Description du poste Les spécialistes des ventes sont des associé(e)s qui stimulent les ventes de son département via un service à la clientèle exceptionnel. Son rôle est de bien définir les besoins des clients et de les conseiller afin de conclure des ventes. Il/elle sert de référence à notre clientèle; il/elle est présent(e) pour guider les clients sur la façon d'exécuter leurs projets, tout en présentant les différentes caractéristiques et avantages de notre sélection de marchandise. Les rayons auxquels le spécialiste peut être affecté sont notamment les suivants : décoration (stores et papiers peints), revêtements de sol, cuisines et salles de bain, menuiserie (portes et fenêtres) et électroménagers. Avantages de travailler chez Home DepotBonification deux fois par annéeRégime de retraiteEnvironnement de travail bienveillant et inclusifRégime de soins de santé et de soins dentaires offerts à tous nos employés permanentsTélémédecine offerte à tous via TelusSantéHoraires flexiblesRemboursement des frais de scolaritésProgramme d'achat d'actions pour nos employésFormation et occasions de perfectionnement professionnel payéesPrime de référencement ($) Expériences et compétences recherchées Posséder de l'expérience dans un environnement axé sur les ventes.Être disposé à travailler selon un horaire variable.Posséder d'excellentes aptitudes pour la communication et le service à la clientèle.Démontrer d'excellentes aptitudes pour la résolution de problèmes et la prise de décisions.Avoir de bonnes connaissances en informatique.Pouvoir soulever une charge pouvant peser jusqu'à 23 kg (50 lb), seul ou avec l'aide d'un(e) collègue .Porter attention aux détails et faire preuve d'autonomie, tout en sachant travailler en équipe . Ce qui nous démarque Home Depot est le plus important détaillant au Canada dans le secteur de la rénovation résidentielleNommé parmi les meilleurs employeurs pour la diversité au Canada en 2022Nommé parmi les employeurs les plus écolos du pays en 2022En partenariat avec Habitat pour l'humanité Canada afin de construire des maisons conformes aux principes de développement durableContribution à la lutte contre l'itinérance chez les jeunes via la fondation Home Depot Canada depuis 2008Un service à la clientèle exemplaireVotre adresse e-mail SOUMETTRE
Description du poste En travaillant chez Home Depot, vous pouvez être vous-même tout en contribuant à quelque chose de plus grand. Description du poste:L'associé, Ventes, offre un service à la clientèle efficace et amical en allant au-devant des clients pour évaluer leurs besoins et les conseiller. Il possède des connaissances approfondies sur les produits et les divers rayons et services, il fournit des renseignements sur les caractéristiques des produits et il connaît les produits connexes afin de vendre des projets entiers. Dans son rayon ou service d'affectation, il sait comment accueillir tous les clients, créer un lien avec eux et terminer les interactions par des remerciements. Il peut également offrir un service de base dans les rayons et services voisins. L'associé, Ventes, met l'accent sur le service à la clientèle, et s'engage à définir les besoins des clients et à y répondre. Principales responsabilités:Satisfaction de la clientèleRespecter le modèle Passez à l'ACTion de Home Depot en matière de service à la clientèle (accueillir le client, créer un lien et terminer par des remerciements).Chercher activement des clients dans l'ensemble du magasin et les accompagner vers la marchandise appropriée, peu importe le rayon ou service.Poser des questions ouvertes concernant les projets du client afin de déterminer son niveau d'expertise et ses besoins.Promouvoir les services offerts, comme les Services spéciaux, la Location, le Comptoir Pro et le Service Pro, et savoir comment les recommander. Stimulation des ventesDiscuter des choix offerts (bon, meilleur, le meilleur) et suggérer des articles ou des services connexes d'autres rayons ou services dont le client pourrait avoir besoin.Informer le client à propos du projet entier.Tirer parti de la politique Pouvoir d'agir si cela s'avère nécessaire pour satisfaire le client.Effectuer l'entretien quotidien des étagères : tous les produits doivent être étiquetés, munis des bons éléments d'affichage et propres. Perfectionnement des compétences et des connaissancesMaintenir une bonne connaissance de l'ensemble des produits de son rayon ou service et des rayons et services voisins.Chercher de façon proactive à bien connaître tous les produits et services. Maintien de la sécuritéRespecter toutes les politiques et procédures, y compris celles relatives à la prévention des pertes. Compétences:Communication efficace.Souci de la clientèle. Aptitudes:Aptitudes pour les relations interpersonnelles. Supérieur immédiat ou subordonnés:Superviseur. Exigences relatives aux déplacements:Aucune exigence relative aux déplacements. Exigences physiques:Se pencher, se courber, s'étirer et se tourner; soulever, pousser, tirer et déplacer des articles. Conditions de travail:Horaire variable pouvant inclure les soirs et les fins de semaine.L'entrepôt peut être poussiéreux et bruyant.Les portes sont souvent ouvertes, ce qui peut causer des courants d'air et des changements de température à l'intérieur. Études:Diplôme d'études secondaires ou l'équivalent. Expérience professionnelle:Un ou deux ans d'expérience dans le secteur du commerce de détail ou dans un métier, un atout. Expérience en direction:s. o. Accréditations:s. o. Autres exigences:s. o." Votre adresse e-mail SOUMETTRE
