Job DescriptionStaples est une entreprise B2B. Vous êtes le lien qui nous unit.Bien que Staples soit reconnue mondialement comme le chef de file en fournitures de bureau, sa division Staples Produits promotionnels est également un leader à l'échelle nationale dans le domaine des articles promotionnels. Chez Staples Produits promotionnels, nous aidons nos clients à renforcer leur image de marque grâce à des solutions de marchandise personnalisée. Peu importe le message à transmettre, le lien à créer ou l'objectif à atteindre, nous rendons simple la conception d'expériences promotionnelles à impact durable. Joignez-vous à notre équipe gagnante.Nos équipes de ventes et de soutien aux ventes de calibre mondial travaillent directement avec des entreprises de toutes tailles afin de leur offrir des produits et services adaptés à leurs besoins uniques. Nous nous engageons à bien comprendre nos clients et utilisons les meilleurs outils et technologies de vente pour leur proposer les solutions les plus efficaces. Nous cherchons constamment de nouvelles façons d'atteindre nos objectifs, en investissant dans notre développement professionnel et notre croissance de carrière, afin de profiter d'opportunités enrichissantes tant dans le domaine des ventes qu'au-delà.Ce poste soutiendra les clients œuvrant dans les secteurs des boissons et du commerce de détail.Responsabilités principales : Établir des partenariats de confiance à long terme avec les principaux intervenants chez les clients, en s'intégrant à leur planification stratégique et à leur image de marque à titre de conseiller stratégique de confiance.
Diriger les revues d'affaires avec les clients et définir des plans de croissance communs alignés sur leurs priorités, afin de favoriser le succès partagé.
Encadrer, former et développer une équipe de 3 à 6 gestionnaires de comptes (ou responsables de comptes stratégiques).
Collaborer de façon interfonctionnelle avec les différentes équipes internes pour concevoir et fournir des solutions novatrices axées sur la valeur, surpassant les attentes des clients.
Identifier de manière proactive les opportunités, anticiper les besoins des clients et offrir un leadership éclairé pour favoriser leur croissance future.
Accroître notre part de marché en développant la notoriété de notre marque à l'interne chez le client, afin que tous les intervenants nous considèrent comme leur partenaire privilégié.
Proposer des solutions innovantes qui renforcent les résultats des clients tout en assurant une croissance rentable.
Assurer l'atteinte des objectifs de revenus et de marges pour toutes les gammes d'activités, avec des budgets variant entre 9 et 15 millions $ (ou plus).
Autres responsabilités : prévisions de ventes précises, négociation de contrats, et développement des relations avec les fournisseurs.
Ce poste peut nécessiter environ 25 % de déplacements.
Ce que vous apportez à l'équipe: Succès démontré en gestion stratégique de comptes et en direction d'équipes de ventes performantes dans un environnement dynamique et axé sur les clients.
Solide sens des affaires et capacité à interpréter les tendances du marché ainsi que les besoins des clients pour offrir des solutions novatrices et rentables.
Excellentes compétences en communication et en développement de relations, avec une expérience avérée en engagement auprès de parties prenantes de haut niveau.
Style de leadership collaboratif, axé sur l'accompagnement et le développement des talents au sein d'équipes interfonctionnelles.
Confiance dans la prise de décisions fondées sur les données, la gestion des prévisions, les stratégies de tarification et la croissance à long terme des comptes.
Exigences de base: Minimum 5 ans d'expérience progressive en leadership des ventes, de préférence dans un environnement B2B en contact direct avec les clients.
Expérience démontrée dans la direction et le développement d'équipes performantes, avec un historique de réussite dans l'atteinte ou le dépassement des objectifs de revenus et de croissance.
Bonne compréhension des enjeux financiers et commerciaux, y compris l'expérience en prévisions de ventes, stratégies de tarification et négociation de contrats.
Excellentes compétences en communication, en présentation et en gestion des parties prenantes, à tous les niveaux organisationnels.
Solides compétences en négociation.
Atouts préférés: Expérience dans le domaine des produits promotionnels ou du marketing de marque.
Expérience dans la gestion de comptes nationaux ou de niveau entreprise.
Connaissance des plateformes CRM (ex. : Salesforce).
Bilinguisme (anglais/français) est un atout.
Baccalauréat en commerce, marketing, ventes ou dans un domaine connexe.
Ce que nous offrons : Une culture inclusive avec des groupes-ressources dirigés par les employés.
Allocation de vacances et calendrier de congés.
Rabais en ligne et en magasin, REER avec contribution de l'employeur, programmes de bien-être physique et mental, et plus encore
At Staples, "inclusion" is an action word. It represents what we do to ensure that all employees feel valued and supported to contribute to their fullest potential. When we operate inclusively, diversity naturally follows. This is why we work hard to foster an inclusive culture, as we seek employees with unique and varied perspectives and areas of expertise. The result is a better workplace and innovative thinking that helps us exceed our customers' expectations – through the power of the people behind our iconic brand. Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.
Job DescriptionStaples is business to business. You're what binds us together.While you may know Staples as the world's leading office supply company, Staples Promotional Products – a division of Staples – is a national leader in the promotional products industry. At Staples Promotional Products, we help customers build love for their brands with customized merchandise solutions. Whatever story they want to tell, connection they want to make, or goal they need to deliver, Staples Promo makes it easy to design promo experiences that create lasting impact. Join our winning teamThe primary focus of the Head of Business Development is leading a team of Business Development Executives (BDEs) who are responsible for prospecting and the creation of new strategic accounts within Canada's Fortune 500 firms. The Head of Business Development will onboard, manage and develop Business Development associates that can effectively prospect, build their funnel of mid-Enterprise opportunities, effectively nurture leads, pitch and close opportunities, negotiate terms of new business, and support in effective onboarding and transition to the Sales team. What you'll be doing: Owns the SPP Canada business development pipeline and is accountable for achieving annual sales targets for invoiced new business.
