Posted Thursday, October 23, 2025 at 4:00 AM About Us We are an established Canadian facility, maintenance company. We provide a variety of services to large retail and commercial businesses nationally. We have a competitive compensation & benefits plan including health, dental and vision, and a pension plan after 1 year. Job Summary The core focus of this role is to develop and maintain strong, trust-based relationships with customers across the assigned area within a territory to ensure loyalty, satisfaction, and retention. The successful candidate will serve as the key liaison between United and its customers , actively anticipating needs, resolving concerns, and leading performance and quality conversations at the store and regional levels. This role will also involve close collaboration with Partner Relations to ensure operational excellence and service quality, and with Talent Acquisition to support the hiring, onboarding, and retention of a high-performing workforce. The position combines strategic territory management with a hands‑on, customer‑first approach to deliver exceptional partner and customer experiences , increase revenue per store, and improve retention metrics. Customer Relationships & Communication Function as the face of United to customers in the field, building lasting partnerships rooted in responsiveness, reliability, and trust. Champion a customer-centric culture by aligning field team actions with customer expectations and service standards. Responsible for leading store SOW & Quality; Collaborate with Partner Relations to come up with action plans to improve quality and productivity. Lead proactive outreach and store visits to discuss performance, address operational issues, and resolve cases collaboratively. Manage escalations with urgency and tact, ensuring all customer concerns are resolved at or above expectations. Conduct regular business reviews with key stakeholders (e.g., VPs, District Managers) to communicate wins, risks, and action plans. Facilitate structured communications between customers and internal teams to ensure alignment, transparency, and accountability. Lead Meetings (Phone or In-person) with key customer stakeholders Reporting on Issues Mgmt. at Region level. Collaboration with Partner Relations & Talent Acquisition Partner Relations : Work closely with Partner Relations to assess and enhance partner performance, identify process gaps, and jointly develop improvement plans. Support Partner Change Overs (PCOs) and in-store partner transitions to ensure smooth operations and customer satisfaction. Lead store-level quality assessments and partner feedback loops to ensure alignment with customer expectations. Talent Acquisition : Collaborate with Talent Acquisition to support the recruitment, hiring, and retention of frontline staff and supervisors within the territory. Ensure staffing plans align with customer and store-level operational requirements. Revenue & Cost Management for assigned store/sites within a determined area within a territory Responsible for management of assigned store/site P&Ls, monitoring expenses for operations and developing strategies to decrease costs and increase profitability. Responsible for retention of existing revenue budget within a fiscal year for stores/sites. Responsible for growing the revenue via routine contracts in collaboration with BD team. Lead g rowth of business from Specials (ADHOC) services & execute implementation. Lead start-up of new business and manage start-up costs. Support BD teams with quotes costing and assist in quote/RFP process for new and existing business. Participate in Partner Relations & Talent Acquisition teams in negotiations both with customers and partners, if required. Responsible for the analysis and review of financial activities related to billing, invoicing, store/site budgets, overall expenses, employee hours, material costs over budget, equipment repair costs. Responsible for controlling and monitoring inventory assets, including but not limited to, equipment, supplies, other United assets. Planning & Budgeting Participate in developing and implementing Annual Plans & Budget, Performance Objectives by Customer Banners and ensure alignment with Organizational Strategic Objectives. Create and develop short and long-term strategies to secure sustainability and profitability of all operations. Participate in interviews, training programs, and onboarding efforts to foster a high-performing, customer-oriented team culture. Internal Communication Responsible for ; Operational Huddles, scheduling store/location visits, case mgmt. meetings with Partners. Lead and support cross-functional weekly & monthly meetings with Territory & Support Teams. Participate in process improvement and internal business review meetings. Process Compliances Operations Lead all p rocess initiatives/implementation in assigned stores/sites; Implement Business Transformation and Strategic Program initiatives as per United Strategic Framework. Lead store/location level customer walks & visits with partners to discuss action plans. Lead process adoption within the Salesforce ecosystem. Responsible for managing business using United technologies provided (e.g., Salesforce & Microsoft). Lead and or support key United operational processes and KPI’s: As per Retention Priority Framework, to name a few. Partner Change Overs (PCO). Material Consumption. Specials. Visitation Audits & Case mgmt. for issues and escalations. Lead and implement Schedules. A.R.I and H & S Compliance. I.D Badging & uniform compliance for all