A leading car subscription company in Toronto is seeking a Customer Experience Manager to enhance customer interaction. This role involves managing customer appointments, communicating with clients about invoices, and ensuring an excellent customer journey. Ideal candidates should have a strong background in customer service, with a minimum of three years' experience and excellent problem-solving skills. The company fosters a close-knit culture with ambitious goals, offering comprehensive benefits, and a generous vacation policy. #J-18808-Ljbffr
About Roam Roam is the Canadian leader in the emerging car subscription market ?? Since launching in 2020, we’ve grown rapidly and are now expanding with the vision of becoming the modern automotive group, offering subscriptions, leasing, sales, and fleet management for both consumers and businesses. Our mission is to improve the way people access and own cars because we believe mobility is an essential part of modern life. Roam is backed by world-class investors including Mantella Venture Partners and Mistral Venture Partners. Roam is profitable, growing fast, and headquartered in Toronto, Canada, with offices and garages across the GTA. The automotive industry is undergoing a massive transformation, from electric and autonomous vehicles to entirely new mobility models like ours. It’s an exciting time to be shaping the future of transportation in Canada. Visit Roam’s Website for more information: The Customer Experience Manager is Customer facing and involved in shaping the customer experience at Roam on a ground level One of the main points of contact and the voice of our customers inside the company helping internal stakeholders understand the customer and deliver the best possible experience In person 5 days a week at our Etobicoke location You will be responsible for Managing and booking customer appointments Communicating outstanding invoices to customers (related to damages, mileage overages, overdue payments) Vehicle issues & roadside queries Customer feedback & improvement requests Relaying all changes and updates between the customer experience and operations team to ensure all requests and issues are completed on a daily basis Delivering an exceptional customer experience and implementing new ideas to increase customer satisfaction Reporting important metrics, feedback, successes, and work completed by the customer experience team on a weekly basis to management Ensuring the front of house is welcoming and organized for incoming customers Ideal candidates have At least 2 years of post-secondary education/experience Worked in customer service facing roles for a minimum of 3 years Enthusiasm towards helping people and approach problem solving on a personal level Attention to detail and time keeping Exceptional engagement and substantial availability during peak seasons (summer holidays, spring break, winter holidays) Strength to adapt and prioritize unexpected changes or emergency tasks A highly motivated, proactive, ‘Get it Done’ attitude People best for this role have previously worked as A delivery coordinator at a dealership or similar A service manager at a dealership or similar A manager or high level retail sales/hospitality/customer service associate A customer facing administrator/facilitator Our team culture We’re a tight-knit, ambitious team led by experienced entrepreneurs and operators! We thrive on solving complex problems, moving fast, and delivering a remarkable customer experience. We also offer a comprehensive benefits plan and 4-Weeks paid vacation! We value Extreme ownership Curiosity and a growth mindset Collaboration and kindness Focus and resilience A sense of humour #J-18808-Ljbffr
A clean-tech software company in Toronto is seeking a Technical Customer Success Manager to drive customer retention and expansion. The role focuses on validating energy consumption data, generating savings reports, and serving as the primary contact for key accounts. The ideal candidate has a Bachelor's degree in Engineering or Environmental Science and 3-5 years of data analysis experience. Join a dynamic team dedicated to sustainability and energy management. #J-18808-Ljbffr
A clean-tech software company in Toronto is seeking a driven individual to design and develop innovative energy management software tools. This role involves integrating IoT systems and monitoring energy usage to improve sustainability. Candidates should be proficient in Python, familiar with SCADA tools, and possess solid problem-solving skills. The company offers a competitive compensation package, outstanding benefits, and a hybrid work environment. #J-18808-Ljbffr
About us: Edgecom Energy is a purpose-driven clean-tech software company, delivering cutting‑edge energy management solutions across Canada and rapidly scaling throughout North America. We empower some of the world’s largest energy users—including data centers, industrial facilities, and chemical processing plants—to reduce energy costs, cut emissions, and make measurable progress toward a sustainable future. Our expertise spans demand response, distributed energy resource (DER) management, and advanced software tools that enable real‑time decision‑making for complex energy systems. We are also a Certified B Corporation, meeting rigorous standards of social and environmental performance, accountability, and transparency. As we enter an exciting new phase of growth, we’re seeking driven, innovative professionals who are passionate about sustainability and eager to harness technology to combat climate change. Join a dynamic team of problem‑solvers and trailblazers revolutionizing how businesses manage energy, improve