A leading technology company in Richmond Hill, Ontario is seeking a Product Test and Compliance Engineer to assure compliance of products with national and international standards. The role involves working closely with design teams and testing labs to ensure product safety and efficiency. Candidates should possess a Bachelor's degree in a scientific field and at least 5 years of relevant experience.
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Join to apply for the Product Test and Compliance Engineer role at Trimble Inc. 4 days ago Be among the first 25 applicants Job Title: Test and Compliance Engineer Location: Toronto (Richmond Hill), Ontario, Canada (onsite) Department: Engineering Ready to own global product compliance and safety? What You Will Do The Product Test and Compliance Engineer will focus on assuring and improving the compliance of current and new products and product enhancements to national and international product compliance standards and regulations. This position requires full office attendance in Trimble’s Richmond Hill office in Richmond Hill, Ontario. The Specific Product Compliance And Testing Activities Include EMC, LVD, and safety reviews of designs and prototype construction, including circuit board layouts, schematics, mechanical drawings, and customer documentation, guiding to design teams. Review product compliance requirements as set by the product management team and provide feedback and suggested changes if required. Contracting testing labs to perform the required product testing, which includes, but is not limited to: Obtaining quotes from various labs and evaluating them. Preparing the product(s) for testing, including setup, support equipment, pass/fail criteria, and test procedures when applicable. Evaluating the results and reviewing test reports. Reviewing new product compliance regulations to determine their impact on new and existing product lines. Ensure product compliance with worldwide environmental regulations, including evaluating and maintaining product environmental compliance records such as ROHS, WEEE, REACH, TSCA POPs, PFAS, WEEE Conflict Minerals, China RoHS, California Proposition 65, Sustainability programs, Battery and Packaging directives. Perform other internal product tests and evaluations, including DVT (Design Verification Tests) The successful candidate will be responsible for performing and coordinating the activities required to achieve and maintain regulatory compliance across multiple product lines. The role involves working with multiple functional groups within Trimble Applanix, and Trimble in general, to support new product design, new product introduction, and assisting in some engineering tests as needed. This Product Compliance Engineer is expected to become the technical liaison for compliance-related tasks and issues within Trimble Applanix. As such, this Product Compliance Engineer will be responsible for communicating regularly with other Trimble “Regulatory Compliance and test” groups, as well as external testing compliance labs and organizations as needed. What Skills & Experience You Should Bring Bachelor’s degree in a scientific discipline, preferred EE or Physics. At least 5 years of experience working in product compliance roles. Expertise with the European Union’s EMC Directive and the EN 61326-1 standard. Familiarity with the European Union’s Low Voltage Directive and the EN61010-1 standard, as well as the U.S. (UL-61010-1) and Canada (CSA C22.2#61010-1) variants. Familiarity with the European Union’s Restrictions on Hazardous Substances (RoHS) Directive, Registration, Evaluation, Authorisation and Restriction of Chemicals (REACH) Directive, and other environmental and chemical compliance regulations in general. Familiarity with test and measurement products, including digital multimeters and power supplies. Experience with product compliance reviews of prototype products, including reviews of schematics, drawings, and other technical documents. Experience testing products for EMC. Excellent communications, spoken and written; proficient in describing compliance requirements with technical and non-technical staff; comfortable speaking to groups. About Trimble Dedicated to the world’s tomorrow, Trimble is a technology company delivering solutions that enable our customers to work in new ways to measure, build, grow, and move goods for a better quality of life. Core technologies in positioning, modeling, connectivity, and data analytics connect the digital and physical worlds to improve productivity, quality, safety, transparency, and sustainability. From purpose-built products and enterprise lifecycle solutions to industry cloud services, Trimble is transforming critical industries such as construction, geospatial, agriculture, and transportation to power an interconnected world of work. For more information about Trimble (NASDAQ: TRMB), visit: About Trimble Applanix Located in Richmond Hill, Ontario, Canada, Trimble Applanix delivers world-class positioning solutions for land, marine, and airborne applications. With global reach, unequaled engineering excellence, and worldwide 24/7 customer support, Trimble Applanix leads the world in