Overview This role has a starting hourly rate of $27.43 ! If you enjoy working with the public in a high energy and dynamic environment - challenging and rewarding job opportunities await you at Serco Canada Inc. You will be part of a professional team which supports operations at all DriveTest Centres across Ontario on behalf of the Ministry of Transportation. Driver Examiners are based out of one of our 56 DriveTest Centre locations. Bring your expertise and customer service skills Serco Canada Inc. where challenging and rewarding job opportunities await you! Serco supports the Ministry of Transportation as a prime for their Driver Examiner Services (DES) contract which supports their DriveTest Centre operations, providing customer information and assisting members of the public at various stages of the driver’s licensing process. Our team of Driver Examiners engages with customers in a friendly, knowledgeable and professional manner. You will be part of a team that works closely with the customer and other Serco teams that examine applicants through a road test to determine their abilities in the mechanics and handling of vehicles. Driver Examiners also conduct controlled class tests; observe and assess riding habits, skills and the applicants’ demonstrated ability in the operation of vehicles, making notes on applicants’ compliance to traffic laws, how they handle stressful situations, their adherence to driving regulations and safe driving practices. You will provide examination results and details regarding errors, as well as areas requiring improvement and complete the evaluation forms for road test assessments, entering road test results into a system/computer. Serco’s Regional Managers and individual Site Managers lead the team of Driver Examiners, offering many years of experience working with our customer and providing the Ministry with excellence in customer care. This position is contingent upon your ability to Pass Criminal Record Check (CPIC); Fingerprint Criminal Record Check. Summary / Purpose Evaluates the driving ability of applicants at the G2 and G level. Evaluates the driving ability of applicants at the M2, M and controlled class (ABZ) level, if qualified and required. Provides grade of road test, licence information and resolves licensing issues. Provides information and assistance related to Driver Examination services. To ensure the fair and proper conduct of examinations in an environment that enables candidates to perform at their best. Key Responsibilities Provides excellent customer service during the delivery all Driver Examination Services. Responds to enquiries related to driver licensing, determines applicant status, provides information regarding test/re-test procedures and class of licence(s). Completes verification by verbally confirming the candidates full name and full date of birth. Examine applicants through a road test; to determine applicant’s abilities in the mechanics and handling of vehicles, notes compliance to traffic laws, stressful situations, driving regulations and safe driving practices. Provides examination results and details regarding errors and areas requiring improvement. Completes evaluation forms for road test assessments. Attends travel points to provide testing and licensing services, where applicable. If conducting M2, M and controlled class tests, observes and assesses riding habits, skill and demonstrated ability in the operation of vehicles. Conducts road test for those requiring special needs or for those with disabilities. Comply with all regulations, policies and procedures pertaining to the operations including occupational health and safety, environmental, drug and alcohol, and quality. Adheres to all Ministry and operational confidentiality requirements. Other related duties relevant to this position as may be required. Health & Safety Ensures the ongoing maintenance of safe, healthy, and sustainable working environment at a DriveTest Centre including travel points. Takes every precaution to contribute to a safe and healthy workplace. Demonstrates correct use of equipment, materials and protective devices required by law. Demonstrates awareness of and educates self on changes to legislation, regulations, Company policies and procedures. Takes the initiative to report unsafe conditions. Complies with Part III, Section 27 of the OHSA (Duties of Workers). Other / Projects Comply with Serco Canada Inc. policies and procedures. Performs other tasks as assigned by management, including but not limited to special projects. Must participate in obtaining any required security measures, as deemed by Serco. Must participate in IDEC testing, Initial and maintenance training for the applicable road test examination qualified to conduct. Qualifications Education / Certifications GED or high school diploma as a minimum Fluency in French and English. Must hold a valid Ontario Class G driver’s licence. Must have at least four years driving experience, verified based on “date first licenced” indicated on the Ontario driver’s licence. Must hold a valid Class M and/or controlled class driver’s licence, if applicable. No more than four demerit points and three violations at all times during employment as a Driver Examiner. Knowledge and Experience Knowledge of the DriveTest program and related legislation, regulations, government, and company policies is preferred. Intermediate level computer skills required. Two (2) years’ experience with demonstrated excellent customer service. Skills / Competencies Excellent customer service skills, ability to deal with difficult and highly complex