General Manager Location: Downtown Toronto, ability to travel to various Hotels within the portfolio Pantages is currently recruiting for a General Manager! Reporting to the Corporate Director of Operations, the General Manager will be responsible for the operation and management of the hotel to ensure optimal performance, profitability, and compliance with company policies and regulations. This role involves strategic planning, staff management, and operational oversight across all departments—from front desk operations and housekeeping to food and beverage, and sales. The ideal candidate will illustrate the ability and drive to lead the corporate culture, personifying it in daily interactions with both guests and team members; be an engaging leader who is highly inclusive, inspiring, and able to relate to all levels; and create a fun and supportive working environment where team members aspire to do what is right and are given the empowerment to execute. The successful candidate has exemplary communication skills, both verbal and written, and is adept at creating connections with diverse groups of individuals. Proficiency to inspire and motivate others to deliver strategic value, using a collaborative approach is key in order to gain respect and credibility with team members. What We Offer Work with like-minded team members who are passionate about their work and keep things fun, every day! Working with a reputable brand and being part of Silver Hotel Group, a company committed to ensuring a culture of respect, appreciation, and fun! A fast-paced environment in an exciting industry, where you get the chance to meet people from all over the world. Education Reimbursement for you (and your children!) RRSP Matching Program Annual Wellness Credit Team Member Referral Program Leadership Development Team Building Events Culture of Recognition Program Hotel Stay Discounts Key Responsibilities Operational Management Oversee all day-to-day operations of the hotel, ensuring that all departments function cohesively. The General Manager has a critical role in overseeing the relationship between the hotel and the condo corporation, ensuring smooth operations for both entities. Coordinate capital improvement projects to maintain quality standards and property image. Drive the corporate culture, personifying it in daily interactions with both guests and team members. Create a fun and supportive working environment. Financial Oversight Responsible for the financial health of the hotel, including budgeting, forecasting, and financial planning. Participate in the development and execution of financial budgets and operational goals. Staff Management Lead and manage the hotel staff, including recruitment, training, and performance evaluation. Guest Satisfaction Ensure high levels of guest satisfaction by improving the quality of customer service. Sales & Marketing Collaborate with the sales and marketing team to develop strategies that enhance the hotel’s visibility. Strategic Planning Engage in long-term planning by setting overall goals for the hotel. Compliance & Safety Ensure the hotel operates in alignment with health and safety standards and adheres to all local laws and regulations. Quality Control Regularly assess the quality of all hotel services and facilities. Relationship Management Maintain positive relationships with hotel stakeholders. Crisis Management Handle emergencies and unexpected situations effectively. What We are Looking for... Minimum of 5 years of hotel management experience. Strong knowledge of revenue management in a hotel environment. Excellent written and verbal communication skills. Strong knowledge of property management systems and Office software. Strong financial acumen with experience in preparing and managing a budget. Ability to study, analyze and interpret activities to improve existing practices. Self-motivated and results-driven team player. Must be legally authorized to work in Canada. About Us
Silver Hotel Group The Pantages Hotel is a boutique hotel located in the heart of Canada’s Downtown, just steps away from the best shopping, dining, and entertainment the city has to offer. #J-18808-Ljbffr
Director of Sales & Marketing The Director of Sales & Marketing is responsible for leading the hotel towards the achievement of all sales and marketing goals. The Director of Sales & Marketing will participate in the preparation of the annual budget and prepare the marketing plan, identifying monthly goals, targets and the sales activities needed to achieve the targets. This position requires exceptionally strong communication and a collaborative approach with all hotel leadership team members and departmental teams, while sharing their flare for style and design. What We Offer Work with like-minded team members who are passionate about their work and keep things fun, every day! Working with a reputable brand and being part of Silver Hotel Group, a company committed to ensuring a culture of respect, appreciation, and fun! A fast-paced environment in an exciting industry, where you get the chance to meet people from all over the world! Education Reimbursement for you (and your children!) RRSP Matching Program Annual Wellness Credit Team Member Referral Program Leadership Development