Territory Sales Manager–Canadian Locations and Buffalo, NY, Sustana Recovery
Sustana is the leading manufacturer of sustainably produced, premium recycled fiber and paper, utilizing post-consumer material to create high-quality, low carbon footprint products. We have 12 different locations across North America in three different segments of the pulp and paper industry (Paper, Fiber and Recovery). Since August 2023, we acquired Hanna Paper, now Sustana Recovery. Sustana Recovery is committed to providing wastepaper management solutions that meet the specific needs of each of their customers, ensuring that they have access to the most efficient and cost-effective wastepaper management solution for their unique requirements. With this strategic acquisition, Sustana is committed to continuously investing in the stability and the sustainability circle of its supply chain.
Function: SalesTitle: Territory Sales Manager - Sustana Recovery, Canadian Locations and Buffalo, NYLocation: Based in Montreal, Markham or Buffalo, NY
YOUR MANDATE
The Territory Sales Manager leads Sustana Recovery’s Wastepaper Sales operations across Québec, Ontario and Buffalo, NY divisions, overseeing sales teams. This role is responsible for driving profitable revenue growth, strengthening supplier and customer partnerships to ensure an effective, high-performing regional sales organization. The incumbent will develop strategic sales plans, identify new business opportunities, and manage key accounts across his wastepaper recycling sector. The Territory Sales Manager must demonstrate strong leadership, deep market identification and the ability to guide pricing.
BENEFITS
At Sustana we offer our employees full benefit package to include:Competitive Salary and a bonus programA group insurance program including medical, dental and vision insurance for employees and their familiesPension planAn employee Assistance Program Three half-days per year to participate in activities that promote social well-being, sustainability, or charitable initiatives
KEY RESPONSIBILITIES
Lead and develop a regional sales team covering Ontario, Quebec and New York, setting clear goals and performance expectations.Support the onboarding of new CRM tool ensuring that all sales personnel are utilizing the tool to help manage current customers and grow their territory.Develop and execute sales strategies that achieve revenue, volume, and margin targets. Manage the strategic direction of the site ensuring that there is full alignment with inbound volume and the outbound sales strategy.Build, maintain, and expand relationships with suppliers, recycling mills, brokers, and industrial customers.Identify emerging market opportunities, new customers, and material supply sources to support regional growth.Oversee contract negotiations, pricing strategies, and service agreements to ensure long-term profitability.Monitor market trends, grade pricing, supply dynamics, and competitor activity to adjust strategies proactively.Partner with procurement, logistics, and operations teams to optimize inventory levels, material flow, quality, and transportation efficiency.Manage inventory grades and levels ensuring that all material is shipped within expected time frame.Manage budgets, forecasts, and reporting for sales performance, revenue, and profitability.Ensure compliance with company policies, sustainability standards, and industry regulations.
QUALIFICATIONS
Minimum of 7 years of sales or procurement experience, preferably in recycling, wastepaper, fiber trading, manufacturing, or related supply chain environments.Bachelor’s degree in business, marketing, or a related field is preferred Proven leadership experience managing multi-location or cross-border sales teams.In-depth understanding of wastepaper grades, end markets, logistics, and recycled fiber supply chains (preferred).Strong negotiation and contract management skills with a track record of closing complex commercial agreements.Proficiency in Microsoft Word and ExcelDemonstrated ability to analyze market trends, interpret financial data, and develop strategic sales plans.Capacity of navigation through at a fast-paced and competitive marketplaceExcellent communication, relationship building, and stakeholder management abilities.
OTHER INFORMATION
The Territory Sales Manager will be expected to travel to Sustana facilities across Canada and U.S. to visit customers, prospect locations and visit the sites within their geography as needed. Overnight travel will be minimal.
Sustana provides equal employment opportunities to all applicants for employment and prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Territory Sales Manager–Canadian Locations and Buffalo, NY, Sustana Recovery
Sustana is the leading manufacturer of sustainably produced, premium recycled fiber and paper, utilizing post-consumer material to create high-quality, low carbon footprint products. We have 12 different locations across North America in three different segments of the pulp and paper industry (Paper, Fiber and Recovery). Since August 2023, we acquired Hanna Paper, now Sustana Recovery. Sustana Recovery is committed to providing wastepaper management solutions that meet the specific needs of each of their customers, ensuring that they have access to the most efficient and cost-effective wastepaper management solution for their unique requirements. With this strategic acquisition, Sustana is committed to continuously investing in the stability and the sustainability circle of its supply chain.
Function: SalesTitle: Territory Sales Manager - Sustana Recovery, Canadian Locations and Buffalo, NYLocation: Based in Montreal, Markham or Buffalo, NY
YOUR MANDATE
The Territory Sales Manager leads Sustana Recovery’s Wastepaper Sales operations across Québec, Ontario and Buffalo, NY divisions, overseeing sales teams. This role is responsible for driving profitable revenue growth, strengthening supplier and customer partnerships to ensure an effective, high-performing regional sales organization. The incumbent will develop strategic sales plans, identify new business opportunities, and manage key accounts across his wastepaper recycling sector. The Territory Sales Manager must demonstrate strong leadership, deep market identification and the ability to guide pricing.