high-productivity in-motion surveying, direct data georeferencing, and robust mobile mapping. Trimble Applanix technologies are now powering new revolutions in both autonomous vehicle technology and mobile mapping in GNSS-denied spaces. Benefits Trimble offers comprehensive core benefits that include Medical, Dental, Vision, Life, Disability, Time off plans and retirement plans. We have programs in place to make sure our people are seen, heard, and welcomed and most importantly that they know they belong, no matter who they are or where they are coming from. How to Apply Please submit an online application for this position by clicking on the ‘Apply Now’ button located in this posting. Application Deadline Applications could be accepted until at least 30 days from the posting date. Join a Values-Driven Team: Belong, Grow, Innovate. At Trimble, our core values of Belong, Grow, and Innovate aren't just words—they're the foundation of our culture. We foster an environment where you are seen, heard, and valued (Belong); where you have an opportunity to build a career and drive our collective growth (Grow); and your innovative ideas shape the future (Innovate). We believe in empowering local teams to create impactful strategies, ensuring our global vision resonates with every individual. Become part of a team where your contributions truly matter. Trimble’s Privacy Policy If you need assistance or would like to request an accommodation in connection with the application process, please contact #J-18808-Ljbffr
Technical Customer Support Professional Join our Customer Success team as a Helpdesk Support Specialist, serving as the single point of contact for our North American forestry software customers. Blend technical aptitude with exceptional customer service to provide responsive, professional IT support while ensuring adherence to established Service Level Agreements (SLAs). About Us Trimble is a global technology company that connects the physical and digital worlds. With relentless innovation in precise positioning, modeling and data analytics, we enable essential industries including construction, geospatial and transportation. We help customers build and maintain infrastructure, design and construct buildings, optimize global supply chains and map the world. Key Responsibilities Own the Incident Life Cycle by acting as the single point of contact, capturing, categorizing and prioritizing all incoming requests based on urgency and impact. Troubleshoot and resolve incidents using initial diagnostics and known solutions, maximizing first‑contact resolution rates to drive high user satisfaction. Maintain clear communication with users, providing regular updates and ensuring strict adherence to established SLAs. Document common issues in the Knowledge Base and validate solutions offered by specialized internal escalation resources. Recognize scope of support and provide appropriate referrals to our Professional Services team when necessary. Qualifications 2+ years of experience in a helpdesk or IT support role. Experience with ticket management systems. Ability to categorize and prioritize incidents based on impact and urgency. Fluency in English (verbal and written). Commitment to delivering exceptional customer service and managing expectations effectively. Preferred Qualifications Proficiency in French (verbal and written). Experience or interest in the timber/logging industry. Experience with ITIL framework or concepts. Familiarity with Salesforce, Jira, SQL or related database technologies. Familiarity with innovative technologies such as Generative AI. Job Details Location: Vancouver or Montreal, Canada (remote position possible, other North American arrangements considered). Travel Requirement: 0% About the Role At Trimble, we build innovative solutions designed to solve the world’s most critical challenges. You will work on projects that truly matter and be part of a collaborative, supportive team that shares a purpose‑driven culture. We encourage ownership, entrepreneurial spirit and flexibility in work arrangements. Compensation Salary Range: $57,750.00 – $72,160.00 Pay Rate Type: Salary Bonus Eligible: No Commission Eligible: No Benefits: Comprehensive core benefits including Medical, Dental, Vision, Life, Disability, Time‑off plans and retirement plans; tax‑saving plans, Paid Parental Leave and Employee Stock Purchase Plan. How to Apply Please submit an online application for this position by clicking on the ‘Apply Now’ button located in this posting. Application Deadline Applications are accepted for at least 30 days from the posting date. EEO Statement At Trimble, we are committed to fostering a diverse, inclusive, and equitable workplace. Guided by our core values—Belong, Innovate, and Grow—we embrace and celebrate differences. We are proud to be an equal opportunity employer welcoming individuals of all backgrounds. We are committed to offering candidates and employees with disabilities or sincerely held religious beliefs the ability to seek reasonable accommodations in accordance with applicable law. Contact If you need assistance or would like to request an accommodation in connection with the application process, please contact #J-18808-Ljbffr
