Tourmaline is Canada’s largest natural gas producer focused on long-term growth through an active exploration, development, production and acquisition program in the Western Canadian Sedimentary Basin.We are currently looking for a Deskside Support Analyst to join our high-performance team of Help Desk professionals who deliver excellent technical support with a high degree of customer satisfaction and timeliness.
Duties will include, but are not limited to:
Handle daily incident management, service requests, and request fulfillment.Local and remote troubleshooting of end user devices, printers, computers, tablets and telecommunications equipment.Support boardroom and meeting space AV technology, including troubleshooting and deployment.Configure and deploy hardware (laptops, desktops, peripherals, Teams phones, and other devices).Perform installation, upgrades, relocation and decommissioning of user devices.Create and maintain technical documentation and user guides.Assist in writing and/or updating procedures for new functions, policies, processes, and forms.Ensure timely provisioning, patching, and maintenance of Windows and Microsoft Office updates.Manage and automate deployment of software and policies via Microsoft Intune and AD/AzureAD.Maintain accurate hardware and software inventory records.Configure automated workflows and improve efficiency within the IT ticketing system.After hours support based on rotation.Stay current on emerging technologies, assess their business impact, and recommend adoption were beneficial.Suggest and implement process and technology improvements to enhance IT service delivery.Support all levels of the business, including executives.
Qualifications
Proven experience with Microsoft technology stack, including Windows, Microsoft 365, Intune, Active Directory, Exchange Online, Teams Admin Center, SharePoint and Azure.Strong technical and analytical skills, with proficiency in application packaging and deployment as well as hands-on experience in hardware provisioning and AV system support.2+ years of experience providing support to users in a Help Desk environment, preferably in the oil and gas industry.Experience with scripting and automation (PowerShell highly desirable; Python nice to have) to enhance IT service delivery.Knowledge of IT Service Management practices and principles. ITIL certification is preferred.Excellent verbal and written communication skills.Ability to share expertise with team members to develop and improve team performance.Ability to analyze metrics and statistics to identify trends, contribute to avoidance tactics, and provide appropriate support.Able to work in a team environment as well as independently.Ability to balance operational workload with project-based workload and prioritize accordingly.Experience in troubleshooting Audio Visual boardroom equipment.
Tourmaline is Canada’s largest natural gas producer focused on long-term growth through an active exploration, development, production and acquisition program in the Western Canadian Sedimentary Basin.We are currently looking for a Deskside Support Analyst to join our high-performance team of Help Desk professionals who deliver excellent technical support with a high degree of customer satisfaction and timeliness.
Duties will include, but are not limited to:
Handle daily incident management, service requests, and request fulfillment.Local and remote troubleshooting of end user devices, printers, computers, tablets and telecommunications equipment.Support boardroom and meeting space AV technology, including troubleshooting and deployment.Configure and deploy hardware (laptops, desktops, peripherals, Teams phones, and other devices).Perform installation, upgrades, relocation and decommissioning of user devices.Create and maintain technical documentation and user guides.Assist in writing and/or updating procedures for new functions, policies, processes, and forms.Ensure timely provisioning, patching, and maintenance of Windows and Microsoft Office updates.Manage and automate deployment of software and policies via Microsoft Intune and AD/AzureAD.Maintain accurate hardware and software inventory records.Configure automated workflows and improve efficiency within the IT ticketing system.After hours support based on rotation.Stay current on emerging technologies, assess their business impact, and recommend adoption were beneficial.Suggest and implement process and technology improvements to enhance IT service delivery.Support all levels of the business, including executives.
Qualifications
Proven experience with Microsoft technology stack, including Windows, Microsoft 365, Intune, Active Directory, Exchange Online, Teams Admin Center, SharePoint and Azure.Strong technical and analytical skills, with proficiency in application packaging and deployment as well as hands-on experience in hardware provisioning and AV system support.2+ years of experience providing support to users in a Help Desk environment, preferably in the oil and gas industry.Experience with scripting and automation (PowerShell highly desirable; Python nice to have) to enhance IT service delivery.Knowledge of IT Service Management practices and principles. ITIL certification is preferred.Excellent verbal and written communication skills.Ability to share expertise with team members to develop and improve team performance.Ability to analyze metrics and statistics to identify trends, contribute to avoidance tactics, and provide appropriate support.Able to work in a team environment as well as independently.Ability to balance operational workload with project-based workload and prioritize accordingly.Experience in troubleshooting Audio Visual boardroom equipment.
Tourmaline is Canada's largest natural gas producer focused on long-term growth through an active exploration, development, production and acquisition program in the Western Canadian Sedimentary Basin. We are currently looking for a Deskside Support Analyst to join our high-performance team of Help Desk professionals who deliver excellent technical support with a high degree of customer satisfaction and timeliness.
Duties will include, but are not limited to:
Handle daily incident management, service requests, and request fulfillment. Local and remote troubleshooting of end user devices, printers, computers, tablets and telecommunications equipment. Support boardroom and meeting space AV technology, including troubleshooting and deployment. Configure and deploy hardware (laptops, desktops, peripherals, Teams phones, and other devices). Perform installation, upgrades, relocation and decommissioning of user devices. Create and maintain technical documentation and user guides. Assist in writing and/or updating procedures for new functions, policies, processes, and forms. Ensure timely provisioning, patching, and maintenance of Windows and Microsoft Office updates. Manage and automate deployment of software and policies via Microsoft Intune and AD/AzureAD. Maintain accurate hardware and software inventory records. Configure automated workflows and improve efficiency within the IT ticketing system. After hours support based on rotation. Stay current on emerging technologies, assess their business impact, and recommend adoption were beneficial. Suggest and implement process and technology improvements to enhance IT service delivery. Support all levels of the business, including executives.
