A global technology company is seeking a Principal Customer Success Executive in Toronto to enhance customer relationships and drive satisfaction. The role involves high-complexity transformations and close collaboration with executive leaders to ensure alignment with business strategies. Candidates must have over 15 years in account management or consulting, along with experience integrating AI into processes. This position requires a strong understanding of the ServiceNow platform and the ability to manage multiple client expectations effectively.
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Must live in Toronto or nearby area Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI‑enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud‑based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Role Overview As a trusted C‑Suite / executive level advisor on ServiceNow offerings, the Principal Customer Success Executive (PCSE) owns the post‑sale customer relationship, aiming to increase customer satisfaction and drive retention through Impact delivery. Principal CSEs are experienced individuals who bring a consultative, problem‑solving approach to partnering with senior customer stakeholders to derive value from our platforms. They demonstrate a strong understanding of customer’s industry and specific business strategies, driving alignment between these factors and what ServiceNow can offer to enable better business outcomes for their customers. This role drives business transformation by maximizing the long‑term strategic value of ServiceNow and ensuring that every aspect of the customer’s platform and capability are ready for expansion. They provide strategic direction and mentorship to both customers and ServiceNow teams managing complex, multi‑workstream programs. They play a pivotal role in resolving escalations and mitigating risks, ensuring adoption and usage is maintained at healthy levels. Principal CSEs focus on ensuring the customer recognizes the value of the ServiceNow Platform at all levels and stages, facilitating a smooth path to both renewal and up‑and cross‑sell. Overall, Principal CSEs are responsible for fostering the relationship with C‑suite level stakeholders in a smaller number of strategically important Impact accounts, with the aim of increasing customer satisfaction and driving retention and upgrades, where applicable. Job Responsibilities Lead high‑complexity transformations in our largest and most strategic customers, ensuring all ServiceNow Customer Excellence roles align and deliver in accordance with governance frameworks, customer objectives, and organizational priorities; ultimately chaperoning Impact value management and demonstrating strategic oversight Proactively identify professional services pipeline opportunities through product capabilities road mapping, value blueprints and adoption analysis, providing pre‑sales support for funnel opportunities as requested Partner with Impact team members (e.g., Customer Success Managers) leveraging the joint visibility of customer insights to create executive‑ready narratives Work with senior executives to shape and influence customer organizational strategy by identifying emerging trends, refining best practices, and aligning delivery approaches with evolving market demands, and providing industry‑specific thought leadership Drive operational consistency and excellence by standardizing delivery methodologies and ensuring adherence to governance and quality standards, interfacing with Delivery as required Establish relationships with ServiceNow leaders, advocating for product evolution based on customer insights, and mentoring other Customer Success resources on transformation best practices Identify areas of risk and take steps to prevent customer or revenue churn Work closely with Sales Teams to define and execute product adoption and customer retention plans Provide prescriptive guidance on internal project/program governance and help the customer create the appropriate governance models and ensure adherence Help the customer identify incidents where contractual SLAs were missed and take necessary action Improve overall customer satisfaction, as well as the satisfaction of their internal customers To be successful in this role you have: Experience in leveraging or critically thinking about how to integrate AI into work processes, decision‑making, or problem‑solving. This may include using AI‑powered tools, automating workflows, analyzing AI‑driven insights, or exploring AI's potential impact on the function or industry Canadian citizenship or permanent residency status and reside in Toronto, Canada Significant experience collaborating with senior IT and business leaders, with a track record of successfully translating corporate strategy/objectives with the applied use of ServiceNow technology in the context of the client’s environment PMP preferred; project management experience required Minimum 15+ years in client‑facing roles with a focus on account management, consulting, or transformation leadership. Experience in executive‑level leadership roles, with a proven track record of influencing senior stakeholders and driving strategic outcomes, is strongly preferred Experience in any of the following critical subject areas, with a demonstrated history delivering consulting services: IT Strategy and Planning IT Operations and Management Human Resources Security Operations Customer Service Management IT Processes IT Governance IT Portfolio, Program and Project Management IT Project Delivery (SDLC) Experience with project problem diagnosis, solution development, client communications, facilitation of decision making, documentation, managing client expectations, and team leadership Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third‑party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license. #J-18808-Ljbffr