## Technical Customer Support ProfessionalCanada - Vancouver, BCJob FamilyTechnical Customer Support****Customer Support Specialist****Trimble is a global technology company that connects the physical and digital worlds, transforming the ways work gets done. With relentless innovation in precise positioning, modeling and data analytics, Trimble enables essential industries including construction, geospatial and transportation. Whether it's helping customers build and maintain infrastructure, design and construct buildings, optimize global supply chains or map the world, Trimble is at the forefront, driving productivity and progress.****What Makes This Role Great:****In this role, you will be the critical first line of defense for our North American Forestry software customers. You'll not only resolve technical issues quickly but also act as the voice of the customer, providing essential feedback to higher-level teams and directly shaping how we deliver superior service and maintain our reputation for responsive, efficient support.Key Exciting Responsibilities* Own the Incident Life Cycle by acting as the single point of contact, capturing, categorizing, and prioritizing all incoming requests based on urgency and impact.* Troubleshoot and Resolve incidents using initial diagnostics and known solutions, maximizing first-contact resolution rates to drive high user satisfaction.* Contribute to Service Excellence by maintaining clear communication with users, providing regular updates, and ensuring strict adherence to established SLAs.* Champion Our Knowledge Base by documenting common issues and validating solutions offered by specialized internal escalation resources.* Navigate Customer Needs by recognizing scope of support and providing appropriate referrals to our Professional Services team when necessary.****Essential Skills & Experience***** 2+ years of related experience in a helpdesk or IT support role.* Experience with ticket management systems.* Proven ability to categorize and prioritize incidents based on impact and urgency.* Fluency in English verbal and written communication skills.* Demonstrated commitment to delivering exceptional customer service and managing expectations effectively.****Bonus Points For***** Proficiency in the French language (verbal and written).* Experience or interest in the timber / logging industry.* Experience with ITIL framework (or concepts)* Familiarity with Salesforce, Jira, or SQL (and related database technologies).* Familiarity with innovative technologies like Generative AI (GenAI).****Logistics***** ****Location:**** Vancouver or Montreal, Canada (Remote position possible, other North American arrangements considered).* ****Travel Requirement:**** 0% travel.****Why You'll Love Working With Us****At Trimble, we're not just a company that "does good"—we are a team dedicated to making a tangible, positive Real-World Impact. We build innovative solutions designed to solve the world's most critical challenges. You'll work on projects that truly matter: Our purpose-driven culture means you'll be helping to build and deliver solutions that make work faster, safer, and more sustainable for millions of people worldwide. You will work with a collaborative, supportive team that shares your purpose and fosters a genuine sense of belonging. We encourage our people to be an owner. You'll find an entrepreneurial spirit where success is often "self-authored," empowering proactive "doers". We also offer true flexibility, as flexible work arrangements are a significant driver for employees joining and staying with us.Customer Support Specialist, Helpdesk, IT Support, Tier 1, Incident Management, ITIL, Service Desk, Customer Service, Forestry, Logging, SaaS, Technical Support, Vancouver, Montreal, Canada****Compensation:**** Trimble provides the following compensation range and general description of other compensation and benefits that it in good faith believes it might pay and/or offer for this position. This compensation range is based on a full time schedule. Trimble reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant’s sex or other status protected by local, state, or federal law.****Hiring Range****$57,750.00–$72,160.00****Pay Rate Type****SalaryNoNo****Benefits:**** Trimble offers comprehensive core benefits that include Medical, Dental, Vision, Life, Disability, Time off plans and retirement plans. Most of our businesses also offer tax savings plans for health, dependent care and commuter expenses as well as Paid Parental Leave and Employee Stock Purchase Plan. If this position is identified above as commission- or bonus-eligible, the terms of the commission plan or discretionary bonus plan for which you are eligible will be provided following the employee start date.****How to Apply:**** Please submit an online application for this position by clicking on the ‘Apply Now’ button located in this posting.