JOB STATEMENT:
Reporting to the Director, PMO, the Quality Assurance Analyst will be responsible for applying the principles and practices of software quality assurance throughout Worldsource’s software development life cycle. This role operates with the constructs of our "Agile" development environments. A key aspect of the role is to bring a curious mindset, and a quick ability to learn with respect to supporting the digital transformation. The Quality Assurance Analyst will also be required to review and analyze the business requirements and user stories to validate the testability and identify the testing requirements. The successful candidate will be a self-starter, be self-motivated and highly energetic with the ability to adapt to new evolving technologies and explore while keeping the end user experience top of mind.
RESPONSIBILITIES:
Strategy and Planning
Leading the development, establishment, and enforcement of quality assurance measures and testing standards for new applications, products, and/or enhancements to existing applications throughout their development/product lifecycles;
Conducting all research, reviews and analysis of existing requirements-gathering processes’ effectiveness and efficiency and developing strategies for enhancing or further leveraging these processes;
Ensuring that software quality measures comply with regulatory standards, industry standards, and accepted best practices;
Creating methodologies and processes for the collection and analysis of data to ensure the quality of all software, systems, and products;
Detecting and reporting any defects, bugs, errors, configuration issues and interoperability flaws through the analysis of formal test results;
Directing the analysis of documentation and technical specifications for any new application under deployment or consideration to determine its intended functionality;
Developing change control processes, practices, and guidelines for new and existing technologies; and
Conducting interviews to gather user requirements via workshops, questionnaires, surveys, site visits, workflow storyboards, use cases, scenarios, and other methods.
Acquisition and Deployment
Determining the selection and appropriate usage of automated test tools and data collection tools; and
Participating in the selection of any requirements documentation software solutions that the organization may opt to use.
Operational Management
Translating conceptual user requirements into functional requirements and articulating them into user story format in a clear manner that is comprehensible to developers/project team;
Developing and writing test plans and scripts for tracking defects and fixes in product development, software application development, information systems, and operations systems;
Applying established metrics to determine the readiness, quality, and operability of software, systems, and products due for release to clients and/or within the enterprise;
Creating process models, specifications, diagrams, and charts to provide direction to developers and/or the project team;
Creating and communicating test plans and scripts that will determine optimal application performance according to specifications, revise as needed;
Collaborating with software/systems personnel in application testing, such as system, regression, performance, and acceptance testing methods;
Conducting internal audits to measure and assure adherence to established Quality Assurance standards for software development, application integration, and information system performance, and corresponding documentation; and
Communicating test progress, test results, and other relevant information to project stakeholders and executive management.
QUALIFICATIONS:
Post-secondary education in Computer Science or equivalent experience
A minimum of 8 years of experience in hands-on functional, exploratory, and automated testing
Experience testing functionally complex products in legal, insurance and/or financial services industry, understanding of end-to-end flow for one or more products
Strong background in testing in an Agile environment and experience in releasing products in short cycles
Knowledge in evolving testing strategies that involve third party applications and legacy databases
Experience in triaging failures, identifying root-cause, and defining corrective actions at project level
Aptitude to determine the feasibility of automating test scripts along with their benefit to the project
Adept at managing test cases and defects to closure
An interest in business domain and key business drivers influencing quality of software applications
Exposure to Java based projects/programs/products, Test Driven Development (TDD) and Behaviour Driven Development (BDD) environment
Experience with JIRA, testing and scripting tools
Superior documentation skills with regards to writing test scenarios and recording defects
Excellent communication and time management skills
Comfortable working in a small, lean team, and in a collaborative, professional environment
Bilingualism (English and French), an asset
COMPENSATION:
Commensurate with experience
If you are interested in applying for this position, please forward a cover letter and resume in confidence to
Worldsource is committed to accessibility in employment and to ensuring equal access to employment opportunities for candidates, including persons with disabilities. In compliance with AODA, Worldsource will endeavour to provide reasonable accommodation to persons with disabilities in the recruitment process upon request. If you are selected for an interview and you require accommodation due to disability during the recruitment process, please notify the hiring manager upon scheduling your interview.
We thank all applicants for their interest but only those selected for an interview will be contacted.
