Job DescriptionStaples is business to business. You’re what binds us together.\nWhile you may know Staples as the world’s leading office supply company, Staples Promotional Products – a division of Staples – is a national leader in the promotional products industry. At Staples Promotional Products, we help customers build love for their brands with customized merchandise solutions. Whatever story they want to tell, connection they want to make, or goal they need to deliver, Staples Promo makes it easy to design promo experiences that create lasting impact. Join our winning team! \nAt Staples Promotional Products (SPP) we execute promotional merchandise programs (e-stores and marketing initiatives) for some of the world’s best known brands. The Account Services Lead is a leader on the Account Services team, and is responsible for managing 1-2 direct reports, managing a book of Program Customers, driving profitable growth, and delivering exceptional internal and external customer service. \n \nThe Account Services Lead is responsible for strategizing and managing team deliverables related to the planning and execution of our customer e-store platforms (which house/transact corporate-branded, industry-leading merchandise collections). The Account Services Lead project manages, develops and delivers on all aspects of program strategy and execution for a set of assigned accounts, and leads a project team consisting of Account Services Program Specialists, Account Services Program Admins, and non-direct-report Account Services Merchandisers. The Account Services Lead is responsible for achieving/exceeding revenue and margin targets. \nWhat you’ll be doing: \n\n Take ownership of a $4-8M book of program business, with goals for year-over-year growth and profitability. \n Lead and mentor a team (pod) of 1-2 associates, ensuring timely execution of customer account plans that meet key revenue and profitability targets. \n Partner with sales to develop and execute program strategy, including strategic business plans, client calendars, inventory management, and marketing activity execution. \n Project manage all aspects of program execution for assigned accounts—including meeting launch deadlines, margin goals, SKU counts, and budgets—while serving as the primary customer contact. \n Communicate program updates, manage customer expectations, host “After Action Reviews,” and address customer issues, all to deliver best-in-class service and meet internal SLAs. \n Lead Customer Business Reviews and identify new opportunities within existing accounts. \n Coach, mentor, and train your team, promoting accountability, professional growth, and a collaborative, solutions-oriented culture. \n Collaborate with cross-functional teams—Inventory, Systems, Marketing, Creative Services, and Sales—to drive program success. \n Develop program forecasting, budgeting, and process improvements while championing innovation and creative strategy within your team. \n Support RFP and pitch projects as needed,and provide coverage and leadership in team meetings or when team members are absent. \n Perform additional duties as assigned to support business needs. \n\nWhat you bring to the table: \n\n Solid PC skills—especially in Excel, Word, and PowerPoint. \n Outstanding business and people communication skills, with a proven ability to energize and motivate a team. \n Superior problem-solving skills with a proactive, solutions-oriented approach, demonstrating ownership and accountability for results. \n Experience managing customer relationships, leading cross-functional project teams, and delivering program results. \n Creativity and a drive for continuous improvement, with a knack for developing innovative merchandise collections and customer experiences \n Strong computer skills, especially in Microsoft Office Suite. \n\n \nWhat’s needed – Basic Qualifications: \n\n 5+ years of business experience. \n 2+ years people management experience. \n\nWhat’s needed – Preferred Qualifications: \n\n Bachelor’s degree.\n Experience in product development, merchandising/buying, marketing, sales, or account management. \n Strong leadership, coaching, and mentoring skills. \n Demonstrated experience in strategic planning and program execution. \n\nWe Offer:\n\n Inclusive culture with associate-led Business Resource Groups\n Vacation Allotment and Holiday Schedule\n Online and Retail Discounts, Company Match RRSP, Physical and Mental Health Wellness programs, and more!\n\n
\n \n \n At Staples, “inclusion” is an action word. It represents what we do to ensure that all employees feel valued and supported to contribute to their fullest potential. When we operate inclusively, diversity naturally follows. This is why we work hard to foster an inclusive culture, as we seek employees with unique and varied perspectives and areas of expertise. The result is a better workplace and innovative thinking that helps us exceed our customers’ expectations – through the power of the people behind our iconic brand. Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.