Partners & cleaners. Onboarding and In Store Partner Training Partner Performance Mgmt. Inspections/reporting required by Customers for Billing purposes. Collection of Annexes or any other types of Inspections/reporting required by Customers for Billing purposes. Workforce & Performance Management Monitor & manage performance of Partner and cleaners’, including performance improvement plans to improve employee engagement and productivity. Implement & sustain policies, processes, and programs. Recruitment, Training & Development Support mgmt. for the hiring, recruitment & retention of territory employees. Responsible for implementation of People (employees & partners) training programs. Responsible for ensuring Partner & cleaners mentoring and coaching to improve productivity and performance of organizational operations. Provide leadership, support, and guidance to Partners & cleaners and promote a positive and motivating work environment. Create an environment that encourages learning and inspires brainstorming, creativity, and innovation. Additional Responsibilities Perform all daily functions in alignment with company mission, vision, and values. Work in compliance with Health & Safety policies and legislation and take every reasonable precaution to protect the health and safety of all employees and business partners. Protect company assets from damage and misuse. Perform other related duties as may be required from time to time. Job Requirements and Expectation Available to address Customer and Partner needs and concerns in a timely manner. Willing to travel frequently within the designated territory or outside the province as may be required from time to time to support the entire territory. Ability to deal with high levels of stress and solve problems as they arise. Ability to work flexible shifts on a rotation basis. Available to address concerns in a 24/7 environment. Skills Business acumen. Communication Skills: Active listening, verbal, and written communication skills Needs assessment and information gathering. Advanced technology competency. Expertise in floor care and cleaning procedures is an asset. Process and compliance driven. Coaching and Mentoring. Superior time management and problem-solving skills. Ability to work independently. Education/Experience University degree in Business Administration or related operations or field experience. Minimum of 5 years’ experience in the Janitorial industry. 10+ years’ experience in operational management or related roles. #J-18808-Ljbffr
Account Manager_Operations_Cleaning_Industry_London London, ON, Canada • St Thomas, ON, Canada Job Description Posted Thursday, October 23, 2025 at 4:00 AM About Us We are an established Canadian facility, maintenance company. We provide a variety of services to large retail and commercial businesses nationally. We have a competitive compensation & benefits plan including health, dental and vision, and a pension plan after 1 year. Job Summary Key Focus: The core focus of this role is to develop and maintain strong, trust-based relationships with customers across the assigned area within a territory to ensure loyalty, satisfaction, and retention. The successful candidate will serve as the key liaison between United and its customers , actively anticipating needs, resolving concerns, and leading performance and quality conversations at the store and regional levels. This role will also involve close collaboration with Partner Relations to ensure operational excellence and service quality, and with Talent Acquisition to support the hiring, onboarding, and retention of a high-performing workforce. The position combines strategic territory management with a hands‑on, customer‑first approach to deliver exceptional partner and customer experiences , increase revenue per store, and improve retention metrics. Customer Relationships & Communication: Function as the face of United to customers in the field, building lasting partnerships rooted in responsiveness, reliability, and trust. Champion a customer‑centric culture by aligning field team actions with customer expectations and service standards. Responsible for leading store SOW & Quality; Collaborate with Partner Relations to come up with action plans to improve quality and productivity. Lead proactive outreach and store visits to discuss performance, address operational issues, and resolve cases collaboratively. Manage escalations with urgency and tact, ensuring all customer concerns are resolved at or above expectations. Conduct regular business reviews with key stakeholders (e.g., VPs, District Managers) to communicate wins, risks, and action plans. Facilitate structured communications between customers and internal teams to ensure alignment, transparency, and accountability. Lead Meetings (Phone or In‑person) with key customer stakeholders Reporting on Issues Mgmt. at Region level. Collaboration with Partner Relations & Talent Acquisition Partner Relations : Work closely with Partner Relations to assess and enhance partner performance, identify process gaps, and jointly develop improvement plans. Support Partner Change Overs (PCOs) and in‑store partner transitions to ensure smooth operations and customer satisfaction. Lead store‑level quality assessments and partner feedback loops to ensure alignment with customer expectations. Talent Acquisition : Collaborate with Talent Acquisition to support the recruitment, hiring, and retention of frontline staff and supervisors within the territory. Ensure staffing plans align with customer and store‑level operational requirements. Revenue & Cost Management for assigned store/sites within a determined area within a territory: Responsible for management of assigned store/site P&Ls, monitoring expenses for operations and developing strategies to decrease costs and increase profitability. Responsible for retention of existing revenue budget within a fiscal year for stores/sites. Responsible for growing the revenue via routine contracts in collaboration with BD team. Lead growth of business from Specials (ADHOC) services & execute implementation. Lead start‑up of new business and manage start‑up costs. Support BD teams with quotes costing and assist in quote/RFP process for new and existing business. Participate in Partner Relations & Talent Acquisition teams in negotiations both with customers and partners, if required. Responsible for the analysis and review of financial activities related to billing, invoicing, store/site budgets, overall expenses, employee hours, material costs over budget, equipment repair costs. Responsible for controlling and monitoring inventory assets, including but not limited to, equipment, supplies, other United assets. Planning & Budgeting: Participate in developing and implementing Annual Plans & Budget, Performance Objectives by Customer Banners and ensure alignment with Organizational Strategic Objectives. Create and develop short and long‑term strategies to secure sustainability and profitability of all operations. Participate in interviews, training programs, and onboarding efforts to foster a high‑performing, customer‑oriented team culture. Internal Communication: Responsible for ; Operational Huddles, scheduling store/location visits, case mgmt. meetings with Partners. Lead and support cross‑functional weekly & monthly meetings with Territory & Support Teams. Participate in process improvement and internal business review meetings. Process Compliances Operations: Lead all process initiatives/implementation in assigned stores/sites; Implement Business Transformation and Strategic Program initiatives as per United Strategic Framework. Lead store/location level customer walks & visits with partners to discuss action plans. Lead process adoption within the Salesforce ecosystem. Responsible for managing business using United technologies provided (e.g., Salesforce & Microsoft). Lead and or support key United operational processes and KPI’s: As per Retention Priority Framework, to name a few. Partner Change Overs (PCO). Material Consumption. Specials. Visitation Audits & Case mgmt. for issues and escalations. Lead and implement Schedules. A.R.I and H & S Compliance. I.D Badging & uniform compliance for all Partners & cleaners. Onboarding and In Store Partner Training Partner Performance Mgmt. Inspections/reporting required by Customers for Billing purposes. Collection of Annexes or any other types of Inspections/reporting required by Customers for Billing purposes. Workforce & Performance Management: Monitor & manage performance of Partner and cleaners’, including performance improvement plans to improve employee engagement and productivity. Implement & sustain policies, processes, and programs. Recruitment, Training & Development: Support mgmt. for the hiring, recruitment & retention of territory employees. Responsible for implementation of People (employees & partners) training programs. Responsible for ensuring Partner & cleaners mentoring and coaching to improve productivity and performance of organizational operations. Provide leadership, support, and guidance to Partners & cleaners and promote a positive and motivating work environment. Create an environment that encourages learning and inspires brainstorming, creativity, and innovation. Additional Responsibilities: Perform all daily functions in alignment with company mission, vision, and values. Work in compliance with Health & Safety policies and legislation and take every reasonable precaution to protect the health and safety of all employees and business partners. Protect company assets from damage and misuse. Perform other related duties as may be required from time to time. Job Requirements and Expectation Available to address Customer and Partner needs and concerns in a timely manner. Willing to travel frequently within the designated territory or outside the province as may be required from time to time to support the entire territory. Ability to deal with high levels of stress and solve problems as they arise. Ability to work flexible shifts on a rotation basis. Available to address concerns in a 24/7 environment. Skills: Business acumen. Communication Skills: Active listening, verbal, and written communication skills Needs assessment and information gathering. Advanced technology competency. Expertise in floor care and cleaning procedures is an asset. Process and compliance driven. Coaching and Mentoring. Superior time management and problem‑solving skills. Ability to work independently. Education/Experience University degree in Business Administration or related operations or field experience. Minimum of 5 years’ experience in the Janitorial industry. 10+ years’ experience in operational management or related roles. #J-18808-Ljbffr
A leading facilities maintenance provider in Vancouver seeks an experienced individual to develop relationships with customers, ensure operational excellence, and manage regional profitability. The ideal candidate will have extensive operational management experience and a customer-first approach. This position offers a competitive compensation package, including benefits and a pension plan after one year.
