Shakudo is the Operating System for the data and AI stack. We provide a fully integrated, production-ready platform that allows teams to deploy best-in-class AI and data tools — without the overhead of infrastructure management. Companies across industries use Shakudo to build and scale advanced AI, analytics, and data science workflows, faster. Shakudo is seeking a Developer Relations Manager to lead initiatives focused on engaging our technical community, enabling contribution, building an ecosystem, and showcasing the practical power of our platform. This role is deeply technical and hands-on, sitting at the intersection of product, engineering, and the developer community, with the goal of empowering users and establishing Shakudo as a foundational technology in the data and AI space. The ideal candidate is a hands-on builder with strong communication skills. You have a deep curiosity for AI workflows, a solid technical foundation (including infrastructure and ML concepts), and a passion for creating practical demonstrations and content that showcase deep tech capabilities and business value. You excel at learning complex systems, building real-world use cases and tutorials, and engaging directly with developers and technical practitioners. Responsibilities Develop practical, technically deep content (use cases, tutorials, code samples, technical guides) to enable developers and data scientists to succeed with Shakudo. Create engaging technical video content (e.g., deep-dive walkthroughs, live coding sessions, implementation tutorials) showcasing the advanced capabilities and integration possibilities of the Shakudo platform. Partner closely with engineers to deeply understand new capabilities, infrastructure components, and translate them into actionable examples and best practices for the technical community. Conduct technical deep dives and interviews with customers and community members, transforming their experiences into compelling technical case studies and implementation stories. Collaborate with developers, customers, and partners to foster an ecosystem around Shakudo, potentially facilitating contributions and co-creating technical content or integrations. Produce supporting technical content like blog posts detailing specific implementations, demo scripts for hands-on workshops, and technical quick-start guides. Help build, nurture, and moderate Shakudo's technical community across various channels (e.g., Discord, forums, GitHub), answer technical questions, and gather feedback for the product and engineering teams. Act as a credible technical voice for Shakudo at developer conferences, technical webinars, meetups, and workshops, delivering compelling demos and presentations. Design and build compelling proof-of-concept applications and demonstrations showcasing Shakudo's capabilities in solving real-world data and AI problems. Qualifications Bachelor’s degree in Computer Science, Engineering, or a related technical field (or equivalent experience). Ideally 3+ years of experience in a Developer Relations, Technical Evangelism, Solutions Engineering, or a hands-on software/data engineering role, preferably at a data, AI, or developer tools company. Strong hands-on familiarity with modern data and AI tooling and concepts (e.g., LLMs, RAG, AI agents, notebooks, orchestration, MLOps). Solid understanding of foundational infrastructure concepts, including basic Kubernetes, cloud services (AWS/GCP/Azure), and CI/CD pipelines. Familiarity with machine learning pipeline development and deployment. Demonstrable domain expertise in any of the following: developer community building, technical content creation (tutorials, deep dives, demos), technical enablement, AI/ML application development, or building technical partnerships/ecosystems. Strong presentation skills and confidence delivering technical demonstrations, both live and recorded. Exceptional technical writing and communication skills; able to explain complex technical concepts clearly and concisely to developer and data science audiences. Experience collaborating effectively with product, engineering, and marketing teams. Deep curiosity for new tools, infrastructure, and the future of the data/AI stack. Self-starter with strong organizational skills — able to own and drive multiple technical initiatives simultaneously. Why Join Shakudo? Help define the future of the AI and data stack from a foundational level. Work on a high-impact team, bridging the gap between core engineering and the technical user community. Collaborate with some of the most innovative data teams and thinkers in the space. Competitive salary and generous equity package. Location: Preferred onsite Toronto, Canada. Open to remote candidates. Shakudo is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. #J-18808-Ljbffr