Qualifications
Proven experience with Microsoft technology stack, including Windows, Microsoft 365, Intune, Active Directory, Exchange Online, Teams Admin Center, SharePoint and Azure. Strong technical and analytical skills, with proficiency in application packaging and deployment as well as hands-on experience in hardware provisioning and AV system support. 2+ years of experience providing support to users in a Help Desk environment, preferably in the oil and gas industry. Experience with scripting and automation (PowerShell highly desirable; Python nice to have) to enhance IT service delivery. Knowledge of IT Service Management practices and principles. ITIL certification is preferred. Excellent verbal and written communication skills. Ability to share expertise with team members to develop and improve team performance. Ability to analyze metrics and statistics to identify trends, contribute to avoidance tactics, and provide appropriate support. Able to work in a team environment as well as independently. Ability to balance operational workload with project-based workload and prioritize accordingly. Experience in troubleshooting Audio Visual boardroom equipment.
Deskside Support Analyst Tourmaline Oil Corp – Canada’s largest natural gas producer focused on long‑term growth through an active exploration, development, production and acquisition program in the Western Canadian Sedimentary Basin. We are currently looking for a Deskside Support Analyst to join our high‑performance team of Help Desk professionals who deliver excellent technical support with a high degree of customer satisfaction and timeliness. Duties will include, but are not limited to: Handle daily incident management, service requests, and request fulfillment. Local and remote troubleshooting of end‑user devices, printers, computers, tablets and telecommunications equipment. Support boardroom and meeting‑space AV technology, including troubleshooting and deployment. Configure and deploy hardware (laptops, desktops, peripherals, Teams phones, and other devices). Perform installation, upgrades, relocation and decommissioning of user devices. Create and maintain technical documentation and user guides. Assist in writing and/or updating procedures for new functions, policies, processes, and forms. Ensure timely provisioning, patching, and maintenance of Windows and Microsoft Office updates. Manage and automate deployment of software and policies via Microsoft Intune and AD/AzureAD. Maintain accurate hardware and software inventory records. Configure automated workflows and improve efficiency within the IT ticketing system. After‑hours support based on rotation. Stay current on emerging technologies, assess their business impact, and recommend adoption where beneficial. Suggest and implement process and technology improvements to enhance IT service delivery. Support all levels of the business, including executives. Qualifications: Proven experience with Microsoft technology stack, including Windows, Microsoft 365, Intune, Active Directory, Exchange Online, Teams Admin Center, SharePoint and Azure. Strong technical and analytical skills, with proficiency in application packaging and deployment as well as hands‑on experience in hardware provisioning and AV system support. 2+ years of experience providing support to users in a Help Desk environment, preferably in the oil and gas industry. Experience with scripting and automation (PowerShell highly desirable; Python nice to have) to enhance IT service delivery. Knowledge of IT Service Management practices and principles. ITIL certification is preferred. Excellent verbal and written communication skills. Ability to share expertise with team members to develop and improve team performance. Ability to analyze metrics and statistics to identify trends, contribute to avoidance tactics, and provide appropriate support. Able to work in a team environment as well as independently. Ability to balance operational workload with project‑based workload and prioritize accordingly. Experience in troubleshooting audio‑visual boardroom equipment. Seniority level: Mid‑Senior level Employment type: Contract Job function: Information Technology Industry: Oil and Gas #J-18808-Ljbffr
A major oil and gas company in Calgary is seeking a Deskside Support Analyst to provide exceptional IT support. Responsibilities include troubleshooting user devices, managing incidents, and supporting AV technology in meetings. The ideal candidate has a strong background in Microsoft technologies and Help Desk experience, along with scripting skills. This contract role requires excellent communication and analytical capabilities in a collaborative environment.
#J-18808-Ljbffr
Tourmaline Oil Corp. is a Canadian senior crude oil and natural gas exploration and production company. We are focused on long-term growth through an active exploration, development, production and acquisition program in the Western Canadian Sedimentary Basin.
We are currently looking for an Administrative Assistant to join our Calgary team.
We are seeking a highly organized and motivated Administrative Assistant to provide comprehensive administrative support to Management across various operational departments. The successful candidate will play a key role in ensuring smooth day-to-day office operations, supporting team members, and maintaining a professional and efficient work environment.
Key Responsibilities Provide direct executive support, including calendar management, meeting coordination, travel arrangements, and correspondence. Prepare, proofread, and format executive-level reports, presentations, and business documents. Coordinate internal and external meetings, including agenda preparation, meeting materials, and minutes. Manage confidential information with discretion and professionalism. Track departmental action items and assist in monitoring project timelines and deliverables. Prepare expense reports and reconcile credit card statements for leadership approval. Liaise with internal departments, external stakeholders, and vendors on behalf of senior management. Assist with coordination of board meetings, leadership team sessions, and company events. Support document control and filing systems to ensure accurate and accessible records. Monitor and order office supplies and assist with general office coordination as needed. Draft internal communications and assist with the distribution of company announcements. Provide backup administrative support across departments when required. Identify and implement opportunities for improving administrative workflows and efficiency.
Qualifications Post-secondary education in Business Administration or a related field preferred. Minimum 5 years of experience supporting senior management or executives. Exceptional written and verbal communication skills. Highly proficient in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint). Strong organizational skills with excellent attention to detail. Proven ability to manage multiple priorities and deadlines with minimal supervision. Professional, positive, and discreet demeanor, with sound judgment and interpersonal skills. Experience in the oil and gas or energy sector is considered an asset.
