Note: French required. Location: 8200 Dixie Rd, Brampton, ON L6T 0C1, Canada 2400 32 Ave NE, Calgary, AB T2E 9A7, Canada 1067 West Cordova Street, Vancouver, BC, V6C 1C7· Act as first point of contact for all Employee Technology Support issues for employees and contractors · Take ownership of support requests from beginning to successful completion. · Provide high quality employee technology support to the user community in a PC and MAC environment. · Maintain a high degree of customer service · Facilitate the maintenance of computer systems, software applications, telephony, mobile devices, and network infrastructure. · Coordinate and implement hardware upgrades and replacements as required. · Log all IT support activity in the ServiceNow ticketing system. · Keep accurate records and inventories of corporate assets (i.e. desktops, laptops, mobile devices, etc.). · Ensure compliance with, and implementation of Rogers Corporate IT Standards. · Liaison with Rogers ITS, Hardware / Software vendors, and Rogers Procurement. · Communicate solutions and ideas with local team and IT staff at other locations. · Provide reporting in support of the Employee Technology support team and IT Services. · Participate in call volumes reduction initiatives through the analytics of service calls, system events, and call handling data. · Cultivate opportunities for self-serve capabilities based on intimate understanding of reported issues · Ability to work with all level of users · May be required to work at other locations as directed. · Participate in rotating after-hours on-call schedule EXPERIENCE & EDUCATION: · Bachelor's degree or Diploma in business or technology preferred. · Excellent interpersonal skills including demonstrated customer service and relationship building capabilities. · Excellent communications skills · Professional certifications and training including ITIL V3 and Project management are desirable · Familiarity with Compliance Standards (PCI, SSAE 16) QUALIFICATIONS: · 3 Years+ of IT Experience including working in employee technology support · Must be confident and comfortable supporting senior level executives and their assistants · Knowledge of Microsoft and Apple desktop operating systems (managing, configuring, upgrading and trouble shooting)· Knowledge of desktops (PCs and Macs) (managing, configuring and trouble shooting)· Knowledge of mobile devices such as phone and tablets (managing, configuring and trouble shooting)· Experience with IT Service Management Tools such as HP Service Center, ServiceNow, BMC Remedy, CA Service Operations Management · Experience providing hands-on and remote end user support. · Working knowledge and experience with documentation, data & reporting tools including Excel, Access · Minimum MCP certification, MCSA or MCTS preferred. · ITIL certification is an asset. · CompTIA A+ certification is an asset. · Ability to deal with and prioritize multiple tasks in a time-sensitive environment. · Ability to work independently and to meet defined deadlines with minimum supervision. · In addition to technical troubleshooting skills the candidate must possess excellent oral / written communication and analytical skills as well as strong organisational abilities · Network troubleshooting skills are an asset. · Fluent bilingualism (English / French) both verbally and in written communication is a significant asset
Role : Epic Senior AnalystLocation: Remote
Need Certifications on :
Epic SecurityEpic ECSM/ECSAWillowOptimeBMDI
Job Description: Requirement: Active Epic certification mandatoryThe Epic Senior Analyst is responsible for providing support in the implementation, optimization, and day-to-day operation of Epic's EHR Solution. This role involves assisting in system configuration, troubleshooting issues, and working closely with healthcare providers to ensure the effective use of the Epic platform. Should be able to lead and manage one application module team.Module Expertise: Demonstrate in-depth expertise in Epic's EHR Solution and at least one other Epic module/s. Preferred certifications in multiple Epic modules across Clinical, Revenue cycle, Ancillary, Integration and Reporting towers.Roles and Responsibilities:• System Configuration: Assist in configuring and customizing the Epic EHR solution to align with the organization's specific needs and clinical workflows. This may involve Epic reporting and interfaces as well.• Monitor and resolve issues through incident management and service requests in ticketing systems.• User Support: Provide frontline support to clinical staff and end-users of the Epic system, addressing inquiries, issues, and user training needs.• Quality Assurance: Assist in maintaining data integrity within the Epic system by ensuring that appointment data is accurately captured and follows best practices. Implement quality control measures to verify the accuracy of data.• Workflow Analysis: Collaborate with healthcare providers to analyze Epic workflows and identify areas for improvement. Work towards streamlining and optimizing Epic processes.• Documentation: Maintain documentation of system configurations, changes, and issue resolutions. Ensure that documentation is readily available for reference and audits.