SysAid, a pioneering SaaS company in Enterprise Service Management, is celebrated for innovation and industry leadership. Featured in Gartner's ITSM Magic Quadrant and honored with AWS's Rising ISV Star Award, we serve 4,000+ clients spanning 140 countries, impacting over 9 million daily users. Our commitment? Revolutionizing Enterprise Service Management with Generative AI.We seek a proactive and relationship-driven Account Executive responsible for spearheading growth initiatives within our SMB client network. Your main duties will include identifying expansion opportunities, nurturing existing relationships, and leveraging these connections to broaden your network, driving account growth.Key Responsibilities:Cultivate relationships with existing SMB clients and innovatively enhance expansion performance through creative strategies.Create and deliver compelling product and service presentations to existing customers to drive growth. Identify growth opportunities, engage with existing customers, deliver presentations, and drive closure on business opportunities.Demonstrate proficiency in technical problem-solving and possess strong technical adaptability skills.Follow-up on marketing & CSM generated leads to build the expansion sales pipeline. Qualifications3+ years of quota-carrying SaaS/B2B software sales experience.1+ years experience in AI sales (desirable).Experience managing the sales cycle from business champion to C-Level.Self-motivated, resilient, and a collaborative mindset.A strong sales presence on the phone and remote web sessions (Demo) and great presentation skills.Ability to multitask, prioritize, and manage time effectively.Excel in a high-paced setting while managing a diverse customer base efficiently.
SysAid is a software company that provides IT Service Management (ITSM) and Asset Management solutions through a SaaS (Software as a Service) model. We serve over 5,000 customers worldwide and help organizations increase efficiency by using automation, analytics, and AI.
As we keep growing our Professional- Services team we are looking for an Implementation Specialist to take part in managing the implementation process of the company's product. Lead end-to-end implementation projects for SysAid ITSM and ESM solutions.
Manage project plans, timelines, and deliverables, ensuring alignment with client goals.
Track progress and mitigate risks to ensure successful project outcomes.
Act as the primary point of contact for clients during the implementation process.
Conduct client workshops to gather business requirements, align expectations, and showcase SysAid's capabilities.
Test and validate the configured solution with clients to ensure quality and functionality.
Deliver training sessions to end-users and administrators, empowering them to fully utilize SysAid’s features.
Gather client feedback to enhance implementation methodologies and identify product improvement opportunities.
Minimum 3 years of experience in ITSM or related software implementation and consulting.
Strong project management skills with a proven track record of leading successful implementation projects.
Familiarity with ITSM platforms (SysAid, ServiceNow, etc.) Proficiency in process design, workflow automation
Bachelor’s degree in IT, Computer Science, Business Management, or related fields (preferred)
ITIL Foundation certification (preferred).
Language Skills:
Fluent in English.
Fluent in Spanish is a plus.
SysAid, a pioneering SaaS company in Enterprise Service Management, is celebrated for innovation and industry leadership. Featured in Gartner's ITSM Magic Quadrant and honored with AWS's Rising ISV Star Award, we serve 4,000+ clients spanning 140 countries, impacting over 9 million daily users. Our commitment? Revolutionizing Enterprise Service Management with Generative AI.
We seek an Enterprise Customer Success Manager to join our team in Israel to support some of our largest Global customers. Your primary responsibility will be to drive net retention revenue, including expansion and building customer relationships. The ultimate goal is to become a true partner and advocate for your customers within SysAid.
At SysAid, we provide affordable, innovative, and intuitive ITSM solutions aligned with industry best practices, to help our customers through automated business processes. Our customers’ success is our success and we continue to grow as our customers grow, inspired by their evolving needs in constantly changing business and IT landscapes.
Who you are:
Someone who has true customer empathy and loves to solve problems
A personable and enthusiastic professional
Strong sense of ownership and accountability
Ability to identify and drive urgency
Proactive, with excellent foresight and planning skills
Ability to work under pressure and as part of a dynamic environment
Strong prioritization, time management, and organizational skills
What you will do:
Be a trusted advisor and partnership manager for SysAid’s largest enterprise customers - their focal point
Manage the renewal cycle and contract processing to ensure no service disruptions.
Regularly meet with customers to drive and maximize the utilization of the product.
