Starling Bank is the UK's first and leading digital bank on a mission to fix banking with more than 3,000 people in our UK offices and 4 MILLION customers in the UK We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way. Now we present… Engine by Starling.Engine by Starling is Starling's software-as-a-service (SaaS) business, the technology that was built to power Starling Bank, and over a year ago we split out as a separate business. We are on a mission to find and work with leading banks all around the world who have the ambition to build rapid growth businesses, on our technology.This SaaS technology platform is now available to banks and financial institutions all around the world, enabling them to benefit from the innovative digital features, and efficient back-office processes that has helped achieve Starling's success.At Engine by Starling, our technologists are at our very heart and enjoy working in a fast-paced environment that is all about building things, creating new stuff, and disruptive technology that keeps us on the cutting edge of fintech. We operate a flat structure to empower you to make decisions regardless of what your primary responsibilities may be, innovation and collaboration will be at the core of everything you do. Help is never far away in our open culture, you will find support in your team and from across the business, we are in this togetherThe way to thrive and shine within Engine is to be a self-driven individual and be able to take full ownership of everything around you: From building things, designing, and discovering to sharing knowledge with your colleagues and making sure all processes are efficient and productive to deliver the best possible results for our customers. Our purpose is underpinned by five values: Listen, Keep It Simple, Do The Right Thing, Own It, and Aim For Greatness.Hybrid WorkingWe have a Hybrid approach to working here at Engine - our preference is that you're located within a commutable distance of place of work in Toronto, so that we're able to interact and collaborate in person. About the roleAs a Solution Architect (SA) you will use your understanding of the Engine technology and architecture to explain the Engine product, uncover client requirements and support the design of client solutions.You will be involved in both the sales and delivery phases of a project as well as ongoing client success, collaborating with teams across Engine in Technology, Delivery, Product, Client Success and Business Development..Supporting these activities on client sites means the role will require travel around North America, and occasional further travel.What you'll get to do:This role blends deep technical expertise with strong communication and collaboration skills. You'll become an Engine expert, understanding its architecture, technology, and functionality, allowing you to effectively communicate its capabilities and value to both technical and non-technical audiences.You'll lead on technical designs during the Engine implementation phase, building relationships with a variety of stakeholders within clients and SI partners such as their Engineering leads and Service Owners. You will work closely with our clients and SI partners on the technical detail of implementing Engine, providing solutions to identified requirements and working with our Product and engineering teams to fulfil them. Your contributions will also extend to shaping Engine's product roadmap and supporting existing clients with additional capabilities to meet their strategic aims. You'll help them maximise Engine's current and future capabilities to solve their requirements and meticulously document scope and roadmap decisions to guide subsequent delivery waves, bringing in expertise from our Product Owners and engineering teams where required.You will also be a technical champion for our existing clients, ensuring their ongoing success. This includes taking ownership of the technical aspects of client deliveries, collaborating closely with our SI partners to overcome challenges and achieve seamless integrations. You'll provide expert guidance to client engineering teams, using documentation, API specifications, and sequence diagrams to foster a deep understanding of Engine's architecture and functionalities. Additionally, you will collaborate closely with our Client Success team to troubleshoot technical issues, translate client needs into new technical requirements, and architect innovative solutions that enhance the Engine platform.RequirementsMust HaveExperience of end-to-end software engineering / solution architecture across the software delivery lifecycleExperience with software service design and integration, such as RESTful APIs, OpenAPI specification and sequence diagramsExperience of cloud infrastructure and large-scale cloud applicationsExperience working in a client-facing role and building relationships with stakeholdersStrong interpersonal communication and collaboration skills. Experience delivering complex messaging to technical and non-technical stakeholders.Nice to HaveExperience relating to retail or business banking, core banking, card processing or payments.Experience of delivery and implementation of core banking or large-scale digital transformation programmes, application migration and solution integration Commercial acumen with experience of building business casesExperience in a SaaS organisation in a Client Solutions or Client Engineering roleKnowledge of financial regulations around the worldAbout youYou have a focus on delivery and getting things done for a clientYou have the ability to work well with people