Overview Join to apply for the Department Supervisor role at The Home Depot . Base pay range $24.00/hr - $24.00/hr This range is provided by The Home Depot. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Responsibilities Department Supervisors lead, train, coach and develop associates in each department to ensure customers receive excellent service and can easily find the merchandise they need. In addition, they provide valuable input into operational and merchandising decisions to the Store Management Team and Operations Team. Department Supervisors have strong product and operational knowledge. Specific store departments may include Building Materials, Decor, Electrical, Flooring, Gardening, Hardware, Kitchen & Bath, Lumber, Millwork, Paint, Plumbing, Pro Account Sales, Tool Rental, Front End, Freight, Receiving, Associate Support, Special Services, and Merchandising Execution or a combination of multiple departments depending on store structure. Qualifications Strong product and operational knowledge. Job details Employment type: Full-time #J-18808-Ljbffr
With a career at The Home Depot, you can be yourself and also be part of something bigger. The Project Experience Specialist plays a pivotal role in ensuring exceptional project experiences for our customers, internal and external partners. This position focuses on optimizing the overall project journey, through to completion, by integrating aspects of project coordination, customer experience, and collaboration with partners. Associates in this role are required to provide excellent customer support via phone, social media, live chat and/or email along with maintaining inbound and outbound volumes pertaining to customer projects. Key Responsibilities: Project Management: Drives customer loyalty by proactively keeping customers informed on the project status, milestones, and changes. Effectively balance several complex projects simultaneously, while ensuring an excellent customer experience and adhering to process and expected timelines. Collaborate with relevant stakeholders to provide expedited project experiences. Demonstrate ownership of the experience, work with multiple partners, seeing through to completion within a reasonable timeline. Monitor and assess risk throughout the project lifecycle, taking proactive measures to ensure sales retention and optimize customer loyalty. Demonstrate a strong commitment to on-going process improvement through identifying opportunities, exhibiting entrepreneurial spirit, using appropriate tools, and providing solutions to leaders to continuously improve the customer experience. Communication: Serve as the primary point of contact for all project-related coordination and communications. Develops strong and cohesive relationships with customers and internal partners by understanding their unique needs, challenges, and project goals. Uses various channels of communication and adheres to current outlined processes by leveraging appropriate systems and tools. Ability to build strong relationships and effectively contribute to cross-functional teams. Required to act with empathy and sensitivity while maintaining a passion for assessing customer needs. Competencies Customer Focused Communicates Effectively Driving Results Skills Ideal candidate will possess analytical skills with the ability to conceptualize a variety of different outcomes. Exceptional organizational, time management and follow-up skills are essential. Strong communication, relationship building skills and networking abilities to deal with internal and external stakeholders. Ability to respond positively and decisively to adverse situations, complicated issues, and/or irate customers. Able to work independently with minimum direction as well as in a team environment. Direct Manager/Direct Reports Reports to: Contact Centre Supervisor Travel Requirements No travel is required for this role. Physical Requirements Requires sitting at a workstation, majority of the day, with minimal standing. Operating a computer and other technology. Hybrid Work Independent Working Conditions Sedentary work Associates are expected to ensure they have an established work area in their home free from domestic noise and distractions during the full length of their assigned work shift. Work a flexible schedule, requiring both daytime, evening and weekend availability. Minimum Education The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED. Minimum Years of Work Experience Internal Candidates: Must fulfill minimum time-in-position (1 year) and performance management code requirements. 3-5 years project management experience preferred. Minimum Leadership Experience N/A Certifications N/A Other Requirements Must be fluent in French and English Call centre operations or similar experience preferred. Experience with SAP ERP & COM is an asset. Le spécialiste, Expérience relative aux projets, joue un rôle essentiel en garantissant une expérience exceptionnelle à nos clients ainsi qu’à nos partenaires internes et externes en matière de projets. Il optimise cette expérience du début à la fin en tenant compte de différents aspects, dont la coordination des projets, l’expérience des clients et les partenariats établis. Il fournit aux clients un soutien exceptionnel par téléphone, sur les médias sociaux, par clavardage et par courriel tout en s’assurant de l’exactitude des commandes entrantes et sortantes destinées aux projets des clients. Principales responsabilités Gestion de projet Fidéliser les clients de façon proactive en les maintenant informés tout au long de la progression de leurs projets (état des projets, étapes clés atteintes, changements apportés, etc.). Gérer