Job DescriptionChez Staples Promotional Products, division nationale de Staples dans l’industrie des produits promotionnels, nous aidons nos clients à créer de l’attachement à leur marque grâce à des solutions de marchandisage personnalisées. Que ce soit pour raconter une histoire, établir une connexion ou atteindre un objectif : Staples Promo simplifie la conception d’expériences promotionnelles à fort impact. Joignez-vous à notre équipe performante !\nLe rôle de Représentant·e – Expérience client des Commandes Spéciales (SPO) consiste à garantir la satisfaction client et la livraison des engagements de l’entreprise. Vous collaborerez avec l’équipe des ventes, l’équipe Commandes Spéciales (SPO) et les fournisseurs externes pour assurer la réussite de l’approvisionnement produit, l’élaboration de devis, la prise de commandes, le traitement et la livraison des ventes. Vous serez le point de contact principal pour toutes les activités de devis et de transaction SPO (communication directe avec les clients, les représentants des ventes et les fournisseurs). Vous soutiendrez également votre équipe dans : l’approvisionnement produit, la génération de devis (ex. : devis LINC), l’entrée de commandes, le traitement (ex. : génération et exécution de bons de commande fournisseurs), le suivi de commandes (envoi d’accusés de réception, d’épreuves, de détails de suivi, de mises à jour d’état directement aux clients et représentants des ventes), la livraison et le soutien logique à la facturation avec les partenaires internes de la comptabilité. Vous veillerez à ce que les commandes respectent les coûts, soient exactes et livrées dans les délais ; vous identifierez de façon proactive les problèmes liés aux commandes SPO et résoudrez les écarts de facturation afin d’offrir une expérience de commande fluide et optimisée à nos clients.\n \nVos responsabilités : - Soutenir des équipes de représentants des ventes désignées pour le sourcing produit, la création de devis, l’enregistrement de commandes, le traitement et le suivi jusqu’à la livraison et la résolution des factures. - Maintenir une communication directe avec les clients : envoi des devis, confirmations de commande, épreuves graphiques, détails de suivi et réponse aux demandes. - Collaborer étroitement avec les fournisseurs pour le sourcing produit, la génération des bons de commande, le suivi et la confirmation des dates de livraison. - Travailler de concert avec le·la Chef d’équipe Commandes Spéciales et la comptabilité pour assurer une facturation en temps voulu et résoudre les écarts. - Analyser et préparer des devis compétitifs, maintenir les marges et encourager l’utilisation de fournisseurs prioritaires. - Proposer des solutions créatives pour dépasser les attentes des clients et conseiller sur les produits les plus pertinents pour leurs objectifs. - Participer aux réunions d’équipe et aux formations pour rester à jour sur les nouveaux produits, tendances et améliorations du système. - Représenter Staples lors d’événements clients et salons professionnels, et se déplacer ponctuellement pour des projets spéciaux. - Contribuer au succès de l’équipe en partageant les meilleures pratiques et en assurant la relève au besoin. - Répondre rapidement aux demandes, problèmes et réclamations clients, tout en maintenant des normes de satisfaction élevées.\n \nVotre profil : - Compétences exceptionnelles en service à la clientèle et attitude positive et collaborative en toutes circonstances. - Excellente maîtrise de la communication écrite et orale, grande attention aux détails et discernement dans les messages. - Solides aptitudes organisationnelles et capacité à prioriser et gérer plusieurs tâches ou projets simultanément. - Facilité d’apprentissage technique des systèmes de commande et maîtrise experte des programmes Microsoft (Excel, Outlook, Word, PowerPoint). - Capacité à évoluer dans un environnement de travail dynamique et en constante évolution. - Bonne connaissance des systèmes internes, des processus, et de préférence des produits promotionnels ; des compétences en marchandisage ou achats constituent un atout. - Une expérience sur l’industrie SAGE est souhaitée. - Maîtrise opérationnelle des programmes Microsoft (Excel, Outlook, Word, PowerPoint). - Excellente attention aux détails et forte rigueur organisationnelle. - Capacité à soutenir les initiatives de l’entreprise et de la direction.\n \nQualifications de base : - Diplôme d’études secondaires ou combinaison équivalente d’études et d’expérience pertinente. - Minimum 2 ans d’expérience pertinente en service à la clientèle ou fonctions transférables.\n \nQualifications préférées : - Expérience dans l’industrie des produits promotionnels et avec le système SAGE. - Expérience en marchandisage ou achats de produits promotionnels. - Sens stratégique des affaires avancé et forte aptitude en mathématiques.\n \nCe que nous offrons : - Culture inclusive avec Groupes de Ressources des Associés (GRE). - Congés payés et calendrier de jours fériés. - Rabais en ligne et en magasin, régime d’épargne-retraite (REER) avec contribution de l’entreprise, programmes de bien-être physique et mental, et plus encore ! At Staples, “inclusion” is an action word. It represents what we do to ensure that all employees feel valued and supported to contribute to their fullest potential. When we operate inclusively, diversity naturally follows. This is why we work hard to foster an inclusive culture, as we seek employees with unique and varied perspectives and areas of expertise. The result is a better workplace and innovative thinking that helps us exceed our customers’ expectations – through the power of the people behind our iconic brand. Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.
Job DescriptionStaples is business to business. You’re what binds us together.\nWhile you may know Staples as the world’s leading office supply company, Staples Promotional Products – a division of Staples – is a national leader in the promotional products industry. At Staples Promotional Products, we help customers build love for their brands with customized merchandise solutions. Whatever story they want to tell, connection they want to make, or goal they need to deliver, Staples Promo makes it easy to design promo experiences that create lasting impact. Join our winning team!\nThe Special Order Customer Experience Rep (SPO Customer Experience Rep) is responsible for customer satisfaction and for the delivery of commitments made by the company and will collaborate with Sales Team and Special Order (SPO) Team members and external vendors to ensure successful product sourcing, quoting, ordering, processing, and delivery of sales. The SPO Customer Experience Rep is the key point of contact for all SPO quote and transaction activity (directly communicating with customers and Sales Reps and vendors). The SPO Customer Experience Rep supports the SPO Team Lead, Sales Reps and, order-entry, processing (ie: vendor PO generation and execution), order follow-up (ie: sending order acknowledgements, proofs, tracking details, order status updates directly to clients and Sales Reps), delivery of sales, and invoice resolution relief to internal accounting partners. The SPO Customer Experience Rep ensures orders are on cost, accurate, and on schedule; proactively identifies SPO order issues and resolves order and invoice issues to deliver the best value and seamless order experience to our clients.\n \nWhat you’ll be doing:\n\n Support assigned Sales Rep Teams by quoting, order processing, and follow-up through to delivery and invoice resolution.\n Maintain direct communication with clients, sending quotes, order confirmations, art proofs, tracking details, and responding to inquiries.\n Work closely with vendors for product sourcing, purchase order generation, tracking, and confirming delivery dates.\n Collaborate with the Special Order Team Lead and Accounting to ensure timely invoicing and resolve discrepancies.\n Attend team meetings and training to stay current with new products, trends, and system enhancements.