Identify growth opportunities within the account by building a wide network within the customer’s domain
Conduct account health checks and analysis to assess risk potential
Prepare and present Quarterly and Executive Business Reviews
Create value for customers by building strategic partnerships and identifying success criteria
Collaborate with multiple departments to drive success for your customer - Serve as the escalation point for your customers on bug requests and new feature requests - work with operational departments to prioritize, and set the customers' expectation
Qualifications
~3+ years of experience in Customer Success or Account Executive roles handling enterprise-sized accounts in the Saas AI industry
~ Bachelor Degree
~ Experience managing a million-dollar book of business with a record of successful forecasting and quota attainment
~ Exceptional communication and discovery skills and strong business acumen
~ A go-getter mentality - thrive in a multitasking environment
SysAid, a pioneering SaaS company in Enterprise Service Management, is celebrated for innovation and industry leadership. Featured in Gartner's ITSM Magic Quadrant and honored with AWS's Rising ISV Star Award, we serve 4,000+ clients spanning 140 countries, impacting over 9 million daily users. Our commitment? Revolutionizing Enterprise Service Management with Generative AI.
We seek an Enterprise Customer Success Manager to join our team in Israel to support some of our largest Global customers. Your primary responsibility will be to drive net retention revenue, including expansion and building customer relationships. The ultimate goal is to become a true partner and advocate for your customers within SysAid.
At SysAid, we provide affordable, innovative, and intuitive ITSM solutions aligned with industry best practices, to help our customers through automated business processes. Our customers’ success is our success and we continue to grow as our customers grow, inspired by their evolving needs in constantly changing business and IT landscapes.
Who you are:
Someone who has true customer empathy and loves to solve problems
A personable and enthusiastic professional
Strong sense of ownership and accountability
Ability to identify and drive urgency
Proactive, with excellent foresight and planning skills
Ability to work under pressure and as part of a dynamic environment
Strong prioritization, time management, and organizational skills
What you will do:
Be a trusted advisor and partnership manager for SysAid’s largest enterprise customers - their focal point
Manage the renewal cycle and contract processing to ensure no service disruptions.
Regularly meet with customers to drive and maximize the utilization of the product.
Identify growth opportunities within the account by building a wide network within the customer’s domain
Conduct account health checks and analysis to assess risk potential
Prepare and present Quarterly and Executive Business Reviews
Create value for customers by building strategic partnerships and identifying success criteria
Collaborate with multiple departments to drive success for your customer - Serve as the escalation point for your customers on bug requests and new feature requests - work with operational departments to prioritize, and set the customers' expectation
Qualifications
~3+ years of experience in Customer Success or Account Executive roles handling enterprise-sized accounts in the Saas AI industry
~ Bachelor Degree
~ Experience managing a million-dollar book of business with a record of successful forecasting and quota attainment
~ Exceptional communication and discovery skills and strong business acumen
~ A go-getter mentality - thrive in a multitasking environment
SysAid, a pioneering SaaS company in Enterprise Service Management, is celebrated for innovation and industry leadership. Featured in Gartner's ITSM Magic Quadrant and honored with AWS's Rising ISV Star Award, we serve 4,000+ clients spanning 140 countries, impacting over 9 million daily users. Our commitment? Revolutionizing Enterprise Service Management with Generative AI.We’re looking for a RevOps Business Application Manager to join our team and support our growth by optimizing and managing our business applications across the revenue operations lifecycle.Job Description: The RevOps Business Application Manager will be responsible for aligning our Marketing, Sales, and Customer Success functions through effective management of business applications. This role will oversee the operational processes, tools, and analytics that support our go-to-market teams, optimize revenue funnels, and ensure seamless handoffs across departments. The ideal candidate is a data-driven strategist who enjoys diving into analytics, refining processes, and implementing technology solutions to accelerate our revenue performance.Responsibilities:Cross-Functional Alignment: Work with Marketing, Sales, and Customer Success teams to ensure all revenue-generating activities are aligned and contributing to our business goals. Build a cohesive revenue framework that enhances collaboration.Process Optimization: Understand end-to-end revenue processes for lead generation, pipeline management, sales forecasting, and customer retention. Identify bottlenecks and implement solutions to improve efficiency.Technology and Tools Management: Oversee the selection, implementation, and optimization of RevOps tools (e.g., CRM, Marketing Automation, Customer Success platforms). Ensure the tech stack aligns with strategic objectives and enhances data flow across systems.Administration and Customization: Manage the administration and customization of business applications to meet the evolving needs of the revenue teams. Ensure systems are configured to support business