Leads a team of 4+ BD associates, overseeing hiring, onboarding, training, performance management, and team budget.
Drives strategy for prospecting and new account acquisition, with a focus on Canada's Fortune 500 firms and strategic account targets.
Maintains deep understanding of company capabilities, brand positioning, and competitive landscape; advises SLT on market trends and operational focus areas based on competitive analysis.
Partners cross-functionally (Sales, Marketing, Merchandising, Creative, Graphics, Account Services) to execute BD strategy, improve funnel velocity, and support successful onboarding of new accounts.
Oversees enablement tools, research capabilities, and tech stack (including AI-based tools) to enhance BD team effectiveness.
Leads the strategy and execution of major opportunities, sponsorships, and strategic partnerships.
Develops and delivers high-impact pitches and proposals; leads RFP/RFQ responses in collaboration with Staples Canada, SPP Global, and HQ departments, ensuring appropriate messaging, pricing, and gross margins.
Coordinates with Sales Enablement to identify and maximize margin on large order opportunities and renewals.
Owns customer needs translation, proposal development, negotiation, and contracting to support rapid speed-to-revenue and long-term account success.
Participates in Business Review meetings and regularly reports BD progress to SLT.
Supports ongoing training and development of the sales force to ensure alignment with evolving growth strategies.
What you bring to the table: Strategic Sales Leadership & Growth Planning – Proven ability to develop and execute growth strategies, set targets, and design plans that drive revenue, expand market share, and strengthen customer relationships.
Client & Account Management – Skilled at building, nurturing, and transitioning high-value partnerships with enterprise clients and key accounts, understanding customer needs, and articulating value propositions effectively.
Market & Competitive Analysis – Expertise in identifying market trends, customer priorities, and competitive positioning to inform business development and sales strategies.
Contract Negotiation & Deal Structuring – Experienced in leading complex negotiations and crafting deals that balance profitability with long-term client value.
Cross-Functional Collaboration – Strong collaborator across Sales, Marketing, Product, and Operations teams to align initiatives and deliver on business objectives.
Team Leadership & Coaching – Track record of leading, motivating, and developing high-performing sales teams with accountability and results focus.
Financial & Operational Acumen – Understanding of pricing, margin management, forecasting, and leveraging data for sound decision-making and sustainable growth.
Communication & Presentation Skills – Effective at crafting compelling proposals, delivering executive presentations, and influencing diverse stakeholders.
Analytical & Organizational Skills – Strong ability to analyze data, balance priorities, manage time efficiently, and work independently with minimal supervision.
What's needed - Basic Qualifications: Bachelor's Degree or equivalent work experience.
7+ years of experience in Sales, Business Development, or Marketing.
Must have a successful track record of business development with Canada's Fortune 500.
What's needed - Preferred Qualifications: Bilingual in English and French (oral and written) an asset.
Consultative/Strategic selling skills with the ability to interface with customers at the most senior levels.
Previous experience in selling Promotional Products.
Strong analytical skills, motivation, along with the ability to focus and balance tasks.
Strong business, financial, operations and technology acumen.
Need to function independently with minimal supervision.
We Offer: Inclusive culture with associate-led Business Resource Groups.
Vacation Allotment and Holiday Schedule.
Online and Retail Discounts, Company Match RRSP, Physical and Mental Health Wellness programs, and more
#LI-AF1 At Staples, "inclusion" is an action word. It represents what we do to ensure that all employees feel valued and supported to contribute to their fullest potential. When we operate inclusively, diversity naturally follows. This is why we work hard to foster an inclusive culture, as we seek employees with unique and varied perspectives and areas of expertise. The result is a better workplace and innovative thinking that helps us exceed our customers' expectations – through the power of the people behind our iconic brand. Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.
Job DescriptionStaples is business to business. You're what binds us together.While you may know Staples as the world's leading office supply company, Staples Promotional Products – a division of Staples – is a national leader in the promotional products industry. At Staples Promotional Products, we help customers build love for their brands with customized merchandise solutions. Whatever story they want to tell, connection they want to make, or goal they need to deliver, Staples Promo makes it easy to design promo experiences that create lasting impact. Join our winning teamThe Sourcing and Procurement Manager is responsible for overseeing the sourcing, procurement, and processing activities within the supply chain department. This strategic role requires a seasoned leader who can drive efficiency and effectiveness in sourcing and processing operations, ensuring that the company's supply chain is competitive and resilient. The position is based in Vaughan, ON, Canada, and reports to the Manager, Merchandising and Procurement.What You'll Be Doing Develop and execute sourcing strategies to secure top-tier vendors and suppliers.
Oversee full procurement lifecycle from negotiation to contract execution.
Conduct regular vendor audits and ensure compliance with regulatory standards.
Lead onboarding of new suppliers and negotiate contracts, payment terms, and rebates.
Collaborate cross-functionally with Sales, AP, and internal teams on supplier-related projects.
Monitor supplier SLAs and performance on a quarterly basis.
Manage contract renewals and facilitate annual/bi-annual negotiations.
Schedule supplier meetings, trade shows, and training sessions.
