POSITION OVERVIEW The Technical Administrator, Personal Lines, will be responsible for the oversight of the Aged Receivables (AR) for the entire Personal Lines (PL) department. This role involves communicating with various brokers regarding any past due AR and actioning the cancellation for non-payment of those files. The individual will also oversee Personal Lines transacting and audit the transacting of new business done in the prior day. The role requires a high attention to detail and excellent communication skills. Additional duties will be assigned by the Vice President of Personal Lines as needed.
RESPONSIBILITIES: Oversee the Aged Receivables for the entire Personal Lines department. Communicate with brokers regarding past due AR and manage the cancellation process for non-payment. Oversee and audit Personal Lines transacting, including new business transactions from the prior day. Ensure accuracy and compliance in all transactions and communications. Perform additional duties as directed by the Vice President of Personal Lines.
Additional duties and responsibilities may be added during the course of employment.
REQUIREMENTS: High attention to detail. Excellent communication skills, both written and verbal. Ability to manage multiple tasks and prioritize effectively. Experience in a similar role or industry is preferred. Strong organizational and problem-solving skills.
This role requires a proactive individual who can work independently and as part of a team. The Technical Administrator will play a crucial role in maintaining the financial health and operational efficiency of the Personal Lines department.
Waypoint is actively committed to supporting diversity, equity, and inclusion. We serve and recognize and respect human differences and similarities. We value the diversity of people and actively encourage women, indigenous peoples, members of visible minorities, people with disabilities, and lesbian, gay, bisexual, transgender, and queer (LGBTQ2+) persons to apply.
POSITION OVERVIEW Are you an energetic, organized, self-starter with a desire to help people? As a leader in the Contact Center, you would be accountable for ensuring the sales team deliver a high level of internal/external customer service. You and the team will be responsible for aiding our clients the renewal of their ICBC auto insurance policy. You will work directly with Contact Center management to ensure that all KPIs are set and achieved, and the team are engaged and performing at a high level. In addition to this, you will look to optimize sales and service levels through automation and continuous improvement all while participating in the day-to-day work. This position requires attention to detail, strong sales skills, organization skills, and the ability to motivate others. You will help lead an exciting upbeat team that contributes to the corporate success by ensuring a relentless focus on auto insurance calls and sales.
RESPONSIBILITIES: Help lead a large team of auto insurance professionals Handling insurance renewals and client contact with the purpose to renew their insurance Oversee and manage the digital technology within the insurance CC department Manage and handle client complaints to ensure a fair and positive outcome Building a team environment to deliver on the established KPIs Organizing and assigning renewal lists to agents for outbound calling Work with the Lease Administration team on the digital client renewal experience and timelines Tracking and monitoring sales to call ratios and call volumes Prioritizing work duties with team members Training and coaching of licensed agents in sales, client contact, ICBC, and processing Build effective Policy and Procedures to mitigate risks and foster consistency within the department Problem solving to address production and processing issues Taking on duties of the Insurance Administration team as required to ensure the work gets done Create a positive work environment for the Insurance Renewal team Complete a daily sales huddle to ensure focus and achievement of revenue and growth targets Other duties as assigned
REQUIREMENTS: Minimum 1-2-year's experience in the insurance industry High school diploma and Level 2 insurance licence, or is working towards obtaining it Prior supervisory experience is an asset Strong ICBC knowledge and is familiar with how the private auto markets in BC Strong problem-solving skills, leadership, and customer service skills Strong attention to detail Enjoy working with people and coaching others Good communication and multi-tasking skills Ability to critically think and resolve problems Ability to learn new software and process information quickly
Waypoint is actively committed to supporting diversity, equity, and inclusion. We serve and recognize and respect human differences and similarities. We value the diversity of people and actively encourage women, indigenous peoples, members of visible minorities, people with disabilities, and lesbian, gay, bisexual, transgender, and queer (LGBTQ2+) persons to apply.
POSITION OVERVIEW The Account Manager, Commercial Insurance plays a pivotal role within our Commercial Department. This role has a solid understanding of Commercial Insurance products and exceptional customer service skills to create positive client experiences. Within this role there is a client-centric philosophy that has the client at the heart of every decision. The Account Manager, Commercial Insurance role produces high quality, detailed work based on established standards, guidelines and procedures while managing a moderate to high workload all while maintaining a customer-focused mindset. The Account Manager, Commercial Insurance collaborates with the entire Commercial Department to ensure high quality Insurance products.