Senior Technical Accelerator Consultant - Impact Join to apply for the Senior Technical Accelerator Consultant - Impact role at ServiceNow Overview Be a core part of a new team we are building in Montreal . The role of the Senior Technical Accelerator Consultant is part of ServiceNow Impact, our newest product. ServiceNow Impact personalizes customers' digital transformation journey on the Now Platform and accelerates customers’ time-to-value. As part of the global customer success organization, this role will help customers unlock business value and accelerate the adoption of the ServiceNow products they have purchased through delivering our technical accelerator. You will act as the ServiceNow subject matter expert and bring ServiceNow best practices, innovations, and capabilities to help customers achieve their goals. The ideal candidate has significant experience in ServiceNow development and wants to help our client base with their digital transformation capabilities. Responsibilities Present and deliver one or more offerings from our portfolio of technical accelerators to complex, large enterprise customers remotely. Prepare all client-facing and internal deliverables that are technology-related. Identify and drive process improvement opportunities, guide best practices development, and mentor/guide junior team members. Guide development of new offerings for our technical accelerator portfolio. Engage with customers’ requests in Impact including scoping of the level of effort, fulfilling business requirements, and resolving customer escalations. Demonstrate the product, both standard and tailored to customer needs. Understand business and technical problems addressed by the Customer Success Program evolving products and business needs (security, upgrades, etc.). Develop and maintain strong working relationships with other teams. Drive continuous improvements of our implementation methodology and service offerings based on client experiences. Provide thought leadership, lead changes and mentor/coaching of team members (IC1 – IC3). Mentor resources and peer review development work. Qualifications Educational Background: Bachelor’s degree in information technology, Computer Science, or related field, or equivalent experience. Professional Experience: Minimum of 5 years in ITOM or ITAM consulting, with a proven track record of successful ServiceNow ITOM, ITAM (HAM and SAM) implementations. Technical Proficiency: Strong expertise in ServiceNow ITOM and ITAM modules. Ideally experience with ITSM, SPM, IRM, EA, SOW, PA, ITOM/ITAM, HRSD and general ServiceNow platform capabilities. Certifications: ServiceNow CIS – ITOM (Discovery, Service Mapping, Event Management) ServiceNow CIS – ITAM (HAM or SAMP) Analytical Skills: Strong problem-solving abilities with a focus on delivering innovative solutions. Communication Skills: Excellent verbal and written communication skills, capable of conveying complex technical concepts to diverse audiences. Experience leading ServiceNow ITOM implementations in client environments; agile experience preferred. Willingness to study for and maintain additional ServiceNow certifications. Location: Must come into the Montreal office 2 days a week (no exceptions). Preferred Certifications: CIS – ITOM (Discovery, Service Mapping, Event Management), CIS – HAM, or CIS – SAM; plus CSA or CAD, and at least one CIS certification. US Citizenship or a Green Card is required. Work and Compliance Information Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. Applicants with arrest or conviction records will be considered in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or cannot use this online application and need an alternative method to apply, please contact for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, ServiceNow may need to obtain export control approval from government authorities. All employment is contingent upon obtaining any necessary export licenses or approvals. From Fortune. 2025 Fortune Media IP Limited. All rights reserved. Used under license. #J-18808-Ljbffr