Manage vendor-related wire transfer pre-payments in partnership with AP and Sales.
Forecast and track annual sales rebates.
Analyze supply chain environmental impacts and support sustainability initiatives.
Prepare ad hoc reports and product price comparisons to guide strategic decisions.
What You Bring to the Table Strong leadership and managerial skills.
Excellent negotiation and communication capabilities.
Proven analytical and problem-solving mindset.
Ability to prioritize and manage multiple projects efficiently.
Basic Qualifications 3+ years in supply chain management, with a focus on sourcing and processing.
1+ year in a leadership role
Advance Microsoft Excel (VLOOKUP & Pivot Table)
High School Diploma or GED required.
Demonstrated experience managing sourcing teams and vendor partnerships.
Knowledge of procurement policies, procedures, and compliance.
Professional certifications such as CSCP or CPSM.
Familiarity with strategic supply chain planning and execution.
Preferred Qualifications Associate's or Bachelor's degree in Supply Chain Management, Business Administration, or related field.
We Offer: Inclusive culture with associate-led Business Resource Groups
Vacation Allotment and Holiday Schedule
Online and Retail Discounts, Company Match RRSP, Physical and Mental Health Wellness programs, and more
At Staples, "inclusion" is an action word. It represents what we do to ensure that all employees feel valued and supported to contribute to their fullest potential. When we operate inclusively, diversity naturally follows. This is why we work hard to foster an inclusive culture, as we seek employees with unique and varied perspectives and areas of expertise. The result is a better workplace and innovative thinking that helps us exceed our customers' expectations – through the power of the people behind our iconic brand. Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.
Job DescriptionStaples Promotional Products leads the industry with design expertise, best-in-class technology, and inspiring creativity. SPP offers hundreds of customizable products – from coolers to notebooks – that allow companies to maximize brand recognition and reach thousands of people at a low cost. The Strategic Account Manager (SAM) is responsible for managing key enterprise accounts, building strong client relationships, and driving revenue growth. This role focuses on leveraging strategic sales skills, pipeline management, and innovative solutions to address client needs and exceed business objectives. The SAM works collaboratively across teams to provide exceptional service while contributing to the company's growth strategy.This a Hybrid position requiring 2 days in office and 3 days remote work from home.What you'll be doing: Deliver annual sales budget ranging from $2.5 - $5M, depending on the mix of assigned Enterprise accounts.
Ensure net margin rate is at or above plan for each client, across all lines of business.
Manage account profitability and discuss results with the Staples team and customers.
Use financial analysis to generate, evaluate, and act on strategic options.
Serve as the key point of contact for multiple strategic Enterprise Accounts.
Build and maintain profitable, long-lasting relationships with clients.
Set strategic growth plans and work with internal teams to execute.
What you bring to the table: Strong interpersonal, communication, and presentation skills.
Expertise in pipeline management, prospecting, and consultative selling.
Skilled in analyzing financial data to inform strategic decisions.
High attention to detail and strong organizational skills.
Ability to innovate and adapt in a fast-paced environment.
Proficiency in Microsoft Office programs and CRM programs.
Exceptional customer service abilities.
What's needed- Basic Qualifications: Five years B2B sales or business development experience.
Proficient use of Microsoft programs (Excel, Outlook, Word, and PowerPoint).
Strong organizational skills.
Strong attention to detail.
Ability to handle and prioritize multiple tasks/projects simultaneously.
Good math aptitude and ability to conduct profitability analysis.
Self-motivated with high energy and enthusiasm.
What's needed- Preferred Qualifications: Excellent interpersonal, communication, and presentation skills.
Exceptional customer service skills.
Good leadership skills with the ability to lead by example.
Industry experience preferred.
Ability to demonstrate flexibility in a fast-paced environment.
Strong "strategic business sense" with the ability to provide solutions.
Strong negotiation skills.
We Offer: Competitive salary and bonus.
Inclusive culture with associate-led Business Resource Groups and resources such as the Social Justice Resource Centre.
Flexible PTO and Holiday Schedule, Online and Retail Discounts, Company Match RRSP, Benefits and Physical and Mental Health Wellness programs.
Growth & development opportunities.
At Staples, "inclusion" is an action word. It represents what we do to ensure that all employees feel valued and supported to contribute to their fullest potential. When we operate inclusively, diversity naturally follows. This is why we work hard to foster an inclusive culture, as we seek employees with unique and varied perspectives and areas of expertise. The result is a better workplace and innovative thinking that helps us exceed our customers' expectations – through the power of the people behind our iconic brand. Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.
Job DescriptionStaples is business to business. You're what binds us together.While you may know Staples as the world's leading office supply company, Staples Promotional Products – a division of Staples – is a national leader in the promotional products industry. At Staples Promotional Products, we help customers build love for their brands with customized merchandise solutions. Whatever story they want to tell, connection they want to make, or goal they need to deliver, Staples Promo makes it easy to design promo experiences that create lasting impact. Join our winning teamThe primary focus of the Head of Business Development is leading a team of Business Development Executives (BDEs) who are responsible for prospecting and the creation of new strategic accounts within Canada's Fortune 500 firms. The Head of Business Development will onboard, manage and develop Business Development associates that can effectively prospect, build their funnel of mid-Enterprise opportunities, effectively nurture leads, pitch and close opportunities, negotiate terms of new business, and support in effective onboarding and transition to the Sales team. What you'll be doing: Owns the SPP Canada business development pipeline and is accountable for achieving annual sales targets for invoiced new business.
