Bilingual Customer Service Agent (Fluent in French or Spanish, and English)
Summary:
The Bilingual Customer service agent role will report directly to the Resolutions Team Manager. This role will be responsible for ensuring the accurate and timely completion of appraisal request by providing superior customer service to NAS lenders, brokers and appraisers alike. As part of a high-volume team, the Resolution 1 Agent will ensure lenders and appraisers are kept up to date and each request meets all Service-Level-Agreements.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Core duties and responsibilities include the following. Other duties may be assigned.
Thoroughly review and process appraisal requests in new, accepted, appointment, Credit Pending status via the NAS appraisal management platform. Work assignment will be assigned and monitored by the team lead, and Resolutions Team Manager.
Effectively communicate with lenders and appraisers by providing status updates, and client support. Ensuring the proper holds times are placed in accordance with business requirements
Responsible for ensuring each request handled is in accordance with all department policies and procedures as outlined by Senior Management. Thoroughly review each request - understanding special directions as well as client and appraiser comments to ensure they adhere to SLA, Lender requirements, and appraiser lists.
Effectively communicate with management and cross-functional teams to ensure the timely completion of all requests within company-stated Service-Level Agreement.
Immediately responding to delayed files identify and escalate priority issues to the appropriate departments, Team Lead or Manager as per department guidelines.
Meet all applicable departmental and employee level metric requirements; (i.E. length of resolution time, hourly file output, quality requirements, call volumes etc.).
Maintain knowledge of and adhere to all organizational policies including but not limited to, data, security and health & safety polices.
Other duties as assigned
QUALIFICATIONS :
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education And/Or Experience:
Strongly Preferred:
Bachelor’s degree (ABA.) or equivalent from two-year College or technical school;
or one year related experience and/or training;
or equivalent combination of education and experience.
~1 year of experience in one of the following industries; business to business services, mortgage processing sector, call center/customer service environment, or professional data entry services
~ Students/Graduates of the RPA/RPAA and Professional Mortgage courses programs are highly desired.
Language Skills:
Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
Excellent communication skills - verbal and written fluency. French and/or Spanish is an asset.
Mathematical Skills:
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Reasoning Ability:
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
Computer Skills:
To perform this job successfully, an individual should have knowledge of;
Internet Software;
Spreadsheet Software (Excel);
Electronic Mail Software (Outlook);
Word Processing Software (Word);
Presentation Software (PowerPoint);
Call Management System considered asset.
Other Qualifications:
Must be available to work a variety of shifts between 8am–9pm Monday to Friday and occasional weekends (Saturday 12pm-4pm).
Must be able to come into the office 4 days a week.
Must have the ability to focus for long period of time with strong attention to details; remains energized and focused in a fast-paced and evolving environment.
Java and Tomcat Senior Developer
The Nationwide Group of Companies (TNG) is a pioneer in designing and developing outsourced financial services software, exclusively focused on creating comprehensive and customizable solutions to the real estate industry. Utilizing world class technology, TNG delivers solutions to the entire mortgage life cycle through its affiliated organizations.
Nationwide Appraisal Services (NAS) and Connexions form TNG. TNG benefits from a broad product suite, infrastructure and industry expertise and has transformed the home purchase, sale, mortgage and refinance process for consumers, lenders, realtors, and mortgage brokers.
As our organization grows, we seek a highly skilled Java and Tomcat Senior Developer to join our development team. As a Senior Developer, you will be responsible for the design, development, and maintenance of our web applications. You will also be responsible for providing technical guidance and mentorship to junior team members. The successful candidate will have a strong understanding of Java and the ability to work with Tomcat. You should have experience with web development and be comfortable working in a collaborative environment.
Design, develop, and maintain web applications using Java and Tomcat
· Mentor junior team members and provide technical guidance as needed
· Migrate legacy Java and Tomcat to current standards
· Work closely with project managers and stakeholders to understand business requirements and translate them into technical solutions
· 10+ years of experience as a Java developer
· Extensive experience with Tomcat and Linux
· Experience with web development and frameworks such as HTML, CSS, and JavaScript
· Strong understanding of software development principles and design patterns
· Experience with Agile development methodologies
· Experience with database design and SQL
· Experience with version control systems such as Git
· Experience with continuous integration and deployment tools
·
Director of IT
JOB DESCRIPTION
The Nationwide Group (TNG) is a pioneer in designing and developing outsourced financial services software, exclusively focused on creating comprehensive and customizable solutions for the real estate industry. Utilizing world-class technology, TNG delivers solutions to the entire mortgage life cycle through its affiliated organizations.
