Five9 Lead Developer Location: US and Canada (Remote) About the Role TELUS seeks a passionate Software Development Engineer to join our team and drive innovation in the cloud-based contact center industry. Our mission is to establish TELUS as the go-to provider for all things CCaaS (Contact Center as a Service), and we are leveraging Five 9 to build the next generation of customer engagement solutions. As part of our team, you will be crucial in designing, developing, and deploying next-generation cloud contact center solutions using Five 9 and GCP. This is a unique opportunity to work on cutting-edge AI/ML-driven customer experience solutions and shape the future of cloud-based contact centers. Key Responsibilities Design, develop, and deploy scalable, resilient, cloud-based contact center solutions using Amazon Connect and other AWS services. Design and develop front-end and back-end components to integrate telephony solutions seamlessly. Build user-friendly interfaces that enable customers to access telephony features directly within third-party data platforms. Develop scalable microservices and APIs to ensure smooth data exchange between Five9 telephony and other enterprise systems. Implement and optimize voice, chat, and other communication channels to enhance overall workflow and user experience. Collaborate with product managers, subject matter experts (SMEs), and development teams to align solutions with business requirements. Participate in agile development cycles, including sprint planning, code reviews, and team discussions. Ensure high-performance application design, capable of handling large-scale data loads and concurrent processing in enterprise environments. Diagnose and resolve issues across the entire stack, including front-end, back-end, databases, and telephony integration layers. Maintain clear and detailed technical documentation for system architecture, APIs, and integration workflows. Offer technical guidance and training to end-users when necessary. Stay current with emerging technologies, develop best practices, and coding standards to continuously improve solutions
Qualifications & Experience 5+ years of software development experience in cloud-based environments Bachelor's degree in Computer Science, Software Engineering, or a related field with 5+ years of experience as a Full-Stack Developer. Strong proficiency in JavaScript frameworks (React, Node.js, Angular) for front-end development. Hands-on experience with Java/J2EE technologies (Servlets, JSP, Spring, Hibernate) for back-end development. Solid understanding of Microservices architecture with practical experience in building and deploying microservices. Expertise in RESTful APIs, SOAP, JSON, XML, and web service integration. Experience working with cloud-based services such as Google Cloud Platform (GCP) and AWS, specifically in bots and microservices. Strong analytical and problem-solving skills, with a keen focus on performance optimization. Excellent communication skills and the ability to collaborate effectively in a team environment.
CCaaS Solution Advisor Location: US/Canada (Remote) Duration: Full Time - Permanent Job Overview: We seek a results-oriented leader with extensive experience in call center operations and technology implementation. This role will focus on optimizing call center performance through the strategic use of technology to streamline operations and customer experience and provide a higher level of visibility to the business, ensuring that financial and customer experience objectives are achieved. The successful candidate will have a proven track record in strategy consulting and the ability to drive impactful business outcomes. Key Responsibilities: Develop and implement comprehensive strategies to enhance call center operations and improve customer experience using conversational AI technologies. Evaluate current call center processes and identify opportunities for automation and improvement. Collaborate with cross-functional teams to design, build, and deploy conversational AI solutions that align with business objectives. Conduct market analysis and stay current with industry trends to ensure the organization utilizes cutting-edge technology and best practices. Provide expert consultation to senior leadership on the strategic direction of call center operations and technology initiatives. Monitor key performance indicators (KPIs) and analytics to assess the effectiveness of implemented strategies and technologies. Lead training and development initiatives for staff to enhance their ability to work with new technologies and processes. Foster a culture of continuous improvement and innovation within the call center team. Qualifications: College or University degree, specialization in Communications, IT, Business, or related field is a plus. Proven experience in a call center or customer service operational leadership role, ideally including experience with setting/managing KPIs. Strong understanding of digital platforms (including Robotic Process Automation, voice/chat bots, AI etc.) and experience in providing digital support. Experience in operational process design and analysis (Six Sigma designation is an asset) Excellent communication skills, both verbal and written. Ability to multitask and handle multiple engagements simultaneously. Strong problem-solving skills and ability to work under pressure. Proficient in using a variety of customer service / CRM software tools . A positive attitude, strong work ethic, and a desire to help others.
