Job DescriptionJob DescriptionConseiller en services bancaires courants Notre client est membre des Big 5 banques et recherche activement à embaucher des « conseillers bancaires de routine » qui se joindront à ses équipes montréalaises sur une base contractuelle. Ce rôle est une formidable occasion de se joindre une des 5 grandes banques et de travailler directement avec ses équipes. Tâchesrequises• Interagir de façon proactive avec les clients des banques par divers canaux de communication pour livrer une expérience de service à la clientèle exceptionnelle, qui rendra l’interaction avec le client mémorable (téléphone/courriel).• Se concentrer à aider les clients lorsqu’ils ont le plus besoin de nous, en répondant avec empathie à une variété de questions, en contribuant à une application des solutions bancaires et en résolvant les problèmes des clients au premier point de contact dans la journée : les questions bancaires quotidiennes, les ouvertures de comptes, l’aide apportée au changement de mots de passe, les demandes concernant les frais bancaires des cartes de crédit, etc.• Contribuer aux résultats de l’équipe en soutenant tous les collègues afin de réussir à répondre aux besoins des clients.• Entretenir et maintenir les relations avec les partenaires pour travailler comme une équipe.• Gérer les risques en respectant les routines, processus de conformité et contrôles pour protéger les intérêts des clients et des actionnaires.• Éduquer et assister les clients à l’aide de leurs capacités numériques. TÂCHES INDISPENSABLES :1. Expériences dans un CENTRE D’APPEL ou en service à la clientèle2. Capacité exceptionnelle à offrir le service à la clientèle et faire preuve de confiance pendant l’interaction avec les clients à l’aide de multiples canaux (téléphone, vidéo, etc.) avec un ton amical, positif et professionnel.3. Avoir une connaissance du numérique par une vaste gamme d’appareils (téléphones intelligents, tablettes, ordinateurs portables, etc.) et des compétences approfondies en utilisation du clavier, et navigation de l’internet et de l’ordinateur4. Posséder de solides compétences en communication écrite et orale avec une flexibilité personnelle à accepter divers quarts de travail qui répondent aux besoins de nos clients, de lundi à dimanche, de 7 h jusqu’à minuit.5.Être capable de nouer les liens et maintenir les relations avec les clients, de préférence dans les secteurs de la finance et du service, tout en travaillant indépendamment et comme membre d’équipe.6.Désirer bâtir des expériences exceptionnelles pour les clients, et être passionné et curieux d’aider les clients à répondre à leurs besoins et répondre à leurs préoccupations. Compétences générales :Avoir la capacité de travailler indépendamment, les compétences en gestion du temps, organisationnelles et résolutions des problèmes avérées.Avoir la compétence exceptionnelle en service à la clientèle et la confiance d’interagir avec les clients par de multiples canaux (téléphone, vidéo, etc.) avec un ton amical, positif et professionnel.Avoir une connaissance du numérique par une vaste gamme d’appareils (téléphones intelligents, tablettes, ordinateurs portables, etc.) et des compétences approfondies en utilisation du clavier, et navigation de l’internet et de l’ordinateur.Avoir un intérêt pour les appareils mobiles et numériques avec une aptitude à aider les clients pour qu’ils parcourent les applications.Désirer bâtir des expériences exceptionnelles pour les clients, et être passionné et curieux d’aider les clients à répondre à leurs besoins et résoudre leurs préoccupations.Everyday Banking Advisor (English/French) Our client a Big 5 Bank is actively looking to hire "Everyday Banking Advisors" to join their teams in Mississauga, ON. The role is an amazing opportunity for someone looking to join a Big 5 Bank and work directly with their teams on a contract basis. DutiesReceive 40-60 inbound calls per shiftDay to day inquiries: everyday banking questions, account openings, help on changing passwords, charge inquiries on credit card etc.Focus on helping clients when they need us most, by responding empathetically to a variety of questions, assisting with a myriad of banking solutions and resolving client concerns at first point of contactContribute to team results by supporting all colleagues to be successful in meeting client needsCultivate and maintain relationships with partners to work as one teamManage risks by adhering to compliance routines, processes, and controls to protect client and shareholder interestsEducate and assist clients with using our clients digital capabilities MUST HAVES:Fluency in English and French (reading and verbal is required). Testing will be administered to assess language skills.6 months+ of previous call centre or phone-based customer service experience, taking a high volume of calls (40+ per day).Personal flexibility to work shift work, including weekends.Ability to work on a hybrid schedule (1 day in office per week).Proven ability in building rapport and maintain client relationships, preferably in the financial or