Salary Range: $38.46/hr with additional extended healthcare benefits. Schedule: 30 hours per week Position Overview: Reporting into the Operations Manager, the Client Service Manager (CSM) is responsible for the leadership, management, and oversight of a 24/7 team of high-level tactical employees who provide a protective and authoritative presence. This position is responsible for managing a contract portfolio at Downtown, Toronto, ensuring compliance with the contract requirements and government legislation. DUTIES AND RESPONSIBILITIES: Attends and participates in Security Meetings, operational coordination meetings/briefings, and any other security working groups/committees established. Ensures the staff follows all directions given, and instructions, policies, and procedures outlined in the site-specific duties and responsibilities document. Meets monthly, or at other times as required by the client to review issues, recommendations, problems, concerns, and changing requirements. Responsible for the development of Guard schedules to ensure the provision of sufficient, qualified, properly trained/certified personnel to perform the required services. At the request of the client, makes the necessary arrangements for the implementation of any additional resources to accommodate ad-hoc, emergency, or enhanced measure requirements. Plans, coordinates, and monitors all day-to-day activities in collaboration with the team and responds to, and resolves operational issues. Ensures SOP’s and Post Orders are developed and maintained and always remain current and are reviewed and understood by all staff on site. Establishes standardized, formal processes and procedures. Prepares and/or reviews reports relative to the operation, staffing levels, overtime operating costs, compliments/complaints, performance metrics, etc., as well as significant incident/event reports. Monitors and enforces all designated safety, security, and operational procedures and regulations applicable to the performance of the Service. Participates in the development and delivery of guard training & certification programs (initial and annual recurrent) to ensure training is reflective of contractual requirements. Provides coaching, support, guidance, and advice to the Guards. Fosters and maintains collaborative working relationships/partnerships with representatives and key stakeholder groups which interact with the team. Establishes and implements a system of monitoring, auditing, tracking, recording, and reporting service delivery performance/quality assurance against established Key Performance Indicators (KPI’s). Creation, monitoring, and follow-up of electronic tag tours and locations. Ensures compliance with all company and client policies, standards, contractual obligations, as well as government regulations. Promotes a culture of continuous improvement and innovation which leverages technology and best practices and new ideas and initiatives to improve services/processes. Continually assesses the operation, performs gap analysis, and identifies trends or root causes of problems; investigates service level deficiencies and develops and implements appropriate corrective action plans. Performs other duties as required. POSITION REQUIREMENTS: Education and Experience Demonstrated experience (preferably 4 years or more) as a Management Representative in security or a large public facility inside Canada. Knowledge of the Private Investigators and Security Guards Act, including all applicable Regulations and guidelines pertaining to working as a Security Guard in the Province of Ontario. Good knowledge of Criminal Code of Canada section 494, TPA, steps of arrest. Good knowledge/understanding of operations and procedures; situational awareness techniques, etc. Good knowledge and understanding of client contractual requirements and customer expectations. Demonstrated experience in providing “off-site” management to a complement of Guards and Supervisors. Demonstrated experience in implementing succession plans, coaching, and motivating staff. Skills, Abilities and Personal Suitability Strong leadership and people management skills. Excellent communication skills (oral and written). Exceptional Customer/Client Service and interpersonal relationship skills. Passion and an unrelenting commitment to security and customer service excellence. Strong organization, planning, and time management skills. Resourceful, solutions-oriented with the ability to manage under pressure, drive process improvement and quality assurance, and respond to critical or changing priorities. Strong and proficient computer skills, specifically in MS Office Applications including Microsoft Word and Excel. Demonstrates critical thinking, good judgment, and problem-solving abilities and the ability to make effective decisions under pressure. Demonstrates professionalism, integrity, and initiative with the ability to foster harmonious relationships based on mutual trust and respect. West Egg Security is an equal opportunity employer, and we encourage individuals from all backgrounds to apply. To apply for this position please submit your resume detailing your relevant experience and why you are the ideal candidate for this role at West Egg Security by clicking the “Apply Now” button. #J-18808-Ljbffr
