Job Description The Pella Residential Sales Consultant works from a home office and conducts in-home sales appointments with customers. If you live in the Eastern Greater Toronto area, you are encouraged to apply! Are you a highly motivated professional looking for a challenging position with an award-winning employer? Pella Corporation, a growing and stable company, is now looking for a Residential Sales Consultant for the greater Ottawa territory. We are seeking a confident, outgoing Sales Consultant who is self-disciplined and enjoys a challenge. We provide independence and an exciting, fast paced, and fun work environment. We look for you to provide a competitive drive, outgoing nature, and the will to be the best Sales Consultant in the industry. Retail Sales Consultants are responsible for performing in-home residential window and door replacement consultations. These consultations will involve the following of Pella’s in-home selling process, product demonstrations, project evaluation and measuring, project estimating, closing the sale, following the job through the system, and collecting the payment after the install is completed. Retail Sales Consultants will be responsible for managing all practices and procedures designed to increase sales, enhance profitability, and develop very satisfied customers. All Retail Sales Consultants will be expected to generate repeat customers, referral customers, and new customers independent of Pella’s advertising and marketing efforts. Be available for customer appointments during some evenings and every other Saturday. Rotating weekly schedule Monday - Saturday, and Monday -Thursday Pella Corporation offers the following: Uncapped commission-based compensation Hybrid work environment that includes your home office & appointments in the customer’s home Full benefits package which includes medical, dental, and vision Registered Retirement Savings Plan Quality engineered product solutions that are unmatched in the window and door industry Smartphone, laptop computer, and product samples provided Solid reputation of the Pella Brand Responsibilities Principal DUTIES AND RESPONSIBILITIES include the following, but not limited to: Responsible for all field activity relating to customer relations, product sales, collections and customer satisfaction for the replacement segment. Pursues leads, gives product demonstrations both in the home and at the Window Store, discusses product options with the customer and takes on-site measurements. Ensures quotes and orders are accurate and follows company sales processes Completes all required paperwork to ensure all necessary information is present, allowing the Project Coordinator and Installer to efficiently complete the project. Complies with company policies on pricing, product offering, installation, credit and collections Follows up with prospects to inform them of business changes such as product offering, pricing, or assembly options in a timely manner. Must be computer literate and able to use electronic software (PQM, MSOffice, ACE, etc.) to track, quote, sell and order products Follow-up with all customers to ensure that the project meets or exceeds the customers' expectations Coordinates and communicates with the Project Coordinator to ensure accurate understanding of and timely resolution to customer issues Participates in various departmental and interdepartmental meetings or training as required Qualifications QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The qualifications, physical demands and work environment characteristics listed below are Consultant of the knowledge, skill, and/or ability required to successfully perform the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and/or Experience BS/BA, AA or Technical degree preferred, 2-4 year’s sales, customer service, or general business experience preferred. Prior knowledge of general construction applications and terminology and/or window and door applications or components is desirable. Computer Skills Proficiency with Microsoft® Word, Excel, Outlook and PowerPoint software applications. Will be expected to develop proficiency in Pella proprietary software (i.e. PQM, POETS, OMS, etc.). Ability to compile and decipher information in spreadsheet format. Communication Skills: Excellent verbal and written English language skills are required as well as good public relations and customer service skills. Ability to read, interpret, understand and explain documents such as sales processes, product specifications or warranty manuals. Ability to effectively present information to others, gather information from others, and respond appropriately to questions from customers, coworkers and managers. Must display excellent phone and email etiquette. Must be able to present appropriate attitude for the situation when interacting with customers or coworkers. Professional Skills Must be a team player and exhibit a strong desire to learn and promote self-growth. Must be pro-active, self-disciplined, self-motivated, and have a demonstrated ability to follow projects through to completion. Attention to detail is required. Must be able to demonstrate organizational skills, prioritize tasks, and meet deadlines. Must be able to develop trust and confidence of customers, coworkers and managers. Must present in a clean and neat physical appearance. Must be able to investigate issues and resolve conflict in the best interests of the business and our customers. Mathematical Skills: Ability to subtract two digit numbers and to multiply and divide with 10s and 100s. Ability to perform calculations using units of money, time, measurement, etc. Ability to calculate figures and amounts such as proportions, percentages, area, length, width, height, and depth. Ability to apply basic concepts of algebra, geometry and general business math. Physical Demands: While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, type or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to sit, stoop, or crouch. The employee must occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Time commitment required of this position will vary with the seasons and will frequently require more than forty hours per week. Work Environment: Work environment with this job includes the typical office environment and frequent visits to construction jobsites or customer homes. The noise level of this job is typically moderate. Miscellaneous: All Retail Sales Consultants must have their own, fully insured and functional, automobile. All Retail Sales Consultants must have and maintain home internet access. Pella Windows and Doors of Ontario is an inclusive and accessible employer, committed to inclusive, barrier-free recruitment and selection processes, and a workplace aligned with Employment Standards Act. 2000 (ESA). Pella Windows and Doors of Ontario will work with applicants requesting accommodation at any stage of the hiring process About Us About Pella Corporation As the #1 most-preferred national window and door brand by homeowners across the country, Pella Corporation leads the industry in innovation and design. Founded in 1925, today the Pella Family of Brands encompasses a robust product offering sold and installed through various channels. We are a growing, privately owned company with 18 manufacturing locations and over 10,000 team members in the U.S. and Canada. Pella is consistently recognized as a great place to work by Newsweek , Forbes and Glassdoor , having most recently been named to America’s Greatest Workplaces for Diversity by Newsweek in 2024, as well as Forbes ' 2024 Best Employers for Women and Best-In-State Employer in Iowa. We have also received numerous accolades for innovation and design, including Fast Company’s Best Workplaces for Innovators in 2024 and Most Innovative Manufacturers for 2022 and 2023. At Pella, our team cares deeply, learns continuously and achieves results that go beyond. We encourage creative thinking that seeks out and includes diverse perspectives. And we empower you to do the work you’re most proud of — that’s why we offer individualized talent development plans, cross-functional experiences and opportunities for career advancement through personal and professional development. With talent just like you, we are imagining, building and fighting for a brighter future for generations to come. Ready to find a career that sparks your passion?
