Celebrating Over 53 years of growth, Sym-Tech is a leading finance and insurance provider to the retail automotive industry. At-Sym-Tech we are looking for Associates who share our passion for innovation, creativity and results! We are passionate about delivering excellent client service, an outstanding Associate experience with opportunities to learn and grow professionally. Sym-Tech is growing quickly and that means endless ways to make a real difference! We are currently recruiting for a Bilingual Tier 2 Analyst to join our headquarters located in Thornhill, ON.A career with us offers:
• A fun, fast paced culture• Opportunities to grow and develop your career• On-going industry training programs and professional development opportunities• A workplace that supports workplace diversity, equity and inclusion• A strong promoter of women in the automotive industry• The chance to work with some of the best in the business!
Position Summary:The Bilingual Tier 2 Analyst will support our CX Operations, Field Operations, Accounting Teams, and IT in order to facilitate resolutions of any technical related issues that impact our dealer accounts and OEM clients.
Position Functions• Execute and adhere to the IT Support escalation process by triaging tickets, assessing urgency, determining workarounds, monitoring progress, and ensuring a timely resolution.• Provide resolution and support through problem solving, root-cause analysis and troubleshooting for enterprise software and custom-built client facing applications• Perform basic administration duties on our enterprise applications• Follow up on outstanding open tickets and work with appropriate Teams to reach resolutions• Prioritize and execute tasks• Record, track, and document the request/problem-solving process and actions taken• Contribute to the knowledge base by documenting detailed solutions for reported issues in YouTrack• Work closely with the entire CX Group to ensure a high degree of client experience for all support inquiries• Connect with dealer clients directly as needed to further troubleshoot technical problems• Provide QA and UAT testing support on different projects as required
Minimum Qualifications:• University or college degree in Computer Systems Technology or related field is an asset• Fluency with French and English• Basic knowledge of IT hardware including PCs, printers, mobile devices• Experience with desktop operating systems and applications• Microsoft application support experience (i.e. Office, Dynamics CRM, SharePoint)• Basic network knowledge and network troubleshooting skills• Working knowledge of a range of diagnostic utilities• Extensive experience with direct customer support• Strong written and oral communication skills• Strong interpersonal skills, with a focus on rapport-building, listening, and questioning skills• Ability to effectively prioritize and execute tasks in a fast-paced environment• 3-5 years of experience in IT support
Position Type: NEW
Celebrating Over 53 years of growth, Sym-Tech is a leading finance and insurance provider to the retail automotive industry. At-Sym-Tech we are looking for Associates who share our passion for innovation, creativity and results! We are passionate about delivering excellent client service, an outstanding Associate experience with opportunities to learn and grow professionally. Sym-Tech is growing quickly and that means endless ways to make a real difference! We are currently recruiting for a Bilingual Tier 2 Analyst to join our headquarters located in Thornhill, ON.A career with us offers:
• A fun, fast paced culture• Opportunities to grow and develop your career• On-going industry training programs and professional development opportunities• A workplace that supports workplace diversity, equity and inclusion• A strong promoter of women in the automotive industry• The chance to work with some of the best in the business!
Position Summary:The Bilingual Tier 2 Analyst will support our CX Operations, Field Operations, Accounting Teams, and IT in order to facilitate resolutions of any technical related issues that impact our dealer accounts and OEM clients.
