A property management company in London, Ontario is seeking a Manager of Resident Experience. This role involves overseeing daily operations, providing excellent customer service, and ensuring the cleanliness and maintenance of residential properties. Ideal candidates will have strong attention to detail, effective communication skills, and the ability to manage multiple tasks. The position offers opportunities for career development within a supportive team environment. #J-18808-Ljbffr
Why Work With Us?
At York Property Management, we’re committed to creating a workplace where employees thrive. From fostering collaboration to celebrating successes, we’re here to support you every step of the way with:
Supportive Team Culture:
Work with a welcoming and inclusive team that values your contributions.
Career Development Opportunities:
Advance your career with opportunities for growth, mentorship, and leadership.
Employee Recognition Program:
Your hard work and loyalty does not go unnoticed with our peer recognition program.
Manager of Resident Experience (MRE)
Reporting to the Community Manager, the Manager of Resident Experience is responsible for day-to-day customer service, cleaning and maintenance of the residential property on behalf of York Property Management.
Priorities change regularly in this position, and the employee must be flexible and willing to change responsibilities as required.
Responsibilities
Renting Units
Respond to inquiries from prospective residents in person, via email, and over the phone in a prompt and courteous manner
Schedule and attend appointments to show units and advise current resident (if applicable) of Notice to Enter
Meet with new residents to provide keys and Welcome Packages and answer any questions about the unit and/or building
Move Outs and Unit Turnover
Submit Notices to vacate to Head Office and deliver move-out instructions to residents
Schedule and conduct Preliminary and Final Move inspections
Document maintenance required for turnover of unit and communicate to the Turnover Maintenance Coordinator
Resident Experience
Deal with resident matters as they arise in a professional manner
Maintain a detailed record of resident notes in property management software and upload documents and pictures on time
General Management of Property
Maintain Interior by ensuring lobbies and common areas are thoroughly cleaned
Maintain Exterior by watering and tending to plants, picking up any garbage around the property.
Clean units to make ready for occupancy
Experience & other requirements
Excellent customer service and public interaction skills
Ability to use and/or learn how to use new technology
Strong attention to detail and accuracy on documentation
Demonstrated knowledge of Landlord and Tenant Act
Effective verbal and listening communication skills
Time management skills
York Property Management (YPM) manages 4,000+ residential apartment suites in Southwestern Ontario. YPM offers a variety of different layouts of suites which accommodate a diverse demographic of young couples, families, students and retirees. The company employs 130+ individuals working at the corporate office, on site, or at various properties managed by YPM.
Our Mission at York Property Management is to work together in a safe, respectful, and friendly environment with effective communication to provide our residents quality service and a comfortable and positive living experience while being environmentally conscious.
Our Vision is to create and maintain rental properties that all of our residents are proud to call home.
York Property Management is committed to providing a safe, healthy and inclusive work environment. We welcome applications from people with disabilities and diverse backgrounds, identities and cultures. Accommodations are available throughout the application and interview process upon request.
Successful candidates, as a condition of job offer, would be required to provide a satisfactory criminal record check. A benefits package will be offered at 3 months of employment.
This posting is for an existing vacancy. We appreciate all applications. However, only those selected for an interview will be contacted.
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Lead the charge in enhancing resident interactions as a Manager of Resident Experience. Oversee service excellence and property management for a vibrant community atmosphere.
This pivotal role, reporting to the Community Manager, is aimed at delivering outstanding customer service and maintaining residence standards. You will engage with prospective and current residents, manage unit inspections, and ensure thorough cleaning and maintenance. Flexibility and a commitment to detail are essential for navigating the varied responsibilities.
Key Responsibilities:
• Address resident queries promptly for a positive experience
• Conduct move-in and move-out inspections effectively
• Maintain meticulous documentation in management systems
• Ensure cleanliness of lobbies and common areas
• Manage exterior upkeep, including landscaping and waste
Requirements:
• Excellent public service and interaction skills
• Ability to adopt new technologies swiftly
• Strong attention to detail in documentation
• Knowledge of relevant residential legislation
• Prioritize time management and task organization
Your leadership will shape the resident experience, making each individual feel welcomed and valued in their new community.
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