Leads a team of 4+ BD associates, overseeing hiring, onboarding, training, performance management, and team budget.
Drives strategy for prospecting and new account acquisition, with a focus on Canada's Fortune 500 firms and strategic account targets.
Maintains deep understanding of company capabilities, brand positioning, and competitive landscape; advises SLT on market trends and operational focus areas based on competitive analysis.
Partners cross-functionally (Sales, Marketing, Merchandising, Creative, Graphics, Account Services) to execute BD strategy, improve funnel velocity, and support successful onboarding of new accounts.
Oversees enablement tools, research capabilities, and tech stack (including AI-based tools) to enhance BD team effectiveness.
Leads the strategy and execution of major opportunities, sponsorships, and strategic partnerships.
Develops and delivers high-impact pitches and proposals; leads RFP/RFQ responses in collaboration with Staples Canada, SPP Global, and HQ departments, ensuring appropriate messaging, pricing, and gross margins.
Coordinates with Sales Enablement to identify and maximize margin on large order opportunities and renewals.
Owns customer needs translation, proposal development, negotiation, and contracting to support rapid speed-to-revenue and long-term account success.
Participates in Business Review meetings and regularly reports BD progress to SLT.
Supports ongoing training and development of the sales force to ensure alignment with evolving growth strategies.
What you bring to the table: Strategic Sales Leadership & Growth Planning – Proven ability to develop and execute growth strategies, set targets, and design plans that drive revenue, expand market share, and strengthen customer relationships.
Client & Account Management – Skilled at building, nurturing, and transitioning high-value partnerships with enterprise clients and key accounts, understanding customer needs, and articulating value propositions effectively.
Market & Competitive Analysis – Expertise in identifying market trends, customer priorities, and competitive positioning to inform business development and sales strategies.
Contract Negotiation & Deal Structuring – Experienced in leading complex negotiations and crafting deals that balance profitability with long-term client value.
Cross-Functional Collaboration – Strong collaborator across Sales, Marketing, Product, and Operations teams to align initiatives and deliver on business objectives.
Team Leadership & Coaching – Track record of leading, motivating, and developing high-performing sales teams with accountability and results focus.
Financial & Operational Acumen – Understanding of pricing, margin management, forecasting, and leveraging data for sound decision-making and sustainable growth.
Communication & Presentation Skills – Effective at crafting compelling proposals, delivering executive presentations, and influencing diverse stakeholders.
Analytical & Organizational Skills – Strong ability to analyze data, balance priorities, manage time efficiently, and work independently with minimal supervision.
What's needed - Basic Qualifications: Bachelor's Degree or equivalent work experience.
7+ years of experience in Sales, Business Development, or Marketing.
Must have a successful track record of business development with Canada's Fortune 500.
What's needed - Preferred Qualifications: Bilingual in English and French (oral and written) an asset.
Consultative/Strategic selling skills with the ability to interface with customers at the most senior levels.
Previous experience in selling Promotional Products.
Strong analytical skills, motivation, along with the ability to focus and balance tasks.
Strong business, financial, operations and technology acumen.
Need to function independently with minimal supervision.
We Offer: Inclusive culture with associate-led Business Resource Groups.
Vacation Allotment and Holiday Schedule.
Online and Retail Discounts, Company Match RRSP, Physical and Mental Health Wellness programs, and more
#LI-AF1 At Staples, "inclusion" is an action word. It represents what we do to ensure that all employees feel valued and supported to contribute to their fullest potential. When we operate inclusively, diversity naturally follows. This is why we work hard to foster an inclusive culture, as we seek employees with unique and varied perspectives and areas of expertise. The result is a better workplace and innovative thinking that helps us exceed our customers' expectations – through the power of the people behind our iconic brand. Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.
Job DescriptionStaples is business to business. You’re what binds us together.\nWhile you may know Staples as the world’s leading office supply company, Staples Promotional Products – a division of Staples – is a national leader in the promotional products industry. At Staples Promotional Products, we help customers build love for their brands with customized merchandise solutions. Whatever story they want to tell, connection they want to make, or goal they need to deliver, Staples Promo makes it easy to design promo experiences that create lasting impact. Join our winning team!\nThe primary focus of the Head of Business Development is leading a team of Business Development Executives (BDEs) who are responsible for prospecting and the creation of new strategic accounts within Canada’s Fortune 500 firms. The Head of Business Development will onboard, manage and develop Business Development associates that can effectively prospect, build their funnel of mid-Enterprise opportunities, effectively nurture leads, pitch and close opportunities, negotiate terms of new business, and support in effective onboarding and transition to the Sales team. \nWhat you’ll be doing:\n\n Owns the SPP Canada business development pipeline and is accountable for achieving annual sales targets for invoiced new business.\n Leads a team of 4+ BD associates, overseeing hiring, onboarding, training, performance management, and team budget.\n Drives strategy for prospecting and new account acquisition, with a focus on Canada’s Fortune 500 firms and strategic account targets.\n Maintains deep understanding of company capabilities, brand positioning, and competitive landscape; advises SLT on market trends and operational focus areas based on competitive analysis.