Team Building Events Culture of Recognition Program Hotel Stay Discounts Key Responsibilities Reporting to the General Manager, the Director of Sales & Marketing will be responsible for: Oversee the day-to-day operation of the Sales, Marketing and Revenue aspects of the hotel. Track and analyze the activities of the competition and communicate significant changes to the General Manager. Work with the General Manager to create and implement a sales, marketing and revenue plan. Responsible for completing the Sales Plan budget for all expected expenses during budget season. Create a focus on attracting new business by assisting with the development and implementation of promotions. Lead on-property sales functions to build long-term, value-based customer relationships. Oversee all incoming leads into the hotel and respond in a timely fashion. Work closely with the Marketing Team of Silver Hotel Group to ensure the agreed plan is being executed effectively. Manage special events at the hotel, including corporate client events and community events. Drive a culture of performance and high engagement with the Sales team and other departments. Participate in hotel leadership meetings and other sales-related meetings. Ensure team members comply with hotel policies, health and safety procedures. Professionally represent the hotel in community and industry organizations and events. Perform other reasonable job duties as requested by the General Manager. What We Are Looking For... Minimum 5 years of Sales Leadership experience in a hotel environment; Diploma or degree in Hospitality Management or Business; Understanding of Hilton Systems including GRO, OnQ, Salesforce/Delphi; Strong computer skills, with knowledge of Microsoft Office and Hotel Property Management Systems; Organized, results orientated, proven time management skills; Strong understanding of social media and exceptional communication skills; Revenue Management skills and past involvement in the revenue management process; Demonstrates strong leadership, team, communication and coaching skills; Strong problem solving and creative thinking skills; Must be legally authorized to work in Canada. About The Westley Hotel We speak downtown; we talk mountains. We’re the symphony for stampeders and the stampede for the symphony. About Silver Hotel Group Silver Hotel Group (SHG) is a family-owned Canadian hotel investment, development, and management company. The Silver Hotel Group believes in outstanding hospitality and takes seriously its obligations under the Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005. #J-18808-Ljbffr
Account Director - Affiliate Marketing (Maternity Leave Contract) Contract Duration : 12-months (approximately) Employment Type : Temporary / Contract Description This position is client-facing and plays a pivotal role in leading a team. The Account Director will motivate, lead and drive the success of their team. Success will be determined by program performance, team satisfaction and client satisfaction under their leadership. You are responsible for ensuring the highest caliber of service, strategy and results for the teams you oversee. You will also be responsible for holding the team accountable and helping them excel in overall strategy, program performance, and partnership opportunities based on industry trends, best practices, program KPI’s, client needs and AIM standards. An Account Director at AIM is a team player who strives to support and empower their team and go above and beyond to set the standard of excellence in client care. You can manage and lead a team of people in a remote environment. You are self-motivated with a strong work ethic and desire to provide exceptional customer service to our clients and team members. You possess superior written and verbal communication skills, time management, and the ability to meet deadlines. You stay calm and maintain confidence and composure in client meetings and during high-pressure situations. You possess incredible attention to detail and are capable of multitasking. You are committed to providing the team and clients with honest and transparent reporting, feedback, and measurable recommendations designed to produce desired results. You are someone who takes initiative, is a strategic thinker and excellent communicator. With efficiency, quality, and innovation behind your work, you lead the team to deliver the best possible client experience and results. You are someone that is proactive, brings new ideas to the table, has a positive attitude, and proactively communicates with your team. You are dependable, work to your fullest potential and produce quality work in a timely manner. At AIM, our promise is to always act in the best interest of our client. Every AIM team member, especially our Account Director, strives to fulfill this guarantee daily. Who are we? All Inclusive Marketing is a leading performance marketing agency offering strategically customized solutions and award-winning expertise in channels such as affiliate, search, social and content as well as strategic consulting and services. Our vision is to set the standard of excellence in affiliate program management worldwide. We believe in leading with ethics and innovation to provide the highest level