Operations Manager, Student Transportation, Grey Bruce (Hanover) Operations Manager, Student Transportation, Grey Bruce (Hanover) 2 weeks ago Be among the first 25 applicants Voyago is hiring a dynamic and highly effective Operations Manager for our Student Transportation division in Grey Bruce, Ontario.
Your Role:
With a large emphasis on training and orientation, Voyago dedicates itself to supporting the growth of our employees by allowing them to develop the necessary skills in order to be successful. We provide our employees the necessary training tools to service our customers and clients more effectively. We remain true to our value-added services, commitment to our community, and our continued services provided by our long-term standing employees.
Position Overview
Reporting directly to the VP of Schools, the Operations Manager is responsible for the daily operations of the Student Transportation Division. This role will manage and oversee compliance of the Key Performance Indicators while influencing customer satisfaction, increasing revenue of the division and overseeing operational effectiveness and quality. The successful candidate will be an important contact for management in key accounts and therefore a high degree of diplomacy and tact will be required.
Service Delivery & Daily Operations
Manage and optimize vehicle usage while reducing deadhead distance Ensure adherence to contract stipulations Oversee dispatching, routing, and transportation tracking operations Plan, organize, and supervise staff to guarantee that their tasks align with organizational standards Implement changes to scheduling and policies Supervise the effective initiation and conclusion of the school year Collaborate with fellow managers and staff to develop and execute policies, procedures, objectives, and goals Work with the Health & Safety team and government bodies to investigate transportation accidents and incidents, enhancing safety protocols Follow through on all aspects of progressive discipline Ensure safe, reliable, and timely transportation for every designated route Oversee daily dispatching operations, driver assignments, route coverage, and service modifications Manage spare vehicle allocation, minimize service disruptions, and ensure contingency measures are established Monitor weather conditions, road statuses, and make timely operational decisions based on this information
Route Planning & Efficiency
Collaborate with routing teams to develop accurate and optimized routes, minimizing deadhead Manage adjustments to routes, load balancing, school bell schedules, and seasonal changes Monitor spare ratios, route usage, and identify opportunities for optimization or cost reduction Customer Relationships & Communication The Operations Manager serves as the primary contact for daily operations Plays a vital role in providing quotes for new business Ensures compliance with contractual obligations Manages daily operational communications through the STS portal, maintaining process integrity and data accuracy within the dispatch system Cultivates strong relationships with school boards, principals, consortium partners, and community stakeholders Responds swiftly to incidents, parent concerns, school-related inquiries, and performance feedback Represents the company in consortium meetings, audits, and partnership discussions
Reporting
Track and report Key Performance Indicators (KPIs) emphasizing uninterrupted service Conduct customer satisfaction surveys Provide precise and prompt reporting to senior leadership Incident & Crisis Management Lead or assist in responding to collisions, injuries, breakdowns, and emergency situations Ensure thorough documentation, investigation, follow-up actions, and reporting to consortiums and leadership Communicate effectively and professionally with all stakeholders during high-pressure scenarios
Fleet & Maintenance Oversight
Lead or support responses to collisions, injuries, breakdowns, and emergencies Confirm complete documentation, investigation processes, follow-up actions, and communications with consortiums and leadership Communicate clearly and professionally with all parties during stressful situations Safety, Compliance & Training Foster a Safety-First culture among all staff, ensuring compliance with company and regulatory standards Guarantee that all drivers complete AFA/ADA assessments, PRIDE training, refresher courses, and compliance obligations Conduct and document park-out visits, safety audits, incident evaluations, and necessary corrective actions Ensure adherence to regulations (HTA, MTO compliance, accessibility standards, school board policies)
Drivers
Ensure adequate employee levels and collaborate with the Talent Acquisition team to attract new candidates Manage the Deficiency list Organize safety meetings Assist in planning and conducting bi-annual driver meetings Lead, mentor, and support drivers, trainers, dispatchers, and office personnel Schedule regular one-on-ones, ride-alongs, coaching sessions, and performance evaluations Address employee concerns, attendance matters, and implement progressive discipline when necessary Support recruitment, onboarding, and employee retention efforts to maintain adequate staffing levels
Finance & Budget Accountability
Monitor expenditures and oversee the divisional budget to ensure all costs align with approved budgets Administer payroll processes Monitor and control divisional costs: Understand the division's budget, monthly forecasts, and variances, working closely with Finance Assist in capital planning (fleet age, replacement timelines, facility necessities) Track charter revenue to ensure targets are met
Other
Acts as an ambassador for Voyago on and off company property Helps increase Voyago's visibility within the community by participating in company sponsored events Is willing to participate in education upgrading as required Helps increase VTS's visibility within the community by participating in company sponsored events Support company initiatives (e.g., Kids Matter Too, employee development programs, DRIVEN Promote consistency, fairness, and transparency across all operational decisions Model professionalism, accountability, and employee respect Build a positive team culture focused on safety, reliability, and continuous improvement
Requirements
Your Profile
The ideal candidate will hold the following qualifications that include, but are not limited to, the following:
University Degree, College Diploma or Equivalent Minimum 3 years experience in a supervisory/management role in operations environment Experience in Student Transportation, Medical Transport or Transportation industry preferred but not mandatory Ability to obtain a B class License Clean Drivers Abstract Clear Criminal Record Search with Vulnerable Sector Search Excellent verbal and written communication skills Previous experience working in a dynamic, high demand work environment with specific deadlines, where the role required handling and maintenance of confidential and sensitive materials Advanced skills in all Microsoft Office applications (Word, Excel, PowerPoint, Outlook) as well as Adobe Acrobat Ability to participate in and facilitate group meetings
Benefits
The perks:
We offer free licence upgrade We offer comprehensive benefits packages for full time employees with an Employee and Family Assistance Program, a great company perks program and an Employee Referral Bonus for all staff We are an Award Winning company As a subsidiary of Transdev, we provide opportunities for a rewarding career with a growing, global transportation provider We focus on innovation and sustainable environmental initiatives We support the development, work-life balance and well-being of our employees We build a supportive corporate culture that encourages diversity and enables our people to flourish We enable our employees to have a positive social impact by deploying sustainable mobility solutions We offer our employees opportunities to build their own experience within a local, global Group.
