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WELL Health Technologies Corp. TSX WELL
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  • Position Title: Chief Product Officer/ VP of Product Job Class: Full Time Work Location: Toronto, ON About the Company WELLSTAR, a majority-owned subsidiary of WELL Health Technologies Corp., is Canada's leading provider of healthcare-focused technology solutions. WELLSTAR’s comprehensive range of products and solutions are designed to streamline care delivery, integrate fragmented healthcare systems more seamlessly, reduce provider burnout, and improve patient healthcare experiences and outcomes. Position Summary As the VP of Product, you will lead our product strategy efforts for our product lines across the WELL ecosystem. You will be responsible for defining the product roadmap, ensuring alignment with business goals, and leading a cross-functional team to deliver exceptional products that meet the needs of our customers. The ideal candidate will have a deep understanding of the healthcare industry, particularly in EMRs and AI technologies, and a proven track record of driving product innovation from concept to launch. Here's what you bring The vision. You develop clear, compelling product strategies and roadmaps that align with business goals across multiple product lines. You identify market opportunities before they become obvious. The leadership. You build, mentor, and inspire high-performing product teams. You foster accountability and a culture where excellence is the standard, not the aspiration. The domain expertise. You have deep knowledge of EMR systems, healthcare workflows, and regulatory requirements. You understand what good looks like in healthcare software -- and you raise the bar to match it. The customer instinct. You are relentlessly focused on the end user. You gather feedback, conduct research, and ensure customer pain points drive product decisions, not the other way around. The technical fluency. You understand AI technologies, software development processes, and agile methodologies. You translate complex technical concepts into clear, actionable direction. The collaborative edge. You work seamlessly across engineering, operations, sales, and professional services. You bring teams together and keep product development on time and on target. The eye for design. You have a genuine affinity for clean, intuitive UX. You can spot friction in a user flow instantly and advocate for interfaces that feel effortless. The standard. You hold yourself and your team to an exceptionally high bar. Details matter to you. You don't ship mediocre, and you don't accept it from others. The executive hunger. You are ambitious, driven, and never satisfied with good enough. You champion WELL's product with conviction, to customers, partners, and internally, and you set the tone for everyone around you. Why WELLSTAR? Why join us? WELLSTAR is a leading healthcare technology company dedicated to reshaping healthcare through digital enablement. We provide a comprehensive, holistic solution for healthcare providers across Canada, with over 40% of practitioners currently using our products and services. Our solutions serve primary care physicians, specialist physicians, health systems, and public sector organizations through a complete suite of solutions, including billing and practice management systems, electronic medical records (EMRs), digital health applications, and digital health network solutions. As a majority-owned subsidiary of WELL Health, WELLSTAR continues to drive innovation and transformation in the Canadian healthcare landscape, reducing administrative burden and empowering providers to deliver better patient outcomes through advanced technology solutions. What you will be doing Product Strategy and Vision: Develop and communicate a clear product vision and strategy across multiple product lines that aligns with the company's overall mission and goals. Identify market opportunities and define product positioning. Executive Leadership and Advocacy: Serve as a passionate champion for WELLSTAR's product vision, both internally and externally. Drive a culture of excellence and ambition across the organization, advocating for the product with customers, partners, investors, and industry stakeholders. Set a high bar for performance and continuously push the team to identify bold opportunities that differentiate WELLSTAR in the market. UI/UX Design and Improvement: Champion user-centered design principles and ensure the EMR products deliver exceptional user experiences. Conduct user research, gather feedback, and analyze data to identify areas for improvement and innovation in UI/UX. Collaborate with designers to create intuitive, visually appealing, and functional interfaces that enhance user satisfaction and productivity. Roadmap Development: Create and maintain a comprehensive product roadmap across multiple product lines that outlines short-term and long-term product goals. Prioritize features and enhancements based on market needs, competitive landscape, and business impact. Team Leadership: Lead, mentor, and inspire a high-performing product management team across multiple product lines. Foster a collaborative and innovative culture that drives excellence and accountability. Customer Focus: Act as the voice of the customer by gathering and analyzing feedback, conducting market research, and staying abreast of industry trends. Ensure that customer needs and pain points are addressed in the product development process. Cross-Functional Collaboration: Collaborate with engineering, operations, professional services and sales to ensure seamless product development and launch. Coordinate efforts to deliver products on time and within budget. Product Development: Oversee the entire product lifecycle from concept to launch across multiple product lines. Ensure rigorous testing, quality assurance, and compliance with regulatory standards. AI Integration: Leverage AI technologies to enhance product capabilities. Identify opportunities for AI-driven innovation and lead initiatives to incorporate AI into product offerings. EMR Expertise: Maintain a deep understanding of EMR systems, interoperability standards, and regulatory requirements across multiple product lines and multiple geographies. Ensure that products comply with healthcare regulations and support seamless integration with existing EMR systems. Performance Metrics: Define and track key performance indicators (KPIs) to measure product success. Use data-driven insights to make informed decisions and drive continuous improvement. You have Bachelor's degree in computer science, Business, Healthcare Administration, or a related field. 10+ years of product management experience, with at least 5 years in a leadership role within the healthcare software industry. In-depth understanding of EMR systems, healthcare workflows, and regulatory requirements is highly desirable. Experience with AI technologies in healthcare is highly desirable. Proven ability to lead and motivate teams. Strong interpersonal skills and the ability to build relationships with stakeholders at all levels. Demonstrated ability to develop and execute strategic product plans. Strong analytical and problem-solving skills. Passion for understanding customer needs and delivering products that exceed expectations. Experience with user-centered design and usability testing. Excellent verbal and written communication skills. Ability to articulate complex ideas and influence decision-making. Familiarity with software development processes, agile methodologies, and project management tools. Ability to understand complex technical and business concepts and translate them into easily understandable and persuasive content. Highly organized and able to manage multiple priorities and deadlines effectively. Strong interpersonal skills and the ability to collaborate with cross-functional teams. Self-motivated, proactive, and able to work both independently and as part of a team. The salary for this position falls within a defined range and will be determined based on several factors, including the candidate’s experience, qualifications, skills, and the needs of the organization. At WELL, we are committed to fair and equitable compensation and aim to provide a competitive salary that reflects the value and expertise of the successful candidate. WELL is committed to fostering a diverse, inclusive, and accessible workplace. We welcome and celebrate the diversity of applicants and team members across ability, race, gender identity, sexual orientation, and lived experience. We strive to create an environment where differences are valued and contribute to our collective success – this is the WELL Way. This recruitment process uses automated tools, including artificial intelligence, to help review applications. Qualified human decision-makers review these results and make all final hiring decisions. WELL has been independently certified as a Great Place to Work® by the Great Place to Work Institute® Canada. This recognition reflects our commitment to building a workplace culture rooted in trust, inclusivity, and employee well‑being. It also aligns with our Healthy Place to Work pillar and the priorities outlined in our annual Sustainability Impact Report. Want Read more about us: https://stories.well.company/ #J-18808-Ljbffr