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description What you get to do in this role: The role of the Senior Customer Success Manager is to act as an advocate for our customers. You will oversee a portfolio of customers to help them achieve business outcomes and foster greater adoption and usage of the ServiceNow products they have purchased through prescriptive guidance. You will bring ServiceNow's best practices, innovations, and capabilities to help customers achieve their goals. You will oversee the engagement and outcomes for customers in your portfolio Ensure customers are technically healthy and on the most recent version of our product Leverage existing Success Plays to assist customers, but also assist new Success Plays Work with customers to create new use case/success stories Ensure that customers obtain the maximum value from their ServiceNow investment and use their licenses Guide other ServiceNow teams to address customer issues Oversee projects identified by leaders Ensure any escalated clients are resolved quickly, using resources from across the company ecosystem Qualifications To be successful in this role you have: Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. Minimum 7 years of related work experience; OR equivalent work experience Creativity with comfort running projects independently Improve complex issues through analysis and resolution Succeed in working collaboratively ServiceNow certifications Additional Information Equal Opportunity Employer Accommodations Export Control Regulations We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. #J-18808-Ljbffr
3 days ago Be among the first 25 applicants Company Description Tout a commencé sous le soleil de San Diego, en Californie, en 2004, lorsqu’un ingénieur visionnaire, Fred Luddy, a vu le potentiel de transformer notre façon de travailler. Aujourd’hui, ServiceNow se présente comme un leader mondial du marché, apportant une technologie innovante améliorée par l’IA à plus de 8 100 clients, dont 85% des entreprises du Fortune 500®. Notre plateforme intelligente basée sur le nuage connecte de manière transparente les personnes, les systèmes et les processus pour permettre aux organisations de trouver des méthodes de travail plus intelligentes, plus rapides et meilleures. Mais ce n’est que le début de notre voyage. Joignez‑vous à nous dans la poursuite de notre objectif de rendre le monde meilleur pour tous. It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI‑enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud‑based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Senior Customer Success Manager, Commerce (FR/EN) – Montreal, Quebec, Canada Job Description What you get to do in this role: Oversee the engagement and outcomes for customers in your portfolio Ensure customers are technically healthy and on the most recent version of our product Leverage existing Success Plays to assist customers, but also assist new Success Plays Work with customers to create new use case/success stories Ensure that customers obtain the maximum value from their ServiceNow investment and use their licenses Guide other ServiceNow teams to address customer issues Oversee projects identified by leaders Ensure any escalated clients are resolved quickly, using resources from across the company ecosystem Qualifications Experience in leveraging or critically thinking about how to integrate AI into work processes, decision‑making, or problem‑solving. This may include using AI‑powered tools, automating workflows, analyzing AI‑driven insights, or exploring AI's potential impact on the function or industry. Minimum 7 years of related work experience; OR equivalent work experience Creativity with comfort running projects independently Improve complex issues through analysis and resolution Succeed in working collaboratively ServiceNow certifications Work Personas Nous abordons notre monde du travail distribué avec flexibilité et confiance. Les profils de travail (flexible, à distance ou requis au bureau) sont des catégories attribuées aux employés de ServiceNow en fonction de la nature de leur travail et de leur lieu de travail assigné. Pour en savoir plus, cliquez ici. Pour déterminer l'éligibilité à un profil de travail, ServiceNow peut confirmer la distance entre votre résidence principale et le bureau ServiceNow le plus proche à l'aide d'un service tiers. Equal Opportunity Employer ServiceNow est un employeur qui souscrit au principe de l'égalité d’accès à l’emploi. Tous les candidats qualifiés recevront une considération pour l’emploi sans égard à la race, la couleur, la croyance, la religion, le sexe, l’orientation sexuelle, l’origine nationale ou la nationalité, l’ascendance, l’âge, le handicap, l’identité ou l’expression de genre, l’état matrimonial, le statut d’ancien combattant ou toute autre catégorie protégée par la loi. De plus, tous les candidats qualifiés ayant des antécédents d’arrestation ou de condamnation seront pris en considération pour un emploi conformément aux exigences légales. Accommodations Nous mettons tout en œuvre offrir une expérience accessible et inclusive pour tous les candidats. Si vous avez besoin d’une mesure d’adaptation raisonnable pour compléter une partie du processus de candidature ou si vous n’êtes pas en mesure d’utiliser cette candidature en ligne et que vous avez besoin d’une autre méthode pour postuler, veuillez communiquer avec pour obtenir de l’aide. Export Control Regulations Pour les postes nécessitant l’accès à une technologie contrôlée assujettie aux règlements sur les contrôles à l’exportation, y compris les U.S. Export Administration Regulations (EAR), ServiceNow peut être tenu d’obtenir l’approbation des autorités gouvernementales en matière de contrôle des exportations pour certaines personnes. Tout emploi est subordonné à l’obtention par ServiceNow d’une licence d’exportation ou d’une autre approbation qui pourrait être requise par les autorités de contrôle des exportations compétentes. #J-18808-Ljbffr