Voyago is committed to provide accommodation for individuals with disabilities throughout the recruitment process. Accommodations are available upon request of the internal or external applicant. If you require an accommodation due to a disability for an interview, please notify Human Resources directly to make appropriate arrangements when contacted for an interview.
Voyago Transdev's Applicant Tracking System uses AI-assisted tools during the initial application and early screening stage.
We thank all applicants however only those under consideration will be contacted. Seniority level Seniority level Mid-Senior level Employment type Employment type Full-time Job function Job function Management Industries IT Services and IT Consulting Referrals increase your chances of interviewing at Transdev Ontario Manitoba by 2x Get notified about new Operations Manager jobs in Hanover, Ontario, Canada . Operations Supervisor - Student Transportation - Grey Bruce Schools Small Engine Mechanic - Turf & Compact Equipment We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr
Position Overview Reporting directly to the Director, Fleet & Assets, the Fleet & Assets Manager is responsible for a wide spectrum of responsibilities dealing with company vehicles & maintenance facilities and must be able to multitask with ease and proficiency. Primary Responsibilities Procurement Assesses divisional vehicles for replacement Negotiates parts/fluids/tools/services with vendors & manufacturers Performs vendor visits/reviews Optimize use of fleet assets throughout the lifecycle Establish and maintain best practice service standards, policies and procedures Maintenance Ensures maintenance of Company vehicles in accordance with established standards and policies Reviews of all maintenance schedules on an annual basis Obtains estimates, issue work order, purchase order or insurance work order Coordinates all shop maintenance outsourcing and outside garage work Coordinates vehicle repairs; liaise with insurance Obtains vehicle/component warranties Responsible for overseeing Fleet Services' garage locations and physical facilities Financial Collect, analyze and present key performance indicators related to fleet services to management and operations Inventory management Responsible for Fleet Services' cost centre budgets and actual results Leadership Accountable for a team of licensed mechanics and administrative support staff By joining the Fleet & Assets team, you'll find: We offer competitive wages We provide complimentary uniforms and laundering of them We offer comprehensive benefit package We offer three weeks vacation We offer $750 tool allowance annually We offer $200 boot allowance annually We offer a $150 clothing allowance for Company branded personal wear Requirements Knowledge & Skill Requirements Completion of a University or College education or equivalent 5-7 years' experience in a similar role 310T or combined 310S/310T licence is preferred Experience working in a management capacity Computer literate in MS Office Analytical skills for evaluating shop operation processes Familiar with Health & Safety Act and National Safety Code Knowledge of purchasing policies Clean Criminal Record check Valid minimum Ontario G class drivers licence with a Clean Drivers Abstract You have ODP certification with A/C experience or are willing to obtain You have experience and/or working knowledge of light-duty diesel repair, as well as gasoline You have superior written and verbal communication skills and sound organizational competencies You demonstrate leadership, problem-solving, and team-building skills Benefits We offer assistance in professional development - Paid Vendor and OEM Training Programs Paid time for online training Social Perks like BBQ’s and Holiday Lunches We offer comprehensive benefits packages for full-time employees with an Employee and Family Assistance Program, a great company perks program and an Employee Referral Bonus for all staff We are an Award Winning company As a subsidiary of Transdev, we provide opportunities for a rewarding career with a growing, global transportation provider We focus on innovation and sustainable environmental initiatives We support the development, work-life balance and well-being of our employees We build a supportive corporate culture that encourages diversity and enables our people to flourish We enable our employees to have a positive social impact by deploying sustainable mobility solutions We offer our employees opportunities to build their own experience within a local, global Group. Sounds interesting? Apply today! Transdev Ontario is committed to provide accommodation for individuals with disabilities throughout the recruitment process. Accommodations are available upon request of the internal or external applicant. If you require an accommodation due to a disability for an interview, please notify Human Resources directly to make appropriate arrangements when contacted for an interview. Voyago Transdev's Applicant Tracking System uses AI-assisted tools during the initial application and early screening stage. We thank all applicants however only those under consideration will be contacted. #J-18808-Ljbffr
A transportation company in Ontario is seeking a Fleet & Assets Manager to oversee company vehicles and maintenance facilities. The ideal candidate will have a university education, 5-7 years of management experience, and strong analytical and leadership skills. Key responsibilities include vehicle procurement, maintenance oversight, and performance analysis. A competitive salary and comprehensive benefits package is offered.