situations. Ability to multi-task. Ability to process and manage sensitive personal information. Knowledge of applicable sections of the Highway Traffic Act, related regulations, and legislation as well as related government and company policies to provide information and advice to applicants. Strong judgement and decision-making skills. Ability to self-manage a schedule within the confines of their scheduled worked day. Mental and Physical Effort Mental: Activities are moderate intensity at more than 4 hrs/day or high intensity at 2-4 hrs/day Physical: Activities are moderate intensity, 2-4 hrs/day Working Conditions Some exposure to disagreeable elements Minor risk of injury, harm, or illness Weather related and vehicle exposure Employees hours vary based on customer demand and location’s operating hours. This position may require extended shift hours including evenings and possibly Saturday and Sunday hours (depending on location) during certain periods of the year when DriveTest Centre volume is higher. This position requires the attendance of a formal training session, which includes classroom instruction with experienced and qualified trainers and on-the-job shadowing at a DriveTest Centre facilitated by a coach. If you are unsuccessful at any stage of the training, your employment will end effective immediately. If you are interested in supporting and working with our Customer Service professionals and a passionate Serco team- then submit your application now for immediate consideration. It only takes a few minutes and could change your career! Company Overview Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco’s 9,000+ employees strive to make an impact everyday across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters. To review Serco benefits please visit: . If you require an accommodation with the application process please email: or call the HR Service Desk at , option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email. Candidates may be asked to present proof of identify during the selection process. If requested, this will require presentation of a government-issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see our Applicant Privacy Policy and Notice. Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. #J-18808-Ljbffr
A leading service provider is seeking a Driver Examiner in Brampton for a full-time, permanent role. The candidate will evaluate driving skills and provide essential customer service during road tests. Requirements include a high school diploma, fluency in French and English, and a valid Ontario driver's license. This role involves conducting tests, processing sensitive information, and ensuring compliance with regulations in a dynamic work environment.
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A leading transportation services company in Toronto seeks a Driver Examiner to conduct road tests and evaluate applicants' driving abilities. The role requires excellent customer service skills, a valid Ontario Class G driver's licence, and four years of driving experience. Responsibilities include recording results and providing testing services across multiple locations. This full-time position offers competitive compensation and a commitment to work-life balance.
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Driver Examiner 2 - Downsview – Full Time – Term – Non Bilingual Join to apply for the Driver Examiner 2 - Downsview – Full Time – Term – Non Bilingual role at Serco . This role has a starting hourly rate of $27.43! If you enjoy working with the public in a high energy and dynamic environment, challenging and rewarding job opportunities await you at Serco Canada Inc. You will be part of a professional team which supports operations at all DriveTest Centres across Ontario on behalf of the Ministry of Transportation. Driver Examiners are based out of one of our 56 DriveTest Centre locations. Bring your expertise and customer service skills to Serco Canada Inc. where challenging and rewarding job opportunities await you! Serco supports the Ministry of Transportation as a prime for their Driver Examiner Services (DES) contract which supports their DriveTest Centre operations, providing customer information and assisting members of the public at various stages of the driver’s licensing process. Our team of Driver Examiners engages with customers in a friendly, knowledgeable and professional manner. You will be part of a team that works closely with the customer and other Serco teams that examine applicants through a road test to determine their abilities in the mechanics and handling of vehicles. Driver Examiners also conduct controlled class tests; observe and assess riding habits, skills and the applicants’ demonstrated ability in the operation of vehicles, making notes on applicants’ compliance to traffic laws, how they handle stressful situations, their adherence to driving regulations and safe driving practices. You will provide examination results and details regarding errors, as well as areas requiring improvement and complete the evaluation forms for road test assessments, entering road test results into a system/computer. Serco’s Regional Managers and individual Site Managers lead the team of Driver Examiners, offering many years of experience working with our customer and providing the Ministry with excellence in customer care. Summary / Purpose Evaluates the driving ability of applicants at the G2 and G level. Evaluates the driving ability of applicants at the M2, M and controlled class (ABZ) level. Provides grade of road test, licence information and resolves licensing