Overview Napoleon leads the way with innovative engineering, advanced manufacturing techniques, unsurpassed customer service and remarkable product quality. Our award-winning products offer a best-in-class experience for all customers’ home comfort needs. While we are proudly Canadian, Napoleon operates on a world-wide scale. The warmth and experience that a Napoleon product brings to homes transcends borders, language, and cultures to enhance everyday living across the globe. Throughout North America, Europe, South America and Asia, Napoleon creates memorable moments through our stunning designs and innovative technologies. Reports to Product Engineering Manager Location 214 Bayview Drive, Barrie (hybrid) Job Purpose Create a product design that fulfills the Company\u2019s strategic goals while integrating the needs of marketing, sales and manufacturing departments. Product Engineering designs and develops from concept new and improved appliances, drafts specifications for components, assemblies and manufacturing, directs the creation of prototype models or samples and fine-tunes designs until they are ready for production. Plan and manage multiple new product developments from initial concepts through to mass production, ensuring technical requirements, deadlines and cost targets are achieved: and maintain/upgrade current product line-up, where necessary, to maintain relevance in the market. Collaborate closely with Validation Manager. Ensure an 9n-time and effective production launch, collaborating, where applicable, with the Project Launch Manager. Key Responsibilities Assist Product or Engineering Manager with the specification of market requirements, (physical, technical and aesthetic), for current and future products by conducting comprehensive market research, supported by on-going visits/meetings to/with customers, (internal and external) and non-customers, (associations, bodies, etc.). Make recommendations based on research for the development and ongoing maintenance of a detailed and overarching product portfolio strategy and product roadmap. Provide and maintain an in-depth analysis for all aspects of market, industry, regulatory environment and competition. Develop hands-on, in-depth knowledge of competitive products, organizing relevant benchmarking and maintain technical analysis of competitive strengths and weaknesses of current and planned product portfolio. Support market assessments and competitive analyses to identify product opportunities whether new or redesigned to address different/future needs. Research to be conducted both independently and collaboratively with other cross functions. Define the technical concept that will meet the technical requirements, aesthetics and target production cost. Review the design to ensure progress to technical goals and deadlines. Ensure that design and peer reviews are completed prior to each stage gate and after each test phase. Document all issues and where necessary defines recovery plans to resolve. Ensure design for manufacture, design for service and design for installation are optimized during development, including obtaining cross functional input, (internal and external) and personally validating the suitability of the product. Works with Validation team and Customer Solutions to analyze similar products to understand and implement product improvements and where applicable solicits end Customer feedback. Conduct risk assessments and recommend appropriate plans. Focus on design to cost, initiating the necessary activities throughout the development process to established production costs and take corrective actions as necessary to achieve target cost. This includes consistently estimating and then maintaining cost from conception to production. Work with the cross functional team and, where applicable, the project launch manager to address parts suitable for outsourcing to reduce cost, (or improve capacity utilization). Additionally work with advanced purchasing to identify parts that have long lead items, special requirements, processes or may require new venders. Plan and manage prototype phase(s). Assist in the creation and assembly of a functional prototype, and fabricated prototype parts and models. Develop a test scope and propose a product validation plan, (including 3rd party witness testing where applicable), that ensures product safety, performance, robustness and emissions requirements, (where applicable) are met. Include both internal and external testing; to be approved by validation and technology manager. Prepare all necessary document packages for submission to 3rd party agency to ensure certification, listing etc. are achieved on time. Evaluate using tools as "test to failure", early phase field testing, analyzing similar product, customer solutions data, ensuring lessons learnt and design checklists. Collaborate closely with quality, validation and product evaluation team. Plan and manage engineering production run and/or samples to validate the product design and drawings. Partners with the project launch manager, where applicable, to successfully complete the process run, (where the intended process is validated), focusing on the technical readiness, (launch