Position: PC Repair Technician
Location: Markham, ON, L3R 5R5
Duration: 7+ Months
Job Type: Contract
Work Type: Onsite
Language: English
Payrate-CAD 19.00/Hr-CAD 19.00/Hr
Overview:
TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide. Our client is a global provider of managed services, infrastructure solutions consulting, and products. The Company offers end-to-end managed services, technology, and consulting to enable the digital workplace for enterprise, midsize and small businesses. In business since 1987, Client provides Managed Workplace Services including IT solutions and hardware and software resale, integration, and support services, and has numerous partnerships within the technology space such as HP, IBM, Cisco, Dell, Apple, Inc, Jamf Pro, AirWatch, and Microsoft.
Job Description:
- Responsible for implementing hardware and software configurations for one or a group of personal computers/IT devices including complying to specification requirements, assembling the hardware and software, configuring system applications and testing, debugging for proper functioning and can also perform processing and repair technical functions.
What you'll do
- Performing inspections and examinations, troubleshooting problems, fixing and replacing components, modifying and upgrading parts, and conducting regular maintenance checks to ensure quality and efficiency
- Maintaining an accurate record of all items/parts used to repair, replace, or maintain appliances.
- Unpacks appropriate hardware and then installs software as per instruction or to custom specifications.
- Tests configured systems for appropriate functioning and troubleshoots for any errors found.
- Completes all required documentation of installation including a quality assurance sheet to ensure accurate billing with respect to warranty contract, proper processing of defective products and timely vendor returns and reimbursements.
- Follows customer personal computer system hardware and software specifications based on the configuration services being performed and the instructions supplied (on-line instructions, config. sheets).
- Complies with departmental training certification requirements based on config, level by job function, i.e. Config. Level I, II, III.
- Troubleshoots malfunctioning units using efficient problem-solving techniques and departmental procedures.
- Works with Team Lead on difficult to solve problems or configurations.
- Accountable for continuous improvement.
What You'll Need
- 3 to 5yrs experience (combination of repair and configuration)
- Strong technical knowledge of Laptop, Desktop, Printer etc hardware.
- Hands-on hardware troubleshooting experience.
- The ability to use various hand tools.
- The ability to stand for extended periods.
- Proven experience repairing, installing, and maintaining Laptop, Desktop, Printers etc.
- Working technical knowledge of current operating systems, and standards.
- Ability to launch and operate laptop/desktop diagnostic tools to perform remote diagnostics.
- Analytical and problem-solving abilities, with keen attention to detail.
- Self-motivated and directed, with the ability to effectively prioritize and execute tasks in a high-pressure environment.
- Experience working in a team-oriented, collaborative environment.
- Excellent written and verbal communication skills.
- Willing to support OT in weekdays / weekends as per require on rotation bases.
- CompTIA A+
Bonus Certifications/ Experience
- OEM HW Certifications HP, LENOVO, Dell etc.
- Desktop, Laptop, Printer and Server.
TekWissen Group is an equal opportunity employer supporting workforce diversity.
Position: Application Production Support Analyst
Location: Montréal QC H3A 2A6
Duration: 24 Months
Job Type: Contract
Work Type: Onsite
Shift: 8.00AM-5.00PM
Pay Rate: 500.00/Daily
Overview:
TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide. Our client is a company who is a provider of banking and financial services. The company operates through two divisions, Retail Banking and Services, and Corporate and Institutional Banking
Job Description:
DEPARTMENT
- The Global Markets Application Production Support (APS) group provides technical and functional support directly to the Front, Middle and Back Office in the Americas region and delivers solutions providing discreet functionality to the users.
- The supported systems are used globally with major server hubs in London, NY, Tokyo and Singapore. APS teams are Continuous Improvement oriented.
- They contribute to and lead regulation, industrialisation and automation projects.
RESPONSIBILITIES
Production Support
- Act as first line of contact for production environment and provide Level1 & Level2 functional and technical support.
- Coordinate with Level3, DEV and Infra teams about new and recurring production issues and help in root cause analysis and timely resolution.
- Pro-actively monitor, manage, and improve availability and performance of the production environments and application layers to middleware and databases.