Description du poste Les associé(e)s à l'aire de stationnement ont la responsabilité d'offrir un excellent service à la clientèle, car ce sont souvent les premières et les dernières personnes à interagir avec les clients. Leurs responsabilités principales consistent à charger la marchandise dans le véhicule des clients et à s'occuper des chariots à l'extérieur du magasin. Les associés(ées) à l'aire du stationnement ont aussi la charge de s'assurer que l'avant du magasin et le stationnement soient propres et sécuritaires. Ils passent la majorité de leur temps à l'extérieur et travaillent dans toutes sortes de conditions météorologiques. Avantages de travailler chez Home DepotBonification deux fois par annéeRégime de retraiteEnvironnement de travail bienveillant et inclusifRégime de soins de santé et de soins dentaires offerts à tous nos employés permanentsTélémédecine offerte à tous via TelusSantéHoraires flexiblesRemboursement des frais de scolaritéProgramme d'achat d'actions pour nos employésFormation et occasions de perfectionnement professionnel payéesPrime de référencement ($) Expériences et compétences recherchées Être disposé à travailler selon un horaire variable.Pouvoir soulever une charge pouvant peser jusqu'à 23 kg (50 lb), seul ou avec l'aide d'un(e) collègue.Posséder d'excellentes aptitudes pour la résolution de problèmes et la prise de décisions.Porter attention aux détails et faire preuve d'autonomie, tout en sachant travailler en équipe.Être motivé à effectuer ses tâches le plus rapidement et le plus exactement possible.Être à l'aise de travailler dans toutes sortes de conditions météorologiques. Ce qui nous démarque Home Depot est le plus important détaillant au Canada dans le secteur de la rénovation résidentielleNommé parmi les meilleurs employeurs pour la diversité au Canada en 2022Nommé parmi les employeurs les plus écolos du pays en 2022En partenariat avec Habitat pour l'humanité Canada afin de construire des maisons conformes aux principes de développement durableContribution à la lutte contre l'itinérance chez les jeunes via la fondation Home Depot Canada depuis 2008Un service à la clientèle exemplaireVotre adresse e-mail SOUMETTRE
Job Description With a career at The Home Depot, you can be yourself and also be part of something bigger. Position Overview:Pro Account Sales Associates (PASAs) are primarily responsible for building relationships and selling products to industrial, commercial and other professional customers. Key responsibilities for this position include providing outstanding service to customers through the sharing of product knowledge of all store departments and developing and maintaining professional customer relationships. PASAs must have thorough knowledge of all departments and how to use the products in each department. This position also involves acting as a sales associate on the floor including all associated duties (e.g., keeping work area clean and organized). Key Responsibilities:Spends minimum of 25% of time pursuing new business, most of which to be spend on the sales floor, actively prospecting customers already shopping in the store.Develops one-on-one relationships with Pro customers, providing a familiar face to their customers day in and day out. Uses knowledge of customer's line of business to anticipate their needs.Uses GET Involved behaviors to ask questions to clarify customer's needs for both products and services , demonstrates effective up-selling, add-on selling and closing techniques to ensure that all customers' needs are met and that the complete project is sold.Maintains an organized, up-to-date system for profiling and tracking top accounts as well as for developing new ones. Keeps work area clean and organized.Follows-up with customers to ensure customer satisfaction and pursues future business. Partners with Store Management to resolve outstanding issues.Strives to meet personal goals (e.g., sales, quotes, credit accounts) set by Supervisor as well as the goals of the team. Creates action plan with Supervisor to develop selling skills.Delivers sales presentations to potential customers outside of store (e.g., work site visits, meetings) only at the discretion of the Supervisor.Creates customer quotes and processes fax, phone and counter orders quickly and accurately. Communicates order information to Pullers and Delivery Will Call Coordinators accurately so that the customer's expectations are met and the best possible service is maintained.Ensures orders are picked up and delivered by checking customer logbook. Trains and informs Store