We are seeking a talented and driven Web Developer to join our team. The ideal candidate will be responsible for designing, coding, and maintaining websites, ensuring they are visually appealing, user-friendly, and functionally efficient. The Web Developer will collaborate with cross-functional teams, including business subject matter experts, project managers, and analysts, to create seamless and engaging web experiences. You will be expected to bring your expertise in web technologies and design principles to ensure the highest level of usability and functionality.
RESPONSIBILITIES:
Collaborating with multiple business domains to support organizational needs and drive future developments.
Understanding UI principles, cross-browser compatibility, and web functionality and standards.
Utilizing web applications and programming languages, with expertise in JAHIA as a significant asset.
Writing clean, validated, and maintainable code for web applications.
Analyzing and debugging code to ensure integrity, security, and quality control across all websites.
Developing and implementing layouts, templates, mock-ups, and enhancements for both test and production environments.
Ensuring timely project delivery to the highest standards while collaborating with internal teams to meet business and user requirements.
Recommending alternative solutions and raising project issues, risks, and quality concerns as necessary.
QUALIFICATIONS:
~ Post-secondary degree or diploma in Web Design, Web Development, Java, or a related field.
~5-7 years of professional experience in front-end web development.
~ At least 3 years of experience working within the investment industry.
~ Proficiency in web technologies such as Java, Jahia, HTML5, CSS3, JavaScript/jQuery, JSTL/SP, Responsive Design, and Content Management Systems (e.G., Open CMS, Jahia, WordPress, Adobe Creative Cloud).
~ Solid experience working with Bootstrap and HTML templating languages.
~ Strong understanding of cross-browser compatibility issues and CSS/JavaScript troubleshooting.
~ Knowledge of Web Accessibility standards (WCAG 2.1, 508 Compliance).
~ Experience with GitHub and version control is a plus.
~ Familiarity with SQL, Microsoft Dynamics CRM, and Salesforce is a valuable asset.
~ Excellent communication skills, both written and oral.
~ Positive, energetic, and proactive attitude with a strong ability to collaborate in a team environment.
~ Strong desire to continuously learn and improve, taking ownership of both the product and your role.
COMPENSATION:
Commensurate with experience
If you are interested in applying for this position, please forward a cover letter and resume in confidence to
Worldsource is committed to accessibility in employment and to ensuring equal access to employment opportunities for candidates, including persons with disabilities. In compliance with AODA, Worldsource will endeavour to provide reasonable accommodation to persons with disabilities in the recruitment process upon request. If you are selected for an interview and you require accommodation due to disability during the recruitment process, please notify the hiring manager upon scheduling your interview.
We thank all applicants for their interest but only those selected for an interview will be contacted.
We are seeking a talented and driven Web Developer to join our team. The ideal candidate will be responsible for designing, coding, and maintaining websites, ensuring they are visually appealing, user-friendly, and functionally efficient. The Web Developer will collaborate with cross-functional teams, including business subject matter experts, project managers, and analysts, to create seamless and engaging web experiences. You will be expected to bring your expertise in web technologies and design principles to ensure the highest level of usability and functionality.RESPONSIBILITIES:Collaborating with multiple business domains to support organizational needs and drive future developments.Understanding UI principles, cross-browser compatibility, and web functionality and standards.Utilizing web applications and programming languages, with expertise in JAHIA as a significant asset.Writing clean, validated, and maintainable code for web applications.Analyzing and debugging code to ensure integrity, security, and quality control across all websites.Developing and implementing layouts, templates, mock-ups, and enhancements for both test and production environments.Ensuring timely project delivery to the highest standards while collaborating with internal teams to meet business and user requirements.Recommending alternative solutions and raising project issues, risks, and quality concerns as necessary.QUALIFICATIONS: Post-secondary degree or diploma in Web Design, Web Development, Java, or a related field.5-7 years of professional experience in front-end web development.At least 3 years of experience working within the investment industry.Proficiency in web technologies such as Java, Jahia, HTML5, CSS3, JavaScript/jQuery, JSTL/SP, Responsive Design, and Content Management Systems (e.g., Open CMS, Jahia, WordPress, Adobe Creative Cloud).Solid experience working with Bootstrap and HTML templating languages.Strong understanding of cross-browser compatibility issues and CSS/JavaScript troubleshooting.Knowledge of Web Accessibility standards (WCAG 2.1, 508 Compliance).Experience with GitHub and version control is a plus.Familiarity with SQL, Microsoft Dynamics CRM, and Salesforce is a valuable asset.Excellent communication skills, both written and oral.Positive, energetic, and proactive attitude with a strong ability to collaborate in a team environment.Strong desire to continuously learn and improve, taking ownership of both the product and your role.COMPENSATION: Commensurate with experienceIf you are interested in applying for this position, please forward a cover letter and resume in confidence to is committed to accessibility in employment and to ensuring equal access to employment opportunities for candidates, including persons with disabilities. In compliance with AODA, Worldsource will endeavour to provide reasonable accommodation to persons with disabilities in the recruitment process upon request. If you are selected for an interview and you require accommodation due to disability during the recruitment process, please notify the hiring manager upon scheduling your interview.We thank all applicants for their interest but only those selected for an interview will be contacted.
