Position Title: Program Development Specialist Position Type: Fixed Term Duration: Twenty-Four (24) months Location: Mississauga, ON Job Band: 10 Salary Range: $43.39 - $56.67 / hour Hours of work: 36.25 hr/week Reporting to: Project Manager This posting is applicable to: Internal / External Applicants
Skilled Trades Ontario is a Crown agency responsible for skilled trades certification in Ontario, which includes:
Establishing apprenticeship programs, including training standards, curriculum standards and certification exams Administering apprenticeship programs , including approving apprentices and sponsors, registering training agreements and assessing applications for apprenticeship program completion Issuing certificates of apprenticeship to completed Ontario apprentices Assessing experience and qualifications of individuals who have not completed an apprenticeship program in Ontario Administering exams, including certifying exams, in all trades subject to certifying exams Issuing Certificates of Qualification in all trades with certifying exams Renewing Certificates of Qualification in compulsory trades Maintaining a Public Register of people authorized to work in compulsory trades Researching apprenticeships and the trades
Skilled Trades Ontario (STO) is currently seeking for the role of Program Development Specialist to join our Standards department to develop and maintain apprenticeship programs, training and curriculum standards, tests and examinations for trades, and provide consultative advice to Skilled Trades Ontario (STO)’s governance structure and external stakeholders on trade viability, training design, development and certification.
Responsibilities:
Develop training standards and assessments for assigned trades through ongoing consultative processes with stakeholders, such as industry experts, to: gather occupational and trade related content; facilitate and participate in trades training-related committees and meetings; and resolve occupational and trade-related issues in support of standards design and development. Provide consultative advice and act as the primary liaison between STO and industry experts and with provincial ministries, federal government departments, agencies, and training institutions to further STO’s mandate. Advise on the latest trades-related trends to inform and influence government on policy development and legislation. Conduct and lead projects, coordinate workshops and design and develop programs involving project planning, costing, resource needs, outcomes, milestones and timelines. Design, develop and validate training materials for trades (as assigned) through a needs analysis, analyze and review trade scopes of practice, develop on-the-job training standards and in-school/classroom curriculum standards and “entry to practice” criteria and procedures. Design, develop and validate assessment/testing tools including certificate of qualification exams, exemption tests, practical assessments and other examinations. As necessary, act as a national host for selected, inter-provincially designated trades and assist Employment and Skills Development Canada (ESDC) in managing the Red Seal trade certification process. Plan and facilitate the development of interprovincial test banks, provincial examinations, training and curriculum standard workshops, and examination editing workshops, and coordinate peer reviews and interprovincial document validation, document translation.
Qualifications:
Experience applying adult learning principles including program and training design, curriculum development and learning needs/style assessment to recommend and facilitate effective learning solutions usually acquired through a combination of related education or equivalent training and experience. Experience with occupational analysis to design, develop and validate trades scopes of practice, training and curriculum standards, and prior learning assessments. Superior writing and editing skills with the ability to draft and review materials as well as suggest and make changes to correct and improve documents to ensure that all written materials are accurate, accessible and of high quality. Detailed understanding of the development of assessment tools, specifically: testing, measurement and evaluation principles, criteria and norm-referenced assessment principles, and statistical analysis usually acquired through a combination of related education and experience. Understanding of issues related to key demographics who are experiencing barriers entering trades, (e.g., newcomers, women, youth, etc.,) conducting needs assessments. Experience in the development of training-design and tools based on those needs. Experience in collaborating and facilitating sessions with industry, educational instruction representatives, national and inter-provincial organizations, which includes workshop planning, execution, conflict management, and applying consensus driven decision making. Experience in project management, relevant to managing a portfolio of products/accounts, demonstrating techniques and methods to plan, monitor, collaborate, manage scope of work, resources, and re-evaluating direction, etc.
Knowledge of:
Knowledge of Ontario ministries, STO, labour standards and legislation, and other trade-specific regulations and policies to provide information, analysis and interpretation to stakeholders for ensuring compliance in the development of training standards and assessments, and the operation of trade boards. Knowledge of the apprenticeship system in Ontario and across Canada.
Skills include:
Superior verbal communication skills. Consultation and presentation skills to provide advice and act as the primary liaison between STO and assigned industry experts. Facilitation, conflict resolution, and consensus-building skills to facilitate industry stakeholder relations and consultations and various activities in support of the Red Seal trade certification process. Research and analysis skills. Proficient computer skills with efficient keyboarding ability. Good understanding of English grammar and written communication skills to write a range of training materials, including briefings, proposals, curriculums, examinations, tests, and tools. Proficiency with a variety of computers applications (databases, Microsoft Office, and trainer-specific systems) to prepare briefing materials, reports and presentations. Relationship-building skills to develop partnerships, negotiate, and build consensus.
*This position is represented by OPSEU.