Associates about the Pro Program and encourages total store involvement. Competencies:Customer Driven: Provides outstanding customer service using GET Involved behaviors - greet, engage and thank (to both internal and external customers); follows through on responsibilities to customers; recovers from any errors made and leaves customer satisfied.Gets Things Done: Demonstrates the ability to get results despite a large workload, competing demands and a fast-paced environment.Acts with Integrity: Demonstrates responsible and honest behavior in all Home Depot roles, tasks and responsibilities.Communicates Effectively: Creates open channels of communication; adapts message to fit the audience; expresses ideas clearly and concisely; keeps others well-informed; listens carefully to input and feedback.Ground Engaged: Aware of how the work performed in the job and the goals of the organization are interrelated; aware of the competition; knows the business and industry.Team Player: Maintains positive working relationships with co-workers; effectively handles interpersonal conflict situations.Planning and Organizing: Sets priorities, plans and coordinates work activities; obtains and manages resources in order for goals to be accomplished on time and within budget.Driving Sales: Knows all departments/areas and effectively promotes products and services (ie: commercial credit); makes decisions in line with the goal of selling; ability to overcome customer objections in order to make sales. Skills:Customer Service: Greet and engage with all customers, ensuring a positive experience and addressing inquiries.Product Knowledge Expertise: Maintain in-depth knowledge of products to build customer trust and foster long-term relationships.Store Standards: Drive execution of store events, uphold department standards, and ensure on-shelf availability. Direct Manager/Direct Reports:Reports to Department Supervisor Travel Requirements:NA Physical Requirements:Bending, stooping, reaching, twisting, lifting, pushing, pulling and moving items Requires the ability to lift and move heavy and bulky items without assistanceResponding to public address system announcements Requires listening for customer service calls, personal pages and general information announcementsClimbing ladders Requires climbing ladders, up to the height of 16 feet, in order to obtain or stock merchandiseWalking and Standing Requires moving around the store to assist CustomersIdentifying and reading reports, tickets and UPC labels Requires recognizing, identifying and using merchandise and necessary reports Working Conditions:Due to forklifts and other heavy equipment traveling through the store, temporary cracks may appear in the floor, causing an uneven walking surface.The warehouse environment can be dusty and noisy Doors are frequently open, causing drafts and interior temperature changes.Floors around work area may become slippery during wet weather conditions.May have to handle merchandise and work with tools with sharp edges.Passing forklifts emit gas fumes.Tools, supplies and related merchandise may contain hazardous materials. Minimum Education:High School Diploma or equivalent Minimum Years of Work Experience:Minimum 1 year receiving experience Minimum Leadership Experience:NA Certifications:NA Other Requirements/Assets:NAYour email Submit
Job Description With a career at The Home Depot, you can be yourself and also be part of something bigger. Position Overview:Pro Account Sales Associates (PASAs) are primarily responsible for building relationships and selling products to industrial, commercial and other professional customers. Key responsibilities for this position include providing outstanding service to customers through the sharing of product knowledge of all store departments and developing and maintaining professional customer relationships. PASAs must have thorough knowledge of all departments and how to use the products in each department. This position also involves acting as a sales associate on the floor including all associated duties (e.g., keeping work area clean and organized). Key Responsibilities:Spends minimum of 25% of time pursuing new business, most of which to be spend on the sales floor, actively prospecting customers already shopping in the store.Develops one-on-one relationships with Pro customers, providing a familiar face to their customers day in and day out. Uses knowledge of customer's line of business to anticipate their needs.Uses GET Involved behaviors to ask questions to clarify customer's needs for both products and services , demonstrates effective up-selling, add-on selling and closing techniques to ensure that all customers' needs are met and that the complete project is sold.Maintains an organized, up-to-date system for profiling and tracking top accounts as well as for developing new ones. Keeps work area clean and organized.Follows-up with customers to ensure customer satisfaction and pursues future business. Partners with Store Management to resolve outstanding issues.Strives to meet personal