Job Summary The Human Resources Business Partner- General (HRBP-General) provides HR counsel to all levels of management on Human Resources and Labour and Employee Relations matters within a multifaceted unionized and non-unionized environment to deliver value-added service that supports and advances the strategic goals of VON. The HRBP-General achieves their objectives by providing client-focused consulting, coaching, and advice to leaders regarding the management of their human resources from an operational, strategic and labour perspective across a broad range of HR programming and through the development of positive working relationships with multiple stakeholders. Key Responsibilities Acts as the primary HR point of contact for Directors and Managers of assigned functional client groups. Maintains responsibility for supporting VON’s operational and strategic objectives through the provision of Human Resources (HR) advice and best practices. Provides timely, professional, and client-focused support, guidance, and advice on all HR matters, policies, and programs including, but not limited to: retention; labour and employee relation issues; collective agreement, HR policy and procedure interpretation; employment legislation; grievance management; performance and attendance management; compensation packages; return to work, workplace accommodation; WCB/WSIB management; Health and Safety practices; benefit, retirement and pension plans. Engages with subject matter experts (SMEs) throughout HR and other corporate support areas to provide client(s) with a holistic approach to issue resolution, utilizing an understanding of client(s) businesses, issues, and challenges. Provides strategic support to assist in decision-making with proactive advice and solutions designed to meet current and future business needs. Collaborates and provides feedback to HR SME’s regarding program design, issues/trends, and their impact on assigned client groups. Supports organizational development responsibilities. Consults on the application of policy and process as well as trends, themes, and solutions. Anticipates changes required within the business and drives those changes in partnership with business leaders. Exercises good judgment, discretion and initiative in dealing with confidential information and/or responding to inquiries. Provides support, advice, and guidance on a wide range of employee and labour relations matters arising from the administration, interpretation and communication of the collective agreement, VON policies, and relevant legislation. Identifies potential risks within scope of the role, implements mitigation strategies, and escalates issues to the LERO/BP or relevant internal SME as needed. Communicates with leaders to provide support on key programs being implemented (e.g. performance management, employee engagement etc). Assess and triage harassment and incivility complaints for escalation as applicable to the Labour and Employee Relations Officer/Business Partner (ELRO/BP), partnering and communicating with appropriate stakeholders, as required. Provides background and actions related to upcoming grievances to LERO/BPs and leads the first two steps of the grievance process. Leads the rollout of new or revised policies and collective agreement programs to assigned client groups. Participates in knowledge transfer and collaborative decision-making with other HRBP-Generals across the organization. Collaborates with HRBP-Generals to ensure consistency in the application and administration of programs and initiatives. Supports the Immigration Specialist through the coordination of relevant collective agreement and recruitment-related information. Maintains ongoing, collaborative relationships with managers and leaders to foster strong relationships across all assigned client groups. Coaches, supports and mentors management-level staff within assigned sites groups on HR related practices and policies. Monitors continuously and translates the effectiveness of HR programs within assigned client groups. Leads the reporting of key HR metrics and trends to client groups. Provides information and input to HR Centers of Excellence regarding, trends, program/policy development, and the impacts on assigned client groups. Delivers leadership training and employee/leadership learning and development sessions on HR-related issues. Partners with appropriate parties in Organizational Development (OD) on site-specific education. Partners with LERO/BP and OD team on employee-specific education. Common Responsibilities Promotes the goals and values of VON and their role as an integrated community care provider. Promotes a safe and healthy workplace ensuring workplace conduct and activities are in accordance with the provincial Occupational Health and Safety Act and Regulations and compliant with the VON Safety Management System, including all Policies, Safe Work Practices and Procedures. Abides by all VON policies and work practices. Abides by all confidentiality and protection of personal information policies, regulations and practices and ensures appropriate safeguards are in place within their role. Works in collaboration with other staff in a team approach to service delivery. External and Internal Relationships Collaborates with leaders at all levels within the HRBP-Genera’s assigned client group, colleagues and leaders