service industry while working independently and as part of a team. Soft Skills:Ability to work independently, proven time management, organizational and problem-solving skills.Exceptional client service capability and confidence in engaging clients across multiple channels (i.e. phone, video, etc.) using a friendly, positive and professional tone.Digital literacy across a broad range of devices (i.e., smartphones, tablets, laptops, etc.) with above average keyboarding skills, internet, computer navigation and strong multitasking ability.An interest in mobile and digital devices with an ability to help clients navigate through self-serve applications.Desire to build exceptional client experiences and is passionate and curious to help clients meet their immediate needs and solve their concerns. #TEKbank25Pay and BenefitsThe pay range for this position is $24.00 - $25.00/hr.Workplace TypeThis is a hybrid position in Mississauga,ON.À propos de TEKsystems et TEKsystems Global ServicesNous sommes un fournisseur de services aux entreprises et de technologies. Nous accélérons la transformation de nos clients. Notre compétence en stratégie, conception, exécution et opérations libère la valeur de l’entreprise par un éventail de solutions. Nous sommes une équipe de 80 000 personnes qui collaborent avec plus de 60 000 clients, notamment 80 % du Fortune 500 en Amérique du Nord, Europe et Asie, qui collaborent avec nous dans le cadre de nos capacités full-stack et notre rythme. Nous sommes des penseurs stratégiques, des collaborateurs pratiques qui aident les clients à exploiter le changement et maîtriser le dynamisme de la technologie. Nous bâtissons le futur en livrant les résultats et en créant un impact positif dans nos communautés mondiales. TEKsystems et TEKsystems Global Services sont des entreprises d’Allegis Group. Découvrez d’autres informations à TEKsystems.com.About TEKsystems and TEKsystems Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Job DescriptionJob DescriptionBilingual (Mandarin/Cantonese/English) Direct Investing Banking Customer Service RepresentativeOur client, a top 5 bank, is looking to add top talent to their Direct Investing Banking team on a contract basis in the Vancouver, BC,.This opportunity is 90% work from home - with a 12 week paid training period of being completely virtual!Description:If you possess a client-focused mindset and have the ability to identify client centric solutions, this role gives you a great opportunity to grow with the Direct Investing team. As an Investment Services Representative, you provide clients with helpful and engaging, professional, efficient, and knowledgeable service over the phone or through electronic communications. You are diligent with an attention to detail, and maximize productivity on an individual and team level. Effective problem resolution, exceptional client service and expert securities knowledge is crucial to your success in this role, along with the ability to thrive in a fast-paced team environment.Responsibilities:• Proactively uncover opportunities to match customer needs through effective communication and probing skills to help guide clients to available products and services offered by Direct Investing.• Work within specified performance metrics for all client communications (verbal or written).• Uphold a professional image of the bank and Direct Investing Inc. at all times.• Actively promote the capability and functionality of the Direct Investing website and mobile capabilities, proactively identifying self-service opportunities for clients.• Provide helpful and engaging, knowledgeable, accurate, responsive, and professional services to clients, including prompt and courteous completion of trade instructions via telephone, or electronic means, all within regulatory requirements and guidelines.• Understand and apply industry rules and regulations (e.g., IIROC, Provincial, etc.), as well as Bank Enterprise and Direct Investing Inc. policies and procedures to all activities performed.• Accurately execute client instructions within defined authorities and ensure clients have the means to meet trade settlement obligations.Qualifications:•Strong English and Mandarin/Cantonese communication (verbal, written, and transcription), analytical and time-management skills, along with an attention to detail.• Canadian investment knowledge (either from work experience or personal)• Must be able to meet with the technological and confidentiality requirements of the role (i.e. private and quiet space, Internet connectivity, etc.)• University or College degree/diploma or a minimum of 1 year of relevant business experience in a client service role, driven to help meet clients’ needs.•Ability to work independently as a Remote Office Employee (ROE), working in your home office with proven time management, organizational and problem solving skills• Excellent team building, problem resolution, and computer navigation skills, as well as strong initiative and the ability to multi task.• Exceptional customer service skills and, friendly and professional telephone skills.