At Engine by Starling, we are on a mission to find and work with leading banks all around the world who have the ambition to build rapid growth businesses, on our technology. Engine is Starling's software-as-a-service (SaaS) business, the technology that was built to power Starling Bank, and two years ago we split out as a separate business. Starling has seen exceptional growth and success, and a large part of that is down to the fact that we have built our own modern technology from the ground up. This SaaS technology platform is now available to banks and financial institutions all around the world, enabling them to benefit from the innovative digital features, and efficient back-office processes that has helped achieve Starling's success. We are on a mission to find and work with leading banks all around the world who have the ambition to build rapid growth businesses, on our technology. We are looking for future leaders to come and join our team, to build client relationships, and work with them to understand their needs and how we can solve them with Engine’s technology. Who are Engine by Starling Engine is the technology arm of Starling, headquartered in London with offices in Dublin, Sydney and the UK. We've recently launched in North America where we are establishing an East Coast HQ, as well as our presence in Canada. This role will be based in Toronto. We have a Hybrid approach to working here at Engine - our preference is that you're located within a commutable distance of our place of work in Toronto so that we're able to interact and collaborate in person. Travel (including international) may be necessary depending on the client and nature of the engagement. About the role As the inaugural Senior Technical Account Manager (TAM) for the Canadian region, you will be at the forefront of Engine's strategic market entry. This is a high-impact, executive-facing role, critical to the successful onboarding and sustained success of our newest, strategic Canadian Client. You will serve as the primary technical executive advisor, architecting a strong, foundational relationship that defines our regional credibility. Reporting directly to the Lead TAM, you will be instrumental in ensuring our strategic client maximises the value of our platform and achieves their business goals, all while architecting and owning the effective localisation of our established global customer success playbook for the unique requirements of the Canadian financial market. This senior position involves fostering trusted relationships with C-level and VP-level senior stakeholders within the client organisation, and leveraging internal Technology, Delivery, and Product teams to drive exceptional service and platform evolution. Note: You will be required to participate in an On-Call rotation (e.g., 1 week every 8-10) with other global TAMs to support our global clients outside of standard business hours. You can find out more about our TAM roles using this link here. What you'll get to do: Strategic Client Success & Market Establishment (40%) Drive the technical success strategy for our strategic Canadian launch client, focusing on achieving client satisfaction, maximum platform adoption, and driving quantifiable business outcomes. Guide the execution and localisation of the established global TAM strategy for the Canadian market, ensuring successful platform integration and adoption. Develop and execute joint success plans with the client, identifying and prioritising technical initiatives that secure the client's use case success. Direct and present during Monthly/Quarterly Business Reviews (QBRs), focusing on strategic alignment, platform performance, and identifying opportunities for key feature adoption growth and value realisation. Cultivate and maintain a trusted advisory relationship with the client's executive management team (VP and C-Suite), influencing their technical strategy and translating complex platform capabilities into clear strategic value for their Canadian market operations. Technical Guidance & Incident Management (30%) Own and direct the end-to-end Major Incident lifecycle for the Canadian client, driving cross-functional resolution for all incidents. Oversee proactive Problem Management initiatives to identify root causes and mitigate systemic risks. Oversee post-incident review (PIR) evaluation and documentation for all Major Incidents, ensuring 100% completion of preventative actions within a defined timeframe. Global Strategy Execution & Product Influence (20%) Ensure successful implementation of global product changes and API updates within the client's environment. Synthesise and localise client feedback to identify market-specific product requirements. Serve as the primary voice of the Canadian client in global product forums, ensuring regional strategic requirements are appropriately weighted and incorporated into the international platform roadmap. Continually engage in the client's quarterly and annual planning cycles to ensure Engine's platform roadmap aligns with their critical Canadian market entry goals. Knowledge Management & Mentorship (10%) Oversee the creation of Canadian market-specific knowledge assets (e.g., localised runbooks, best practice guides) to accelerate future TAM hires in the region. Act as the go-to regional technical expert, proactively supporting cross-training of internal teams (e.g., Sales, Delivery) on the nuances of the Canadian client's environment and integration. Maintain compliance with global knowledge management standards ensuring teams in other regions can support out of hours effectively 7+ years of progressive experience in Technical Account Management or a Strategic Customer Success role, with a demonstrated focus on managing top-tier enterprise accounts or foundational market entry clients. Proven track record of successfully executing and localising a defined global strategy or methodology within a new market or region. Expert-level technical aptitude with cloud-based SaaS systems and APIs, demonstrated by the ability to troubleshoot and resolve complex technical issues with autonomy. Proven executive gravitas and effectiveness in influencing and guiding technical strategy with C-level and VP-level senior stakeholders in a major financial institution environment. Exceptional presentation and interpersonal communication skills, with a track record