TNG benefits from a broad product suite, infrastructure, and industry expertise and has transformed the home purchase, sale, mortgage, and refinance process for consumers, lenders, realtors, and mortgage brokers.
POSITION DETAILS:
As the Director of IT, you will be responsible for the software development, Quality Assurance, and Product Management oversight of an application portfolio utilizing various development languages in an agile environment as well as managing alignment to strategic architecture considerations and application operational support. This role is very hands-on, and you will enjoy seeing the work you and your team create for your clients. A true application delivery expert, you will have 6-10 years of experience with developing and delivering a high volume of projects within the application portfolio. A proven relationship builder, you will have prior experience managing internal and external client interactions, gathering requirements and providing exemplary customer service. A natural leader, you must have deep technical knowledge and experience managing and working shoulder to shoulder with software developers.
RESPONSIBILITIES:
• Hands on development while facilitating technical solutions aligned to the architecture.
• Identifies tactical and long-term solutions to support business needs.
• Hands on Agile Development techniques and ensuring Agile values, manifesto are taken into consideration.
• Ability to allocate resources by development work packages and define them as MVP, Phase 1 and Release Candidate Structures.
• Evaluating and enabling development team performance including Onshore, Offshore and Vendor Outsourced projects.
• Motivating teams to collaborate, communicate, and deliver on commitments, including driving ownership and accountability to the team.
• Provides advice on matters related to enterprise IT Strategy and its development, addressing both business and IT needs.
• Represents organization with major customers, shareholders, and the public.
• Provide leadership in creating an environment for finding new and better ways for teams to work.
• Ability to package Code and Understand the Deployment Processes and align with Product Stakeholders.
• Work very closely with Director of Product and Production Support, Infrastructure Manager and Senior Manager of Data & Reporting.
• Ability to Review Code, Build solutions with minimum requirements, and thorough understanding of Cloud Computing and Microservices.
• Other duties as required.
QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Bachelor's degree in engineering, computer science, or related discipline.
• 10+ years of industry relevant experience (PaaS, SaaS, B2B, Fintech…).
• Knowledge of Real Estate Appraisal Services and Mortgage processing industries strongly desired.
• 5+ years managing development managers, while still remaining hands-on to the details.
• 5+ years directly (not dotted line) managing software projects.
• Knowledge of Agile/Lean practices such as Scrum, Kanban, User Stories, Story Mapping, Story Point Estimation, TDD, ATDD, CI, CD etc. Certifications are beneficial, although not required.
• Familiarity with Jira, Confluence, Service Desk, SharePoint or other resource management and tracking tools.
• Knowledge with, J2EE/Java, is required, Micro Services , Cloud Computing.
• Knowledge of Integration Tools such as Mulesoft.
• Knowledge of .NET, PHP, PL/SQL, MySQL, PostgreSQL, Java Script, JQuery, design patterns and web frameworks is a strong asset.
• Understanding of SOAP, MQ Series, RESTful web services and architecture.
• Experience leading large software teams (3-4 Scrum Teams) and/or multiple simultaneous projects.
• Demonstrated leadership skills with a mission to support agile teams in achieving their goals.
• Able to demonstrate a history of applying breakthrough thinking as a part of your leadership approach. Leading teams to exceed expectations on time to delivery, cost and quality.
• Demonstrated experience working with executives in technical settings, ability to convey expertise and passion to senior audiences.
• Demonstrated ability to hire and develop strong team members and leaders.
• Effective verbal communication with both technical and non-technical team members.
• Customer service oriented – professional, helpful, friendly, prompt response to requests for support and updates.
• Dedicated to learning business logic, rules and processes.
• Experience with IT Governance Management framework.
• Experience and exposure IT planning phases: Strategic, Portfolio, Product, Releases.
• Experience with cloud computing and native cloud applications.
• Experience with DevOps environments / processes / tools and understanding QA tools (such as Ranorex, Postman).
• Experience with Incident, Problem, and Change management processes / tools.
• Experience with Asset management and budgets.
