The AdminAdvantage Administration team within the Manulife Group Benefits organization links people, technology and expert services to simplify benefits administration and provide consistent, powerful member and client experience. Our vision is to be recognized as the partner of choice within the industry for benefits solutions and benefits administration services. AdminAdvantage Administration is looking for an Operations Support Analyst to join our team. As a member of our team you will be coordinating AdminAdvantage Workflows, working with individuals globally to ensure smooth, consistent and on time completion of client requests. Our clients trust the administration of their group benefits us, and you will be part of a team that delivers outstanding results to those clients and our members. Position Responsibilities: Coordinate completion of Client requests within the expected Turnaround time, utilizing resources from multiple locations and time zones. Identify/report business risks to the Leadership team, including identify training opportunities and the utilization of our tools and methodologies to allow us to meet our established service level agreements/turnaround standards. Review previous days performance and adjust assigned work as necessary, including allocating work based on personal queues and priorities. Provide daily reporting highlighting outstanding transactions, recommending tactics to maintain expected levels of service for each client. Work with leaders on gap identification and volume trend analysis. Compile Service Level reports for distribution to internal stakeholders. Support onboarding of new clients, including keeping client profiles updated. Manage the client shared inboxes, including implementation, decommissioning and access requirements. Research and analyze issues, understand the root cause, correct the issue and suggest preventive measures for future occurrences. Take ownership for troubleshooting AWD issues, engaging support as required. Update as instructed, all tasks in the Project Management tool daily and accurately. Required Qualifications: The customer service profession isn’t new to you. You’ve spent at least 3 years growing your knowledge, skills and experience in this line of work and you have a clear track record of success in delivering excellent service in a fast paced, professional environment. You have excellent knowledge of MS applications & communication tools. Preferred Qualifications: Proficient in Microsoft Excel, with the ability to perform tasks such as data analysis using pivot tables, VLOOKUP, creating formulas and functions, and generating detailed reports. Experience with data visualization tools like charts and graphs and familiarity with SQL for database querying and data manipulation is a strong plus. You realize that the need to continue to learn and invest in your own development is a never-ending journey. You never lose sight of the customer - their needs and their experience in doing business with us. You put the customer at the center of everything you do. You have top notch communication skills and can communicate complex ideas in a manner that can be easily understood. You learn FAST. You pick up new ideas, concepts, technologies, and tools easily. You have an approachable style that just makes people want to work with you - and that helps build great relationships between other people and groups. You demonstrate accountable behaviors - you take initiative and show ownership in everything you do. You can adapt to change and even embrace it. You successfully manage competing priorities like a champion. You’re a capable and innovative problem-solver using sound judgement to make business decisions that drive results and solve customer problems. You don’t like to stand by when you notice that there’s something that could work better for your team or Manulife. You want to improve things - and you do something about it! You know how to build successful relationships with your coworkers - whether they are sitting across the table from you - or across the globe. When you join our team: We’ll empower you to learn and grow the career you want. We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. As part of our global team, we’ll support you in shaping the future you want to see. #LI-HYBRID About Manulife and John Hancock Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit Manulife is an Equal Opportunity Employer At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact . Referenced Salary Location Montreal, Quebec Working Arrangement Hybrid Salary range is expected to be between $59,700.00 CAD - $99,500.00 CAD Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact for the salary range for your location. Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact for more information about U.S.-specific paid time off provisions.