About the Job & Shakudo At Shakudo, we are building the world’s first operating system for data and AI. We use the term operating system in the truest sense of the word. Like iOS, Windows and Linux, Shakudo’s end-to-end OS offers ever-evolving, automatically operated, best-of-breed open-source components tailored to each business's unique needs. As we continue to grow, we're in search of exceptional Business Development Representatives (BDR), tasked with leading our outbound efforts in our target industries. As a BDR, your role will be pivotal in how Shakudo grows market presence in SMB businesses and enterprises, generate solution oriented opportunities, and increase the number of companies that build data products on Shakudo. Why this role? Shakudo is growing quickly, and we’re looking to expand our go to market efforts in business development. We have strong product market fit with our customers, and want to scale out our awareness with targeted outbound activity. There is no shortage of BDR roles on the market, so we wanted to share why ours is unique: 1. Fast track to AE: Ideal candidates will be mentored into the role within 9-12 months. 2. Work directly with our Head of Sales. 3. Engage with buyers on some of the most innovative data products in the market. Key Responsibilities: Represent the Shakudo brand, by being a professional, creative and curious salesperson. Research and build compelling solution fit narratives to engage potential buyers. Intimately understand Shakudo customers, and the value they get from the product. Develop relationships and engage with both technical users and economic buyers. Own inbound qualification, and targeted outbound activities into our key target markets. Partner with the marketing team to develop and experiment on key messaging and ideal customer profiles (ICPs). Collaborate with the VP of Development on selling programs to make the buying journey as efficient as possible. Design account plans to hit and over deliver on pipeline generation targets. Requirements: Have a real curiosity to understand the data, AI and ML landscapes. Be able to untangle complex sets of requirements, and break them into simple actionable steps. 6 months to a year in a BDR, or adjacent role at a technology focused organization (marketing or customer success preferred). Highly organized, and ability to use CRM (Hubspot), Slack, LinkedIn Sales Navigator, and GSuite software. Excellent communication skills with the ability to engage and influence stakeholders in multiple positions. Ability to thrive and make effective decisions in a fast-paced, dynamic environment. Bachelor's degree or equivalent experience in technical focused domain (ex. engineering, computer science, mathematics etc.). Willingness to relocate to Toronto, ON, Canada preferred. Shakudo is an equal opportunity employer and encourages candidates of all backgrounds to apply. We foster diversity and inclusivity and welcome applications from a broad range of backgrounds and experiences. #J-18808-Ljbffr
About the Job & Shakudo At Shakudo, we are building the world’s first operating system for data and AI. We use the term operating system in the truest sense of the word. Like iOS, Windows and Linux, Shakudo’s end-to-end OS offers ever-evolving, automatically operated, best-of-breed open-source components tailored to each business's unique needs. As an Analytics and Operations Manager at Shakudo, you will be integral to our operations team, leveraging data to drive informed decision-making and operational success. Your primary focus will be on gathering, analyzing, and interpreting complex datasets to uncover insights and create actionable recommendations. You will collaborate with internal teams, present data-driven findings to stakeholders, and support the development and implementation of strategies. The ideal candidate is a detail-oriented, analytical thinker who thrives in a dynamic environment and enjoys solving complex problems. Your ability to adapt, work cross-functionally, and contribute to a data-first culture will be critical to our success. What You'll Do Analyze and interpret large datasets using SQL to support data-driven decision-making and uncover insights. Experience with Hubspot and Python would be a plus. Develop and implement scalable data models and analytics workflows, providing actionable insights to optimize company strategies. Analyze operational and financial data to identify trends, improve performance, and optimize company strategies. Communicate complex ideas and collaborate with stakeholders across business operations and other departments to gather requirements and deliver actionable recommendations. Support the design and implementation of scalable systems and processes for internal reporting and performance tracking. Monitor key performance indicators (KPIs) and deliver insights to guide strategic decision-making. Identify opportunities for automation and process improvement within business operations using data-driven approaches. Prioritize and execute core and ad-hoc projects in support of strategic initiatives and to enable sound, data-driven business decisions. Jump into any area of the business that requires resourcing and problem solving. Requirements Experience with VS Code is required. Advanced SQL Skills (e.g., Database Structure, Staging Tables, and ETL, Common Table Expressions (CTEs), Subqueries, Advanced Joins, Query Optimization, Dynamic SQL). Experience with Hubspot and Python and other analytics tools is also a strong advantage. Bachelor’s degree in Mathematics , Statistics , Engineering , Business , or a related field. 4+ years of experience in data analytics or a similar role. Strong analytical, problem-solving, and communication skills with the ability to work effectively in diverse teams. Bias for action and ownership mentality. Comfort with ambiguity and operating in a fast-paced environment. Ability to work full-time from our Toronto office. Shakudo is an equal opportunity employer and encourages candidates of all backgrounds to apply. We foster diversity and inclusivity and welcome applications from a broad range of backgrounds and experiences. #J-18808-Ljbffr