RESPONSIBILITIES: Renewal Management Review renewal lists to ensure timely completion of pre-renewals. Handle pre-renewals, auto renewals, and remarketing efforts, coordinating with Account Executives and Commercial Technical Administrators for effective renewal strategies.
Policy Management Prepare pre-renewals, process new applications, and issue certificates with support from Commercial Technical Administrators. Create comprehensive market submissions with guidance from Account Executives. Collaborate with underwriting to negotiate rating, terms, and conditions for new business and renewals.
Client Advisory & Relationship Management Provide expert insurance advice and recommend suitable coverage options. Maintain updated knowledge of company risk appetite and binding authorities. Cultivate strong relationships and correspond with commercial insurance underwriters. Attend industry and broker functions to enhance networking and industry awareness. Handle claim submissions and follow-up processes. Assist Account Executives in maintaining customer relations and contacts.
Administration & Deadline Management Collaborate with Account Executives, Commercial Technical Administrators, and fellow Account Managers to ensure seamless teamwork. Organize weekly meetings with Account Executives and/or Commercial Technical Administrators, as needed. Collaborate with other departments and functions as necessary. Ensure consistent adherence to deadlines. Oversee team sales targets, reporting on progress, results, and opportunities. Keep EPIC organized and up to date with relevant correspondence. Serve as an Account Executive for smaller accounts. Provide support to Commercial Technical Administrators and Account Executives as required. Assist with formatting client documents, including letters, proposals, and emails. Generate monthly reports on team new business sales and targets.
Additional duties and responsibilities may be added during the course of employment.
REQUIREMENTS: Level 2 BC Insurance License. Refined interpersonal and communication skills, enabling you to build strong relationships with clients and colleagues, driven by a commitment to delivering exceptional experiences. Excellent written and verbal communication skills, ensuring interactions are clear and concise. Proficient in working within a team environment and managing diverse tasks. Strong organizational skills, attention to detail, and ability to manage workload effectively. Prior experience in Commercial Insurance or related fields is an asset.
Waypoint is actively committed to supporting diversity, equity, and inclusion. We serve and recognize and respect human differences and similarities. We value the diversity of people and actively encourage women, indigenous peoples, members of visible minorities, people with disabilities, and lesbian, gay, bisexual, transgender, and queer (LGBTQ2+) persons.
POSITION OVERVIEW As a Technical Administrator, Auto Insurance at Waypoint, you will play a crucial role in the efficient processing and management of ICBC documents and payments. This position requires meticulous attention to detail, strong organizational skills, and the ability to work in a dynamic environment. The successful candidate will contribute to the overall success of our team by ensuring accurate and timely processing of transactions, maintaining inventory, and supporting internal audits.
RESPONSIBILITIES: Collect, sort, and confirm ICBC documents and payments. Accurately enter transaction information into the insurance system. Balance and reconcile transactions and reports to ensure accuracy. Manage bank deposits and withdrawals in a timely manner. Keep track of pending documents, facilitating necessary follow-ups. Efficiently manage ICBC stock and inventory. Assist in internal monthly audits to maintain compliance and accuracy. Potentially contribute to monthly commission reports. Undertake other administrative duties as assigned by the supervisor.
REQUIREMENTS: Knowledge of Microsoft Excel, with the ability to further develop skills in that area. Strong attention to detail and accuracy in processing documents and transactions. Demonstrated sense of accountability and responsibility in handling financial tasks. Excellent communication skills, both verbal and written. Ability to multi-task effectively in a dynamic environment, both independently and collaboratively within a team. Prior experience in a similar role within the insurance industry is considered an asset. Familiarity with ICBC procedures and documentation.
Waypoint is actively committed to supporting diversity, equity, and inclusion. We serve and recognize and respect human differences and similarities. We value the diversity of people and actively encourage women, indigenous peoples, members of visible minorities, people with disabilities, and lesbian, gay, bisexual, transgender, and queer (LGBTQ2+) persons to apply.