• Training: Provide training to clinical staff and end-users on how to effectively use the Epic system. Create training materials and conduct training sessions.• Reporting and Analysis: Generate reports from the Epic system and analyze data to assess its performance and identify opportunities for improvement.• Compliance and Regulatory Oversight: Ensure that Epic system usage complies with healthcare regulations and standards, including HIPAA and Meaningful Use (MIPS/MACRA).• Collaboration: Collaborate with healthcare providers, administrators, and IT teams to understand their Epic needs and challenges, and work to address them.• Issue Resolution: Assist in identifying and troubleshooting issues related to the Epic system, working with senior analysts or IT teams to resolve problems and maintain system stability.• Provide on-call or after-hours support during major events, as needed.• Participate in upgrades, regression testing, and monthly releases.Qualifications:• Active Epic certification in at least one module is mandatory• Technical bachelor’s degree or a degree in healthcare informatics, healthcare administration, or a related field.• Familiarity with Epic EHR Solution and at least one other module is a plus.• Basic understanding of clinical workflows and healthcare operations.• Strong communication and interpersonal skills.• Problem-solving and analytical abilities.• Eagerness to learn and adapt to new technologies and EHR platforms.• Knowledge of healthcare regulations and compliance, including HIPAA.• Customer service orientation and a willingness to work closely with clinical staff.
Thanks & RegardsSwapnanjali VunnamatlaPhone : 810 325 3282 Resource SpecialistYochana IT Solutions.23000 Commerce Dr., Farmington hills, MI-48335.Email: swapnanjali@yochana.com|| web: www.yochana.com
Role : Epic Senior AnalystLocation: Remote
Need Certifications on :
Epic SecurityEpic ECSM/ECSAWillowOptimeBMDI
Job Description: Requirement: Active Epic certification mandatoryThe Epic Senior Analyst is responsible for providing support in the implementation, optimization, and day-to-day operation of Epic's EHR Solution. This role involves assisting in system configuration, troubleshooting issues, and working closely with healthcare providers to ensure the effective use of the Epic platform. Should be able to lead and manage one application module team.Module Expertise: Demonstrate in-depth expertise in Epic's EHR Solution and at least one other Epic module/s. Preferred certifications in multiple Epic modules across Clinical, Revenue cycle, Ancillary, Integration and Reporting towers.Roles and Responsibilities:• System Configuration: Assist in configuring and customizing the Epic EHR solution to align with the organization's specific needs and clinical workflows. This may involve Epic reporting and interfaces as well.• Monitor and resolve issues through incident management and service requests in ticketing systems.• User Support: Provide frontline support to clinical staff and end-users of the Epic system, addressing inquiries, issues, and user training needs.• Quality Assurance: Assist in maintaining data integrity within the Epic system by ensuring that appointment data is accurately captured and follows best practices. Implement quality control measures to verify the accuracy of data.• Workflow Analysis: Collaborate with healthcare providers to analyze Epic workflows and identify areas for improvement. Work towards streamlining and optimizing Epic processes.• Documentation: Maintain documentation of system configurations, changes, and issue resolutions. Ensure that documentation is readily available for reference and audits.• Training: Provide training to clinical staff and end-users on how to effectively use the Epic system. Create training materials and conduct training sessions.• Reporting and Analysis: Generate reports from the Epic system and analyze data to assess its performance and identify opportunities for improvement.• Compliance and Regulatory Oversight: Ensure that Epic system usage complies with healthcare regulations and standards, including HIPAA and Meaningful Use (MIPS/MACRA).• Collaboration: Collaborate with healthcare providers, administrators, and IT teams to understand their Epic needs and challenges, and work to address them.• Issue Resolution: Assist in identifying and troubleshooting issues related to the Epic system, working with senior analysts or IT teams to resolve problems and maintain system stability.• Provide on-call or after-hours support during major events, as needed.• Participate in upgrades, regression testing, and monthly releases.Qualifications:• Active Epic certification in at least one module is mandatory• Technical bachelor’s degree or a degree in healthcare informatics, healthcare administration, or a related field.• Familiarity with Epic EHR Solution and at least one other module is a plus.• Basic understanding of clinical workflows and healthcare operations.• Strong communication and interpersonal skills.• Problem-solving and analytical abilities.• Eagerness to learn and adapt to new technologies and EHR platforms.• Knowledge of healthcare regulations and compliance, including HIPAA.• Customer service orientation and a willingness to work closely with clinical staff.