• Full flexibility to be scheduled for 37.5 hours weekly, anytime during: Monday - Sunday, 7 a.m. - 8 p.m. EST (8 hour shifts)*completion of the CSC or CPH courses is an asset, but not requiredThis position also offers health benefits; This role can move into an extension of contract with great performance that could potentially offer future growth opportunities in more technical banking roles. Networking opportunities and banking industry experience.If you meet the qualifications and are ready for your next career move, please apply with your most up to date resume!#TEKbank2025Pay and BenefitsThe pay range for this position is $25.00 - $27.00/hr.Workplace TypeThis is a hybrid position in Vancouver,BC.À propos de TEKsystems et TEKsystems Global ServicesNous sommes un fournisseur de services aux entreprises et de technologies. Nous accélérons la transformation de nos clients. Notre compétence en stratégie, conception, exécution et opérations libère la valeur de l’entreprise par un éventail de solutions. Nous sommes une équipe de 80 000 personnes qui collaborent avec plus de 60 000 clients, notamment 80 % du Fortune 500 en Amérique du Nord, Europe et Asie, qui collaborent avec nous dans le cadre de nos capacités full-stack et notre rythme. Nous sommes des penseurs stratégiques, des collaborateurs pratiques qui aident les clients à exploiter le changement et maîtriser le dynamisme de la technologie. Nous bâtissons le futur en livrant les résultats et en créant un impact positif dans nos communautés mondiales. TEKsystems et TEKsystems Global Services sont des entreprises d’Allegis Group. Découvrez d’autres informations à TEKsystems.com.About TEKsystems and TEKsystems Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Job DescriptionJob DescriptionBilingual (Mandarin/Cantonese/English) Direct Investing Banking Customer Service RepresentativeOur client, a top 5 bank, is looking to add top talent to their Direct Investing Banking team on a contract basis in the Mississauga, ON,.This opportunity is 90% work from home - with a 12 week paid training period of being completely virtual!Description:If you possess a client-focused mindset and have the ability to identify client centric solutions, this role gives you a great opportunity to grow with the Direct Investing team. As an Investment Services Representative, you provide clients with helpful and engaging, professional, efficient, and knowledgeable service over the phone or through electronic communications. You are diligent with an attention to detail, and maximize productivity on an individual and team level. Effective problem resolution, exceptional client service and expert securities knowledge is crucial to your success in this role, along with the ability to thrive in a fast-paced team environment.Responsibilities:• Proactively uncover opportunities to match customer needs through effective communication and probing skills to help guide clients to available products and services offered by Direct Investing.• Work within specified performance metrics for all client communications (verbal or written).• Uphold a professional image of the bank and Direct Investing Inc. at all times.• Actively promote the capability and functionality of the Direct Investing website and mobile capabilities, proactively identifying self-service opportunities for clients.• Provide helpful and engaging, knowledgeable, accurate, responsive, and professional services to clients, including prompt and courteous completion of trade instructions via telephone, or electronic means, all within regulatory requirements and guidelines.• Understand and apply industry rules and regulations (e.g., IIROC, Provincial, etc.), as well as Bank Enterprise and Direct Investing Inc. policies and procedures to all activities performed.• Accurately execute client instructions within defined authorities and ensure clients have the means to meet trade settlement obligations.Qualifications:•Strong English and Mandarin/Cantonese communication (verbal, written, and transcription), analytical and time-management skills, along with an attention to detail.• Canadian investment knowledge (either from work experience or personal)• Must be able to meet with the technological and confidentiality requirements of the role (i.e. private and quiet space, Internet connectivity, etc.)• University or College degree/diploma or a minimum of 1 year of relevant business experience in a client service role, driven to help meet clients’ needs.•Ability to work independently as a Remote Office Employee (ROE), working in your home office with proven time management, organizational and problem solving skills• Excellent team building, problem resolution, and computer navigation skills, as well as strong initiative and the ability to multi task.• Exceptional customer service skills and, friendly and professional telephone skills.