manager focusing on system readiness). Ensure all proposed design changes are documented and implemented in sufficient time to complete production run. Provide technical support for the remainder of the launch and production run, as required. Responsible to ensure new product introductions meet WSL expectations for aesthetic appearance, consistent fit and finish and robust operation, by evaluation at each phase of development; using tools as "test to failure", early phase field testing, analyzing similar product, customer solutions data, ensuring lessons learnt and design checklists. Collaborate closely with quality, validation and product evaluation team to ensure the product is confirmed in a timely manner. Ensure all stage gates deliverables have been completed up to Gate 3 and support the project launch manager, where applicable, with gate 4 and 5. Schedule stage gate reviews and chair meeting for assigned projects. Manage scope creep by documenting all requested changes, identifying impacts to the project and validating approval change requests. Champion the completion of clear and accurate manuals, leaflets, and technical marketing support information for assigned products and accessories. Develop draft manuals and leaflets with technical writer(s), review drafts and make necessary amendments and submit for approval. Take necessary actions to validate the accuracy of information in manuals. Maintain current product line up. Champion Change Notices that improve on product robustness and correct quality and field issues for the first 12 months after production launch. Champion and facilitate the set-up of appropriate service parts, new kits and plan all accessories, for assigned projects to be fully validated and available at product launch. Responsible to research and develop product specific knowledge of technical standards, regulatory requirements, safety and emissions requirements and ensure that the product design will meet these requirements currently and in the future. Education & Experience Must have minimum three (3) year College Diploma in mechanical or electrical engineering, (or equivalent). A University Degree in a relevant field would be considered as an asset. Directly applicable work experience and / or skilled trade qualifications may be also considered. Minimum five (5) years’ demonstrated work experience in a directly related industry, (i.e. design, development or manufacturing), with a minimum of three (3) years’ technical design required. Must possess knowledge and some practical experience of material and manufacturing processes. Some "hands on" mechanical or fabrication experience. C.E.T., P. Eng. license, or working towards, is preferred. A willingness to work toward industry recognized certification, (where applicable). Must be proficient in Microsoft Office (Outlook, Word, and Excel). Superior candidates will be proficient in Microsoft project. High level proficiency in 3-D modeling software, (e.g. Solidworks etc.). CSWA, (Certified Solidworks Associate), or willingness to achieve this requirement within six (6) months of the onboarding process. Specialized Skills Knowledge and understanding of metal fabricating and processing. Proficient with all lab testing equipment. Knowledge of injection molding. Understanding of market functions, needs and concepts. Knowledge with load calculations, energy modeling and designing mechanical systems. Knowledge of electrical and control systems. Skilled in manufacturing and assembly processes. Project Management. Possess the ability to effectively articulate equipment features, function and design. Excellent organizational and time management skills with the ability to function in a fast paced multi-functional environment where priorities change regularly. Ignite Your Career — Benefits Competitive Compensation / Wages Medical, dental, and vision insurance Retirement Savings Plan (RRSP/DPSP) Tuition reimbursement Life insurance and disability coverage Associate Purchase Programs, Product Discounts, In-house Sales Appreciation Events, Raffles, Draws, Fundraising, BBQ’s, Competitions Napoleon Cares – Associates helping Associates Employee Assistance Plan Napoleon Recognition Program GOevisits, virtual doctor visits And more! The Napoleon Group of Companies is committed to fair and accessible employment practices that attract and retain Associates with disabilities. This includes providing accessibility across all stages of the employment cycle. Accommodation is available upon request. We thank you for your interest in The Napoleon Group of Companies and for participating in our competition. Only those candidates selected for consideration will be contacted. #J-18808-Ljbffr
A leading home comfort solutions company is seeking a Product Designer to create innovative product concepts and detailed designs for mass production. The ideal candidate will have experience with 3D CAD software and project management skills. This role involves collaborating with cross-functional teams to ensure successful product launches while adhering to technical requirements and deadlines. Competitive compensation and benefits are offered, including medical and retirement plans, recognition programs, and more.