Thanks & RegardsSwapnanjali VunnamatlaPhone : 810 325 3282 Resource SpecialistYochana IT Solutions.23000 Commerce Dr., Farmington hills, MI-48335.Email: swapnanjali@yochana.com|| web: www.yochana.com
Role : Epic Senior AnalystLocation: Remote
Need Certifications on :
Epic SecurityEpic ECSM/ECSAWillowOptimeBMDI
Job Description: Requirement: Active Epic certification mandatoryThe Epic Senior Analyst is responsible for providing support in the implementation, optimization, and day-to-day operation of Epic's EHR Solution. This role involves assisting in system configuration, troubleshooting issues, and working closely with healthcare providers to ensure the effective use of the Epic platform. Should be able to lead and manage one application module team.Module Expertise: Demonstrate in-depth expertise in Epic's EHR Solution and at least one other Epic module/s. Preferred certifications in multiple Epic modules across Clinical, Revenue cycle, Ancillary, Integration and Reporting towers.Roles and Responsibilities:• System Configuration: Assist in configuring and customizing the Epic EHR solution to align with the organization's specific needs and clinical workflows. This may involve Epic reporting and interfaces as well.• Monitor and resolve issues through incident management and service requests in ticketing systems.• User Support: Provide frontline support to clinical staff and end-users of the Epic system, addressing inquiries, issues, and user training needs.• Quality Assurance: Assist in maintaining data integrity within the Epic system by ensuring that appointment data is accurately captured and follows best practices. Implement quality control measures to verify the accuracy of data.• Workflow Analysis: Collaborate with healthcare providers to analyze Epic workflows and identify areas for improvement. Work towards streamlining and optimizing Epic processes.• Documentation: Maintain documentation of system configurations, changes, and issue resolutions. Ensure that documentation is readily available for reference and audits.• Training: Provide training to clinical staff and end-users on how to effectively use the Epic system. Create training materials and conduct training sessions.• Reporting and Analysis: Generate reports from the Epic system and analyze data to assess its performance and identify opportunities for improvement.• Compliance and Regulatory Oversight: Ensure that Epic system usage complies with healthcare regulations and standards, including HIPAA and Meaningful Use (MIPS/MACRA).• Collaboration: Collaborate with healthcare providers, administrators, and IT teams to understand their Epic needs and challenges, and work to address them.• Issue Resolution: Assist in identifying and troubleshooting issues related to the Epic system, working with senior analysts or IT teams to resolve problems and maintain system stability.• Provide on-call or after-hours support during major events, as needed.• Participate in upgrades, regression testing, and monthly releases.Qualifications:• Active Epic certification in at least one module is mandatory• Technical bachelor’s degree or a degree in healthcare informatics, healthcare administration, or a related field.• Familiarity with Epic EHR Solution and at least one other module is a plus.• Basic understanding of clinical workflows and healthcare operations.• Strong communication and interpersonal skills.• Problem-solving and analytical abilities.• Eagerness to learn and adapt to new technologies and EHR platforms.• Knowledge of healthcare regulations and compliance, including HIPAA.• Customer service orientation and a willingness to work closely with clinical staff.