We are seeking a talented and driven Web Developer to join our team. The ideal candidate will be responsible for designing, coding, and maintaining websites, ensuring they are visually appealing, user-friendly, and functionally efficient. The Web Developer will collaborate with cross-functional teams, including business subject matter experts, project managers, and analysts, to create seamless and engaging web experiences. You will be expected to bring your expertise in web technologies and design principles to ensure the highest level of usability and functionality.
RESPONSIBILITIES:
Collaborating with multiple business domains to support organizational needs and drive future developments.
Understanding UI principles, cross-browser compatibility, and web functionality and standards.
Utilizing web applications and programming languages, with expertise in JAHIA as a significant asset.
Writing clean, validated, and maintainable code for web applications.
Analyzing and debugging code to ensure integrity, security, and quality control across all websites.
Developing and implementing layouts, templates, mock-ups, and enhancements for both test and production environments.
Ensuring timely project delivery to the highest standards while collaborating with internal teams to meet business and user requirements.
Recommending alternative solutions and raising project issues, risks, and quality concerns as necessary.
QUALIFICATIONS:
~ Post-secondary degree or diploma in Web Design, Web Development, Java, or a related field.
~5-7 years of professional experience in front-end web development.
~ At least 3 years of experience working within the investment industry.
~ Proficiency in web technologies such as Java, Jahia, HTML5, CSS3, JavaScript/jQuery, JSTL/SP, Responsive Design, and Content Management Systems (e.G., Open CMS, Jahia, WordPress, Adobe Creative Cloud).
~ Solid experience working with Bootstrap and HTML templating languages.
~ Strong understanding of cross-browser compatibility issues and CSS/JavaScript troubleshooting.
~ Knowledge of Web Accessibility standards (WCAG 2.1, 508 Compliance).
~ Experience with GitHub and version control is a plus.
~ Familiarity with SQL, Microsoft Dynamics CRM, and Salesforce is a valuable asset.
~ Excellent communication skills, both written and oral.
~ Positive, energetic, and proactive attitude with a strong ability to collaborate in a team environment.
~ Strong desire to continuously learn and improve, taking ownership of both the product and your role.
COMPENSATION:
Commensurate with experience
If you are interested in applying for this position, please forward a cover letter and resume in confidence to
Worldsource is committed to accessibility in employment and to ensuring equal access to employment opportunities for candidates, including persons with disabilities. In compliance with AODA, Worldsource will endeavour to provide reasonable accommodation to persons with disabilities in the recruitment process upon request. If you are selected for an interview and you require accommodation due to disability during the recruitment process, please notify the hiring manager upon scheduling your interview.
We thank all applicants for their interest but only those selected for an interview will be contacted.
JOB STATEMENT : Reporting to the Director, Business Systems and Development and working in a fast-paced environment, the Business Systems Analyst is responsible for working with all departments and business lines by providing Level II support, documenting requirements, release management, change controls, testing system implementations/updates as well as documenting business processes. This highly motivated and energetic candidate must work with the Business as well as the I.T. department to ensure all requests are documented and prioritized.