Five9 Lead Developer Location: US and Canada (Remote) About the Role TELUS seeks a passionate Software Development Engineer to join our team and drive innovation in the cloud-based contact center industry. Our mission is to establish TELUS as the go-to provider for all things CCaaS (Contact Center as a Service), and we are leveraging Five 9 to build the next generation of customer engagement solutions. As part of our team, you will be crucial in designing, developing, and deploying next-generation cloud contact center solutions using Five 9 and GCP. This is a unique opportunity to work on cutting-edge AI/ML-driven customer experience solutions and shape the future of cloud-based contact centers. Key Responsibilities Design, develop, and deploy scalable, resilient, cloud-based contact center solutions using Amazon Connect and other AWS services. Design and develop front-end and back-end components to integrate telephony solutions seamlessly. Build user-friendly interfaces that enable customers to access telephony features directly within third-party data platforms. Develop scalable microservices and APIs to ensure smooth data exchange between Five9 telephony and other enterprise systems. Implement and optimize voice, chat, and other communication channels to enhance overall workflow and user experience. Collaborate with product managers, subject matter experts (SMEs), and development teams to align solutions with business requirements. Participate in agile development cycles, including sprint planning, code reviews, and team discussions. Ensure high-performance application design, capable of handling large-scale data loads and concurrent processing in enterprise environments. Diagnose and resolve issues across the entire stack, including front-end, back-end, databases, and telephony integration layers. Maintain clear and detailed technical documentation for system architecture, APIs, and integration workflows. Offer technical guidance and training to end-users when necessary. Stay current with emerging technologies, develop best practices, and coding standards to continuously improve solutions
Qualifications & Experience 5+ years of software development experience in cloud-based environments Bachelor’s degree in Computer Science, Software Engineering, or a related field with 5+ years of experience as a Full-Stack Developer. Strong proficiency in JavaScript frameworks (React, Node.js, Angular) for front-end development. Hands-on experience with Java/J2EE technologies (Servlets, JSP, Spring, Hibernate) for back-end development. Solid understanding of Microservices architecture with practical experience in building and deploying microservices. Expertise in RESTful APIs, SOAP, JSON, XML, and web service integration. Experience working with cloud-based services such as Google Cloud Platform (GCP) and AWS, specifically in bots and microservices. Strong analytical and problem-solving skills, with a keen focus on performance optimization. Excellent communication skills and the ability to collaborate effectively in a team environment.
Five9 Lead Developer Location: US and Canada (Remote) About the Role TELUS seeks a passionate Software Development Engineer to join our team and drive innovation in the cloud-based contact center industry. Our mission is to establish TELUS as the go-to provider for all things CCaaS (Contact Center as a Service), and we are leveraging Five 9 to build the next generation of customer engagement solutions. As part of our team, you will be crucial in designing, developing, and deploying next-generation cloud contact center solutions using Five 9 and GCP. This is a unique opportunity to work on cutting-edge AI/ML-driven customer experience solutions and shape the future of cloud-based contact centers. Key Responsibilities Design, develop, and deploy scalable, resilient, cloud-based contact center solutions using Amazon Connect and other AWS services. Design and develop front-end and back-end components to integrate telephony solutions seamlessly. Build user-friendly interfaces that enable customers to access telephony features directly within third-party data platforms. Develop scalable microservices and APIs to ensure smooth data exchange between Five9 telephony and other enterprise systems. Implement and optimize voice, chat, and other communication channels to enhance overall workflow and user experience. Collaborate with product managers, subject matter experts (SMEs), and development teams to align solutions with business requirements. Participate in agile development cycles, including sprint planning, code reviews, and team discussions. Ensure high-performance application design, capable of handling large-scale data loads and concurrent processing in enterprise environments. Diagnose and resolve issues across the entire stack, including front-end, back-end, databases, and telephony integration layers. Maintain clear and detailed technical documentation for system architecture, APIs, and integration workflows. Offer technical guidance and training to end-users when necessary. Stay current with emerging technologies, develop best practices, and coding standards to continuously improve solutions Qualifications & Experience 5+ years of software development experience in cloud-based environments Bachelor’s degree in Computer Science, Software Engineering, or a related field with 5+ years of experience as a Full-Stack Developer. Strong proficiency in JavaScript frameworks (React, Node.js, Angular) for front-end development. Hands-on experience with Java/J2EE technologies (Servlets, JSP, Spring, Hibernate) for back-end development. Solid understanding of Microservices architecture with practical experience in building and deploying microservices. Expertise in RESTful APIs, SOAP, JSON, XML, and web service integration. Experience working with cloud-based services such as Google Cloud Platform (GCP) and AWS, specifically in bots and microservices. Strong analytical and problem-solving skills, with a keen focus on performance optimization. Excellent communication skills and the ability to collaborate effectively in a team environment.