Thanks & RegardsSwapnanjali VunnamatlaPhone : 810 325 3282 Resource SpecialistYochana IT Solutions.23000 Commerce Dr., Farmington hills, MI-48335.Email: swapnanjali@yochana.com|| web: www.yochana.com
Role : Epic Senior AnalystLocation: Remote
Need Certifications on :
Epic SecurityEpic ECSM/ECSAWillowOptimeBMDI
Job Description: Requirement: Active Epic certification mandatoryThe Epic Senior Analyst is responsible for providing support in the implementation, optimization, and day-to-day operation of Epic's EHR Solution. This role involves assisting in system configuration, troubleshooting issues, and working closely with healthcare providers to ensure the effective use of the Epic platform. Should be able to lead and manage one application module team.Module Expertise: Demonstrate in-depth expertise in Epic's EHR Solution and at least one other Epic module/s. Preferred certifications in multiple Epic modules across Clinical, Revenue cycle, Ancillary, Integration and Reporting towers.Roles and Responsibilities:• System Configuration: Assist in configuring and customizing the Epic EHR solution to align with the organization's specific needs and clinical workflows. This may involve Epic reporting and interfaces as well.• Monitor and resolve issues through incident management and service requests in ticketing systems.• User Support: Provide frontline support to clinical staff and end-users of the Epic system, addressing inquiries, issues, and user training needs.• Quality Assurance: Assist in maintaining data integrity within the Epic system by ensuring that appointment data is accurately captured and follows best practices. Implement quality control measures to verify the accuracy of data.• Workflow Analysis: Collaborate with healthcare providers to analyze Epic workflows and identify areas for improvement. Work towards streamlining and optimizing Epic processes.• Documentation: Maintain documentation of system configurations, changes, and issue resolutions. Ensure that documentation is readily available for reference and audits.• Training: Provide training to clinical staff and end-users on how to effectively use the Epic system. Create training materials and conduct training sessions.• Reporting and Analysis: Generate reports from the Epic system and analyze data to assess its performance and identify opportunities for improvement.• Compliance and Regulatory Oversight: Ensure that Epic system usage complies with healthcare regulations and standards, including HIPAA and Meaningful Use (MIPS/MACRA).• Collaboration: Collaborate with healthcare providers, administrators, and IT teams to understand their Epic needs and challenges, and work to address them.• Issue Resolution: Assist in identifying and troubleshooting issues related to the Epic system, working with senior analysts or IT teams to resolve problems and maintain system stability.• Provide on-call or after-hours support during major events, as needed.• Participate in upgrades, regression testing, and monthly releases.Qualifications:• Active Epic certification in at least one module is mandatory• Technical bachelor’s degree or a degree in healthcare informatics, healthcare administration, or a related field.• Familiarity with Epic EHR Solution and at least one other module is a plus.• Basic understanding of clinical workflows and healthcare operations.• Strong communication and interpersonal skills.• Problem-solving and analytical abilities.• Eagerness to learn and adapt to new technologies and EHR platforms.• Knowledge of healthcare regulations and compliance, including HIPAA.• Customer service orientation and a willingness to work closely with clinical staff.