****Application Deadline:**** Applications could be accepted until at least 30 days from the posting date.At Trimble, we are committed to fostering a diverse, inclusive, and equitable workplace where everyone can thrive. Guided by our core values—Belong, Innovate, and Grow—we embrace and celebrate differences, knowing they make us stronger and more innovative. We are proud to be an equal opportunity employer, welcoming individuals of all backgrounds and advancing opportunities while embracing race, color, gender identity, sexual orientation, religion, disability, veteran status, or any other protected and diverse characteristic. We are committed to offering our candidates and employees with disabilities or sincerely held religious beliefs the ability to seek reasonable accommodations in accordance with applicable law and/or where it would not constitute undue hardship for Trimble. For more, please see Trimble's Code of Business Conduct and Ethics at, under “Corporate Governance.”Our mission to transform the way the world works starts with transforming how we work together. By actively listening, asking questions, and taking intentional actions, we cultivate a culture that provides equitable opportunities for everyone to contribute and grow.If you need assistance or would like to request an accommodation in connection with the application process, please contact skillsB2BArchitectureAngularJSAgileSurveyingStatisticsQuality InspectionPython ScriptsPython ScriptingNET
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A global technology company is seeking a Technical Customer Support Professional. You will provide IT support for forestry software customers, ensuring adherence to service agreements while troubleshooting technical issues. The ideal candidate has at least 2 years of IT support experience and is fluent in English, with preferred knowledge of French. This role offers a competitive salary and comprehensive benefits, and remote work flexibility.
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A global technology company is seeking a Customer Support Specialist to provide exceptional IT support to North American forestry software customers. You will resolve technical issues quickly, act as the voice of the customer, and play a crucial role in maintaining high service standards. The ideal candidate will have at least 2 years of experience in IT support, along with strong communication and customer service skills. This position offers flexibility with remote options available across North America. The salary range is $57,750.00–$72,160.00.
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A global technology firm is seeking a Technical Customer Support Professional to act as the first line of defense for their software customers. This role involves resolving technical issues, managing the incident lifecycle, and providing exceptional customer service. Candidates should have 2+ years of relevant experience and fluency in English. Familiarity with ticket management systems and technologies like Salesforce or Jira is a plus. Position allows for remote work arrangements.
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Customer Support Specialist – Helpdesk Support Specialist Ready to be the cornerstone of our service desk and make a real-world impact in the essential Forestry industry? Join our Customer Success team as a Helpdesk Support Specialist, serving as the single point of contact for our North American customers. You’ll blend technical aptitude with exceptional customer service, providing responsive, professional IT support while ensuring adherence to established Service Level Agreements (SLAs). About Us Trimble is a global technology company that connects the physical and digital worlds, transforming the ways work gets done. With relentless innovation in precise positioning, modeling and data analytics, Trimble enables essential industries including construction, geospatial and transportation. Whether it’s helping customers build and maintain infrastructure, design and construct buildings, optimize global supply chains or map the world, Trimble is at the forefront, driving productivity and progress. What Makes This Role Great In this role, you will be the critical first line of defense for our North American Forestry software customers. You’ll not only resolve technical issues quickly but also act as the voice of the customer, providing essential feedback to higher-level teams and directly shaping how we deliver superior service and maintain our reputation for responsive, efficient support. Key Exciting Responsibilities Own the Incident Life Cycle by acting as the single point of contact, capturing, categorizing, and prioritizing all incoming requests based on urgency and impact. Troubleshoot and Resolve incidents using initial diagnostics and known solutions, maximizing first-contact resolution rates to drive high user satisfaction. Contribute to Service Excellence by maintaining clear communication with users, providing regular updates, and ensuring strict adherence to established SLAs. Champion Our Knowledge Base by documenting common issues and validating solutions offered by specialized internal escalation resources. Navigate Customer Needs by recognizing scope of support and providing appropriate referrals to our Professional Services team when necessary. Essential Skills & Experience 2+ years of related experience in a helpdesk or IT support role. Experience with ticket management