goals (e.g., sales, quotes, credit accounts) set by Supervisor as well as the goals of the team. Creates action plan with Supervisor to develop selling skills.Delivers sales presentations to potential customers outside of store (e.g., work site visits, meetings) only at the discretion of the Supervisor.Creates customer quotes and processes fax, phone and counter orders quickly and accurately. Communicates order information to Pullers and Delivery Will Call Coordinators accurately so that the customer's expectations are met and the best possible service is maintained.Ensures orders are picked up and delivered by checking customer logbook. Trains and informs Store Associates about the Pro Program and encourages total store involvement. Competencies:Customer Driven: Provides outstanding customer service using GET Involved behaviors - greet, engage and thank (to both internal and external customers); follows through on responsibilities to customers; recovers from any errors made and leaves customer satisfied.Gets Things Done: Demonstrates the ability to get results despite a large workload, competing demands and a fast-paced environment.Acts with Integrity: Demonstrates responsible and honest behavior in all Home Depot roles, tasks and responsibilities.Communicates Effectively: Creates open channels of communication; adapts message to fit the audience; expresses ideas clearly and concisely; keeps others well-informed; listens carefully to input and feedback.Ground Engaged: Aware of how the work performed in the job and the goals of the organization are interrelated; aware of the competition; knows the business and industry.Team Player: Maintains positive working relationships with co-workers; effectively handles interpersonal conflict situations.Planning and Organizing: Sets priorities, plans and coordinates work activities; obtains and manages resources in order for goals to be accomplished on time and within budget.Driving Sales: Knows all departments/areas and effectively promotes products and services (ie: commercial credit); makes decisions in line with the goal of selling; ability to overcome customer objections in order to make sales. Skills:Customer Service: Greet and engage with all customers, ensuring a positive experience and addressing inquiries.Product Knowledge Expertise: Maintain in-depth knowledge of products to build customer trust and foster long-term relationships.Store Standards: Drive execution of store events, uphold department standards, and ensure on-shelf availability. Direct Manager/Direct Reports:Reports to Department Supervisor Travel Requirements:NA Physical Requirements:Bending, stooping, reaching, twisting, lifting, pushing, pulling and moving items Requires the ability to lift and move heavy and bulky items without assistanceResponding to public address system announcements Requires listening for customer service calls, personal pages and general information announcementsClimbing ladders Requires climbing ladders, up to the height of 16 feet, in order to obtain or stock merchandiseWalking and Standing Requires moving around the store to assist CustomersIdentifying and reading reports, tickets and UPC labels Requires recognizing, identifying and using merchandise and necessary reports Working Conditions:Due to forklifts and other heavy equipment traveling through the store, temporary cracks may appear in the floor, causing an uneven walking surface.The warehouse environment can be dusty and noisy Doors are frequently open, causing drafts and interior temperature changes.Floors around work area may become slippery during wet weather conditions.May have to handle merchandise and work with tools with sharp edges.Passing forklifts emit gas fumes.Tools, supplies and related merchandise may contain hazardous materials. Minimum Education:High School Diploma or equivalent Minimum Years of Work Experience:Minimum 1 year receiving experience Minimum Leadership Experience:NA Certifications:NA Other Requirements/Assets:NAYour email Submit
Job Description With a career at The Home Depot, you can be yourself and also be part of something bigger. Position Overview:Sales Associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. Sales Associates have an emphasis on department and product knowledge, provide information on product features and are familiar with related items in order to sell an entire project. Associates in this position know how to greet, engage, and thank every customer in their department and know how to provide basic service in adjacent departments. Sales Associates are focused on customer service and finding and solving customer needs. Key Responsibilities:Ensures Customer SatisfactionFollowing Home Depot's GET Model of customer service including Greeting, Engaging, and Thanking the customerActively seek customers throughout the store and escort customers to appropriate merchandise, regardless of departmentAsk open ended questions about the customer's projects in order to determine their needs and level of expertisePromote services offered such as Special