  • A leading healthcare technology company in Toronto is seeking a Chief Product Officer/VP of Product to lead its product strategy and vision across multiple product lines. The ideal candidate will have over 10 years of experience in product management with a strong focus on EMR systems and AI technologies. Responsibilities include setting the product roadmap, championing product innovation, and fostering a collaborative culture. This role demands sharp leadership skills, a customer-centric approach, and a drive for excellence in product development. #J-18808-Ljbffr

  • Lead groundbreaking healthcare product initiatives as a Chief Product Officer. Focus on AI integration and EMR expertise to enhance technology solutions for better patient care. This role emphasizes the significance of combining product strategy with a customer-centric approach. As Chief Product Officer, you will be accountable for guiding product vision, developing roadmaps, and collaborating across departments to align product initiatives with business objectives. Your leadership will ensure compliance with regulatory standards while driving innovation. Key Responsibilities: • Establish a clear product vision aligned with business goals • Drive culturally integrated product development and excellence • Conduct market research to identify customer needs • Oversee product lifecycle from concept to launch • Champion AI technologies in product features and enhancements Requirements: • 10+ years in product management, with significant leadership experience • Strong knowledge of EMR systems and healthcare regulations • Experience with AI applications in product development • Outstanding communication and team collaboration skills • Highly organized with a focus on user-centered design Lead transformative product strategies that elevate healthcare solutions and drive customer satisfaction in this pivotal role. #J-18808-Ljbffr

  • WELL Health Technologies Corp. (TSX: WELL) provided pay range This range is provided by WELL Health Technologies Corp. (TSX: WELL). Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

    Base pay range CA$175,000.00/yr – CA$250,000.00/yr

    Entity: WELL Health Technologies Corp.