Position Functions• Execute and adhere to the IT Support escalation process by triaging tickets, assessing urgency, determining workarounds, monitoring progress, and ensuring a timely resolution.• Provide resolution and support through problem solving, root-cause analysis and troubleshooting for enterprise software and custom-built client facing applications• Perform basic administration duties on our enterprise applications• Follow up on outstanding open tickets and work with appropriate Teams to reach resolutions• Prioritize and execute tasks• Record, track, and document the request/problem-solving process and actions taken• Contribute to the knowledge base by documenting detailed solutions for reported issues in YouTrack• Work closely with the entire CX Group to ensure a high degree of client experience for all support inquiries• Connect with dealer clients directly as needed to further troubleshoot technical problems• Provide QA and UAT testing support on different projects as required
Minimum Qualifications:• University or college degree in Computer Systems Technology or related field is an asset• Fluency with French and English• Basic knowledge of IT hardware including PCs, printers, mobile devices• Experience with desktop operating systems and applications• Microsoft application support experience (i.e. Office, Dynamics CRM, SharePoint)• Basic network knowledge and network troubleshooting skills• Working knowledge of a range of diagnostic utilities• Extensive experience with direct customer support• Strong written and oral communication skills• Strong interpersonal skills, with a focus on rapport-building, listening, and questioning skills• Ability to effectively prioritize and execute tasks in a fast-paced environment• 3-5 years of experience in IT support
Position Type: NEW
Celebrating Over 53 years of growth, Sym-Tech is a leading finance and insurance provider to the retail automotive industry. At-Sym-Tech we are looking for Associates who share our passion for innovation, creativity and results! We are passionate about delivering excellent client service, an outstanding Associate experience with opportunities to learn and grow professionally. Sym-Tech is growing quickly and that means endless ways to make a real difference! We are currently recruiting for a Bilingual Tier 2 Analyst to join our headquarters located in Thornhill, ON.A career with us offers:
• A fun, fast paced culture• Opportunities to grow and develop your career• On-going industry training programs and professional development opportunities• A workplace that supports workplace diversity, equity and inclusion• A strong promoter of women in the automotive industry• The chance to work with some of the best in the business!
Position Summary:The Bilingual Tier 2 Analyst will support our CX Operations, Field Operations, Accounting Teams, and IT in order to facilitate resolutions of any technical related issues that impact our dealer accounts and OEM clients.
Position Functions• Execute and adhere to the IT Support escalation process by triaging tickets, assessing urgency, determining workarounds, monitoring progress, and ensuring a timely resolution.• Provide resolution and support through problem solving, root-cause analysis and troubleshooting for enterprise software and custom-built client facing applications• Perform basic administration duties on our enterprise applications• Follow up on outstanding open tickets and work with appropriate Teams to reach resolutions• Prioritize and execute tasks• Record, track, and document the request/problem-solving process and actions taken• Contribute to the knowledge base by documenting detailed solutions for reported issues in YouTrack• Work closely with the entire CX Group to ensure a high degree of client experience for all support inquiries• Connect with dealer clients directly as needed to further troubleshoot technical problems• Provide QA and UAT testing support on different projects as required
Minimum Qualifications:• University or college degree in Computer Systems Technology or related field is an asset• Fluency with French and English• Basic knowledge of IT hardware including PCs, printers, mobile devices• Experience with desktop operating systems and applications• Microsoft application support experience (i.e. Office, Dynamics CRM, SharePoint)• Basic network knowledge and network troubleshooting skills• Working knowledge of a range of diagnostic utilities• Extensive experience with direct customer support• Strong written and oral communication skills• Strong interpersonal skills, with a focus on rapport-building, listening, and questioning skills• Ability to effectively prioritize and execute tasks in a fast-paced environment• 3-5 years of experience in IT support
Position Type: NEW
Celebrating Over 53 years of growth, Sym-Tech is a leading finance and insurance provider to the retail automotive industry. At-Sym-Tech we are looking for Associates who share our passion for innovation, creativity and results! We are passionate about delivering excellent client service, an outstanding Associate experience with opportunities to learn and grow professionally. Sym-Tech is growing quickly and that means endless ways to make a real difference! We are currently recruiting for a Bilingual Tier 2 Analyst to join our headquarters located in Thornhill, ON.A career with us offers:
• A fun, fast paced culture• Opportunities to grow and develop your career• On-going industry training programs and professional development opportunities• A workplace that supports workplace diversity, equity and inclusion• A strong promoter of women in the automotive industry• The chance to work with some of the best in the business!