issues. Provides information and assistance related to Driver Examination services. Ensures the fair and proper conduct of examinations in an environment that enables candidates to perform at their best. Key Responsibilities Provides excellent customer service during the delivery of all Driver Examination Services. Responds to enquiries related to driver licensing, determines applicant status, provides information regarding test/re-test procedures and class of licence(s). Completes verification by verbally confirming the candidates full name and full date of birth. Examines applicants through a road test; to determine applicant’s abilities in the mechanics and handling of vehicles, notes compliance to traffic laws, stressful situations, driving regulations and safe driving practices. Provides examination results and details regarding errors and areas requiring improvement. Completes evaluation forms for road test assessments. Attends travel points to provide testing and licensing services, where applicable. If conducting M2, M and controlled class tests, observes and assesses riding habits, skill and demonstrated ability in the operation of vehicles. Conducts road test for those requiring special needs or for those with disabilities. Complies with all regulations, policies and procedures pertaining to the operations including occupational health and safety, environmental, drug and alcohol, and quality. Adheres to all Ministry and operational confidentiality requirements. Other related duties relevant to this position as may be required. Health and Safety Ensures the ongoing maintenance of safe, healthy, and sustainable working environment at a DriveTest Centre including travel points. Takes every precaution to contribute to a safe and healthy workplace. Demonstrates correct use of equipment, materials and protective devices required by law. Demonstrates awareness of and educates self on changes to legislation, regulations, Company policies and procedures. Takes the initiative to report unsafe conditions. Complies with Part III, Section 27 of the OHSA (Duties of Workers). Other / Projects Complies with Serco Canada Inc. policies and procedures. Performs other tasks as assigned by management, including but not limited to special projects. Must participate in obtaining any required security measures, as deemed by Serco. Must participate in IDEC testing, Initial and maintenance training for the applicable road test examination qualified to conduct. Qualifications GED or high school diploma as a minimum. Must hold a valid Ontario Class G driver’s licence. Must have at least four years driving experience, verified based on “date first licenced” indicated on the Ontario driver’s licence. Must hold a valid Class M and/or controlled class driver’s licence, if applicable. No more than four demerit points and three violations at all times during employment as a Driver Examiner. Knowledge and Experience Knowledge of the DriveTest program and related legislation, regulations, government, and company policies is preferred. Intermediate level computer skills required. Two (2) years’ experience with demonstrated excellent customer service. Skills / Competencies Excellent customer service skills, ability to deal with difficult and highly complex situations. Ability to multi-task. Ability to process and manage sensitive personal information. Knowledge of applicable sections of the Highway Traffic Act, related regulations, and legislation as well as related government and company policies to provide information and advice to applicants. Strong judgement and decision‑making skills. Ability to self‑manage a schedule within the confines of their scheduled worked day. Knowledge and understanding of driving and assessment : Theory of driving behaviour, hazard perception and accident avoidance. Driving test policies and standards, requirements of the driving test. Assessment skills : Ability to observe accurately, monitor and evaluate overall candidate performance. Foresee, correct and comprehensive recognition of dangerous situations. Uniformity and consistency in assessment. Assimilate information quickly and extract key points. Quality of service : Ability to establish and communicate what the candidate can expect during the test. Ability to communicate clearly, choosing content, style, and language to suit the audience and context and deal with enquiries from candidates. Ability to provide clear feedback about test results. Fostering change : The ability to demonstrate support for innovation and for organizational changes needed to improve the organization's effectiveness. Thoroughness : The ability to ensure that one's own work is complete and accurate. Proven track record of high performance and creating a positive and productive work environment. Decisiveness : The ability to make difficult decisions in a timely manner. Stress management : The ability to keep functioning effectively when under pressure and maintain self‑control in the face of hostility or provocation. Personal credibility : To be responsible, reliable, and trustworthy. Mental and Physical Effort Mental: Activities are moderate intensity at more than 4 hrs/day or high intensity at 2-4 hrs/day. Physical: Activities are moderate intensity, 2-4 hrs/day. Working Conditions Some exposure to disagreeable elements. Minor risk of injury, harm, or illness. Weather related and vehicle exposure. Employees hours vary based on customer demand and location’s operating hours. This position may require extended shift hours including evenings and possibly Saturday and Sunday hours (depending on location) during