RESPONSIBILITIES :
Identifying, evaluating and prioritizing customer requests to ensure that inquiries are successfully resolved;
Setting priorities for Level II problem resolutions, monitoring progress and applying the appropriate escalation procedures;
Liaising with the business areas and I.T. to evaluate and/or develop solutions based on the requirements;
Managing requirements gathering for scheduled upgrades, migrations and approved projects;
Analyzing and evaluating the impact of application enhancements and/or updates;
Researching, evaluating and recommending new products and upgrades;
Investigating and documenting system bugs (Defect Management);
Working closely with various departments within the organization to understand and document all business/systems requirements for existing systems, processes, system implementations;
Producing technical and descriptive documentation;
Interpreting technical and procedure manuals for non-technical users;
Assisting in training users in the use of applications and computer systems;
Organizing individual time, work and resources to accomplish objectives in the most effective and efficient way;
Demonstrating a rational and organized approach to work and identify development opportunities;
Interacting with the testing team and/or vendors to provide technical input, support and analysis on applications; and
Participating in other corporate projects and initiatives as necessary.
QUALIFICATIONS :
~ Post-secondary education in Business or Information Technology
~ Experience in business analysis, requirements gathering, documentation and report writing with I.T.
~5+ years’ experience within the investment industry
~ Strong knowledge of Adobe Design products and forms management
~ Strong knowledge of Microsoft Word, Excel, MS Project and Visio
~ Analytical problem-solving skills
~ Experience in SQL and data warehouses an asset
~ Knowledge of Dataphile OpenView an asset
~ Knowledge of Microsoft CRM Dynamics an asset
~ Ability to engage in multiple initiatives simultaneously
~ Must be able to work in a team environment. Strong communication skills
COMPENSATION :
Commensurate with experience
If you are interested in applying for this position, please forward a cover letter and resume in confidence to
Worldsource is committed to accessibility in employment and to ensuring equal access to employment opportunities for candidates, including persons with disabilities. In compliance with AODA, Worldsource will endeavour to provide reasonable accommodation to persons with disabilities in the recruitment process upon request.If you are selected for an interview and you require accommodation due to disability during the recruitment process, please notify the hiring manager upon scheduling your interview.
We thank all applicants for their interest but only those selected for an interview will be contacted.
*Please note that this is a 6-month contract, and bilingual (English and French) is required.*
JOB STATEMENT :
Reporting to the Manager, Banking and working in a fast-paced environment, the Administration Representative will be responsible for processing all banking related functions. This highly motivated and energetic candidate must have a keen eye for detail and a penchant for accuracy. The candidate will be responsible for taking the initiative for resolving issues in a proactive manner.
ESSENTIAL FUNCTIONS :
Processing of payment request for registered and non- registered accounts;
Processing internal transfer movements;
Daily monitoring of delinquent accounts;
Validating and approving banking information against void cheques on a daily basis;
Updating banking information and Trustee Fee payment methods;
Validating and approving cheque deposits into the client account on a daily basis;
Processing of Managed Account set up, updates and fees in the Dataphile module;
Reviewing, investigating and manual posting of all fee item exceptions on a monthly basis;
Adhering to all policies and work efficiently within required service level agreements;
Tracking and following up on delay in processing items; and
Performing other duties as assigned.
QUALIFICATIONS :
~ Post-secondary education
~2 – 4 years similar experience within the investment industry
~ Strong customer focus, service orientation and professional acumen
~ Strong attention to detail; problem solving and analytical skills
~ Strong knowledge of Microsoft Office
~ Excellent communication, organizational and listening skills
~ Dedicated team player with the ability to take the initiative and be independent
~ Knowledge of Dataphile is an asset
~ Bilingual (English and French); required.
COMPENSATION :
Commensurate with experience
If you are interested in applying for this position, please forward a cover letter and resume in confidence to
Worldsource is committed to accessibility in employment and to ensuring equal access to employment opportunities for candidates, including persons with disabilities. In compliance with AODA, Worldsource will endeavour to provide reasonable accommodation to persons with disabilities in the recruitment process upon request. If you are selected for an interview and you require accommodation due to disability during the recruitment process, please notify the hiring manager upon scheduling your interview.
We thank all applicants for their interest but only those selected for an interview will be contacted.
We are seeking a motivated and customer-focused Help Desk Support Analyst to join our internal IT support team. The ideal candidate will have a passion for technology, strong problem-solving skills, excellent communication abilities, and hands-on experience with VMware, Microsoft Azure, and Office 365. Being part of a team is a high priority for us. In this role, you will provide technical assistance to our organization, resolve IT-related issues, and collaborate with your team to maintain the functionality of our IT systems.
Responsibilities:
Responding to inquiries and technical issues via phone, email, or in-person, ensuring prompt and courteous service.
Diagnosing and troubleshooting hardware and software problems, including desktops, laptops, printers, and software applications.