Five9 Lead Developer Location: US and Canada (Remote) About the Role TELUS seeks a passionate Software Development Engineer to join our team and drive innovation in the cloud-based contact center industry. Our mission is to establish TELUS as the go-to provider for all things CCaaS (Contact Center as a Service), and we are leveraging Five 9 to build the next generation of customer engagement solutions. As part of our team, you will be crucial in designing, developing, and deploying next-generation cloud contact center solutions using Five 9 and GCP. This is a unique opportunity to work on cutting-edge AI/ML-driven customer experience solutions and shape the future of cloud-based contact centers. Key Responsibilities Design, develop, and deploy scalable, resilient, cloud-based contact center solutions using Amazon Connect and other AWS services. Design and develop front-end and back-end components to integrate telephony solutions seamlessly. Build user-friendly interfaces that enable customers to access telephony features directly within third-party data platforms. Develop scalable microservices and APIs to ensure smooth data exchange between Five9 telephony and other enterprise systems. Implement and optimize voice, chat, and other communication channels to enhance overall workflow and user experience. Collaborate with product managers, subject matter experts (SMEs), and development teams to align solutions with business requirements. Participate in agile development cycles, including sprint planning, code reviews, and team discussions. Ensure high-performance application design, capable of handling large-scale data loads and concurrent processing in enterprise environments. Diagnose and resolve issues across the entire stack, including front-end, back-end, databases, and telephony integration layers. Maintain clear and detailed technical documentation for system architecture, APIs, and integration workflows. Offer technical guidance and training to end-users when necessary. Stay current with emerging technologies, develop best practices, and coding standards to continuously improve solutions Qualifications & Experience 5+ years of software development experience in cloud-based environments Bachelor’s degree in Computer Science, Software Engineering, or a related field with 5+ years of experience as a Full-Stack Developer. Strong proficiency in JavaScript frameworks (React, Node.js, Angular) for front-end development. Hands-on experience with Java/J2EE technologies (Servlets, JSP, Spring, Hibernate) for back-end development. Solid understanding of Microservices architecture with practical experience in building and deploying microservices. Expertise in RESTful APIs, SOAP, JSON, XML, and web service integration. Experience working with cloud-based services such as Google Cloud Platform (GCP) and AWS, specifically in bots and microservices. Strong analytical and problem-solving skills, with a keen focus on performance optimization. Excellent communication skills and the ability to collaborate effectively in a team environment.
Five9 Lead Developer Location: US and Canada (Remote)
TELUS seeks a passionate Software Development Engineer to join our team and drive innovation in the cloud-based contact center industry. Our mission is to establish TELUS as the go-to provider for all things CCaaS (Contact Center as a Service), and we are leveraging Five 9 to build the next generation of customer engagement solutions.
As part of our team, you will be crucial in designing, developing, and deploying next-generation cloud contact center solutions using Five 9 and GCP. This is a unique opportunity to work on cutting-edge AI/ML-driven customer experience solutions and shape the future of cloud-based contact centers.
Design, develop, and deploy scalable, resilient, cloud-based contact center solutions using Amazon Connect and other AWS services.
Design and develop front-end and back-end components to integrate telephony solutions seamlessly.
Build user-friendly interfaces that enable customers to access telephony features directly within third-party data platforms.
Develop scalable microservices and APIs to ensure smooth data exchange between Five9 telephony and other enterprise systems.
Implement and optimize voice, chat, and other communication channels to enhance overall workflow and user experience.
Participate in agile development cycles, including sprint planning, code reviews, and team discussions.
Ensure high-performance application design, capable of handling large-scale data loads and concurrent processing in enterprise environments.
Diagnose and resolve issues across the entire stack, including front-end, back-end, databases, and telephony integration layers.
Maintain clear and detailed technical documentation for system architecture, APIs, and integration workflows.
Offer technical guidance and training to end-users when necessary.
Stay current with emerging technologies, develop best practices, and coding standards to continuously improve solutions
5+ years of software development experience in cloud-based environments
~ Bachelor’s degree in Computer Science, Software Engineering, or a related field with 5+ years of experience as a Full-Stack Developer.
~ Strong proficiency in JavaScript frameworks (React, Node.js, Angular) for front-end development.
~ Hands-on experience with Java/J2EE technologies (Servlets, JSP, Spring, Hibernate) for back-end development.
~ Solid understanding of Microservices architecture with practical experience in building and deploying microservices.
~ Expertise in RESTful APIs, SOAP, JSON, XML, and web service integration.
~ Strong analytical and problem-solving skills, with a keen focus on performance optimization.