certain periods of the year when DriveTest Centre volume is higher. This position requires the attendance of a formal training session, which includes classroom instruction with experienced and qualified trainers and on‑job shadowing at a DriveTest Centre facilitated by a coach. If you are unsuccessful at any stage of the training, your employment will end effective immediately. Application Information Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. Pay Transparency Our Total Rewards package includes competitive pay, performance-based incentives, and benefits that promote well‑being and work‑life balance—so you can thrive both professionally and personally. Salary range: The range for this position can be found at the top of the posting. This range is provided as a general guideline and represents a good faith estimate across all experience levels. Actual base salary will be determined by a variety of factors, including but not limited to, the scope of the role, relevant experience, job‑related knowledge, education and training, key skills, and geographic market considerations. For roles available in multiple provinces, the range may vary to reflect differences in local labor markets. In addition to base salary, eligible positions may include other forms of compensation such as annual bonuses or long‑term incentive opportunities. Company Overview Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco’s 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters. #J-18808-Ljbffr
Position Description This role has a starting hourly rate of $26.63 ! If you enjoy working with the public in a high energy and dynamic environment, challenging and rewarding job opportunities await you at Serco Canada Inc. You will be part of a professional team that supports operations at all DriveTest Centres across Ontario on behalf of the Ministry of Transportation. Driver Examiners are based out of one of our 56 DriveTest Centre locations. Bring your expertise and customer service skills to Serco Canada Inc. where challenging and rewarding job opportunities await you! Serco supports the Ministry of Transportation as a prime for their Driver Examiner Services (DES) contract, which supports their DriveTest Centre operations, providing customer information and assisting members of the public at various stages of the driver’s licensing process. Our team of Driver Examiners engages with customers in a friendly, knowledgeable and professional manner. You will be part of a team that works closely with the customer and other Serco teams that examine applicants through a road test to determine their abilities in the mechanics and handling of vehicles. Driver Examiners also conduct controlled class tests; observe and assess riding habits, skills, and the applicants’ demonstrated ability in the operation of vehicles, making notes on applicants’ compliance with traffic laws, how they handle stressful situations, their adherence to driving regulations, and safe driving practices. You will provide examination results and details regarding errors, as well as areas requiring improvement, and complete the evaluation forms for road test assessments, entering road test results into a system/computer. Serco’s Regional Managers and individual Site Managers lead the team of Driver Examiners, offering many years of experience working with our customer and providing the Ministry with excellence in customer care. This position is contingent upon your ability to pass a Criminal Record Check (CPIC) and Fingerprint Criminal Record Check. SUMMARY/PURPOSE: Evaluates the driving ability of applicants at the G2 and G level. Evaluates the driving ability of applicants at the M2, M, and controlled class (ABZ) level, if qualified and required. Provides grade of road test, licence information, and resolves licensing issues. Provides information and assistance related to Driver Examination services. Ensures the fair and proper conduct of examinations in an environment that enables candidates to perform at their best. KEY RESPONSIBILITIES: Provides excellent customer service during the delivery of all Driver Examination Services. Responds to enquiries related to driver licensing, determines applicant status, and provides information regarding test/re-test procedures and class of licence(s). Completes verification by verbally confirming the candidate's full name and full date of birth. Examines applicants through a road test to determine applicants’ abilities in the mechanics and handling of vehicles, notes compliance with traffic laws, stressful situations, driving regulations, and safe driving practices. Provides examination results and details regarding errors and areas requiring improvement. Completes evaluation forms for road test assessments. Attends travel points to provide testing and licensing services, where applicable. If conducting M2, M, and controlled class tests, observes and assesses riding habits, skill, and demonstrated ability in the operation of vehicles. Conducts road tests for those requiring special needs or for those with disabilities. Complies with all regulations, policies, and procedures pertaining to operations including occupational health and safety, environmental, drug and alcohol, and quality. Adheres to all Ministry and operational confidentiality requirements. Other related duties relevant to this position as may be required. HEALTH AND SAFETY: Ensures the ongoing maintenance of a safe, healthy, and sustainable working environment at a DriveTest Centre including travel points. Takes every precaution to contribute to a safe and healthy workplace. Demonstrates