#J-18808-Ljbffr
Join to apply for the Senior Brand Marketing Specialist role at Wolf Steel Ltd Title Senior Brand Marketing Specialist (13‑month contract position) Reports to Director, Brand Marketing Job Purpose The Senior Brand Marketing Specialist will develop and execute marketing strategy, commercialization plans and programs to drive trade and consumer brand awareness, brand equity, market share, consumer conversion and sales growth across a variety of channels in North America for the assigned business. The role collaborates across multi‑functional stakeholder groups to align and execute marketing plans while remaining flexible to capitalize on emerging opportunities. Key Responsibilities Plan, develop and execute a wide variety of B2B and B2C brand and customer advertising, marketing collateral, channel/customer programs, promotions, price books, website content, point of sale communications & merchandising solutions; collaborate internally and externally with creative partners to develop public relations and advertising. Participate in Stage Gate Meetings for assigned business, review R&D/Product Management pipeline projects, provide brand marketing plan input and alignment to launch timelines; develop new product commercialization plans/programs and coordinate photo/video, packaging, and asset development with internal teams & external partners. Lead annual planning for assigned business, collaborating cross‑functionally to develop the plan and budget that delivers business objectives; collaborate with Digital Marketing team to develop integrated communication plans and gain internal alignment to communicate the plan to key stakeholders, including Sales. Develop strong external vendor/supplier relationships to ensure best‑in‑class creative/program development & execution. Be the voice of North American assigned business consumers to the business and continue to evolve an understanding of them, recommending and leading consumer/trade research initiatives in collaboration with Product Management team. Manage assigned business budget & provide monthly financial updates. Act as a brand guardian internally and externally, ensuring adherence to brand standards. Support Senior Brand Marketing Manager on assigned projects/initiatives. Education and Experience Undergraduate degree, certificate or comparable post‑secondary education in Marketing, Business or Commerce. Minimum 2 years’ experience in B2B marketing; consumer‑packaged or hard goods experience preferred. Proficient with Microsoft Office (Word, Excel, PowerPoint, Outlook). Knowledge of the HVAC/Hearth industry desired. Must be able to accommodate occasional travel. Demonstrated experience developing branded B2B programs and promotions that drove business results; understanding of distributor, dealer, wholesaler channels and customer audience needs is required. Some B2C or consumer marketing experience is a strong asset. Good organizational skills with proven ability to prioritize and demonstrate flexibility within a fast‑paced work environment; high level of accuracy and attention to detail. Strong collaboration orientation and ability to lead cross‑functional teams & motivate others. Strong communication skills and the ability to engage and influence key stakeholders on a project. Ability to make sound business recommendations rooted in consumer/customer insight or knowledge; good problem‑solving skills. Seniority level Mid‑Senior level Employment type Full‑time Job function Marketing and Sales Industries Manufacturing The Napoleon Group of Companies is committed to fair and accessible employment practices that attract and retain Associates with disabilities. Accommodation is available upon request. We thank you for your interest in The Napoleon Group of Companies and for participating in our competition. Only those candidates selected for consideration will be contacted. #J-18808-Ljbffr
A leading innovative manufacturing company in Barrie, Ontario, is seeking a Product Engineering Manager. This role involves leading engineering teams in designing and developing cutting-edge grills, managing all product development phases, and ensuring compliance with quality standards. The ideal candidate has a mechanical engineering degree, ten years of experience in manufacturing, and strong leadership skills. Competitive compensation and benefits are offered.
#J-18808-Ljbffr
A leading manufacturing company is seeking a Technical Consultant for Grills. This 12-month contract role, based in Canada, focuses on delivering exceptional customer service and technical assistance. The ideal candidate will have at least 2 years of experience in customer service, strong communication skills, and be proficient in Microsoft Office. Bilingual candidates are preferred. The position is remote and offers a chance to work with a well-known brand.