\n Partners cross-functionally (Sales, Marketing, Merchandising, Creative, Graphics, Account Services) to execute BD strategy, improve funnel velocity, and support successful onboarding of new accounts.\n Oversees enablement tools, research capabilities, and tech stack (including AI-based tools) to enhance BD team effectiveness.\n Leads the strategy and execution of major opportunities, sponsorships, and strategic partnerships.\n Develops and delivers high-impact pitches and proposals; leads RFP/RFQ responses in collaboration with Staples Canada, SPP Global, and HQ departments, ensuring appropriate messaging, pricing, and gross margins.\n Coordinates with Sales Enablement to identify and maximize margin on large order opportunities and renewals.\n Owns customer needs translation, proposal development, negotiation, and contracting to support rapid speed-to-revenue and long-term account success.\n Participates in Business Review meetings and regularly reports BD progress to SLT.\n Supports ongoing training and development of the sales force to ensure alignment with evolving growth strategies.\n\nWhat you bring to the table:\n\n Strategic Sales Leadership & Growth Planning – Proven ability to develop and execute growth strategies, set targets, and design plans that drive revenue, expand market share, and strengthen customer relationships.\n Client & Account Management – Skilled at building, nurturing, and transitioning high-value partnerships with enterprise clients and key accounts, understanding customer needs, and articulating value propositions effectively.\n Market & Competitive Analysis – Expertise in identifying market trends, customer priorities, and competitive positioning to inform business development and sales strategies.\n Contract Negotiation & Deal Structuring – Experienced in leading complex negotiations and crafting deals that balance profitability with long-term client value.\n Cross-Functional Collaboration – Strong collaborator across Sales, Marketing, Product, and Operations teams to align initiatives and deliver on business objectives.\n Team Leadership & Coaching – Track record of leading, motivating, and developing high-performing sales teams with accountability and results focus.\n Financial & Operational Acumen – Understanding of pricing, margin management, forecasting, and leveraging data for sound decision-making and sustainable growth.\n Communication & Presentation Skills – Effective at crafting compelling proposals, delivering executive presentations, and influencing diverse stakeholders.\n Analytical & Organizational Skills – Strong ability to analyze data, balance priorities, manage time efficiently, and work independently with minimal supervision.\n\nWhat’s needed - Basic Qualifications:\n\n Bachelor's Degree or equivalent work experience.\n 7+ years of experience in Sales, Business Development, or Marketing.\n Must have a successful track record of business development with Canada’s Fortune 500.\n\nWhat’s needed - Preferred Qualifications:\n\n Bilingual in English and French (oral and written) an asset.\n Consultative/Strategic selling skills with the ability to interface with customers at the most senior levels.\n Previous experience in selling Promotional Products.\n Strong analytical skills, motivation, along with the ability to focus and balance tasks.\n Strong business, financial, operations and technology acumen.\n Need to function independently with minimal supervision.\n\nWe Offer:\n\n Inclusive culture with associate-led Business Resource Groups.\n Vacation Allotment and Holiday Schedule.\n Online and Retail Discounts, Company Match RRSP, Physical and Mental Health Wellness programs, and more! \n\n#LI-AF1\n At Staples, “inclusion” is an action word. It represents what we do to ensure that all employees feel valued and supported to contribute to their fullest potential. When we operate inclusively, diversity naturally follows. This is why we work hard to foster an inclusive culture, as we seek employees with unique and varied perspectives and areas of expertise. The result is a better workplace and innovative thinking that helps us exceed our customers’ expectations – through the power of the people behind our iconic brand. Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.
Job DescriptionStaples est une entreprise B2B. Vous êtes le lien qui nous unit.\nBien que Staples soit reconnue mondialement comme le chef de file en fournitures de bureau, sa division Staples Produits promotionnels est également un leader à l’échelle nationale dans le domaine des articles promotionnels. Chez Staples Produits promotionnels, nous aidons nos clients à renforcer leur image de marque grâce à des solutions de marchandise personnalisée. Peu importe le message à transmettre, le lien à créer ou l’objectif à atteindre, nous rendons simple la conception d’expériences promotionnelles à impact durable. Joignez-vous à notre équipe gagnante.\nNos équipes de ventes et de soutien aux ventes de calibre mondial travaillent directement avec des entreprises de toutes tailles afin de leur offrir des produits et services adaptés à leurs besoins uniques. Nous nous engageons à bien comprendre nos clients et utilisons les meilleurs outils et technologies de vente pour leur proposer les solutions les plus efficaces. Nous cherchons constamment de nouvelles façons d’atteindre nos objectifs, en investissant dans notre développement professionnel et notre croissance de carrière, afin de profiter d'opportunités enrichissantes tant dans le domaine des ventes qu’au-delà.\nCe poste soutiendra les clients œuvrant dans les secteurs des boissons et du commerce de détail.\nResponsabilités principales :\n\n Établir des partenariats de confiance à long terme avec les principaux intervenants chez les clients, en s'intégrant à leur planification stratégique et à leur image de marque à titre de conseiller stratégique de confiance.\n Diriger les revues d’affaires avec les clients et définir des plans de croissance communs alignés sur leurs priorités, afin de favoriser le succès partagé.\n Encadrer, former et développer une équipe de 3 à 6 gestionnaires de comptes (ou responsables de comptes stratégiques).\n Collaborer de façon interfonctionnelle avec les différentes équipes internes pour concevoir et fournir des solutions novatrices axées sur la valeur, surpassant les attentes des clients.\n Identifier de manière proactive les opportunités, anticiper les besoins des clients et offrir un leadership éclairé pour favoriser leur croissance future.