correct use of equipment, materials, and protective devices required by law. Demonstrates awareness of and educates self on changes to legislation, regulations, Company policies, and procedures. Takes the initiative to report unsafe conditions. Complies with Part III, Section 27 of the OHSA (Duties of Workers). OTHER/PROJECTS: Complies with Serco Canada Inc. policies and procedures. Performs other tasks as assigned by management, including but not limited to special projects. Must participate in obtaining any required security measures, as deemed by Serco. Must participate in IDEC testing, Initial and maintenance training for the applicable road test examination qualified to conduct. Qualifications JOB REQUIREMENTS: EDUCATION /CERTIFICATIONS: GED or high school diploma as a minimum. Fluency in French and English. Must hold a valid Ontario Class G driver’s licence. Must have at least four years of driving experience, verified based on the “date first licenced” indicated on the Ontario driver’s licence. Must hold a valid Class M and/or controlled class driver’s licence, if applicable. No more than four demerit points and three violations at all times during employment as a Driver Examiner. KNOWLEDGE and EXPERIENCE: Knowledge of the DriveTest program and related legislation, regulations, government, and company policies is preferred. Intermediate level computer skills required. Two (2) years’ experience with demonstrated excellent customer service. SKILLS/COMPETENCIES: Excellent customer service skills, ability to deal with difficult and highly complex situations. Ability to multi-task. Ability to process and manage sensitive personal information. Knowledge of applicable sections of the Highway Traffic Act, related regulations, and legislation, as well as related government and company policies to provide information and advice to applicants. Strong judgement and decision-making skills. Ability to self-manage a schedule within the confines of their scheduled workday. Knowledge and understanding of driving and assessment: Theory of driving behaviour, hazard perception, and accident avoidance. Driving test policies and standards, requirements of the driving test. Assessment skills: Ability to observe accurately, monitor and evaluate overall candidate performance. Foresee, correct, and comprehensively recognize dangerous situations. Uniformity and consistency in assessment. Assimilate information quickly and extract key points. Quality of service: Ability to establish and communicate what the candidate can expect during the test. Ability to communicate clearly, choosing content, style, and language to suit the audience and context and deal with enquiries from candidates. Ability to provide clear feedback about test results. Fostering Change: The ability to demonstrate support for innovation and for organizational changes needed to improve the organization's effectiveness. Thoroughness: The ability to ensure that one's own work is complete and accurate. Proven track record of high performance and creating a positive and productive work environment. Decisiveness: The ability to make difficult decisions in a timely manner. Stress Management: The ability to keep functioning effectively when under pressure and maintain self-control in the face of hostility or provocation. Personal credibility: To be responsible, reliable, and trustworthy. MENTAL AND PHYSICAL EFFORT: Mental: Activities are moderate intensity at more than 4 hrs/day or high intensity at 2-4 hrs/day. Physical: Activities are moderate intensity, 2-4 hrs/day. WORKING CONDITIONS: Some exposure to disagreeable elements. Minor risk of injury, harm, or illness. Weather-related and vehicle exposure. *Employees' hours vary based on customer demand and location’s operating hours. *This position may require extended shift hours including evenings and possibly Saturday and Sunday hours (depending on location) during certain periods of the year when DriveTest Centre volume is higher. *This position requires the attendance of a formal training session, which includes classroom instruction with experienced and qualified trainers and on-the-job shadowing at a DriveTest Centre facilitated by a coach. If you are unsuccessful at any stage of the training, your employment will end effective immediately. If you are interested in supporting and working with our Customer Service professionals and a passionate Serco team, then submit your application now for immediate consideration. It only takes a few minutes and could change your career! Company Overview Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco’s 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters. To review Serco benefits please visit: Serco Benefits . If you require an accommodation with the application process please email: or call the HR Service Desk at , option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email. Candidates may be asked to present proof of identity during the selection process. If requested, this will require presentation of a government-issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see our Applicant Privacy Policy and Notice. Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. #J-18808-Ljbffr
A leading service provider in Canada is seeking a Driver Examiner 2 in Downsview. This full-time role requires conducting road tests and ensuring fair examination standards. Applicants must hold a valid Ontario Class G licence and possess excellent customer service skills. Competitive hourly rate starts at $27.43. Join a professional team dedicated to upholding the Ministry of Transportation's high standards.