efficacement divers projets complexes simultanément, tout en offrant une expérience exceptionnelle aux clients et en respectant les processus et les échéanciers établis. Collaborer avec les intervenants appropriés pour accélérer la mise en œuvre des projets. Prendre en charge les projets et collaborer avec divers partenaires pour les terminer dans des délais raisonnables. Évaluer les risques et en effectuer le suivi tout au long des projets en prenant des mesures proactives pour fidéliser les clients. S’engager à fond dans l’optimisation des processus établis en déterminant les occasions d’amélioration, en faisant preuve d’esprit d’entreprise, en utilisant les outils appropriés et en suggérant des solutions aux responsables en vue de parfaire continuellement l’expérience des clients. Communication Agir à titre de personne-ressource principale pour la coordination des projets et les communications associées. Établir des relations durables et étroites avec les clients et les partenaires internes en comprenant leurs besoins, difficultés et objectifs uniques. Utiliser divers moyens de communication et respecter les processus actuellement établis en se servant des systèmes et des outils appropriés. Créer des liens durables et aider efficacement les équipes interfonctionnelles. Faire preuve d’empathie et de sensibilité tout en se vouant à l’évaluation des besoins des clients. Compétences Souci de la clientèle. Communication efficace. Amélioration des résultats. Aptitudes Compétences analytiques; aptitude à conceptualiser différentes possibilités. Excellentes compétences en organisation, en gestion du temps et en matière de suivi. Excellentes aptitudes pour la communication, les relations interpersonnelles et le réseautage pour composer avec les intervenants internes et externes. Capacité à réagir rapidement et de manière décisive par rapport à des situations défavorables, des problèmes complexes et des clients en colère. Capacité à travailler de manière autonome avec un minimum d’encadrement ainsi qu’en équipe. Supérieur immédiat ou subordonnés Supérieur immédiat: superviseur, Centre de relation clientèle. Exigences relatives aux déplacements Aucun déplacement requis. Exigences physiques Position assise à un poste de travail la majorité de la journée, rarement debout. Utilisation d’un ordinateur et d’autres technologies. Travail hybride Sans emplacement précis. Conditions de travail Travail sédentaire. Espace de travail à domicile, sans bruit ni distractions pendant toute la durée du quart de travail. Horaire variable (disponibilités de jour, de soir et de fin de semaine). Exigences de base Diplôme d’études secondaires ou formation générale. Expérience professionnelle Candidats internes: exigences minimales relatives à l’ancienneté (unan) et au code de rendement. Au moins 3 à 5ans d’expérience en gestion de projet, un atout. Expérience en gestion s.o. Accréditations s.o. Autres exigences Expérience dans un centre d’appels ou expérience similaire, un atout. Expérience avec les systèmesde planification des ressources d’entreprise (ERP) et de gestion des commandes (OM) de SAP, un atout. #J-18808-Ljbffr
A leading retail company is seeking a Project Experience Specialist in Toronto, Ontario, to enhance project experiences for customers. This role involves managing multiple projects, ensuring effective communication and customer support through various channels. Candidates should have strong analytical and organizational skills, along with experience in project management. Fluency in both French and English is required. The position is hybrid with important flexibility in working hours.
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With a career at The Home Depot, you can be yourself and also be part of something bigger. The Customer Experience Specialist’s primary focus is to provide a seamless customer experience. The position is responsible for interacting with customers, and internal/external partners and managing expectations for various customer types answering contacts and flowing through numerous sources. Using a high level of attention to detail, organizational skills and the ability to follow up on matters the Customer Experience Specialist is responsible for owning all customer interactions, listening to and analyzing customer feedback and using this information to deliver the desired outcome Key Responsibilities Customer Service Respond or follow-up with customers, stores, service providers and field teams across all channels to provide an optimal experience. Effectively balance several complex tasks, while ensuring an excellent customer experience and adhering to process and service level expectations. Ability to build strong relationships and effectively contribute to cross-functional teams. Project Management Take ownership of customer inquiries, leveraging all appropriate resources and tools to ensure that the task is resolved with the least number of touchpoints and in a timely manner. Ability to continuously cross skill and train to grow knowledge related to Home Depot’s products, services and process. Support in sales retention and recovery processes to optimize customer loyalty and experience. Able to work independently with minimum direction as well as in a team environment. Communication Collaborate with relevant stakeholders to provide expedited experiences. Keep customers informed on the status of their inquiry, while performing the duties required to maintain a consistent end to end customer experience. Competencies Customer Focused, Communicates Effectively, Driving Results Skills Ideal candidate will possess analytical skills with the ability to conceptualize a