Thanks & RegardsSwapnanjali VunnamatlaPhone : 810 325 3282 Resource SpecialistYochana IT Solutions.23000 Commerce Dr., Farmington hills, MI-48335.Email: swapnanjali@yochana.com|| web: www.yochana.com
Role : Epic Senior AnalystLocation: Remote
Need Certifications on :
Epic SecurityEpic ECSM/ECSAWillowOptimeBMDI
Job Description: Requirement: Active Epic certification mandatoryThe Epic Senior Analyst is responsible for providing support in the implementation, optimization, and day-to-day operation of Epic's EHR Solution. This role involves assisting in system configuration, troubleshooting issues, and working closely with healthcare providers to ensure the effective use of the Epic platform. Should be able to lead and manage one application module team.Module Expertise: Demonstrate in-depth expertise in Epic's EHR Solution and at least one other Epic module/s. Preferred certifications in multiple Epic modules across Clinical, Revenue cycle, Ancillary, Integration and Reporting towers.Roles and Responsibilities:• System Configuration: Assist in configuring and customizing the Epic EHR solution to align with the organization's specific needs and clinical workflows. This may involve Epic reporting and interfaces as well.• Monitor and resolve issues through incident management and service requests in ticketing systems.• User Support: Provide frontline support to clinical staff and end-users of the Epic system, addressing inquiries, issues, and user training needs.• Quality Assurance: Assist in maintaining data integrity within the Epic system by ensuring that appointment data is accurately captured and follows best practices. Implement quality control measures to verify the accuracy of data.• Workflow Analysis: Collaborate with healthcare providers to analyze Epic workflows and identify areas for improvement. Work towards streamlining and optimizing Epic processes.• Documentation: Maintain documentation of system configurations, changes, and issue resolutions. Ensure that documentation is readily available for reference and audits.• Training: Provide training to clinical staff and end-users on how to effectively use the Epic system. Create training materials and conduct training sessions.• Reporting and Analysis: Generate reports from the Epic system and analyze data to assess its performance and identify opportunities for improvement.• Compliance and Regulatory Oversight: Ensure that Epic system usage complies with healthcare regulations and standards, including HIPAA and Meaningful Use (MIPS/MACRA).• Collaboration: Collaborate with healthcare providers, administrators, and IT teams to understand their Epic needs and challenges, and work to address them.• Issue Resolution: Assist in identifying and troubleshooting issues related to the Epic system, working with senior analysts or IT teams to resolve problems and maintain system stability.• Provide on-call or after-hours support during major events, as needed.• Participate in upgrades, regression testing, and monthly releases.Qualifications:• Active Epic certification in at least one module is mandatory• Technical bachelor’s degree or a degree in healthcare informatics, healthcare administration, or a related field.• Familiarity with Epic EHR Solution and at least one other module is a plus.• Basic understanding of clinical workflows and healthcare operations.• Strong communication and interpersonal skills.• Problem-solving and analytical abilities.• Eagerness to learn and adapt to new technologies and EHR platforms.• Knowledge of healthcare regulations and compliance, including HIPAA.• Customer service orientation and a willingness to work closely with clinical staff.