Services, Tool Rental, Pro Desk, Pro Services, etc. and how to recommend them Drives SalesDiscuss available options (good, better, best) and suggest related items/services outside of department that the customer may needEducate customers about the whole projectUsing empowerment program when necessary to satisfy customersExecute daily stock maintenance: all products signed, displayed, and clean Builds Skills and KnowledgeMaintain knowledge of all products in department and adjacent departmentsProactively seek knowledge on all products and services Maintains Safety and SecurityFollows all safety policies and procedures, Loss Prevention policies and procedures Competencies:Communicates EffectivelyCustomer Focus Skills:Interpersonal Skills Direct Manager/Direct Reports:Department Supervisor Travel Requirements:No travel requirements Physical Requirements:Bending, stooping, reaching, twisting, lifting, pushing, pulling, and moving items Working Conditions:Working within a flexible schedule that may include evening and weekendsWarehouse environment that can be dusty and noisyDoors are frequently open, causing drafts and interior temperature changes Minimum Education:High School Diploma or equivalent Minimum Years of Work Experience:1 to 2 years Retail or Trade experience an asset Minimum Leadership Experience:NA Certifications:NA Other Requirements/Assets:NAYour email Submit
Job Description With a career at The Home Depot, you can be yourself and also be part of something bigger. Position Overview:Sales Associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. Sales Associates have an emphasis on department and product knowledge, provide information on product features and are familiar with related items in order to sell an entire project. Associates in this position know how to greet, engage, and thank every customer in their department and know how to provide basic service in adjacent departments. Sales Associates are focused on customer service and finding and solving customer needs. Key Responsibilities:Ensures Customer SatisfactionFollowing Home Depot's GET Model of customer service including Greeting, Engaging, and Thanking the customerActively seek customers throughout the store and escort customers to appropriate merchandise, regardless of departmentAsk open ended questions about the customer's projects in order to determine their needs and level of expertisePromote services offered such as Special Services, Tool Rental, Pro Desk, Pro Services, etc. and how to recommend them Drives SalesDiscuss available options (good, better, best) and suggest related items/services outside of department that the customer may needEducate customers about the whole projectUsing empowerment program when necessary to satisfy customersExecute daily stock maintenance: all products signed, displayed, and clean Builds Skills and KnowledgeMaintain knowledge of all products in department and adjacent departmentsProactively seek knowledge on all products and services Maintains Safety and SecurityFollows all safety policies and procedures, Loss Prevention policies and procedures Competencies:Communicates EffectivelyCustomer Focus Skills:Interpersonal Skills Direct Manager/Direct Reports:Department Supervisor Travel Requirements:No travel requirements Physical Requirements:Bending, stooping, reaching, twisting, lifting, pushing, pulling, and moving items Working Conditions:Working within a flexible schedule that may include evening and weekendsWarehouse environment that can be dusty and noisyDoors are frequently open, causing drafts and interior temperature changes Minimum Education:High School Diploma or equivalent Minimum Years of Work Experience:1 to 2 years Retail or Trade experience an asset Minimum Leadership Experience:NA Certifications:NA Other Requirements/Assets:NAYour email Submit
Job Description With a career at The Home Depot, you can be yourself and also be part of something bigger. Sales Associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. Sales Associates have an emphasis on department and product knowledge, provide information on product features and are familiar with related items in order to sell an entire project. Associates in this position know how to greet, engage, and thank every customer in their department and know how to provide basic service in adjacent departments. Sales Associates are focused on customer service and finding and solving customer needs. Ensures Customer SatisfactionFollowing Home Depot's GET Model of customer service including Greeting, Engaging, and Thanking the customerActively seek customers throughout the store and escort customers to appropriate merchandise, regardless of departmentAsk open ended questions about the customer's projects in order to determine their needs and level of expertisePromote services offered such as Special Services, Tool Rental, Pro Desk, Pro Services, etc. Drives SalesDiscuss available options (good, better, best) and suggest related items/services outside of department that the customer may needEducate customers about the whole projectUsing empowerment program when necessary to satisfy customersExecute daily stock maintenance: all products signed, displayed, and clean Maintains Safety and SecurityFollows all safety policies and procedures, Loss Prevention policies and procedures Travel Requirements:No travel requirements Working Conditions:Working within a flexible schedule that may include evening and weekendsWarehouse environment that can be dusty and noisyDoors are frequently open, causing drafts and interior temperature changes Minimum Education:High School Diploma or equivalent Minimum Years of Work Experience:1 to 2 years Retail or Trade experience an asset Other Requirements/Assets:NAYour email Submit
