A prominent community service organization in Ottawa is seeking a Manager of Residential Services. This role involves overseeing operations of various client programs, developing services, and ensuring compliance with the City's Housing First objectives. Candidates should possess strong leadership and communication skills, along with a relevant degree and at least four years of management experience in related fields. A competitive salary range of $66,831.48 to $83,539.35 is offered, with great opportunities for community impact.
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Join to apply for the Manager of Residential Services role at The Salvation Army in Canada 5 days ago Be among the first 25 applicants Who We Are The Salvation Army has served people in need in communities across Canada and Bermuda for more than 130 years. We help more than 2 million people each year by providing food, clothing, shelter and support for those experiencing unemployment, addiction and family challenges. As a faith‑and‑values‑based organization, we welcome people of all backgrounds and walk of life. Mission Statement The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world. Job Description The purpose of this role is to oversee day‑to‑day operations of the Ottawa Booth Centre’s residential client programs, ensuring they meet the City of Ottawa’s Housing First and Diversion program requirements. The Manager will maintain mission‑focused relationships with internal partners and community/funding partners. Accountabilities Service Development, Delivery and Review Supervise and manage daily operations of Residential Services, Shelter Diversion Services, Shelter Case Management, Transitional House, Life Skills and Landlord Line. Develop appropriate services for adult male clients served by the above programs. Ensure programs meet objectives of the City of Ottawa Housing Prioritization mandate. Maintain client intervention/case management system in compliance with funder and Salvation Army standards. Review and revise policies and procedures supporting residential services. Coordinate case conferences and facilitate referrals, goal planning, and ongoing support. Ensure diversion team utilizes provided tools (VI SPDAT/SPDAT) and meets funder objectives. Triaged and log all Landlord line calls, following up with housing service providers and landlords. Participate in City Housing Coordination meetings and forward housing referrals appropriately. Continuously evaluate effectiveness of the client intervention/case management system. Administration Contribute to policy and procedure development for Residential Services. Conduct staff meetings to review operational performance and deliver training. Implement shift‑change procedures, logbook documentation and communication tools. Prepare statistical and operational reports for management and external agencies. Distribute staff schedules timely and ensure accurate payroll documentation. Coordinate with other service coordinators and supervisors for client effectiveness. Participate in Leadership Team and interdepartmental meetings. Human Resources Identify job vacancies and follow Booth Centre hiring procedures. Ensure staff receive appropriate training and understand all policies and procedures. Supervise Front Desk Supervisors, Front Line Workers, Transitional House Supervisor, Special Care Worker, Residential Case Workers, Shelter Based Case Managers, Life Skills workers, Landlord Line services and any other positions in Residential Services, conducting documented supervisory meetings, performance appraisals and disciplinary action. Comply with the union contract in force. Community Liaison Develop and maintain contacts with community partners and serve on community committees as requested. Coordinate with outreach and community workers who enter the Ottawa Booth Centre. Participate in community planning initiatives requested by management. Financial Provide input to Management/Finance team for budget preparation. Assist Accounting with RMOC billings and direct payments. Ensure all monies, rent, donations and goods received at the Front Desk are properly accounted for. Provide invoicing and payment information to accounting as needed. Safety and Security Implement appropriate safety and security procedures. Ensure staff are trained and prepared to implement emergency procedures. Enforce safety and security guidelines for residents and staff impartially. Serve as management on‑call on a rotation basis with Front Desk Supervisors. Health and Safety Adhere to all health and safety policies and procedures, complying with the Occupational Health and Safety Act and WSIB. Ensure enforcement and respect of safety and security guidelines. CRITICAL RELATIONSHIP MANAGEMENT Governance Boards and Councils: None Internal Supervise Front Desk Supervisors, Front Line Workers, Special Care Workers, Caseworkers, Shelter Based Case Managers, Transitional House Supervisor, Transition House Front Line Workers, Life Skills Workers, Landlord Line and other positions. Act as part of the leadership team at the Ottawa Booth Centre. External Collaborate with community partners, including the onsite Special Care Unit. MANAGERIAL/Technical Leadership RESPONSIBILITY Director of Programs FINANCIAL AND MATERIALS MANAGEMENT None Working Conditions May deal with angry and abusive clients. May encounter physical and verbal abuse. May be required to deal with client overdose and other medical situations. This position is considered a management position for the purposes of the Employment Standards Act of Ontario and is not covered by various ESA rules. Other Responsibilities The above responsibilities must be discharged in accordance with The Salvation Army’s Mission Statement, in a professional manner, exemplifying Christian standards of conduct. Education, Qualifications And Certifications