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Small Engine Field Mechanic - Cleaning Industry Job Description Posted Saturday, August 16, 2025 at 4:00 AM About Us We are an established Canadian facility, maintenance company. We provide a variety ofservices to large retail and commercial businesses nationally. We have a competitive compensation & benefits plan including health, dental andvision, and a pension plan after 1 year. Job Summary Carry out all equipment repairs and implement efficient preventative maintenance to all machines required by the Corporation to ensure excellent quality and customer satisfaction in a 24/7 on call environment. Duties and Responsibilities Implement in the field dispatched Work Orders assigned daily and Preventative Maintenance schedules monthly within assigned service territory. Responsibilities include to be On-Call, including scheduled rotations in weekends to support the departmental objectives. Attend service repair calls as scheduled by Dispatch both within assigned service territory and sometimes in other territories as required. This work will include but not limited to administering service appointments, uploading supporting documentation, media and/or reports and ensuring active work orders more 72 hours old are completed. Coordinate and plan own route to service accounts. Responsible for inventory of equipment parts in assigned vehicle. Inventory reconciliations and/or audits as assigned by Warehouse / Logistics Manager. Resolve work problems and recommend work measures to improve productivity. Train Subcontractors and/or Area Managers on best practices to maintain the equipment in good working condition. Ensure that standards for safe working conditions are always observed. Prepare reports as required by Manager of Mechanical Services. Additional Responsibilities Perform all daily functions in alignment with company mission, vision, and values Work in compliance with Health & Safety policies and legislation, and take every reasonable precaution to protect the health and safety of all employees and business partners. Adhere to all company policies, procedures, and labor laws. Actively participate in and contribute during meetings, sessions, or company projects. Protect company assets from damage and misuse. Perform other related duties as may be required from time to time. Job Requirements and Expectations Be available to address Customer or Subcontractor needs and concerns in a timely manner. Be willing to travel frequently within your designated territory or outside the province (as may be required from time to time). Ability to deal with a high level of stress and promptly solve problems as they arise. Ability to work flexible shifts on a rotational basis. Skills Small Engine Repair technical skills. Preferred knowledge of the cleaning industry. Ability to use Customer relationship Platforms to complete Administration of Work Orders, managing Schedules etc. Effective planning, organizing, and time management skills. Excellent verbal and written communication skills. Education/Experience Completion of technical trades certification, or 3-5 years technical experience on small equipment repairs necessary. Computer knowledge. Valid Drivers’ License preferred based on inhouse technician versus external technician. #J-18808-Ljbffr
Posted Tuesday, September 13, 2022 at 4:00 AM About Us We are an established Canadian maintenance company providing services to large retail and commercial businesses nationally. Our compensation & benefits include health, dental, vision, and a pension plan after 1 year. Department Purpose/Function Learning and Development involves developing and implementing an organization's learning strategy, aligning the learning & development department with business goals, and optimizing training processes to improve ROI. Job Summary The Learning Specialist will implement strategic priorities, content development, and on-the-job training for the L&D department. Execution of United Services Group’s Vision, Mission, Values, and Strategic plans. Learning & Development Facilitate Training Facilitate onboarding programs across Canada for employees and partners. Conduct in-person and virtual workshops for skill development. Support new technology launches, upgrades, and product testing. Present new products and services to clients. Deliver customized technical training nationwide. Design & Develop Create learning resources like guides, videos, eLearning, and digital media. Develop pricing catalogs and sales tools with sales/marketing. Update existing learning materials. Evaluate training effectiveness and solicit feedback for improvements. Deliver technical and operational training programs. Develop training outlines and select delivery methods. Create training resources such as guides, tutorials, and eLearning. Assess training needs and recommend system changes. Collaborate on strategies for change management. Administration Coordinate training schedules with various departments. Maintain training courses, learning plans, and reports on LMS. Assist with training data integrity on Salesforce. Participate in strategic