*Only those candidates selected for an interview will be contacted.
We thank all applicants for their interest and will contact those whose skills, knowledge, and experience most closely match the requirements of the position.
Skilled Trades Ontario embraces diversity and is committed to creating an inclusive workplace. Our goal is to attract, develop and retain highly talented employees from diverse backgrounds, allowing us to benefit from a wide variety of experiences and perspectives. In accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act, 2005, and Skilled Trades Ontario’s Accommodation Policy, accommodation will be provided at any point throughout the hiring process, provided the candidate makes their accommodation needs known to Skilled Trades Ontario. We welcome applications from all qualified persons.
Skilled Trades Ontario is an equal opportunity employer.
Position Title: Program Development Specialist Position Type: Fixed Term Duration: Twenty-Four (24) months Location: Mississauga, ON Job Band: 10 Salary Range: $43.39 - $56.67 / hour Hours of work: 36.25 hr/week Reporting to: Project Manager This posting is applicable to: Internal / External Applicants
Skilled Trades Ontario is a Crown agency responsible for skilled trades certification in Ontario, which includes:
Establishing apprenticeship programs, including training standards, curriculum standards and certification exams Administering apprenticeship programs , including approving apprentices and sponsors, registering training agreements and assessing applications for apprenticeship program completion Issuing certificates of apprenticeship to completed Ontario apprentices Assessing experience and qualifications of individuals who have not completed an apprenticeship program in Ontario Administering exams, including certifying exams, in all trades subject to certifying exams Issuing Certificates of Qualification in all trades with certifying exams Renewing Certificates of Qualification in compulsory trades Maintaining a Public Register of people authorized to work in compulsory trades Researching apprenticeships and the trades
Skilled Trades Ontario (STO) is currently seeking for the role of Program Development Specialist to join our Standards department to develop and maintain apprenticeship programs, training and curriculum standards, tests and examinations for trades, and provide consultative advice to Skilled Trades Ontario (STO)’s governance structure and external stakeholders on trade viability, training design, development and certification.
Responsibilities:
Develop training standards and assessments for assigned trades through ongoing consultative processes with stakeholders, such as industry experts, to: gather occupational and trade related content; facilitate and participate in trades training-related committees and meetings; and resolve occupational and trade-related issues in support of standards design and development. Provide consultative advice and act as the primary liaison between STO and industry experts and with provincial ministries, federal government departments, agencies, and training institutions to further STO’s mandate. Advise on the latest trades-related trends to inform and influence government on policy development and legislation. Conduct and lead projects, coordinate workshops and design and develop programs involving project planning, costing, resource needs, outcomes, milestones and timelines. Design, develop and validate training materials for trades (as assigned) through a needs analysis, analyze and review trade scopes of practice, develop on-the-job training standards and in-school/classroom curriculum standards and “entry to practice” criteria and procedures. Design, develop and validate assessment/testing tools including certificate of qualification exams, exemption tests, practical assessments and other examinations. As necessary, act as a national host for selected, inter-provincially designated trades and assist Employment and Skills Development Canada (ESDC) in managing the Red Seal trade certification process. Plan and facilitate the development of interprovincial test banks, provincial examinations, training and curriculum standard workshops, and examination editing workshops, and coordinate peer reviews and interprovincial document validation, document translation.
Qualifications:
Experience applying adult learning principles including program and training design, curriculum development and learning needs/style assessment to recommend and facilitate effective learning solutions usually acquired through a combination of related education or equivalent training and experience. Experience with occupational analysis to design, develop and validate trades scopes of practice, training and curriculum standards, and prior learning assessments. Superior writing and editing skills with the ability to draft and review materials as well as suggest and make changes to correct and improve documents to ensure that all written materials are accurate, accessible and of high quality. Detailed understanding of the development of assessment tools, specifically: testing, measurement and evaluation principles, criteria and norm-referenced assessment principles, and statistical analysis usually acquired through a combination of related education and experience. Understanding of issues related to key demographics who are experiencing barriers entering trades, (e.g., newcomers, women, youth, etc.,) conducting needs assessments. Experience in the development of training-design and tools based on those needs. Experience in collaborating and facilitating sessions with industry, educational instruction representatives, national and inter-provincial organizations, which includes workshop planning, execution, conflict management, and applying consensus driven decision making. Experience in project management, relevant to managing a portfolio of products/accounts, demonstrating techniques and methods to plan, monitor, collaborate, manage scope of work, resources, and re-evaluating direction, etc.
Knowledge of:
Knowledge of Ontario ministries, STO, labour standards and legislation, and other trade-specific regulations and policies to provide information, analysis and interpretation to stakeholders for ensuring compliance in the development of training standards and assessments, and the operation of trade boards. Knowledge of the apprenticeship system in Ontario and across Canada.