    Position Title: Chief Data and AI Officer

    Work Location: Remote, Canada

    Salary Range: $175,000 - $250,000 CAD

    About WELL Health Technologies:

    WELL Health Technologies Corp. (TSX: WELL) is a high-growth digital health company committed to modernizing and improving healthcare through technology. Headquartered in Vancouver, WELL supports a diverse team of more than 4,500 people working across 220+ outpatient medical clinics and remote roles. WELL operates Canada’s largest network of outpatient clinics and powers healthcare providers through a comprehensive practitioner enablement platform, including virtual care, patient engagement tools, EMR solutions, revenue cycle management, and cybersecurity services. Our mission is to empower clinicians, enhance patient access, and drive better health outcomes through connected, technology-enabled care.

    Position Summary:

    WELL Health is seeking a Chief Data and AI Officer (CDAIO) to build and lead our enterprise data vision, strategy, and operations. This executive will transform data into actionable information that drives revenue growth, clinical excellence, people insights, and overall organizational performance. The CDAIO will enable WELL Health to become a leading-edge, insights-driven organization—advancing impact KPIs, operational efficiency, team member engagement, and data-informed decision-making across every business unit.

    Key Responsibilities

    Develop and own a company-wide data strategy that supports WELL Health’s priorities across revenue, clinical operations, digital health, people, and corporate functions.

    Establish a unified data architecture and governance model that ensures accuracy, clarity, privacy, and regulatory compliance.

    Champion a data-driven culture that promotes adoption, literacy, accountability, and trust in data across all levels of the organization.

    Identify and communicate enterprise performance patterns to support confident, informed decisions.

    Drive data-enabled decision-making for product launches, revenue acceleration, and operational excellence.

    Data Management & Analytics

    Build and oversee an enterprise data ecosystem spanning data collection, engineering, analytics, reporting, and visualization.

    Develop and lead a robust data governance program ensuring consistent definitions, high-quality data, and strong stewardship.

    Implement advanced analytics and AI systems that convert raw data into insights that drive revenue growth, operational efficiency, and people engagement.

    Deliver governed, self-service data that teams can easily find, trust, and use to answer questions safely and independently.

    Lead the creation of dashboards and KPI frameworks that connect culture, performance, clinical outcomes, and financial results.

    Cross-Functional Collaboration

    Partner with leaders across Clinics, Virtual Care, Primary and Specialty Care, Digital Health, Finance, People & Culture, Operations, and Corporate Development to meet evolving data needs.

    Support executive and board reporting with timely, contextual, and actionable insights.

    Collaborate closely with Cybersecurity, GRC, Cloud Engineering, and Technology Services to ensure alignment around data security, privacy, and integrity.

    Translate complex business questions into analytical models that identify drivers of revenue, EBITDA, profit, EPS, share price, and overall organizational performance.

    Use data to shape operational targets and accountability models that drive smart, outcome-oriented execution.

    Build and lead a high-performing data and analytics organization.

    Mentor and develop talent in data engineering, business intelligence, AI/ML, analytics, reporting, and data product management.

    Promote adoption of advanced tools that empower team members through accessible, high-quality insights.

    Qualifications3>

    Senior executive experience leading enterprise data teams in complex or multi-unit organizations.

    Deep expertise in data strategy, governance, engineering, analytics, and AI.

    Strong knowledge of cloud-native data architectures, modern data platforms, and data pipelines.

    Expertise in data security, privacy, and governance within PHI/PII-rich environments.

    Demonstrated ability to link data to financial, operational, clinical, and people outcomes.

    Ability to simplify complexity and create organization-wide clarity on performance drivers.

    Exceptional leadership presence, communication skills, and ability to influence at all levels.

    Experience in healthcare, digital health, or scaled services environments is an asset.

    Success Measures

    Establishment of a unified enterprise data platform and governance model.

    Increased adoption of data-informed decision-making across all functions.