We are looking for Event Security Guards / Supervisors, who can provide a highly visible, advanced level security service involving an array of duties and posts within a critical infrastructure. Servicing the site in a professional, competent, and courteous manner. We are looking for an Individual who will work with integrity, respect, and take responsibility for security which will ensure the safety of everyone on site. Job Duties Surveillance: Event Security guards are often responsible for monitoring and observing premises to prevent theft, vandalism, or other illegal activities. This may involve patrolling the area on foot or using surveillance cameras. Access Control: Controlling access to a property or facility by checking credentials, verifying identification, and ensuring only authorized individuals enter the premises. Emergency Response: Being prepared to respond to emergencies such as fires, medical incidents, or security breaches. This may involve contacting emergency services and guiding people to safety. Customer Service: Providing assistance and information to visitors, employees, or customers. This can include giving directions, answering questions, and offering general assistance. Conflict Resolution: Resolving disputes or conflicts in a calm and professional manner. Security guards may need to enforce rules and regulations and intervene in situations where there is potential for violence or disruption. Patrol and Inspections: Conducting regular patrols to identify and address security risks. Inspecting doors, windows, and other access points to ensure they are secure. Report Writing: Documenting incidents, activities, and any notable observations in written reports. These reports may be used for legal or investigative purposes. Alarm Monitoring: Responding to alarms and alerts, investigating the cause, and taking appropriate action. This may involve coordination with law enforcement or other emergency services. First Aid: Administering basic first aid in the event of injuries or medical emergencies until professional medical help arrives. Preventive Measures: Implementing measures to prevent security breaches, such as checking and securing windows and doors, and ensuring that security systems are functioning properly. Crowd Control: Managing large crowds and ensuring order and safety during events or crowded situations. Security Equipment Operation: Operating and monitoring security equipment such as surveillance cameras, access control systems, alarms. Collaboration with Law Enforcement : Cooperating with local law enforcement agencies when necessary and providing them with information and assistance. Job Requirements Minimum High School diploma or Grade 12 education Minimum of 1 year of security related experience. Must Possess a valid Security license Excellent written & verbal communication and active listening skills Able to work nights, weekends, weekdays, and holidays Able to work outdoors any weather conditions with excessive walking and long periods of standing Benefits Extended health care benefits. License/Certification Security Guard License (required) #J-18808-Ljbffr
Room for growth into a variety of positions and promotions! SECURITY DONE DIFFERENTLY! A CUSTOMER SERVICE BASED APPROACH. West Egg Security offers strategic security solutions and customized human resource planning and management to organizations across diverse industries. Our management team, led by professionals with decades of people management experience in varied vertical markets, provides an unparalleled level of support to our partners and team members. West Egg security is seeking for the skilled Loss prevention Officer (LPO)to join our team at GTA (Greater Toronto Area). In this role, the Loss Prevention Officer is responsible for minimizing financial losses related to theft, fraud, and policy violations. This role involves conducting investigations, performing security patrols, and ensuring compliance with safety and security procedures. The officer works proactively to deter theft and ensure a safe and secure environment for staff, customers, and company assets. As a Loss Prevention Officer in the retail sector, you will play a key role in minimizing theft, protecting company assets, and ensuring the safety of staff and customers. Your strong observational skills, professional presence, and ability to respond calmly under pressure will support a secure and positive shopping environment. Key Responsibilities: Conduct regular floor walks and risk assessments to identify potential security and safety issues. Prepare clear and concise incident and investigation reports. Work closely with store management to support the stores needs of the business. Liaise with police and emergency services when necessary. Support customer service by assisting in conflict resolution and de-escalation. Promote a culture of awareness and prevention among store associates. Retrieve all attempted stolen merchandise as much as possible Follow the “Arrest and Release” as per the store policy Job Requirements: Minimum High School diploma or Grade 12 education Valid security license. Strong observational and investigative skills. Ability to write accurate and professional incident reports. Excellent communication and interpersonal skills. Ability to work flexible hours, including evenings, weekends, and holidays. Physically fit – able to walk/stand for long periods and respond quickly to incidents. Minimum High School diploma or Grade 12 education Minimum of 1 year of Loss Prevention security experience preferably in Canada. Excellent written & verbal communication and active listening skills Able to work nights, weekends, weekdays, and holidays Why West Egg Security: Competitive pay and employee benefits Ongoing training and development Opportunities for advancement in the security industry A respectful, inclusive, and safety-first work culture #J-18808-Ljbffr
A security services provider in Hamilton, Ontario seeks Event Security Guards/Supervisors to provide high-level security services. Responsibilities include surveillance, access control, emergency response, and customer service. Candidates should possess a valid security license and have at least 1 year of related experience. This position requires excellent communication skills and the ability to work in various weather conditions.