The opportunity: The Wealth Planner supports Manulife Wealth’s independent advisors to enhance their delivery of wealth planning solutions to their clients. This role operates on a national basis with a team-based approach. The incumbent will leverage their financial planning expertise, digital tools, and soft skills to create financial plans and enable our clients to make better financial decisions. This role interfaces directly with clients, advisors, and other internal partners to develop and deliver financial plans and recommendations for implementation. Responsibilities: Support advisors with expertise in financial planning to create comprehensive financial plans on their behalf for their clients Conduct meaningful client discoveries in a manner that fosters rapport and trust Create financial plans in Conquest that address the clients goals, needs, priorities, and values Identify issues, opportunities, and strategies in all areas of financial planning including retirement, tax, insurance, and estate planning Collaborate with Insurance Consultants, Tax and Estate Planner, and other internal partners to provide required expertise and implementation Present financial plans to clients in a manner that reduces complexity Key contributor to the client experience, owning key action items and steps in the planning process including end communication Strong ability to prioritize resources and deliverables based on caseloads and client meeting schedule Maintain clear records of client notes, inputs, and planning recommendations Maintain ongoing expertise with industry related matters, rules and regulations that impact financial planning strategies and recommendations Carrying out independent research to ensure issues and opportunities within the plan are addressed Promote the adoption of wealth planning software in line with Manulife’s strategy. Collaborate with the Practice Management and Wealth Planning Services team to gather and share advisor feedback Provide secondary support to wealth planning software users including answering questions and modeling a broad range of wealth planning concepts and strategies. Responsibilities: Ability to influence without direct authority, and highly effective negotiation and collaboration skills; proven success in building and managing relationships. Strong ability to present complex ideas clearly. Strong written and verbal communication skills Excellent customer focus and commitment to quality while still meeting deadlines. Strategic problem solver with a keen attention to detail. Strong interpersonal skills with the ability to inspire and engage Excellent organizational skills, with an emphasis on prioritizing and executing tasks efficiently in a dynamic environment. Qualifications: 5 to 8 years experience developing comprehensive financial plans University Bachelor’s Degree or equivalent work experience in a Financial Services role Financial planning designation (e.g., CFP® or Pl. Fin.) is required Additional designations such as CLU, TEP, CA, CPA are an asset Ability to interpret and communicate technical information to a non-technical audience. Accuracy and attention to detail. Team player. You believe in an integrated wealth management approach for helping clients. You have a deep understanding of financial services and wealth management. Confidence, maturity and credibility to interact with senior-level business leaders and top advisors. Professional demeanor, excellent communication and relationship skills. Excellent facilitation and presentation skills. The successful candidate will be required to communicate in English and French in order to support clients from various jurisdictions outside of Quebec. When you join our team: We’ll empower you to learn and grow the career you want. We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. As part of our global team, we’ll support you in shaping the future you want to see. About Manulife and John Hancock Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit Manulife is an Equal Opportunity Employer At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact . Referenced Salary Location Montreal, Quebec Working Arrangement Hybrid Salary range is expected to be between $92,900.00 CAD - $142,900.00 CAD Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact for the salary range for your location. Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact for more information about U.S.-specific paid time off provisions.
The Canadian Contact Center is looking for Bilingual Customer Service Representatives (French & English) to join our dynamic team. This is an exciting opportunity to make a real impact by delivering exceptional service and building meaningful connections with customers. You’ll love working with us because we make it easy to start your career in a supportive and flexible environment. Our hybrid work model gives you the best of both world collaboration in the office from Tuesday to Thursday and remote flexibility for the rest of the week. You’ll join a team that celebrates wins, learns together, and helps each other succeed. We’ll give you plenty of opportunities to grow, learn new skills, and build the career you want. Plus, you’ll enjoy perks like unlimited coffee , a positive atmosphere , and a team that truly values your well-being. Responsibilities: Provide exceptional customer service to policyholders, agents, and partners in French and English via inbound calls, email, and chat. Handle a high volume of inquiries, analyze issues, and deliver proactive solutions. Use advanced technology and software to document interactions accurately and resolve concerns efficiently. Demonstrate empathy and emotional intelligence to build trust and positive relationships. Stay informed about products, services, and industry regulations to provide accurate, useful information. Collaborate with colleagues and other departments to resolve complex issues. Required Qualifications: Bilingual (verbal & written proficiency) in both French and English due to frequent interaction with internal/external English-speaking customers or employees outside of Quebec. Experience in a fast-paced customer service environment. Call center experience will be considered a strong asset, especially within financial services. Strong technical skills and ability to navigate multiple systems. Preferred Qualifications: Empower: Inspire confidence and take initiative. Serve: Show genuine care and flexibility in helping customers. Grow: Embrace collaboration, feedback, and continuous learning. When You Join Our Team We’ll empower you to learn and grow the career you want. We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. As part of our global team, we’ll support you in shaping the future you want to see. About Manulife and John Hancock Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit Manulife is an Equal Opportunity Employer At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact . Working Arrangement Hybrid Salary & Benefits Salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. Please contact for additional information. Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact for more information about U.S.-specific paid time off provisions.