of successfully conveying complex technical concepts to non-technical executive audiences. Direct experience operating in or supporting clients in the Canadian market is highly desirable. Interview Process Interviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious. In general you can expect the below, following a chat with one of our Talent Team: First interview:~45 minutes with Lead TAM Second Interview:~1 hour with some members of the TAM team & Client Solutions delivery team, including take home test Final Interview:~45 minutes with our LTAM again andour VP of Client Solutions About Us You may be put off applying for a role because you don't tick every box. Forget that! While we can’t accommodate every flexible working request, we're always open to discussion. So, if you're excited about working with us, but aren’t sure if you're 100% there yet, get in touch anyway. We’re on a mission to radically reshape banking – and that starts with our brilliant team. Whatever came before, we’re proud to bring together people of all backgrounds and experiences who love working together to solve problems. Engine by Starling is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Engine by Starling are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law. When you provide us with this information, you are doing so at your own consent, with full knowledge that we will process this personal data in accordance with our Privacy Notice. By submitting your application, you agree that Engine by Starling and Starling will collect your personal data for recruiting and related purposes. Our Privacy Notice explains what personal information we will process, where we will process your personal information, its purposes for processing your personal data, and the rights you can exercise over our use of your personal information. #J-18808-Ljbffr
A forward-thinking financial technology firm in Toronto is seeking a Senior Technical Account Manager to drive strategic client success and ensure the onboarding of a major Canadian client. The role involves fostering relationships with C-level stakeholders, managing incidents, and localizing global strategies for the Canadian market. The ideal candidate will have over 7 years of experience in Technical Account Management, especially in cloud-based SaaS domains. A hybrid work model is offered. #J-18808-Ljbffr
Starling Bank is the UK’s first and leading digital bank on a mission to fix banking with more than 3,000 people in our UK offices and 4 MILLION customers in the UK! We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way. Now we present… Engine by Starling. Engine by Starling is Starling’s software-as-a-service (SaaS) business, the technology that was built to power Starling Bank, and over a year ago we split out as a separate business. We are on a mission to find and work with leading banks all around the world who have the ambition to build rapid growth businesses, on our technology. This SaaS technology platform is now available to banks and financial institutions all around the world, enabling them to benefit from the innovative digital features, and efficient back-office processes that has helped achieve Starling's success. At Engine by Starling, our technologists are at our very heart and enjoy working in a fast-paced environment that is all about building things, creating new stuff, and disruptive technology that keeps us on the cutting edge of fintech. We operate a flat structure to empower you to make decisions regardless of what your primary responsibilities may be, innovation and collaboration will be at the core of everything you do. Help is never far away in our open culture, you will find support in your team and from across the business, we are in this together! The way to thrive and shine within Engine is to be a self-driven individual and be able to take full ownership of everything around you: From building things, designing, and discovering to sharing knowledge with your colleagues and making sure all processes are efficient and productive to deliver the best possible results for our customers. Our purpose is underpinned by five values: Listen, Keep It Simple, Do The Right Thing, Own It, and Aim For Greatness. Hybrid Working We have a Hybrid approach to working here at Engine - our preference is that you're located within a commutable distance of place of work in Toronto, so that we're able to interact and collaborate in person. About the role As a Solution Architect (SA) you will use your understanding of the Engine technology and architecture to explain the Engine product, uncover client requirements and support the design of client solutions. You will be involved in both the sales and delivery phases of a project as well as ongoing client success, working across Engine, collaborating with Engineering, Delivery, Product, Client Success and Business Development teams. Supporting these activities on client sites means the role will require travel around North America, and occasional further travel. What you’ll get to do: This role blends deep technical expertise with strong communication and collaboration skills. You'll become an Engine expert, understanding its architecture, technology, and functionality, allowing you to effectively communicate its capabilities and value to both technical and non-technical audiences, including prospective clients. You'll act as a trusted advisor to clients during implementation, guiding them on integration, best practices, and platform workflows. Collaborating closely with Engine Engineering and Product teams, you'll help design, build, and deliver new features – from initial concept to deployed APIs, mobile journeys, and Management Portal enhancements. Your contributions will also extend to shaping Engine's product roadmap and supporting sales efforts through technical demos and client workshops. You’ll lead on technical topics during Engine Discovery phases with prospective clients. You'll communicate Engine's current and future capabilities to diverse stakeholders, ensuring alignment between technical possibilities and business needs. A key focus is understanding target country banking regulations, and defining necessary localisations. You'll collaborate with clients and System Integrator (SI) partners to design solutions, outlining the target architecture and integration landscape. This includes helping our