    Clear impact on revenue optimization, cost efficiency, patient experience, and team member engagement.

    Creation of KPI and insight systems that connect culture, performance, revenue, and financial results.

    Improved visibility and predictability of performance drivers including EBITDA, EPS, and share price trends.

    Compensation for this executive role falls within a defined salary range and will be determined based on several factors, including the candidate’s depth of experience, executive leadership capabilities, domain expertise, and alignment with the strategic needs of the organization. WELL Health is committed to fair, equitable, and market-competitive compensation practices. Our goal is to ensure that the selected leader is rewarded in a manner that reflects the scope of responsibility, the impact of the role, and the exceptional value they bring to the organization.

    WELL has been independently certified as a Great Place to Work® by the Great Place to Work Institute® Canada. This recognition reflects our commitment to building a workplace culture rooted in trust, inclusivity, and employee well‑being. It also aligns with our Healthy Place to Work pillar and the priorities outlined in our annual SustainabilityImpactReport.

    Want Read more about us: https://stories.well.company/

    Seniority level

    Executive

    Employment type

    Full-time

    Job function

    Information Technology

    Industries

    Technology, Information and Media and Health and Human Services

    #J-18808-Ljbffr

  • A leading healthcare technology company in Toronto is seeking a Medical Billing Specialist to support physicians in managing medical billing. This hybrid role involves handling billing claims, enhancing revenue, and ensuring compliance with healthcare regulations. Ideal candidates will have a background in healthcare, strong data entry skills, and customer service experience, contributing to a mission-driven organization transforming physician billing support. #J-18808-Ljbffr

  • A leading healthcare technology company in Canada is seeking a Chief Data and AI Officer to lead the enterprise data vision. This executive role involves developing data strategies that drive organizational performance and revenue growth. Key responsibilities include establishing data governance, championing a data culture, and collaborating with cross-functional teams for informed decision-making. The ideal candidate should have extensive experience in data leadership and a strong understanding of analytics and AI within healthcare. A competitive salary range of CA$175,000 to CA$250,000 is offered, along with a commitment to a supportive work environment. #J-18808-Ljbffr

  • Position Title:

    Chief Product Officer/ VP of Product

    Job Class:

    Full Time

    Work Location:

    Toronto, ON

    About the Company WELLSTAR, a majority-owned subsidiary of WELL Health Technologies Corp., is Canada's leading provider of healthcare-focused technology solutions. WELLSTAR’s comprehensive range of products and solutions are designed to streamline care delivery, integrate fragmented healthcare systems more seamlessly, reduce provider burnout, and improve patient healthcare experiences and outcomes.

    Position Summary As the VP of Product, you will lead our product strategy efforts for our product lines across the WELL ecosystem. You will be responsible for defining the product roadmap, ensuring alignment with business goals, and leading a cross-functional team to deliver exceptional products that meet the needs of our customers.

    The ideal candidate will have a deep understanding of the healthcare industry, particularly in EMRs and AI technologies, and a proven track record of driving product innovation from concept to launch.

    Here's what you bring

    The vision.

    You develop clear, compelling product strategies and roadmaps that align with business goals across multiple product lines. You identify market opportunities before they become obvious.

    The leadership.

    You build, mentor, and inspire high-performing product teams. You foster accountability and a culture where excellence is the standard, not the aspiration.

    The domain expertise.

    You have deep knowledge of EMR systems, healthcare workflows, and regulatory requirements. You understand what good looks like in healthcare software -- and you raise the bar to match it.

    The customer instinct.

    You are relentlessly focused on the end user. You gather feedback, conduct research, and ensure customer pain points drive product decisions, not the other way around.

    The technical fluency.

    You understand AI technologies, software development processes, and agile methodologies. You translate complex technical concepts into clear, actionable direction.

    The collaborative edge.

    You work seamlessly across engineering, operations, sales, and professional services. You bring teams together and keep product development on time and on target.

    The eye for design.

    You have a genuine affinity for clean, intuitive UX. You can spot friction in a user flow instantly and advocate for interfaces that feel effortless.

    The standard.

    You hold yourself and your team to an exceptionally high bar. Details matter to you. You don't ship mediocre, and you don't accept it from others.

    The executive hunger.