- Monitor application components and in-out data with the help of provided tools and act proactively to prevent data issues, performance issues and application crash.
- Ensures issues/incidents are logged in the incident management system on time with relevant details (description, root cause, outage, downtime, dependencies, executive summary etc.)
- Liaise and communicate with upstream / downstream applications support teams for timely data flow and resolving any open issues.
- Contribute to projects related with updates, upgrades, obsolescence and vulnerabilities. Making sure these software/hardware updates/upgrades are meeting timeline. Making sure these updates / upgrades are timely communicated and followed upon for completion.
- Maintain and create procedure and process documentations.
Release, Maintenance and Project:
- Participate in release cycles for functional validation on staging, pre-production, and production environments.
- Release deployment, post release checks, follow communication.
- Liaises with the Development teams to ensure enhancements and bug fixes are prioritized.
- Participates in regular and required DRP and BCP exercises.
- Coordinate with Infrastructure teams on events of patching & upgradation of servers to ensure the applications are stable & running after the infra work.
- Execute and or coordinate related projects like obsolescence, migrations, application upgrade and IV2 (Cloud)
KEY SKILLS AND QUALIFICATIONS
EDUCATION
- Master/Bachelor or degree in Computer Science or IT Systems
- Minimum 6 years of Application Production Support experience (Relevant)
Technical Skills:
- Excellent knowledge and experience on systems like UNIX and Linux
- Excellent knowledge and experience of databases like ElasticSearch and Postgres
- Proficient experience on databases like Oracle and SQL
- Proficient experience on systems like Windows
- Working experience of IT tools like Dynatrace, ServiceNow, Autosys, Jenkins, Geneos.
- Experience in scripting skills or automation like Python, Perl, and PowerShell
- Working knowledge of file transfer protocols/tools like - CFT, FTP & SFTP
Leadership & Communication:
- Autonomous, self-motivated and motivate new joiners in team, mentor for new joiners in team.
- Train new and existing members - to improve their knowledge and skillsets.
- Excellent communication skills to review the incidents, change, problem and request management procedures, processes, and guidelines. Able to guide teams on these and changes to come in future.
- Able to confidently engage with stakeholders on topics related to application and production support.
- Proactively engage with sponsors and business stakeholders to understand the VoC and absorb feedback in constructive manner.
- Openness to accept the new problems and issues and look for ways to solve.
- Positive attitude to own existing and new issues in the applications and productions. Find ways to collaborate to find solutions to the problems.
- Inculcate the environment of positive mindset towards suctioning and problem solving.
Language
- English and French
Availability:
- Flexible in working on public holidays and weekend support (as required)
- Flexible in working in different shifts (as required)
TekWissen Group is an equal opportunity employer supporting workforce diversity.
Position: Events and Sponsorship Coordinator
Location: Montréal QC H3A 2A6
Duration: 6-14 Months
Job Type: Contract
Work Type: Onsite
Shift: 8.00AM-5.00PM
Overview:
TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide. Our client is a company who is a provider of banking and financial services. The company operates through two divisions, Retail Banking and Services, and Corporate and Institutional Banking
Job Description:
SUMMARY OF THE ROLE
- Defining and managing the events and sponsorship strategy for the client across the following areas: client events, internal events, sponsorships and corporate hospitality, as well as philanthropy initiatives.
- This role is both strategic and operational, for which the ability to work closely with Senior Management and the Front Office is critical.
MAIN RESPONSIBILITIES
- Strategically monitor key trends in events to ensure highest quality levels in terms of ideas and delivery (virtual, in-person, and hybrid)
- Develop and monitor yearly event budget, working with the Head of Marketing & Communications and local front officers in the planning process, enforcing added value business content in addition to pure entertainment
- Develop, maintain, upgrade and ensure use by the team critical events tools (including approvals, registration, calendar planning)
- Ensure post-event quantitative and qualitative analysis
- Manage from briefing to execution: internal, industry and proprietary events;
- sort event proposals to identify which ones are relevant to address business objectives
- for industry events, execute due diligence on the previous years' events to assess efficiency potential
- for proprietary events, deep understanding of stakeholders objectives required that should translate into creative appropriate proposals
- team coordination to optimize Group branding impact and costs
- Maintaining and overseeing existing and new corporate sponsorships/partnerships including strict budgeting review and database maintenance
- Managing sponsorship contracts and activities to ensure maximum brand visibility/recognition and activation levels.