efficiency, and protect the planet for future generations. This is your opportunity to make a tangible impact—be part of something bigger. What we offer: Meaningful work with a purpose - reducing costs and emissions and saving energy for a more sustainable future. Outstanding health, vision, and dental benefits. A competitive and comprehensive compensation package. A potential equity participation program aimed at extending ownership opportunities to employees. A small agile team where you’ll be able to make a real‑life difference. Onsite Gym at the office Hybrid Work Personal days to promote work‑life balance and employee well‑being. Responsibilities: Design and develop innovative energy management and sustainability software tools, integrating SCADA systems (especially Ignition) and IoT platforms like ThingsBoard to monitor, control, and optimize energy usage and environmental impact. Build and deploy user‑facing features for energy management platforms, ensuring seamless interaction with IoT devices, sensors, and gateways. Develop reusable, modular code and libraries for future development, ensuring scalability and ease of integration with various IoT and SCADA systems. Write integration and unit tests to ensure the reliability and performance of applications, particularly in handling data from IoT sensors, gateways, and SCADA systems. Participate in code and merge request reviews, contributing to the overall quality of the codebase and ensuring adherence to best practices, coding standards, and team guidelines. Collaborate closely with back‑end engineers to influence the design and architecture of current and future APIs, ensuring efficient and reliable data flow between front‑end, back‑end, IoT devices, and SCADA platforms. Oversee the operation, deployment, and provisioning of IoT sensors, gateways, and devices, ensuring smooth integration and continuous data acquisition for real‑time monitoring and control. Troubleshoot and resolve issues related to IoT sensors, gateways, and SCADA systems, ensuring seamless communication and data exchange between devices and the cloud or on‑prem systems. Work with cross‑functional teams to integrate data from various IoT sensors and SCADA systems into a unified platform, enabling data‑driven decision‑making for energy management and sustainability goals. Qualifications: Passionate about energy management, sustainability, and working with hardware configurations, with a strong understanding of energy reporting tools, electricity markets, and energy management programs. Strong problem‑solving skills, with a focus on product development and continuous improvement of IoT and energy management solutions. Solid understanding of the IoT ecosystem, including the deployment and management of sensors, gateways, and devices in the energy sector. Extensive experience with IoT platforms like ThingsBoard, AWS IoT, and Microsoft Azure IoT for integrating and managing connected devices and services. Hands‑on experience with SCADA tools, particularly Ignition or similar systems, for real‑time data monitoring, control, and visualization. Strong knowledge of industrial communication protocols, including Modbus (TCP/IP and RTU), OPC UA, MQTT, BACnet, HTTP, and REST APIs, with practical experience in implementing these in IoT and SCADA systems. Proficiency in Python, with extensive experience developing software for IoT devices, data processing, and automation in energy management systems. Knowledge and experience with databases (SQL/NoSQL) to efficiently manage and analyze IoT sensor data for scalability and performance. Excellent analytical and problem‑solving skills, particularly in debugging complex systems involving IoT components, hardware, and industrial protocols. Comfortable working with third‑party dependencies, troubleshooting integration issues, and resolving conflicts between external libraries and systems. Edgecom Energy is committed to creating a diverse, equitable, and inclusive workplace. We believe that a range of perspectives and backgrounds drives innovation, strengthens our team, and enhances the quality of service we provide to our customers. We are dedicated to building a culture where all employees feel valued, supported, and empowered to contribute fully to our mission. As part of this commitment, we actively encourage applications from candidates of all backgrounds, experiences, and perspectives. We are an equal opportunity employer, and we work to ensure that all individuals have a fair chance to succeed at Edgecom Energy, regardless of race, gender, age, sexual orientation, disability or any other dimension of diversity. Join us in shaping the future with a team that celebrates and respects what makes each of us unique. #J-18808-Ljbffr
About Us Edgecom Energy is a purpose-driven clean-tech software company, delivering cutting-edge energy management solutions across Canada and rapidly scaling throughout North America. We empower some of the world’s largest energy users—including data centers, industrial facilities, and chemical processing plants to reduce energy costs, cut emissions, and make measurable progress toward a sustainable future. Our expertise spans demand response, distributed energy resource (DER) management, and advanced software tools that enable real-time decision-making for complex energy systems. We are also a Certified B Corporation, meeting rigorous standards of social and environmental performance, accountability, and transparency. As we enter an exciting new phase of growth, we’re seeking driven, innovative professionals who are passionate about sustainability and eager to harness technology to combat climate change. Join a dynamic team of problem-solvers