\n Represent Staples at customer shows, corporate trade shows, and occasionally travel for special projects.\n Contribute to team success by sharing best practices and providing back-up coverage when needed.\n Respond immediately to inquiries, issues, and customer complaints, maintaining high standards of satisfaction.\n\n \nWhat you bring to the table:\n\n Exceptional customer service skills and a positive, supportive attitude in all situations.\n Highly proficient written and verbal communication, with attention to detail and message discernment.\n Strong organizational skills, with the ability to prioritize and manage multiple tasks/projects simultaneously.\n Technical proficiency for learning order processing systems and expert use of Microsoft programs (Excel, Outlook, Word, PowerPoint).\n Ability to adapt in a fast-paced and changing work environment.\n Solid knowledge of company systems, processes, and promotional products merchandising or purchasing skills are an asset.\n Proficient use of Microsoft programs (Excel, Outlook, Word, PowerPoint).\n Strong attention to detail and organizational skills.\n Ability to support company and management initiatives.\n\n \nWhat’s needed-Basic Qualifications:\n\n High School Diploma or equivalent combination of education and related experience.\n 2+ years of related, transferrable customer service experience.\n\n \nWhat’s needed- Preferred Qualifications:\n\n Promotional products merchandising or purchasing experience.\n\n \nWe Offer:\n\n Inclusive culture with associate-led Business Resource Groups\n Vacation Allotment and Holiday Schedule\n Online and Retail Discounts, Company Match RRSP, Physical and Mental Health Wellness programs, and more!\n\n \n \n At Staples, “inclusion” is an action word. It represents what we do to ensure that all employees feel valued and supported to contribute to their fullest potential. When we operate inclusively, diversity naturally follows. This is why we work hard to foster an inclusive culture, as we seek employees with unique and varied perspectives and areas of expertise. The result is a better workplace and innovative thinking that helps us exceed our customers’ expectations – through the power of the people behind our iconic brand. Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.
Job DescriptionChez Staples Promotional Products, division nationale de Staples dans l’industrie des produits promotionnels, nous aidons nos clients à créer de l’attachement à leur marque grâce à des solutions de marchandisage personnalisées. Que ce soit pour raconter une histoire, établir une connexion ou atteindre un objectif : Staples Promo simplifie la conception d’expériences promotionnelles à fort impact. Joignez-vous à notre équipe performante !\nLe rôle de Représentant·e – Expérience client des Commandes Spéciales (SPO) consiste à garantir la satisfaction client et la livraison des engagements de l’entreprise. Vous collaborerez avec l’équipe des ventes, l’équipe Commandes Spéciales (SPO) et les fournisseurs externes pour assurer la réussite de l’approvisionnement produit, l’élaboration de devis, la prise de commandes, le traitement et la livraison des ventes. Vous serez le point de contact principal pour toutes les activités de devis et de transaction SPO (communication directe avec les clients, les représentants des ventes et les fournisseurs). Vous soutiendrez également votre équipe dans : l’approvisionnement produit, la génération de devis (ex. : devis LINC), l’entrée de commandes, le traitement (ex. : génération et exécution de bons de commande fournisseurs), le suivi de commandes (envoi d’accusés de réception, d’épreuves, de détails de suivi, de mises à jour d’état directement aux clients et représentants des ventes), la livraison et le soutien logique à la facturation avec les partenaires internes de la comptabilité. Vous veillerez à ce que les commandes respectent les coûts, soient exactes et livrées dans les délais ; vous identifierez de façon proactive les problèmes liés aux commandes SPO et résoudrez les écarts de facturation afin d’offrir une expérience de commande fluide et optimisée à nos clients.\n \nVos responsabilités : - Soutenir des équipes de représentants des ventes désignées pour le sourcing produit, la création de devis, l’enregistrement de commandes, le traitement et le suivi jusqu’à la livraison et la résolution des factures. - Maintenir une communication directe avec les clients : envoi des devis, confirmations de commande, épreuves graphiques, détails de suivi et réponse aux demandes. - Collaborer étroitement avec les fournisseurs pour le sourcing produit, la génération des bons de commande, le suivi et la confirmation des dates de livraison. - Travailler de concert avec le·la Chef d’équipe Commandes Spéciales et la comptabilité pour assurer une facturation en temps voulu et résoudre les écarts. - Analyser et préparer des devis compétitifs, maintenir les marges et encourager l’utilisation de fournisseurs prioritaires. - Proposer des solutions créatives pour dépasser les attentes des clients et conseiller sur les produits les plus pertinents pour leurs objectifs. - Participer aux réunions d’équipe et aux formations pour rester à jour sur les nouveaux produits, tendances et améliorations du système. - Représenter Staples lors d’événements clients et salons professionnels, et se déplacer ponctuellement pour des projets spéciaux. - Contribuer au succès de l’équipe en partageant les meilleures pratiques et en assurant la relève au besoin. - Répondre rapidement aux demandes, problèmes et réclamations clients, tout en maintenant des normes de satisfaction élevées.\n \nVotre profil : - Compétences exceptionnelles en service à la clientèle et attitude positive et collaborative en toutes circonstances. - Excellente maîtrise de la communication écrite et orale, grande attention aux détails et discernement dans les messages. - Solides aptitudes organisationnelles et capacité à prioriser et gérer plusieurs tâches ou projets simultanément. - Facilité d’apprentissage technique des systèmes de commande et maîtrise experte des programmes Microsoft (Excel, Outlook, Word, PowerPoint). - Capacité à évoluer dans un environnement de travail dynamique et en constante évolution. - Bonne connaissance des systèmes internes, des processus, et de préférence des produits promotionnels ; des compétences en marchandisage ou achats constituent un atout. - Une expérience sur l’industrie SAGE est souhaitée. - Maîtrise opérationnelle des programmes Microsoft (Excel, Outlook, Word, PowerPoint). - Excellente attention aux détails et forte rigueur organisationnelle. - Capacité à soutenir les initiatives de l’entreprise et de la direction.\n \nQualifications de base : - Diplôme d’études secondaires ou combinaison équivalente d’études et d’expérience pertinente. - Minimum 2 ans d’expérience pertinente en service à la clientèle ou fonctions transférables.\n \nQualifications préférées : - Expérience dans l’industrie des produits promotionnels et avec le système SAGE. - Expérience en marchandisage ou achats de produits promotionnels. - Sens stratégique des affaires avancé et forte aptitude en mathématiques.\n \nCe que nous offrons : - Culture inclusive avec Groupes de Ressources des Associés (GRE). - Congés payés et calendrier de jours fériés. - Rabais en ligne et en magasin, régime d’épargne-retraite (REER) avec contribution de l’entreprise, programmes de bien-être physique et mental, et plus encore ! At Staples, “inclusion” is an action word. It represents what we do to ensure that all employees feel valued and supported to contribute to their fullest potential. When we operate inclusively, diversity naturally follows. This is why we work hard to foster an inclusive culture, as we seek employees with unique and varied perspectives and areas of expertise. The result is a better workplace and innovative thinking that helps us exceed our customers’ expectations – through the power of the people behind our iconic brand. Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.