variety of different outcomes. Exceptional organizational, time management and follow-up skills are essential. Strong communication, relationship building skills and networking abilities to deal with internal and external stakeholders. Ability to respond positively and decisively to adverse situations, complicated issues, and/or irate customers. Direct Manager/Direct Reports Reports to: Contact Centre Supervisor Travel Requirements No travel is required for this role. Physical Requirements Requires sitting at a workstation, majority of the day, with minimal standing. Operating a computer and other technology. Hybrid Work Independent Working Conditions Sedentary work Associates are expected to ensure they have an established work area in their home free from domestic noise and distractions during the full length of their assigned work shift. Work a flexible schedule, requiring both daytime, evening and weekend availability. Minimum Education High school diploma or equivalent Minimum Years of Work Experience Internal Candidates: Must fulfill minimum time-in-position and performance management code requirements. 3-5 years frontline customer service preferred. Minimum Leadership Experience N/A Certifications (Any necessary certifications or licenses) N/A Other Requirements – Assets Call centre operations or similar experience preferred. Experience with SAP ERP & COM is an asset. Le spécialiste, Expérience de magasinage du client, a pour principal objectif d’offrir une expérience de magasinage sans faille. Le titulaire du poste interagit avec les clients et les partenaires internes et externes, et gère les attentes des divers types de clients en répondant aux demandes et en ayant recours à de nombreuses ressources. En faisant preuve d’une grande minutie, d’un bon sens de l’organisation et d’une capacité avérée à assurer un suivi, le spécialiste, Expérience de magasinage du client, est responsable de toutes les interactions avec les clients, d’écouter et d’analyser leurs commentaires et d’utiliser ces renseignements pour obtenir le résultat souhaité. Principales responsabilités Service à la clientèle Répondre aux clients, aux équipes des magasins, aux fournisseurs de services et aux équipes sur le terrain sur tous les canaux ou assurer un suivi auprès d’eux pour offrir une expérience optimale. Gérer efficacement diverses tâches complexes, tout en offrant une expérience exceptionnelle aux clients et en respectant les procédures et les attentes établies en matière de service. Créer des liens durables et aider efficacement les équipes interfonctionnelles. Gestion de projets Prendre en charge les demandes des clients et tirer parti de l’ensemble des ressources et des outils appropriés pour veiller à ce que la tâche soit effectuée avec le moins de points de communication possible et en temps opportun. Être en mesure de faire preuve de polyvalence et de se perfectionner afin d’approfondir ses connaissances relatives aux produits, aux services et aux processus de HomeDepot. Soutenir la récupération des ventes et les processus en place visant à fidéliser les clients et à améliorer leur expérience. Travailler de manière autonome avec un minimum d’encadrement ainsi qu’en équipe. Communication Collaborer avec les intervenants appropriés pour assurer une expérience efficace. Tenir les clients informés de l’état de leur demande tout en effectuant les tâches requises pour offrir une expérience de magasinage constante de bout en bout. Compétences Souci de la clientèle. Communication efficace. Amélioration des résultats. Aptitudes Compétences analytiques; aptitude à conceptualiser différentes possibilités. Excellentes compétences en matière d’organisation, de gestion du temps et de suivi. Excellentes aptitudes pour la communication, les relations interpersonnelles et le réseautage pour composer avec les intervenants internes et externes. Capacité à réagir rapidement et de manière décisive par rapport à des situations défavorables, des problèmes complexes et des clients en colère. Supérieur immédiat ou subordonnés Supérieur immédiat: superviseur, Centre de relation clientèle. Exigences relatives aux déplacements Aucun déplacement requis. Exigences physiques Position assise à un poste de travail la majorité de la journée, rarement debout. Utilisation d’un ordinateur et d’autres technologies. Travail hybride Sans emplacement précis. Conditions de travail Travail sédentaire. Espace de travail à domicile, sans bruit ni distractions pendant toute la durée du quart de travail. Horaire variable (disponibilités de jour, de soir et de fin de semaine). Études Diplôme d’études secondaires ou l’équivalent. Expérience professionnelle Candidats internes: exigences minimales relatives à l’ancienneté et au code de rendement. Trois à cinq années d’expérience en service à la clientèle de première ligne. Expérience en direction s.o. Accréditations (précision de toute accréditation ou tout permis requis) s.o. Autres exigences Expérience dans un centre d’appels ou expérience similaire, un atout. Expérience avec les systèmes de planification des ressources d’entreprise (ERP) et de gestion des commandes (OM) de SAP, un atout. #J-18808-Ljbffr
A leading home improvement retailer in Toronto is seeking a Customer Experience Specialist responsible for ensuring a seamless customer experience. You will manage customer interactions across various channels, support sales retention, and collaborate with teams to enhance customer loyalty. Ideal candidates should have 3-5 years of frontline customer service experience and excellent organizational skills. This hybrid role requires flexibility in scheduling and a focus on maintaining high service standards.