within the VON HR department, union representatives, employees and external bodies such as the Ministry of Labour, Immigration Training and Skills & Development and Human Rights Commission etc. Education, Designations and Experience University degree in Business/Commerce, Human Resources, Industrial Relations, or related discipline. A minimum of three (3) years broad and progressive experience as a HR Generalist and/or, Employee/Labour Relations experience in a unionized environment, managing sensitive and complex situations. Foundational knowledge of HR/LR best practices and principles. Knowledge of labour/management principles, provincial employment law, Human Right statutes, Labour Relations Board process(es), and collective agreement administration. Experience with Nova Scotia and Ontario healthcare unions is an asset. Experience in a health care environment preferred. Certified Human Resources Leader (CHRL) designation is an asset. Skill Requirements High level of credibility, professionalism and integrity. Thrive in fast-paced, complex environment and are committed to enhancing the overall employee experience, performance and effectiveness of VON. Build productive and collaborative working relationships at all levels of the organization. Analytical skills to connect disparate data points and identify key stakeholders essential to developing an effective solution. Facilitation skills to bring together differing viewpoints. Consult on application of policy and process as well as trends, themes, and solutions. Anticipate required business changes and proactively drives them in partnership with business leaders. Exercise good judgment, discretion and initiative in dealing with confidential information and/or in responding to inquiries. Other Must have personal vehicle and possess both a current driver’s license and proof of vehicle insurance. Willingness to travel regularly during the day as well as periodically overnight(s) to support sites and attend meetings. Police check etc. The use of Personal Protective Equipment (PPE) may be required. Working conditions and physical demands This role requires a detail-oriented approach in a dynamic environment, with physical activity including lifting, carrying (using proper techniques), bending, reaching, kneeling, and other movements that emphasize good body mechanics. Individuals in the role are required to walk, sit, stand, and climb stairs throughout the day, with some tasks requiring fine hand movements. Attention Current Employees (Internal Applicants) If you are applying to a unionized position and you are a member of its bargaining unit, please be aware that this posting may remain open beyond the deadline if there are not enough applicants to fill the position(s). If the posting remains open after the initial deadline, VON may close the posting at its discretion or a rolling deadline equivalent to the posting period specified in your Collective Agreement will be deemed, and each successive period will be treated as a separate posting for purposes of comparing seniority between candidates. #J-18808-Ljbffr
A community healthcare provider in Chatham, Ontario, seeks a Human Resource Business Partner to provide HR counsel and support to management. The ideal candidate has at least three years of HR experience, preferably in a unionized environment. Strong analytical, professional integrity, and communication skills are essential. This full-time role offers a dynamic environment focused on supporting strategic HR initiatives.
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Requisition Details Employment Status: Permanent, Full-time (1.0 FTE) Program Name: Cluster Care Number of Hours Bi-Weekly: 75 Work Schedule: Days On Call: No Existing Vacancy: Yes – we’re currently hiring candidates for an existing vacancy in this position Job Summary The Cluster Care Program offers care and support services to a community of independent older adults to enhance their quality of life. The residents of the apartment buildings in our Cluster Care program receive one-on-one assessments to determine what support may be required to meet their individual goals. Clients can participate in activities, including entertainment, lunches, barbecues, outings, education classes, games, crafts, and exercise, and they have access to transportation assistance and other supports. The Activity Aide organizes and facilitates activities of interest to participants and, under the direction of the Coordinator, will complete assessments to help identify care needs and make referrals as appropriate. Key Responsibilities Contributes to the development of the service plan for each client attending the Adult Day Program. Implements, evaluates and revises service plans on an ongoing basis in collaboration with the family/caregivers and internal team. Collaborates with the Recreational Therapist and/or Program Coordinator in planning and implementing social and recreational programs. Participates in group activities to stimulate mobility, language, reminiscing, group identity and listening skills of clients. Assist clients with Activities of Daily Living (ADLs) as required (toileting, personal hygiene, medication assistance). Collaborates with the team to identify risk factors and introduce interventions to minimize and eliminate client incidents. Ensures safety and security measures for the