Relevant community college/university education in social work or related fields. Experience And Skilled Knowledge Requirements Minimum 4 years effective management experience. Minimum three years of experience working with urban disadvantaged populations. Strong interpersonal and leadership skills. Experience working cooperatively with community resource agencies. Effective communication skills, particularly in negotiating and advocating for client needs. Experience administering Narcan and/or Narcan training (strong asset). Skills And Capabilities Good writing skills for documentation and correspondence. Strong computer skills including Microsoft Office. Bilingualism preferred. Must supply a current Clear Police Reference Check for Vulnerable Sector. Compensation The target hiring range for this position is $66,831.48 to $83,539.35 with a maximum of $100,247.22. Placement in the salary range will be based on market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role. The Salvation Army will provide reasonable accommodation upon request. Please email if you have a need for any accommodation and we will be pleased to discuss this with you. Seniority level Director Employment type Full-time Job function Other Non‑profit Organization Management #J-18808-Ljbffr
Join to apply for the DRC Associate role at The Salvation Army in Canada . Who We Are For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. Mission Statement The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world. Job Description Position purpose summary: The role will be responsible for standard warehouse duties of receiving, sorting, putting away, picking and shipping of various donations, primarily goods and food products for a great cause. Regular power equipment use is required as well as a significant amount of manual work and use of computer systems to help supply donated goods to member agencies who help the needy in our communities. Responsibilities Warehouse Responsibilities Perform shipping and receiving of goods. Loading and off‑loading of trucks using powered and manual MHE. Operate various types of forklifts to move and store goods in warehouse according to layout plan. Inspect goods received for quality, damage, expiry dates; document, rotate, and store stock appropriately. Build skids of fresh, frozen and/or dry goods for delivery. Sort and categorize food and non‑food items. Accurately count and weigh product being delivered or shipped. Assist with inventory reconciliation (cycle counting). Use Warehouse Management System/Inventory Management System to record and facilitate operations. Perform general cleaning and maintenance tasks of warehouse, yard, and equipment. Inspect powered and manual material handling equipment to ensure safe use. Replenish/put away materials using reach truck to navigate narrow aisles. Order planning and order release tasks as required. General Responsibilities Promote the Mission, Policies and Objectives of the Ontario Distribution Centre. Prepare, complete and submit documentation in a timely manner as required. Maintain a clean and organized work environment. Adhere to the Salvation Army Policy & Procedure and Health & Safety Guidelines. Wear appropriate safety and PPE and maintain a clean uniform. Ensure all work is completed in a safe manner, in accordance with TSA, WSIB, CVOR and other regulatory requirements. Perform other work‑related duties as assigned. Critical Relationship Management Collaborate with the Supply Chain Warehouse Manager/Workers, Drivers, and volunteers. Interact courteously and professionally with suppliers and donors. Financial And Material Management Accountable for operating and inspecting specialized equipment. Responsible for efficient handling of goods, distribution to clients, consideration of stock and best‑before dates. Maintain organization assets in accordance with guidelines. Does not process any financial transactions. Working Conditions Permanent full‑time position. Work performed mainly in a warehouse environment with exposure to handling garbage, monotony, various odors, and working in freezers and refrigerators. Occasional outdoor work in winter. Sustained heavy labor; lifting up to 50 lbs required. Education, Experience And Qualifications Willingness to support The Salvation Army's mission. Compliance with OH&S Act and regulations. Completion of some high school. Current Forklift Operators Certificate. More than 6 months of related experience in a store or warehouse environment. Skills And Capabilities Attention to detail and ability to follow legislation, directions, policies, procedures. Ability to lift up to 50 pounds. Reliable, self‑motivated, confident. Team and independent work ability. Good verbal and written communication skills. Flexible work schedule during peak seasons. Excellent communication skills. Multitasking capability. Understanding of the Code of Ethics. Consultative, diplomatic, tactful manner. Organizational and time‑management skills. Compensation The target hiring range for this position is $17.60 to $20.01 with a maximum of $24.01. Accommodation The Salvation Army will provide reasonable accommodation upon request. Please email if you have a need for any accommodation and we will be pleased to discuss this with you. Seniority level Entry level Employment type Full‑time Job function Other Industries Non‑profit Organization Management #J-18808-Ljbffr
A non-profit organization is seeking a DRC Associate to manage warehouse duties, including receiving, sorting, and shipping goods for community aid. The role requires operating forklifts and performing manual tasks while ensuring safety and efficiency. Candidates should have a Forklift Operators Certificate and a willingness to support the mission. This is a full-time entry-level position based in Toronto, Ontario with compensation ranging from $17.60 to $20.01 per hour.