projects. Support social media efforts. Assist in developing KPIs and manage business tools like Dayforce, Salesforce, Outlook. Additional Responsibilities Align daily functions with company mission, vision, and values. Follow health & safety policies and legislation. Job Requirements and Expectations Travel up to 50% within the territory or outside the province. Handle high stress and problem-solving situations. Work flexible shifts, including some evenings. Strong organizational, planning, and critical thinking skills. Proficient with Salesforce, Dayforce, Outlook, and Microsoft Office Suite. Excellent communication, negotiation, and business writing skills. Maintain process compliance and confidentiality. Detail-oriented and adaptable to change. Education/Experience Post-secondary degree in business administration or related field. Minimum 5 years of relevant experience. 5 years in a progressive management role. #J-18808-Ljbffr
Legal Specialist/Paralegal - French/English - 1 year contract for Mat. leave Laval, QC, Canada • Dorval, QC, Canada Job Description Posted Monday, October 13, 2025 at 4:00 AM About Us We are an established Canadian facility, maintenance company. We provide a variety of services to large retail and commercial businesses nationally. We have a competitive compensation & benefits plan including health, dental and vision, and a pension plan after 1 year. Job Summary This role manages a range of legal, compliance and administrative duties supporting Quebec and Eastern Canada. Duties and Responsibilities Providing support to internal teams (i.e. compliance, complaints and violence or harassment allegations) Supports and advises management on various legal and contractual concerns and issues. Contributing to regional projects that influence strategies, policies and procedures. Building strong and positive relationships at all levels of the company to support business needs. Coaching internal stakeholders on regulatory and compliancy matters and policies and procedures. Ensure legal compliancy in all aspects of business operations, including contracts, policies & processes aligned with provincial requirements. Coordinate legal issues to comply with government and company policies & regulations. Lead investigations to discover facts and law of case to determine causes of action and to prepare case accordingly. Dispute resolution and liaison between disputing parties. Interact on a regular basis with external lawyers regarding legal issues and manage communication and coordination of files. File pleadings with court clerk. Maintains all document and court files. Attend small claims court, mediation conferences, on behalf of United. SME on CNESST policies and procedures, key contact for CNESST, facilitates compliancy issues or concerns between partner, United and CNESST. Parity Specialist - (Preferred) Single point of contact and relationship management of all aspects of the Parity Committee in Montreal and Quebec. Ensure compliance to CPEEP and reporting submission within timelines. Represent United in Parity Committee meetings with Senior leadership team. Lead investigations into claims and manage and resolve claims brought against the company by CPEEP inspectors. Coordinates and prepares files with company lawyer or external counsel regarding CPEEP claims and civil or penal lawsuits Upkeep of Regulatory and Legislative changes Ensuring best practices are followed by staying current with labour and employment legislations and industry developments. Inform company of relevant changes (i.e. tax, labor standards, health and safety legislation) and coordinate with internal departments to ensure changes are implemented in the operational processes and Salesforce as relevant Lead change management initiatives in order to plan, implement and communicate new or updated regulations or legislation within the company. Job Requirements and Expectation Available to address business needs and concerns in a timely manner. Willing to travel as needed. Ability to deal with high level of stress and solve problems as they arise. Core Competencies Enforcing Laws, Rules and Regulations Research, Analysis & Critical Thinking Conflict management, dispute resolution & negotiation skills. Needs assessment and information gathering. Business and legal communication Collaboration and consultation Time Management Problem Solving Accountability and Dependability Decision making Ethics and Integrity Planning and Organizing Coaching and Mentoring Teamwork Education/Experience Post-Secondary education (diploma or degree) - in Legal or a related field preferred. #J-18808-Ljbffr