client, volunteers and staff. Utilizes volunteers’ talents and expertise within the program. Other duties as assigned. Common Responsibilities Promotes the goals and values of VON and their role as an integrated community care provider. Promotes a safe and healthy workplace ensuring workplace conduct and activities are in accordance with the provincial Occupational Health and Safety Act and Regulations and compliant with the VON Safety Management System, including all Policies, Safe Work Practices and Procedures. Abides by all VON policies and work practices. Abides by all confidentiality and protection of personal information policies, regulations and practices and ensures appropriate safeguards are in place within their role. Works in collaboration with other staff in a team approach to service delivery. External and Internal Relationships Collaboration with Program Coordinator, Recreation Therapist, RPN, Supervisor and Manager. Education, Designations and Experience Diploma or Certificate from a Community College level program or equivalent in health care, social science or recreation with an emphasis on Gerontology. Current First Aid and CPR and Food Handler’s certificates required. Certification with GPA, Montessori an asset. 1-2 years of recent experience in Adult Day Services or working with groups of clients is an asset. Experience in working with adults, especially individuals (and their caregivers), with Alzheimer disease and other cognitive impairments and/or physical disabilities in a social setting a requirement. Skill Requirements Must have excellent communication skills, both written and verbal. Good observational skills related to client functioning abilities. Awareness of community resources. Ability to take direction, as well as to work both independently and as part of a multidisciplinary team. Other A current and original copy of a satisfactory Criminal Records Check. Must have personal vehicle and possess both a current driver’s license and proof of vehicle insurance. A Vulnerable Sector Search and/or a Child Abuse Registry Check may be required. Working conditions and physical demands: This role requires a detail-oriented approach in a dynamic environment, with physical activity including lifting, carrying (using proper techniques), bending, reaching, kneeling, and other movements that emphasize good body mechanics. Individuals in the role are required to walk, sit, stand, and climb stairs throughout the day, with some tasks requiring fine hand movements. Attention Current Employees (Internal Applicants): If you are applying to a unionized position and you are a member of its bargaining unit, please be aware that this posting may remain open beyond the deadline if there are not enough applicants to fill the position(s). If the posting remains open after the initial deadline, VON may close the posting at its discretion or a rolling deadline equivalent to the posting period specified in your Collective Agreement will be deemed, and each successive period will be treated as a separate posting for purposes of comparing seniority between candidates. Additional Information Seniority level: Entry level Employment type: Full-time Job function: Administrative Industries: Wellness and Fitness Services, Hospitals and Health Care, and Non-profit Organizations #J-18808-Ljbffr
Palliative Pain and Symptom Management (PPSM) Consultant - Full-Time Apply for the Palliative Pain and Symptom Management (PPSM) Consultant - Full-Time role at VON Canada . Requisition Details Employment Status: Regular, Full-Time Program Name: PPSMC Number of Hours Bi-Weekly: 75 Work Schedule: Days On Call: No Existing Vacancy: Yes – we’re currently hiring candidates for an existing vacancy in this position. Job Summary The Palliative Pain and Symptom Management Consultant (PPSMC) provides support in enhancing the competency of front‑line service providers and developing resources and infrastructure through knowledge exchange. The PPSMC engages in consultation, education, mentorship, creating linkages to palliative care resources, and contributing to strategic planning and healthcare system development activities as an expert advisor. Key Responsibilities Performs full case reviews or answers case‑specific questions to assist service providers in managing pain and other end‑of‑life symptoms for their clients. Provides seminars, in‑services, and workshops on topics relevant to the organizational objectives or the professional development goals of front‑line providers. Connects organizations and professionals with existing evidence‑based resources and supports. This includes material that can be passed along to clients and caregivers as part of regular clinical practice or used by professionals for self‑study. Participates in various hospice palliative care committees that focus on local and regional planning, clinical issues, advocacy, and integration with other sectors of the healthcare system. Supports standardized palliative care education with the goal of increasing the number of professionals and volunteers that receive advanced training and certifications in end‑of‑life care. Courses include Fundamentals of Hospice Palliative Care, Comprehensive Advanced Palliative Care Education (CAPCE), and Learning Essential Approaches to Palliative care (LEAP). Participates in regional strategic planning exercises and Palliative Care Consultant