BENEFITS
At Sustana we offer our employees full benefit package to include:Competitive Salary and a bonus programA group insurance program including medical, dental and vision insurance for employees and their familiesPension planAn employee Assistance Program Three half-days per year to participate in activities that promote social well-being, sustainability, or charitable initiatives
KEY RESPONSIBILITIES
Lead and develop a regional sales team covering Ontario, Quebec and New York, setting clear goals and performance expectations.Support the onboarding of new CRM tool ensuring that all sales personnel are utilizing the tool to help manage current customers and grow their territory.Develop and execute sales strategies that achieve revenue, volume, and margin targets. Manage the strategic direction of the site ensuring that there is full alignment with inbound volume and the outbound sales strategy.Build, maintain, and expand relationships with suppliers, recycling mills, brokers, and industrial customers.Identify emerging market opportunities, new customers, and material supply sources to support regional growth.Oversee contract negotiations, pricing strategies, and service agreements to ensure long-term profitability.Monitor market trends, grade pricing, supply dynamics, and competitor activity to adjust strategies proactively.Partner with procurement, logistics, and operations teams to optimize inventory levels, material flow, quality, and transportation efficiency.Manage inventory grades and levels ensuring that all material is shipped within expected time frame.Manage budgets, forecasts, and reporting for sales performance, revenue, and profitability.Ensure compliance with company policies, sustainability standards, and industry regulations.
QUALIFICATIONS
Minimum of 7 years of sales or procurement experience, preferably in recycling, wastepaper, fiber trading, manufacturing, or related supply chain environments.Bachelor’s degree in business, marketing, or a related field is preferred Proven leadership experience managing multi-location or cross-border sales teams.In-depth understanding of wastepaper grades, end markets, logistics, and recycled fiber supply chains (preferred).Strong negotiation and contract management skills with a track record of closing complex commercial agreements.Proficiency in Microsoft Word and ExcelDemonstrated ability to analyze market trends, interpret financial data, and develop strategic sales plans.Capacity of navigation through at a fast-paced and competitive marketplaceExcellent communication, relationship building, and stakeholder management abilities.
OTHER INFORMATION
The Territory Sales Manager will be expected to travel to Sustana facilities across Canada and U.S. to visit customers, prospect locations and visit the sites within their geography as needed. Overnight travel will be minimal.
Sustana provides equal employment opportunities to all applicants for employment and prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Territory Sales Manager-Canadian Locations and Buffalo, NY, Sustana Recovery
Sustana is the leading manufacturer of sustainably produced, premium recycled fiber and paper, utilizing post-consumer material to create high-quality, low carbon footprint products. We have 12 different locations across North America in three different segments of the pulp and paper industry (Paper, Fiber and Recovery). Since August 2023, we acquired Hanna Paper, now Sustana Recovery. Sustana Recovery is committed to providing wastepaper management solutions that meet the specific needs of each of their customers, ensuring that they have access to the most efficient and cost-effective wastepaper management solution for their unique requirements. With this strategic acquisition, Sustana is committed to continuously investing in the stability and the sustainability circle of its supply chain.
Function: Sales Title: Territory Sales Manager - Sustana Recovery, Canadian Locations and Buffalo, NY Location: Based in Montreal, Markham or Buffalo, NY
YOUR MANDATE
The Territory Sales Manager leads Sustana Recovery's Wastepaper Sales operations across Québec, Ontario and Buffalo, NY divisions, overseeing sales teams. This role is responsible for driving profitable revenue growth, strengthening supplier and customer partnerships to ensure an effective, high-performing regional sales organization. The incumbent will develop strategic sales plans, identify new business opportunities, and manage key accounts across his wastepaper recycling sector. The Territory Sales Manager must demonstrate strong leadership, deep market identification and the ability to guide pricing.
BENEFITS
At Sustana we offer our employees full benefit package to include: Competitive Salary and a bonus program A group insurance program including medical, dental and vision insurance for employees and their families Pension plan An employee Assistance Program Three half-days per year to participate in activities that promote social well-being, sustainability, or charitable initiatives
KEY RESPONSIBILITIES
Lead and develop a regional sales team covering Ontario, Quebec and New York, setting clear goals and performance expectations. Support the onboarding of new CRM tool ensuring that all sales personnel are utilizing the tool to help manage current customers and grow their territory. Develop and execute sales strategies that achieve revenue, volume, and margin targets. Manage the strategic direction of the site ensuring that there is full alignment with inbound volume and the outbound sales strategy. Build, maintain, and expand relationships with suppliers, recycling mills, brokers, and industrial customers. Identify emerging market opportunities, new customers, and material supply sources to support regional growth. Oversee contract negotiations, pricing strategies, and service agreements to ensure long-term profitability. Monitor market trends, grade pricing, supply dynamics, and competitor activity to adjust strategies proactively. Partner with procurement, logistics, and operations teams to optimize inventory levels, material flow, quality, and transportation efficiency. Manage inventory grades and levels ensuring that all material is shipped within expected time frame. Manage budgets, forecasts, and reporting for sales performance, revenue, and profitability. Ensure compliance with company policies, sustainability standards, and industry regulations.