from a variety of levels, roles and technical backgroundsYou're able to communicate clearly about technical subjectsYou're comfortable working in a varied role, collaboratively in a team, with a flat structureYou're comfortable travelling nationally to our London office (initial upskilling will require a period of time working with our Engineers & Product team in London)You're comfortable travelling internationallyInterview ProcessInterviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you Our interviews are conversational and we want to get the best from you, so come with questions and be curious. In general you can expect the below, following a chat with one of our Talent Team:First Interview (45 mins) - Phone/Video call with existing Engine team members.Second Architecture Interview, including small presentation/system design (90 mins)Final Interview (30 mins)Please NoteWe require our successful candidates to pass background checks (including but not limited to employment references, fraud checks, financial probity, social media, and criminal history).Engine by Starling welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.We are unable to provide work permit or visa sponsorship for any role in Canada at this moment in time.BenefitsYou may be put off applying for a role because you don't tick every box. Forget that While we can't accommodate every flexible working request, we're always open to discussion. So, if you're excited about working with us, but aren't sure if you're 100% there yet, get in touch anyway. We're on a mission to radically reshape banking – and that starts with our brilliant team. Whatever came before, we're proud to bring together people of all backgrounds and experiences who love working together to solve problems.Engine by Starling is an equal opportunity employer, and we're proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Engine by Starling are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law. When you provide us with this information, you are doing so at your own consent, with full knowledge that we will process this personal data in accordance with our Privacy Notice. By submitting your application, you agree that Engine by Starling and Starling Bank will collect your personal data for recruiting and related purposes. Our Privacy Notice explains what personal information we will process, where we will process your personal information, its purposes for processing your personal information, and the rights you can exercise over our use of your personal information.
At Engine by Starling, we are on a mission to find and work with leading banks all around the world who have the ambition to build rapid growth businesses, on our technology.
Engine is Starling's software-as-a-service (SaaS) business, the technology that was built to power Starling Bank, and two years ago we split out as a separate business.
Starling has seen exceptional growth and success, and a large part of that is down to the fact that we have built our own modern technology from the ground up. This SaaS technology platform is now available to banks and financial institutions all around the world, enabling them to benefit from the innovative digital features, and efficient back-office processes that has helped achieve Starling's success.
We are on a mission to find and work with leading banks all around the world who have the ambition to build rapid growth businesses, on our technology. We are looking for future leaders to come and join our team, to build client relationships, and work with them to understand their needs and how we can solve them with Engine's technology.
Who are Engine by Starling
Engine is the technology arm of Starling, headquartered in London with offices in Dublin, Sydney and the UK. We've recently launched in North America where we are establishing an East Coast HQ, as well as our presence in Canada. This role will be based in Toronto.
We have a Hybrid approach to working here at Engine - our preference is that you're located within a commutable distance of our place of work in Toronto so that we're able to interact and collaborate in person.
Travel (including international) may be necessary depending on the client and nature of the engagement.
About the role
This is a rare opportunity to build something from the ground up. As Engine's inaugural Senior Technical Account Manager for Canada, you won't be stepping into an established playbook — you'll be writing it. You'll lead our entry into one of North America's most sophisticated and tightly regulated financial markets, anchored by a strategic partnership with a major Canadian financial institution.
You'll serve as the primary executive-level technical advisor for our Canadian launch client — a well known digital challenger bank, backed by one of the Big Six — cultivating a relationship that will define Engine's regional credibility for years to come. Reporting directly to the Lead TAM, you'll combine deep technical fluency with executive presence, bridging Engine's global platform capabilities and the distinct regulatory realities of the Canadian market, including OSFI guidelines, FINTRAC obligations, and applicable provincial requirements.
If you've been looking for a role that blends enterprise customer success, technical leadership, and genuine market-building — this is it.
What You'll Get to Do
Strategic Client Success & Market Establishment — 40%
Drive the end-to-end technical success strategy for our Canadian launch client, with a clear focus on platform adoption, client satisfaction, and measurable business outcomes aligned to their Canadian market entry goals.