Network (PCCN) meetings. Implements regional strategic plan and attains yearly program objectives. Collects and reports relevant statistics quarterly for Management Information Standards (MIS) – Ontario Health Reporting Standards (OHRC) reports. Participates in accreditation processes as appropriate. Assists in development of best practice guideline(s). Partners in research initiatives. Maintains neutrality in system‑level advisory role, including non‑preferential treatment of VON programs. Other duties as assigned within role, scope of practice and PPSMC program mandate. Common Responsibilities Promotes the goals and values of VON and their role as an integrated community care provider. Promotes a safe and healthy workplace ensuring workplace conduct and activities are in accordance with the provincial Occupational Health and Safety Act and Regulations and compliant with the VON Safety Management System, including all Policies, Safe Work Practices and Procedures. Abides by all VON policies and work practices. Abides by all confidentiality and protection of personal information policies, regulations and practices and ensures appropriate safeguards are in place within their role. Works in collaboration with other staff in a team approach to service delivery. External and Internal Relationships Collaborates and engages with front line services provider (PSWs, RN, RPN etc.) Builds partnerships with social networks and initiatives. Education, Designations and Experience Member in good standing with College of Nurses of Ontario (CNO) within scope of practice RN/RN(EC). Certification in hospice palliative care or equivalency in knowledge, skill and experience. Canadian Nurse Association (CNA) Certification: Hospice Palliative Care Nursing/ CHPCN(C) required; Oncology Nursing /CON(C) an asset; Community Health Nursing/ CCHN(C) an asset Comprehensive Advanced Palliative Care Education (CAPCE). Minimum five (5) years of nursing experience in hospice palliative care including current clinical expertise in palliative and end‑of‑life pain and symptom management (including pharmacodynamics and pharmacokinetics; Complementary and Alternative Medicine). Previous experience in Program planning, Plan, Do, Study, Assess (PDSA) cycles and Continuous Quality Improvement. Comprehensive healthcare system navigation knowledge. Certification as LEAP Co‑facilitator an asset. Learning Essential Approaches to Palliative and End‑of‑Life Care (LEAP) an asset. Skill Requirements Excellent interpersonal, presentation and communication skills. Expertise in facilitating adult education for a variety of health disciplines; able to apply adult learning principles and presentation skill in order to serve as knowledge broker/knowledge translation, coach and mentor. Advance level assessment; able to display expert critical thought and decision making; crisis management. Advanced problem‑solving skill. Expert written and verbal communication skills. Strong collaboration, relationship building and change management skills. Cross cultural sensitivity; awareness; knowledge racially, economically and socially diverse communities. Proficiency in MS Office Suite skills (Outlook, Word, Excel, PowerPoint). Ability to successfully engage/collaborate/partner with all levels of multidisciplinary stakeholders across the continuum of care in order to serve in advisory capacity, partner in research, supply resources and linkages. Ability to work autonomously with proficient time management. Commitment to effective teamwork. Other Requirements A current and original copy of a satisfactory Criminal Records Check is required. A Vulnerable Sector Search and/or Child Abuse Registry Check may be required. Ability to speak French is an asset in French Designated areas. RNAO Membership or valid Liability Insurance. The use of Personal Protective Equipment (PPE) may be required. Working Conditions and Physical Demands This role requires a detail‑oriented approach in a dynamic environment, with physical activity including lifting, carrying (using proper techniques), bending, reaching, kneeling, and other movements that emphasize good body mechanics. Individuals in the role are required to walk, sit, stand, and climb stairs throughout the day, with some tasks requiring fine hand movements. Attention Current Employees (Internal Applicants) If you are applying to a unionized position and you are a member of its bargaining unit, please be aware that this posting may remain open beyond the deadline if there are not enough applicants to fill the position(s). If the posting remains open after the initial deadline, VON may close the posting at its discretion or a rolling deadline equivalent to the posting period specified in your Collective Agreement will be deemed, and each successive period will be treated as a separate posting for purposes of comparing seniority between candidates. #J-18808-Ljbffr
A healthcare provider organization is seeking a Full-Time Palliative Pain and Symptom Management Consultant. The successful candidate will provide education and mentorship to enhance palliative care competencies and contribute to strategic planning in hospice palliative care. The role requires an RN in good standing with relevant certifications and a minimum of five years of nursing experience in palliative care. Excellent communication and problem-solving skills are essential.