and trailblazers revolutionizing how businesses manage energy, improve efficiency, and protect the planet for future generations. This is your opportunity to make a tangible impact—be part of something bigger. What we offer Meaningful work with a purpose - reducing costs and emissions and saving energy for a more sustainable future. Outstanding health, vision, and dental benefits. A competitive and comprehensive compensation package. A potential equity participation program aimed at extending ownership opportunities to employees. A small agile team where you’ll be able to make a real-life difference. Onsite Gym at the office Hybrid Work Personal days to promote work-life balance and employee well-being. Essential Requirements Educational Foundation: Bachelor's degree in Engineering (Mechanical, Electrical, Industrial), Environmental Science, or a related technical/analytical field. Analytical Experience (Non-Negotiable): Minimum 3-5 years of professional experience in data analysis, reporting, or business intelligence, with specific proven ability to work with and validate utility/energy consumption data. Tool Mastery: Advanced proficiency in data analysis and modeling using Microsoft Excel and/or Google Sheets, including pivot tables, complex formulas, and macro/scripting capability (VBA/Google Apps Script is a strong plus). Customer Success & Sales Acumen: Minimum 2 years in a strategic account management or Customer Success role, with a clear focus on demonstrating customer ROI and managing renewal cycles. Communication & Presentation: Exceptional ability to translate complex, technical data and energy savings opportunities into clear, actionable business insights for non-technical client executives. Accountability: Proven track record of independently owning data quality, reporting schedules, and key performance metrics (e.g., Net Revenue Retention, QBR success). Plus (non-mandatory) Factors: Experience in the energy management, manufacturing, or utility sectors; Professional certifications (e.g., P.Eng., CEM, CSPO). Position Summary: The Technical Customer Success Manager is a strategic, high-stakes role responsible for driving customer value, retention, and expansion across our key accounts. Leveraging a technical background, you will rigorously validate energy consumption data, generate critical savings reports, and act as a proactive technical advisor to ensure clients achieve and recognize maximum ROI from our solutions. Key Responsibilities Customer Success & Strategic Account Management Key Account Ownership: Serve as the primary post-sales point of contact for key accounts, focusing on maximizing customer retention and identifying expansion (upsell/cross-sell) opportunities within the client base. Adoption and Engagement: Proactively monitor customer adoption and usage of our platform, leading Quarterly Business Reviews (QBRs) and annual planning sessions focused on strategic value realization. Liaison Function: Act as the technical and data liaison between the sales team, clients, and internal engineering departments to ensure successful project activation and resolution of complex data or portal issues. Energy Data Analysis and Reporting (Critical Focus) Data Validation and Hygiene: Own the entire data lifecycle by collaborating with clients and utilities to collect, rigorously validate, and cleanse complex energy consumption data and utility bills. Reporting & Modeling: Organize data to continuously prepare, develop, and present various energy savings reports. Apply and improve analytical models to accurately assess client energy savings opportunities and performance tracking. Opportunity Identification: Proactively analyze client data to identify, quantify, and communicate specific energy savings measures and performance issues to both clients and internal stakeholders (Sales/Engineering). Utility and Vendor Engagement Utility Coordination: Initiate, track, and troubleshoot client portal access and data synchronization issues with utility providers. Information Management: Manage relationships with utilities and third-party vendors to coordinate technical information requests required for accurate client reporting and analysis. Performance Tracking: Document and track the performance of installed solutions against defined baseline energy targets, reporting on variances and suggesting remedial actions. Edgecom Energy is committed to creating a diverse, equitable, and inclusive workplace. We believe that a range of perspectives and backgrounds drives innovation, strengthens our team, and enhances the quality of service we provide to our customers. We are dedicated to building a culture where all employees feel valued, supported, and empowered to contribute fully to our mission. As part of this commitment, we actively encourage applications from candidates of all backgrounds, experiences, and perspectives. We are an equal opportunity employer, and we work to ensure that all individuals have a fair chance to succeed at Edgecom Energy, regardless of race, gender, age, sexual orientation, disability, or any other dimension of diversity. Join us in shaping the future with a team that celebrates and respects what makes each of us unique. #J-18808-Ljbffr
A leading company in the drone industry is seeking skilled Contract RPAS Pilots for wildfire detection and emergency response. This position entails remote, challenging conditions with a focus on safety and effective communication. Successful candidates will need a BC residence and a valid drone pilot's license. Experience in high-stress environments is preferred, alongside the ability to manage data and provide operational support. #J-18808-Ljbffr