Own and localise Engine's global TAM playbook for the Canadian market — adapting frameworks, success metrics, and engagement models to reflect the regulatory and cultural context of Canadian financial services.
Develop and execute joint success plans with the client, identifying and prioritising technical initiatives that accelerate their core use cases and long-term platform value.
Lead Monthly and Quarterly Business Reviews (MBRs/QBRs), presenting strategic insights on platform performance, feature adoption, and forward-looking value realisation to VP and C-Suite stakeholders.
Build and sustain trusted advisory relationships at the executive level — translating complex platform capabilities into clear business value for Canadian market operations, and ensuring Engine is seen as a strategic partner, not a vendor.
Technical Guidance & Incident Management — 30%
Own the end-to-end Major Incident lifecycle for the Canadian client — driving cross-functional resolution with urgency, clear communication, and accountability across internal and client teams.
Lead proactive Problem Management initiatives to identify systemic risks, address root causes, and reduce the frequency and impact of incidents over time.
Serve as the Canadian client's primary escalation point for technical issues, maintaining composure and credibility under pressure in an environment where platform reliability directly affects financial operations.
Global Strategy Execution & Product Influence — 20%
Ensure smooth implementation of global product updates and API changes within the client's environment, managing communication and impact assessment proactively.
Gather, synthesise, and localise client feedback to surface Canada-specific product requirements — translating regulatory constraints (e.g., OSFI, FINTRAC) and market nuances into actionable product inputs.
Represent the Canadian client's voice in global product forums, ensuring regional strategic requirements are appropriately weighted in Engine's international roadmap.
Engage continuously in the client's planning cycles to align Engine's roadmap with their critical business objectives, building Engine's reputation as a genuinely responsive platform partner.
Knowledge Management & Regional Enablement — 10%
Build and maintain Canada-specific knowledge assets — localised runbooks, regulatory context guides, and best-practice documentation — that will accelerate future TAM hires and enable global teams to provide effective out-of-hours support.
Act as the go-to internal expert on the Canadian client environment, proactively upskilling Sales, Delivery, and Support colleagues on Canadian market nuances, integration specifics, and regulatory sensitivities.
Maintain compliance with global knowledge management standards, ensuring knowledge is accessible, current, and structured for cross-regional use.\
Global Collaboration & On-Call
Engine operates across multiple continents, and our TAM community shares responsibility for supporting clients outside standard business hours. As part of this team, you'll participate in a collaborative on-call rotation — approximately one weekend in every eight to ten — working alongside TAMs in the UK and Australia to ensure our global client base always has access to expert support.
This is a genuine reflection of how we work: as a global team, not isolated regional units.
Requirements
Essential Experience
5+ years of progressive experience in Technical Account Management, Strategic Customer Success, or a comparable client-facing role.
A demonstrated track record managing top-tier enterprise accounts or leading foundational client relationships in a new market or region.
Proven ability to localise and execute a global strategy or methodology within a distinct regional context — adapting rather than replicating.
Fluency with cloud-based SaaS platforms and APIs, with the ability to troubleshoot and resolve complex technical issues independently and with credibility.
Executive presence: proven effectiveness building relationships with and influencing the technical strategy of C-level and VP-level stakeholders.
Outstanding written and verbal communication skills — with a track record of translating complex technical concepts for non-technical executive audiences, confidently and concisely.
Highly Desirable
Direct experience working in, or supporting clients operating in, the Canadian financial services market.
Familiarity with Canadian financial regulatory frameworks, including OSFI guidelines, FINTRAC reporting obligations, and relevant provincial regulatory requirements.
Experience as a first-hire or market-entry employee, with the agility and initiative that role demands.