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Client Service Associate (CSA) - Planning & Scheduling - Part-time 0.8 Join to apply for the Client Service Associate (CSA) - Planning & Scheduling - Part-time 0.8 role at VON Canada Requisition Details Employment Status: Permanent, Part-time (0.8 FTE) Program Name: Visiting Nursing Number of Hours Bi-Weekly: 60 Work Schedule: Days, Evenings, Weekends Union/Bargaining Unit: LiUNA On Call: No Existing Vacancy: Yes – we’re currently hiring candidates for an existing vacancy in this position Job Summary The Client Service Associate (CSA) works as part of a team to facilitate the intake of new clients and the assignment of clients to service providers through VON’s standard operating procedures. The CSA ensures that every service provider’s caseload is properly assigned, client expectations are met, and service levels are achieved. Key Responsibilities Maintains service providers schedules (master rotations and availability) as directed by site program management. Maintains accurate documentation and communications to clients, service providers and other VON staff. Utilizes appropriate customer service and communication skills to obtain information from the client/family where applicable and assigns clients to service providers using Procura software. Provides work assignments using knowledge of local geography that meets client need and maximizes continuity of care, while working within the provisions of collective agreements and established planning rules. Keeps up-to-date with daily changes such as changes in client service authorizations and/or care plans. Reschedules client visits when there is an unexpected change in the current day’s staffing levels such as a sick call. Receives and triage information in accordance with defined timelines. Enters data referral information and general information in client database. Participate with team to address risk management issues. Monitors the CellTrak Portal, a quality and risk management tool, to confirm that service providers have arrived and departed from the home safely and that clients are receiving the care that has been ordered (safety/outcomes) to allow timely intervention when service delivery variances are noted. Ensures client and staff confidentiality is maintained at all times. Common Responsibilities Promotes the goals and values of VON and their role as an integrated community care provider Promotes a safe and healthy workplace ensuring workplace conduct and activities are in accordance with the provincial Occupational Health and Safety Act and Regulations and compliant with the VON Safety Management System, including all policies, Safe Work Practices and Procedures. Abides by all VON policies and work practices Abides by all confidentiality and protection of personal information policies, regulations and practices and ensures appropriate safeguards are in place within their role Works in collaboration with other staff in a team approach to service delivery External and Internal Relationships Works collaboratively with site program management to forecast staffing needs. Engages with services providers, clinical resources, clients and client family members as needed to ensure quality of care/service to the client. Collaborates with other CSAs, site program managers and supervisors, to ensure quality care/service to client. Education, Designations and Experience High School diploma and Office administration certificate or equivalent experience required. University/college education preferred. Medical terminology certificate would be an asset. Proficiency in MS Office programs, including Outlook, faxing software, and database management. A minimum of 1 year of experience in a scheduling environment preferred. Experience in a unionized environment considered an asset. Experience in health care environment preferred. Previous customer service experience in a contact center environment is considered an asset. Experience with scheduling software such as Procura an asset. Skill Requirements Ability to plan, organize and coordinate activities. Ability to work in a fast-paced environment. Excellent communication skills, both oral and written. Ability to problem solve and adjust to rapidly changing priorities in a deadline driven environment. Ability to work collaboratively as a member of a team. Strong customer service skills. Above average skill with a variety of computer software. Quick and accurate keyboarding skills (min 45 wpm). Other Current criminal background check including a vulnerable sector screen is required. The use of Protective Personnel Equipment (PPE) may be required. Working Conditions and Physical Demands This role requires a detail-oriented approach in a dynamic environment, with physical activity including lifting, carrying (using proper techniques), bending, reaching, kneeling, and other movements that emphasize good body mechanics. Individuals in the role are required to walk, sit, stand, and climb stairs throughout the day, with some tasks requiring fine hand movements. Attention Current Employees (Internal Applicants) If you are applying to a unionized position and you are a member of its bargaining unit, please be aware that this posting may remain open beyond the deadline if there are not enough applicants to fill the position(s). If the posting remains open after the initial deadline, VON may close the posting at its’ discretion or a rolling deadline equivalent to the posting period specified in your Collective Agreement will be deemed, and each successive period will be treated as a separate posting for purposes of comparing seniority between candidates. #J-18808-Ljbffr