- Ensure high business & ethical standards in implementation and delivery of events
- Closely collaborate with Communications & Social Media managers and other events regional platforms: relaying event strategy and planning, exchanging best practices and ideas, etc.
- Coordinate the philanthropy initiatives (donations, volunteering events, philanthropic committee)
KEY SKILLS AND QUALIFICATIONS
- 5 years of experience in Event Management
- Bachelor's degree in a related field
- General knowledge of the banking industry and global financial markets preferred
- Experience working in a diverse, matrix organization
- Willingness to travel, as needed
- Experience with working with Event management systems, CRM platforms not required, but a plus
- Language proficiency in English and French is required
- Passionate about events, with strong project management, data management and event budget management skills / Eye for detail - methodical approach to work and creativity
TekWissen Group is an equal opportunity employer supporting workforce diversity.
Position: Application Production Support Analyst Location: Montréal QC H3A 2A6 Duration: 24 Months Job Type: Contract Work Type: Onsite Shift: 8.00AM-5.00PM Pay Rate: 500.00/Daily Overview: TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide. Our client is a company who is a provider of banking and financial services. The company operates through two divisions, Retail Banking and Services, and Corporate and Institutional Banking Job Description: DEPARTMENT The Global Markets Application Production Support (APS) group provides technical and functional support directly to the Front, Middle and Back Office in the Americas region and delivers solutions providing discreet functionality to the users. The supported systems are used globally with major server hubs in London, NY, Tokyo and Singapore. APS teams are Continuous Improvement oriented. They contribute to and lead regulation, industrialisation and automation projects. RESPONSIBILITIES Production Support Act as first line of contact for production environment and provide Level1 & Level2 functional and technical support. Coordinate with Level3, DEV and Infra teams about new and recurring production issues and help in root cause analysis and timely resolution. Pro-actively monitor, manage, and improve availability and performance of the production environments and application layers to middleware and databases. Monitor application components and in-out data with the help of provided tools and act proactively to prevent data issues, performance issues and application crash. Ensures issues/incidents are logged in the incident management system on time with relevant details (description, root cause, outage, downtime, dependencies, executive summary etc.) Liaise and communicate with upstream / downstream applications support teams for timely data flow and resolving any open issues. Contribute to projects related with updates, upgrades, obsolescence and vulnerabilities. Making sure these software/hardware updates/upgrades are meeting timeline. Making sure these updates / upgrades are timely communicated and followed upon for completion. Maintain and create procedure and process documentations. Release, Maintenance and Project: Participate in release cycles for functional validation on staging, pre-production, and production environments. Release deployment, post release checks, follow communication. Liaises with the Development teams to ensure enhancements and bug fixes are prioritized. Participates in regular and required DRP and BCP exercises. Coordinate with Infrastructure teams on events of patching & upgradation of servers to ensure the applications are stable & running after the infra work. Execute and or coordinate related projects like obsolescence, migrations, application upgrade and IV2 (Cloud) KEY SKILLS AND QUALIFICATIONS EDUCATION Master/Bachelor or degree in Computer Science or IT Systems Minimum 6 years of Application Production Support experience (Relevant) Technical Skills: Excellent knowledge and experience on systems like UNIX and Linux Excellent knowledge and experience of databases like ElasticSearch and Postgres Proficient experience on databases like Oracle and SQL Proficient experience on systems like Windows Working experience of IT tools like Dynatrace, ServiceNow, Autosys, Jenkins, Geneos. Experience in scripting skills or automation like Python, Perl, and PowerShell Working knowledge of file transfer protocols/tools like - CFT, FTP & SFTP Leadership & Communication: Autonomous, self-motivated and motivate new joiners in team, mentor for new joiners in team. Train new and existing members - to improve their knowledge and skillsets. Excellent communication skills to review the incidents, change, problem and request management procedures, processes, and guidelines. Able to guide teams on these and changes to come in future. Able to confidently engage with stakeholders on topics related to application and production support. Proactively engage with sponsors and business stakeholders to understand the VoC and absorb feedback in constructive manner. Openness to accept the new problems and issues and look for ways to solve. Positive attitude to own existing and new issues in the applications and productions. Find ways to collaborate to find solutions to the problems. Inculcate the environment of positive mindset towards suctioning and problem solving. Language English and French Availability: Flexible in working on public holidays and weekend support (as required) Flexible in working in different shifts (as required) TekWissen® Group is an equal opportunity employer supporting workforce diversity.