Desktop Support
JOB DESCRIPTION
The Nationwide Group (TNG) is a pioneer in designing and developing outsourced financial services software, exclusively focused on creating comprehensive and customizable solutions for the real estate industry. Utilizing world-class technology, TNG delivers solutions to the entire mortgage life cycle through its affiliated organizations.
TNG benefits from a broad product suite, infrastructure, and industry expertise and has transformed the home purchase, sale, mortgage, and refinance process for consumers, lenders, realtors, and mortgage brokers.
POSITION DETAILS:
This desktop support role will be reporting to the CTO. This role is responsible for providing technical support and assistance to end-users regarding hardware, software, and network-related issues. This role involves troubleshooting and resolving technical problems, maintaining desktop environments, and ensuring smooth day-to-day operations of IT systems.
RESPONSIBILITIES:
Provide first-level technical support to end-users, including troubleshooting hardware, software, and network issues.
Install, configure, and maintain desktop and laptop computers, peripherals, and mobile devices.
Assist all corporate users with problems relating to peripheral devices (printers, monitors, PCs, etc.), software applications (Microsoft Office), operating systems (Microsoft Windows 7/8/10), and Microsoft Networking, Apple technologies, etc.
Answer technical help desk calls pleasantly and aim for first contact resolution, with general working knowledge of all corporate software/hardware packages and networks.
Assist in the support of corporate field mobile technologies.
Manage and support user accounts, including email, active directory, and access rights.
Monitor and manage helpdesk ticketing system, ensuring timely resolution of issue.
Support meeting room technologies for corporate meetings.
Assist with the deployment of new hardware and software, including updates and patches.
Document and maintain IT support procedures and knowledge base articles.
Actively identify and analyze help desk trends by capturing historical information through a Problem Ticketing system to resolve ongoing problems.
Perform 1st and 2nd level support for client software and hardware issues and network diagnosis to identify potential areas of failure.
Collaborate with other IT team members to resolve complex technical issues.
Provide training and support to end-users to enhance their technical skills and understanding.
Participate in IT projects and initiatives as needed.
Perform other duties as assigned.
QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Bachelor’s degree (B. A.) in Information Technology, Computer Science, or a related field (or equivalent experience); or 3 to 5 years related(consulting) experience and/or training; or equivalent combination of education and experience. Technical Background / Degree Program preferred.
Able to discuss experience with cloud software solutions.
Proficiency in Windows and macOS operating systems.
Knowledge of networking concepts, including TCP/IP, DNS, and DHCP.
Experience with Active Directory, Microsoft Office 365, and remote support tools.
Ability to work independently and as part of a team.
Able to discuss the benefits of a Software as a Service Model
Basic Knowledge of implementation and configuration of enterprise systems such as CRM, PSA, or ERP.
Certification such as CompTIA A+, Network+, or Microsoft Certified: Modern Desktop Administrator Associate is a plus.
Strong problem-solving and analytical skills.
Possesses excellent oral and written communication skills.
Ability to learn quickly and think creatively.
Team player with strong interpersonal skills and ability to take a leadership role when necessary.
Detail oriented individual with the ability to quickly assimilate and apply new concepts, business models, and technologies.
We are committed to providing persons with disabilities equal opportunities regarding all employment activities, including access to jobs and accommodations during employment as required, in accordance with the Ontario Human Rights Code (OHRC) and the Accessibility for Ontarians with Disabilities Act (AODA).
Director of IT
JOB DESCRIPTION
The Nationwide Group (TNG) is a pioneer in designing and developing outsourced financial services software, exclusively focused on creating comprehensive and customizable solutions for the real estate industry. Utilizing world-class technology, TNG delivers solutions to the entire mortgage life cycle through its affiliated organizations.
TNG benefits from a broad product suite, infrastructure, and industry expertise and has transformed the home purchase, sale, mortgage, and refinance process for consumers, lenders, realtors, and mortgage brokers.
POSITION DETAILS:
As the Director of IT, you will be responsible for the software development, Quality Assurance, and Product Management oversight of an application portfolio utilizing various development languages in an agile environment as well as managing alignment to strategic architecture considerations and application operational support. This role is very hands-on, and you will enjoy seeing the work you and your team create for your clients. A true application delivery expert, you will have 6-10 years of experience with developing and delivering a high volume of projects within the application portfolio. A proven relationship builder, you will have prior experience managing internal and external client interactions, gathering requirements and providing exemplary customer service. A natural leader, you must have deep technical knowledge and experience managing and working shoulder to shoulder with software developers.