A community care provider in Ontario is seeking a Client Service Associate (CSA) to assist with client intake and scheduling. The ideal candidate will possess excellent communication skills, strong customer service experience, and proficiency in scheduling software. Join a supportive team to ensure high standards of care are maintained for clients. This part-time role offers flexible scheduling with a commitment to an integrated community care approach.
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The Fund Development Database Coordinator is responsible for the management and data integrity of the Client Relation database tool (Raiser’s Edge). In addition, this role also provides administrative support to the Vice President, Marketing, Communications and Philanthropy. Key Responsibilities: Enters data and processes donations and pledges using Blackbaud Raiser’s Edge donor database. Updates database contact information and adds/tracks fund development actions. Imports and exports data, extracts and analyzes data using queries and produces reports from Raiser’s Edge. Generates accurate financial, analytical and program reports from the tool in collaboration with Manager Philanthropy. Provides necessary training and troubleshooting to site staff on Raiser’s Edge tool. Maintains Raiser’s Edge to ensure accuracy and integrity of the database, overseeing data entry, and end-user guidance. Scans and saves media (letters, newspaper articles and more) into the Raiser’s Edge database. Attends and participates in fund development meetings. Oversees summer student’s tasks on completing annual database clean-up. Creates and edits donor 'thank you' letters and donation receipts. Provides back-up support for daily media reports and for layout, distribution and measurement of internal electronic newsletters. Provides administrative support to the Vice-President, Marketing, Communications and Philanthropy including booking travel, supporting agenda bookings, submitting expense claims and fielding phone calls and queries. External and Internal Relationships: Forges affiliations with VON site fund development staff across the organization by providing consultation, coaching and support as a team resource within the function. Builds internal relationships in regions and in functional departments to support the provision of data for regional or national fundraising events. Works with community corporation volunteers on fundraising data. Education, Designations and Experience:
Post-secondary education in Business, Administration or relevant field. Minimum of 3 years’ experienceworking with Client Relation Management Tool. Experience in Blackbaud products (Raiser’s Edge) is an asset. Experience working in community healthcare is an asset. Skill Requirements: Highly proficient user of Raiser’s Edge (preferable). Ability to import and export records through queries and reporting functions. Proficient using Microsoft Office software including Power Point, Word, Excel, Outlook. Ability to work in a fast-paced work environment, multi-task and balance competing priorities. High level of organizational and interpersonal skills. Exceptional attention to detail and accuracy. Ability to work both independently and collaboratively within a team. Excellent verbal and written communication skills. Ability to learn quickly in a fast-paced environment. Ability to speak French is an asset. Other: A current and original copy of a satisfactory Criminal Records Check. A Vulnerable Sector Search and/or a Child Abuse Registry Check may be required. The use of Personal Protective Equipment (PPE) may be required. START DATE: 10/20/2021 Let us know if you are interested in this position. Complete this short form and we will follow up with you promptly. Job Position Name * Email Address * Telephone Number I consent to receiving information from CERC. * #J-18808-Ljbffr
Client Service Associate (CSA) - Planning & Scheduling - Part-time 0.6 Requisition Details: Employment Status: Permanent, Part-time (0.6 FTE)
Program Name: Visiting Nursing
Number of Hours Bi-Weekly: 45
Work Schedule: Days, Evenings, Weekends
Union/Bargaining Unit: LiUNA
On Call: No