Position: Events and Sponsorship Coordinator Location: Montréal QC H3A 2A6 Duration: 6-14 Months Job Type: Contract Work Type: Onsite Shift: 8.00AM-5.00PM Overview: TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide. Our client is a company who is a provider of banking and financial services. The company operates through two divisions, Retail Banking and Services, and Corporate and Institutional Banking Job Description: SUMMARY OF THE ROLE Defining and managing the events and sponsorship strategy for the client across the following areas: client events, internal events, sponsorships and corporate hospitality, as well as philanthropy initiatives. This role is both strategic and operational, for which the ability to work closely with Senior Management and the Front Office is critical. MAIN RESPONSIBILITIES Strategically monitor key trends in events to ensure highest quality levels in terms of ideas and delivery (virtual, in-person, and hybrid) Develop and monitor yearly event budget, working with the Head of Marketing & Communications and local front officers in the planning process, enforcing added value business content in addition to pure entertainment Develop, maintain, upgrade and ensure use by the team critical events tools (including approvals, registration, calendar planning) Ensure post-event quantitative and qualitative analysis Manage from briefing to execution: internal, industry and proprietary events; sort event proposals to identify which ones are relevant to address business objectives for industry events, execute due diligence on the previous years' events to assess efficiency potential for proprietary events, deep understanding of stakeholders objectives required that should translate into creative appropriate proposals team coordination to optimize Group branding impact and costs Maintaining and overseeing existing and new corporate sponsorships/partnerships including strict budgeting review and database maintenance Managing sponsorship contracts and activities to ensure maximum brand visibility/recognition and activation levels. Ensure high business & ethical standards in implementation and delivery of events Closely collaborate with Communications & Social Media managers and other events regional platforms: relaying event strategy and planning, exchanging best practices and ideas, etc. Coordinate the philanthropy initiatives (donations, volunteering events, philanthropic committee) KEY SKILLS AND QUALIFICATIONS 5 years of experience in Event Management Bachelor's degree in a related field General knowledge of the banking industry and global financial markets preferred Experience working in a diverse, matrix organization Willingness to travel, as needed Experience with working with Event management systems, CRM platforms not required, but a plus Language proficiency in English and French is required Passionate about events, with strong project management, data management and event budget management skills / Eye for detail - methodical approach to work and creativity TekWissen Group is an equal opportunity employer supporting workforce diversity.
Position: Focus Surveillance Analyst
Location: Montréal QC H3A 2A6
Duration: 14 Months
Job Type: Contract
Work Type: Onsite
Shift: 8.00AM-5.00PM
Overview:
TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide. Our client is a company who is a provider of banking and financial services. The company operates through two divisions, Retail Banking and Services, and Corporate and Institutional Banking
Job Description:
Business Overview:
- Global Markets is the capital markets business within the Corporate & Institutional Bank (CIB), delivering solutions across asset classes, and industry-leading services for clients including Institutional, corporates, private banks and retail distribution networks.
- Global Markets encompasses seven global business lines; G10 Rates, Equity Derivatives, Forex & Local Markets, Commodity Derivatives, Credit, Prime Solutions & Financing and Primary Markets, helping their franchise of clients find effective ways to raise and invest capital as well as manage their exposure to risk.
- Global Markets is made up of over 3,700 staff globally based in EMEA, the Americas and Asia Pacific, with the main trading floors located in London, Hong Kong, New York, Paris, Singapore and Tokyo.