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A leading transportation service provider in Kingston is seeking an Operations Manager for their new Student Transportation division. This role involves leading a team, ensuring on-time service, and developing strong community relations. Candidates should possess strong decision-making skills, have a degree or diploma, and relevant management experience. Join a mission-driven team focused on delivering safe, reliable transportation for families and schools.
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Operations Manager, Student Transportation, Kingston Lead with Purpose. Serve Your Community. Grow with a Team That Has Your Back! Voyago is hiring a dynamic and highly effective Operations Manager for our new Student Transportation expansion in Kingston At Voyago, we’re Driven to Care and Safety First Focused! That means delivering safe, reliable, uninterrupted transportation that families can count on — and supporting our leaders with the strong teams they deserve. This role is ideal for a results-driven Manager who thrives in a start‑up environment and is excited to help bring a new operation to life—supported every step of the way by Voyago's proven processes, tools, and expertise. You’ll play a key leadership role in building a strong team and operational foundation while working alongside dedicated recruitment support. If you’re passionate about leading people, serving your community, and growing your career with a company committed to leadership development, this is the opportunity for you. Your Role Reporting to the VP of Student Transportation, your focus moves beyond day‑to‑day problem‑solving and toward driving long‑term success. As the Operations Manager, you’re the leader who sets direction, strengthens partnerships, and inspires the team who handles the day‑to‑day. With dedicated dispatch, routing, training, safety, and operations support, you’re backed by experts who help you deliver exceptional service across every route, every day. This role serves as a key contact for management in major accounts, requiring exceptional diplomacy and tact. Why You’ll Love This Role You lead — your team executes. You provide vision, not constant troubleshooting You’re surrounded by experts. Dedicated teams for dispatch, routing, safety, training, and customer support work with you every day Your work matters. You directly support students, families, and school communities Career growth is built in. We invest heavily in leadership training and long‑term development A meaningful mission. You help deliver trusted service without interruption — a commitment we take seriously Key Responsibilities Service Delivery & Team Leadership Lead and coach staff, ensuring reliable, on‑time service across all routes while fostering a Safety‑First culture. Collaborate with dispatch, routing, and safety teams to manage daily operations, including school‑year startup/shutdown, route adjustments, and real‑time problem management. Guide your team to resolve parent, school, and stakeholder concerns while maintaining strong relationships with school boards, principals, consortium partners, and the community. Support driver development, including onboarding, training, coaching, ride‑alongs, performance evaluations, safety meetings, and addressing attendance or disciplinary matters. Ensure all operational processes comply with company policies, regulatory standards, and safety regulations. Recruitment, Onboarding & Start‑Up Support Partner with the Talent Acquisition Specialist to attract, hire, and onboard new staff to meet high‑volume staffing needs for the start‑up division. Oversee new hire integration and maintain connections throughout onboarding to ensure a successful launch. Collaborate with Operations, Training, and Marketing teams to develop innovative recruitment strategies, including job postings and social media campaigns, to support staffing goals. Route Strategy, Efficiency & Fleet Oversight Maintain optimized routes and ensure operational efficiency through collaboration with routing specialists and review of performance dashboards. Manage fleet and maintenance oversight, responding to collisions, breakdowns, emergencies, and incidents with thorough documentation and follow‑up. Assist in capital planning for fleet replacement, facility needs, and budget oversight to ensure financial accountability. Reporting & Analytics Track, monitor, and report Key Performance Indicators (KPIs), emphasizing uninterrupted service and customer satisfaction. Provide timely and accurate reporting to senior leadership and support data‑driven decision‑making. Conduct regular audits, safety inspections, and incident evaluations to ensure continuous improvement and compliance. Finance & Budget Accountability Monitor expenditures and oversee the divisional budget to ensure all costs align with approved budgets. Administer payroll processes. Monitor and control divisional costs, understand the division's budget, monthly forecasts, and variances, working closely with Finance. Assist in capital planning (fleet age, replacement timelines, facility necessities). Track charter revenue to ensure targets are met. Requirements Your Profile Strong decision‑making skills — able to guide your team through challenges while keeping service uninterrupted Customer and community‑focused mindset — committed to building positive relationships with schools, families, and partners Organizational and strategic thinking skills — able to balance day‑to‑day operations with long‑term improvement initiatives Qualifications & Requirements University Degree, College Diploma, or equivalent Minimum 3 years’ experience in a supervisory or management role in an operations environment Experience in Student Transportation, Medical Transport, or Transportation industry preferred but not mandatory Experience launching a start‑up in a new location is a definite asset Ability to obtain a B Class License Clean Driver’s Abstract Clear Criminal Record Search including Vulner #J-18808-Ljbffr