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Who We Are For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here. Mission Statement The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world. IT Finance Controller Position Purpose Summary: The IT Finance Controller works with the IT Teams and relevant stakeholders in investigating and modeling business functions, processes, information flows and data structures, effective investments, etc. Gathering information; evaluating output requirements and formats Analyzing and modeling existing business processes Analyzing and documenting business procedures Preparing reports by collecting, analyzing, and summarizing information Key Accountabilities Business Support & Analysis Support the analysis of data required, providing better solutions, technology integration, or systems improvements. Develop and consult on key performance indicators and measurements. Monitor various reports of the performance reporting service to ensure that they are accurate and timely. Set queries and prepare various reports e.g., donations, program participation, operational expense, headcount, investment validation, reports on risk, portfolio positions, manager style and structuring. Analyse key performance and financial indicators, etc. to evaluate portfolio, programs, projects, department expense, and various parameters and support business decisions. Evaluating business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions Provide analytic support to other departments by coordinating the cross functional data extracted from various databases and data interpretation and solution communication. Suggest new processes and techniques which will improve the efficiency or effectiveness of functions and teams. Written and Verbal Communication Work as part of a larger business solutions team, when required, assisting with solution(s) development. Effectively communicating insights and plans to cross-functional team members, and management and leadership. Prepare complex analysis, presentations, and tables to support operational and capital cost management – planning, estimating, budgeting, forecasting, monitoring and controlling, so activities can be completed within the approved budgets. Participate in meetings with stakeholders and present analysis, business cases, and solutions. Stakeholder Management Support key stakeholders in understanding the implications of options and decisions. Gathering critical information from meetings with various stakeholders and producing useful reports. Build relationships with key stakeholders and provide regular and meaningful opportunities to provide both feedback and updates on progress and critical staging points and outcomes. Participate in meetings with stakeholders and present analysis, business cases, and solutions. Support regular audits, reconciliations, headcount count, budget, and strategic planning. May support Investment team in measuring performance, reviewing compliance, monitoring OPEX & CAPEX, supporting administration of the investments. Perform other duties as assigned. Education, Qualifications and Certifications Bachelor’s degree in Business Studies, Business Administration, Finance/Accounting Management, Information Technology or relevant graduate qualifications including CBAP certification. Six Sigma / Lean certification is an asset. 7 – 10 years hands on experience performing business support and analysis functions in complex organizations. Knowledge of operational and capital expense planning techniques, IT and digital operations and processes, as well as knowledge of computer systems including analytic programs, Tableau, Power BI, spreadsheets, word processing, flow charts and presentation skills. Pragmatic and able to simply communicate complex problems and solutions. Demonstrated ability to document business process, procedures and requirements in a straightforward manner. Demonstrated ability to quickly build strong trust-based relationships with project sponsors and stakeholders. Proven ability to prioritize, schedule and perform work to meet deadlines and commitments, and work within a team environment. Strong sense of integrity and confidentiality with professional ethics and a balanced sense of fairness and flexibility. Positive, proactive, enthusiastic, solution-focused and will take initiative. Compensation The target hiring range for this position is $81,170.48 to $101,463.10 with a maximum of $121,755.72. Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role. Accommodations The Salvation Army will provide reasonable accommodation upon request. Please email if you have a need for any accommodation and we will be pleased to discuss this with you. Seniority level Mid-Senior level Employment type Full-time Job function Finance and Sales Industry Non-profit Organization Management #J-18808-Ljbffr
Finance Program Lead Join to apply for the Finance Program Lead role at The Salvation Army in Canada . We are embarking on a transformative journey to modernize our Finance ERP landscape, replacing our current platform with a cloud-based solution. The Finance ERP Program Lead will drive this initiative forward, ensuring robust financial process modernization, governance, and stakeholder alignment. Key Responsibilities Lead the end-to-end delivery of the Finance ERP program. Collaborate with Finance and IT leadership to align on strategic direction and implementation roadmap. Govern vendor and systems integrator (SI) delivery, ensuring milestones, quality, and benefits realization. Drive finance process standardization, operating model transformation, and change management. Provide executive‑level reporting and updates to steering committees and senior stakeholders. Support focus groups and maturity assessments to inform design decisions and transformation scope. Key Skills and Experience 8–12+ years leading ERP programs, with a focus on full‑cycle finance system implementations. Strong expertise with Oracle, Workday, NetSuite, SAP, with a focus on program governance and transformation. Deep knowledge of GL, AR/AP, consolidation, close, revenue recognition, and compliance. HR/HCM exposure is a plus but not core. Skilled in process redesign, operating model change, vendor/SI governance, and benefits realization. Proven ability to manage executive stakeholders, including CFOs, Controllers, and IT leaders. Familiarity with nonprofit or regulated environments is preferred. Compensation The target hiring range for this position is $135,102.26 to $168,877.83 with a maximum of $202,653.39. Placement in the salary range will be based on market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role. Seniority Level Director Employment Type Contract Job Function Consulting, Strategy/Planning, and Project Management Industries Non‑profit Organization Management, IT Services and IT Consulting, and IT System Custom Software Development #J-18808-Ljbffr