\n Accroître notre part de marché en développant la notoriété de notre marque à l’interne chez le client, afin que tous les intervenants nous considèrent comme leur partenaire privilégié.\n Proposer des solutions innovantes qui renforcent les résultats des clients tout en assurant une croissance rentable.\n Assurer l’atteinte des objectifs de revenus et de marges pour toutes les gammes d’activités, avec des budgets variant entre 9 et 15 millions $ (ou plus).\n Autres responsabilités : prévisions de ventes précises, négociation de contrats, et développement des relations avec les fournisseurs.\n Ce poste peut nécessiter environ 25 % de déplacements.\n\nCe que vous apportez à l’équipe:\n\n Succès démontré en gestion stratégique de comptes et en direction d’équipes de ventes performantes dans un environnement dynamique et axé sur les clients.\n Solide sens des affaires et capacité à interpréter les tendances du marché ainsi que les besoins des clients pour offrir des solutions novatrices et rentables.\n Excellentes compétences en communication et en développement de relations, avec une expérience avérée en engagement auprès de parties prenantes de haut niveau.\n Style de leadership collaboratif, axé sur l’accompagnement et le développement des talents au sein d’équipes interfonctionnelles.\n Confiance dans la prise de décisions fondées sur les données, la gestion des prévisions, les stratégies de tarification et la croissance à long terme des comptes.\n\nExigences de base:\n\n Minimum 5 ans d’expérience progressive en leadership des ventes, de préférence dans un environnement B2B en contact direct avec les clients.\n Expérience démontrée dans la direction et le développement d’équipes performantes, avec un historique de réussite dans l’atteinte ou le dépassement des objectifs de revenus et de croissance.\n Bonne compréhension des enjeux financiers et commerciaux, y compris l’expérience en prévisions de ventes, stratégies de tarification et négociation de contrats.\n Excellentes compétences en communication, en présentation et en gestion des parties prenantes, à tous les niveaux organisationnels.\n Solides compétences en négociation.\n\nAtouts préférés:\n\n Expérience dans le domaine des produits promotionnels ou du marketing de marque.\n Expérience dans la gestion de comptes nationaux ou de niveau entreprise.\n Connaissance des plateformes CRM (ex. : Salesforce).\n Bilinguisme (anglais/français) est un atout.\n Baccalauréat en commerce, marketing, ventes ou dans un domaine connexe.\n\nCe que nous offrons :\n\n Une culture inclusive avec des groupes-ressources dirigés par les employés.\n Allocation de vacances et calendrier de congés.\n Rabais en ligne et en magasin, REER avec contribution de l’employeur, programmes de bien-être physique et mental, et plus encore!\n At Staples, “inclusion” is an action word. It represents what we do to ensure that all employees feel valued and supported to contribute to their fullest potential. When we operate inclusively, diversity naturally follows. This is why we work hard to foster an inclusive culture, as we seek employees with unique and varied perspectives and areas of expertise. The result is a better workplace and innovative thinking that helps us exceed our customers’ expectations – through the power of the people behind our iconic brand. Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.
Job DescriptionLe/la Représentant(e) de l’expérience client – Commandes spéciales (CEC – Commandes spéciales) est responsable de la satisfaction des clients et de la réalisation des engagements pris par l’entreprise. En étroite collaboration avec les équipes de ventes, l’équipe des commandes spéciales et les fournisseurs externes, la personne titulaire de ce poste assure la prise de commandes, le traitement, le suivi et la livraison efficace des ventes.\nLe/la CEC – Commandes spéciales est le principal point de contact pour toutes les transactions liées aux commandes spéciales, incluant les soumissions récurrentes. Il/elle communique directement avec les clients, les représentants des ventes et les fournisseurs pour garantir une expérience fluide et professionnelle.\n\n \n\nResponsabilités principales :\n\n Collaborer avec une ou plusieurs équipes de représentants des ventes pour gérer les comptes clés : soumissions récurrentes, saisie et traitement de commandes, suivi, livraison et résolution des factures.\n Assurer une satisfaction complète des clients avec leur expérience chez Staples.\n Communiquer directement avec les clients pour transmettre soumissions, confirmations de commande, épreuves visuelles, détails de suivi, et répondre aux questions liées aux commandes en cours ou clôturées.\n Entretenir des échanges directs avec les fournisseurs : confirmations de produit, génération de bons de commande (BC), suivi des épreuves et des statuts de commande, validation des prix nets et des dates de livraison.\n Travailler en étroite collaboration avec le/la Chef d’équipe – Commandes spéciales et le service de comptabilité afin d’assurer une facturation rapide et exacte des commandes ouvertes.\n Agir à titre d’intermédiaire entre les clients et Staples pour toute préoccupation liée à la facturation ou au service.\n Collaborer à la facturation via les systèmes internes ou les plateformes de facturation électronique client (avec soutien ponctuel du gestionnaire).\n Escalader toute soumission client de plus de 10 000 $ au/à la Gestionnaire – Commandes spéciales et au/à la Directeur(trice) régional(e) des ventes.\n Escalader toute soumission client de plus de 50 000 $ au/à la Gestionnaire – Commandes spéciales, au/à la Directeur(trice) régional(e) des ventes et au/à la Directeur(trice) national(e) des ventes.\n Maintenir et optimiser les marges dans les limites établies par le client et l’entreprise.\n Favoriser l’utilisation des fournisseurs privilégiés afin d’augmenter la rentabilité.\n Réduire les coûts de transport tout en optimisant les revenus associés.\n Proposer des solutions créatives surpassant les attentes des clients.\n Participer aux réunions d’équipe et aux sessions de formation afin de développer ses compétences en service à la clientèle, systèmes de commandes (Linc), et génération de BC.\n Représenter l’entreprise lors d’événements clients, kiosques, salons commerciaux ou projets spéciaux dans le territoire assigné, au besoin.\n Collaborer efficacement avec le/la Chef d’équipe – Commandes spéciales, les représentants des ventes, les membres des programmes et autres intervenants internes.