partners design & build their integration environment (Integration & Orchestration Layer), identifying third-party dependencies, and meticulously documenting scope and roadmap decisions to guide subsequent delivery waves. Throughout, you'll leverage your knowledge of Engine's product capabilities to address client inquiries and bring in relevant Product Owners when specialized expertise is required. You will also be a technical champion for our existing clients, ensuring their ongoing success. This includes taking ownership of the technical aspects of client deliveries, collaborating closely with our SI partners to overcome challenges and achieve seamless integrations. You'll provide expert guidance to client engineering teams, using documentation, API specifications, and sequence diagrams to foster a deep understanding of Engine's architecture and functionalities. Additionally, you will collaborate closely with our Client Success team to troubleshoot technical issues, translate client needs into new technical requirements, and architect innovative solutions that enhance the Engine platform. Must Have Experience of end-to-end software engineering / solution architecture across the software delivery lifecycle Experience with software service design and integration, such as RESTful APIs, OpenAPI specification and sequence diagrams Experience working in a client-facing role and building relationships with stakeholders Strong interpersonal communication and collaboration skills. Experience delivering complex messaging to technical and non-technical stakeholders. Nice to Have Experience relating to retail or business banking, core banking, card processing or payments. Knowledge of cloud infrastructure and large-scale cloud applications Experience of delivery and implementation of core banking or large-scale digital transformation programmes, application migration and solution integration Experience of rapidly understanding client problems and presenting technical solutions in a structured and informative manner Experience with AWS or GCP, Microservices, RESTful APIs, Java & PostgreSQL About you You are collaborative and self motivated You have a focus on delivery and getting things done for a client You have the ability to work well with people from a variety of levels, roles and technical backgrounds You’re able to communicate clearly about technical subjects You’re comfortable working in a varied role, collaboratively in a team, with a flat structure You’re comfortable travelling nationally to our London office (initial upskilling will require a period of time working with our Engineers & Product team in London) You’re comfortable travelling internationally Interview Process Interviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious. In general you can expect the below, following a chat with one of our Talent Team: First Interview (30/45/60 mins) - Phone. This stage will be made up of either 1 45 minute interview or 2 30 minute interviews with existing Engine team members. Second Architecture Interview, including small presentation/system design (90 mins) Final Interview (30 mins) Please Note We require our successful candidates to pass background checks (including but not limited to employment references, fraud checks, financial probity, social media, and criminal history). Engine by Starling welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. We are unable to provide work permit or visa sponsorship for any role in Canada at this moment in time. You may be put off applying for a role because you don't tick every box. Forget that! While we can’t accommodate every flexible working request, we're always open to discussion. So, if you're excited about working with us, but aren’t sure if you're 100% there yet, get in touch anyway. We’re on a mission to radically reshape banking – and that starts with our brilliant team. Whatever came before, we’re proud to bring together people of all backgrounds and experiences who love working together to solve problems. Engine by Starling is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Engine by Starling are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law. When you provide us with this information, you are doing so at your own consent, with full knowledge that we will process this personal data in accordance with our Privacy Notice. By submitting your application, you agree that Engine by Starling and Starling Bank will collect your personal data for recruiting and related purposes. Our Privacy Notice explains what personal information we will process, where we will process your personal information, its purposes for processing your personal information, and the rights you can exercise over our use of your personal data. #J-18808-Ljbffr
A leading digital bank seeks a Solution Architect in Toronto to leverage technical expertise and communication skills. You'll work with clients to implement innovative solutions, guiding them through integration and best practices. The role emphasizes teamwork across engineering, product, and client success teams, demanding travel across North America. Ideal candidates are self-driven with a strong software engineering background and excellent stakeholder collaboration skills. This position promotes hybrid working for better interaction. #J-18808-Ljbffr
A leading digital bank seeks a Solution Architect in Toronto to leverage technical expertise and communication skills. You'll work with clients to implement innovative solutions, guiding them through integration and best practices. The role emphasizes teamwork across engineering, product, and client success teams, demanding travel across North America. Ideal candidates are self-driven with a strong software engineering background and excellent stakeholder collaboration skills. This position promotes hybrid working for better interaction. #J-18808-Ljbffr
A forward-thinking financial technology firm in Toronto is seeking a Senior Technical Account Manager to drive strategic client success and ensure the onboarding of a major Canadian client. The role involves fostering relationships with C-level stakeholders, managing incidents, and localizing global strategies for the Canadian market. The ideal candidate will have over 7 years of experience in Technical Account Management, especially in cloud-based SaaS domains. A hybrid work model is offered. #J-18808-Ljbffr