- In response to regulatory requirements,client has established a First Line of Defense Surveillance function within Global Markets (GM) business reporting into Chief Conduct and Controls Office (CCCO). GM CCCO is part of Global Markets FO, but independent from the Business and is also part of the 1st Line of Defense. The FOCS (Front Office Control & Surveillance) team monitors
- Trading & Sales business activity and Electronic and Voice Communications, with the objective of deterring, detecting, and preventing Conduct Risk breaches
- Developing automated tools for monitoring and performing customized data analytics
- Escalating potential issues and resolving satisfactorily
- Developing systems capabilities and customizing new systems to meet firm expectations
- The team is quite unique in the industry and has proved efficient in identifying potential conduct risk to the managers.
- The team can easily follow market events and work with FO management by being located close to the trading floor.
Responsibilities:
- Review Voice and E-communications of bank employees for adherence to firm and regulatory rules and requirements.
- Detect, review and report potentially suspicious activities.
- Conducting both routine and special inquiries as required or requested.
- Working with FOCS (Front Office Conduct and Surveillance) managers to resolve instances of apparent breaches of firm and regulatory rules
- Proactive and timely escalation of issues to the Monitoring Manager
- Provide day-to-day assistance and support to the regional Surveillance teams
- Ensure that relevant procedures, systems and controls are up to date and effective, and to identify / facilitate remedial action where necessary
- Assist in preparing management information and reporting regarding surveillance and monitoring activities
- Assist in the enhancement of existing processes and develop new processes for identifying instances of Market Abuse and breaches to Conduct of Business and Exchange rules etc.
- Ensure the use of workflow investigation tools
- Contribute to the set-up, implementation and operation of risk prevention tools
- Contribute to the implementation of Regulatory, Group and CIB standards against money laundering, fraud, corruption, terrorism, etc.
- Comply with all applicable legal, regulatory and internal Compliance requirements, including, but not limited to Compliance policies and procedures as issued from time to time.
Minimum required qualifications
Conduct
- Excellent interpersonal and communication skills with management and transversal functions
- Adaptability
- Be a role model, supporting and fostering a culture of good Conduct
- Demonstrate proactivity, transparency, and accountability for identifying and managing conduct risks
- Consider the implications of your actions on colleagues, partners and clients before making decisions, and escalate issues to your manager when unsure
Market, Product and Business Experience
- Knowledge of the capital markets
- Knowledge of trading and business terminology is a significant advantage
- Strong organizational skills – ability to multitask and prioritize based on potential impact
- Capacity to analyze issues, synthesize findings and communicate them in an effective manner
- Proven ability to work autonomously
Technical Skills
- Advanced knowledge of Excel
- Ability to organize data sets
- Generally comfortable and adept at learning and using technology tools
- PowerPoint/presentation skills
Language Skills
- Proficiency in French and English required
- Proficiency Spanish, Portuguese or other languages a plus
Preferred qualifications:
- Capital Markets, Risk Management or Compliance experience a plus
- 1-7 years Surveillance / Compliance/ Risk Management experience within a financial services/securities environment helpful
Other qualifications:
- Project management experience a plus
TekWissen Group is an equal opportunity employer supporting workforce diversity.