Job DescriptionChez Staples Promotional Products, division nationale de Staples dans l’industrie des produits promotionnels, nous aidons nos clients à créer de l’attachement à leur marque grâce à des solutions de marchandisage personnalisées. Que ce soit pour raconter une histoire, établir une connexion ou atteindre un objectif : Staples Promo simplifie la conception d’expériences promotionnelles à fort impact. Joignez-vous à notre équipe performante !\nLe rôle de Représentant·e – Expérience client des Commandes Spéciales (SPO) consiste à garantir la satisfaction client et la livraison des engagements de l’entreprise. Vous collaborerez avec l’équipe des ventes, l’équipe Commandes Spéciales (SPO) et les fournisseurs externes pour assurer la réussite de l’approvisionnement produit, l’élaboration de devis, la prise de commandes, le traitement et la livraison des ventes. Vous serez le point de contact principal pour toutes les activités de devis et de transaction SPO (communication directe avec les clients, les représentants des ventes et les fournisseurs). Vous soutiendrez également votre équipe dans : l’approvisionnement produit, la génération de devis (ex. : devis LINC), l’entrée de commandes, le traitement (ex. : génération et exécution de bons de commande fournisseurs), le suivi de commandes (envoi d’accusés de réception, d’épreuves, de détails de suivi, de mises à jour d’état directement aux clients et représentants des ventes), la livraison et le soutien logique à la facturation avec les partenaires internes de la comptabilité. Vous veillerez à ce que les commandes respectent les coûts, soient exactes et livrées dans les délais ; vous identifierez de façon proactive les problèmes liés aux commandes SPO et résoudrez les écarts de facturation afin d’offrir une expérience de commande fluide et optimisée à nos clients.\n \nVos responsabilités : - Soutenir des équipes de représentants des ventes désignées pour le sourcing produit, la création de devis, l’enregistrement de commandes, le traitement et le suivi jusqu’à la livraison et la résolution des factures. - Maintenir une communication directe avec les clients : envoi des devis, confirmations de commande, épreuves graphiques, détails de suivi et réponse aux demandes. - Collaborer étroitement avec les fournisseurs pour le sourcing produit, la génération des bons de commande, le suivi et la confirmation des dates de livraison. - Travailler de concert avec le·la Chef d’équipe Commandes Spéciales et la comptabilité pour assurer une facturation en temps voulu et résoudre les écarts. - Analyser et préparer des devis compétitifs, maintenir les marges et encourager l’utilisation de fournisseurs prioritaires. - Proposer des solutions créatives pour dépasser les attentes des clients et conseiller sur les produits les plus pertinents pour leurs objectifs. - Participer aux réunions d’équipe et aux formations pour rester à jour sur les nouveaux produits, tendances et améliorations du système. - Représenter Staples lors d’événements clients et salons professionnels, et se déplacer ponctuellement pour des projets spéciaux. - Contribuer au succès de l’équipe en partageant les meilleures pratiques et en assurant la relève au besoin. - Répondre rapidement aux demandes, problèmes et réclamations clients, tout en maintenant des normes de satisfaction élevées.\n \nVotre profil : - Compétences exceptionnelles en service à la clientèle et attitude positive et collaborative en toutes circonstances. - Excellente maîtrise de la communication écrite et orale, grande attention aux détails et discernement dans les messages. - Solides aptitudes organisationnelles et capacité à prioriser et gérer plusieurs tâches ou projets simultanément. - Facilité d’apprentissage technique des systèmes de commande et maîtrise experte des programmes Microsoft (Excel, Outlook, Word, PowerPoint). - Capacité à évoluer dans un environnement de travail dynamique et en constante évolution. - Bonne connaissance des systèmes internes, des processus, et de préférence des produits promotionnels ; des compétences en marchandisage ou achats constituent un atout. - Une expérience sur l’industrie SAGE est souhaitée. - Maîtrise opérationnelle des programmes Microsoft (Excel, Outlook, Word, PowerPoint). - Excellente attention aux détails et forte rigueur organisationnelle. - Capacité à soutenir les initiatives de l’entreprise et de la direction.\n \nQualifications de base : - Diplôme d’études secondaires ou combinaison équivalente d’études et d’expérience pertinente. - Minimum 2 ans d’expérience pertinente en service à la clientèle ou fonctions transférables.\n \nQualifications préférées : - Expérience dans l’industrie des produits promotionnels et avec le système SAGE. - Expérience en marchandisage ou achats de produits promotionnels. - Sens stratégique des affaires avancé et forte aptitude en mathématiques.\n \nCe que nous offrons : - Culture inclusive avec Groupes de Ressources des Associés (GRE). - Congés payés et calendrier de jours fériés. - Rabais en ligne et en magasin, régime d’épargne-retraite (REER) avec contribution de l’entreprise, programmes de bien-être physique et mental, et plus encore ! At Staples, “inclusion” is an action word. It represents what we do to ensure that all employees feel valued and supported to contribute to their fullest potential. When we operate inclusively, diversity naturally follows. This is why we work hard to foster an inclusive culture, as we seek employees with unique and varied perspectives and areas of expertise. The result is a better workplace and innovative thinking that helps us exceed our customers’ expectations – through the power of the people behind our iconic brand. Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.