#J-18808-Ljbffr
Napoleon leads the way with innovative engineering, advanced manufacturing techniques, unsurpassed customer service and remarkable product quality. Our award‑winning products offer a best‑in‑class experience for all customers’ home comfort needs. While we are proudly Canadian, Napoleon is also fortunate to operate on a world‑wide scale. Title Product Designer Reports to Product Design Supervisor Location 214 Bayview Drive, Barrie (hybrid) Job Purpose Designing product concepts, creating 3D rendered images for concept approval, creating detailed prototype designs and designs suitable for mass production; including creating detailed drawings, specifications and information necessary for product literature. Plan and manage small to moderate sized project(s) for new accessories or product developments from concept through to mass production, ensuring technical requirements, deadlines and cost targets are achieved, and maintain/upgrade current product line‑up where necessary to maintain relevance in the market. Where applicable, work in close collaboration with project launch manager to ensure an “on‑time” and effective production launch. Key Responsibilities And Accountabilities Define concepts or ideas, considering competitive products, benchmarking, trends & lesson learnt. Sketches and simple 3D concept models, rendered images, technical scope documents suitable for obtaining project approval; presenting ideas to R&D team and management. Detailed 3D models suitable for prototype and mass production, including DFA/DFM/DFS (Design for Assembly, Manufacture and Serviceability). Design for cost, aesthetic appearance, robustness, reliability and quality; considering project targets and project deadlines while collaborating with other departments, other sites and outside vendors. Validate the design concept: Using recognized design tools, including design reviews, functional analysis, input to simulation, tolerance stack ups for fit, form and function; act actively in Stage Gate runs to validate part fit, form and function, manufacturability and drawing accuracy. Create and maintain detailed 2D drawings and specifications where applicable. Create bill of material, including all details required to populate ERP system. Drawing release after checking for prototype, purchasing, samples, etc. Ensure latest math data (2D and 3D) is maintained in company CAD database. Maintain current product line‑up. Champion Change Notices that improve product robustness and correct quality and field issues for the first 12 months after production launch. Update or support changes to existing models, drawings, based on Continuous Improvements, Change Notices and/or corrections. Work directly with Technology / Engineering Manager to plan all development activities, for R&D, with the vendor and the cross‑functional team necessary to develop and launch the product, where applicable in collaboration with the project launch manager. Track project schedules and report all project open issues weekly using the department open issues list, identifying all critical tasks, all tasks that require cross‑functional support. Inform the responsible person regarding assigned tasks and follow up to ensure completion. Identify variances or delayed tasks to the technology /engineering manager in a timely manner, collaborating to create recovery plans. Regularly communicate project status to cross‑functional team and to management. Periodically review the design with technology / engineering manager to ensure progress to technical goals and deadlines. Ensure that design and peer reviews are completed prior to each stage gate and after each test phase. Document all issues and identify project risks and actions required. Plan and manage prototype phase(s), engineering production run and/or samples to validate the product design and drawings. Where applicable collaborate with the project launch manager to plan the process run and ensure all design changes are documented and implemented prior to production run. Actively support the production run as required. Ensure all stage gate or accelerated stage documentation is completed and approved by the technology /engineering manager ahead of stage gate reviews. Provide drawings and data to support creation of product manuals, work instructions, compliance / certification, service parts, marketing information, etc. Work with assigned technical writer to completion of clear and accurate manuals, leaflets, and technical marketing support information for assigned products and accessories. Review draft documentation with technology manager and applicable cross‑function team members. Take necessary actions to validate the accuracy of information in literature, with PPET evaluation where applicable. Champion and facilitate the set‑up of appropriate service parts, new kits and plan all accessories, for assigned projects to be fully validated and available at product launch. Some local and international travel may be required. Education And Experience Preference given to those with a University Degree or College Diploma in Engineering Technology, Industrial Design, Mechanical Engineering or equivalent. Must have a minimum of 1 year product design or development experience, specifically using 3D CAD software (Solidworks, SolidEdge, ProE, Catia, Mechanical Desktop, etc.). Demonstrated experience in either simulation or CAM would be considered an advantage. Experience in a directly related field such as hearth or other thermodynamic