Position: PC Repair Technician Location: Markham, ON, L3R 5R5 Duration: 7+ Months Job Type: Contract Work Type: Onsite Language: English Payrate-CAD 19.00/Hr-CAD 19.00/Hr Overview: TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide. Our client is a global provider of managed services, infrastructure solutions consulting, and products. The Company offers end-to-end managed services, technology, and consulting to enable the digital workplace for enterprise, midsize and small businesses. In business since 1987, Client provides Managed Workplace Services including IT solutions and hardware and software resale, integration, and support services, and has numerous partnerships within the technology space such as HP, IBM, Cisco, Dell, Apple, Inc, Jamf Pro, AirWatch, and Microsoft. Job Description: Responsible for implementing hardware and software configurations for one or a group of personal computers/IT devices including complying to specification requirements, assembling the hardware and software, configuring system applications and testing, debugging for proper functioning and can also perform processing and repair technical functions. What you’ll do Performing inspections and examinations, troubleshooting problems, fixing and replacing components, modifying and upgrading parts, and conducting regular maintenance checks to ensure quality and efficiency Maintaining an accurate record of all items/parts used to repair, replace, or maintain appliances. Unpacks appropriate hardware and then installs software as per instruction or to custom specifications. Tests configured systems for appropriate functioning and troubleshoots for any errors found. Completes all required documentation of installation including a quality assurance sheet to ensure accurate billing with respect to warranty contract, proper processing of defective products and timely vendor returns and reimbursements. Follows customer personal computer system hardware and software specifications based on the configuration services being performed and the instructions supplied (on-line instructions, config. sheets). Complies with departmental training certification requirements based on config, level by job function, i.e. Config. Level I, II, III. Troubleshoots malfunctioning units using efficient problem-solving techniques and departmental procedures. Works with Team Lead on difficult to solve problems or configurations. Accountable for continuous improvement. What You’ll Need 3 to 5yrs experience (combination of repair and configuration) Strong technical knowledge of Laptop, Desktop, Printer etc hardware. Hands-on hardware troubleshooting experience. The ability to use various hand tools. The ability to stand for extended periods. Proven experience repairing, installing, and maintaining Laptop, Desktop, Printers etc. Working technical knowledge of current operating systems, and standards. Ability to launch and operate laptop/desktop diagnostic tools to perform remote diagnostics. Analytical and problem-solving abilities, with keen attention to detail. Self-motivated and directed, with the ability to effectively prioritize and execute tasks in a high-pressure environment. Experience working in a team-oriented, collaborative environment. Excellent written and verbal communication skills. Willing to support OT in weekdays / weekends as per require on rotation bases. CompTIA A+ Bonus Certifications/ Experience OEM HW Certifications HP, LENOVO, Dell etc. Desktop, Laptop, Printer and Server. TekWissen® Group is an equal opportunity employer supporting workforce diversity.
Position: Focus Surveillance Analyst Location: Montréal QC H3A 2A6 Duration: 14 Months Job Type: Contract Work Type: Onsite Shift: 8.00AM-5.00PM Overview: TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide. Our client is a company who is a provider of banking and financial services. The company operates through two divisions, Retail Banking and Services, and Corporate and Institutional Banking Job Description: Business Overview: Global Markets is the capital markets business within the Corporate & Institutional Bank (CIB), delivering solutions across asset classes, and industry-leading services for clients including Institutional, corporates, private banks and retail distribution networks. Global Markets encompasses seven global business lines; G10 Rates, Equity Derivatives, Forex & Local Markets, Commodity Derivatives, Credit, Prime Solutions & Financing and Primary Markets, helping their franchise of clients find effective ways to raise and invest capital as well as manage their exposure to risk. Global Markets is made up of over 3,700 staff globally based in EMEA, the Americas and Asia Pacific, with the main trading floors located in London, Hong Kong, New York, Paris, Singapore and Tokyo. In response to regulatory requirements,client has established a First Line of Defense Surveillance function within Global Markets (GM) business reporting into Chief Conduct and Controls Office (CCCO). GM CCCO is part of Global Markets FO, but independent from the Business and is also part of the 1st Line of Defense. The FOCS (Front Office Control & Surveillance) team monitors Trading & Sales business activity and Electronic and Voice Communications, with the objective of deterring, detecting, and preventing Conduct Risk breaches Developing automated tools for monitoring and performing customized data analytics Escalating potential issues and resolving satisfactorily Developing systems capabilities and customizing new systems to meet firm expectations The team is quite unique in the industry and