Regional Partner & Learning Manager, Ontario London, ON, Canada • Job Description About Us We are an established Canadian facility, maintenance company. We provide a variety of services to large retail and commercial businesses nationally. We have a competitive compensation & benefits plan including health, dental and vision, and a pension plan after 1 year. “This is an ongoing job posting intended to build a talent pool. There may not be a current vacancy at this time.” Job Summary The Regional Partner/Learning Manager will report to Head of Partner Relations, Learning & Strategic Program Delivery. The key function of this role is to focus on Partners/Employees experience after they have been recruited into United by our recruitment department. This includes onboarding new Partners/Employees effectively and continue to manage their ongoing performance and development to enhance the Partner/Employee skillsets, performance, and experience. This includes Partners/Employees for all services within that region including Specials/Ad hoc services. This role will focus on collaboration with various departments and stakeholders to ensure that our Partners/Employees needs are being met as per expectations and ultimately meeting and exceeding Customer expectations. To increase United’s Brand awareness within Partner community to enable United to become the company of first choice for Partners. Execution of United Services Group’s Vision, Mission, Values and Strategic plans, which includes Partner Success framework and all Strategic Initiatives implementation & adoption within region. Empower our Partners/Employees and create and sustain a culture of fairness and respect. Enhance the United Customer experience by increasing retention of Partners/Employees within locations. Responsible for Store Onboarding of New Partners/Employees for new Start-Ups. Responsible for managing ongoing performance and skills development to enhance the existing Partner/Employee skillsets, performance, and experience. Develop Partners competency to manage their business(s) (includes labor performance, material, equipment efficiently and effectively. Customize action & learning plans based on KPI analytics. Implement regional random audits based on KPI analytics & customer issues. Calibration Walks with Customers, Account Management, Partners/Employees/ Cleaning staff. Be the primary support for all Partner/Employee related issues and manage the Issues Escalation process. Trigger Partner Change Over (PCO) with Partner & L&D Administrator to meet process requirements. Grow the United Campus regionally, resulting in growing new Partner leads & becoming industry choice for Janitorial learning and development. Lead/Implement Regional Partner Meetings/collaboration with key stakeholders. Implementation of Recognition & Rewards Program. Collaborate with Marketing to enhance regional Social Media presence. Support regional recruitment plan and acquisition of leads /w recruitment department. Attending legal “Discoveries” on behalf of United, if required. Develop and implement departmental SOPs to create consistency. Ensure overall compliance of guidelines, policy & procedures with Partners/Employees and Cleaners. Ensure ongoing data integrity pertaining to Partners within Salesforce. Responsible for managing business using United technologies provided (e.g. Salesforce & Microsoft Programs). Responsible for asset management. Additional Responsibilities Perform all daily functions in alignment with company mission, vision, and values. Work in compliance with Health & Safety policies and legislation and take every reasonable precaution to protect the health and safety of all employees and business partners. Protect company assets from damage and misuse. Perform other related duties as may be required from time to time. Job Requirements and Expectation Available to address customer and Partner needs and concerns in a timely manner. Store visits based on schedules which will include visits at night and weekends. Willing to travel frequently within the designated territory or outside the province as may be required from time to time. Ability to deal with high level of stress and solve problems as they arise. Ability to work flexible shifts on a rotation basis. Available to address concerns in a 24/7 environment Business acumen Communication Skills: Active listening, verbal, and written communication skills Needs assessment and information gathering. Advanced Technology competency. Advanced level expertise in floor-care and cleaning procedures. Process and compliancy driven. Ability to work independently. Education/Experience Post secondary degree in business administration or related field. Minimum of 5 years’ industry level janitorial experience. Multi-lingual skillsets preferred- specifically English, French, Spanish (French & English language required in Quebec East; Spanish is preferred in Ontario West). #J-18808-Ljbffr