Manulife is a leading Canada-based financial services group with principal operations in Asia, Canada and the United States. We operate as John Hancock in the U.S. and as Manulife in other parts of the world. We provide strong, reliable, trustworthy, and forward-thinking solutions for our customers’ significant financial decisions. Our international network of employees, agents, and distribution partners offers financial protection and wealth management products and services to millions of clients. We also provide asset management services to institutional customers. Manulife’s Individual Insurance team currently has an opportunity for a Bilingual New Business Individual Position Responsibilities: Insurance Contract Management: Input and prepare life and critical illness insurance applications and contracts, while performing self-checks to ensure accuracy prior to quality control. Document Processing: Print, bind and assemble contracts, review and index all documents received from advisors and clients. Standards Compliance: Maintain accuracy and productivity of 98% or better, using the online reference tool, job aids, and Excel tracking reports. Teamwork and Adaptability: Demonstrate flexibility, initiative, self-motivation and the ability to problem-solve in a fast-paced environment, with availability for overtime. Research and Client Management: Conduct daily research to identify gaps and potential issues, while managing client service needs and expectations. Required Qualifications: Bilingual (French & English) is required - The successful candidate will be required to communicate in English and French to support clients from various jurisdictions outside of Quebec. Proficient in the use of Microsoft Word and Excel Proven keyboarding skills with speed, accuracy, and attention to detail Strong written communication skills and ability to correspond concisely with internal teams Ability to multi-task and manage high volumes of work Preferred Qualifications: Customer Focus and Drive: The ideal candidate is dynamic and well-aligned with our customer-centric culture, contributing positively to the customer service experience. Initial Responsibilities: Enter individual insurance application data and manually process documents in the office for new business. Job Progression: Input, issue and reissue insurance contracts, , including good order review of contracts. Progressive Training: Follow a progressive training method, where each new function is learned after the objectives of the previous competencies have been achieved. Flexibility and Problem Solving: Demonstrate flexibility to manage continuous change, identify and resolve problems, with knowledge of individual life insurance as an asset. When you join our team: We’ll empower you to learn and grow the career you want. We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. As part of our global team, we’ll support you in shaping the future you want to see. #LI-HYBRID About Manulife and John Hancock Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit Manulife is an Equal Opportunity Employer At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact . Working Arrangement Hybrid Salary & Benefits Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact for the salary range for your location. Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact for more information about U.S.-specific paid time off provisions.
The Life and Critical Illness Underwriting Co-Signer is a key role within our organization, pivotal in delivering high-quality underwriting services in alignment with Manulife’s philosophy. The individual in this position will collaborate closely with the underwriting team to assess and approve high-value insurance applications, while also providing mentorship and coaching to junior staff members. The Underwriting Co-Signer will diligently evaluate applications alongside the assigned Underwriter, critically assessing the approach and requested requirements to ensure that Manulife presents a competitive offer from the outset, all while maintaining robust risk management practices. Position Responsibilities: Underwriting Decisions: Evaluate and make underwriting decisions on life and critical illness insurance applications with approval limits up to $10 million. Volume Expectations: Manage a high volume of applications, with an expectation to process and make decisions on approximately 20-30 applications per day. Cycle Time: Ensure prompt and efficient service by maintaining a cycle time that supports timely decisions and exceptional customer service. Mentorship and Coaching: Provide guidance, mentorship, and coaching to junior underwriting staff to enhance their skills and performance. Quality Assurance: Conduct thorough reviews of underwriting decisions to ensure compliance with company policies and regulatory requirements. Collaboration: Work collaboratively with other departments, including claims, legal, and customer service, to ensure a seamless customer experience. Required Qualifications: Experience: A minimum of 7 years of experience in life and critical illness underwriting, with a proven track record of handling high-value cases. Education: Bachelor's degree in finance, business, or a related field. Professional underwriting certifications are highly desirable. Skills: Strong analytical and decision-making skills, excellent communication abilities, and proficiency in underwriting software and tools. Leadership: Demonstrated ability to mentor and coach junior staff, fostering a positive and productive work environment. Preferred Qualifications: Bilingual (French & English) an asset - If in Québec, the successful candidate must communicate in English and French to support clients from various jurisdictions outside of Quebec. Performance Metrics: Decision Accuracy: Maintain a high level of accuracy in underwriting decisions, with minimal errors and rework. Efficiency: Achieve or exceed the target cycle time for underwriting decisions, ensuring timely service to customers. Mentorship Impact: Measure the improvement in performance and confidence of junior staff through regular feedback and development sessions. When you join our team: We’ll empower you to learn and grow the career you want. We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. As part of our global team, we’ll support you in shaping the future you want to see. About Manulife and John Hancock Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit Manulife is an Equal Opportunity Employer At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact . Referenced Salary Location CAN, Quebec - Full Time Remote Working Arrangement Remote Salary range is expected to be between $123,100.00 CAD - $173,100.00 CAD If you are applying for this role outside of the primary location, please contact for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact for more information about U.S.-specific paid time off provisions.