• Full flexibility to be scheduled for 37.5 hours weekly, anytime during: Monday - Sunday, 7 a.m. - 8 p.m. EST (8 hour shifts)*completion of the CSC or CPH courses is an asset, but not requiredThis position also offers health benefits; This role can move into an extension of contract with great performance that could potentially offer future growth opportunities in more technical banking roles. Networking opportunities and banking industry experience.If you meet the qualifications and are ready for your next career move, please apply with your most up to date resume!#TEKbank2025Pay and BenefitsThe pay range for this position is $25.00 - $27.00/hr.Workplace TypeThis is a hybrid position in Mississauga,ON.À propos de TEKsystems et TEKsystems Global ServicesNous sommes un fournisseur de services aux entreprises et de technologies. Nous accélérons la transformation de nos clients. Notre compétence en stratégie, conception, exécution et opérations libère la valeur de l’entreprise par un éventail de solutions. Nous sommes une équipe de 80 000 personnes qui collaborent avec plus de 60 000 clients, notamment 80 % du Fortune 500 en Amérique du Nord, Europe et Asie, qui collaborent avec nous dans le cadre de nos capacités full-stack et notre rythme. Nous sommes des penseurs stratégiques, des collaborateurs pratiques qui aident les clients à exploiter le changement et maîtriser le dynamisme de la technologie. Nous bâtissons le futur en livrant les résultats et en créant un impact positif dans nos communautés mondiales. TEKsystems et TEKsystems Global Services sont des entreprises d’Allegis Group. Découvrez d’autres informations à TEKsystems.com.About TEKsystems and TEKsystems Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Job DescriptionJob DescriptionEveryday Banking Advisor (English/Mandarin OR English/Cantonese) Our client a Big 5 Bank is actively looking to hire "Everyday Banking Advisors" to join their teams in Vancouver, BC. The role is an amazing opportunity for someone looking to join a Big 5 Bank and work directly with their teams on a contract basis. DutiesReceive 40-60 inbound calls per shiftDay to day inquiries: everyday banking questions, account openings, help on changing passwords, charge inquiries on credit card etc.Focus on helping clients when they need us most, by responding empathetically to a variety of questions, assisting with a myriad of banking solutions and resolving client concerns at first point of contactContribute to team results by supporting all colleagues to be successful in meeting client needsCultivate and maintain relationships with partners to work as one teamManage risks by adhering to compliance routines, processes, and controls to protect client and shareholder interestsEducate and assist clients with using our clients digital capabilities MUST HAVES:Fluency in English and Mandarin OR English and Cantonese (reading and verbal is required). Testing will be administered to assess language skills.6 months+ of previous call centre or phone-based customer service experience, taking a high volume of calls (40+ per day).Personal flexibility to work shift work, including weekends.Ability to work on a hybrid schedule (1 day in office per week).Proven ability in building rapport and maintain client relationships, preferably in the financial or service industry while working independently and as part of a team. Soft Skills:Ability to work independently, proven time management, organizational and problem-solving skills.Exceptional client service capability and confidence in engaging clients across multiple channels (i.e. phone, video, etc.) using a friendly, positive and professional tone.Digital literacy across a broad range of devices (i.e., smartphones, tablets, laptops, etc.) with above average keyboarding skills, internet, computer navigation and strong multitasking ability.An interest in mobile and digital devices with an ability to help clients navigate through self-serve applications.Desire to build exceptional client experiences and is passionate and curious to help clients meet their immediate needs and solve their concerns. #TEKbank25Pay and BenefitsThe pay range for this position is $24.00 - $25.00/hr.Workplace TypeThis is a hybrid position in Vancouver,BC.À propos de TEKsystems et TEKsystems Global ServicesNous sommes un fournisseur de services aux entreprises et de technologies. Nous accélérons la transformation de nos clients. Notre compétence en stratégie, conception, exécution et opérations libère la valeur de l’entreprise par un éventail de solutions. Nous sommes une équipe de 80 000 personnes qui collaborent avec plus de 60 000 clients, notamment 80 % du Fortune 500 en Amérique du Nord, Europe et Asie, qui collaborent avec nous dans le cadre de nos capacités full-stack et notre rythme. Nous sommes des penseurs stratégiques, des collaborateurs pratiques qui aident les clients à exploiter le changement et maîtriser le dynamisme de la technologie. Nous bâtissons le futur en livrant les résultats et en créant un impact positif dans nos communautés mondiales. TEKsystems et TEKsystems Global Services sont des entreprises d’Allegis Group. Découvrez d’autres informations à TEKsystems.com.About TEKsystems and TEKsystems Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