products (HVAC, boilers, heat pumps, etc.) will be considered an asset. Knowledge of PLM software systems is considered an asset (SAP, TeamCenter, Solidworks PDM, etc.) from the perspective of a user and for basic system administration. No requirement for experience as system architect or planner. Must possess knowledge and some practical experience of material and manufacturing processes. Some “hands on” mechanical or fabrication experience would be an asset. CSWA (Certified SolidWorks Associate) or willingness to achieve this requirement during 75‑day onboarding process. CSWP and CSWE (Professional and Expert) would be considered an asset in this position. Knowledge of SolidWorks, or demonstrated experience with equivalent 3D software and willingness to learn SolidWorks and MS Office. Sheet metal component design, consumer products and/or furniture design experience are an asset. Benefits Competitive Compensation / Wages Medical, dental, and vision insurance Retirement Savings Plan (RRSP/DPSP) Tuition reimbursement Life insurance and disability coverage Associate Purchase Programs, Product Discounts, In‑house Sales Appreciation Events, Raffles, Draws, Fundraising, BBQ’s, Competitions Napoleon Cares – Associates helping Associates Employee Assistance Plan Napoleon Recognition Program Go‑evisits, virtual doctor visits And more! The Napoleon Group of Companies is committed to fair and accessible employment practices that attract and retain Associates with disabilities. This includes providing accessibility across all stages of the employment cycle. Accommodation is available upon request. We thank you for your interest in The Napoleon Group of Companies and for participating in our competition. Only those candidates selected for consideration will be contacted. #J-18808-Ljbffr
Napoleon leads the way with innovative engineering, advanced manufacturing techniques, unsurpassed customer service and remarkable product quality. Our award-winning products offer a best-in-class experience for all customers’ home comfort needs. While we are proudly Canadian, Napoleon is also fortunate to operate on a worldwide scale. The warmth and experience that Napoleon products bring to the homes of our customers transcends borders, language, and cultures to enhance everyday living across the globe. Throughout North America, Europe, South America and Asia, Napoleon creates memorable moments through our stunning designs and innovative technologies. Title Social Media Manager Reports To Director of Brand Marketing Job Purpose Reporting to the Director of Brand Marketing, the position holds a key role in the way that Napoleon presents itself online to the consumer. The role will execute the social media strategy across platforms and manage a small in-house team of social media specialists while managing influencer and ambassador programs. The ideal candidate is both a hands‑on content creator and a team leader who can balance brand consistency with creative innovation. Key Responsibilities Content Strategy & Creation: Develop and execute social media strategies in partnership with Brand Management, ensuring alignment with brand activities, product launches, and seasonal campaigns. Team Leadership: Manage and mentor a small social media team, providing direction, feedback, and professional development, overseeing project workflows, priorities, and approvals for high‑quality, on‑brand execution. Cross‑Functional Collaboration: Collaborate with Brand Managers, Product Marketing, PR, and Customer Experience to ensure consistent messaging and campaign alignment across all touchpoints. Partner with Paid Media teams to support performance marketing goals through organic social extensions. Influencer & Ambassador Management: Identify, recruit, and manage influencer partnerships across grills, hearth, and HVAC categories; negotiate contracts, manage deliverables, and ensure brand guidelines are met. Analytics & Reporting: Set and track KPIs such as reach, engagement and conversion. Prepare monthly performance reports with insights and actionable recommendations. Community Management: Monitor and engage with followers across platforms, escalating issues as needed to the Customer Experience department. Develop a proactive community engagement plan to foster brand loyalty and advocacy. Education & Experience Bachelor’s degree in marketing or equivalent. 4 to 6 years in a Social Media Manager position. 5+ years managing and growing social media accounts such as Instagram, Facebook, TikTok, Twitter, LinkedIn, YouTube etc. 1‑2 years managing or mentoring a team. Google and/or Facebook ads certification. Microsoft Office (Word, Excel, PowerPoint, Outlook). Experience with Canva, Adobe Photoshop, Adobe Suite, or other programs. Experience with Hootsuite or similar social media management platforms. Experience with vendor management. Excellent communication and copywriting skills. Ability to deliver creative content (text, image, and video). Knowledge of digital marketing and media sales processes, including search, video, and content marketing. Excellent multitasking skills. Great leadership skills. Critical thinker and problem‑solving skills. Team player. Good time‑management skills. Great interpersonal, presentation and communication skills. Experience or understanding of Influencer Marketing, Paid Advertising (Meta and Google), Google Analytics, and SEO. Experience with Canva, Adobe Suite, Adobe Photoshop, Hootsuite. Ignite Your Career Some Of Our Competitive