Company Description Tout a commencé sous le soleil de San Diego, en Californie, en 2004, lorsqu’un ingénieur visionnaire, Fred Luddy, a vu le potentiel de transformer notre façon de travailler. Aujourd’hui, ServiceNow se présente comme un leader mondial du marché, apportant une technologie innovante améliorée par l’IA à plus de 8 100 clients, dont 85% des entreprises du Fortune 500®. Notre plateforme intelligente basée sur le nuage connecte de manière transparente les personnes, les systèmes et les processus pour permettre aux organisations de trouver des méthodes de travail plus intelligentes, plus rapides et meilleures. Mais ce n’est que le début de notre voyage. Joignez-vous à nous dans la poursuite de notre objectif de rendre le monde meilleur pour tous. It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI‑enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud‑based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description À propos de la plateforme d’IA de ServiceNow La plateforme d’IA de ServiceNow est la base de tous les cas d’usage liés à l’intelligence artificielle dans notre écosystème. Elle fournit l’infrastructure, les services et les outils communs permettant aux équipes produits d’intégrer des fonctionnalités d’IA dans les flux de travail — qu’il s’agisse d’analyses prédictives ou d’expériences conversationnelles. Nous construisons une plateforme unifiée réunissant les grands modèles de langage, la génération augmentée par la recherche, l’orchestration vocale et les workflow alimentés par l’IA — le tout à l’échelle de l’entreprise, avec une forte exigence de sécurité, de fiabilité et de performance. Vous ferez partie du groupe qui définit la manière dont l’IA est développée, évaluée, déployée et utilisée au sein de la principale plateforme d’entreprise mondiale. Ce que vous faites dans ce rôle : Vous jouerez un rôle clé dans la conception et la mise en place de la plateforme d’IA qui transforme la façon dont les entreprises interagissent avec leurs produits ServiceNow — en rendant les tâches complexes simples, évolutives et intuitives. La plupart des outils analytiques actuels supposent que leurs utilisateurs possèdent des compétences techniques pour en tirer de la valeur. Nous changeons cette approche.
Notre vision est de rendre l’IA accessible et utile à tous les utilisateurs de l’entreprise — pas seulement aux profils techniques. Nous avançons rapidement, en construisant la meilleure plateforme d’IA Cloud pour alimenter des services d’entreprise intelligents utilisés par plus de 5 000 clients dans le monde. Vous dirigerez une équipe d’ingénieurs chevronnés et collaborerez étroitement avec des équipes multi‑fonctionnelles pour livrer des solutions à fort impact qui redéfinissent les possibilités de l’IA en entreprise. Vos responsabilités : Diriger et faire grandir une équipe d’ingénieurs talentueux qui développent la plateforme d’IA Travailler avec les responsables produits pour traduire des besoins à haut niveau en solutions techniques évolutives Piloter la conception, le développement, les tests, la livraison, la maintenance et le support de logiciels de haute qualité Garantir les meilleures pratiques d’ingénierie, la maintenabilité et la scalabilité à long terme des services Collaborer au quotidien avec les ingénieurs et les gestionnaires de produit animés par la même passion pour le logiciel de classe mondiale. About the ServiceNow AI Platform The ServiceNow AI Platform is the foundation for all AI‑driven use cases across our ecosystem. It provides the shared infrastructure, services, and tooling that enable product teams to embed intelligence in workflows — from predictive insights to conversational experiences. We’re building a unified platform that brings together large language models, retrieval‑augmented generation, voice orchestration, and AI‑powered workflow — all running at enterprise scale, with a strong focus on security, reliability, and performance. You’ll be part of the group shaping the future of how AI is developed, evaluated, deployed, and used within the world’s leading enterprise platform. What you get to do in this role: You’ll play a key role in building the AI Platform that transforms how enterprises interact with their ServiceNow products — making complex tasks simple, scalable, and intuitive. Most analytical tools today assume users have technical expertise to get value out of them. We’re changing that. Our vision is to make AI accessible and useful to everyone in the enterprise — not just the technically inclined. We’re moving fast, building the best cloud‑based AI Platform that powers intelligent enterprise services used by 5,000+ customers worldwide. You’ll lead