RESPONSIBILITIES:
• Hands on development while facilitating technical solutions aligned to the architecture.
• Identifies tactical and long-term solutions to support business needs.
• Hands on Agile Development techniques and ensuring Agile values, manifesto are taken into consideration.
• Ability to allocate resources by development work packages and define them as MVP, Phase 1 and Release Candidate Structures.
• Evaluating and enabling development team performance including Onshore, Offshore and Vendor Outsourced projects.
• Motivating teams to collaborate, communicate, and deliver on commitments, including driving ownership and accountability to the team.
• Provides advice on matters related to enterprise IT Strategy and its development, addressing both business and IT needs.
• Represents organization with major customers, shareholders, and the public.
• Provide leadership in creating an environment for finding new and better ways for teams to work.
• Ability to package Code and Understand the Deployment Processes and align with Product Stakeholders.
• Work very closely with Director of Product and Production Support, Infrastructure Manager and Senior Manager of Data & Reporting.
• Ability to Review Code, Build solutions with minimum requirements, and thorough understanding of Cloud Computing and Microservices.
• Other duties as required.
QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Bachelor's degree in engineering, computer science, or related discipline.
• 10+ years of industry relevant experience (PaaS, SaaS, B2B, Fintech…).
• Knowledge of Real Estate Appraisal Services and Mortgage processing industries strongly desired.
• 5+ years managing development managers, while still remaining hands-on to the details.
• 5+ years directly (not dotted line) managing software projects.
• Knowledge of Agile/Lean practices such as Scrum, Kanban, User Stories, Story Mapping, Story Point Estimation, TDD, ATDD, CI, CD etc. Certifications are beneficial, although not required.
• Familiarity with Jira, Confluence, Service Desk, SharePoint or other resource management and tracking tools.
• Knowledge with, J2EE/Java, is required, Micro Services , Cloud Computing.
• Knowledge of Integration Tools such as Mulesoft.
• Knowledge of .NET, PHP, PL/SQL, MySQL, PostgreSQL, Java Script, JQuery, design patterns and web frameworks is a strong asset.
• Understanding of SOAP, MQ Series, RESTful web services and architecture.
• Experience leading large software teams (3-4 Scrum Teams) and/or multiple simultaneous projects.
• Demonstrated leadership skills with a mission to support agile teams in achieving their goals.
• Able to demonstrate a history of applying breakthrough thinking as a part of your leadership approach. Leading teams to exceed expectations on time to delivery, cost and quality.
• Demonstrated experience working with executives in technical settings, ability to convey expertise and passion to senior audiences.
• Demonstrated ability to hire and develop strong team members and leaders.
• Effective verbal communication with both technical and non-technical team members.
• Customer service oriented – professional, helpful, friendly, prompt response to requests for support and updates.
• Dedicated to learning business logic, rules and processes.
• Experience with IT Governance Management framework.
• Experience and exposure IT planning phases: Strategic, Portfolio, Product, Releases.
• Experience with cloud computing and native cloud applications.
• Experience with DevOps environments / processes / tools and understanding QA tools (such as Ranorex, Postman).
• Experience with Incident, Problem, and Change management processes / tools.
• Experience with Asset management and budgets.
Director of IT
JOB DESCRIPTION
The Nationwide Group (TNG) is a pioneer in designing and developing outsourced financial services software, exclusively focused on creating comprehensive and customizable solutions for the real estate industry. Utilizing world-class technology, TNG delivers solutions to the entire mortgage life cycle through its affiliated organizations.
TNG benefits from a broad product suite, infrastructure, and industry expertise and has transformed the home purchase, sale, mortgage, and refinance process for consumers, lenders, realtors, and mortgage brokers.
POSITION DETAILS:
As the Director of IT, you will be responsible for the software development, Quality Assurance, and Product Management oversight of an application portfolio utilizing various development languages in an agile environment as well as managing alignment to strategic architecture considerations and application operational support. This role is very hands-on, and you will enjoy seeing the work you and your team create for your clients. A true application delivery expert, you will have 6-10 years of experience with developing and delivering a high volume of projects within the application portfolio. A proven relationship builder, you will have prior experience managing internal and external client interactions, gathering requirements and providing exemplary customer service. A natural leader, you must have deep technical knowledge and experience managing and working shoulder to shoulder with software developers.