Existing Vacancy: Yes – we're currently hiring candidates for an existing vacancy in this position This position requires a 4–6 week in‑person orientation that takes place in Trenton. Training occurs during day‑time hours Monday‑Friday. Job Summary: The Client Service Associate (CSA) works as part of a team to facilitate the intake of new clients and the assignment of clients to service providers through VON's standard operating procedures. The CSA ensures that every service provider's caseload is properly assigned, client expectations are met, and service levels are achieved. Key Responsibilities Maintains service providers' schedules (master rotations and availability) as directed by site program management. Maintains accurate documentation and communications to clients, service providers and other VON staff. Utilizes appropriate customer service and communication skills to obtain information from the client/family where applicable and assigns clients to service providers using Procura software. Provides work assignments using knowledge of local geography that meets client need and maximizes continuity of care, while working within the provisions of collective agreements and established planning rules. Keeps up‑to‑date with daily changes such as changes in client service authorizations and/or care plans. Reschedules client visits when there is an unexpected change in the current day's staffing levels such as a sick call. Receives and triages information in accordance with defined timelines. Enters data referral information and general information in client database. Participates with team to address risk management issues. Monitors the CellTrak Portal, a quality and risk management tool, to confirm that service providers have arrived and departed from the home safely and that clients are receiving the care that has been ordered (safety/outcomes) Ensures client and staff confidentiality is maintained at all times. Common Responsibilities Promotes the goals and values of VON and their role as an integrated community care provider. Promotes a safe and healthy workplace ensuring workplace conduct and activities are in accordance with the provincial Occupational Health and Safety Act and Regulations. Abides by all VON policies and work practices. Abides by all confidentiality and protection of personal information policies, regulations and practices and ensures appropriate safeguards are in place within their role. Works in collaboration with other staff in a team approach to service delivery. External and Internal Relationships Works collaboratively with site program management to forecast staffing needs. Engages with service providers, clinical resources, clients and client family members as needed to ensure quality of care/service to the client. Collaborates with other CSAs, site program managers and supervisors, to ensure quality care/service to client. Education, Designations, and Experience High School diploma and Office administration certificate or equivalent experience required. University/college education preferred. Medical terminology certificate would be an asset. Proficiency in MS Office programs, including Outlook, faxing software, and database management. A minimum of one year of experience in a scheduling environment preferred. Experience in a unionized environment considered an asset. Experience in health care environment preferred. Previous customer service experience in a contact center environment is considered an asset. Experience with scheduling software such as Procura an asset. Skill Requirements Ability to plan, organize and coordinate activities. Ability to work in a fast- paced environment. Excellent communication skills, both oral and written. Ability to problem solve and adjust to rapidly changing priorities in a deadline-driven environment. Ability to work collaboratively as a member of a team. Strong customer service skills. Above average skill with a variety of computer software. Quick and accurate keyboarding skills (minimum 45 wpm). Other Current criminal background check including a vulnerable sector screen is required. The use of Protective Personnel Equipment (PPE) may be required. Working conditions and physical demands: This role requires a detail-oriented approach in a dynamic environment, with physical activity including lifting, carrying (using proper techniques), bending, reaching, kneeling, and other movements that emphasize good body mechanics. Individuals in the role are required to walk, sit, stand, and climb stairs throughout the day, with some tasks requiring fine hand movements. Seniority Level Associate Employment Type Full-time Job Function Other Industries Home Health Care Services Attention Current Employees: If you are applying to a unionized position and you are a member of its bargaining unit, please be aware that this posting may remain open beyond the deadline if there are not enough applicants to fill the position(s). If the posting remains open after the initial deadline, VON may close the posting at its discretion or a rolling deadline equivalent to the posting period specified in your Collective Agreement will be deemed, and each successive period will be treated as a separate posting for purposes of comparing seniority between candidates. #J-18808-Ljbffr