An innovative company is seeking an Analytics and Operations Manager to join their dynamic team. In this role, you will leverage your analytical skills to interpret complex datasets and provide actionable insights that drive strategic decision-making. Collaborating with various internal teams, you'll support the development of scalable systems and processes, ensuring operational success. If you're a detail-oriented problem-solver with a passion for data and a desire to make a meaningful impact in a fast-paced environment, this opportunity is perfect for you. Join a diverse and inclusive workplace that values your unique contributions and fosters your growth.
#J-18808-Ljbffr
Shakudo is seeking a Customer Enablement Manager to create and execute programs that enhance customer learning and adoption of their cutting-edge data platform. The ideal candidate will focus on developing training resources that promote efficiency and customer success while working in a collaborative and innovative culture. This role involves both content creation and direct customer engagement, making a significant impact on value realization and feature utilization.
#J-18808-Ljbffr
About the Job & Shakudo At Shakudo, we are building the world’s first operating system for data and AI. We use the term operating system in the truest sense of the word. Like iOS, Windows and Linux, Shakudo’s end-to-end OS offers ever-evolving, automatically operated, best-of-breed open-source components tailored to each business's unique needs. As a Business Operations Associate/Manager at Shakudo, you will be integral to our operations team, engaging in diverse tasks that drive client success. You will support internal team coordination, gather and analyze data, manage client relationships, and develop actionable recommendations. You will also present findings to client management and work alongside client teams to implement strategies. The ideal candidate is a versatile, proactive problem solver who thrives in a dynamic environment and is eager to tackle both detailed tasks and large-scale challenges. Your ability to adapt, wear multiple hats, and contribute to a collaborative team will be essential to our success. What You'll Do Lead recruitment processes, including writing job descriptions, posting openings, conducting initial screenings, and scheduling interviews. Collaborate with hiring managers to understand recruitment needs and support talent acquisition strategies. Build and maintain a talent pipeline by engaging candidates and identifying new recruitment sources. Prepare and deliver presentations explaining technical products to existing and prospective customers. Perform administrative duties, such as scheduling appointments, supporting onboarding processes, and tracking key operational metrics. Communicate complex ideas and recommendations clearly to various audiences, including leadership. Work with different teams to streamline internal operations and resolve operational challenges. Maintain detailed records of candidate activity and recruitment metrics to support business decisions. Prioritize and execute core and ad-hoc projects supporting strategic initiatives. Jump into any area of the business requiring resourcing, problem-solving, or reporting. If needed, support the development and execution of SOC 2 compliance strategies, ensuring alignment with Trust Services Criteria, including risk management, security, availability, processing integrity, confidentiality, and privacy. If needed, support internal audits of SOC 2 controls, proactively identify and address gaps, and implement robust corrective actions to strengthen the organization's compliance posture. Collaborate with external auditors to ensure successful audit outcomes. Requirements 4+ years of experience in operations, analytics, management consulting, finance, or human resources. Proven ability to work effectively in diverse teams and with clients. Bachelor’s degree in Business Administration , Mathematics, Finance, Management or a related field. Knowledge of regulatory frameworks related to business operations. Exceptional problem-solving, communication, and analytical skills. Bias for action and ownership mentality. Comfort with ambiguity and operating in a fast-paced environment. Ability to work full-time from our Toronto office. 1-2 years of startup experience at a venture-backed B2B company. Industry experience with a proven track record of resourcefulness is a strong plus. Shakudo is an equal opportunity employer and encourages candidates of all backgrounds to apply. We foster diversity and inclusivity and welcome applications from a broad range of backgrounds and experiences. #J-18808-Ljbffr