RESPONSIBILITIES:
• Hands on development while facilitating technical solutions aligned to the architecture.
• Identifies tactical and long-term solutions to support business needs.
• Hands on Agile Development techniques and ensuring Agile values, manifesto are taken into consideration.
• Ability to allocate resources by development work packages and define them as MVP, Phase 1 and Release Candidate Structures.
• Evaluating and enabling development team performance including Onshore, Offshore and Vendor Outsourced projects.
• Motivating teams to collaborate, communicate, and deliver on commitments, including driving ownership and accountability to the team.
• Provides advice on matters related to enterprise IT Strategy and its development, addressing both business and IT needs.
• Represents organization with major customers, shareholders, and the public.
• Provide leadership in creating an environment for finding new and better ways for teams to work.
• Ability to package Code and Understand the Deployment Processes and align with Product Stakeholders.
• Work very closely with Director of Product and Production Support, Infrastructure Manager and Senior Manager of Data & Reporting.
• Ability to Review Code, Build solutions with minimum requirements, and thorough understanding of Cloud Computing and Microservices.
• Other duties as required.
QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Bachelor's degree in engineering, computer science, or related discipline.
• 10+ years of industry relevant experience (PaaS, SaaS, B2B, Fintech…).
• Knowledge of Real Estate Appraisal Services and Mortgage processing industries strongly desired.
• 5+ years managing development managers, while still remaining hands-on to the details.
• 5+ years directly (not dotted line) managing software projects.
• Knowledge of Agile/Lean practices such as Scrum, Kanban, User Stories, Story Mapping, Story Point Estimation, TDD, ATDD, CI, CD etc. Certifications are beneficial, although not required.
• Familiarity with Jira, Confluence, Service Desk, SharePoint or other resource management and tracking tools.
• Knowledge with, J2EE/Java, is required, Micro Services , Cloud Computing.
• Knowledge of Integration Tools such as Mulesoft.
• Knowledge of .NET, PHP, PL/SQL, MySQL, PostgreSQL, Java Script, JQuery, design patterns and web frameworks is a strong asset.
• Understanding of SOAP, MQ Series, RESTful web services and architecture.
• Experience leading large software teams (3-4 Scrum Teams) and/or multiple simultaneous projects.
• Demonstrated leadership skills with a mission to support agile teams in achieving their goals.
• Able to demonstrate a history of applying breakthrough thinking as a part of your leadership approach. Leading teams to exceed expectations on time to delivery, cost and quality.
• Demonstrated experience working with executives in technical settings, ability to convey expertise and passion to senior audiences.
• Demonstrated ability to hire and develop strong team members and leaders.
• Effective verbal communication with both technical and non-technical team members.
• Customer service oriented – professional, helpful, friendly, prompt response to requests for support and updates.
• Dedicated to learning business logic, rules and processes.
• Experience with IT Governance Management framework.
• Experience and exposure IT planning phases: Strategic, Portfolio, Product, Releases.
• Experience with cloud computing and native cloud applications.
• Experience with DevOps environments / processes / tools and understanding QA tools (such as Ranorex, Postman).
• Experience with Incident, Problem, and Change management processes / tools.
• Experience with Asset management and budgets.