a team of strong engineers and collaborate closely with cross‑functional teams to deliver high‑impact capabilities that redefine what’s possible for enterprise AI. You will: Lead and grow a team of talented engineers building the AI Platform Work with product owners to translate high‑level requirements into scalable technical solutions Drive the design, development, testing, delivery, maintenance, and support of high‑quality software Ensure engineering best practices, maintainability, and long‑term scalability across services Collaborate daily with engineers and PMs who share a passion for building world‑class software Qualifications Pour réussir dans ce rôle, vous devez : 3 à 5 ans (ou plus) d’expérience en gestion d’équipes d’ingénierie logicielle Une solide maîtrise de Python, Go ou Java, ainsi qu’une bonne compréhension OOP, des Design Patterns et des algorithmes efficaces Une expérience pratique des techniques et algorithmes d’IA, incluant l’entraînement de modèles et l’ajustement de prompts Une bonne connaissance des architectures cloud natives, de l’orchestration de conteneurs (Kubernetes) et des systèmes distribués Une haute expérience dans l’application de pratiques d’ingénierie de haute qualité — tests, profilage et optimisation des performances Une expérience de travail dans des environnements réglementés, avec un accent sur la fiabilité, la confidentialité et la conformité Un esprit collaboratif, le goût du résultat concret et la capacité à apporter clarté et direction à des problématiques techniques complexes To be successful in this role you have: 3–5+ years of management experience leading software engineering teams Strong background in Python, Go, or Java, and a solid understanding of OOP, design patterns, and efficient algorithms Hands‑on experience with AI/ML techniques and algorithms, including model training and prompt tuning Familiarity with cloud‑native architectures, container orchestration (Kubernetes), and distributed systems Experience driving high‑quality engineering practices — testing, profiling, and performance optimization Experience working in multi‑tenant or regulated environments with a focus on reliability, privacy, and compliance A collaborative mindset, a drive to deliver impact, and the ability to bring clarity and direction to complex technical problems Additional Information Work Personas Nous abordons notre monde du travail distribué avec flexibilité et confiance. Les profils de travail (flexible, à distance ou requis au bureau) sont des catégories attribuées aux employés de ServiceNow en fonction de la nature de leur travail et de leur lieu de travail assigné. Pour en savoir plus, cliquez ici. Pour déterminer l’éligibilité à un profil de travail, ServiceNow peut confirmer la distance entre votre résidence principale et le bureau ServiceNow le plus proche à l’aide d’un service tiers. Equal Opportunity Employer ServiceNow est un employeur qui souscrit au principe de l'égalité d’accès à l’emploi. Tous les candidats qualifiés recevront une considération pour l’emploi sans égard à la race, la couleur, la croyance, la religion, le sexe, l’orientation sexuelle, l’origine nationale ou la nationalité, l’ascendance, l’âge, le handicap, l’identité ou l’expression de genre, l’état matrimonial, le statut d’ancien combattant ou toute autre catégorie protégée par la loi. De plus, tous les candidats qualifiés ayant des antécédents d’arrestation ou de condamnation seront pris en considération pour un emploi conformément aux exigences légales. Accommodations Nous mettons tout en œuvre offrir une expérience accessible et inclusive pour tous les candidats. Si vous avez besoin d’une mesure d’adaptation raisonnable pour compléter une partie du processus de candidature ou si vous n’êtes pas en mesure d’utiliser cette candidature en ligne et que vous avez besoin d’une autre méthode pour postuler, veuillez communiquer avec pour obtenir de l’aide. Export Control Regulations Pour les postes nécessitant l’accès à une technologie contrôlée assujettie aux règlements sur les contrôles à l’exportation, y compris les U.S. Export Administration Regulations (EAR), ServiceNow peut être tenu d’obtenir l’approbation des autorités gouvernementales en matière de contrôle des exportations pour certaines personnes. Tout emploi est subordonné à l’obtention par ServiceNow d’une licence d’exportation ou d’une autre approbation qui pourrait être requise par les autorités de contrôle des exportations compétentes. Extrait de Fortune. ©2025 Fortune Media IP Limited. Tous droits réservés. Utilisé sous licence. Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third‑party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license. #J-18808-Ljbffr
A leading tech company in Montreal is seeking a Senior Engineering Manager for AI Services. You will lead a team to build an innovative AI platform, ensuring engineering best practices and collaborating with cross-functional teams. Ideal candidates have 3–5+ years in management and strong backgrounds in programming and AI/ML techniques. This position emphasizes a collaborative mindset and transformational leadership. Competitive compensation offered.