Position Summary:The Bilingual Tier 2 Analyst will support our CX Operations, Field Operations, Accounting Teams, and IT in order to facilitate resolutions of any technical related issues that impact our dealer accounts and OEM clients.
Position Functions• Execute and adhere to the IT Support escalation process by triaging tickets, assessing urgency, determining workarounds, monitoring progress, and ensuring a timely resolution.• Provide resolution and support through problem solving, root-cause analysis and troubleshooting for enterprise software and custom-built client facing applications• Perform basic administration duties on our enterprise applications• Follow up on outstanding open tickets and work with appropriate Teams to reach resolutions• Prioritize and execute tasks• Record, track, and document the request/problem-solving process and actions taken• Contribute to the knowledge base by documenting detailed solutions for reported issues in YouTrack• Work closely with the entire CX Group to ensure a high degree of client experience for all support inquiries• Connect with dealer clients directly as needed to further troubleshoot technical problems• Provide QA and UAT testing support on different projects as required
Minimum Qualifications:• University or college degree in Computer Systems Technology or related field is an asset• Fluency with French and English• Basic knowledge of IT hardware including PCs, printers, mobile devices• Experience with desktop operating systems and applications• Microsoft application support experience (i.e. Office, Dynamics CRM, SharePoint)• Basic network knowledge and network troubleshooting skills• Working knowledge of a range of diagnostic utilities• Extensive experience with direct customer support• Strong written and oral communication skills• Strong interpersonal skills, with a focus on rapport-building, listening, and questioning skills• Ability to effectively prioritize and execute tasks in a fast-paced environment• 3-5 years of experience in IT support
Position Type: NEW
Celebrating Over 53 years of growth, Sym-Tech is a leading finance and insurance provider to the retail automotive industry. At-Sym-Tech we are looking for Associates who share our passion for innovation, creativity and results! We are passionate about delivering excellent client service, an outstanding Associate experience with opportunities to learn and grow professionally. Sym-Tech is growing quickly and that means endless ways to make a real difference! We are currently recruiting for a Bilingual Tier 2 Analyst to join our headquarters located in Thornhill, ON.A career with us offers:
• A fun, fast paced culture• Opportunities to grow and develop your career• On-going industry training programs and professional development opportunities• A workplace that supports workplace diversity, equity and inclusion• A strong promoter of women in the automotive industry• The chance to work with some of the best in the business!
Position Summary:The Bilingual Tier 2 Analyst will support our CX Operations, Field Operations, Accounting Teams, and IT in order to facilitate resolutions of any technical related issues that impact our dealer accounts and OEM clients.
Position Functions• Execute and adhere to the IT Support escalation process by triaging tickets, assessing urgency, determining workarounds, monitoring progress, and ensuring a timely resolution.• Provide resolution and support through problem solving, root-cause analysis and troubleshooting for enterprise software and custom-built client facing applications• Perform basic administration duties on our enterprise applications• Follow up on outstanding open tickets and work with appropriate Teams to reach resolutions• Prioritize and execute tasks• Record, track, and document the request/problem-solving process and actions taken• Contribute to the knowledge base by documenting detailed solutions for reported issues in YouTrack• Work closely with the entire CX Group to ensure a high degree of client experience for all support inquiries• Connect with dealer clients directly as needed to further troubleshoot technical problems• Provide QA and UAT testing support on different projects as required
Minimum Qualifications:• University or college degree in Computer Systems Technology or related field is an asset• Fluency with French and English• Basic knowledge of IT hardware including PCs, printers, mobile devices• Experience with desktop operating systems and applications• Microsoft application support experience (i.e. Office, Dynamics CRM, SharePoint)• Basic network knowledge and network troubleshooting skills• Working knowledge of a range of diagnostic utilities• Extensive experience with direct customer support• Strong written and oral communication skills• Strong interpersonal skills, with a focus on rapport-building, listening, and questioning skills• Ability to effectively prioritize and execute tasks in a fast-paced environment• 3-5 years of experience in IT support
Position Type: NEW
Celebrating Over 53 years of growth, Sym-Tech is a leading finance and insurance provider to the retail automotive industry. At-Sym-Tech we are looking for Associates who share our passion for innovation, creativity and results! We are passionate about delivering excellent client service, an outstanding Associate experience with opportunities to learn and grow professionally. Sym-Tech is growing quickly and that means endless ways to make a real difference! We are currently recruiting for a Bilingual Tier 2 Analyst to join our headquarters located in Thornhill, ON.A career with us offers:
• A fun, fast paced culture• Opportunities to grow and develop your career• On-going industry training programs and professional development opportunities• A workplace that supports workplace diversity, equity and inclusion• A strong promoter of women in the automotive industry• The chance to work with some of the best in the business!