Job DescriptionStaples is business to business. You’re what binds us together.\nWhile you may know Staples as the world’s leading office supply company, Staples Promotional Products – a division of Staples – is a national leader in the promotional products industry. At Staples Promotional Products, we help customers build love for their brands with customized merchandise solutions. Whatever story they want to tell, connection they want to make, or goal they need to deliver, Staples Promo makes it easy to design promo experiences that create lasting impact. Join our winning team!\nThe Special Order Customer Experience Rep (SPO Customer Experience Rep) is responsible for customer satisfaction and for the delivery of commitments made by the company and will collaborate with Sales Team and Special Order (SPO) Team members and external vendors to ensure successful product sourcing, quoting, ordering, processing, and delivery of sales. The SPO Customer Experience Rep is the key point of contact for all SPO quote and transaction activity (directly communicating with customers and Sales Reps and vendors). The SPO Customer Experience Rep supports the SPO Team Lead, Sales Reps and, order-entry, processing (ie: vendor PO generation and execution), order follow-up (ie: sending order acknowledgements, proofs, tracking details, order status updates directly to clients and Sales Reps), delivery of sales, and invoice resolution relief to internal accounting partners. The SPO Customer Experience Rep ensures orders are on cost, accurate, and on schedule; proactively identifies SPO order issues and resolves order and invoice issues to deliver the best value and seamless order experience to our clients.\n \nWhat you’ll be doing:\n\n Support assigned Sales Rep Teams by quoting, order processing, and follow-up through to delivery and invoice resolution.\n Maintain direct communication with clients, sending quotes, order confirmations, art proofs, tracking details, and responding to inquiries.\n Work closely with vendors for product sourcing, purchase order generation, tracking, and confirming delivery dates.\n Collaborate with the Special Order Team Lead and Accounting to ensure timely invoicing and resolve discrepancies.\n Attend team meetings and training to stay current with new products, trends, and system enhancements.\n Represent Staples at customer shows, corporate trade shows, and occasionally travel for special projects.\n Contribute to team success by sharing best practices and providing back-up coverage when needed.\n Respond immediately to inquiries, issues, and customer complaints, maintaining high standards of satisfaction.\n\n \nWhat you bring to the table:\n\n Exceptional customer service skills and a positive, supportive attitude in all situations.\n Highly proficient written and verbal communication, with attention to detail and message discernment.\n Strong organizational skills, with the ability to prioritize and manage multiple tasks/projects simultaneously.\n Technical proficiency for learning order processing systems and expert use of Microsoft programs (Excel, Outlook, Word, PowerPoint).\n Ability to adapt in a fast-paced and changing work environment.\n Solid knowledge of company systems, processes, and promotional products merchandising or purchasing skills are an asset.\n Proficient use of Microsoft programs (Excel, Outlook, Word, PowerPoint).\n Strong attention to detail and organizational skills.\n Ability to support company and management initiatives.\n\n \nWhat’s needed-Basic Qualifications:\n\n High School Diploma or equivalent combination of education and related experience.\n 2+ years of related, transferrable customer service experience.\n\n \nWhat’s needed- Preferred Qualifications:\n\n Promotional products merchandising or purchasing experience.\n\n \nWe Offer:\n\n Inclusive culture with associate-led Business Resource Groups\n Vacation Allotment and Holiday Schedule\n Online and Retail Discounts, Company Match RRSP, Physical and Mental Health Wellness programs, and more!\n\n \n \n At Staples, “inclusion” is an action word. It represents what we do to ensure that all employees feel valued and supported to contribute to their fullest potential. When we operate inclusively, diversity naturally follows. This is why we work hard to foster an inclusive culture, as we seek employees with unique and varied perspectives and areas of expertise. The result is a better workplace and innovative thinking that helps us exceed our customers’ expectations – through the power of the people behind our iconic brand. Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.