POSITION OVERVIEW As a Technical Administrator, Auto Insurance at Waypoint, you will play a crucial role in the efficient processing and management of ICBC documents and payments. This position requires meticulous attention to detail, strong organizational skills, and the ability to work in a dynamic environment. The successful candidate will contribute to the overall success of our team by ensuring accurate and timely processing of transactions, maintaining inventory, and supporting internal audits.
RESPONSIBILITIES: Collect, sort, and confirm ICBC documents and payments. Accurately enter transaction information into the insurance system. Balance and reconcile transactions and reports to ensure accuracy. Manage bank deposits and withdrawals in a timely manner. Keep track of pending documents, facilitating necessary follow-ups. Efficiently manage ICBC stock and inventory. Assist in internal monthly audits to maintain compliance and accuracy. Potentially contribute to monthly commission reports. Undertake other administrative duties as assigned by the supervisor.
REQUIREMENTS: Knowledge of Microsoft Excel, with the ability to further develop skills in that area. Strong attention to detail and accuracy in processing documents and transactions. Demonstrated sense of accountability and responsibility in handling financial tasks. Excellent communication skills, both verbal and written. Ability to multi-task effectively in a dynamic environment, both independently and collaboratively within a team. Prior experience in a similar role within the insurance industry is considered an asset. Familiarity with ICBC procedures and documentation.
Waypoint is actively committed to supporting diversity, equity, and inclusion. We serve and recognize and respect human differences and similarities. We value the diversity of people and actively encourage women, indigenous peoples, members of visible minorities, people with disabilities, and lesbian, gay, bisexual, transgender, and queer (LGBTQ2+) persons to apply.
POSITION OVERVIEW The Account Manager, Commercial Insurance plays a pivotal role within our Commercial Department. This role has a solid understanding of Commercial Insurance products and exceptional customer service skills to create positive client experiences. Within this role there is a client-centric philosophy that has the client at the heart of every decision. The Account Manager, Commercial Insurance role produces high quality, detailed work based on established standards, guidelines and procedures while managing a moderate to high workload all while maintaining a customer-focused mindset. The Account Manager, Commercial Insurance collaborates with the entire Commercial Department to ensure high quality Insurance products.
RESPONSIBILITIES: Renewal Management Review renewal lists to ensure timely completion of pre-renewals. Handle pre-renewals, auto renewals, and remarketing efforts, coordinating with Account Executives and Commercial Technical Administrators for effective renewal strategies.
Policy Management Prepare pre-renewals, process new applications, and issue certificates with support from Commercial Technical Administrators. Create comprehensive market submissions with guidance from Account Executives. Collaborate with underwriting to negotiate rating, terms, and conditions for new business and renewals.
Client Advisory & Relationship Management Provide expert insurance advice and recommend suitable coverage options. Maintain updated knowledge of company risk appetite and binding authorities. Cultivate strong relationships and correspond with commercial insurance underwriters. Attend industry and broker functions to enhance networking and industry awareness. Handle claim submissions and follow-up processes. Assist Account Executives in maintaining customer relations and contacts.
Administration & Deadline Management Collaborate with Account Executives, Commercial Technical Administrators, and fellow Account Managers to ensure seamless teamwork. Organize weekly meetings with Account Executives and/or Commercial Technical Administrators, as needed. Collaborate with other departments and functions as necessary. Ensure consistent adherence to deadlines. Oversee team sales targets, reporting on progress, results, and opportunities. Keep EPIC organized and up to date with relevant correspondence. Serve as an Account Executive for smaller accounts. Provide support to Commercial Technical Administrators and Account Executives as required. Assist with formatting client documents, including letters, proposals, and emails. Generate monthly reports on team new business sales and targets.
Additional duties and responsibilities may be added during the course of employment.
REQUIREMENTS: Level 2 BC Insurance License. Refined interpersonal and communication skills, enabling you to build strong relationships with clients and colleagues, driven by a commitment to delivering exceptional experiences. Excellent written and verbal communication skills, ensuring interactions are clear and concise. Proficient in working within a team environment and managing diverse tasks. Strong organizational skills, attention to detail, and ability to manage workload effectively. Prior experience in Commercial Insurance or related fields is an asset.