Skills include:
Superior verbal communication skills. Consultation and presentation skills to provide advice and act as the primary liaison between STO and assigned industry experts. Facilitation, conflict resolution, and consensus-building skills to facilitate industry stakeholder relations and consultations and various activities in support of the Red Seal trade certification process. Research and analysis skills. Proficient computer skills with efficient keyboarding ability. Good understanding of English grammar and written communication skills to write a range of training materials, including briefings, proposals, curriculums, examinations, tests, and tools. Proficiency with a variety of computers applications (databases, Microsoft Office, and trainer-specific systems) to prepare briefing materials, reports and presentations. Relationship-building skills to develop partnerships, negotiate, and build consensus.
*This position is represented by OPSEU.
*Only those candidates selected for an interview will be contacted.
We thank all applicants for their interest and will contact those whose skills, knowledge, and experience most closely match the requirements of the position.
Skilled Trades Ontario embraces diversity and is committed to creating an inclusive workplace. Our goal is to attract, develop and retain highly talented employees from diverse backgrounds, allowing us to benefit from a wide variety of experiences and perspectives. In accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act, 2005, and Skilled Trades Ontario’s Accommodation Policy, accommodation will be provided at any point throughout the hiring process, provided the candidate makes their accommodation needs known to Skilled Trades Ontario. We welcome applications from all qualified persons.
Skilled Trades Ontario is an equal opportunity employer.
Position Title: Client Service Consultant Position Type: Fixed-Term Contract Duration: Six (6) Months Job Band: 2 Salary Range: $21.53 – $26.51/hour Hours of work: 36.25 hours/week Reporting to: Supervisor, Client Services This Posting Is Applicable to: Internal/External Applicants Skilled Trades Ontario (STO) is a Crown agency responsible for skilled trades certification in Ontario, which includes: Establishing apprenticeship programs, including training standards, curriculum standards and certification exams Administering apprenticeship programs, including approving apprentices and sponsors, registering training agreements and assessing applications for apprenticeship program completion Issuing certificates of apprenticeship to completed Ontario apprentices Assessing experience and qualifications of individuals who have not completed an apprenticeship program in Ontario Administering exams, including certifying exams, in all trades subject to certifying exams Issuing Certificates of Qualification in all trades with certifying exams Renewing Certificates of Qualification in compulsory trades Maintaining a Public Register of people authorized to work in compulsory trades Researching apprenticeships and the trades Skilled Trades Ontario is currently seeking Client Service Consultant. Client Service Consultant reports to the Supervisor, Client Services within our Client Services department. This incumbent will use their client service skills and knowledge of Skilled Trades Ontario (“STO”) to meet client needs and expectations through the use of a telephone-based Client Service Centre. This role is the “face” of STO providing and processing information in response to inquiries, concerns and requests about STO. Responsibilities: Assists clients in a high-volume, high-pressure contact centre environment, ensuring optimal delivery of products, services, and information to members and clients of STO. Provide information and respond to client inquires either by answering in-bound calls, e-mails or in-person (front counter) and making out bound calls. Listens to clients to obtain all the necessary information, analyzes their needs, and responds promptly and appropriately. Meets specific performance targets through use of superior client service skills. Responds to queries and complaints in a professional, courteous manner and providing referrals to appropriately address requests for further information. Prepares, maintains and analyzes records in computer system as well as complete the call report and logs, and researching issues in a timely fashion. Uses problem-solving skills to handle difficult or challenging client service needs, resolve conflicts, and make decisions. Participate in special projects for process and system improvements in the Client Service Centre. Works collaboratively with stakeholders, partners and colleagues in other departments to ensure a seamless interface with members and clients. Provides coverage on reception when required. Other duties as assigned. Qualifications: Relevant years of experience working in a call centre environment. Basic computer knowledge (Windows-based systems and internet navigation). Ability to be flexible and adaptable in order to handle client contacts across a number of channels including telephone, email and in-person. Knowledge of client services best practices, theories and principles. Knowledge of the programs, services and organizational structure of STO. French Language skills are an asset. Skills Include: Superior multitasking abilities. Oral communication skills and techniques to effectively serve clients. Flexibility to work between 7 a.m. and 7 p.m. and potentially evenings and weekends, based on business need. *This position is represented by OPSEU. We thank all applicants for their interest and will contact those whose skills, knowledge, and experience most closely match the requirements of the position. STO embraces diversity and is committed to creating an inclusive workplace. Our goal is to attract, develop and retain highly talented employees from diverse backgrounds, allowing us to benefit from a wide variety of experiences and perspectives. In accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act, 2005, and the STO’s Accommodation Policy, accommodation will be provided at any point throughout the hiring process, provided the candidate makes their accommodation needs known to the STO. We welcome applications from all qualified persons. The Skilled Trades Ontario is an equal opportunity employer Seniority level Seniority level Entry level Employment type Employment type Contract Job function Job function Customer Service and Administrative Industries Government Relations Services Sign in to set job alerts for “Client Services Consultant” roles. Customer Service Agent - Part-Time - Toronto Toronto, Ontario, Canada CA$55,000.00-CA$63,000.00 4 weeks ago Customer Experience Professional - Fordis Client Service Manager, Cross Border Payments Mississauga, Ontario, Canada 11 hours ago Manager-Client Service Management (Pharmacy Management Solution) Sr. Consultant, Client Success (Merchant Experience) Mississauga, Ontario, Canada CA$80,000.00-CA$85,000.00 14 hours ago Mississauga, Ontario, Canada 22 hours ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr
