A leading technology solutions provider in Ottawa is seeking a Product Manager for Lab & Production Test Technology. This role requires expertise in fiber optics and telecommunications, along with a proven track record in product lifecycle management. The ideal candidate will lead cross-functional initiatives, influence product strategy, and drive innovation in a global environment. Join a dynamic team passionate about customer success and business growth.
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Product Manager (Lab & Production) page is loaded## Product Manager (Lab & Production)locations: Ottawa, CANtime type: Full timeposted on: Posted Yesterdayjob requisition id: **Summary:**VIAVI (NASDAQ: VIAV) is a global provider of network test, monitoring and assurance solutions for telecommunications, cloud, enterprises, first responders, military, aerospace, and railway. VIAVI is also a leader in light management technologies for 3D sensing, anti-counterfeiting, consumer electronics, industrial, automotive, government and aerospace applications. We are the people behind the products that help keep the world connected at home, school, work, at play, and everywhere in between. VIAVI employees are passionate about supporting customer success and we welcome people who bring their best every day to the company – to question, to collaborate and to push for solutions that will delight our customers. We are seeking a Product Line Manager in our Lab & Production Test Technology group with a strong technical foundation in science or engineering, ideally with expertise in fiber optics and optical communications. The individual should be ready to take on a strategic role at the intersection of technology, product lifecycle management, and commercial execution. This position is ideal for a candidate who thrives in a dynamic, global environment and is passionate about driving innovation, shaping product strategy, and enabling business growth.**Duties & Responsibilities:**You will lead cross-functional initiatives involving R&D, sales, and business development, ensuring alignment between technical capabilities and market needs. You will play a pivotal role in defining product roadmaps, guiding test application development, and influencing business decisions through data-driven insights and financial analysis.We are looking for a collaborative leader with excellent communication skills, a proactive mindset, and a strong sense of ownership. You should be comfortable navigating complex technical challenges while also managing stakeholder expectations and driving business outcomes.**Key Responsibilities:*** **Lead product line initiatives across global teams, ensuring alignment with strategic business goals.*** Drive the development and deployment of fiber optic test solutions in collaboration with R&D and solution consultants.* Act as a technical and commercial liaison between internal teams and key customers.* Influence product strategy through market analysis, customer feedback, and ROI assessments.* Champion the use of business systems and data analytics to support decision-making.* Actively support and monitor R&D programs**Pre-Requisites / Skills / Experience Requirements:****Required Skills & Experience:*** Advanced degree in engineering, physics, or relevant job experience* 5+ years of experience in fiber optics, telecommunications, or related industries.* Proven track record in product lifecycle management and/or product marketing* Excellent communication and interpersonal abilities.* Experience working in a global, matrixed organization.* Ability to travel internationally (up to 30%).**Preferred Qualifications:*** Experience with manufacturing test systems in the communications sector.* Familiarity with business systems and data-driven product management.* Strategic mindset with a hands-on approach to problem-solving.**Location:** Ottawa, Ontario (Viavi Office)**Travel:** Up to 30% internationalIf you have what it takes to push boundaries and seize opportunities, apply to join our team today.VIAVI Solutions is an equal opportunity and affirmative action employer – minorities/females/veterans/persons with disabilities.
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Technical Support Engineer page is loaded## Technical Support Engineerlocations: Ottawa, CANtime type: Full timeposted on: Posted Todayjob requisition id: **Summary:**VIAVI (NASDAQ: VIAV) is a global provider of network test, monitoring and assurance solutions for telecommunications, cloud, enterprises, first responders, military, aerospace, and railway. VIAVI is also a leader in light management technologies for 3D sensing, anti-counterfeiting, consumer electronics, industrial, automotive, government and aerospace applications. We are the people behind the products that help keep the world connected at home, school, work, at play, and everywhere in between. VIAVI employees are passionate about supporting customer success and we welcome people who bring their best every day to the company – to question, to collaborate and to push for solutions that will delight our customers.**Duties & Responsibilities:**We are looking for a motivated candidate with hands-on Fiber Optic experience who is currently in or wanting to transition to a customer-facing role and expand their knowledge of calibration and metrology. In this unique opportunity, you will gain in-depth product and Service knowledge while immediately being able to impact the success of the business. The job requires knowledge of fiber handling/fiber optics, strong organizational and planning skills, and a passion for helping customers solve complex issues within their specific customer environments.**About Viavi Solutions**VIAVI (NASDAQ: VIAV) delivers end-to-end visibility across physical, virtual, and hybrid networks through innovative software and hardware platforms. Our solutions empower customers with actionable insights to optimize service experiences, accelerate transitions to next-generation technologies, and enhance profitability. VIAVI is also a global leader in anti-counterfeiting solutions and high-value optical components for government and commercial applications. Learn more at and follow us on LinkedIn, Twitter, YouTube, and Facebook.**Position Summary****Job Description**We are looking for a motivated candidate with hands-on Fiber Optic experience who is currently in or wanting to transition to a customer-facing role and expand their knowledge of calibration and metrology. In this unique opportunity, you will gain in-depth product and Service knowledge while immediately being able to impact the success of the business. The job requires knowledge of fiber handling/fiber optics, strong organizational and planning skills, and a passion for helping customers solve complex issues within their specific customer environments.**Key Duties & Responsibilities*** Deliver on-site and remote technical services including installations, field calibrations, and customer training.* Provide expert-level support via phone, email, and web to troubleshoot and resolve customer issues.* Manage service cases using Microsoft Dynamics and ensure timely resolution and documentation.* Collaborate cross-functionally with Sales, R&D, Product Line Management, and Services teams to address customer needs.* Create and maintain knowledge base articles, training content, and service documentation.* Participate in planning and execution of field service engagements from initiation to customer sign-off.* Act as a customer advocate by communicating feedback and requirements to internal stakeholders.* Self-starter that will work closely with other groups including Services, R&D, PLM, and the Customer to implement product/service enhancements and improve customer experience* Due to hands-on nature of the job, the role is primarily office-based**Pre-Requisites / Skills / Experience Requirements:****Required Experience & Qualifications*** Bachelor’s degree in Engineering, Applied Science, or related technical field.* Proficiency in fiber optic handling, inspection, and cleaning techniques.* Working knowledge of Ethernet/IP networking and device configuration.* Strong organizational and planning skills; ability to thrive in a fast-paced, matrixed environment.* Excellent interpersonal and communication skills with a customer-first mindset.* Valid passport and willingness to travel globally (25–75%).**Preferred Qualifications*** Experience with VIAVI MAP systems and metrology practices.* Familiarity with tools such as Jira, NI VISA, Java, C++, SQL, or Python.* Multilingual communication skills (Spanish, German, Chinese, French are assets).* Proficiency in Microsoft Office and Dynamics CRM.If you have what it takes to push boundaries and seize opportunities, apply to join our team today. VIAVI Solutions is an equal opportunity and affirmative action employer – minorities/females/veterans/persons with disabilities.
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