Job Description With a career at The Home Depot, you can be yourself and also be part of something bigger. Sales Associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. Sales Associates have an emphasis on department and product knowledge, provide information on product features and are familiar with related items in order to sell an entire project. Associates in this position know how to greet, engage, and thank every customer in their department and know how to provide basic service in adjacent departments. Sales Associates are focused on customer service and finding and solving customer needs. Ensures Customer SatisfactionFollowing Home Depot's GET Model of customer service including Greeting, Engaging, and Thanking the customerActively seek customers throughout the store and escort customers to appropriate merchandise, regardless of departmentAsk open ended questions about the customer's projects in order to determine their needs and level of expertisePromote services offered such as Special Services, Tool Rental, Pro Desk, Pro Services, etc. Drives SalesDiscuss available options (good, better, best) and suggest related items/services outside of department that the customer may needEducate customers about the whole projectUsing empowerment program when necessary to satisfy customersExecute daily stock maintenance: all products signed, displayed, and clean Maintains Safety and SecurityFollows all safety policies and procedures, Loss Prevention policies and procedures Travel Requirements:No travel requirements Working Conditions:Working within a flexible schedule that may include evening and weekendsWarehouse environment that can be dusty and noisyDoors are frequently open, causing drafts and interior temperature changes Minimum Education:High School Diploma or equivalent Minimum Years of Work Experience:1 to 2 years Retail or Trade experience an asset Other Requirements/Assets:NAYour email Submit
Job Description With a career at The Home Depot, you can be yourself and also be part of something bigger. Position Overview:Sales Associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. Sales Associates have an emphasis on department and product knowledge, provide information on product features and are familiar with related items in order to sell an entire project. Associates in this position know how to greet, engage, and thank every customer in their department and know how to provide basic service in adjacent departments. Sales Associates are focused on customer service and finding and solving customer needs. Key Responsibilities:Ensures Customer SatisfactionFollowing Home Depot's GET Model of customer service including Greeting, Engaging, and Thanking the customerActively seek customers throughout the store and escort customers to appropriate merchandise, regardless of departmentAsk open ended questions about the customer's projects in order to determine their needs and level of expertisePromote services offered such as Special Services, Tool Rental, Pro Desk, Pro Services, etc. and how to recommend them Drives SalesDiscuss available options (good, better, best) and suggest related items/services outside of department that the customer may needEducate customers about the whole projectUsing empowerment program when necessary to satisfy customersExecute daily stock maintenance: all products signed, displayed, and clean Builds Skills and KnowledgeMaintain knowledge of all products in department and adjacent departmentsProactively seek knowledge on all products and services Maintains Safety and SecurityFollows all safety policies and procedures, Loss Prevention policies and procedures Competencies:Communicates EffectivelyCustomer Focus Skills:Interpersonal Skills Direct Manager/Direct Reports:Department Supervisor Travel Requirements:No travel requirements Physical Requirements:Bending, stooping, reaching, twisting, lifting, pushing, pulling, and moving items Working Conditions:Working within a flexible schedule that may include evening and weekendsWarehouse environment that can be dusty and noisyDoors are frequently open, causing drafts and interior temperature changes Minimum Education:High School Diploma or equivalent Minimum Years of Work Experience:1 to 2 years Retail or Trade experience an asset Minimum Leadership Experience:NA Certifications:NA Other Requirements/Assets:NAYour email Submit
