POSITION OVERVIEW The Advisor, Personal Insurance plays a crucial role in responding to inbound quote requests for Personal Insurance across various sales channels. The primary objective will be to meet or exceed monthly and annual sales targets by delivering exceptional customer experiences through consultative selling. The Advisor, Personal Insurance will assess potential clients' insurance needs, offer coverage recommendations, and conduct risk assessments. This role focuses on driving continuous revenue growth while ensuring the focus remains on New Business acquisition. This is a hybrid role with the flexibility to work in-office or in-branch based on the needs of the role and/or as required be management. Preference will be given to candidates that can work hybrid in Vancouver or Victoria. RESPONSIBILITIES: Sales Strategy Achieve sales targets through strategic planning and execution. Cultivate external referrals to expand client base and build client pipelines. Engage actively in local networking groups to enhance brand visibility and build community relationships. Implement effective external communication strategies, adhering to social media guidelines, to strengthen online presence and brand recognition. Facilitate referral and cross-selling initiatives across departments including Commercial Insurance and Private Client Solutions. Develop and maintain a comprehensive understanding of insurance manuals, best practices, standards, policies, and systems. Continuously enhance sales proficiency through ongoing self-learning and professional development. Collaborate closely with Navacord's Personal Support Team, Insurers, Commercial Insurance team, and other stakeholders to optimize customer service and operational efficiency. Customer Engagement Engage in consultative walk-in, virtual, or phone-based sales processes to acquire new Personal Insurance clients. Conduct reviews of product terms and conditions, ensuring accuracy and preventing errors and omissions. Demonstrate strong technical insurance knowledge, effectively marketing and assisting customers. Generate and follow up on future new business leads to drive sales growth. Handle payment processing and diligently follow up on outstanding payments. Identifies customer needs, coverage gaps, and cross-selling opportunities to enhance customer protection. Utilize expert skills in human communication, Insure to Value (ITV), rating services, underwriting, and portal navigation. Utilize internal resources effectively to meet client needs. Drive sales within your role and the organization through upselling, cross selling, referrals etc. SALES PERFORMANCE Achieve and surpass sales targets, driving business growth while strictly adhering to Navacord’s standards and underwriting guidelines. Ensure New Business is written with the utmost attention to detail and accuracy. Maintain up-to-date and precise client information and insurance policy details in applicable systems. Identify customer needs, address coverage gaps, and seize cross-selling opportunities. Manage payment processing diligently, ensuring timely follow-up on outstanding payments. Uphold compliance with processing standards, maintaining confidentiality, accuracy, and timeliness in all transactions. Additional duties and responsibilities may be added during the course of employment. REQUIREMENTS: Minimum of 2 years of experience in Personal Insurance. Holds a minimum Level 1 Insurance License, working towards Level 2. Sales experience is required. Demonstrates a high degree of professionalism and integrity. Possesses critical thinking skills, a strong sense of urgency, and the ability to prioritize and multitask effectively. Committed to delivering excellent customer service and sales, building strong client relationships. Displays accountability and reliability in producing quality work within deadlines. Adaptable, flexible, and resilient in the face of new and unique situations. Capable of working both independently and collaboratively in a team environment. Proficiency in using insurance management software such as EPIC and Microsoft Office Suite. Navacord is deeply committed to fostering a workplace that embraces diversity, equity, and inclusion. We honour and respect the unique backgrounds, experiences, and perspectives of all individuals. We actively encourage women, Indigenous peoples, members of visible minorities, people with disabilities, and LGBTQ2+ persons to apply. If you require accommodations during the recruitment process or in the workplace due to a disability or other needs, please let us know. We will work with you to ensure the necessary arrangements are in place to support. The salary range for this role is $45,000 to $70,000 per year. Compensation is determined by a combination of factors including a candidate’s experience, job-specific knowledge, and skills. Internal equity to ensure fairness across the organization and region/location is also considered. Qualified candidates are invited to email their resume and cover letter to: bc.careers@navacord.com