Job DescriptionStaples is business to business. You’re what binds us together.\nWhile you may know Staples as the world’s leading office supply company, Staples Promotional Products – a division of Staples – is a national leader in the promotional products industry. At Staples Promotional Products, we help customers build love for their brands with customized merchandise solutions. Whatever story they want to tell, connection they want to make, or goal they need to deliver, Staples Promo makes it easy to design promo experiences that create lasting impact. Join our winning team! \nAt Staples Promotional Products (SPP) we execute promotional merchandise programs (e-stores and marketing initiatives) for some of the world’s best known brands. The Account Services Lead is a leader on the Account Services team, and is responsible for managing 1-2 direct reports, managing a book of Program Customers, driving profitable growth, and delivering exceptional internal and external customer service. \n \nThe Account Services Lead is responsible for strategizing and managing team deliverables related to the planning and execution of our customer e-store platforms (which house/transact corporate-branded, industry-leading merchandise collections). The Account Services Lead project manages, develops and delivers on all aspects of program strategy and execution for a set of assigned accounts, and leads a project team consisting of Account Services Program Specialists, Account Services Program Admins, and non-direct-report Account Services Merchandisers. The Account Services Lead is responsible for achieving/exceeding revenue and margin targets. \nWhat you’ll be doing: \n\n Take ownership of a $4-8M book of program business, with goals for year-over-year growth and profitability. \n Lead and mentor a team (pod) of 1-2 associates, ensuring timely execution of customer account plans that meet key revenue and profitability targets. \n Partner with sales to develop and execute program strategy, including strategic business plans, client calendars, inventory management, and marketing activity execution. \n Project manage all aspects of program execution for assigned accounts—including meeting launch deadlines, margin goals, SKU counts, and budgets—while serving as the primary customer contact. \n Communicate program updates, manage customer expectations, host “After Action Reviews,” and address customer issues, all to deliver best-in-class service and meet internal SLAs. \n Lead Customer Business Reviews and identify new opportunities within existing accounts. \n Coach, mentor, and train your team, promoting accountability, professional growth, and a collaborative, solutions-oriented culture. \n Collaborate with cross-functional teams—Inventory, Systems, Marketing, Creative Services, and Sales—to drive program success. \n Develop program forecasting, budgeting, and process improvements while championing innovation and creative strategy within your team. \n Support RFP and pitch projects as needed,and provide coverage and leadership in team meetings or when team members are absent. \n Perform additional duties as assigned to support business needs. \n\nWhat you bring to the table: \n\n Solid PC skills—especially in Excel, Word, and PowerPoint. \n Outstanding business and people communication skills, with a proven ability to energize and motivate a team. \n Superior problem-solving skills with a proactive, solutions-oriented approach, demonstrating ownership and accountability for results. \n Experience managing customer relationships, leading cross-functional project teams, and delivering program results. \n Creativity and a drive for continuous improvement, with a knack for developing innovative merchandise collections and customer experiences \n Strong computer skills, especially in Microsoft Office Suite. \n\n \nWhat’s needed – Basic Qualifications: \n\n 5+ years of business experience. \n 2+ years people management experience. \n\nWhat’s needed – Preferred Qualifications: \n\n Bachelor’s degree.\n Experience in product development, merchandising/buying, marketing, sales, or account management. \n Strong leadership, coaching, and mentoring skills. \n Demonstrated experience in strategic planning and program execution. \n\nWe Offer:\n\n Inclusive culture with associate-led Business Resource Groups\n Vacation Allotment and Holiday Schedule\n Online and Retail Discounts, Company Match RRSP, Physical and Mental Health Wellness programs, and more!\n\n
\n \n \n At Staples, “inclusion” is an action word. It represents what we do to ensure that all employees feel valued and supported to contribute to their fullest potential. When we operate inclusively, diversity naturally follows. This is why we work hard to foster an inclusive culture, as we seek employees with unique and varied perspectives and areas of expertise. The result is a better workplace and innovative thinking that helps us exceed our customers’ expectations – through the power of the people behind our iconic brand. Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.
Job DescriptionWhile you may know Staples as the world’s leading office supply company, Staples Promotional Products – a division of Staples – is a national leader in the promotional products industry. At Staples Promotional Products, we help customers build love for their brands with customized merchandise solutions. Whatever story they want to tell, connection they want to make, or goal they need to deliver, Staples Promo makes it easy to design promo experiences that create lasting impact. Join our winning team.\nOur world-class sales and sales support teams work directly with businesses of all sizes to offer products and services to meet our customers’ unique needs. We are committed to understanding our customers and use best-in-class sales tools and technology to find the best solutions. We’re constantly discovering new ways to reach our goals, taking time to develop our skills, and investing in our career growth, so we can enjoy lucrative opportunities and grow our careers both within and beyond sales.\nThis position will support customers focused in the Beverage & CPG Industry.\nWhat you’ll be doing:\n\n Build trusted, long-term partnerships with clients' key stakeholders, becoming integrated into their planning and brand strategies as a true strategic advisor\n Lead customer business reviews and set joint strategic growth plans that align with the client’s priorities and drive shared success\n Coach, mentor, and develop a team of 3-6 account managers/SAM's\n Collaborate cross-functionally within our organization to design and deliver innovative, value-driven solutions that exceed client expectations\n Proactively identify opportunities, anticipate client needs, and provide thought leadership that shapes their future growth\n Expand our share of wallet by building internal awareness across the client’s organization, ensuring stakeholders see us as their partner of choice\n Deliver innovative solutions that strengthen client results and ensure profitable growth\n Ensure achievement of revenue and margin targets across all lines of business with budgets of $9-$15+ million\n Additional responsibilities include accurate forecasting, contract negotiation, and building vendor relationships.\n Position may require approximately 25% travel.\n\nWhat you bring to the table:\n\n Proven success in strategic account management and leading high-performing sales teams in a fast-paced, client-driven environment\n Strong business acumen with the ability to interpret market trends and client needs to deliver innovative, profitable solutions\n Exceptional communication and relationship-building skills, with experience engaging senior-level client stakeholders\n A collaborative leadership style with a passion for mentoring and developing talent across cross-functional teams\n Confidence in making data-informed decisions, managing forecasts, pricing strategies, and driving long-term account growth\n\nWhat’s needed- Basic Qualifications:\n\n Minimum of 5 years of progressive experience in strategic account management or sales leadership, preferably within a B2B, client-facing environment\n Demonstrated success leading and developing high-performing teams with a track record of delivering or exceeding revenue and growth targets\n Strong financial and commercial acumen, including experience with forecasting, pricing strategy, and contract negotiation\n Excellent communication, presentation, and stakeholder engagement skills at all organizational levels\n Strong negotiation skills\n\nWhat’s needed- Preferred Qualifications:\n\n Experience in the Beverage industry, branded merchandise, or promotional marketing.\n Marketing experience\n Experience managing national or enterprise-level accounts\n Familiarity with CRM platforms (e.g., Salesforce)\n Bilingual (English/French)\n Bachelor's Degree in Business, Marketing, Sales, or a related field\n\nWe Offer:\n\n Competitive salary and bonus.\n Inclusive culture with associate-led Business Resource Groups and resources such as the Social Justice Resource Centre.\n Flexible PTO and Holiday Schedule. Online and Retail Discounts, Company Match RRSP, Benefits and Physical and Mental Health Wellness programs.\n Growth & development opportunities.\n At Staples, “inclusion” is an action word. It represents what we do to ensure that all employees feel valued and supported to contribute to their fullest potential. When we operate inclusively, diversity naturally follows. This is why we work hard to foster an inclusive culture, as we seek employees with unique and varied perspectives and areas of expertise. The result is a better workplace and innovative thinking that helps us exceed our customers’ expectations – through the power of the people behind our iconic brand. Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.