Thanks & RegardsSwapnanjali VunnamatlaPhone : 810 325 3282 Resource SpecialistYochana IT Solutions.23000 Commerce Dr., Farmington hills, MI-48335.Email: swapnanjali@yochana.com|| web: www.yochana.com
Role : Epic Senior AnalystLocation: Remote
Need Certifications on :
Epic SecurityEpic ECSM/ECSAWillowOptimeBMDI
Job Description: Requirement: Active Epic certification mandatoryThe Epic Senior Analyst is responsible for providing support in the implementation, optimization, and day-to-day operation of Epic's EHR Solution. This role involves assisting in system configuration, troubleshooting issues, and working closely with healthcare providers to ensure the effective use of the Epic platform. Should be able to lead and manage one application module team.Module Expertise: Demonstrate in-depth expertise in Epic's EHR Solution and at least one other Epic module/s. Preferred certifications in multiple Epic modules across Clinical, Revenue cycle, Ancillary, Integration and Reporting towers.Roles and Responsibilities:• System Configuration: Assist in configuring and customizing the Epic EHR solution to align with the organization's specific needs and clinical workflows. This may involve Epic reporting and interfaces as well.• Monitor and resolve issues through incident management and service requests in ticketing systems.• User Support: Provide frontline support to clinical staff and end-users of the Epic system, addressing inquiries, issues, and user training needs.• Quality Assurance: Assist in maintaining data integrity within the Epic system by ensuring that appointment data is accurately captured and follows best practices. Implement quality control measures to verify the accuracy of data.• Workflow Analysis: Collaborate with healthcare providers to analyze Epic workflows and identify areas for improvement. Work towards streamlining and optimizing Epic processes.• Documentation: Maintain documentation of system configurations, changes, and issue resolutions. Ensure that documentation is readily available for reference and audits.• Training: Provide training to clinical staff and end-users on how to effectively use the Epic system. Create training materials and conduct training sessions.• Reporting and Analysis: Generate reports from the Epic system and analyze data to assess its performance and identify opportunities for improvement.• Compliance and Regulatory Oversight: Ensure that Epic system usage complies with healthcare regulations and standards, including HIPAA and Meaningful Use (MIPS/MACRA).• Collaboration: Collaborate with healthcare providers, administrators, and IT teams to understand their Epic needs and challenges, and work to address them.• Issue Resolution: Assist in identifying and troubleshooting issues related to the Epic system, working with senior analysts or IT teams to resolve problems and maintain system stability.• Provide on-call or after-hours support during major events, as needed.• Participate in upgrades, regression testing, and monthly releases.Qualifications:• Active Epic certification in at least one module is mandatory• Technical bachelor’s degree or a degree in healthcare informatics, healthcare administration, or a related field.• Familiarity with Epic EHR Solution and at least one other module is a plus.• Basic understanding of clinical workflows and healthcare operations.• Strong communication and interpersonal skills.• Problem-solving and analytical abilities.• Eagerness to learn and adapt to new technologies and EHR platforms.• Knowledge of healthcare regulations and compliance, including HIPAA.• Customer service orientation and a willingness to work closely with clinical staff.
Thanks & RegardsSwapnanjali VunnamatlaPhone : 810 325 3282 Resource SpecialistYochana IT Solutions.23000 Commerce Dr., Farmington hills, MI-48335.Email: swapnanjali@yochana.com|| web: www.yochana.com
Role : Epic Senior AnalystLocation: Remote
Need Certifications on :
Epic SecurityEpic ECSM/ECSAWillowOptimeBMDI
Job Description: Requirement: Active Epic certification mandatoryThe Epic Senior Analyst is responsible for providing support in the implementation, optimization, and day-to-day operation of Epic's EHR Solution. This role involves assisting in system configuration, troubleshooting issues, and working closely with healthcare providers to ensure the effective use of the Epic platform. Should be able to lead and manage one application module team.Module Expertise: Demonstrate in-depth expertise in Epic's EHR Solution and at least one other Epic module/s. Preferred certifications in multiple Epic modules across Clinical, Revenue cycle, Ancillary, Integration and Reporting towers.Roles and Responsibilities:• System Configuration: Assist in configuring and customizing the Epic EHR solution to align with the organization's specific needs and clinical workflows. This may involve Epic reporting and interfaces as well.• Monitor and resolve issues through incident management and service requests in ticketing systems.• User Support: Provide frontline support to clinical staff and end-users of the Epic system, addressing inquiries, issues, and user training needs.• Quality Assurance: Assist in maintaining data integrity within the Epic system by ensuring that appointment data is accurately captured and follows best practices. Implement quality control measures to verify the accuracy of data.• Workflow Analysis: Collaborate with healthcare providers to analyze Epic workflows and identify areas for improvement. Work towards streamlining and optimizing Epic processes.