of results and performance marketing expertise for our clients. We are passionate about helping our clients reach, engage, and convert their buyers and affiliate partners to drive accelerated growth through new customer acquisition, incremental revenue, buyer retention, loyalty, engagement, and brand presence. Our team is made up of award-winning experts, who are passionate about all things digital marketing with special attention to affiliate and performance-based marketing. Our team is extremely supportive of one another. When one person succeeds, we all succeed, and we have each other’s backs to help make that happen. Working with us will provide you with the opportunity to work with amazing thought leaders and experts in the performance and digital marketing industry. What are the key points? Competitive Compensation Location : 100% Remote (virtual team of 30+) Benefits : Health / Dental / Vision / Disability / Life + 401k, Laptop, Mobile Phone, and Flexible Time Off Personality : Confident, driven, honest, open-minded, patient, optimistic and obsessed with setting the standard of excellence in affiliate and partnership marketing. Are you an affiliate marketing veteran looking to grow in your career and take your knowledge to the next level? Are you someone that is always thinking of new ways to improve people’s skills and competencies and seeing people - and the organization - grow as a result of your efforts? Do you crave the opportunity to make an impact working with a team that’s leaning into a meaningful mission, and… Do you LOVE leading a team? Do you LOVE working in a fast-paced team environment? Do you LOVE building and cultivating positive working relationships with clients, partners and your team? If the answers to all these points were “YES” then please read on as you’re an ideal fit and we’d love to talk to you ASAP! What are your major objectives? In a key cross-functional position, the Account Director, within our Performance Marketing Division, you will collaborate closely with clients, affiliates, and internal teams to develop and execute effective affiliate marketing strategies that drive revenue and maximize ROI. The ideal candidate has a deep understanding of the affiliate and partner marketing landscape, possesses excellent communication and analytical skills, and has a proven track record of delivering results in a fast-paced environment. Responsibilities Lead, Manage and Execute - you are the escalation point above the account team. you work closely with them to execute on the promised deliverables. The Account Director will be responsible for managing a small team of Account Managers and Support (team of 4) The Account Director will oversee a portfolio of SMB clients in both the US and Canadian markets Provide expertise, guidance and a positive attitude Hold teams accountable for program performance and execution of industry and AIM best practices Ensure the highest caliber of communication, service, and teamwork is being delivered to our clients and each other Help manage client relationships, expectations, and satisfaction to help our team achieve consistently high LTR scores Keep the team motivation, productivity, and morale high Foster a leadership style that compliments the fast-paced, high-volume collaborative, and creative atmosphere of the company. Maintain highly qualified and engaged staff through coaching, mentoring and performance management Ensure we are DIGGing at all times (Delight, Innovate, Grow and Give back) for our clients, team and partners Provide guidance and support to team members, fostering their professional growth and development. Work closely with the account teams to ensure we are driving positive measurable results Assist with quarterly business reviews Conduct weekly team member check-ins and performance reviews Work closely with cross-functional teams, including sales, marketing, growth solutions and business intelligence to ensure successful execution of affiliate marketing initiatives Affiliate Program Strategy and Execution - Assisting in developing and delivering comprehensive strategic plans is an important part of this role. Collaborate with clients and internal teams to develop comprehensive affiliate marketing strategies aligned with business objectives. Monitor industry trends, competitive landscape, and regulatory changes to stay up-to-date with best practices and ensure compliance. Understand clients' business goals, marketing objectives, and target audience to assist account leads in developing tailored affiliate marketing strategies. From a high level, monitor affiliate performance, provide strategic guidance, and help to troubleshoot issues to optimize campaign performance. #J-18808-Ljbffr
The Director of Sales & Marketing is responsible for leading the hotel towards the achievement of all sales and marketing goals. The Director of Sales & Marketing will participate in the preparation of the annual budget and prepare the marketing plan, identifying monthly goals, targets and the sales activities needed to achieve the targets. This position requires exceptionally strong communication and a collaborative approach with all hotel leadership team members and departmental teams, while sharing their flare for style and design.