Position Summary:The Bilingual Tier 2 Analyst will support our CX Operations, Field Operations, Accounting Teams, and IT in order to facilitate resolutions of any technical related issues that impact our dealer accounts and OEM clients.
Position Functions• Execute and adhere to the IT Support escalation process by triaging tickets, assessing urgency, determining workarounds, monitoring progress, and ensuring a timely resolution.• Provide resolution and support through problem solving, root-cause analysis and troubleshooting for enterprise software and custom-built client facing applications• Perform basic administration duties on our enterprise applications• Follow up on outstanding open tickets and work with appropriate Teams to reach resolutions• Prioritize and execute tasks• Record, track, and document the request/problem-solving process and actions taken• Contribute to the knowledge base by documenting detailed solutions for reported issues in YouTrack• Work closely with the entire CX Group to ensure a high degree of client experience for all support inquiries• Connect with dealer clients directly as needed to further troubleshoot technical problems• Provide QA and UAT testing support on different projects as required
Minimum Qualifications:• University or college degree in Computer Systems Technology or related field is an asset• Fluency with French and English• Basic knowledge of IT hardware including PCs, printers, mobile devices• Experience with desktop operating systems and applications• Microsoft application support experience (i.e. Office, Dynamics CRM, SharePoint)• Basic network knowledge and network troubleshooting skills• Working knowledge of a range of diagnostic utilities• Extensive experience with direct customer support• Strong written and oral communication skills• Strong interpersonal skills, with a focus on rapport-building, listening, and questioning skills• Ability to effectively prioritize and execute tasks in a fast-paced environment• 3-5 years of experience in IT support
Position Type: NEW
Celebrating Over 53 years of growth, Sym-Tech is a leading finance and insurance provider to the retail automotive industry. At-Sym-Tech we are looking for Associates who share our passion for innovation, creativity and results! We are passionate about delivering excellent client service, an outstanding Associate experience with opportunities to learn and grow professionally. Sym-Tech is growing quickly and that means endless ways to make a real difference! We are currently recruiting for a Bilingual Tier 2 Analyst to join our headquarters located in Thornhill, ON.A career with us offers:
• A fun, fast paced culture• Opportunities to grow and develop your career• On-going industry training programs and professional development opportunities• A workplace that supports workplace diversity, equity and inclusion• A strong promoter of women in the automotive industry• The chance to work with some of the best in the business!
Position Summary:The Bilingual Tier 2 Analyst will support our CX Operations, Field Operations, Accounting Teams, and IT in order to facilitate resolutions of any technical related issues that impact our dealer accounts and OEM clients.