~
Five9 Lead Developer Location: US and Canada (Remote)
TELUS seeks a passionate Software Development Engineer to join our team and drive innovation in the cloud-based contact center industry. Our mission is to establish TELUS as the go-to provider for all things CCaaS (Contact Center as a Service), and we are leveraging Five 9 to build the next generation of customer engagement solutions.
As part of our team, you will be crucial in designing, developing, and deploying next-generation cloud contact center solutions using Five 9 and GCP. This is a unique opportunity to work on cutting-edge AI/ML-driven customer experience solutions and shape the future of cloud-based contact centers.
Design, develop, and deploy scalable, resilient, cloud-based contact center solutions using Amazon Connect and other AWS services.
Design and develop front-end and back-end components to integrate telephony solutions seamlessly.
Build user-friendly interfaces that enable customers to access telephony features directly within third-party data platforms.
Develop scalable microservices and APIs to ensure smooth data exchange between Five9 telephony and other enterprise systems.
Implement and optimize voice, chat, and other communication channels to enhance overall workflow and user experience.
Participate in agile development cycles, including sprint planning, code reviews, and team discussions.
Ensure high-performance application design, capable of handling large-scale data loads and concurrent processing in enterprise environments.
Diagnose and resolve issues across the entire stack, including front-end, back-end, databases, and telephony integration layers.
Maintain clear and detailed technical documentation for system architecture, APIs, and integration workflows.
Offer technical guidance and training to end-users when necessary.
Stay current with emerging technologies, develop best practices, and coding standards to continuously improve solutions
5+ years of software development experience in cloud-based environments
~ Bachelor’s degree in Computer Science, Software Engineering, or a related field with 5+ years of experience as a Full-Stack Developer.
~ Strong proficiency in JavaScript frameworks (React, Node.js, Angular) for front-end development.
~ Hands-on experience with Java/J2EE technologies (Servlets, JSP, Spring, Hibernate) for back-end development.
~ Solid understanding of Microservices architecture with practical experience in building and deploying microservices.
~ Expertise in RESTful APIs, SOAP, JSON, XML, and web service integration.
~ Strong analytical and problem-solving skills, with a keen focus on performance optimization.
~
Five9 Lead Developer Location: US and Canada (Remote) About the Role TELUS seeks a passionate Software Development Engineer to join our team and drive innovation in the cloud-based contact center industry. Our mission is to establish TELUS as the go-to provider for all things CCaaS (Contact Center as a Service), and we are leveraging Five 9 to build the next generation of customer engagement solutions. As part of our team, you will be crucial in designing, developing, and deploying next-generation cloud contact center solutions using Five 9 and GCP. This is a unique opportunity to work on cutting-edge AI/ML-driven customer experience solutions and shape the future of cloud-based contact centers. Key Responsibilities Design, develop, and deploy scalable, resilient, cloud-based contact center solutions using Amazon Connect and other AWS services. Design and develop front-end and back-end components to integrate telephony solutions seamlessly. Build user-friendly interfaces that enable customers to access telephony features directly within third-party data platforms. Develop scalable microservices and APIs to ensure smooth data exchange between Five9 telephony and other enterprise systems. Implement and optimize voice, chat, and other communication channels to enhance overall workflow and user experience. Collaborate with product managers, subject matter experts (SMEs), and development teams to align solutions with business requirements. Participate in agile development cycles, including sprint planning, code reviews, and team discussions. Ensure high-performance application design, capable of handling large-scale data loads and concurrent processing in enterprise environments. Diagnose and resolve issues across the entire stack, including front-end, back-end, databases, and telephony integration layers. Maintain clear and detailed technical documentation for system architecture, APIs, and integration workflows. Offer technical guidance and training to end-users when necessary. Stay current with emerging technologies, develop best practices, and coding standards to continuously improve solutions Qualifications & Experience 5+ years of software development experience in cloud-based environments Bachelor’s degree in Computer Science, Software Engineering, or a related field with 5+ years of experience as a Full-Stack Developer. Strong proficiency in JavaScript frameworks (React, Node.js, Angular) for front-end development. Hands-on experience with Java/J2EE technologies (Servlets, JSP, Spring, Hibernate) for back-end development. Solid understanding of Microservices architecture with practical experience in building and deploying microservices. Expertise in RESTful APIs, SOAP, JSON, XML, and web service integration. Experience working with cloud-based services such as Google Cloud Platform (GCP) and AWS, specifically in bots and microservices. Strong analytical and problem-solving skills, with a keen focus on performance optimization. Excellent communication skills and the ability to collaborate effectively in a team environment.