We are looking for a skilled Network and Cloud Engineer to lead and support our organization's network solutions and services, ensuring effective use of network and Azure cloud systems to achieve strategic goals. This is a 12-month contract role. Key Accountabilities Design, implement, and maintain network solutions, including firewalls, switches, access points, and VPNs. Advocate for and implement network standards, policies, and governance across the organization. Validate and design network solutions for strategic initiatives with a focus on Azure capabilities. Develop roadmaps and blueprints, working with IT leadership to establish strategy and priorities. Collaborate with technology vendors and system integrators to define and implement solutions. Lead communication with business and technology leaders to understand and integrate business needs. Collaborate with leaders on IT procurement plans and ensure compliance with standards. Provide governance and advisory support for strategic initiatives, identifying and mitigating technical risks. Key skills and experience 10+ years of experience in Network design & management, including experience with large scale implementations Deep understanding of network design, architecture, and security models. Expertise in network services including application integration, cloud databases, and security. Expert knowledge of Microsoft Azure architecture best practices and methods. Expert knowledge of Microsoft services, applications, and tools, including Active Directory Services (AD Connect Sync, etc.) Experience implementing Netskope SSE, SWG and CASB Experience implementing Fortinet VPN – Always On Experience in Vulnerability Management/Patching Extensive experience in design and development of Azure solutions, including computer services, identity, storage services, messaging, and mobile services. Excellent communication and relationship-building skills with technical and non-technical stakeholders. Ability to be in the Toronto office 1 -2 times a week. Compensation The target hiring range for this position is $100,390.71 to $125,488.38 with a maximum of $150,586.06. Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role. The Salvation Army will provide reasonable accommodation upon request. Please email if you have a need for any accommodation and we will be pleased to discuss this with you. Other details Seniority level Mid-Senior level Employment type Contract Job function Engineering, Information Technology, and Consulting Industries Non-profit Organization Management, IT System Operations and Maintenance, and IT Services and IT Consulting Note: This posting has been trimmed to remove non-essential lines and unrelated job suggestions. If you need accommodations, reach out to the email above for assistance. #J-18808-Ljbffr
A prominent non-profit organization in Toronto is looking for a Senior Business Intelligence Specialist to lead data-driven decision-making through the design of dashboards and data initiatives. The ideal candidate will have extensive experience with BI development, strong skills in SQL and Tableau, and a passion for improving operational efficiency. This role comes with a competitive salary range of $84,824 to $106,030, based on relevant experience.
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A leading nonprofit organization in Canada is seeking a Finance Program Lead to oversee the implementation of a cloud-based Finance ERP solution. The role involves collaborating with IT and Finance leadership, managing vendors, and ensuring process standardization across departments. Candidates must have strong experience in ERP program leadership and a background in the nonprofit sector. The position offers a competitive salary, with a range from $135,102 to $168,877, based on qualifications and experience.
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Join to apply for the Senior Business Intelligence Specialist role at The Salvation Army in Canada The Salvation Army is looking for a Senior Business Intelligence Specialist to join our team and help shape the future of data‑informed decision‑making across our organization. In this pivotal role, you’ll lead the design and development of interactive dashboards and reports using Tableau , collaborate with cross‑functional teams, and support enterprise‑wide data initiatives including data governance, master data, and reference data. Your work will directly impact strategic planning and operational efficiency across our national programs. Key Accountabilities Data Visualization & Reporting: Build and maintain intuitive dashboards and reports that balance aesthetics with functionality, ensuring clarity and usability. Business Logic & Transformation: Translate raw data into meaningful business logic using SQL and Python , and work with data engineers to optimize data pipelines. Agile Collaboration: Participate in agile ceremonies, work closely with product owners, and engage with business leaders to define KPIs and metrics. Data Governance & Quality: Support initiatives around data catalogues, master data, and reference data, while driving consistency in terminology and reporting standards. Continuous Improvement: Identify opportunities to enhance reporting processes and stay current with BI trends and emerging technologies. Key Skills and Experience 10+ years of experience in BI development within complex organizations 7+ years working with BI platforms and data warehousing 5+ years hands‑on experience with SQL and/or Python Deep expertise in Tableau and other visualization tools (e.g., Power BI) Strong understanding of data modeling, data quality, and governance Experience with Salesforce , Workday , and modern CRM/HCM systems Familiarity with emerging technologies like AI/ML , predictive analytics, and data mining Exceptional communication and stakeholder engagement skills Ability to manage multiple priorities and deliver high‑quality results Experience in the non‑profit sector is an asset Knowledge of data integration formats (XML, JSON) and ETL processes Proven ability to present complex data strategies to both technical and executive audiences Compensation The target hiring range for this position is $84,824.09 to $106,030.11 with a maximum of $127,236.13. Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role. The Salvation Army will provide reasonable accommodation upon request. Please email if you have a need for any accommodation and we will be pleased to discuss this with you. #J-18808-Ljbffr