What We Offer
Work with like-minded team members who are passionate about their work and keep things fun, every day! Working with a reputable brand and being part of Silver Hotel Group, a company committed to ensuring a culture of respect, appreciation, and fun (among other things of course)! A fast-paced environment in an exciting industry, where you get the chance to meet people from all over the world. It’s a good place to be right now! Education Reimbursement for you (and your children!) RRSP Matching Program Annual Wellness Credit Team Member Referral Program Leadership Development Team Building Events Culture of Recognition Program Hotel Stay Discounts
Key Responsibilities
Reporting to the General Manager, the Director of Sales & Marketing will be responsible for: Oversee the day-to-day operation of the Sales, Marketing and Revenue aspects of the hotel, including working with the Sales, Marketing and Revenue teams (local and regional) to ensure the effective implementation of the hotels business strategies for the various market segments, resulting in achieving (or exceeding) the budgeted goals; Track and analyze the activities of the competition and the market, and the Hotel’s position in the market and communicate significant changes to the General Manager; Work with the General Manager to create and implement a sales, marketing and revenue plan to ensure the annual budget is achieved (exceeded); Responsible to complete the Sales Plan budget for all expected expenses during budget season. Work with the General Manager to ensure budget is complete in a timely fashion and with accuracy. Responsible to work on top line revenue budget with General Manager and Revenue Manager, especially for all directly impacted segmentations – All Group, Corporate Business Travel, SMERF, GOV, FIT, Group Tour and Crew. Create a focus on attracting new business by assisting with the development and implementation of promotions, both internal and external; Lead on-property sales functions to build long-term, value-based customer relationships that enable achievement of hotel sales objectives; Oversee all incoming leads into the hotel and respond in a timely fashion. This includes all segmentations for any requests with group rooms attached. Allocate and discuss all Event only leads with the Sales & Events Coordinator for proposal Work closely with Fonda Fora to keep a healthy and productive relationship. Includes regular meetings to discuss upcoming business on the books or needs for clients. Ensure meeting packages and food & beverage offerings remain competitive in the market and stay fresh and up to date. Work closely with the Marketing Team of Silver Hotel Group (SHG) to ensure the agreed plan is being executed effectively to provide the Hotel with enhanced awareness; This includes monitoring the content plan for social media platforms and reviewing to approve on a monthly basis as well as providing any relevant information monthly to our third-party company so that all contents aligns with the Calgary market/industry Work with third party company to oversee our Influencer Marketing offers, paid content strategy and targeting the correct people to align with our brand and story Managing all programming for the hotel including special events, this includes the hotel’s monthly series Tequila & along with one off events throughout the year. Includes setting up the different workshops, working with local vendors, setting dates and managing ticket sales. Manage special events at the hotel, including corporate client events and community events. Including hotel’s annual charity event and working with local vendors to facilitate this to go live each year. Submit all assets for design work to our third party company in a timely fashion to ensure the hotel has everything needed to continue rolling out monthly programs. Reviewing asset design, completing edits and ensuring final assets are marketed/advertising Responsible for updating signage if needed in the hotel, including front desk posters, tradeshow banners or brochures, corporate flyers or any other printed/digital assets Understand the Koddi platform and actively monitor digital advertising budget amounts to ensure proper placement for travel ad spending and return on investment Work closely with SHG Revenue Management to ensure rates and promotions are current and competitive; update all necessary SRP’s accordingly including inventory, rates and viewability. Participate in weekly revenue management calls, actively participate and evaluate monthly performance per segment. Evaluate STR reports and work with the team to understand periods/dates of need and what we can do to fill those Report on group bookings for all segments, where are we pacing in relation to our budget, what are need periods Review OTA performance when necessary, finding gaps for need dates and leaning on 3rd party relationships to fill those gaps Monitor and oversee rates and inventory loaded for SRPs, including all segments, GO Hilton Team Member Rates, Friends and Family, Industry Rates, Promotions etc. This includes close outs on inventory for blackout dates or any high demand periods Drive a culture of performance and high engagement with the Sales team and other departments through the development of recognition, training, professional growth and coaching; Participate in hotel leadership meetings and other sales-related meetings, training sessions or industry events Responsible to report back on financials and positioning within market at hotel leadership meetings Evaluate and drive the hotel’s participation in the various sales channels, Market Sales, Event Booking Centers, electronic lead channels etc., OTA’s and brand approved offerings Participate in sales calls with members of sales team to acquire new business and/or close on business; Ensure team members comply with hotel policies, health and safety procedures and acts as the lead in emergency response situations; Maintain and promote a team environment with effective and clear communication; Liaise with all supporting departments to ensure a seamless experience for our guests, ensuring our vision of passionate people creating exceptional experiences is at the forefront of every interaction; Professionally represent the hotel in community and industry organizations and events; Plan, coordinate, and help to execute the hotel’s programming events to drive community engagement Perform other reasonable job duties as requested by the General Manager
What We Are Looking For...