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An established industry player is seeking dedicated Driver Examiners to join their team in a vibrant environment. This role involves evaluating applicants' driving skills, providing essential feedback, and ensuring a fair examination process. You will engage with the public, utilizing your customer service expertise to assist individuals through their licensing journey. This position offers a dynamic work atmosphere where your contributions directly impact road safety and driver competency. If you're passionate about driving and customer service, this opportunity could be your next career milestone.
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Position Description This role has a starting hourly rate of $27.43 If you enjoy working with the public in a high energy and dynamic environment – challenging and rewarding job opportunities await you at Serco Canada Inc. You will be part of a professional team which supports operations at all DriveTest Centres across Ontario on behalf of the Ministry of Transportation. Serco supports the Ministry of Transportation as a prime contractor for their Driver Examiner Services (DES) contract which supports DriveTest Centre operations providing customer information and assisting members of the public at various stages of the driver licensing process. You will be part of a team that works closely with customers and other Serco teams to examine applicants through a road test to determine their abilities in the mechanics and handling of vehicles. Driver Examiners also conduct controlled class tests, observe and assess riding habits, skills, and the applicants’ demonstrated ability in the operation of vehicles, noting compliance with traffic laws, handling of stressful situations, adherence to driving regulations, and safe driving practices. You will provide examination results and details regarding errors as well as areas requiring improvement and complete the evaluation forms for road test assessments, entering road test results into a system/computer. Sercos Regional Managers and individual Site Managers lead the team of Driver Examiners, offering many years of experience working with our customers and providing the Ministry with excellence in customer care. This position is contingent upon your ability to Pass Criminal Record Check (CPIC) and Fingerprint Criminal Record Check. SUMMARY / PURPOSE Evaluates the driving ability of applicants at the G2 and G level. Evaluates the driving ability of applicants at the M2 M and controlled class (ABZ) level. Provides grade of road test licence information and resolves licensing issues. Provides information and assistance related to Driver Examination services. Ensures the fair and proper conduct of examinations in an environment that enables candidates to perform at their best. KEY RESPONSIBILITIES Provides excellent customer service during the delivery of all Driver Examination Services. Responds to enquiries related to driver licensing, determines applicant status, provides information regarding test/re‑test procedures and class of licence(s). Completes verification by verbally confirming the candidates’ full name and full date of birth. Examines applicants through a road test to determine their abilities in the mechanics and handling of vehicles, noting compliance to traffic laws and handling of stressful situations. Provides examination results and details regarding errors and areas requiring improvement. Completes evaluation forms for road test assessments. Attends travel points to provide testing and licensing services where applicable. Observes and assesses riding habits, skills, and demonstrated ability in the operation of vehicles when conducting M2 M and controlled class tests. Conducts road tests for those requiring special needs or for those with disabilities. Complies with all regulations, policies and procedures relating to operations including occupational health and safety, environmental drug and alcohol, and quality. Adheres to all Ministry and operational confidentiality requirements. Performs other related duties relevant to this position as may be required. HEALTH AND SAFETY Ensures the ongoing maintenance of a safe, healthy and sustainable working environment at a DriveTest Centre including travel points. Takes every precaution to contribute to a safe and healthy workplace. Demonstrates correct use of equipment, materials and protective devices required by law. Demonstrates awareness of and educates self on changes to legislation, regulations, company policies and procedures. Takes the initiative to report unsafe conditions. Complies with Part III Section 27 of the OHSA (Duties of Workers). OTHER / PROJECTS Complies with Serco Canada Inc. policies and procedures. Performs other tasks as assigned by management, including but not limited to special projects. Participates in obtaining any required security measures as deemed by Serco. Participates in IDEC testing, initial and maintenance training for the applicable road test examination qualified to conduct. QUALIFICATIONS JOB REQUIREMENTS EDUCATION / CERTIFICATIONS GED or high school diploma as a minimum. Must hold a valid Ontario Class G driver’s licence. Must have at least four years driving experience, verified based on