Director of ITJOB DESCRIPTIONThe Nationwide Group (TNG) is a pioneer in designing and developing outsourced financial services software, exclusively focused on creating comprehensive and customizable solutions for the real estate industry. Utilizing world-class technology, TNG delivers solutions to the entire mortgage life cycle through its affiliated organizations.TNG benefits from a broad product suite, infrastructure, and industry expertise and has transformed the home purchase, sale, mortgage, and refinance process for consumers, lenders, realtors, and mortgage brokers.POSITION DETAILS:As the Director of IT, you will be responsible for the software development, Quality Assurance, and Product Management oversight of an application portfolio utilizing various development languages in an agile environment as well as managing alignment to strategic architecture considerations and application operational support. This role is very hands-on, and you will enjoy seeing the work you and your team create for your clients. A true application delivery expert, you will have 6-10 years of experience with developing and delivering a high volume of projects within the application portfolio. A proven relationship builder, you will have prior experience managing internal and external client interactions, gathering requirements and providing exemplary customer service. A natural leader, you must have deep technical knowledge and experience managing and working shoulder to shoulder with software developers.RESPONSIBILITIES:• Hands on development while facilitating technical solutions aligned to the architecture.• Identifies tactical and long-term solutions to support business needs.• Hands on Agile Development techniques and ensuring Agile values, manifesto are taken into consideration.• Ability to allocate resources by development work packages and define them as MVP, Phase 1 and Release Candidate Structures.• Evaluating and enabling development team performance including Onshore, Offshore and Vendor Outsourced projects.• Motivating teams to collaborate, communicate, and deliver on commitments, including driving ownership and accountability to the team.• Provides advice on matters related to enterprise IT Strategy and its development, addressing both business and IT needs.• Represents organization with major customers, shareholders, and the public.• Provide leadership in creating an environment for finding new and better ways for teams to work.• Ability to package Code and Understand the Deployment Processes and align with Product Stakeholders.• Work very closely with Director of Product and Production Support, Infrastructure Manager and Senior Manager of Data & Reporting.• Ability to Review Code, Build solutions with minimum requirements, and thorough understanding of Cloud Computing and Microservices.• Other duties as required. QUALIFICATIONS:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.• Bachelor's degree in engineering, computer science, or related discipline.• 10+ years of industry relevant experience (PaaS, SaaS, B2B, Fintech…).• Knowledge of Real Estate Appraisal Services and Mortgage processing industries strongly desired.• 5+ years managing development managers, while still remaining hands-on to the details.• 5+ years directly (not dotted line) managing software projects.• Knowledge of Agile/Lean practices such as Scrum, Kanban, User Stories, Story Mapping, Story Point Estimation, TDD, ATDD, CI, CD etc. Certifications are beneficial, although not required.• Familiarity with Jira, Confluence, Service Desk, SharePoint or other resource management and tracking tools.• Knowledge with, J2EE/Java, is required, Micro Services , Cloud Computing.• Knowledge of Integration Tools such as Mulesoft.• Knowledge of .NET, PHP, PL/SQL, MySQL, PostgreSQL, Java Script, JQuery, design patterns and web frameworks is a strong asset.• Understanding of SOAP, MQ Series, RESTful web services and architecture.• Experience leading large software teams (3-4 Scrum Teams) and/or multiple simultaneous projects.• Demonstrated leadership skills with a mission to support agile teams in achieving their goals.• Able to demonstrate a history of applying breakthrough thinking as a part of your leadership approach. Leading teams to exceed expectations on time to delivery, cost and quality.• Demonstrated experience working with executives in technical settings, ability to convey expertise and passion to senior audiences.• Demonstrated ability to hire and develop strong team members and leaders.• Effective verbal communication with both technical and non-technical team members.• Customer service oriented – professional, helpful, friendly, prompt response to requests for support and updates.• Dedicated to learning business logic, rules and processes.• Experience with IT Governance Management framework.• Experience and exposure IT planning phases: Strategic, Portfolio, Product, Releases.• Experience with cloud computing and native cloud applications.• Experience with DevOps environments / processes / tools and understanding QA tools (such as Ranorex, Postman).• Experience with Incident, Problem, and Change management processes / tools.• Experience with Asset management and budgets.
Senior Accountant
JOB DESCRIPTION
The Nationwide Group (TNG) is a pioneer in designing and developing outsourced financial services software, exclusively focused on creating comprehensive and customizable solutions for the real estate industry. Utilizing world-class technology, TNG delivers solutions to the entire mortgage life cycle through its affiliated organizations.
TNG benefits from a broad product suite, infrastructure, and industry expertise and has transformed the home purchase, sale, mortgage, and refinance process for consumers, lenders, realtors, and mortgage brokers.
POSITION DETAILS:
Reporting to the Controller, this role will be responsible for ensuring the accurate processing of invoices, expense report and other payment requests regarding clients, internal staff and appraisers; provides financial information to management by researching and analyzing accounting data; preparing reports. The position will be responsible for applying accounting principles and procedures to analyze financial information, prepare accurate and timely financial reports and statements and ensure appropriate accounting control procedures by performing the following duties.