Minimum 5 years of Sales Leadership experience in a hotel environment; Diploma or degree in Hospitality Management or Business, is a definite asset; Understanding of Hilton Systems including GRO, OnQ, Salesforce/Delphi etc. is considered a strong asset Strong computer skills, with knowledge of Microsoft Office and Hotel Property Management Systems is essential; Organized, results orientated, proven time management skills and ability to work under pressure; Strong understanding of social media and exceptional communication skills, verbal and written; Revenue Management skills and past involvement in the revenue management process an asset; Demonstrates strong leadership, team, communication and coaching skills; Strong problem solving and creative thinking skills; Thrives in a fast-paced environment-maintaining composure and objectivity with guests and team members; Must be legally authorized to work in Canada.
About The Westley Hotel
We speak downtown; we talk mountains. We’re the symphony for stampeders and the stampede for the symphony. Elegant and down home, proper and wild, sensible and spirited. For dreamers, for doers, when you visit the Westley, unexpect the expected. Our building was born in Calgary’s business boom of the 1970s but has been transformed into a boutique hotel for modern travelers and local revelers. We are turning the west side of wild west Calgary into the place to be.
About Silver Hotel Group
Silver Hotel Group (SHG) is a family-owned Canadian hotel investment, development, and management company. Our portfolio includes hotels in Canada and the U.S. and ranges from internationally branded full and select-service hotels to independent and boutique hotels. At SHG, our culture is fundamental to our success. Each empowered team member strives to exhibit passion, creativity, and fun every day. Together, we are dedicated to delivering exceptional experiences by living our core values as our road map: Accountability, Teamwork, Leadership, Diversity, Integrity, Giving, Fun, and Recognition. As we continue to grow, our mantra “You Matter” resonates with our 600+ team members in how we do business, which will continue to enhance engagement and retention. Today, we look for new team members who demonstrate both aptitude and the passion to embrace and contribute to our Culture.
Help us build something exceptional! The Silver Hotel Group believes in outstanding hospitality and takes seriously its obligations under the Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005. We are committed to respecting the independence and dignity of all persons by providing a barrier-free environment for all guests, colleagues, and job applicants. Accommodations are available upon request for all applicants with a disability throughout the recruitment process. Please contact Human Resources at 905-362-9503. The Silver Hotel Group is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, or any other characteristics protected by law. #J-18808-Ljbffr
Introduction The HILTON GARDEN INN TORONTO AIRPORT is currently recruiting for Chief Engineer! Duties and Responsibilities Reporting to the General Manager, the Chief Engineer is responsible for: Ensuring that both the property and product are in a condition that exceeds our guests’ expectations. Identifying and rectifying general maintenance issues within the property. Responding to guest requests in a courteous, efficient and safe manner. Performing preventative maintenance and necessary repairs to hotel guest rooms and equipment, including kitchen, boiler, HVAC, plumbing and electrical. Drywall repair, painting and other basic carpentry as needed. Making regular internal and external rounds of property to ensure that everything is in working order and reporting any issues to the General Manager accompanied by recommendations and associated costs. Maintaining work areas, all equipment and logbooks. Responding to emergency situations including fire alarms, power failure. Other duties as assigned by the General Manager. In addition to the core job requirements, skill sets and work-related experience; the ideal candidate will illustrate the ability and drive to: Drive the corporate culture, personifying it in daily interactions with both guests and team members; Be an engaging leader who is highly inclusive, inspiring and able to relate to all levels; Create a fun and supportive working environment where team members aspire to do what is right and are given the empowerment to execute. Job Requirements A minimum of 2-5 years technical experience or equivalent in a recognized trade with a general understanding of building maintenance and operation. Previous experience in a fast-paced hotel environment would be considered an asset. Exceptional communication skills, both verbal and written, and working knowledge of computers. Flexibility in working any shift as required, including evenings, weekends and holidays. Experience in working in a unionized environment preferred. Ability to manage and work within a team environment. Ability to prioritize and multitask. Willingness to respond to emergency after hours maintenance calls. Strong organizational and time management skills. Working knowledge of mechanical systems and operations - i.e. chillers, boilers, water softeners, refrigeration, plumbing and electrical. Strong problem solving, analytical, creative thinking and decision-making skills. Detail oriented. Knowledge of pool maintenance (if applicable). Can speak, read, write and understand English. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristics protected by law. #J-18808-Ljbffr