Client Service Associate (CSA) - Planning & Scheduling - Part-time 0.8 Join to apply for the Client Service Associate (CSA) - Planning & Scheduling - Part-time 0.8 role at VON Canada . Position posted 1 week ago. Be among the first 25 applicants. Requisition Details Employment Status: Permanent, Part-time (0.8 FTE) Program Name: Visiting Nursing Work Schedule: Days, Evenings, Includes Weekends Number of Bi-Weekly Hours: 60 On Call: No Existing Vacancy: Yes – we are currently hiring for an existing vacancy. Looking for a career in health care that provides you with an opportunity to make a difference in your community? If you are tech‑savvy, customer service‑oriented, and enjoy problem‑solving in a fast‑paced environment, we have a career in planning and scheduling for you. Join our Client Service Team today! VON provides home and community care to more than 10,000 people every day in Ontario and Nova Scotia. As a registered charity and not‑for‑profit, our organization is all about the difference we can make in people’s lives. Working at VON is more than just a job; it is a career that impacts how Canadians live. Our Client Service Team operates 365 days per year and is provided with consistent schedules which include day shifts, evening and weekend rotation. What you’ll do Assign client visits to nurses and home support workers using knowledge of local geography, client needs, and continuity of care while following collective agreement guidelines and established planning procedures. Daily activities include receiving and processing client referrals and updates, responding to phone inquiries from clients, doctors, service providers, and other agencies, advanced scheduling, daily scheduling changes (i.e., sick calls, client cancellations, new client admissions), and other administrative duties. Work closely with team members and management to ensure daily staffing levels are sufficient, and the delivery of quality client care and service are met, as well as forecasting weekly staffing needs. Support clients, nurses, and home support workers to ensure delivery of quality care. Work in a fast‑paced environment with rapidly changing priorities while meeting daily and weekly scheduling deadlines. Ensure that confidential information relating to clients, work colleagues, suppliers, and VON’s operations are properly protected and not disclosed to third parties. Other duties/tasks as assigned by manager. What we offer you Competitive salaries and vacation time. Tiered Benefits (health, dental, LTD) and an Employee Assistance Program for eligible employees. Defined Benefit Pension Plan with company contribution for eligible employees. Comprehensive orientation program. Opportunities for skill development, eLearning, and career advancement. Experience with new health care technology such as CellTrak and Procura. Be part of a health care team that provides support to people in your community and frontline workers. What you need University/College education preferred; High School Diploma required. Office Administration Certificate, Medical Terminology Certificate, or equivalent experience is an asset. Proficiency with MS Office programs, Outlook, faxing software, and database management. Experience in a logistics or scheduling environment and experience with scheduling software such as Procura is an asset. Experience in a health care environment is an asset. Previous customer service experience in a contact center environment is considered an asset. Experience in a unionized environment is considered an asset. A current and original copy of a satisfactory Criminal Records Check is required upon the start of your employment. The use of Personal Protective Equipment (PPE) may be required. Working conditions and physical demands: This role requires a detail‑oriented approach in a dynamic environment, with physical activity including lifting, carrying (using proper techniques), bending, reaching, kneeling, and other movements that emphasize good body mechanics. Individuals in the role are required to walk, sit, stand, and climb stairs throughout the day, with some tasks requiring fine hand movements. Attention Current Employees (Internal Applicants): If you are applying to a unionized position and you are a member of its bargaining unit, please be aware that this posting may remain open beyond the deadline if there are not enough applicants to fill the position(s). If the posting remains open after the initial deadline, VON may close the posting at its discretion or a rolling deadline equivalent to the posting period specified in your Collective Agreement will be deemed, and each successive period will be treated as a separate posting for purposes of comparing seniority between candidates. #J-18808-Ljbffr