QUALIFICATIONS
Minimum of 7 years of sales or procurement experience, preferably in recycling, wastepaper, fiber trading, manufacturing, or related supply chain environments. Bachelor's degree in business, marketing, or a related field is preferred Proven leadership experience managing multi-location or cross-border sales teams. In-depth understanding of wastepaper grades, end markets, logistics, and recycled fiber supply chains (preferred). Strong negotiation and contract management skills with a track record of closing complex commercial agreements. Proficiency in Microsoft Word and Excel Demonstrated ability to analyze market trends, interpret financial data, and develop strategic sales plans. Capacity of navigation through at a fast-paced and competitive marketplace Excellent communication, relationship building, and stakeholder management abilities.
OTHER INFORMATION
The Territory Sales Manager will be expected to travel to Sustana facilities across Canada and U.S. to visit customers, prospect locations and visit the sites within their geography as needed. Overnight travel will be minimal.
Sustana provides equal employment opportunities to all applicants for employment and prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Un leader dans la fabrication de papier recyclé recherche un(e) Manager Qualité de Division à Saint-Jérôme. Vous serez le principal contact technique pour les clients, en assurant la qualité des produits et la gestion des réclamations. Le candidat idéal aura plus de 5 ans d'expérience dans le secteur du papier, de solides compétences en communication et en service à la clientèle, et la capacité de se déplacer sur site si nécessaire. Ce poste offre un salaire compétitif et des avantages sociaux attrayants.
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Overview Sustana est le principal fabricant de fibres et de papier recyclé de qualité supérieure produits de manière durable, en utilisant des matériaux post-consommation pour créer des produits de haute qualité à faible empreinte carbone. Nous avons 12 emplacements différents en Amérique du Nord dans trois segments différents de l’industrie des pâtes et papiers (papier, fibre et récupération). Notre siège social est à Saint‑Jérôme, et nous sommes fiers de célébrer notre 143e anniversaire cette année et ce n’est que le début. Groupe Sustana possède plusieurs usines en Amérique du Nord, notamment à De Pere au Wisconsin, à Lévis (région de Québec) ainsi que dans la région de Montréal et dessert une multitude de clients partout en Amérique. Responsibilities Assurer le rôle de principal interlocuteur technique auprès des clients concernant la qualité des produits, traiter les demandes et fournir des conseils d’experts. Enquêter sur les préoccupations liées à la qualité, coordonner l’analyse d’échantillons avec les usines ou les équipes internes, et déterminer les solutions appropriées. Gérer les réclamations et la documentation dans les différents systèmes, maintenir des dossiers précis et assurer un suivi rapide auprès des clients. Effectuer des visites sur site chez les clients lorsque nécessaire afin de résoudre les problèmes, fournir un support technique et rédiger des rapports de terrain. Collaborer avec les équipes internes pour identifier les tendances, recommander des améliorations de processus et soutenir les initiatives d’amélioration continue. Apporter des recommandations sur la manutention, le stockage et l’application des produits afin de garantir des performances optimales et la satisfaction des clients. Soutenir la formation interne, la rédaction de bulletins techniques et la documentation pour renforcer le partage des connaissances et les compétences de l’équipe. Qualifications Plus de 5 ans d’expérience dans l’industrie du papier (papier et encres). Solides compétences en service à la clientèle, en communication et en résolution de problèmes. Expérience en support qualité, service technique ou gestion des réclamations, idéalement dans le secteur du papier ou des industries connexes. Maîtrise de Microsoft Office et des systèmes d’entreprise (par exemple, AX). Capacité à se déplacer sur les sites des clients selon les besoins. Excellentes compétences organisationnelles, souci du détail et capacité à gérer plusieurs priorités simultanément. Benefits Une rémunération compétitive et l’accès à un programme de bonification. Une équipe de travail motivée, engagée et dynamique. Des avantages sociaux compétitifs, dont un programme d’assurances collectives complet comprenant les médicaments et les soins dentaires (avec contribution majoritaire de l’employeur). Un régime de retraite à cotisation déterminée. Un programme de remboursement d’activités sportives, soins de la vue, frais de garderie, etc. Sustana offre des opportunités d’emploi égales à tous les candidats et interdit la discrimination et le harcèlement de tout type sans égard à la race, la couleur, la religion, l'âge, le sexe, l'origine nationale, le statut d'invalidité, la génétique, le statut d'ancien combattant protégé, l'orientation sexuelle, l'identité de genre ou expression, ou toute autre caractéristique protégée par les lois provinciales et fédérales. Get notified about new Division Quality Manager jobs in St‑Jérôme, Quebec, Canada . #J-18808-Ljbffr