has proved efficient in identifying potential conduct risk to the managers. The team can easily follow market events and work with FO management by being located close to the trading floor. Responsibilities: Review Voice and E-communications of bank employees for adherence to firm and regulatory rules and requirements. Detect, review and report potentially suspicious activities. Conducting both routine and special inquiries as required or requested. Working with FOCS (Front Office Conduct and Surveillance) managers to resolve instances of apparent breaches of firm and regulatory rules Proactive and timely escalation of issues to the Monitoring Manager Provide day-to-day assistance and support to the regional Surveillance teams Ensure that relevant procedures, systems and controls are up to date and effective, and to identify / facilitate remedial action where necessary Assist in preparing management information and reporting regarding surveillance and monitoring activities Assist in the enhancement of existing processes and develop new processes for identifying instances of Market Abuse and breaches to Conduct of Business and Exchange rules etc. Ensure the use of workflow investigation tools Contribute to the set-up, implementation and operation of risk prevention tools Contribute to the implementation of Regulatory, Group and CIB standards against money laundering, fraud, corruption, terrorism, etc. Comply with all applicable legal, regulatory and internal Compliance requirements, including, but not limited to Compliance policies and procedures as issued from time to time. Minimum required qualifications Conduct Excellent interpersonal and communication skills with management and transversal functions Adaptability Be a role model, supporting and fostering a culture of good Conduct Demonstrate proactivity, transparency, and accountability for identifying and managing conduct risks Consider the implications of your actions on colleagues, partners and clients before making decisions, and escalate issues to your manager when unsure Market, Product and Business Experience Knowledge of the capital markets Knowledge of trading and business terminology is a significant advantage Strong organizational skills – ability to multitask and prioritize based on potential impact Capacity to analyze issues, synthesize findings and communicate them in an effective manner Proven ability to work autonomously Technical Skills Advanced knowledge of Excel Ability to organize data sets Generally comfortable and adept at learning and using technology tools PowerPoint/presentation skills Language Skills Proficiency in French and English required Proficiency Spanish, Portuguese or other languages a plus Preferred qualifications: Capital Markets, Risk Management or Compliance experience a plus 1-7 years Surveillance / Compliance/ Risk Management experience within a financial services/securities environment helpful Other qualifications: Project management experience a plus TekWissen® Group is an equal opportunity employer supporting workforce diversity.
Position: Focus Surveillance AnalystLocation: Montréal QC H3A 2A6Duration: 14 Months Job Type: ContractWork Type: OnsiteShift: 8.00AM-5.00PM
Overview:
TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide. Our client is a company who is a provider of banking and financial services. The company operates through two divisions, Retail Banking and Services, and Corporate and Institutional Banking
Job Description:Business Overview:Global Markets is the capital markets business within the Corporate & Institutional Bank (CIB), delivering solutions across asset classes, and industry-leading services for clients including Institutional, corporates, private banks and retail distribution networks.Global Markets encompasses seven global business lines; G10 Rates, Equity Derivatives, Forex & Local Markets, Commodity Derivatives, Credit, Prime Solutions & Financing and Primary Markets, helping their franchise of clients find effective ways to raise and invest capital as well as manage their exposure to risk.Global Markets is made up of over 3,700 staff globally based in EMEA, the Americas and Asia Pacific, with the main trading floors located in London, Hong Kong, New York, Paris, Singapore and Tokyo.In response to regulatory requirements,client has established a First Line of Defense Surveillance function within Global Markets (GM) business reporting into Chief Conduct and Controls Office (CCCO). GM CCCO is part of Global Markets FO, but independent from the Business and is also part of the 1st Line of Defense. The FOCS (Front Office Control & Surveillance) team monitorsTrading & Sales business activity and Electronic and Voice Communications, with the objective of deterring, detecting, and preventing Conduct Risk breachesDeveloping automated tools for monitoring and performing customized data analyticsEscalating potential issues and resolving satisfactorilyDeveloping systems capabilities and customizing new systems to meet firm expectationsThe team is quite unique in the industry and has proved efficient in identifying potential conduct risk to the managers.The team can easily follow market events and work with FO management by being located close to the trading floor.Responsibilities: Review Voice and E-communications of bank employees for adherence to firm and regulatory rules and requirements.Detect, review and report potentially suspicious activities.Conducting both routine and special inquiries as required or requested.Working with FOCS (Front Office Conduct and Surveillance) managers to resolve