\n Offrir un soutien temporaire aux collègues du service lors d’absences.\n Réagir rapidement aux demandes, problèmes ou plaintes des clients.\n Documenter l’ensemble des activités liées aux commandes dans les systèmes désignés.\n Contribuer activement aux initiatives de l’équipe par le partage des meilleures pratiques.\n Travailler au sein du système Linc, exécuter les tâches quotidiennes et assurer le suivi.\n S’assurer que les fournisseurs reçoivent les BC, fichiers graphiques et instructions de commande; confirmer la faisabilité des dates de livraison.\n Obtenir les numéros de suivi des fournisseurs et mettre à jour Linc avec les données reçues (dates d’expédition, prix, suivi).\n Informer le/la Chef d’équipe de toute problématique fournisseur.\n Gérer les ajustements ou modifications de commande directement avec les fournisseurs.\n Comparer les factures fournisseurs aux bons de commande et signaler toute divergence.\n Collaborer avec le service de comptabilité et le/la Chef d’équipe pour assurer la facturation conforme des commandes ouvertes.\n Effectuer d’autres tâches administratives au besoin.\n\n\n \n\nCe que vous apportez à l’équipe :\n\n Excellentes aptitudes en service à la clientèle\n Solides compétences en communication professionnelle écrite et orale en français et en anglais\n Capacité à gérer plusieurs tâches et projets simultanément, avec une grande attention aux détails\n Sens de l’organisation et capacité à s’adapter dans un environnement dynamique\n Bonne connaissance des systèmes internes de l’entreprise (ou capacité à les apprendre rapidement)\n Maîtrise de la suite Microsoft Office (Excel, Outlook, Word, PowerPoint)\n Attitude positive et proactive, même dans des situations complexes ou sous pression\n Soutien constant des décisions et initiatives de l’entreprise\n\n\n \n\nExigences du poste :\n\n Minimum de 2 ans d’expérience en service à la clientèle\n Bilinguisme (français/anglais)\n Maîtrise de la suite Microsoft (Excel, Outlook, Word, PowerPoint)\n\n \nAtouts supplémentaires :\n\n Expérience dans l’industrie des produits promotionnels (SAGE, achats ou marchandisage)\n Sens des affaires stratégique et bon niveau en calcul\n\n At Staples, “inclusion” is an action word. It represents what we do to ensure that all employees feel valued and supported to contribute to their fullest potential. When we operate inclusively, diversity naturally follows. This is why we work hard to foster an inclusive culture, as we seek employees with unique and varied perspectives and areas of expertise. The result is a better workplace and innovative thinking that helps us exceed our customers’ expectations – through the power of the people behind our iconic brand. Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.
Job DescriptionStaples Promotional Products leads the industry with design expertise, best-in-class technology, and inspiring creativity. SPP offers hundreds of customizable products – from coolers to notebooks – that allow companies to maximize brand recognition and reach thousands of people at a low cost. \nThe Strategic Account Manager (SAM) is responsible for managing key enterprise accounts, building strong client relationships, and driving revenue growth. This role focuses on leveraging strategic sales skills, pipeline management, and innovative solutions to address client needs and exceed business objectives. The SAM works collaboratively across teams to provide exceptional service while contributing to the company’s growth strategy.\nThis a Hybrid position requiring 2 days in office and 3 days remote work from home.\nWhat you’ll be doing:\n\n Deliver annual sales budget ranging from $2.5 - $5M, depending on the mix of assigned Enterprise accounts.\n Ensure net margin rate is at or above plan for each client, across all lines of business.\n Manage account profitability and discuss results with the Staples team and customers.\n Use financial analysis to generate, evaluate, and act on strategic options.\n Serve as the key point of contact for multiple strategic Enterprise Accounts.\n Build and maintain profitable, long-lasting relationships with clients.\n Set strategic growth plans and work with internal teams to execute.\n\nWhat you bring to the table:\n\n Strong interpersonal, communication, and presentation skills.\n Expertise in pipeline management, prospecting, and consultative selling.\n Skilled in analyzing financial data to inform strategic decisions.\n High attention to detail and strong organizational skills.\n Ability to innovate and adapt in a fast-paced environment.\n Proficiency in Microsoft Office programs and CRM programs.\n Exceptional customer service abilities.\n\nWhat’s needed- Basic Qualifications:\n\n Five years B2B sales or business development experience.\n Proficient use of Microsoft programs (Excel, Outlook, Word, and PowerPoint).\n Strong organizational skills.\n Strong attention to detail.\n Ability to handle and prioritize multiple tasks/projects simultaneously.\n Good math aptitude and ability to conduct profitability analysis.\n Self-motivated with high energy and enthusiasm.\n\nWhat’s needed- Preferred Qualifications:\n\n Excellent interpersonal, communication, and presentation skills.\n Exceptional customer service skills.\n Good leadership skills with the ability to lead by example.\n Industry experience preferred.\n Ability to demonstrate flexibility in a fast-paced environment.\n Strong “strategic business sense” with the ability to provide solutions.\n Strong negotiation skills.\n\nWe Offer:\n\n Competitive salary and bonus.\n Inclusive culture with associate-led Business Resource Groups and resources such as the Social Justice Resource Centre.\n Flexible PTO and Holiday Schedule, Online and Retail Discounts, Company Match RRSP, Benefits and Physical and Mental Health Wellness programs.\n Growth & development opportunities.\n At Staples, “inclusion” is an action word. It represents what we do to ensure that all employees feel valued and supported to contribute to their fullest potential. When we operate inclusively, diversity naturally follows. This is why we work hard to foster an inclusive culture, as we seek employees with unique and varied perspectives and areas of expertise. The result is a better workplace and innovative thinking that helps us exceed our customers’ expectations – through the power of the people behind our iconic brand. Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.