Job Posting Description Are you ready to make an impact and steer the future of insurance in a digital world? We're on the hunt for an innovative Senior Underwriting Consultant to join our forward-thinking team. If you're passionate about blending risk management with data insights and cutting-edge digital solutions, we want to hear from you!
As a Senior Underwriting Consultant, you'll be the driving force behind our risk management strategy, using data and insights to revolutionize our underwriting and claims operations. In a fast-paced digital landscape, you'll leverage your expertise to streamline processes and deliver quick, data-driven decisions. Your analytical prowess will ensure our practices stay ahead of emerging industry trends, continuously adapting and innovating to meet the challenges of tomorrow while aligning with company policies and regulatory standards. We are specifically seeking someone with extensive experience in claims and rescissions to enhance our capabilities in these areas. Position Responsibilities: Risk Management Dynamo Review and audit underwriting decisions, processes and tools to ensure compliance with our high-quality standards. Review inforce policies for potential rescission by assessing the impact of new information on underwriting decisions. Monitor application and claims trends and respond proactively to potential risks. Support legal teams with expert insights on cases in litigation. Drive innovation by recommending new risk management strategies and controls. Insightful Reporting & Analysis Track and analyze key risk indicators to inform strategic decisions. Deliver comprehensive reports for senior leaders and external partners. Harness data to evolve our risk management programs continuously.
Continuous Improvement Enthusiast Deliver educational programs and research to elevate underwriting expertise. Partner with analytics teams to integrate cutting-edge insights into risk management practices.
Leadership & Teamwork Champion Lead risk management programs and mentor emerging talent. Partner with cross-functional teams-Sales, Compliance, Legal-to foster high-performing collaboration and strengthen our underwriting risk management function. Build and nurture relationships with key stakeholders, including reinsurers.
Required Qualifications: 7+ years of underwriting experience with high approval authority. A deep understanding of individual insurance products and operations. Advanced skills in MS Office (Excel, PowerBI, PowerPoint) with a passion for continuous learning. Strong organizational, communication, and interpersonal skills. A growth mindset and adaptability in a dynamic environment. Expertise in medical science and its impact on mortality and morbidity. Bilingualism (English and French) is a strong asset. If the successful candidate is in Québec, proficiency in both languages will be required to support clients from various provinces outside of Quebec. When you join our team: We’ll empower you to learn and grow the career you want. We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. As part of our global team, we’ll support you in shaping the future you want to see. About Manulife and John Hancock Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit Manulife is an Equal Opportunity Employer At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact . Referenced Salary Location CAN, Quebec - Full Time Remote Working Arrangement Remote Salary range is expected to be between $88,800.00 CAD - $138,800.00 CAD If you are applying for this role outside of the primary location, please contact for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact for more information about U.S.-specific paid time off provisions.
Join Manulife’s Canadian Disability and Group Life team as a Bilingual Disability Case Manager and experience the flexibility of a 100% remote position. In this vital role, you will support plan members across Canada, guiding them through their journey of illness, recovery, and return to work. Your responsibilities will include providing disability benefits and engaging in proactive case management with a focus on successful reintegration into the workforce. You will use your critical thinking and analytical skills to evaluate contract terms and medical information, determine eligibility for disability payments, and optimally handle your daily tasks. Strong telephonic communication skills are essential as you connect with plan members and make impactful decisions. Your education and experience will help our hiring team in identifying the role that best aligns with our needs, whether in Absence Management Consultative Services (AMCS), Short-Term Disability (STD), or Long-Term Disability (LTD) claims. Position Responsibilities: Proactively handle a dedicated caseload in compliance with specific service level agreements and targeted turnaround times. Actioning daily administrative tasks which include responding to emails and telephone calls in a timely manner. Assessing claims based on contractual, medical, and vocational barriers. Developing positive relationships through frequent collaboration with plan sponsors, plan members, treatment providers and internal partners (i.e., disability specialists, rehabilitation specialists and medical consultants) to drive cases to a successful return to work or job resolution ready. Writing letters to communicate pertinent benefit related information based on analytical reasoning. Demonstrating resiliency, emotional intelligence and compassion when listening and communicating with plan members including delivering difficult claims related decisions. Qualifications: Fully bilingual (French/English): The successful candidate will be required to communicate in English and French to support clients from various jurisdictions outside of Quebec. A post-secondary diploma, CEGEP (DEC or DEP) or bachelor’s degree in a healthcare program or equivalent work experience. Confirmed ability to make meaningful decisions efficiently and optimally under tight deadlines. Knowledge of disability management and/or group benefits is an asset. A background in a health-related field is advantageous. Comfortable and skilled in handling both incoming and outgoing calls. Excellent organizational and prioritization skills are critical for handling diverse tasks. When you join our team: We’ll empower you to learn and grow the career you want. We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. As part of our global team, we’ll support you in shaping the future you want to see. About Manulife and John Hancock Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit Manulife is an Equal Opportunity Employer At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact . Referenced Salary Location CAN, Quebec - Full Time Remote Working Arrangement Remote Salary range is expected to be between $52,650.00 CAD - $87,750.00 CAD Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact for the salary range for your location. Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact for more information about U.S.-specific paid time off provisions.