About Us We are an established Canadian facility, maintenance company. We provide a variety of services to large retail and commercial businesses nationally. We have a competitive compensation & benefits plan including health, dental and vision, and a pension plan after 1 year. Department Purpose/ Function The purpose of the Customer Experience & Retention Team is to enhance our existing customer relationships, customer experience & to lead the implementation of the customer scope of works (SOW) within Janitorial Services. This is to be achieved by listening to daily customer needs and acting proactively to meet and exceed scope of works and providing additional products or services to meet and exceed their everyday needs in real time. Job Summary This role is responsible for leading, managing, coordinating, and implementing daily the Janitorial Services scope of works at all store or site locations within the designated area or territory, across multiple customer banners. The key focus areas of this role are in managing: Customer Experience & Retention Performance of our Partners & Cleaners Overall Store Operations (Including store budgets, profitability & KPI’s) Quality Standards & Audits Training Cost Management Increasing Revenue & Profits per Store and Customer Banners United & Customer Processes, Policies & Guidelines Support to other Area Managers as required Planning & Budgeting: Responsible for participation in the development and implementation of annual plans by customer banners (annual waxing schedules/, budgets, potential add on sales opportunities). Implement store level budgets. Create and develop short and long-term strategies at store level to secure sustainability and profitability of all operations. Customer Relationships & Communication: Build strong relationships with customers and business partners at store level (cross-selling, building trust, deliver good service, consistency, follow through, be a United brand ambassador and represent the brand positively). Single point of contact at store level with customer for the communication between United and the customer for all services (nights, day porters, outside services, etc.) & and various departments within United. Address store level customer concerns and provide timely and effective solutions to problems. Support Regional Mgmt. on all face-to-face meetings or touchpoints with key customer stakeholders (e.g., Customer District Managers (DM's) & Customer V.P level) Daily/Weekly/Monthly meetings with customers banners on store audits, case management & action plans, periodic schedules, scope of works. Daily/Weekly/Monthly reporting on issues & escalations, action plans, including access issues, to customer. Weekly or as required, store compliancy walks with customers. Lead or participate in store transition meetings with new customer and partner together about expectations around scope of works and set expectations. Internal Communication: Lead and coordinate all store level communication with United Partners daily on issues and actions. Set expectations with Partners, provide training, coaching & mentoring. Participate in cross-functional weekly & monthly meetings with Regional & Support Teams (e.g., L & D, Partner Relations, Equipment Services). Process Compliances: · Lead all process initiatives/implementation at store level; Work with Sr. management on identifying store level trends and process gaps. Lead store level customer store/calibration walks. Lead process adoption in Salesforce. Responsible for managing business using United technologies provided (e.g., Salesforce/Outlook). Lead and or support key United operational processes and KPI’s: As per Retention Priority Framework, to name a few. Support Partner Change Overs (PCO) with Partnership team. Material Ordering. In-Store Specials. Conduct Visitation Audits & manage Case mgmt. for issues and escalations. Create and implement Periodic Schedules. A.R.I and H & S Compliance I.D Badging & uniform compliance for all Partners & cleaners In Store Partner Training and support Partner Effectiveness in Partner training Program Support Partner Effectiveness team in Hiring/Recruitment/Termination of Partners Collection of Annexes or any other types of Inspections/reporting required by Customers for Billing purposes Cost Management & Controls: Responsible at store level for Revenue + Cost per Store; Budget Vs Actual + Gross margins. Responsible for the store level financial activities related to billing, invoicing, store budgets, customers, suppliers and sub-contractors’ expenses, employee hours, material costs over budget, equipment repair costs. Support Sr. Mgmt. for operational costing for new & existing business. Monitor asset inventory, including but not limited to, equipment, supplies at store level. Implement transitions of new business in stores in compliance with customer transition process. Lead growth of In-store business by upselling Special services. Workforce & Performance Management: Co-Lead Performance Mgmt. for Partners with Partner Effectiveness team as per United reports (Monthly inspections, escalation reports, attendance reports, visitation reports) Recruitment, Training & Development: Support Partner Effectiveness team in Hiring/Recruitment/Termination of Partners and Partner management (e.g., Partner Change Overs (PCO); Group Echo; Insurance, Contract signing, ID Badging for all staff and Partners; Material Ordering; Invoicing. Lead In-Store Partner Training (Scope + Equipment + Material Ordering) and support Partner Effectiveness & L & D in overall Partner training program. Lead daily/weekly mentoring and coaching of Partners on store performance and customer scope of works. Monitoring performance of reporting Partners and apply performance improvement plans to improve Partner engagement and productivity in conjunction with Partner Effectiveness