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A leading home improvement retailer in Toronto is looking for a Customer Experience Specialist to ensure a seamless customer experience. The role involves managing customer interactions, responding to inquiries across channels, and collaborating with stakeholders. Ideal candidates will have 3-5 years of customer service experience and a high school diploma. Strong analytical, organizational, and communication skills are essential. This position offers a flexible work schedule with no travel required.
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A major home improvement retailer in Toronto seeks a Customer Experience Specialist to ensure a seamless customer experience. The role involves managing customer interactions and providing effective solutions while balancing multiple tasks. Ideal candidates should possess strong analytical and communication skills, with 3-5 years of customer service experience. The position offers a hybrid work model and requires a high school diploma. Join our team to make a positive impact on customer satisfaction.
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Warehouse Maintenance Associate The Home Depot Base pay range $21.25/hr - $21.25/hr Seniority level Not Applicable Employment type Full-time Job function Other Industries Consumer Services Location San Bernardino, CA Job Description Oversees, maintains, and repairs building support systems in a complex, warehouse environment. Also, performs maintenance related functions in support of warehouse operations. This role plays a critical part in sustaining operational efficiency and safety standards through proactive upkeep and repair of equipment and facilities. #J-18808-Ljbffr
A leading home improvement retailer is seeking a Warehouse Maintenance Associate to oversee and maintain building support systems. You will perform maintenance functions to support warehouse operations and ensure safety standards through proactive upkeep and repair of equipment. This role is vital for sustaining operational efficiency in a complex warehouse environment. Ideal candidates should have experience in maintenance and repair functions and a commitment to safety.
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With a career at The Home Depot, you can be yourself and also be part of something bigger. The Project Experience Specialist plays a pivotal role in ensuring exceptional project experiences for our customers, internal and external partners. This position focuses on optimizing the overall project journey, through to completion, by integrating aspects of project coordination, customer experience, and collaboration with partners. Associates in this role are required to provide excellent customer support via phone, social media, live chat and/or email along with maintaining inbound and outbound volumes pertaining to customer projects. Key Responsibilities Project Management Drives customer loyalty by proactively keeping customers informed on the project status, milestones, and changes. Effectively balance several complex projects simultaneously, while ensuring an excellent customer experience and adhering to process and expected timelines. Collaborate with relevant stakeholders to provide expedited project experiences. Demonstrate ownership of the experience, work with multiple partners, seeing through to completion within a reasonable timeline. Monitor and assess risk throughout the project lifecycle, taking proactive measures to ensure sales retention and optimize customer loyalty. Demonstrate a strong commitment to on-going process improvement through identifying opportunities, exhibiting entrepreneurial spirit, using appropriate tools, and providing solutions to leaders to continuously improve the customer experience. Communication Serve as the primary point of contact for all project-related coordination and communications. Develops strong and cohesive relationships with customers and internal partners by understanding their unique needs, challenges, and project goals. Uses various channels of communication and adheres to current outlined processes by leveraging appropriate systems and tools. Ability to build strong relationships and effectively contribute to cross-functional teams. Required to act with empathy and sensitivity while maintaining a passion for assessing customer needs. Competencies Customer Focused, Communicates Effectively, Driving Results Skills Ideal candidate will possess analytical skills with the ability to conceptualize a variety of different outcomes. Exceptional organizational, time management and follow-up skills are essential. Strong communication, relationship building skills and networking abilities to deal with internal and external stakeholders. Ability to respond positively and decisively to adverse situations, complicated issues, and/or irate customers. Able to work independently with minimum direction as well as in a team environment. Direct Manager/Direct Reports Reports to: Contact Centre Supervisor Travel Requirements No travel is required for this role. Physical Requirements Requires sitting at a workstation, majority of the day, with minimal standing. Operating a computer and other technology. Hybrid Work Independent Working Conditions Sedentary work Associates are expected to ensure they have an established work area in their home free from domestic noise and distractions during the full length of their assigned work shift. Work a flexible schedule, requiring both daytime, evening and weekend availability. Minimum Education The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED. Minimum Years of Work Experience Internal Candidates: Must fulfill minimum time-in-position (1 year) and performance management code requirements. 3-5 years project management experience preferred. Minimum Leadership Experience N/A Certifications N/A Other Requirements – Assets Call centre operations or similar experience preferred. Experience with SAP ERP & COM is an asset. #J-18808-Ljbffr