Creating and maintaining accurate records of support requests, solutions, and follow-up actions using our ticketing system.
Assisting in the setup and configuration of new computer systems, software, and peripherals.
Collaborating with your support team to resolve complex technical issues and escalate when necessary.
Providing basic training to our organization on software and hardware usage.
Ensuring compliance with company policies, security protocols, and best practices.
Utilizing your expertise with Windows, VMware, O365, and Microsoft Azure to support IT solutions.
Staying up-to-date with industry trends and emerging technologies to enhance your technical knowledge and skills.
Participating in team meetings and contribute ideas for continuous improvement.
Qualifications:
~ Post-secondary education in IT related field is required.
~3+ years of experience in a technical support or help desk role.
~ Strong problem-solving and analytical skills.
~ Excellent communication and interpersonal skills.
~ Familiarity with Microsoft Windows and Office 365 Suite.
~ Basic knowledge of network protocols and troubleshooting.
~ Hands-on experience with VMware for virtualization and Microsoft Azure.
~ Strong emphasis on teamwork and a customer-oriented mindset.
~ Ability to work independently and collaboratively within the support team.
~ A+ certification or similar IT certifications is a plus
~ Bilingual (English and French), an asset
JOB STATEMENT:
Reporting to the Director, PMO, the Quality Assurance Analyst will be responsible for applying the principles and practices of software quality assurance throughout Worldsource’s software development life cycle. This role operates with the constructs of our "Agile" development environments. A key aspect of the role is to bring a curious mindset, and a quick ability to learn with respect to supporting the digital transformation. The Quality Assurance Analyst will also be required to review and analyze the business requirements and user stories to validate the testability and identify the testing requirements. The successful candidate will be a self-starter, be self-motivated and highly energetic with the ability to adapt to new evolving technologies and explore while keeping the end user experience top of mind.
RESPONSIBILITIES:
Strategy and Planning
Leading the development, establishment, and enforcement of quality assurance measures and testing standards for new applications, products, and/or enhancements to existing applications throughout their development/product lifecycles;
Conducting all research, reviews and analysis of existing requirements-gathering processes’ effectiveness and efficiency and developing strategies for enhancing or further leveraging these processes;
Ensuring that software quality measures comply with regulatory standards, industry standards, and accepted best practices;
Creating methodologies and processes for the collection and analysis of data to ensure the quality of all software, systems, and products;
Detecting and reporting any defects, bugs, errors, configuration issues and interoperability flaws through the analysis of formal test results;
Directing the analysis of documentation and technical specifications for any new application under deployment or consideration to determine its intended functionality;
Developing change control processes, practices, and guidelines for new and existing technologies; and
Conducting interviews to gather user requirements via workshops, questionnaires, surveys, site visits, workflow storyboards, use cases, scenarios, and other methods.
Acquisition and Deployment
Determining the selection and appropriate usage of automated test tools and data collection tools; and
Participating in the selection of any requirements documentation software solutions that the organization may opt to use.
Operational Management
Translating conceptual user requirements into functional requirements and articulating them into user story format in a clear manner that is comprehensible to developers/project team;
Developing and writing test plans and scripts for tracking defects and fixes in product development, software application development, information systems, and operations systems;
Applying established metrics to determine the readiness, quality, and operability of software, systems, and products due for release to clients and/or within the enterprise;
Creating process models, specifications, diagrams, and charts to provide direction to developers and/or the project team;
Creating and communicating test plans and scripts that will determine optimal application performance according to specifications, revise as needed;
Collaborating with software/systems personnel in application testing, such as system, regression, performance, and acceptance testing methods;
Conducting internal audits to measure and assure adherence to established Quality Assurance standards for software development, application integration, and information system performance, and corresponding documentation; and
Communicating test progress, test results, and other relevant information to project stakeholders and executive management.