RESPONSIBILITIES:
Core duties and responsibilities. Other duties may be assigned.
• Processing of accounts transactions and verify that transactions comply with financial policies and procedures
• Prepare batches of invoices for data entry
• Resolving account issues with clients and internal staff
• Reconciliations of inter-company accounts, general ledger accounts etc; reconciles financial discrepancies by collecting and analyzing account information
• Perform relevant accounting functions including review/maintenance of the accounts payable/receivable sub-ledger, and general ledger accounts, and project accounting; ensures accuracy and timeliness
• Maintain Prepaid, Accrual schedules and fixed assets where needed
• Prepare and assist with government remittances to meet required deadlines in different financial jurisdiction
• Assist with intercompany transactions month end and year end reporting
• Assist with bank reconciliations, month end journal entries and balance sheet accounts reconciliations
• Active involvement with cash flow preparation, and preparation and monitoring of budgets with in-depth analytics of expense variances to budget
• Active involvement with year-end audit & tax schedules for different tax jurisdiction
• Maintain knowledge of and adhere to all organizational policies including but not limited to, data, security and health & safety polices
• Other duties as required
QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Bachelor's degree (B.A.) from four-year college or university in accounting
• CGA or CA accreditation/designation with 5+ years’ experience
• Minimum two years’ experience working in a privately held organization
• Comprehensive knowledge of accounting theories and practices
• Comprehensive knowledge of municipality accounting regulations as determined by the government
• 5+ years related work experience which includes experience in accounting best practices, analytical review and financial analysis and reporting
• Advanced skills and experience with ERP systems required (Sage 300/ACCPAC)
• Knowledge of accounting terminology and using spreadsheets and/or automated accounting systems
• Proven expert level Excel skills
Desktop Support
JOB DESCRIPTION
The Nationwide Group (TNG) is a pioneer in designing and developing outsourced financial services software, exclusively focused on creating comprehensive and customizable solutions for the real estate industry. Utilizing world-class technology, TNG delivers solutions to the entire mortgage life cycle through its affiliated organizations.
TNG benefits from a broad product suite, infrastructure, and industry expertise and has transformed the home purchase, sale, mortgage, and refinance process for consumers, lenders, realtors, and mortgage brokers.
POSITION DETAILS:
This desktop support role will be reporting to the CTO. This role is responsible for providing technical support and assistance to end-users regarding hardware, software, and network-related issues. This role involves troubleshooting and resolving technical problems, maintaining desktop environments, and ensuring smooth day-to-day operations of IT systems.
RESPONSIBILITIES:
Provide first-level technical support to end-users, including troubleshooting hardware, software, and network issues.
Install, configure, and maintain desktop and laptop computers, peripherals, and mobile devices.
Assist all corporate users with problems relating to peripheral devices (printers, monitors, PCs, etc.), software applications (Microsoft Office), operating systems (Microsoft Windows 7/8/10), and Microsoft Networking, Apple technologies, etc.
Answer technical help desk calls pleasantly and aim for first contact resolution, with general working knowledge of all corporate software/hardware packages and networks.
Assist in the support of corporate field mobile technologies.
Manage and support user accounts, including email, active directory, and access rights.
Monitor and manage helpdesk ticketing system, ensuring timely resolution of issue.
Support meeting room technologies for corporate meetings.
Assist with the deployment of new hardware and software, including updates and patches.
Document and maintain IT support procedures and knowledge base articles.
Actively identify and analyze help desk trends by capturing historical information through a Problem Ticketing system to resolve ongoing problems.
Perform 1st and 2nd level support for client software and hardware issues and network diagnosis to identify potential areas of failure.
Collaborate with other IT team members to resolve complex technical issues.
Provide training and support to end-users to enhance their technical skills and understanding.
Participate in IT projects and initiatives as needed.
Perform other duties as assigned.
QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Bachelor’s degree (B. A.) in Information Technology, Computer Science, or a related field (or equivalent experience); or 3 to 5 years related(consulting) experience and/or training; or equivalent combination of education and experience. Technical Background / Degree Program preferred.
Able to discuss experience with cloud software solutions.
Proficiency in Windows and macOS operating systems.
Knowledge of networking concepts, including TCP/IP, DNS, and DHCP.
Experience with Active Directory, Microsoft Office 365, and remote support tools.