Position Functions• Execute and adhere to the IT Support escalation process by triaging tickets, assessing urgency, determining workarounds, monitoring progress, and ensuring a timely resolution.• Provide resolution and support through problem solving, root-cause analysis and troubleshooting for enterprise software and custom-built client facing applications• Perform basic administration duties on our enterprise applications• Follow up on outstanding open tickets and work with appropriate Teams to reach resolutions• Prioritize and execute tasks• Record, track, and document the request/problem-solving process and actions taken• Contribute to the knowledge base by documenting detailed solutions for reported issues in YouTrack• Work closely with the entire CX Group to ensure a high degree of client experience for all support inquiries• Connect with dealer clients directly as needed to further troubleshoot technical problems• Provide QA and UAT testing support on different projects as required
Minimum Qualifications:• University or college degree in Computer Systems Technology or related field is an asset• Fluency with French and English• Basic knowledge of IT hardware including PCs, printers, mobile devices• Experience with desktop operating systems and applications• Microsoft application support experience (i.e. Office, Dynamics CRM, SharePoint)• Basic network knowledge and network troubleshooting skills• Working knowledge of a range of diagnostic utilities• Extensive experience with direct customer support• Strong written and oral communication skills• Strong interpersonal skills, with a focus on rapport-building, listening, and questioning skills• Ability to effectively prioritize and execute tasks in a fast-paced environment• 3-5 years of experience in IT support
Position Type: NEW
Celebrating Over 53 years of growth, Sym-Tech is a leading finance and insurance provider to the retail automotive industry. At-Sym-Tech we are looking for Associates who share our passion for innovation, creativity and results! We are passionate about delivering excellent client service, an outstanding Associate experience with opportunities to learn and grow professionally. Sym-Tech is growing quickly and that means endless ways to make a real difference! We are currently recruiting for a Bilingual Tier 2 Analyst to join our headquarters located in Thornhill, ON.A career with us offers:
• A fun, fast paced culture• Opportunities to grow and develop your career• On-going industry training programs and professional development opportunities• A workplace that supports workplace diversity, equity and inclusion• A strong promoter of women in the automotive industry• The chance to work with some of the best in the business!
Position Summary:The Bilingual Tier 2 Analyst will support our CX Operations, Field Operations, Accounting Teams, and IT in order to facilitate resolutions of any technical related issues that impact our dealer accounts and OEM clients.
Position Functions• Execute and adhere to the IT Support escalation process by triaging tickets, assessing urgency, determining workarounds, monitoring progress, and ensuring a timely resolution.• Provide resolution and support through problem solving, root-cause analysis and troubleshooting for enterprise software and custom-built client facing applications• Perform basic administration duties on our enterprise applications• Follow up on outstanding open tickets and work with appropriate Teams to reach resolutions• Prioritize and execute tasks• Record, track, and document the request/problem-solving process and actions taken• Contribute to the knowledge base by documenting detailed solutions for reported issues in YouTrack• Work closely with the entire CX Group to ensure a high degree of client experience for all support inquiries• Connect with dealer clients directly as needed to further troubleshoot technical problems• Provide QA and UAT testing support on different projects as required
Minimum Qualifications:• University or college degree in Computer Systems Technology or related field is an asset• Fluency with French and English• Basic knowledge of IT hardware including PCs, printers, mobile devices• Experience with desktop operating systems and applications• Microsoft application support experience (i.e. Office, Dynamics CRM, SharePoint)• Basic network knowledge and network troubleshooting skills• Working knowledge of a range of diagnostic utilities• Extensive experience with direct customer support• Strong written and oral communication skills• Strong interpersonal skills, with a focus on rapport-building, listening, and questioning skills• Ability to effectively prioritize and execute tasks in a fast-paced environment• 3-5 years of experience in IT support
Position Type: NEW
Celebrating Over 53 years of growth, Sym-Tech is a leading finance and insurance provider to the retail automotive industry. At-Sym-Tech we are looking for Associates who share our passion for innovation, creativity and results! We are passionate about delivering excellent client service, an outstanding Associate experience with opportunities to learn and grow professionally. Sym-Tech is growing quickly and that means endless ways to make a real difference! We are currently recruiting for a Bilingual Tier 2 Analyst to join our headquarters located in Thornhill, ON.A career with us offers:
• A fun, fast paced culture• Opportunities to grow and develop your career• On-going industry training programs and professional development opportunities• A workplace that supports workplace diversity, equity and inclusion• A strong promoter of women in the automotive industry• The chance to work with some of the best in the business!
