Benefits package available after probation period. Work‑life balance. Benefits Included Annual additional $250 towards your benefit. Recognition: BBQs, Christmas party, and luncheon. Dental, Vision, and Extended Health benefits. Employee Assistance Program. RRSP Match. Education and Experience To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this role. Minimum of 3 years of customer service experience in a manufacturing environment. Working knowledge of MS Office and sales order software, and strong keyboarding skills. Ability to read and understand technical drawings and diagrams (asset). Fluency in English and French, written and oral, mandatory. Excellent time management, analytical, and problem‑solving skills. Knowledge of the glass industry (tempering, I.G., laminated glass, fabricated glass) is an asset. Demonstrated strong attention to detail. Proven customer service orientation. Strong proficiency in mathematics, including accurate measurement and fraction use. Ability to establish priorities and work as part of a team. Sense of urgency. Saand is an equal opportunity employer committed to diversity and inclusion. If you are selected to participate in the recruitment process, please inform Human Resources of any accommodations you may require. Saand will work with you in an effort to ensure that you are able to fully participate in the process. APPLY NOW If you are good at what you do, you can work anywhere. If you are the best at what you do, come work at Saand with us. Connect with one of our recruitment team or send us your resume at . Job Types: Full‑time, Permanent Dental care Employee assistance program Extended health care On‑site parking RRSP match Experience: Customer service: 3 years (required) Stittsville START DATE: 11/10/2025 Let us know if you are interested in this position. Complete this short form and we will follow up with you promptly. Job Position Name * Email Address * Phone I consent to receiving information from CERC. * #J-18808-Ljbffr
A leading glass fabrication company in Ottawa seeks a Bilingual Customer Service Representative to act as the primary contact for clients. The role requires strong communication skills in both English and French, along with a minimum of 3 years of customer service experience, preferably in a manufacturing setting. The ideal candidate will thrive in a team-centric environment and be focused on customer satisfaction. A comprehensive benefits package is offered after the probation period.
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