team Responsible for managing business using United technologies provided (e.g. Salesforce & Microsoft Programs). Responsible for asset management. Additional Responsibilities: Perform daily functions in alignment with company mission, vision, and values. Work in compliance with all United, legal & health & safety policies and protocols. Protect company assets from damage and misuse. Perform other related duties as may be required from time to time. Other Job Requirements and Expectations: Available to address customer and Partner needs and concerns in a timely manner. Willing to travel frequently within the designated territory or outside the province as may be required from time to time. Ability to deal with high level of stress and solve problems as they arise. Ability to work flexible shifts on a rotation basis. Skills: Business acumen Communication Skills: Active listening, verbal, and written communication skills Advanced Technology competency Expertise in floor-care and cleaning procedures is an asset. Process and compliancy driven. Superior time management and problem-solving skills. #J-18808-Ljbffr
Job Description Posted Saturday, August 16, 2025 at 4:00 AM About Us We are an established Canadian facility maintenance company. We provide a variety of services to large retail and commercial businesses nationally. We offer a competitive compensation & benefits plan including health, dental, vision, and a pension plan after 1 year. Job Summary This role is responsible for leading, managing, coordinating, and implementing the daily scope of Janitorial Services at all store or site locations within the designated area or territory, across multiple customer banners. Key Focus Areas: Customer Experience & Retention Performance of Partners & Cleaners Overall Store Operations (Budgets, Profitability & KPIs) Quality Standards & Audits Training Cost Management Increasing Revenue & Profits Customer Processes, Policies & Guidelines Support to other Area Managers Planning & Budgeting Participate in developing annual plans, budgets, and strategies for store sustainability and profitability. Customer Relationships & Communication Build strong relationships with customers and partners, serve as the single point of contact, address concerns, and support regional management in meetings. Internal Communication Coordinate store-level communication with partners, set expectations, and participate in cross-functional meetings. Process Compliance Lead process initiatives, store-level audits, and technology adoption (e.g., Salesforce). Cost Management & Controls Manage store-level revenue, costs, budgets, and asset inventory. Workforce & Performance Management Co-lead partner performance management, training, coaching, and development. Additional Responsibilities Align daily functions with company mission, ensure safety policies are followed, and protect assets. Other Requirements Availability to address needs promptly, willingness to travel, stress management, and flexibility for shifts. Skills Business acumen, strong communication, advanced technology skills, process-driven, and excellent time management. #J-18808-Ljbffr
Area Manager - Cleaning Industry - Ottawa-Kingston Kingston, ON, Canada • Smiths Falls, ON, Canada Job Description Posted Saturday, August 16, 2025 at 4:00 AM About Us We are an established Canadian facility maintenance company providing a variety of services to large retail and commercial businesses nationally. Our benefits include health, dental, vision, and a pension plan after 1 year. Job Summary This role involves leading, managing, coordinating, and implementing daily janitorial services across multiple store or site locations within the designated area or territory, covering various customer banners. Key Focus Areas: Customer Experience & Retention Performance of Partners & Cleaners Store Operations (budgets, profitability, KPIs) Quality Standards & Audits Training Cost Management Revenue & Profit Growth Customer Processes, Policies & Guidelines Supporting other Area Managers as needed Planning & Budgeting: Participate in developing and implementing annual plans, budgets, and sales opportunities at the store level. Customer Relationships & Communication: Build strong relationships with store-level customers and partners, act as the primary contact, address concerns, and support regional management in meetings. Internal Communication: Coordinate store-level communication with partners, provide training, coaching, and participate in cross-functional meetings. Process Compliance: Lead process initiatives, manage store-level audits, ensure compliance with safety and operational standards, and support process adoption. Cost Management & Controls: Manage store-level financial activities, monitor assets, and support business transitions. Workforce & Performance Management: Co-lead performance management, support hiring, training, and development of Partners, and mentor store staff. Education/Experience: Degree in business administration or related field. At least 5 years’ experience in janitorial or operational environments. 3-5 years’ supervisory experience. #J-18808-Ljbffr