    You are ambitious, driven, and never satisfied with good enough. You champion WELL's product with conviction, to customers, partners, and internally, and you set the tone for everyone around you.

    Why WELLSTAR? Why join us? WELLSTAR is a leading healthcare technology company dedicated to reshaping healthcare through digital enablement. We provide a comprehensive, holistic solution for healthcare providers across Canada, with over 40% of practitioners currently using our products and services. Our solutions serve primary care physicians, specialist physicians, health systems, and public sector organizations through a complete suite of solutions, including billing and practice management systems, electronic medical records (EMRs), digital health applications, and digital health network solutions.

    As a majority-owned subsidiary of WELL Health, WELLSTAR continues to drive innovation and transformation in the Canadian healthcare landscape, reducing administrative burden and empowering providers to deliver better patient outcomes through advanced technology solutions.

    What you will be doing

    Product Strategy and Vision:

    Develop and communicate a clear product vision and strategy across multiple product lines that aligns with the company's overall mission and goals. Identify market opportunities and define product positioning.

    Executive Leadership and Advocacy:

    Serve as a passionate champion for WELLSTAR's product vision, both internally and externally. Drive a culture of excellence and ambition across the organization, advocating for the product with customers, partners, investors, and industry stakeholders. Set a high bar for performance and continuously push the team to identify bold opportunities that differentiate WELLSTAR in the market.

    UI/UX Design and Improvement:

    Champion user-centered design principles and ensure the EMR products deliver exceptional user experiences. Conduct user research, gather feedback, and analyze data to identify areas for improvement and innovation in UI/UX. Collaborate with designers to create intuitive, visually appealing, and functional interfaces that enhance user satisfaction and productivity.

    Roadmap Development:

    Create and maintain a comprehensive product roadmap across multiple product lines that outlines short-term and long-term product goals. Prioritize features and enhancements based on market needs, competitive landscape, and business impact.

    Team Leadership:

    Lead, mentor, and inspire a high-performing product management team across multiple product lines. Foster a collaborative and innovative culture that drives excellence and accountability.

    Customer Focus:

    Act as the voice of the customer by gathering and analyzing feedback, conducting market research, and staying abreast of industry trends. Ensure that customer needs and pain points are addressed in the product development process.

    Cross-Functional Collaboration:

    Collaborate with engineering, operations, professional services and sales to ensure seamless product development and launch. Coordinate efforts to deliver products on time and within budget.

    Product Development:

    Oversee the entire product lifecycle from concept to launch across multiple product lines. Ensure rigorous testing, quality assurance, and compliance with regulatory standards.

    AI Integration:

    Leverage AI technologies to enhance product capabilities. Identify opportunities for AI-driven innovation and lead initiatives to incorporate AI into product offerings.

    EMR Expertise:

    Maintain a deep understanding of EMR systems, interoperability standards, and regulatory requirements across multiple product lines and multiple geographies. Ensure that products comply with healthcare regulations and support seamless integration with existing EMR systems.

    Performance Metrics:

    Define and track key performance indicators (KPIs) to measure product success. Use data-driven insights to make informed decisions and drive continuous improvement.

    You have

    Bachelor's degree in computer science, Business, Healthcare Administration, or a related field.

    10+ years of product management experience, with at least 5 years in a leadership role within the healthcare software industry.

    In-depth understanding of EMR systems, healthcare workflows, and regulatory requirements is highly desirable.

    Experience with AI technologies in healthcare is highly desirable.

    Proven ability to lead and motivate teams. Strong interpersonal skills and the ability to build relationships with stakeholders at all levels.

    Demonstrated ability to develop and execute strategic product plans. Strong analytical and problem-solving skills.

    Passion for understanding customer needs and delivering products that exceed expectations. Experience with user-centered design and usability testing.

    Excellent verbal and written communication skills. Ability to articulate complex ideas and influence decision-making.

    Familiarity with software development processes, agile methodologies, and project management tools.

    Ability to understand complex technical and business concepts and translate them into easily understandable and persuasive content.

    Highly organized and able to manage multiple priorities and deadlines effectively.

    Strong interpersonal skills and the ability to collaborate with cross-functional teams.

    Self-motivated, proactive, and able to work both independently and as part of a team.