Benefits Include Competitive Compensation / Wages Medical, dental, and vision insurance Retirement Savings Plan (RRSP/DPSP) Tuition reimbursement Life insurance and disability coverage Associate Purchase Programs, Product Discounts, In‑house Sales Appreciation Events, Raffles, Draws, Fundraising, BBQ’s, Competitions Napoleon Cares – Associates helping Associates Employee Assistance Plan Napoleon Recognition Program GOevisits, virtual doctor visits And more! The Napoleon Group of Companies is committed to fair and accessible employment practices that attract and retain associates with disabilities. This includes providing accessibility across all stages of the employment cycle. Accommodation is available upon request. We thank you for your interest in The Napoleon Group of Companies and for participating in our competition. Only those candidates selected for consideration will be contacted. #J-18808-Ljbffr
Napoleon leads the way with innovative engineering, advanced manufacturing techniques, unsurpassed customer service and remarkable product quality. Our award‑winning products offer a best‑in‑class experience for all customers’ home comfort needs. While we are proudly Canadian, Napoleon is also fortunate to operate on a world‑wide scale. The warmth and experience that a Napoleon product brings to the homes of our customers transcends borders, language, and cultures to enhance everyday living across the globe. Throughout North America, Europe, South America and Asia, Napoleon creates memorable moments through our stunning designs and innovative technologies. Reports to: Sr Manager - Advanced Technology, Electronics & Innovation Location: 214 Bayview Drive, Barrie (hybrid) Job Purpose: Plans and manages multiple new Innovation developments with External Partners from initial ideas through to R&D product development hand over. Key Responsibilities And Accountabilities: Responsible for developing innovative products with External Partners, including: design, validation, prototyping, testing, and evaluation of the proposed production process and business case. Responsible for proving the targeted technology and creating risk assessments to ensure the Team is aware of the implications of developing the innovative product. Develop an external network of subject matter experts, startups, national labs, corporate contacts, suppliers, partners, universities etc. to enable effective lead generation and technology scouting. Undertakes market research for assigned projects to determine competitive landscape, technical trends, quality history, regulatory requirements and Customer "wants", in sufficient detail to create a detailed project scope of work; documented in a PDR and a BA. Submits and reviews with Senior Manager, amends as necessary and schedules appropriate reviews. Identify and work with key vendors, development partners, small batch suppliers and high‑volume production suppliers to understand capabilities, pricing, MOQ’s for feasible production, quality record etc. Create, build, and run a process to support the Technology Scouting model. Build out the key processes to ensure the mechanism of scouting, to proof of concept, to project becomes a living process with clearly defined milestones and metrics and ensure alignment with the Technology Roadmap. Work to constantly refine the subscriptions, partnerships, people, databases and consortiums to ensure Technology Scouting is positioned to effectively support the current and future needs of the Business. Develop a test scope and product validation plan, (including 3rd party witness testing where applicable), that ensures product safety, performance, robustness, building codes and emissions requirements, (where applicable) are met. Including both internal, cross divisional and external testing; to be approved by supervisor/manager. Consider scheduling conflicts with other product testing. Review test results and reports and draw conclusions to determine next steps. Responsible for Supplier Performance Management, including ownership of Score Card Process in collaboration with the Quality (QA) department. Ensure supplier issues are resolved (such as technical issues, RMR’s, pricing issues etc). Work closely with QA on supplier issues, audits, SCAR’s etc. Monitor key players, trends, industry announcements, etc. in technology domains that could drive step changes in products' performances and manufacturing productivity to stay abreast of changes in the players, threat & opportunities, and competitive landscapes. Order samples/prototype parts for assessment and prototypes. Review product specifications/drawings, country specific regulations and forecasts etc., as required. Effectively communicate the technology to the key stakeholders and address any questions to drive alignment around the recommended actions and decision. Work closely with the Purchasing group, following the procedures where applicable and communicating frequently, to ensure vendors and partners are managed through the correct processes. Education And Experience: Must have a University Degree in Mechatronics (or equivalent). Minimum two years’ demonstrated experience in a directly related industry; or completion of a 16-month R&D Engineering internship at Wolf Steel. PMP designation would be considered an asset. Must be proficient in Microsoft Office (Outlook, Word, and Excel). Superior candidates will be proficient in Microsoft project. Demonstrated proficiency in 3D modeling software, (e.g. Solidworks etc.) is