• Documentation: Maintain documentation of system configurations, changes, and issue resolutions. Ensure that documentation is readily available for reference and audits.• Training: Provide training to clinical staff and end-users on how to effectively use the Epic system. Create training materials and conduct training sessions.• Reporting and Analysis: Generate reports from the Epic system and analyze data to assess its performance and identify opportunities for improvement.• Compliance and Regulatory Oversight: Ensure that Epic system usage complies with healthcare regulations and standards, including HIPAA and Meaningful Use (MIPS/MACRA).• Collaboration: Collaborate with healthcare providers, administrators, and IT teams to understand their Epic needs and challenges, and work to address them.• Issue Resolution: Assist in identifying and troubleshooting issues related to the Epic system, working with senior analysts or IT teams to resolve problems and maintain system stability.• Provide on-call or after-hours support during major events, as needed.• Participate in upgrades, regression testing, and monthly releases.Qualifications:• Active Epic certification in at least one module is mandatory• Technical bachelor’s degree or a degree in healthcare informatics, healthcare administration, or a related field.• Familiarity with Epic EHR Solution and at least one other module is a plus.• Basic understanding of clinical workflows and healthcare operations.• Strong communication and interpersonal skills.• Problem-solving and analytical abilities.• Eagerness to learn and adapt to new technologies and EHR platforms.• Knowledge of healthcare regulations and compliance, including HIPAA.• Customer service orientation and a willingness to work closely with clinical staff.
Thanks & RegardsSwapnanjali VunnamatlaPhone : 810 325 3282 Resource SpecialistYochana IT Solutions.23000 Commerce Dr., Farmington hills, MI-48335.Email: swapnanjali@yochana.com|| web: www.yochana.com
Role : Epic Senior AnalystLocation: Remote
Need Certifications on :
Epic SecurityEpic ECSM/ECSAWillowOptimeBMDI
Job Description: Requirement: Active Epic certification mandatoryThe Epic Senior Analyst is responsible for providing support in the implementation, optimization, and day-to-day operation of Epic's EHR Solution. This role involves assisting in system configuration, troubleshooting issues, and working closely with healthcare providers to ensure the effective use of the Epic platform. Should be able to lead and manage one application module team.Module Expertise: Demonstrate in-depth expertise in Epic's EHR Solution and at least one other Epic module/s. Preferred certifications in multiple Epic modules across Clinical, Revenue cycle, Ancillary, Integration and Reporting towers.Roles and Responsibilities:• System Configuration: Assist in configuring and customizing the Epic EHR solution to align with the organization's specific needs and clinical workflows. This may involve Epic reporting and interfaces as well.• Monitor and resolve issues through incident management and service requests in ticketing systems.• User Support: Provide frontline support to clinical staff and end-users of the Epic system, addressing inquiries, issues, and user training needs.• Quality Assurance: Assist in maintaining data integrity within the Epic system by ensuring that appointment data is accurately captured and follows best practices. Implement quality control measures to verify the accuracy of data.• Workflow Analysis: Collaborate with healthcare providers to analyze Epic workflows and identify areas for improvement. Work towards streamlining and optimizing Epic processes.• Documentation: Maintain documentation of system configurations, changes, and issue resolutions. Ensure that documentation is readily available for reference and audits.• Training: Provide training to clinical staff and end-users on how to effectively use the Epic system. Create training materials and conduct training sessions.• Reporting and Analysis: Generate reports from the Epic system and analyze data to assess its performance and identify opportunities for improvement.• Compliance and Regulatory Oversight: Ensure that Epic system usage complies with healthcare regulations and standards, including HIPAA and Meaningful Use (MIPS/MACRA).• Collaboration: Collaborate with healthcare providers, administrators, and IT teams to understand their Epic needs and challenges, and work to address them.• Issue Resolution: Assist in identifying and troubleshooting issues related to the Epic system, working with senior analysts or IT teams to resolve problems and maintain system stability.• Provide on-call or after-hours support during major events, as needed.• Participate in upgrades, regression testing, and monthly releases.Qualifications:• Active Epic certification in at least one module is mandatory• Technical bachelor’s degree or a degree in healthcare informatics, healthcare administration, or a related field.• Familiarity with Epic EHR Solution and at least one other module is a plus.• Basic understanding of clinical workflows and healthcare operations.• Strong communication and interpersonal skills.• Problem-solving and analytical abilities.• Eagerness to learn and adapt to new technologies and EHR platforms.• Knowledge of healthcare regulations and compliance, including HIPAA.• Customer service orientation and a willingness to work closely with clinical staff.