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Event Security Supervisor - Exhibition Center Pay: $25 / hr Job Type: Full Time Job Location: Toronto Downtown, Ontario Room for growth into a variety of positions and promotions! SECURITY DONE DIFFERENTLY! A CUSTOMER SERVICE BASED APPROACH. West Egg Security offers strategic security solutions and customized human resource planning and management to organizations across diverse industries. Our management team, led by professionals with decades of people management experience in varied vertical markets, provides an unparalleled level of support to our partners and team members. We are currently seeking a skilled Event Security Supervisor to join our team. In this role, Supervisors will oversee, train, and deliver a highly visible and advanced level of security service across various sites within the GTA. The primary focus will be on servicing different locations in Toronto with professionalism, competence, and a courteous demeanor. We are looking for an individual who embodies integrity, respect, and a strong sense of responsibility to ensure the safety and security of all individuals on site. This position offers an excellent opportunity to enhance your security expertise and pursue future careers in law enforcement, such as with the Toronto Police Services, Parking Enforcement, Constable Services, or corporate security roles within the exhibition security sector. If you are driven to contribute significantly to the security field and seek professional growth, we encourage you to apply. Job Duties Assist with the ongoing development of the on-site team. Act as a liaison between management and the client, working on-site to provide efficient and appropriate security services. Promote a culture of continuous improvement and innovation. Record and maintain logbooks of daily activities, unusual occurrences, and equipment issuance. Provide security services at various locations, operating security systems, monitoring, and patrolling. Monitor assigned areas, respond to routine, emergency, and law enforcement calls. Recognize, investigate, and act on security breaches, fire and safety hazards, prohibited entry, theft, and utility malfunctions. Represent the client site by providing excellent customer service, answering inquiries, and performing patrols along designated routes. Assist in the movement of visitors and staff. Inform authorities during security, fire, or health emergencies. Escort emergency personnel to incident locations. Screen unauthorized persons and physically remove trespassers or individuals engaging in criminal acts. Legally arrest individuals and surrender them to law enforcement authorities. Receive and record complaints, conduct investigations, and prepare incident reports. Perform emergency response duties as outlined in the Emergency Response Manual. Collaborate with on-site service providers to maintain a safe environment. Job Requirements Must be eligible to work in Canada. Must possess a valid Security Guard License. Minimum of two (2) years of security supervisor experience in Canada. High School diploma or Grade 12 education. Excellent written and verbal communication skills, along with active listening. Availability to work nights, weekends, weekdays, and holidays. Ability to walk and stand for long periods (up to 12 hours). Wearing steel-toe shoes/boots is mandatory. Fluency in English (listening, speaking, and writing). Benefits include dental care, extended health care, and life insurance. Schedule 12-hour shifts Day, evening, morning, and night shifts Overtime opportunities Licence/Certification Security Guard Licence (required) G license valid for at least 2 years with a clean driver’s abstract. #J-18808-Ljbffr
Room for growth into a variety of positions and promotions! SECURITY DONE DIFFERENTLY! A CUSTOMER SERVICE BASED APPROACH. West Egg Security offers strategic security & customer service solutions and customized human resource planning and management to organizations across diverse industries. Our management team, led by professionals with decades of people management experience in varied vertical markets, provides an unparalleled level of support to our partners and team members. We are looking for a Community Safety Ambassador (CSA), an individual who walks and talks, working closely with community members and organizations to promote safety, security, and well-being within a specific community or neighborhood. The primary role involves building positive relationships, addressing safety concerns, and providing support and education to community members. Community Safety Ambassadors play a vital role in fostering a safe and secure environment, requiring excellent interpersonal