Manulife’s Underwriting Team is renowned for thought leadership and innovative ways to underwrite complex files. We are looking for growth-minded, experienced, Senior Underwriting Consultants to join our team! We offer industry-leading training and development and support beyond traditional underwriting roles. As a member of our exceptional Underwriting Team, you'll be part of shaping the future of insurance excellence. This is a work from home position, and we are open to candidates in any Canadian province . Position Responsibilities: Conduct risk assessment and classification in accordance with Manulife's philosophy and standards. Communicate and collaborate with sales colleagues and head office to provide the highest quality and competitive decisions to our clients. Maintain positive and effective relationships with internal and external partners. Consistently deliver the best customer experience by making every interaction meaningful Comply with consumer laws and regulations regarding risk classification, confidentiality, and disclosure. Identify and propose solutions to problems and procedures related to the underwriter's work. Promote an atmosphere of trust with all clients to facilitate the acceptance of decisions. Required Qualifications: You are continuously learning - currently enrolled or very interested in insurance-related courses such as LOMA and/or ALU courses. Demonstrated professional experience as underwriter, at least 5 years of experience. Approval limit of at least $5,000,000 in life insurance and $250,000 in critical illness insurance Be on the lookout for trends and changes in medicine, knowledge of human anatomy, medical terminology, diseases, tests, and modes of treatment. General awareness of current events, industry issues and trends. Excellent analytical skills with the ability to define, research and solve problems. Excellent mentoring skills. Exemplary customer service skills and excellent oral and written communication skills Putting our customers first. You are committed to finding the right solutions. You go the extra mile because it's the right thing to do. Ability to understand, preserve and apply current technical information to everyday work problems. Demonstrate your knowledge of pricing tools, systems, and processes as well as your ability to articulate the underlying principles and philosophies. You are well organized with great attention to detail. You are adaptable and flexible in the face of change. You have strong partnership and communication skills. Excellent decision-making and critical thinking skills Strong analytical and problem-solving skills Be able to work under tight deadlines. Preferred Qualifications: Bilingualism (English and French) is a strong asset. If the successful candidate is in Québec, proficiency in both languages will be required to support clients from various provinces outside of Quebec. A university or college degree in a related discipline is considered an asset. When you join our team: We’ll empower you to learn and grow the career you want. We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. As part of our global team, we’ll support you in shaping the future you want to see. About Manulife and John Hancock Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit Manulife is an Equal Opportunity Employer At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact . Referenced Salary Location CAN, Ontario - Full Time Remote Working Arrangement Remote Salary range is expected to be between $85,300.00 CAD - $135,300.00 CAD Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact for the salary range for your location. Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact for more information about U.S.-specific paid time off provisions.