Position Title: Client Service Consultant Position Type: Regular Job Band: 2 Salary Range: $21.53 – $26.51/hour Hours of work: 36.25 hours/week Reporting to: Supervisor, Client Services This Posting Is Applicable to: Internal/External Applicants Skilled Trades Ontario (STO) is a Crown agency responsible for skilled trades certification in Ontario, which includes: Establishing apprenticeship programs, including training standards, curriculum standards and certification exams Administering apprenticeship programs, including approving apprentices and sponsors, registering training agreements and assessing applications for apprenticeship program completion Issuing certificates of apprenticeship to completed Ontario apprentices Assessing experience and qualifications of individuals who have not completed an apprenticeship program in Ontario Administering exams, including certifying exams, in all trades subject to certifying exams Issuing Certificates of Qualification in all trades with certifying exams Renewing Certificates of Qualification in compulsory trades Maintaining a Public Register of people authorized to work in compulsory trades Researching apprenticeships and the trades Skilled Trades Ontario is currently seeking Client Service Consultant. Client Service Consultant reports to the Supervisor, Client Services within our Client Services department. This incumbent will use their client service skills and knowledge of Skilled Trades Ontario (“STO”) to meet client needs and expectations through the use of a telephone-based Client Service Centre. This role is the “face” of STO providing and processing information in response to inquiries, concerns and requests about STO. Responsibilities: Assists clients in a high-volume, high-pressure contact centre environment, ensuring optimal delivery of products, services, and information to members and clients of STO. Provide information and respond to client inquires either by answering in-bound calls, e-mails or in-person (front counter) and making outbound calls. Listens to clients to obtain all the necessary information, analyzes their needs, and responds promptly and appropriately. Meets specific performance targets through use of superior client service skills. Responds to queries and complaints in a professional, courteous manner and providing referrals to appropriately address requests for further information. Prepares, maintains and analyzes records in computer system as well as complete the call report and logs, and researching issues in a timely fashion. Uses problem-solving skills to handle difficult or challenging client service needs, resolve conflicts, and make decisions. Participate in special projects for process and system improvements in the Client Service Centre. Works collaboratively with stakeholders, partners and colleagues in other departments to ensure a seamless interface with members and clients. Provides coverage on reception when required. Other duties as assigned. Qualifications: Relevant years of experience working in a call centre environment. Basic computer knowledge (Windows-based systems and internet navigation). Ability to be flexible and adaptable in order to handle client contacts across a number of channels including telephone, email and in-person. Knowledge of client services best practices, theories and principles. Knowledge of the programs, services and organizational structure of STO. French Language skills are an asset. Skills Include: Superior multitasking abilities. Oral communication skills and techniques to effectively serve clients. Flexibility to work between 7 a.m. and 7 p.m. and potentially evenings and weekends, based on business need. *This position is represented by OPSEU. We thank all applicants for their interest and will contact those whose skills, knowledge, and experience most closely match the requirements of the position. STO embraces diversity and is committed to creating an inclusive workplace. Our goal is to attract, develop and retain highly talented employees from diverse backgrounds, allowing us to benefit from a wide variety of experiences and perspectives. In accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act, 2005, and the STO’s Accommodation Policy, accommodation will be provided at any point throughout the hiring process, provided the candidate makes their accommodation needs known to the STO. We welcome applications from all qualified persons. The Skilled Trades Ontario is an equal opportunity employer. Seniority level Seniority level Entry level Employment type Employment type Full-time Job function Job function Customer Service and Administrative Industries Government Relations Services Get notified about new Client Services Consultant jobs in Mississauga, Ontario, Canada . Customer Service Agent - Part-Time - Toronto Toronto, Ontario, Canada CA$55,000.00-CA$63,000.00 4 weeks ago Customer Experience Professional - Fordis Client Service Manager, Cross Border Payments Mississauga, Ontario, Canada 12 hours ago Mississauga, Ontario, Canada 51 minutes ago Manager-Client Service Management (Pharmacy Management Solution) Sr. Consultant, Client Success (Merchant Experience) Mississauga, Ontario, Canada CA$80,000.00-CA$85,000.00 16 hours ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr