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A leading cloud technology company in Toronto is seeking a Sr. Ethics & Compliance Manager for the Global Public Sector team. This role requires expertise in Canadian government contracting, industrial security, and compliance with federal regulations. The successful candidate will oversee contract compliance and develop internal policies, ensuring adherence to laws and procedures in a fast-paced environment. Strong experience and communication skills are essential for this position.
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Senior Engineering Manager - AI Services Join to apply for the Senior Engineering Manager - AI Services role at ServiceNow 1 day ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. Company Description Tout a commencé sous le soleil de San Diego, en Californie, en 2004, lorsqu’un ingénieur visionnaire, Fred Luddy, a vu le potentiel de transformer notre façon de travailler. It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI‑enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud‑based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. About The ServiceNow AI Platform The ServiceNow AI Platform is the foundation for all AI‑driven use cases across our ecosystem. It provides the shared infrastructure, services, and tooling that enable product teams to embed intelligence in workflows — from predictive insights to conversational experiences. We’re building a unified platform that brings together large language models, retrieval‑augmented generation, voice orchestration, and AI‑powered workflow — all running at enterprise scale, with a strong focus on security, reliability, and performance. You’ll be part of the group shaping the future of how AI is developed, evaluated, deployed, and used within the world’s leading enterprise platform. What You Get To Do In This Role You’ll play a key role in building the AI Platform that transforms how enterprises interact with their ServiceNow products — making complex tasks simple, scalable, and intuitive. Most analytical tools today assume users have technical expertise to get value out of them. We’re changing that. Our vision is to make AI accessible and useful to everyone in the enterprise — not just the technically inclined. We’re moving fast, building the best cloud‑based AI Platform that powers intelligent enterprise services used by 5,000+ customers worldwide. You’ll lead a team of strong engineers and collaborate closely with cross‑functional teams to deliver high‑impact capabilities that redefine what’s possible for enterprise AI. You Will Lead and grow a team of talented engineers building the AI Platform Work with product owners to translate high‑level requirements into scalable technical solutions Drive the design, development, testing, delivery, maintenance, and support of high‑quality software Ensure engineering best practices, maintainability, and long‑term scalability across services Collaborate daily with engineers and PMs who share a passion for building world‑class software Qualifications 3–5+ years of management experience leading software engineering teams Strong background in Python, Go, or Java, and a solid understanding of OOP, design patterns, and efficient algorithms Hands‑on experience with AI/ML techniques and algorithms, including model training and prompt tuning Familiarity with cloud‑native architectures, container orchestration (Kubernetes), and distributed systems Experience driving high‑quality engineering practices — testing, profiling, and performance optimization Experience working in multi‑tenant or regulated environments with a focus on reliability, privacy, and compliance A collaborative mindset, a drive to deliver impact, and the ability to bring clarity and direction to complex technical problems Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. Referrals increase your chances of interviewing at ServiceNow by 2x. Get notified about new Senior Engineering Manager jobs in Montreal, Quebec, Canada . #J-18808-Ljbffr
Sr. Ethics & Compliance Manager- Global Public Sector 1 day ago Be among the first 25 applicants Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI‑enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud‑based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description ServiceNow is changing the way people work. With a service‑orientation toward the activities, tasks and processes that make up day‑to‑day work life, we help the modern enterprise operate faster and be more scalable than ever before. We’re disruptive. We work hard but try not to take ourselves too seriously. We are highly adaptable and constantly evolving. We are passionate about our product, and we live for our customers. We have high expectations and a career at ServiceNow means challenging yourself to always be better. We are seeking an outstanding Public Sector Compliance professional with 8 years of experience in Canadian government contracting compliance and at least 2 years of Canadian industrial security and controlled goods experience to join our dynamic Global Public Sector Legal, Ethics & Compliance team. The successful candidate will be located in our Toronto office, as a part of our Global Public Sector Legal Ethics & Compliance team. The position requires a team player who can provide careful work product with minimal supervision in a very fast‑paced, high‑energy environment. Responsibilities Responsible for primary government contract compliance in Canada. Knowledge and mastery of Canada government contract laws, regulations, and procedures General overall understanding of Canada public procurement law regimes, regulations, and tender processes Extensive experience counseling clients on government contract formation and administration matters with a particular focus on the sale and provisioning of commercial cloud products and services to public sector and state‑owned entities A good understanding of the rights and obligations of entities bidding into the public sector and regulated entities whether as a prime contractor or lower‑tier subcontractor Development of internal corporate policies and procedures for implementation of government contracting legal & compliance requirements. Specific subject matter expertise in areas including but not limited to: public contract formation and administration (both as a prime contractor and lower‑tier subcontractor), fair and open competition, anti‑bribery & corruption, organizational conflicts of interest, marketing activities (e.g., gifts and gratuities), hiring of current and former public sector officials (“revolving door rules”), procurement integrity, data sovereignty, Industrial Security and classified contracting, supply chain security & data security, disputes and claims, and alliance & channel partner programming Stay up to date on relevant public procurement legal frameworks, laws, regulations, draft legislation, and proposed rules pertaining to public procurement and providing counsel on impact of the same to the public sector business Serve as subject matter expert for public tender offers & responses to requests for proposals (RFPs), and assist commercial contract negotiations, representations, and certifications, as necessary Identify contractual risks and issues and suggest alternatives (working with local counsel as necessary) that lead to optimal solutions Provide counsel, training, and enablement to the public sector sales, professional services, solutions consulting, engineering, product, security, and support functions for the Canada public sector business Industrial Security Overall responsibility and primary point of contact for ServiceNow Canadian Contract Security Program and related matters for ServiceNow Canada Serve as ServiceNow Canadian Company Security Officer (CSO) Responsible for ServiceNow Organizational Screening and Document Safeguarding programs with Public Services and Procurement Canada (PSPC) Manage and maintain ServiceNow Canadian Facility and Personnel Security Screening clearances in support of Canada Public Sector business Process and maintain Contract Security Classification Specification documentation related to all programs, contracts, and subcontracts that ServiceNow performs under Government of Canada classified programs Interact with Government of Canada and ServiceNow channel partners, as applicable to determine appropriate resource allocation and classified personnel needs to accommodate ServiceNow, its customers, and partners Process Visit Access Requests, and other standard routine Canadian Company Security processes in support of Canada Public Sector business Qualifications Experience in leveraging AI to enhance work processes, decision‑making, or problem‑solving, including using AI‑powered tools, automating workflows, analyzing AI‑driven insights, or exploring AI’s potential impact on the function or industry. Bachelor’s degree from an accredited university 8+ years of experience in compliance related to Canadian government contracting 2+ years of Canadian Contract Security experience Ability to obtain and maintain a Canadian government security clearance at the Top Secret level or above Self‑motivated, with the ability to manage and regularly prioritize workload to meet deadlines and adjust to fluctuations in workload Possesses a practical, real world, collaborative approach to problem‑solving in the context of enterprise sales with the ability to make sound decisions and exercise good judgment Ability to remain flexible in a changing business environment Excellent oral and written communication skills We provide competitive compensation, generous benefits and a professional atmosphere. This is a very collaborative and inclusive work environment where individuals strong on aptitude and attitude will have an opportunity to grow their professional careers through working with some of the most advanced technology and talented developers in the business. Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third‑party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. #J-18808-Ljbffr