About Shakudo Shakudo is a cutting-edge data platform company that empowers organizations to build, deploy, and scale data and AI solutions with unprecedented speed and efficiency. We're transforming how businesses harness the power of their data through our innovative cloud-native platform. Position Overview We are seeking a strategic Customer Enablement Manager to design and execute programs that accelerate customer learning, adoption, and time-to-value on the Shakudo platform. This role focuses on creating scalable enablement resources, training programs, and educational content that empower our customers to become proficient and successful with our data platform. You'll be instrumental in reducing onboarding time, increasing feature adoption, and driving long-term customer success. Key Responsibilities Enablement Program Development - Design and implement comprehensive onboarding programs for new customers - Create scalable training curricula for different user personas (data engineers, data scientists, platform administrators) - Build enablement frameworks that can be delivered both virtually and in-person Content Creation & Management - Produce high-quality training materials including documentation, video tutorials, and interactive guides - Create role-based learning resources tailored to technical and business users - Develop best practices guides and use case playbooks - Maintain and update enablement content library to reflect platform updates and customer feedback Training & Workshop Delivery - Facilitate virtual and on-site training sessions for customer teams - Conduct product demonstrations and hands-on workshops - Lead webinars and office hours to address common questions and challenges - Provide train-the-trainer programs for customer champions and power users Customer Education Strategy - Partner with Product and Customer Success teams to identify enablement gaps and opportunities - Analyze customer usage data and feedback to optimize training programs - Develop metrics and KPIs to measure enablement program effectiveness - Create self-service resources that reduce support burden while improving customer outcomes Platform & Tooling - Build and maintain customer-facing learning management systems and knowledge bases - Collaborate with technical writing teams to ensure documentation accuracy and usability - Leverage enablement platforms and tools to deliver scalable learning experiences Create interactive demos and sandbox environments for hands-on learning Key Success Metrics Reduction in time-to-first-value for new customers Increased platform feature adoption rates Improvement in customer onboarding satisfaction scores Growth in self-service resource utilization Decreased support ticket volume for common questions Required Qualifications Bachelor's degree in Education, Technical Communication, Computer Science, or related field 4-6 years of experience in customer enablement, technical training, or instructional design Strong background in data platforms, cloud technologies, or enterprise software Experience creating training content for technical audiences Proven ability to translate complex technical concepts into accessible learning materials Excellent presentation and facilitation skills Experience with learning management systems and content creation tools Strong project management and organizational skills Data-driven approach to measuring and improving program effectiveness Preferred Qualifications Experience with data engineering tools, MLOps platforms, or cloud infrastructure Background in technical writing or documentation Familiarity with modern data stack technologies (Docker, Kubernetes, cloud platforms) Experience with video production and e-learning authoring tools Previous experience in customer-facing roles at B2B SaaS companies Certification in instructional design or adult learning principles Understanding of DevOps and platform engineering concepts What We Offer Competitive salary and equity package Comprehensive health, dental, and vision insurance Flexible working arrangements and remote work options Professional development and learning opportunities Access to cutting-edge technology and training resources Collaborative, innovation-driven culture Opportunity to shape how organizations learn about data platforms Direct impact on customer success and product adoption Location This position is based in office, in Toronto, with occasional travel for customer training sessions and team meetings. Ready to empower customers to unlock the full potential of their data? Join us in building world-class enablement programs that drive customer success at scale! To Apply: Please submit your resume, a cover letter detailing your enablement philosophy, and examples of training materials or programs you've created. Shakudo is an equal opportunity employer committed to diversity and inclusion. #J-18808-Ljbffr
An innovative firm is seeking Technical Support Specialists to provide exceptional support for their cutting-edge AI and Data Platform. In this fully remote role, you will engage with customers across multiple time zones, focusing on troubleshooting technical issues and collaborating with engineering teams. Your expertise in containerized environments, AI/ML workflows, and cloud technologies will be essential in delivering high-quality service. Join a diverse and inclusive team that values your unique contributions and fosters a collaborative environment where you can thrive and grow in your career.