POSITION OVERVIEW The Advisor, Personal Insurance [Renewal] will drive revenue growth by achieving annual sales targets through effective customer management and service strategies. Responsibilities include analyzing risk factors across various policies, overseeing seamless policy renewals, reviewing product terms, identifying cross-selling opportunities, and maintaining high standards in customer information management. Collaborating with internal departments and external stakeholders, the Advisor, Personal Insurance [Renewal] will uphold operational excellence and contribute to continuous improvement. This is a hybrid role with the flexibility to work in-office or in-branch based on the needs of the role and/or as required be management. RESPONSIBILITIES: Sales Management Develop a comprehensive understanding of the insurance market landscape, staying ahead of industry trends and product offerings. Assess and analyze risk factors associated with various insurance policies, particularly in areas such as tenant, homeowner, annual travel, owner-occupied RV, and special event policies. Achieves all established retention targets while adhering to Waypoint's standards and underwriting guidelines. Manage and maintain a portfolio of customers, ensuring all policies in-force (PIF) counts meet or exceed designated targets. Customer Experience Successfully renews policies by thoroughly reviewing current coverages and providing tailored recommendations based on individual customer needs. Conducts comprehensive reviews of product terms and conditions, including coverages, limits, and exclusions, to minimize errors and omissions. Ensures accurate maintenance of customer information and insurance policy details within relevant systems. Processes endorsements, cancellations, and adjustments for insurance policies and additional products/services. Utilizes active listening and investigative skills to resolve potential challenges with policy renewals. Identifies customer needs, coverage gaps, and cross-selling opportunities to enhance customer protection. Issues renewal documents, endorsements, and cancellations for insurance policies and additional products/services. Manages payment processing and diligently follows up on outstanding payments. Maintains stringent processing standards, ensuring data accuracy, confidentiality, and timeliness. Develops and sustains a comprehensive understanding of insurance manuals, best practices, standards, policies, and systems. Handle non-complex customer requests efficiently, such as issuing policy copies, providing receipts for payments, and processing payment-related inquiries. Provide exceptional customer service to both internal and external stakeholders, addressing inquiries, resolving issues, and offering tailored insurance solutions. Executes renewal market assessments according to Waypoint's policies and customer-specific requirements. Operational Excellence Collaborates effectively with all other departments with Waypoint that are applicable, external stakeholders such as underwriting partners, notary, and lawyers. Assist team members with administrative tasks, including but not limited to binders, updating client information in EPIC and Applied Rating systems, premium finance changes, and managing the PL centralized mailbox. Engage in ongoing training and skill development, ensuring continuous improvement in insurance knowledge and brokerage operations. Support departmental projects to ensure efficiencies. Additional duties and responsibilities may be added during the course of employment. REQUIREMENTS: Minimum of 1 year of Auto Insurance experience. Excellent verbal and written communication abilities, with a knack for asking open-ended questions to gather comprehensive risk information from customers. Proficiency in navigating insurance policy manuals and wordings to accurately assess coverage and risk factors. Strong analytical skills with the ability to solve problems, make informed decisions, and de-escalate situations effectively. Detail-oriented and observant nature for conducting policy reviews and identifying necessary updates that are up to date and compliant. Proven ability to work independently, take initiative, and continuously seek opportunities for personal and professional growth. Adept at building and maintaining positive relationships with customer, colleagues, and external partners. Familiarity with administrative tasks in a brokerage setting, including binder management, application processing, and customer communication. Ability to efficiently manage multiple tasks and prioritize workload to ensure timely completion of responsibilities. Proficiency in using insurance management software such as EPIC and Microsoft Office Suite. Navacord is deeply committed to fostering a workplace that embraces diversity, equity, and inclusion. We honour and respect the unique backgrounds, experiences, and perspectives of all individuals. We actively encourage women, Indigenous peoples, members of visible minorities, people with disabilities, and LGBTQ2+ persons to apply. If you require accommodations during the recruitment process or in the workplace due to a disability or other needs, please let us know. We will work with you to ensure the necessary arrangements are in place to support. The salary range for this role is $45,000 to $70,000 per year. Compensation is determined by a combination of factors including a candidate’s experience, job-specific knowledge, and skills. Internal equity to ensure fairness across the organization and region/location is also considered. Qualified candidates are invited to email their resume and cover letter to: bc.careers@navacord.com