systems. Proven ability to categorize and prioritize incidents based on impact and urgency. Fluency in English verbal and written communication skills. Demonstrated commitment to delivering exceptional customer service and managing expectations effectively. Bonus Points For Proficiency in the French language (verbal and written). Experience or interest in the timber / logging industry. Experience with ITIL framework (or concepts). Familiarity with Salesforce, Jira, or SQL (and related database technologies). Familiarity with innovative technologies like Generative AI (GenAI). Logistics Location: Vancouver or Montreal, Canada (Remote position possible, other North American arrangements considered). Travel Requirement: 0% travel. Why You'll Love Working With Us At Trimble, we’re not just a company that "does good"—we are a team dedicated to making a tangible, positive Real-World Impact. We build innovative solutions designed to solve the world's most critical challenges. You will work on projects that truly matter: Our purpose-driven culture means you’ll be helping to build and deliver solutions that make work faster, safer, and more sustainable for millions of people worldwide. You will work with a collaborative, supportive team that shares your purpose and fosters a genuine sense of belonging. We encourage our people to be owners, and you’ll find an entrepreneurial spirit where success is often "self-authored," empowering proactive "doers." We also offer true flexibility, as flexible work arrangements are a significant driver for employees joining and staying with us. Compensation Salary range: $57,750.00–$72,160.00 Pay Rate Type: Salary Bonus Eligible: No Commission Eligible: No Benefits: Medical, Dental, Vision, Life, Disability, Time off plans, retirement plans, tax savings plans for health, dependent care and commuter expenses, Paid Parental Leave, and Employee Stock Purchase Plan. How to Apply Please submit an online application for this position by clicking on the ‘Apply Now’ button located in this posting. Application Deadline: Applications could be accepted until at least 30 days from the posting date. EEO Statement At Trimble, we are committed to fostering a diverse, inclusive, and equitable workplace where everyone can thrive. Guided by our core values—Belong, Innovate, and Grow—we embrace and celebrate differences, knowing they make us stronger and more innovative. We are proud to be an equal opportunity employer, welcoming individuals of all backgrounds and advancing opportunities while embracing race, color, gender identity, sexual orientation, religion, disability, veteran status, or any other protected and diverse characteristic. We are committed to offering our candidates and employees with disabilities or sincerely held religious beliefs the ability to seek reasonable accommodations in accordance with applicable law and/or where it would not constitute undue hardship for Trimble. For more, please see Trimble's Code of Business Conduct and Ethics at under “Corporate Governance.” Our mission to transform the way the world works starts with transforming how we work together. By actively listening, asking questions, and taking intentional actions, we cultivate a culture that provides equitable opportunities for everyone to contribute and grow. Contact If you need assistance or would like to request an accommodation in connection with the application process, please contact #J-18808-Ljbffr
## Product Test and Compliance EngineerCanada - Richmond Hill, Ontario (Applanix)****Job Title:****Test and Compliance EngineerToronto (Richmond Hill), Ontario, Canada (onsite)****Department:**** Engineering**What You Will Do**The Product Test and Compliance Engineer will focus on assuring and improving the compliance of current and new products and product enhancements to national and international product compliance standards and regulations. This position requires full office attendance in Trimble’s Richmond Hill office in Richmond Hill, Ontario.The specific product compliance and testing activities include:* EMC, LVD, and safety reviews of designs and prototype construction, including circuit board layouts, schematics, mechanical drawings, and customer documentation, guiding to design teams.* Review product compliance requirements as set by the product management team and provide feedback and suggested changes if required.* Contracting testing labs to perform the required product testing, which includes, but is not limited to: + Obtaining quotes from various labs and evaluating them. + Preparing the product(s) for testing, including setup, support equipment, pass/fail criteria, and test procedures when applicable. + Evaluating the results and reviewing test reports.* Reviewing new product compliance regulations to determine their impact on new and existing product lines.* Ensure product compliance with worldwide environmental regulations, including evaluating and maintaining product environmental compliance records such as ROHS, WEEE, REACH, TSCA POPs, PFAS, WEEE Conflict Minerals, China RoHS, California Proposition 65, Sustainability programs, Battery and Packaging directives.