Thanks & RegardsSwapnanjali VunnamatlaPhone : 810 325 3282 Resource SpecialistYochana IT Solutions.23000 Commerce Dr., Farmington hills, MI-48335.Email: swapnanjali@yochana.com|| web: www.yochana.com
Role : Epic Senior AnalystLocation: Remote
Need Certifications on :
Epic SecurityEpic ECSM/ECSAWillowOptimeBMDI
Job Description: Requirement: Active Epic certification mandatoryThe Epic Senior Analyst is responsible for providing support in the implementation, optimization, and day-to-day operation of Epic's EHR Solution. This role involves assisting in system configuration, troubleshooting issues, and working closely with healthcare providers to ensure the effective use of the Epic platform. Should be able to lead and manage one application module team.Module Expertise: Demonstrate in-depth expertise in Epic's EHR Solution and at least one other Epic module/s. Preferred certifications in multiple Epic modules across Clinical, Revenue cycle, Ancillary, Integration and Reporting towers.Roles and Responsibilities:• System Configuration: Assist in configuring and customizing the Epic EHR solution to align with the organization's specific needs and clinical workflows. This may involve Epic reporting and interfaces as well.• Monitor and resolve issues through incident management and service requests in ticketing systems.• User Support: Provide frontline support to clinical staff and end-users of the Epic system, addressing inquiries, issues, and user training needs.• Quality Assurance: Assist in maintaining data integrity within the Epic system by ensuring that appointment data is accurately captured and follows best practices. Implement quality control measures to verify the accuracy of data.• Workflow Analysis: Collaborate with healthcare providers to analyze Epic workflows and identify areas for improvement. Work towards streamlining and optimizing Epic processes.• Documentation: Maintain documentation of system configurations, changes, and issue resolutions. Ensure that documentation is readily available for reference and audits.• Training: Provide training to clinical staff and end-users on how to effectively use the Epic system. Create training materials and conduct training sessions.• Reporting and Analysis: Generate reports from the Epic system and analyze data to assess its performance and identify opportunities for improvement.• Compliance and Regulatory Oversight: Ensure that Epic system usage complies with healthcare regulations and standards, including HIPAA and Meaningful Use (MIPS/MACRA).• Collaboration: Collaborate with healthcare providers, administrators, and IT teams to understand their Epic needs and challenges, and work to address them.• Issue Resolution: Assist in identifying and troubleshooting issues related to the Epic system, working with senior analysts or IT teams to resolve problems and maintain system stability.• Provide on-call or after-hours support during major events, as needed.• Participate in upgrades, regression testing, and monthly releases.Qualifications:• Active Epic certification in at least one module is mandatory• Technical bachelor’s degree or a degree in healthcare informatics, healthcare administration, or a related field.• Familiarity with Epic EHR Solution and at least one other module is a plus.• Basic understanding of clinical workflows and healthcare operations.• Strong communication and interpersonal skills.• Problem-solving and analytical abilities.• Eagerness to learn and adapt to new technologies and EHR platforms.• Knowledge of healthcare regulations and compliance, including HIPAA.• Customer service orientation and a willingness to work closely with clinical staff.
Thanks & RegardsSwapnanjali VunnamatlaPhone : 810 325 3282 Resource SpecialistYochana IT Solutions.23000 Commerce Dr., Farmington hills, MI-48335.Email: swapnanjali@yochana.com|| web: www.yochana.com