Position Summary:The Bilingual Tier 2 Analyst will support our CX Operations, Field Operations, Accounting Teams, and IT in order to facilitate resolutions of any technical related issues that impact our dealer accounts and OEM clients.
Position Functions• Execute and adhere to the IT Support escalation process by triaging tickets, assessing urgency, determining workarounds, monitoring progress, and ensuring a timely resolution.• Provide resolution and support through problem solving, root-cause analysis and troubleshooting for enterprise software and custom-built client facing applications• Perform basic administration duties on our enterprise applications• Follow up on outstanding open tickets and work with appropriate Teams to reach resolutions• Prioritize and execute tasks• Record, track, and document the request/problem-solving process and actions taken• Contribute to the knowledge base by documenting detailed solutions for reported issues in YouTrack• Work closely with the entire CX Group to ensure a high degree of client experience for all support inquiries• Connect with dealer clients directly as needed to further troubleshoot technical problems• Provide QA and UAT testing support on different projects as required
Minimum Qualifications:• University or college degree in Computer Systems Technology or related field is an asset• Fluency with French and English• Basic knowledge of IT hardware including PCs, printers, mobile devices• Experience with desktop operating systems and applications• Microsoft application support experience (i.e. Office, Dynamics CRM, SharePoint)• Basic network knowledge and network troubleshooting skills• Working knowledge of a range of diagnostic utilities• Extensive experience with direct customer support• Strong written and oral communication skills• Strong interpersonal skills, with a focus on rapport-building, listening, and questioning skills• Ability to effectively prioritize and execute tasks in a fast-paced environment• 3-5 years of experience in IT support
Position Type: NEW
Celebrating Over 53 years of growth, Sym-Tech is a leading finance and insurance provider to the retail automotive industry. At-Sym-Tech we are looking for Associates who share our passion for innovation, creativity and results! We are passionate about delivering excellent client service, an outstanding Associate experience with opportunities to learn and grow professionally. Sym-Tech is growing quickly and that means endless ways to make a real difference! We are currently recruiting for a Bilingual Tier 2 Analyst to join our headquarters located in Thornhill, ON.A career with us offers:
• A fun, fast paced culture• Opportunities to grow and develop your career• On-going industry training programs and professional development opportunities• A workplace that supports workplace diversity, equity and inclusion• A strong promoter of women in the automotive industry• The chance to work with some of the best in the business!
Position Summary:The Bilingual Tier 2 Analyst will support our CX Operations, Field Operations, Accounting Teams, and IT in order to facilitate resolutions of any technical related issues that impact our dealer accounts and OEM clients.
Position Functions• Execute and adhere to the IT Support escalation process by triaging tickets, assessing urgency, determining workarounds, monitoring progress, and ensuring a timely resolution.• Provide resolution and support through problem solving, root-cause analysis and troubleshooting for enterprise software and custom-built client facing applications• Perform basic administration duties on our enterprise applications• Follow up on outstanding open tickets and work with appropriate Teams to reach resolutions• Prioritize and execute tasks• Record, track, and document the request/problem-solving process and actions taken• Contribute to the knowledge base by documenting detailed solutions for reported issues in YouTrack• Work closely with the entire CX Group to ensure a high degree of client experience for all support inquiries• Connect with dealer clients directly as needed to further troubleshoot technical problems• Provide QA and UAT testing support on different projects as required
Minimum Qualifications:• University or college degree in Computer Systems Technology or related field is an asset• Fluency with French and English• Basic knowledge of IT hardware including PCs, printers, mobile devices• Experience with desktop operating systems and applications• Microsoft application support experience (i.e. Office, Dynamics CRM, SharePoint)• Basic network knowledge and network troubleshooting skills• Working knowledge of a range of diagnostic utilities• Extensive experience with direct customer support• Strong written and oral communication skills• Strong interpersonal skills, with a focus on rapport-building, listening, and questioning skills• Ability to effectively prioritize and execute tasks in a fast-paced environment• 3-5 years of experience in IT support
Position Type: NEW
