Position: Senior Business Systems Analyst (BSA) – Microsoft Dynamics 365 CRM Experience: 10+ Years Employment Type: Full-time with SCADEA Work Model: Hybrid (2–3 days in office) We are seeking a highly skilled Senior Business Systems Analyst (BSA) with extensive experience in Microsoft Dynamics 365 CRM. This individual will be a self-starter capable of independently driving requirements, contributing to solution design, supporting implementations, and troubleshooting production issues. The role primarily focuses on CRM stabilization and support, including providing advisory guidance on best practices. Insurance domain experience is highly preferred, particularly in understanding business processes, as the BSA will work closely with stakeholders to ensure effective CRM solutions. Business Analysis & Stakeholder Engagement Collaborate with business stakeholders to gather, analyze, and document business requirements. Facilitate workshops, interviews, and working sessions to ensure alignment on business needs. Perform gap analysis and recommend process improvements where applicable. Microsoft Dynamics 365 CRM Solution Delivery Act as lead BSA for Dynamics 365 CRM initiatives. Translate business requirements into: Partner with architects, developers, QA, and integration teams to deliver CRM solutions. Support configuration and customization of Dynamics 365 CRM Ensure adherence to Microsoft Dynamics 365 best practices. Implementation, Stabilization & Production Support Participate in end-to-end CRM implementations, enhancements, and stabilization activities. perform root cause analysis and implement permanent fixes. Lead and support User Acceptance Testing (UAT) and defect triage. Governance & Continuous Improvement Proactively identify risks, gaps, and opportunities for CRM optimization. Stay informed on industry trends, particularly in commercial insurance. Bachelor’s degree in Business, IT, or related field. ~10+ years of experience as a Business Analyst / Business Systems Analyst. ~ Strong hands-on experience with Microsoft Dynamics 365 CRM. ~ Proven experience in CRM implementation, upgrades, and stabilization. ~ Technical understanding of Dynamics CRM, including: ~ Business process flows ~ Exposure to insurance business processes (underwriting, claims, policy administration). Experience with Power Platform (Power Apps, Power Automate, Power BI). CBAP or equivalent Business Analysis certification. Experience with SQL and data analysis. Familiarity with Agile / Scrum delivery models.