    The salary for this position falls within a defined range and will be determined based on several factors, including the candidate’s experience, qualifications, skills, and the needs of the organization. At WELL, we are committed to fair and equitable compensation and aim to provide a competitive salary that reflects the value and expertise of the successful candidate.

    WELL is committed to fostering a diverse, inclusive, and accessible workplace. We welcome and celebrate the diversity of applicants and team members across ability, race, gender identity, sexual orientation, and lived experience. We strive to create an environment where differences are valued and contribute to our collective success – this is the WELL Way.

    This recruitment process uses automated tools, including artificial intelligence, to help review applications. Qualified human decision-makers review these results and make all final hiring decisions.

    WELL has been independently certified as a Great Place to Work® by the Great Place to Work Institute® Canada. This recognition reflects our commitment to building a workplace culture rooted in trust, inclusivity, and employee well‑being. It also aligns with our Healthy Place to Work pillar and the priorities outlined in our annual

    Sustainability Impact Report.

    Want Read more about us:

    https://stories.well.company/

    #J-18808-Ljbffr

  • Get AI-powered advice on this job and more exclusive features. WELL is an innovative technology-enabled healthcare company whose overarching objective is to positively impact health outcomes by leveraging technology to empower and support healthcare practitioners and their patients. WELL's practitioner enablement platform includes comprehensive end-to-end practice management tools, including virtual care and digital patient engagement capabilities, Electronic Medical Records (EMR), data protection services, and Revenue Cycle Management (RCM) through our DoctorCare solution. WELL owns and operates Canada\'s largest network of outpatient medical clinics serving primary and specialized healthcare services and is the provider of a leading multi-national, multi-disciplinary telehealth offering. The opportunity

    DoctorCare

    is the engine of WELL Health Billing and Back Office Division, disrupting how medical billing services are delivered to doctors across Canada. Our solutions streamline operations, decrease costs, and keep processes up-to-date. We take the burden of complex medical billing management off of doctors’ and their clinic teams’ plates, enabling them to focus on what really matters: cutting wait times and improving the delivery of care and the patient experience. Reporting to the Senior Manager, Operations Excellence, we are looking for a Medical Billing Specialist to join our Client Success team at DoctorCare. You will deliver outstanding service to physicians by supporting their medical billing management including submission and reconciliation of billing claims, resolving billing rejections received back from the ministry, and identifying opportunities to maximize revenue. This is an exciting opportunity to gain exposure to Canada’s healthcare system, develop in-demand professional skills, and be part of a mission-driven organization transforming physician billing support. This is a full time, hybrid role working Tuesdays and Thursdays every week in our Toronto office. What’s in it for you

    Purpose. We are a mission-driven organization where everyone is focused on making a difference. You are energized by solving problems, simplifying complex processes, and ensuring doctors are paid accurately and on time. You will make a measurable impact on our healthcare system by delivering a high-value service to our client base. Exposure. You will gain hands-on experience with medical billing platforms, provincial health systems, and EMRs. You will build practical expertise in data entry, client support, and healthcare operations. Career development. This is an exciting opportunity to be part of a growing portfolio of companies solving complex problems in healthcare with innovative technology and exceptional service. You will have direct, meaningful coaching from industry experts to develop your career, and take on new challenges within this business line or another area. How you will make an impact

    Support billing operations.

    You will ensure the smooth delivery of DoctorCare’s Billing Care service by submitting, updating, and reconciling billing claims and resolving errors using EMRs and our proprietary billing platform. You will uphold billing accuracy and timeliness across all accounts. Uncover insights.

    You will analyze billing data to identify opportunities for revenue optimization and spot trends and recommend actionable improvements that help physicians maximize their earnings. You will support performance tracking by maintaining service delivery metrics, including KPIs and client satisfaction scores, and identifying areas for continuous improvement. Ensure compliance.

    You will assist clients in completing and submitting government forms accurately and on time, ensuring compliance with healthcare regulations and funding programmes. Resolve and support.

    You will liaise with the Ministry of Health to investigate and resolve billing inquiries and support clients in correcting rejected claims and addressing payment issues. You will respond to client inquiries via email and phone, providing accurate, timely, and professional customer service that maintains strong and trusted relationships. Drive innovation.