* Perform other internal product tests and evaluations, including DVT (Design Verification Tests)The successful candidate will be responsible for performing and coordinating the activities required to achieve and maintain regulatory compliance across multiple product lines. The role involves working with multiple functional groups within Trimble Applanix, and Trimble in general, to support new product design, new product introduction, and assisting in some engineering tests as needed.This Product Compliance Engineer is expected to become the technical liaison for compliance-related tasks and issues within Trimble Applanix.As such, this Product Compliance Engineer will be responsible for communicating regularly with other Trimble “Regulatory Compliance and test” groups, as well as external testing compliance labs and organizations as needed. **What Skills & Experience You Should Bring*** Bachelor’s degree in a scientific discipline, preferred EE or Physics.* At least 5 years of experience working in product compliance roles.* Expertise with the European Union’s EMC Directive and the EN 61326-1 standard.* Familiarity with the European Union’s Low Voltage Directive and the EN61010-1 standard, as well as the U.S. (UL-61010-1) and Canada (CSA C22.2#61010-1) variants.* Familiarity with the European Union’s Restrictions on Hazardous Substances (RoHS) Directive, Registration, Evaluation, Authorisation and Restriction of Chemicals (REACH) Directive, and other environmental and chemical compliance regulations in general.* Familiarity with test and measurement products, including digital multimeters and power supplies.* Experience with product compliance reviews of prototype products, including reviews of schematics, drawings, and other technical documents.* Experience testing products for EMC.* Excellent communications, spoken and written; proficient in describing compliance requirements with technical and non-technical staff; comfortable speaking to groups.****About Trimble****Dedicated to the world’s tomorrow, Trimble is a technology company delivering solutions that enable our customers to work in new ways to measure, build, grow, and move goods for a better quality of life. Core technologies in positioning, modeling, connectivity, and data analytics connect the digital and physical worlds to improve productivity, quality, safety, transparency, and sustainability. From purpose-built products and enterprise lifecycle solutions to industry cloud services, Trimble is transforming critical industries such as construction, geospatial, agriculture, and transportation to power an interconnected world of work. For more information about Trimble (NASDAQ: TRMB), visit:****About Trimble Applanix****Located in Richmond Hill, Ontario, Canada, Trimble Applanix delivers world-class positioning solutions for land, marine, and airborne applications. With global reach, unequaled engineering excellence, and worldwide 24/7 customer support, Trimble Applanix leads the world in high-productivity in-motion surveying, direct data georeferencing, and robust mobile mapping.Trimble Applanix technologies are now powering new revolutions in both autonomous vehicle technology and mobile mapping in GNSS-denied spaces. Visit****Benefits****Trimble offers comprehensive core benefits that include Medical, Dental, Vision, Life, Disability, Time off plans and retirement plans. We have programs in place to make sure our people are seen, heard, and welcomed and most importantly that they know they belong, no matter who they are or where they are coming from.****How to Apply:**** Please submit an online application for this position by clicking on the ‘Apply Now’ button located in this posting.****Application Deadline:**** Applications could be accepted until at least 30 days from the posting date.****Join a Values-Driven Team: Belong, Grow, Innovate.****At Trimble, our core values of Belong, Grow, and Innovate aren't just words—they're the foundation of our culture. We foster an environment where you are seen, heard, and valued (Belong); where you have an opportunity to build a career and drive our collective growth (Grow); and where your innovative ideas shape the future (Innovate). We believe in empowering local teams to create impactful strategies, ensuring our global vision resonates with every individual. Become part of a team where your contributions truly matter. If you need assistance or would like to request an accommodation in connection with the application process, please contact ****Location:**** Top skillsCustomer ServiceTroubleshootingSupply Chain ManagementSoftware DevelopmentProject PlanningProject ManagementProcess ImprovementProcess FlowOracle E-Business Suite R12Oracle Applications
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A leading technology company in Richmond Hill is seeking a Product Test and Compliance Engineer to ensure compliance with national and international standards. The successful candidate will work closely with design and engineering teams to conduct product testing, review compliance requirements, and serve as a technical liaison. Candidates should have a Bachelor's degree in a scientific discipline and at least 5 years of relevant experience.
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