Are you someone who thrives in a busy role that engages both your analytical, problem-solving skills and customer-focused approach? Do you enjoy establishing relationships and offering financial solutions to help clients achieve their broader financial goals? Our Manulife Bank team in Western Ontario has an immediate opportunity for a Mortgage Specialist. As a Mortgage Specialist, you will be responsible for selling Manulife Bank financial solutions directly to clients and in collaboration with financial advisors within a specified territory. This is an exciting and rewarding work-from-home opportunity! Who are we looking for? You are a consultative and engaging ambassador for our Bank products who knows how to get things done while maintaining and encouraging meaningful relationships. You contribute by bringing your banking knowledge, energy and attention to service into the regional marketplace by helping others understand that handling money doesn’t need to be complicated. Position Responsibilities: Sell and promote Manulife One, Manulife Bank Select and associated lending solutions based on robust conversations focused on understanding client needs and goals Develop a consumer client base to facilitate the direct sale of lending solutions Ensure efficient and flawless delivery to the client, and ensure flow of business is directed to the appropriate servicing unit Act as a conduit for feedback from the field by identifying ideas for improving existing products and services and new product opportunities; Partner with Business Development Managers and other banking specialists to build advisor interest in Manulife Bank's debt management and deposit solutions Special Condition : Travel required within the assigned territory. The role is 100% commission-based, offering you the opportunity to maximize your earnings based on your performance and success. Required Qualifications: Proven track record of high performance within a busy sales environment High energy and self-motivation combined with a positive attitude Solid underwriting experience with residential mortgages (3-5 years)5 or more years of financial services experience is preferred, or in a sales/service capacity Preferred Qualifications: Proven consultative sales capability - including establishing a relationship with the client, conducting needs analysis and presenting solutions with strong closing and servicing skills Aptitude for learning and using technology for business purposes Outstanding oral and written communication skills to translate complex technical issues and business definitions into concepts and procedures readily understood and accessible to a general audience Analytical and decision-making skills with an ability to calmly prioritize a variety of deadlines Effective change management and organizational skills in order to manage fluctuating workloads Excellent customer and relationship management skills Highly developed influencing and negotiation skills When you join our team: We’ll empower you to learn and grow the career you want. We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. As part of our global team, we’ll support you in shaping the future you want to see. #LI-REMOTE About Manulife and John Hancock Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit Manulife is an Equal Opportunity Employer At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact . Working Arrangement Remote Salary & Benefits Salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. Please contact for additional information. Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact for more information about U.S.-specific paid time off provisions.
As a Bilingual Licensed Insurance Advisor , you are responsible for selling Health & Dental, Travel, and Life Insurance. You will be handling inbound sales calls, making outbound calls, and handling online interactions with clients who have expressed interest in discussing our products in a professional, effective manner. We have customers waiting to speak with you, we generate the leads. This is a unique opportunity for motivated salespeople who already hold a valid LLQP license, or who have the right skills to obtain this requirement before your start date. Manulife will cover the cost of an accredited education provider for the Harmonized LLQP course, as well as the exam and licensing fees. We are open between the hours of 8:00 am - 8:00 pm EST, Monday to Friday and 10:00 am-5:00 pm EST on Saturdays Position Responsibilities: Handling inbound calls from new clients interested in Health & Dental, Travel, and Life Insurance Making outbound calls to clients who have shown interest in discussing our options. Assisting clients through online chats, and other digital channels Providing advice, discovering client needs, and offering solutions to meet those needs Accurately recording needs analysis, and other client information through an online system Meeting sales, quality, and compliance measures on a monthly, quarterly, and annual basis Building rapport with clients through professional, personalized service to foster your own sales pipeline Supporting various marketing/sponsor campaigns Being the voice of the customer by sharing their feedback with the greater team, and raising any suggestions, concerns, or feedback on how we can improve Required Qualifications: Fully bilingual (French/English): The successful candidate will be required to communicate in English and French in order to support clients from various jurisdictions outside of Quebec. High-energy individuals who are excellent communicators both verbally and written, and who have great active listening skills People that love to obsess about customers, and thrive in an environment where they are part of a strong team People who are motivated by sales targets, and who want to take control of their total earnings potential You can seamlessly progress between an open office environment, and working from home You demonstrate the ability to persuade and negotiate using a consultative sales approach over the phone or through online chat You show strong attention to detail when gathering client information, conducting a thorough needs' analysis, offering personalized solutions, identifying sales opportunities, and closing the sale Preferred Qualifications: You have proven problem-solving skills, and the ability to communicate with a wide variety of clients to ensure an effective solution is reached You are comfortable navigating multiple programs/screens at the same time while working with clients. This includes an ability to learn internal systems along with a proficiency in MS Outlook, Salesforce, and other web-based systems Telephone sales or call centre experience Insurance experience dealing with Accident & Sickness, and Life Insurance Post-secondary degree: however, equivalent business experience is strongly considered Familiarity with Salesforce, or other CRM tool When you join our team: We’ll empower you to learn and grow the career you want. We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. As part of our global team, we’ll support you in shaping the future you want to see. About Manulife and John Hancock Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit Manulife is an Equal Opportunity Employer At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact . Working Arrangement Hybrid Salary & Benefits Salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. Please contact for additional information. Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact for more information about U.S.-specific paid time off provisions.