the date first licensed indicated on the Ontario driver’s licence. Must hold a valid Class M and/or controlled class driver’s licence if applicable. No more than four demerit points and three violations at all times during employment as a Driver Examiner. KNOWLEDGE and EXPERIENCE Knowledge of the DriveTest program and related legislation, regulations, government and company policies is preferred. Intermediate level computer skills required. Two (2) years experience with demonstrated excellent customer service. SKILLS / COMPETENCIES (Interpersonal Communication Financial Managerial Problem solving) Excellent customer service skills; ability to deal with difficult and highly complex situations. Ability to multi‑task. Ability to process and manage sensitive personal information. Knowledge of applicable sections of the Highway Traffic Act related regulations and legislation to provide information and advice to applicants. Strong judgement and decision‑making skills. Ability to self‑manage a schedule within the confines of a scheduled worked day. Knowledge and understanding of driving and assessment – theory of driving behaviour, hazard perception and accident avoidance, driving test policies and standards, requirements of the driving test. Assessment skills – ability to observe accurately, monitor and evaluate overall candidate performance, foresee correct and comprehensive recognition of dangerous situations, uniformity and consistency in assessment, assimilate information quickly and extract key points. Quality of service – ability to establish and communicate what the candidate can expect during the test, communicate clearly, choose content style and language to suit the audience and context, and deal with enquiries from candidates. Ability to provide clear feedback about test results. Fostering Change – the ability to demonstrate support for innovation and for organizational changes needed to improve the organisation’s effectiveness. Thoroughness – the ability to ensure that one’s own work is complete and accurate. Proven track record of high performance and creating a positive and productive work environment. Decisiveness – the ability to make difficult decisions in a timely manner. Stress Management – the ability to keep functioning effectively when under pressure and maintain self‑control in the face of hostility or provocation. Personal credibility – responsible, reliable, and trustworthy. MENTAL AND PHYSICAL EFFORT Mental: Activities are moderate intensity at more than 4 hrs/day or high intensity at 2‑4 hrs/day. Physical: Activities are moderate intensity 2‑4 hrs/day. WORKING CONDITIONS Some exposure to disagreeable elements. Minor risk of injury, harm or illness. Weather‑related and vehicle exposure. Employee hours vary based on customer demand and location operating hours. This position may require extended shift hours including evenings and possibly Saturday and Sunday hours during certain periods when DriveTest Centre volume is higher. Requires attendance of a formal training session which includes classroom instruction, on‑the‑job shadowing, and assessment. Unsuccessful completion of any training stage will terminate employment immediately. If you are interested in supporting and working with our customer service professionals and a passionate Serco team, submit your application now for immediate consideration. It only takes a few minutes and could change your career! Company Overview Serco Inc. (Serco) is the Americas division of Serco Group North America. Sercos 9000 employees strive to make an impact each day across 100 sites in the areas of Defense, Citizen Services and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. Serco is a place you can count on and where you can make an impact because every contribution matters. To review Serco benefits please visit: If you require an accommodation with the application process, please email: or call the HR Service Desk at option 1. Please note due to EEOC / OFCCP compliance Serco is unable to accept resumes by email. Candidates may be asked to present proof of identity during the selection process. If requested this will require presentation of a government‑issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain the information provided as proof of identity. For more information on how Serco uses your information, please see our Applicant Privacy Policy and Notice. Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email. Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex (including sexual orientation), gender identity, national origin, disability, veteran status, and other legally protected characteristics. Employment Type : Full‑Time Department / Functional Area : Customer Service Experience : years Vacancy : 1 #J-18808-Ljbffr
A leading service provider in Canada is seeking a Driver Examiner to evaluate applicants' driving abilities and provide exceptional customer service. The role requires a valid Ontario Class G driver’s licence and at least four years of verified driving experience. Responsibilities include conducting road tests and ensuring compliance with traffic laws. The successful candidate will thrive in a dynamic environment and demonstrate strong judgement and decision-making skills. Full-time position with an hourly rate starting at $27.43.