Ability to work independently and as part of a team.
Able to discuss the benefits of a Software as a Service Model
Basic Knowledge of implementation and configuration of enterprise systems such as CRM, PSA, or ERP.
Certification such as CompTIA A+, Network+, or Microsoft Certified: Modern Desktop Administrator Associate is a plus.
Strong problem-solving and analytical skills.
Possesses excellent oral and written communication skills.
Ability to learn quickly and think creatively.
Team player with strong interpersonal skills and ability to take a leadership role when necessary.
Detail oriented individual with the ability to quickly assimilate and apply new concepts, business models, and technologies.
We are committed to providing persons with disabilities equal opportunities regarding all employment activities, including access to jobs and accommodations during employment as required, in accordance with the Ontario Human Rights Code (OHRC) and the Accessibility for Ontarians with Disabilities Act (AODA).
Desktop Support
JOB DESCRIPTION
The Nationwide Group (TNG) is a pioneer in designing and developing outsourced financial services software, exclusively focused on creating comprehensive and customizable solutions for the real estate industry. Utilizing world-class technology, TNG delivers solutions to the entire mortgage life cycle through its affiliated organizations.
TNG benefits from a broad product suite, infrastructure, and industry expertise and has transformed the home purchase, sale, mortgage, and refinance process for consumers, lenders, realtors, and mortgage brokers.
POSITION DETAILS:
This desktop support role will be reporting to the CTO. This role is responsible for providing technical support and assistance to end-users regarding hardware, software, and network-related issues. This role involves troubleshooting and resolving technical problems, maintaining desktop environments, and ensuring smooth day-to-day operations of IT systems.
RESPONSIBILITIES:
Provide first-level technical support to end-users, including troubleshooting hardware, software, and network issues.
Install, configure, and maintain desktop and laptop computers, peripherals, and mobile devices.
Assist all corporate users with problems relating to peripheral devices (printers, monitors, PCs, etc.), software applications (Microsoft Office), operating systems (Microsoft Windows 7/8/10), and Microsoft Networking, Apple technologies, etc.
Answer technical help desk calls pleasantly and aim for first contact resolution, with general working knowledge of all corporate software/hardware packages and networks.
Assist in the support of corporate field mobile technologies.
Manage and support user accounts, including email, active directory, and access rights.
Monitor and manage helpdesk ticketing system, ensuring timely resolution of issue.
Support meeting room technologies for corporate meetings.
Assist with the deployment of new hardware and software, including updates and patches.
Document and maintain IT support procedures and knowledge base articles.
Actively identify and analyze help desk trends by capturing historical information through a Problem Ticketing system to resolve ongoing problems.
Perform 1st and 2nd level support for client software and hardware issues and network diagnosis to identify potential areas of failure.
Collaborate with other IT team members to resolve complex technical issues.
Provide training and support to end-users to enhance their technical skills and understanding.
Participate in IT projects and initiatives as needed.
Perform other duties as assigned.
QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Bachelor’s degree (B. A.) in Information Technology, Computer Science, or a related field (or equivalent experience); or 3 to 5 years related(consulting) experience and/or training; or equivalent combination of education and experience. Technical Background / Degree Program preferred.
Able to discuss experience with cloud software solutions.
Proficiency in Windows and macOS operating systems.
Knowledge of networking concepts, including TCP/IP, DNS, and DHCP.
Experience with Active Directory, Microsoft Office 365, and remote support tools.
Ability to work independently and as part of a team.
Able to discuss the benefits of a Software as a Service Model
Basic Knowledge of implementation and configuration of enterprise systems such as CRM, PSA, or ERP.
Certification such as CompTIA A+, Network+, or Microsoft Certified: Modern Desktop Administrator Associate is a plus.
Strong problem-solving and analytical skills.
Possesses excellent oral and written communication skills.
Ability to learn quickly and think creatively.
Team player with strong interpersonal skills and ability to take a leadership role when necessary.
Detail oriented individual with the ability to quickly assimilate and apply new concepts, business models, and technologies.
We are committed to providing persons with disabilities equal opportunities regarding all employment activities, including access to jobs and accommodations during employment as required, in accordance with the Ontario Human Rights Code (OHRC) and the Accessibility for Ontarians with Disabilities Act (AODA).