considered an asset. CSWA, (Certified Solidworks Associate). Ability to communicate in Mandarin (verbal and written skills) is preferred. Must be proficient at reading engineering drawings, G, D&T and technical specifications. Knowledge and practical experience of electronics, including PCB layout, manufacturing, programming, connectivity, battery technology, software, firmware is considered an asset. Technical understanding or experience with one or more radio technologies including Cellular, Wifi, Bluetooth is considered an asset. Knowledge and prior experience with the Canadian SR&ED program. Familiar with the concept of IoT (Internet of Things). Ability to deal with dynamic and rapidly changing environment requiring efficient and timely decision making. Excellent communication skills, verbal and written, including capability to drive executive meetings. Mandarin language considered an asset. IGNITE YOUR CAREER, Some Of Our Competitive Benefits Include: Competitive Compensation / Wages Medical, dental, and vision insurance Retirement Savings Plan (RRSP/DPSP) Tuition reimbursement Life insurance and disability coverage Associate Purchase Programs, Product Discounts, In‑house Sales Appreciation Events, Raffles, Draws, Fundraising, BBQ’s, Competitions Napoleon Cares – Associates helping Associates Employee Assistance Plan Napoleon Recognition Program GOevisits, virtual doctor visits And more! The Napoleon Group of Companies is committed to fair and accessible employment practices that attract and retain Associates with disabilities. This includes providing accessibility across all stages of the employment cycle. Accommodation is available upon request. #J-18808-Ljbffr
Napoleon leads the way with innovative engineering, advanced manufacturing techniques, unsurpassed customer service and remarkable product quality. Our award-winning products offer a best-in-class experience for all customers’ home comfort needs. While we are proudly Canadian, Napoleon is also fortunate to operate on a world-wide scale. The warmth and experience that a Napoleon product brings to the homes of our customers transcends borders, language, and cultures to enhance everyday living across the globe. Throughout North America, Europe, South America and Asia, Napoleon creates memorable moments through our stunning designs and innovative technologies. Location Barrie, Ontario (hybrid) Reports to Director, New Product Development Job Purpose As a Product Engineering Manager for New Product Development (NPD) - Grills, you will lead a team of engineers and designers dedicated to the design, development, and innovation of Grills. You will oversee all phases of product development from conceptualization through production, ensuring products meet quality, performance, and safety standards. In this role, you will manage direct reports within NPD - Grills to develop new products for global markets. You will collaborate closely with cross-functional teams, including manufacturing, marketing, and sales, as well as third-party testing agencies, customers, and suppliers, to deliver cutting‑edge solutions that meet customer needs and drive company growth, ensuring successful integration of these products into the company portfolio. Key Responsibilities And Accountabilities Oversee the design and development of innovative products specific to Grills division, ensuring they meet technical specifications, quality standards, and regulatory requirements. Manage the product development lifecycle from ideation to production, including benchmarking, concept development, prototyping, testing, and final design. Collaborate with cross‑functional teams to ensure seamless integration of new products into manufacturing processes. Ensure product development to meet Government standards and company Quality Assurance requirements. Hire, train and lead a team of engineers, designers and technical associates necessary to fulfill the department’s responsibilities. Coordinate product testing, methods, reports and maintenance to meet national standards and third‑party compliance. Develop and maintain engineering and inspection acceptance criteria and testing, including report documents and maintenance documents. Review and approve engineering change notices, product improvement ideas, product and parts costs, patents for the Company and competitors’ product. Plan and maintain product projects, particularly third‑party test laboratory certification costs. Stay current with industry trends, emerging technologies, and regulatory changes impacting products. Drive innovation by identifying and implementing new technologies, materials, and processes. Develop and maintain the CAD/CAM, ERP and publishing software and files as it relates to the Research & Development department and interface with the rest of the Company. Develop and maintain all forms of correspondence and testing in the Research & Development department and prepare information for applicable government grants and tax credits. Inspect Research & Development for safety and comply with the Joint Health and Safety Committee observations and directives. Education And Experience Minimum Education: University Degree in Mechanical Engineering Minimum Years of Experience: Ten (10) year experience working in a manufacturing facility demonstrating a progression of increased responsibility as it relates to the development of household consumer products or demonstrated equivalency. Industry Grills experience is considered a strong asset Certifications