processes and user requirements.Integrations: Lead the integration efforts between various tools and platforms to ensure seamless data flow and process automation. Work with IT and external vendors to implement and maintain integrations.Data Management and Quality: Ensure data accuracy and completeness across our CRM and other platforms. Drive data governance practices and lead initiatives to maintain clean and actionable data.Analytics and Reporting: Build and maintain dashboards and reports to track KPIs across the entire revenue lifecycle. Analyze data to uncover insights, predict trends, and make data-driven recommendations to leadership.Enablement and Training: Support teams by developing and delivering training on tools, processes, and best practices. Ensure team members have access to the insights and resources they need to be successful.Project Management: Manage cross-functional projects, from new tool implementations to process rollouts, ensuring timely and effective execution.Qualifications:Strong understanding of end-to-end revenue processes, including lead generation, pipeline management, and customer successAnalytical skills with the ability to turn complex data into actionable insightsProven project management skills with a detail-oriented and organized approachExcellent interpersonal skills and the ability to work cross-functionallyStrong communication and presentation abilities; able to translate data and process into understandable concepts for different audiencesPreferred Qualifications:Experience working in a high-growth SaaS environmentExperience with implementing tools such as Dealhub, Salesloft, Marketo, Gong, Spiff, ZoomInfo, etc.Proficiency in using integration platforms like Workato and ZapierExperience creating Salesforce flowsFamiliarity with additional analytics and visualization tools (e.g., Looker, Tableau, Qlik, Power BI)Certifications in relevant tools (e.g., Salesforce Admin) are a plus
SysAid, a pioneering SaaS company in Enterprise Service Management, is celebrated for innovation and industry leadership. Featured in Gartner's ITSM Magic Quadrant and honored with AWS's Rising ISV Star Award, we serve 4,000+ clients spanning 140 countries, impacting over 9 million daily users. Our commitment? Revolutionizing Enterprise Service Management with Generative AI.
We seek a proactive and relationship-driven Account Executive responsible for spearheading growth initiatives within our SMB client network. Your main duties will include identifying expansion opportunities, nurturing existing relationships, and leveraging these connections to broaden your network, driving account growth.
Key Responsibilities:
Cultivate relationships with existing SMB clients and innovatively enhance expansion performance through creative strategies.
Create and deliver compelling product and service presentations to existing customers to drive growth.
Identify growth opportunities, engage with existing customers, deliver presentations, and drive closure on business opportunities.
Demonstrate proficiency in technical problem-solving and possess strong technical adaptability skills.
Follow-up on marketing & CSM generated leads to build the expansion sales pipeline.
Qualifications
~3+ years of quota-carrying SaaS/B2B software sales experience.
~1+ years experience in AI sales (desirable).
~ Experience managing the sales cycle from business champion to C-Level.
~ Self-motivated, resilient, and a collaborative mindset.
~ A strong sales presence on the phone and remote web sessions (Demo) and great presentation skills.
~ Ability to multitask, prioritize, and manage time effectively.
~ Excel in a high-paced setting while managing a diverse customer base efficiently.
SysAid is a software company that provides IT Service Management (ITSM) and Asset Management solutions through a SaaS (Software as a Service) model. We serve over 5,000 customers worldwide and help organizations increase efficiency by using automation, analytics, and AI.
As we keep growing our Professional- Services team we are looking for an Implementation Specialist to take part in managing the implementation process of the company's product. Lead end-to-end implementation projects for SysAid ITSM and ESM solutions.
Manage project plans, timelines, and deliverables, ensuring alignment with client goals.
Track progress and mitigate risks to ensure successful project outcomes.
Act as the primary point of contact for clients during the implementation process.
Conduct client workshops to gather business requirements, align expectations, and showcase SysAid's capabilities.
Test and validate the configured solution with clients to ensure quality and functionality.
Deliver training sessions to end-users and administrators, empowering them to fully utilize SysAid’s features.
Gather client feedback to enhance implementation methodologies and identify product improvement opportunities.
Minimum 3 years of experience in ITSM or related software implementation and consulting.
Strong project management skills with a proven track record of leading successful implementation projects.
Familiarity with ITSM platforms (SysAid, ServiceNow, etc.) Proficiency in process design, workflow automation
Bachelor’s degree in IT, Computer Science, Business Management, or related fields (preferred)
ITIL Foundation certification (preferred).
Language Skills:
Fluent in English.
Fluent in Spanish is a plus.
SysAid, a pioneering SaaS company in Enterprise Service Management, is celebrated for innovation and industry leadership. Featured in Gartner's ITSM Magic Quadrant and honored with AWS's Rising ISV Star Award, we serve 4,000+ clients spanning 140 countries, impacting over 9 million daily users. Our commitment? Revolutionizing Enterprise Service Management with Generative AI.