instances of apparent breaches of firm and regulatory rulesProactive and timely escalation of issues to the Monitoring ManagerProvide day-to-day assistance and support to the regional Surveillance teamsEnsure that relevant procedures, systems and controls are up to date and effective, and to identify / facilitate remedial action where necessaryAssist in preparing management information and reporting regarding surveillance and monitoring activitiesAssist in the enhancement of existing processes and develop new processes for identifying instances of Market Abuse and breaches to Conduct of Business and Exchange rules etc.Ensure the use of workflow investigation toolsContribute to the set-up, implementation and operation of risk prevention toolsContribute to the implementation of Regulatory, Group and CIB standards against money laundering, fraud, corruption, terrorism, etc.Comply with all applicable legal, regulatory and internal Compliance requirements, including, but not limited to Compliance policies and procedures as issued from time to time.Minimum required qualifications
Conduct Excellent interpersonal and communication skills with management and transversal functionsAdaptabilityBe a role model, supporting and fostering a culture of good ConductDemonstrate proactivity, transparency, and accountability for identifying and managing conduct risksConsider the implications of your actions on colleagues, partners and clients before making decisions, and escalate issues to your manager when unsureMarket, Product and Business Experience Knowledge of the capital marketsKnowledge of trading and business terminology is a significant advantageStrong organizational skills – ability to multitask and prioritize based on potential impactCapacity to analyze issues, synthesize findings and communicate them in an effective mannerProven ability to work autonomouslyTechnical Skills Advanced knowledge of ExcelAbility to organize data setsGenerally comfortable and adept at learning and using technology toolsPowerPoint/presentation skillsLanguage Skills Proficiency in French and English requiredProficiency Spanish, Portuguese or other languages a plusPreferred qualifications: Capital Markets, Risk Management or Compliance experience a plus1-7 years Surveillance / Compliance/ Risk Management experience within a financial services/securities environment helpfulOther qualifications: Project management experience a plus TekWissen® Group is an equal opportunity employer supporting workforce diversity.
Position: Events and Sponsorship CoordinatorLocation: Montréal QC H3A 2A6Duration: 6-14 Months Job Type: ContractWork Type: OnsiteShift: 8.00AM-5.00PM
Overview:
TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide. Our client is a company who is a provider of banking and financial services. The company operates through two divisions, Retail Banking and Services, and Corporate and Institutional Banking
Job Description:
SUMMARY OF THE ROLEDefining and managing the events and sponsorship strategy for the client across the following areas: client events, internal events, sponsorships and corporate hospitality, as well as philanthropy initiatives.This role is both strategic and operational, for which the ability to work closely with Senior Management and the Front Office is critical.MAIN RESPONSIBILITIES Strategically monitor key trends in events to ensure highest quality levels in terms of ideas and delivery (virtual, in-person, and hybrid)Develop and monitor yearly event budget, working with the Head of Marketing & Communications and local front officers in the planning process, enforcing added value business content in addition to pure entertainmentDevelop, maintain, upgrade and ensure use by the team critical events tools (including approvals, registration, calendar planning)Ensure post-event quantitative and qualitative analysisManage from briefing to execution: internal, industry and proprietary events;sort event proposals to identify which ones are relevant to address business objectivesfor industry events, execute due diligence on the previous years’ events to assess efficiency potentialfor proprietary events, deep understanding of stakeholders objectives required that should translate into creative appropriate proposalsteam coordination to optimize Group branding impact and costsMaintaining and overseeing existing and new corporate sponsorships/partnerships including strict budgeting review and database maintenanceManaging sponsorship contracts and activities to ensure maximum brand visibility/recognition and activation levels.Ensure high business & ethical standards in implementation and delivery of eventsClosely collaborate with Communications & Social Media managers and other events regional platforms: relaying event strategy and planning, exchanging best practices and ideas, etc.Coordinate the philanthropy initiatives (donations, volunteering events, philanthropic committee)KEY SKILLS AND QUALIFICATIONS 5 years of experience in Event ManagementBachelor's degree in a related fieldGeneral knowledge of the banking industry and global financial markets preferredExperience working in a diverse, matrix organizationWillingness to travel, as neededExperience with working with Event management systems, CRM platforms not required, but a plusLanguage proficiency in English and French is requiredPassionate about events, with strong project management, data management and event budget management skills / Eye for detail - methodical approach to work and creativity TekWissen® Group is an equal opportunity employer supporting workforce diversity.