Job DescriptionStaples is business to business. You’re what binds us together.\nWhile you may know Staples as the world’s leading office supply company, Staples Promotional Products – a division of Staples – is a national leader in the promotional products industry. At Staples Promotional Products, we help customers build love for their brands with customized merchandise solutions. Whatever story they want to tell, connection they want to make, or goal they need to deliver, Staples Promo makes it easy to design promo experiences that create lasting impact. Join our winning team!\nThe primary focus of the Head of Business Development is leading a team of Business Development Executives (BDEs) who are responsible for prospecting and the creation of new strategic accounts within Canada’s Fortune 500 firms. The Head of Business Development will onboard, manage and develop Business Development associates that can effectively prospect, build their funnel of mid-Enterprise opportunities, effectively nurture leads, pitch and close opportunities, negotiate terms of new business, and support in effective onboarding and transition to the Sales team. \n \nWhat you’ll be doing:\n\n Owns the SPP Canada business development pipeline and is accountable for achieving annual sales targets for invoiced new business.\n Leads a team of 4+ BD associates, overseeing hiring, onboarding, training, performance management, and team budget.\n Drives strategy for prospecting and new account acquisition, with a focus on Canada’s Fortune 500 firms and strategic account targets.\n Maintains deep understanding of company capabilities, brand positioning, and competitive landscape; advises SLT on market trends and operational focus areas based on competitive analysis.\n Partners cross-functionally (Sales, Marketing, Merchandising, Creative, Graphics, Account Services) to execute BD strategy, improve funnel velocity, and support successful onboarding of new accounts.\n Oversees enablement tools, research capabilities, and tech stack (including AI-based tools) to enhance BD team effectiveness.\n Leads the strategy and execution of major opportunities, sponsorships, and strategic partnerships.\n Develops and delivers high-impact pitches and proposals; leads RFP/RFQ responses in collaboration with Staples Canada, SPP Global, and HQ departments, ensuring appropriate messaging, pricing, and gross margins.\n Coordinates with Sales Enablement to identify and maximize margin on large order opportunities and renewals.\n Owns customer needs translation, proposal development, negotiation, and contracting to support rapid speed-to-revenue and long-term account success.\n Participates in Business Review meetings and regularly reports BD progress to SLT.\n Supports ongoing training and development of the sales force to ensure alignment with evolving growth strategies.\n\nWhat you bring to the table:\n\n Strategic Sales Leadership & Growth Planning – Proven ability to develop and execute growth strategies, set targets, and design plans that drive revenue, expand market share, and strengthen customer relationships.\n Client & Account Management – Skilled at building, nurturing, and transitioning high-value partnerships with enterprise clients and key accounts, understanding customer needs, and articulating value propositions effectively.\n Market & Competitive Analysis – Expertise in identifying market trends, customer priorities, and competitive positioning to inform business development and sales strategies.\n Contract Negotiation & Deal Structuring – Experienced in leading complex negotiations and crafting deals that balance profitability with long-term client value.\n Cross-Functional Collaboration – Strong collaborator across Sales, Marketing, Product, and Operations teams to align initiatives and deliver on business objectives.\n Team Leadership & Coaching – Track record of leading, motivating, and developing high-performing sales teams with accountability and results focus.\n Financial & Operational Acumen – Understanding of pricing, margin management, forecasting, and leveraging data for sound decision-making and sustainable growth.\n Communication & Presentation Skills – Effective at crafting compelling proposals, delivering executive presentations, and influencing diverse stakeholders.\n Analytical & Organizational Skills – Strong ability to analyze data, balance priorities, manage time efficiently, and work independently with minimal supervision.\n\nWhat’s needed - Basic Qualifications:\n\n Bachelor's Degree or equivalent work experience.\n 7+ years of experience in Sales, Business Development, or Marketing.\n Must have a successful track record of business development with Canada’s Fortune 500.\n\nWhat’s needed - Preferred Qualifications:\n\n Bilingual in English and French (oral and written) an asset.\n Consultative/Strategic selling skills with the ability to interface with customers at the most senior levels.\n Previous experience in selling Promotional Products.\n Strong analytical skills, motivation, along with the ability to focus and balance tasks.\n Strong business, financial, operations and technology acumen.\n Need to function independently with minimal supervision.\n\nWe Offer:\n\n Inclusive culture with associate-led Business Resource Groups.\n Vacation Allotment and Holiday Schedule.\n Online and Retail Discounts, Company Match RRSP, Physical and Mental Health Wellness programs, and more! \n\n#LI-DNI \n \n At Staples, “inclusion” is an action word. It represents what we do to ensure that all employees feel valued and supported to contribute to their fullest potential. When we operate inclusively, diversity naturally follows. This is why we work hard to foster an inclusive culture, as we seek employees with unique and varied perspectives and areas of expertise. The result is a better workplace and innovative thinking that helps us exceed our customers’ expectations – through the power of the people behind our iconic brand. Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.