POSITION OVERVIEW The Advisor, Personal Insurance [Renewal] will drive revenue growth by achieving annual sales targets through effective customer management and service strategies. Responsibilities include analyzing risk factors across various policies, overseeing seamless policy renewals, reviewing product terms, identifying cross-selling opportunities, and maintaining high standards in customer information management. Collaborating with internal departments and external stakeholders, the Advisor, Personal Insurance [Renewal] will uphold operational excellence and contribute to continuous improvement. This is a hybrid role with the flexibility to work in-office or in-branch based on the needs of the role and/or as required be management. RESPONSIBILITIES: Sales Management Develop a comprehensive understanding of the insurance market landscape, staying ahead of industry trends and product offerings. Assess and analyze risk factors associated with various insurance policies, particularly in areas such as tenant, homeowner, annual travel, owner-occupied RV, and special event policies. Achieves all established retention targets while adhering to Waypoint's standards and underwriting guidelines. Manage and maintain a portfolio of customers, ensuring all policies in-force (PIF) counts meet or exceed designated targets. Customer Experience Successfully renews policies by thoroughly reviewing current coverages and providing tailored recommendations based on individual customer needs. Conducts comprehensive reviews of product terms and conditions, including coverages, limits, and exclusions, to minimize errors and omissions. Ensures accurate maintenance of customer information and insurance policy details within relevant systems. Processes endorsements, cancellations, and adjustments for insurance policies and additional products/services. Utilizes active listening and investigative skills to resolve potential challenges with policy renewals. Identifies customer needs, coverage gaps, and cross-selling opportunities to enhance customer protection. Issues renewal documents, endorsements, and cancellations for insurance policies and additional products/services. Manages payment processing and diligently follows up on outstanding payments. Maintains stringent processing standards, ensuring data accuracy, confidentiality, and timeliness. Develops and sustains a comprehensive understanding of insurance manuals, best practices, standards, policies, and systems. Handle non-complex customer requests efficiently, such as issuing policy copies, providing receipts for payments, and processing payment-related inquiries. Provide exceptional customer service to both internal and external stakeholders, addressing inquiries, resolving issues, and offering tailored insurance solutions. Executes renewal market assessments according to Waypoint's policies and customer-specific requirements. Operational Excellence Collaborates effectively with all other departments with Waypoint that are applicable, external stakeholders such as underwriting partners, notary, and lawyers. Assist team members with administrative tasks, including but not limited to binders, updating client information in EPIC and Applied Rating systems, premium finance changes, and managing the PL centralized mailbox. Engage in ongoing training and skill development, ensuring continuous improvement in insurance knowledge and brokerage operations. Support departmental projects to ensure efficiencies. Additional duties and responsibilities may be added during the course of employment. REQUIREMENTS: Minimum of 1 year of Auto Insurance experience. Excellent verbal and written communication abilities, with a knack for asking open-ended questions to gather comprehensive risk information from customers. Proficiency in navigating insurance policy manuals and wordings to accurately assess coverage and risk factors. Strong analytical skills with the ability to solve problems, make informed decisions, and de-escalate situations effectively. Detail-oriented and observant nature for conducting policy reviews and identifying necessary updates that are up to date and compliant. Proven ability to work independently, take initiative, and continuously seek opportunities for personal and professional growth. Adept at building and maintaining positive relationships with customer, colleagues, and external partners. Familiarity with administrative tasks in a brokerage setting, including binder management, application processing, and customer communication. Ability to efficiently manage multiple tasks and prioritize workload to ensure timely completion of responsibilities. Proficiency in using insurance management software such as EPIC and Microsoft Office Suite. Navacord is deeply committed to fostering a workplace that embraces diversity, equity, and inclusion. We honour and respect the unique backgrounds, experiences, and perspectives of all individuals. We actively encourage women, Indigenous peoples, members of visible minorities, people with disabilities, and LGBTQ2+ persons to apply. If you require accommodations during the recruitment process or in the workplace due to a disability or other needs, please let us know. We will work with you to ensure the necessary arrangements are in place to support. The salary range for this role is $45,000 to $70,000 per year. Compensation is determined by a combination of factors including a candidate’s experience, job-specific knowledge, and skills. Internal equity to ensure fairness across the organization and region/location is also considered. Qualified candidates are invited to email their resume and cover letter to: bc.careers@navacord.com