Five9 Lead Developer Location: US and Canada (Remote)
TELUS seeks a passionate Software Development Engineer to join our team and drive innovation in the cloud-based contact center industry. Our mission is to establish TELUS as the go-to provider for all things CCaaS (Contact Center as a Service), and we are leveraging Five 9 to build the next generation of customer engagement solutions.
As part of our team, you will be crucial in designing, developing, and deploying next-generation cloud contact center solutions using Five 9 and GCP. This is a unique opportunity to work on cutting-edge AI/ML-driven customer experience solutions and shape the future of cloud-based contact centers.
Design, develop, and deploy scalable, resilient, cloud-based contact center solutions using Amazon Connect and other AWS services.
Design and develop front-end and back-end components to integrate telephony solutions seamlessly.
Build user-friendly interfaces that enable customers to access telephony features directly within third-party data platforms.
Develop scalable microservices and APIs to ensure smooth data exchange between Five9 telephony and other enterprise systems.
Implement and optimize voice, chat, and other communication channels to enhance overall workflow and user experience.
Participate in agile development cycles, including sprint planning, code reviews, and team discussions.
Ensure high-performance application design, capable of handling large-scale data loads and concurrent processing in enterprise environments.
Diagnose and resolve issues across the entire stack, including front-end, back-end, databases, and telephony integration layers.
Maintain clear and detailed technical documentation for system architecture, APIs, and integration workflows.
Offer technical guidance and training to end-users when necessary.
Stay current with emerging technologies, develop best practices, and coding standards to continuously improve solutions
5+ years of software development experience in cloud-based environments
~ Bachelor’s degree in Computer Science, Software Engineering, or a related field with 5+ years of experience as a Full-Stack Developer.
~ Strong proficiency in JavaScript frameworks (React, Node.js, Angular) for front-end development.
~ Hands-on experience with Java/J2EE technologies (Servlets, JSP, Spring, Hibernate) for back-end development.
~ Solid understanding of Microservices architecture with practical experience in building and deploying microservices.
~ Expertise in RESTful APIs, SOAP, JSON, XML, and web service integration.
~ Strong analytical and problem-solving skills, with a keen focus on performance optimization.
~
Five9 Lead Developer Location: US and Canada (Remote) About the Role TELUS seeks a passionate Software Development Engineer to join our team and drive innovation in the cloud-based contact center industry. Our mission is to establish TELUS as the go-to provider for all things CCaaS (Contact Center as a Service), and we are leveraging Five 9 to build the next generation of customer engagement solutions. As part of our team, you will be crucial in designing, developing, and deploying next-generation cloud contact center solutions using Five 9 and GCP. This is a unique opportunity to work on cutting-edge AI/ML-driven customer experience solutions and shape the future of cloud-based contact centers. Key Responsibilities Design, develop, and deploy scalable, resilient, cloud-based contact center solutions using Amazon Connect and other AWS services. Design and develop front-end and back-end components to integrate telephony solutions seamlessly. Build user-friendly interfaces that enable customers to access telephony features directly within third-party data platforms. Develop scalable microservices and APIs to ensure smooth data exchange between Five9 telephony and other enterprise systems. Implement and optimize voice, chat, and other communication channels to enhance overall workflow and user experience. Collaborate with product managers, subject matter experts (SMEs), and development teams to align solutions with business requirements. Participate in agile development cycles, including sprint planning, code reviews, and team discussions. Ensure high-performance application design, capable of handling large-scale data loads and concurrent processing in enterprise environments. Diagnose and resolve issues across the entire stack, including front-end, back-end, databases, and telephony integration layers. Maintain clear and detailed technical documentation for system architecture, APIs, and integration workflows. Offer technical guidance and training to end-users when necessary. Stay current with emerging technologies, develop best practices, and coding standards to continuously improve solutions Qualifications & Experience 5+ years of software development experience in cloud-based environments Bachelor’s degree in Computer Science, Software Engineering, or a related field with 5+ years of experience as a Full-Stack Developer. Strong proficiency in JavaScript frameworks (React, Node.js, Angular) for front-end development. Hands-on experience with Java/J2EE technologies (Servlets, JSP, Spring, Hibernate) for back-end development. Solid understanding of Microservices architecture with practical experience in building and deploying microservices. Expertise in RESTful APIs, SOAP, JSON, XML, and web service integration. Experience working with cloud-based services such as Google Cloud Platform (GCP) and AWS, specifically in bots and microservices. Strong analytical and problem-solving skills, with a keen focus on performance optimization. Excellent communication skills and the ability to collaborate effectively in a team environment.