Interview Process
Interviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you Our interviews are conversational and we want to get the best from you, so come with questions and be curious. In general you can expect the below, following a chat with one of our Talent Team:
First interview: ~45 minutes with Lead TAM
Second Interview: ~1 hour with some members of the TAM team & Client Solutions delivery team, including take home test
Final Interview: ~45 minutes with our LTAM again and our VP of Client Solutions
Benefits
About Us
You may be put off applying for a role because you don't tick every box. Forget that While we can't accommodate every flexible working request, we're always open to discussion. So, if you're excited about working with us, but aren't sure if you're 100% there yet, get in touch anyway. We're on a mission to radically reshape banking - and that starts with our brilliant team. Whatever came before, we're proud to bring together people of all backgrounds and experiences who love working together to solve problems.
Engine by Starling is an equal opportunity employer, and we're proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Engine by Starling are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
When you provide us with this information, you are doing so at your own consent, with full knowledge that we will process this personal data in accordance with our Privacy Notice. By submitting your application, you agree that Engine by Starling and Starling will collect your personal data for recruiting and related purposes. Our Privacy Notice explains what personal information we will process, where we will process your personal information, its purposes for processing your personal information, and the rights you can exercise over our use of your personal information.
At Engine by Starling, we are on a mission to find and work with leading banks all around the world who have the ambition to build rapid growth businesses, on our technology. Engine is Starling's software-as-a-service (SaaS) business, the technology that was built to power Starling Bank, and two years ago we split out as a separate business. Starling has seen exceptional growth and success, and a large part of that is down to the fact that we have built our own modern technology from the ground up. This SaaS technology platform is now available to banks and financial institutions all around the world, enabling them to benefit from the innovative digital features, and efficient back-office processes that has helped achieve Starling's success.We are on a mission to find and work with leading banks all around the world who have the ambition to build rapid growth businesses, on our technology. We are looking for future leaders to come and join our team, to build client relationships, and work with them to understand their needs and how we can solve them with Engine's technology. Who are Engine by StarlingEngine is the technology arm of Starling, headquartered in London with offices in Dublin, Sydney and the UK. We've recently launched in North America where we are establishing an East Coast HQ, as well as our presence in Canada. This role will be based in Toronto.We have a Hybrid approach to working here at Engine - our preference is that you're located within a commutable distance of our place of work in Toronto so that we're able to interact and collaborate in person. Travel (including international) may be necessary depending on the client and nature of the engagement.About the roleThis is a rare opportunity to build something from the ground up. As Engine's inaugural Senior Technical Account Manager for Canada, you won't be stepping into an established playbook — you'll be writing it. You'll lead our entry into one of North America's most sophisticated and tightly regulated financial markets, anchored by a strategic partnership with a major Canadian financial institution.You'll serve as the primary executive-level technical advisor for our Canadian launch client — a well known digital challenger bank, backed by one of the Big Six — cultivating a relationship that will define Engine's regional credibility for years to come. Reporting directly to the Lead TAM, you'll combine deep technical fluency with executive presence, bridging Engine's global platform capabilities and the distinct regulatory realities of the Canadian market, including OSFI guidelines, FINTRAC obligations, and applicable provincial requirements.If you've been looking for a role that blends enterprise customer success, technical leadership, and genuine market-building — this is it.What You'll Get to DoStrategic Client Success & Market Establishment — 40%Drive the end-to-end technical success strategy for our Canadian launch client, with a clear focus on platform adoption, client satisfaction, and measurable business outcomes aligned to their Canadian market entry goals.Own and localise Engine's global TAM playbook for the Canadian market — adapting frameworks, success metrics, and engagement models to reflect the regulatory and cultural context of Canadian financial services.Develop and execute joint success plans with the client, identifying and prioritising technical initiatives that accelerate their core use cases and long-term platform value.Lead Monthly and Quarterly Business Reviews (MBRs/QBRs), presenting strategic insights on platform performance, feature adoption, and forward-looking value realisation to VP and C-Suite stakeholders.Build and sustain trusted advisory relationships at the executive level — translating complex platform capabilities into clear business value for Canadian market operations, and ensuring Engine is seen as