Job DescriptionStaples is business to business. You’re what binds us together.\nWhile you may know Staples as the world’s leading office supply company, Staples Promotional Products – a division of Staples – is a national leader in the promotional products industry. At Staples Promotional Products, we help customers build love for their brands with customized merchandise solutions. Whatever story they want to tell, connection they want to make, or goal they need to deliver, Staples Promo makes it easy to design promo experiences that create lasting impact. Join our winning team!\nThe primary focus of the Head of Business Development is leading a team of Business Development Executives (BDEs) who are responsible for prospecting and the creation of new strategic accounts within Canada’s Fortune 500 firms. The Head of Business Development will onboard, manage and develop Business Development associates that can effectively prospect, build their funnel of mid-Enterprise opportunities, effectively nurture leads, pitch and close opportunities, negotiate terms of new business, and support in effective onboarding and transition to the Sales team. \nWhat you’ll be doing:\n\n Owns the SPP Canada business development pipeline and is accountable for achieving annual sales targets for invoiced new business.\n Leads a team of 4+ BD associates, overseeing hiring, onboarding, training, performance management, and team budget.\n Drives strategy for prospecting and new account acquisition, with a focus on Canada’s Fortune 500 firms and strategic account targets.\n Maintains deep understanding of company capabilities, brand positioning, and competitive landscape; advises SLT on market trends and operational focus areas based on competitive analysis.\n Partners cross-functionally (Sales, Marketing, Merchandising, Creative, Graphics, Account Services) to execute BD strategy, improve funnel velocity, and support successful onboarding of new accounts.\n Oversees enablement tools, research capabilities, and tech stack (including AI-based tools) to enhance BD team effectiveness.\n Leads the strategy and execution of major opportunities, sponsorships, and strategic partnerships.\n Develops and delivers high-impact pitches and proposals; leads RFP/RFQ responses in collaboration with Staples Canada, SPP Global, and HQ departments, ensuring appropriate messaging, pricing, and gross margins.\n Coordinates with Sales Enablement to identify and maximize margin on large order opportunities and renewals.\n Owns customer needs translation, proposal development, negotiation, and contracting to support rapid speed-to-revenue and long-term account success.\n Participates in Business Review meetings and regularly reports BD progress to SLT.\n Supports ongoing training and development of the sales force to ensure alignment with evolving growth strategies.\n\nWhat you bring to the table:\n\n Strategic Sales Leadership & Growth Planning – Proven ability to develop and execute growth strategies, set targets, and design plans that drive revenue, expand market share, and strengthen customer relationships.\n Client & Account Management – Skilled at building, nurturing, and transitioning high-value partnerships with enterprise clients and key accounts, understanding customer needs, and articulating value propositions effectively.\n Market & Competitive Analysis – Expertise in identifying market trends, customer priorities, and competitive positioning to inform business development and sales strategies.\n Contract Negotiation & Deal Structuring – Experienced in leading complex negotiations and crafting deals that balance profitability with long-term client value.\n Cross-Functional Collaboration – Strong collaborator across Sales, Marketing, Product, and Operations teams to align initiatives and deliver on business objectives.\n Team Leadership & Coaching – Track record of leading, motivating, and developing high-performing sales teams with accountability and results focus.\n Financial & Operational Acumen – Understanding of pricing, margin management, forecasting, and leveraging data for sound decision-making and sustainable growth.\n Communication & Presentation Skills – Effective at crafting compelling proposals, delivering executive presentations, and influencing diverse stakeholders.\n Analytical & Organizational Skills – Strong ability to analyze data, balance priorities, manage time efficiently, and work independently with minimal supervision.\n\nWhat’s needed - Basic Qualifications:\n\n Bachelor's Degree or equivalent work experience.\n 7+ years of experience in Sales, Business Development, or Marketing.\n Must have a successful track record of business development with Canada’s Fortune 500.\n\nWhat’s needed - Preferred Qualifications:\n\n Bilingual in English and French (oral and written) an asset.\n Consultative/Strategic selling skills with the ability to interface with customers at the most senior levels.\n Previous experience in selling Promotional Products.\n Strong analytical skills, motivation, along with the ability to focus and balance tasks.\n Strong business, financial, operations and technology acumen.\n Need to function independently with minimal supervision.\n\nWe Offer:\n\n Inclusive culture with associate-led Business Resource Groups.\n Vacation Allotment and Holiday Schedule.\n Online and Retail Discounts, Company Match RRSP, Physical and Mental Health Wellness programs, and more! \n\n#LI-AF1\n At Staples, “inclusion” is an action word. It represents what we do to ensure that all employees feel valued and supported to contribute to their fullest potential. When we operate inclusively, diversity naturally follows. This is why we work hard to foster an inclusive culture, as we seek employees with unique and varied perspectives and areas of expertise. The result is a better workplace and innovative thinking that helps us exceed our customers’ expectations – through the power of the people behind our iconic brand. Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.