Job DescriptionStaples is business to business. You’re what binds us together.\nWhile you may know Staples as the world’s leading office supply company, Staples Promotional Products – a division of Staples – is a national leader in the promotional products industry. At Staples Promotional Products, we help customers build love for their brands with customized merchandise solutions. Whatever story they want to tell, connection they want to make, or goal they need to deliver, Staples Promo makes it easy to design promo experiences that create lasting impact. Join our winning team!\nThe primary focus of the Head of Business Development is leading a team of Business Development Executives (BDEs) who are responsible for prospecting and the creation of new strategic accounts within Canada’s Fortune 500 firms. The Head of Business Development will onboard, manage and develop Business Development associates that can effectively prospect, build their funnel of mid-Enterprise opportunities, effectively nurture leads, pitch and close opportunities, negotiate terms of new business, and support in effective onboarding and transition to the Sales team. \n \nWhat you’ll be doing:\n\n Owns the SPP Canada business development pipeline and is accountable for achieving annual sales targets for invoiced new business.\n Leads a team of 4+ BD associates, overseeing hiring, onboarding, training, performance management, and team budget.\n Drives strategy for prospecting and new account acquisition, with a focus on Canada’s Fortune 500 firms and strategic account targets.\n Maintains deep understanding of company capabilities, brand positioning, and competitive landscape; advises SLT on market trends and operational focus areas based on competitive analysis.\n Partners cross-functionally (Sales, Marketing, Merchandising, Creative, Graphics, Account Services) to execute BD strategy, improve funnel velocity, and support successful onboarding of new accounts.\n Oversees enablement tools, research capabilities, and tech stack (including AI-based tools) to enhance BD team effectiveness.\n Leads the strategy and execution of major opportunities, sponsorships, and strategic partnerships.\n Develops and delivers high-impact pitches and proposals; leads RFP/RFQ responses in collaboration with Staples Canada, SPP Global, and HQ departments, ensuring appropriate messaging, pricing, and gross margins.\n Coordinates with Sales Enablement to identify and maximize margin on large order opportunities and renewals.\n Owns customer needs translation, proposal development, negotiation, and contracting to support rapid speed-to-revenue and long-term account success.\n Participates in Business Review meetings and regularly reports BD progress to SLT.\n Supports ongoing training and development of the sales force to ensure alignment with evolving growth strategies.\n\nWhat you bring to the table:\n\n Strategic Sales Leadership & Growth Planning – Proven ability to develop and execute growth strategies, set targets, and design plans that drive revenue, expand market share, and strengthen customer relationships.\n Client & Account Management – Skilled at building, nurturing, and transitioning high-value partnerships with enterprise clients and key accounts, understanding customer needs, and articulating value propositions effectively.\n Market & Competitive Analysis – Expertise in identifying market trends, customer priorities, and competitive positioning to inform business development and sales strategies.\n Contract Negotiation & Deal Structuring – Experienced in leading complex negotiations and crafting deals that balance profitability with long-term client value.\n Cross-Functional Collaboration – Strong collaborator across Sales, Marketing, Product, and Operations teams to align initiatives and deliver on business objectives.\n Team Leadership & Coaching – Track record of leading, motivating, and developing high-performing sales teams with accountability and results focus.\n Financial & Operational Acumen – Understanding of pricing, margin management, forecasting, and leveraging data for sound decision-making and sustainable growth.\n Communication & Presentation Skills – Effective at crafting compelling proposals, delivering executive presentations, and influencing diverse stakeholders.\n Analytical & Organizational Skills – Strong ability to analyze data, balance priorities, manage time efficiently, and work independently with minimal supervision.\n\nWhat’s needed - Basic Qualifications:\n\n Bachelor's Degree or equivalent work experience.\n 7+ years of experience in Sales, Business Development, or Marketing.\n Must have a successful track record of business development with Canada’s Fortune 500.\n\nWhat’s needed - Preferred Qualifications:\n\n Bilingual in English and French (oral and written) an asset.\n Consultative/Strategic selling skills with the ability to interface with customers at the most senior levels.\n Previous experience in selling Promotional Products.\n Strong analytical skills, motivation, along with the ability to focus and balance tasks.\n Strong business, financial, operations and technology acumen.\n Need to function independently with minimal supervision.\n\nWe Offer:\n\n Inclusive culture with associate-led Business Resource Groups.\n Vacation Allotment and Holiday Schedule.\n Online and Retail Discounts, Company Match RRSP, Physical and Mental Health Wellness programs, and more! \n\n#LI-DNI \n \n At Staples, “inclusion” is an action word. It represents what we do to ensure that all employees feel valued and supported to contribute to their fullest potential. When we operate inclusively, diversity naturally follows. This is why we work hard to foster an inclusive culture, as we seek employees with unique and varied perspectives and areas of expertise. The result is a better workplace and innovative thinking that helps us exceed our customers’ expectations – through the power of the people behind our iconic brand. Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.