a strategic partner, not a vendor.Technical Guidance & Incident Management — 30%Own the end-to-end Major Incident lifecycle for the Canadian client — driving cross-functional resolution with urgency, clear communication, and accountability across internal and client teams.Lead proactive Problem Management initiatives to identify systemic risks, address root causes, and reduce the frequency and impact of incidents over time.Serve as the Canadian client's primary escalation point for technical issues, maintaining composure and credibility under pressure in an environment where platform reliability directly affects financial operations.Global Strategy Execution & Product Influence — 20%Ensure smooth implementation of global product updates and API changes within the client's environment, managing communication and impact assessment proactively.Gather, synthesise, and localise client feedback to surface Canada-specific product requirements — translating regulatory constraints (e.g., OSFI, FINTRAC) and market nuances into actionable product inputs.Represent the Canadian client's voice in global product forums, ensuring regional strategic requirements are appropriately weighted in Engine's international roadmap.Engage continuously in the client's planning cycles to align Engine's roadmap with their critical business objectives, building Engine's reputation as a genuinely responsive platform partner.Knowledge Management & Regional Enablement — 10%Build and maintain Canada-specific knowledge assets — localised runbooks, regulatory context guides, and best-practice documentation — that will accelerate future TAM hires and enable global teams to provide effective out-of-hours support.Act as the go-to internal expert on the Canadian client environment, proactively upskilling Sales, Delivery, and Support colleagues on Canadian market nuances, integration specifics, and regulatory sensitivities.Maintain compliance with global knowledge management standards, ensuring knowledge is accessible, current, and structured for cross-regional use.\Global Collaboration & On-CallEngine operates across multiple continents, and our TAM community shares responsibility for supporting clients outside standard business hours. As part of this team, you'll participate in a collaborative on-call rotation — approximately one weekend in every eight to ten — working alongside TAMs in the UK and Australia to ensure our global client base always has access to expert support.This is a genuine reflection of how we work: as a global team, not isolated regional units.RequirementsEssential Experience5+ years of progressive experience in Technical Account Management, Strategic Customer Success, or a comparable client-facing role.A demonstrated track record managing top-tier enterprise accounts or leading foundational client relationships in a new market or region.Proven ability to localise and execute a global strategy or methodology within a distinct regional context — adapting rather than replicating.Fluency with cloud-based SaaS platforms and APIs, with the ability to troubleshoot and resolve complex technical issues independently and with credibility.Executive presence: proven effectiveness building relationships with and influencing the technical strategy of C-level and VP-level stakeholders.Outstanding written and verbal communication skills — with a track record of translating complex technical concepts for non-technical executive audiences, confidently and concisely.Highly DesirableDirect experience working in, or supporting clients operating in, the Canadian financial services market.Familiarity with Canadian financial regulatory frameworks, including OSFI guidelines, FINTRAC reporting obligations, and relevant provincial regulatory requirements.Experience as a first-hire or market-entry employee, with the agility and initiative that role demands.Interview ProcessInterviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you Our interviews are conversational and we want to get the best from you, so come with questions and be curious. In general you can expect the below, following a chat with one of our Talent Team:First interview: ~45 minutes with Lead TAMSecond Interview: ~1 hour with some members of the TAM team & Client Solutions delivery team, including take home test Final Interview: ~45 minutes with our LTAM again and our VP of Client Solutions BenefitsAbout UsYou may be put off applying for a role because you don't tick every box. Forget that While we can't accommodate every flexible working request, we're always open to discussion. So, if you're excited about working with us, but aren't sure if you're 100% there yet, get in touch anyway. We're on a mission to radically reshape banking – and that starts with our brilliant team. Whatever came before, we're proud to bring together people of all backgrounds and experiences who love working together to solve problems.Engine by Starling is an equal opportunity employer, and we're proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Engine by Starling are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law. When you provide us with this information, you are doing so at your own consent, with full knowledge that we will process this personal data in accordance with our Privacy Notice. By submitting your application, you agree that Engine by Starling and Starling will collect your personal data for recruiting and related purposes. Our Privacy Notice explains what personal information we will process, where we will process your personal information, its purposes for processing your personal information, and the rights you can exercise over our use of your personal information.