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Driver Examiner 2 – Downsview – Full Time – Perm – Non Bilingual This role has a starting hourly rate of $27.43 .
Serco Canada Inc. seeks a Driver Examiner to support DriveTest Centres across Ontario, assisting the public in the driver licensing process. SUMMARY / PURPOSE Evaluate driving ability of G2, G, M2, M, and controlled class (ABZ) applicants. Provide road‑test grades, licence information and resolve licensing issues. Offer customer information and assistance related to Driver Examination services. KEY RESPONSIBILITIES Deliver excellent customer service during all Driver Examination Services. Respond to enquiries and determine applicant status, including test/re‑test procedures and licence class. Confirm candidate name and date of birth verbally and complete verification. Conduct road tests, observe compliance with traffic laws, assess stressful situations and safe driving practices. Provide examination results, highlight errors and areas for improvement, and complete evaluation forms. Provide testing and licensing services at travel points where required. Observe and assess riding habits, skill and vehicle operation for M2, M and controlled class tests. Conduct tests for applicants with special needs or disabilities. Comply with all regulations, policies and procedures (OHSA, environmental, drug and alcohol, quality). Adhere to Ministry and operational confidentiality requirements. HEALTH AND SAFETY Maintain a safe, healthy and sustainable working environment at DriveTest Centre and travel points. Take precautions and contribute to a safe workplace. Use equipment, materials and protective devices correctly. Stay aware of legislation, regulations and company policies. Report unsafe conditions promptly. Comply with Part III, Section 27 of the OHSA. OTHER / PROJECTS Follow Serco Canada Inc. policies and procedures. Perform tasks assigned by management, including special projects. Participate in required security measures. Participate in IDEC testing and training for qualified road‑test examination. QUALIFICATIONS JOB REQUIREMENTS Pass Criminal Record Check (CPIC) and Fingerprint Criminal Record Check. EDUCATION / CERTIFICATIONS GED or high school diploma (minimum). Valid Ontario Class G driver’s licence. At least four years driving experience (verified by licence date). Valid Class M and/or controlled class licence, if applicable. No more than four demerit points and three violations at all times. KNOWLEDGE AND EXPERIENCE Knowledge of DriveTest program and related legislation, regulations, and company policies. Intermediate computer skills. Two years of excellent customer service experience. SKILLS / COMPETENCIES Excellent customer service skills, handle complex situations. Multi‑tasking ability. Process and manage sensitive personal information. Knowledge of Highway Traffic Act, relevant regulations and company policies. Strong judgment and decision‑making. Self‑manage schedule within working day. MENTAL AND PHYSICAL EFFORT Mental: Moderate intensity > 4 hrs/day or high intensity 2‑4 hrs/day. Physical: Moderate intensity 2‑4 hrs/day. WORKING CONDITIONS Exposure to disagreeable elements. Minor risk of injury, harm or illness. Weather‑related and vehicle exposure. Hours vary by demand and location; may include evenings, Saturdays and Sundays. Formal training required; failure to complete results in immediate termination. If you are interested in supporting our Customer Service professionals and working with a passionate Serco team, submit your application now for immediate consideration. COMPANY OVERVIEW Serco Inc. is the Americas division of Serco Group, plc, with 9,000+ employees across 100+ sites. We deliver vital services to government and commercial clients. PAY TRANSPARENCY Competitive pay, performance‑based incentives and benefits promote work‑life balance. Base salary is determined by role, experience and market. For details, please visit the Serco career benefits page. EEO STATEMENT Serco is an equal‑opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status and other legally protected characteristics. #J-18808-Ljbffr