and communication skills to effectively engage and collaborate with diverse community members. Strong problem-solving, conflict resolution, relationship building, and organizational abilities are also essential for success in this role. Additionally, a good understanding of community dynamics, local resources, and safety protocols is crucial for effectively addressing community safety concerns. Job Duties Conduct patrols to monitor and deter unauthorized activities or unsafe behavior. Assist in emergency situations by coordinating with law enforcement, fire, or medical services. Report suspicious activities and document incidents. Work with residents to address safety concerns and improve neighborhood security. De-escalate conflicts and intervene in disputes when necessary. Serve as a bridge between unhoused individuals and shelters staff. Provide first aid or assist in emergencies until professional help arrives. Ensure compliance with local rules, regulations, and community policies. Maintain records of incidents, interventions, and safety concerns. Job Requirements Minimum High School diploma or Grade 12 education Minimum of 1 year of customer service or community services Preferably social service diploma/degree; community service diploma/degree Able to work nights, weekends, weekdays, and holidays Able to work outdoors (Extreme weather conditions) with excessive walking and long periods of standing Expected hours: 24 – 44 per week Additional pay: Overtime pays Benefits: Extended health care benefits Flexible language requirement: Must be Bilingual if applying for Montreal location. Schedule: Day shift Evening shift Monday to Friday Overtime Language: Licence/Certification: #J-18808-Ljbffr
Room for growth into a variety of positions and promotions! SECURITY DONE DIFFERENTLY! A CUSTOMER SERVICE BASED APPROACH. West Egg Security offers strategic security solutions and customized human resource planning and management to organizations across diverse industries. Our management team, led by professionals with decades of people management experience in varied vertical markets, provides an unparalleled level of support to our partners and team members. This position is responsible for proactively supporting the property management by ensuring effective and efficient operations and providing quality customer service to tenants through the daily leadership and supervision of the on-shift team. This is attained through oversight of the team’s completion of daily work plan, adjusting priorities and resource allocations to meet demand and ensuring the team’s adherence to established performance standards and protocols. Leads are responsible for security guard performance management/monitoring, on-the-job training/coaching, maintaining time and attendance records and for ensuring compliance with company and client policies and procedures as well as government regulations. Job Duties Providing Security Guard Services through the operation of various security systems and patrolling, such as responding to routine, emergency, security & law enforcement calls, maintaining the utmost confidentiality always. Monitoring and patrolling assigned areas. Observing, investigating, and acting on possible breaches of security, fire and safety hazards, illegal entry, theft and malfunction or interruption of utilities. Acting as an ambassador by providing customer service, responding to public inquiries and performing guard tours along designated routes. Informing the designated authorities in the event of security, fire, or health emergencies. Activating fire alarm and safety systems and assisting in evacuation procedures. Escorting designated authorities, police, fire, ambulance personnel to emergency locations. Recording and maintaining logbooks of daily activities, unusual or special occurrences and issuance of equipment to staff. Receiving/recording complaints, preparing incident reports. Providing security for protocol functions, demonstrations, and special events. Performing duties such as open-up and lock-down procedures, and security/life safety equipment inspections and testing. Performing emergency response duties in accordance with the Emergency Response Manual. Job Requirements Minimum High School diploma or Grade 12 education. Must have one (1) year of security guard or concierge related experience in Canada or the United States. Eligible to work in Canada. Must Possess a valid Security licence and Basic First Aid & CPR certification. Must be willing to provide Criminal Record check upon request. Proficient with various security hardware, software, keying & systems, and Microsoft Office. Excellent written & verbal communication and active listening skills. #J-18808-Ljbffr