Required: Professional Engineering (P. Eng) designation or registration with the Province of Ontario or equivalent Computer Software Requirement: Knowledge of ERP systems, CAD systems Specialized Skills Knowledge of product testing and national safety standards with third‑party certification. A working knowledge in Lean Manufacturing, six sigma, 5‑S and other related management tools. Familiarity with manufacturing processes, materials selection, and product testing methodologies. Leadership & Management Skills Demonstrated ability to lead and inspire a team of engineers and technical staff. Excellent project management skills with a track record of delivering projects on time and within budget. Strong problem‑solving abilities and attention to detail. IGNITE YOUR CAREER, Some Of Our Competitive Benefits Include Competitive Compensation / Wages Medical, dental, and vision insurance Retirement Savings Plan (RRSP/DPSP) Tuition reimbursement Life insurance and disability coverage Associate Purchase Programs, Product Discounts, In‑house Sales Appreciation Events, Raffles, Draws, Fundraising, BBQ’s, Competitions Napoleon Cares – Associates helping Associates Employee Assistance Plan Napoleon Recognition Program GOevisits, virtual doctor visits And more! The Napoleon Group of Companies is committed to fair and accessible employment practices that attract and retain Associates with disabilities. This includes providing accessibility across all stages of the employment cycle. Accommodation is available upon request. We thank you for your interest in The Napoleon Group of Companies and for participating in our competition. Only those candidates selected for consideration will be contacted. #J-18808-Ljbffr
Napoleon leads the way with innovative engineering, advanced manufacturing techniques, unsurpassed customer service and remarkable product quality. Our award‑winning products offer a best‑in‑class experience for all customers’ home comfort needs. While we are proudly Canadian, Napoleon is also fortunate to operate on a world‑side scale. The warmth and experience that a Napoleon product brings to the homes of our customers transcends borders, language, and cultures to enhance everyday living across the globe. Throughout North America, Europe, South America and Asia, Napoleon creates memorable moments through our stunning designs and innovative technologies. Title Bilingual Technical Consultant, Grills Hours 11:30 a.m. to 8:00 p.m. EST – Monday to Friday Location Remote Work Job Description Reporting to the Team Leader, the Technical Consultant, Grills is accountable for effectively responding to product information inquiries from consumers and dealers via phone, email and other service channels, with a continued goal to improve processes and grill knowledge. The role provides a “Best in Class Customer Experience” as per corporate guidelines/objectives to existing and new customer base. They will enter replacement parts and warranty orders, record relevant information in the CRM application and have an entry‑level knowledge of products, processes, and a basic understanding of troubleshooting gas and electrical situations. Responsibilities and Accountabilities Effectively respond to product information inquiries from consumers and dealers via phone, email and other service channels at an entry level. May perform tasks in French or alternate 2nd language. Enter replacement parts and warranty orders; record relevant information in the CRM application. Achieve contact, order and CRM volume goals. Respond to basic technical and troubleshooting inquiries without the need for handoff. Enter return authorizations and credit memos. Maintain minimum average 80% on call/email quality evaluations. Enter customer payments and credits. Report necessary revisions to replacement parts manuals and report issues with our product website. Share new or modified product information with the team. Help identify and track potential product quality issues and report through Quality Audit. Education and Experience High school diploma, college diploma/certificate or university degree in a related field preferred. Minimum two years of work experience in customer service. Preference for prior contact centre or technical assistance experience. Complete all grill onboarding courses (NED). Personal development courses in world class customer experience would be an asset. Microsoft Office beginner (Excel, Word, Outlook), Visual Manufacturing. Must possess strong communication skills. Bilingual French/English is required, and technical experience relevant to the product line. Benefits Competitive compensation / wages Medical, dental, and vision insurance Retirement savings plan (RRSP/DPSP) Tuition reimbursement Life insurance and disability coverage Associate purchase programs, product discounts, in‑house sales Appreciation events, raffles, draws, fundraising, BBQs, competitions Napoleon Cares – associates helping associates Employee assistance plan Napoleon recognition program Goe visits, virtual doctor visits And more! Napoleon Group of Companies is committed to fair and accessible employment practices that attract and retain associates with disabilities. This includes providing accessibility across all stages of the employment cycle. Accommodation is available upon request. We thank you for your interest in the Napoleon Group of Companies and for participating in our competition. Only those candidates selected for consideration will be contacted. #J-18808-Ljbffr