We seek a proactive and relationship-driven Account Executive responsible for spearheading growth initiatives within our SMB client network. Your main duties will include identifying expansion opportunities, nurturing existing relationships, and leveraging these connections to broaden your network, driving account growth.
Key Responsibilities:
Cultivate relationships with existing SMB clients and innovatively enhance expansion performance through creative strategies.
Create and deliver compelling product and service presentations to existing customers to drive growth.
Identify growth opportunities, engage with existing customers, deliver presentations, and drive closure on business opportunities.
Demonstrate proficiency in technical problem-solving and possess strong technical adaptability skills.
Follow-up on marketing & CSM generated leads to build the expansion sales pipeline.
Qualifications
~3+ years of quota-carrying SaaS/B2B software sales experience.
~1+ years experience in AI sales (desirable).
~ Experience managing the sales cycle from business champion to C-Level.
~ Self-motivated, resilient, and a collaborative mindset.
~ A strong sales presence on the phone and remote web sessions (Demo) and great presentation skills.
~ Ability to multitask, prioritize, and manage time effectively.
~ Excel in a high-paced setting while managing a diverse customer base efficiently.
SysAid is a dynamic SaaS company, taking organizations on a transformative journey toward AI-driven business processes and services. With zero setup required, our conversational AI manages employees' requests, assists with queries, and accelerates the resolution of issues.
We are seeking a Sales Account Executive who will play a pivotal role in optimizing sales processes, driving demand, and mastering the art of technical sales. Your core responsibilities encompass client acquisition and relationship cultivation.
Understand complex customer requirements on both a business and technical level.
Be able to convey value to prospects through a mix of technical and value-driven presentations.
Strategically plan account closings and manage internal resources to affect close.
Be able to manage full sales cycles end-to-end.
1+ years of quota-carrying SaaS/B2B software product sales experience as an Account Executive.
~1+ years of B2B sales or business development
~ Experience managing and closing complex short sales (30-90 days) cycles.
~ A strong presence on the phone and remote web sessions (Technical Presentations).
~ Experience working with sales tools like Salesforce, Salesloft, Gong, ZoomInfo, etc.
~ Skilled at negotiating business terms with IT, procurement, and senior management teams.
~ Bachelor's Degree or Equivalent Relevant Experience
Top-Notch Workspace : Work in our fully stocked award-winning office with a loaded kitchen featuring snacks, fruits, and drinks located in Liberty Village.
SysAid, a pioneering SaaS company in Enterprise Service Management, is celebrated for innovation and industry leadership. Featured in Gartner's ITSM Magic Quadrant and honored with AWS's Rising ISV Star Award, we serve 4,000+ clients spanning 140 countries, impacting over 9 million daily users. Our commitment? Revolutionizing Enterprise Service Management with Generative AI.
We seek an Enterprise Customer Success Manager to join our team in Israel to support some of our largest Global customers. Your primary responsibility will be to drive net retention revenue, including expansion and building customer relationships. The ultimate goal is to become a true partner and advocate for your customers within SysAid.
At SysAid, we provide affordable, innovative, and intuitive ITSM solutions aligned with industry best practices, to help our customers through automated business processes. Our customers’ success is our success and we continue to grow as our customers grow, inspired by their evolving needs in constantly changing business and IT landscapes.
Who you are:
Someone who has true customer empathy and loves to solve problems
A personable and enthusiastic professional
Strong sense of ownership and accountability
Ability to identify and drive urgency
Proactive, with excellent foresight and planning skills
Ability to work under pressure and as part of a dynamic environment
Strong prioritization, time management, and organizational skills
What you will do:
Be a trusted advisor and partnership manager for SysAid’s largest enterprise customers - their focal point
Manage the renewal cycle and contract processing to ensure no service disruptions.
Regularly meet with customers to drive and maximize the utilization of the product.
Identify growth opportunities within the account by building a wide network within the customer’s domain
Conduct account health checks and analysis to assess risk potential
Prepare and present Quarterly and Executive Business Reviews
Create value for customers by building strategic partnerships and identifying success criteria
Collaborate with multiple departments to drive success for your customer - Serve as the escalation point for your customers on bug requests and new feature requests - work with operational departments to prioritize, and set the customers' expectation
Qualifications
~3+ years of experience in Customer Success or Account Executive roles handling enterprise-sized accounts in the Saas AI industry
~ Bachelor Degree
~ Experience managing a million-dollar book of business with a record of successful forecasting and quota attainment
~ Exceptional communication and discovery skills and strong business acumen
~ A go-getter mentality - thrive in a multitasking environment