#J-18808-Ljbffr
About the Job & Shakudo At Shakudo, we are building the world’s first operating system for data and AI. We use the term operating system in the truest sense of the word. Like iOS, Windows and Linux, Shakudo’s end-to-end OS offers ever-evolving, automatically operated, best-of-breed open-source components tailored to each business's unique needs. As we continue to scale, we are seeking a team of Technical Support Specialists to join Shakudo on a fully remote basis. In this role, you will be responsible for providing technical support for the Shakudo AI & Data Platform across multiple time zones, focusing on delivering high-quality service to our global customer base. You will play a key role in troubleshooting technical issues, providing platform support, and collaborating with engineering teams to ensure seamless customer experiences. What You’ll Do Customer Interaction & Troubleshooting : Respond promptly to customer queries related to Shakudo's AI & Data Platform, including platform setup, deployment, AI/ML workflows, data pipelines, integrations, and system performance. Documentation & Escalation : Maintain accurate records of customer issues and troubleshooting steps. Escalate issues to internal teams as necessary, ensuring smooth transitions and timely resolution. Communication & Collaboration : Provide clear, concise, and professional technical support via written communication platforms (e.g., Microsoft Teams, Slack, and Email). Collaborate with engineering and product teams to resolve recurring issues. Platform Areas & Technologies : Specialize in several areas of the Shakudo platform, such as platform deployment, Kubernetes, Docker, AI/ML workflows (MLflow, OpenAI, LLM tools), data pipelines, storage (Postgres, NoSQL, MinIO), integrations, and system performance monitoring (Prometheus, Grafana). What You’ll Bring 1-3 years of experience in technical support, IT HelpDesk, or related customer support roles, with a strong understanding of AI, DevOps, or cloud-native technologies. Proficiency in troubleshooting containerized environments using Kubernetes and Docker. Experience with AI/ML workflows, including familiarity with frameworks like TensorFlow, PyTorch, MLflow, and tools for API integrations. Experience in providing technical support in cloud environments (e.g., AWS, Azure). Excellent written communication skills in English, with the ability to explain complex technical concepts clearly. Proactive approach to problem-solving and customer support, with strong attention to detail. Familiarity with tools like Zendesk or ServiceNow for ticketing and customer issue tracking. Experience in maintaining and improving technical documentation. Schedule Shift To achieve 24/7 support, the team will be organized across three key time zones: India Standard Time (IST) : Duty Hours: Covers APAC and early EU hours. Scheduled shifts typically from IST night to early morning in EST (for instance, 8 hours corresponding approximately to 12:00 AM to 8:00 AM EST). Eastern Standard Time (EST): Duty Hours: Covers North America and late EU hours. Typical shift from 8:00 AM to 4:00 PM EST. Pacific Standard Time (PST) : Duty Hours: Covers late North America, facilitating handover to APAC. Typical shift from 4:00 PM to 12:00 AM EST. Shakudo is an equal opportunity employer and encourages candidates of all backgrounds to apply. We foster diversity and inclusivity and welcome applications from a broad range of backgrounds and experiences. #J-18808-Ljbffr
An innovative company is looking for a Developer Relations Manager to bridge the gap between engineering and the technical community. In this role, you'll engage with developers, create compelling technical content, and showcase the power of an advanced AI and data platform. You'll collaborate with engineers to produce tutorials, case studies, and proof-of-concept applications, all while nurturing a vibrant technical community. If you're passionate about AI workflows and enjoy building real-world use cases, this is your chance to make a significant impact in the data and AI space.
#J-18808-Ljbffr