    You will capture client feedback and share insights with internal teams to help evolve our services, addressing emerging client needs and improving user experience. You will contribute to initiatives that enhance service efficiency by identifying and proposing process improvements and helping implement workflow enhancements. What you bring

    The health systems exposure.

    You may be coming from a medical clinic or you may be a recent grad with a healthcare or health sciences background. Either way, you have an understanding of the Canadian healthcare system and how it operates, and you are eager to deepen that expertise. The service mindset.

    You have previous experience in customer service and support. You take pride in delivering accurate, timely, and helpful support. You can quickly absorb new information, apply knowledge to unfamiliar situations, and solve problems independently. The technical foundation.

    You have strong data entry skills and are comfortable working with tools such as Microsoft Excel and Salesforce. You can pick up new systems quickly, including EMRs and medical billing platforms. The integrity.

    You are honest and dependable, and hold yourself to a high standard of professionalism. You do the right thing, even when no one is watching. You are open to feedback, reflective about your performance, and committed to continuous improvement. You are humble and always looking for ways to learn. The interpersonal skills.

    You have professional communication skills and can build trusting, collaborative relationships within and across teams. You are empathetic and can adapt your messaging to meet the needs of your audience. Healthcare is our sector, and we know that for WELL to be a winning team, we must provide an open environment to prioritize health and wellbeing and multiple resources to discuss mental, physical, and psychological needs openly. From the CEO to the newest hire, everyone comes together as part of our culture of respect, openness, support, and communication. We unite to empower each other to be the best we can be. We recognize that the best way to serve our diverse patient communities is by reflecting that diversity. With almost 65% of our team members identifying as female and 70% of our leadership identifying as a visible minority, we are proud of our diverse, equitable and inclusive organization. Interested in applying but worried you don\'t have it all? At WELL, we know not everyone gains their experience following a traditional path. If you share our values, want to make a difference in healthcare technology solutions, and meet 70% of the qualifications, we encourage you to apply. Express your interest here. What you can expect from our interview process: A virtual interview with a Talent Advisor to express your interest in the role and share your experience. The conversation will be recorded using BrightHire, an AI-powered video interview tool. More details will be shared when you are invited to interview. A brief online skills assessment. An in-person interview with the Senior Manager, Operations Excellence, to discuss how your skills and experience align with the needs of the team and the clients. WELL is committed to supporting a diverse, inclusive, and accessible workplace. We welcome and celebrate the diversity of applicants and team members across ability, race, gender identity, sexual orientation, and perspective. We strive to create an inclusive workplace where differences are celebrated and fuel our success – this is the WELL Way! Accommodations are available on request for candidates taking part in all aspects of the selection process. We are seeking candidates who are ready to contribute to a diverse and inclusive team and look forward to reviewing your application.

    #J-18808-Ljbffr

  • A leading healthcare technology company in Toronto is seeking a Chief Product Officer/VP of Product to lead its product strategy and vision across multiple product lines. The ideal candidate will have over 10 years of experience in product management with a strong focus on EMR systems and AI technologies. Responsibilities include setting the product roadmap, championing product innovation, and fostering a collaborative culture. This role demands sharp leadership skills, a customer-centric approach, and a drive for excellence in product development. #J-18808-Ljbffr

  • Lead groundbreaking healthcare product initiatives as a Chief Product Officer. Focus on AI integration and EMR expertise to enhance technology solutions for better patient care.

    This role emphasizes the significance of combining product strategy with a customer-centric approach. As Chief Product Officer, you will be accountable for guiding product vision, developing roadmaps, and collaborating across departments to align product initiatives with business objectives. Your leadership will ensure compliance with regulatory standards while driving innovation.

    Key Responsibilities: • Establish a clear product vision aligned with business goals • Drive culturally integrated product development and excellence • Conduct market research to identify customer needs • Oversee product lifecycle from concept to launch • Champion AI technologies in product features and enhancements

    Requirements: • 10+ years in product management, with significant leadership experience • Strong knowledge of EMR systems and healthcare regulations • Experience with AI applications in product development • Outstanding communication and team collaboration skills • Highly organized with a focus on user-centered design

    Lead transformative product strategies that elevate healthcare solutions and drive customer satisfaction in this pivotal role. #J-18808-Ljbffr

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