QUALIFICATIONS:
Post-secondary education in Computer Science or equivalent experience
A minimum of 8 years of experience in hands-on functional, exploratory, and automated testing
Experience testing functionally complex products in legal, insurance and/or financial services industry, understanding of end-to-end flow for one or more products
Strong background in testing in an Agile environment and experience in releasing products in short cycles
Knowledge in evolving testing strategies that involve third party applications and legacy databases
Experience in triaging failures, identifying root-cause, and defining corrective actions at project level
Aptitude to determine the feasibility of automating test scripts along with their benefit to the project
Adept at managing test cases and defects to closure
An interest in business domain and key business drivers influencing quality of software applications
Exposure to Java based projects/programs/products, Test Driven Development (TDD) and Behaviour Driven Development (BDD) environment
Experience with JIRA, testing and scripting tools
Superior documentation skills with regards to writing test scenarios and recording defects
Excellent communication and time management skills
Comfortable working in a small, lean team, and in a collaborative, professional environment
Bilingualism (English and French), an asset
COMPENSATION:
Commensurate with experience
If you are interested in applying for this position, please forward a cover letter and resume in confidence to
Worldsource is committed to accessibility in employment and to ensuring equal access to employment opportunities for candidates, including persons with disabilities. In compliance with AODA, Worldsource will endeavour to provide reasonable accommodation to persons with disabilities in the recruitment process upon request. If you are selected for an interview and you require accommodation due to disability during the recruitment process, please notify the hiring manager upon scheduling your interview.
We thank all applicants for their interest but only those selected for an interview will be contacted.
18-month contract*
Reporting to the Senior Manager, Transitions Team and working in a fast-paced environment, the Transition Administrator is expected to provide high-quality customer service by managing all aspects of onboarding of new advisors. The highly motivated and energetic professional ensures that all advisor, client and head office request and inquires are handled promptly with care and accurately, adhering to the established service levels. This role required strong communication in both English and French skills and a commitment to maintaining a positive customer experience throughout the onboarding process.
Ensure client onboarding data accuracy, applying high standards of quality control so advisors can access new client packages through digital onboarding system with ease.
Complete task related to client setup, including banking arrangements, transfers, income profiles, systematic events, managed accounts, and other transitions activities, all the while adhering to SLAs to provide seamless client experience.
Update account information and collaborate closely with all internal stakeholder and teams to ensure compliance with documentation related to CRA and IRS self-certification of residency status.
Managing and update client preference related to e-delivery for clients, statements, confirms and tax forms ensuring smooth and accurate communication.
Fluent in both English and French is required
Knowledge of Dataphile, Unifide or Inform is an asset
Worldsource is committed to accessibility in employment and to ensuring equal access to employment opportunities for candidates, including persons with disabilities. In compliance with AODA, Worldsource will endeavour to provide reasonable accommodation to persons with disabilities in the recruitment process upon request. If you are selected for an interview and you require accommodation due to disability during the recruitment process, please notify the hiring manager upon scheduling your interview.
We are seeking a motivated and customer-focused Help Desk Support Analyst to join our internal IT support team. The ideal candidate will have a passion for technology, strong problem-solving skills, excellent communication abilities, and hands-on experience with VMware, Microsoft Azure, and Office 365. Being part of a team is a high priority for us. In this role, you will provide technical assistance to our organization, resolve IT-related issues, and collaborate with your team to maintain the functionality of our IT systems.
Responsibilities:
Responding to inquiries and technical issues via phone, email, or in-person, ensuring prompt and courteous service.
Diagnosing and troubleshooting hardware and software problems, including desktops, laptops, printers, and software applications.
Creating and maintaining accurate records of support requests, solutions, and follow-up actions using our ticketing system.
Assisting in the setup and configuration of new computer systems, software, and peripherals.
Collaborating with your support team to resolve complex technical issues and escalate when necessary.
Providing basic training to our organization on software and hardware usage.
Ensuring compliance with company policies, security protocols, and best practices.
Utilizing your expertise with Windows, VMware, O365, and Microsoft Azure to support IT solutions.
Staying up-to-date with industry trends and emerging technologies to enhance your technical knowledge and skills.
Participating in team meetings and contribute ideas for continuous improvement.
Qualifications:
~ Post-secondary education in IT related field is required.
~3+ years of experience in a technical support or help desk role.
~ Strong problem-solving and analytical skills.
~ Excellent communication and interpersonal skills.
~ Familiarity with Microsoft Windows and Office 365 Suite.
~ Basic knowledge of network protocols and troubleshooting.
~ Hands-on experience with VMware for virtualization and Microsoft Azure.
~ Strong emphasis on teamwork and a customer-oriented mindset.
~ Ability to work independently and collaboratively within the support team.
~ A+ certification or similar IT certifications is a plus
~ Bilingual (English and French), an asset