Waypoint is actively committed to supporting diversity, equity, and inclusion. We serve and recognize and respect human differences and similarities. We value the diversity of people and actively encourage women, indigenous peoples, members of visible minorities, people with disabilities, and lesbian, gay, bisexual, transgender, and queer (LGBTQ2+) persons.
POSITION OVERVIEW The Technical Administrator, Personal Lines, will be responsible for the oversight of the Aged Receivables (AR) for the entire Personal Lines (PL) department. This role involves communicating with various brokers regarding any past due AR and actioning the cancellation for non-payment of those files. The individual will also oversee Personal Lines transacting and audit the transacting of new business done in the prior day. The role requires a high attention to detail and excellent communication skills. Additional duties will be assigned by the Vice President of Personal Lines as needed.
RESPONSIBILITIES: Oversee the Aged Receivables for the entire Personal Lines department. Communicate with brokers regarding past due AR and manage the cancellation process for non-payment. Oversee and audit Personal Lines transacting, including new business transactions from the prior day. Ensure accuracy and compliance in all transactions and communications. Perform additional duties as directed by the Vice President of Personal Lines.
Additional duties and responsibilities may be added during the course of employment.
REQUIREMENTS: High attention to detail. Excellent communication skills, both written and verbal. Ability to manage multiple tasks and prioritize effectively. Experience in a similar role or industry is preferred. Strong organizational and problem-solving skills.
This role requires a proactive individual who can work independently and as part of a team. The Technical Administrator will play a crucial role in maintaining the financial health and operational efficiency of the Personal Lines department.
Waypoint is actively committed to supporting diversity, equity, and inclusion. We serve and recognize and respect human differences and similarities. We value the diversity of people and actively encourage women, indigenous peoples, members of visible minorities, people with disabilities, and lesbian, gay, bisexual, transgender, and queer (LGBTQ2+) persons to apply.
POSITION OVERVIEW Are you an energetic, organized, self-starter with a desire to help people? As a leader in the Contact Center, you would be accountable for ensuring the sales team deliver a high level of internal/external customer service. You and the team will be responsible for aiding our clients the renewal of their ICBC auto insurance policy. You will work directly with Contact Center management to ensure that all KPIs are set and achieved, and the team are engaged and performing at a high level. In addition to this, you will look to optimize sales and service levels through automation and continuous improvement all while participating in the day-to-day work. This position requires attention to detail, strong sales skills, organization skills, and the ability to motivate others. You will help lead an exciting upbeat team that contributes to the corporate success by ensuring a relentless focus on auto insurance calls and sales.
RESPONSIBILITIES: Help lead a large team of auto insurance professionals Handling insurance renewals and client contact with the purpose to renew their insurance Oversee and manage the digital technology within the insurance CC department Manage and handle client complaints to ensure a fair and positive outcome Building a team environment to deliver on the established KPIs Organizing and assigning renewal lists to agents for outbound calling Work with the Lease Administration team on the digital client renewal experience and timelines Tracking and monitoring sales to call ratios and call volumes Prioritizing work duties with team members Training and coaching of licensed agents in sales, client contact, ICBC, and processing Build effective Policy and Procedures to mitigate risks and foster consistency within the department Problem solving to address production and processing issues Taking on duties of the Insurance Administration team as required to ensure the work gets done Create a positive work environment for the Insurance Renewal team Complete a daily sales huddle to ensure focus and achievement of revenue and growth targets Other duties as assigned
REQUIREMENTS: Minimum 1-2-year’s experience in the insurance industry High school diploma and Level 2 insurance licence, or is working towards obtaining it Prior supervisory experience is an asset Strong ICBC knowledge and is familiar with how the private auto markets in BC Strong problem-solving skills, leadership, and customer service skills Strong attention to detail Enjoy working with people and coaching others Good communication and multi-tasking skills Ability to critically think and resolve problems Ability to learn new software and process information quickly
Waypoint is actively committed to supporting diversity, equity, and inclusion. We serve and recognize and respect human differences and similarities. We value the diversity of people and actively encourage women, indigenous peoples, members of visible minorities, people with disabilities, and lesbian, gay, bisexual, transgender, and queer (LGBTQ2+) persons to apply.
