Job Description161 Bay Street (93021), Canada, Toronto,Toronto, Ontario,Senior Director, RiskAbout Capital One Canada.For 30 years, we’ve been on a mission to change banking for good and build relationships by making credit accessible, simple, intuitive and rewarding. We want to help Canadians succeed with credit, because we believe in people — in our customers, in our associates, and in talent like you!About the RoleThe Senior Director, Risk Management leads the Canada Card Risk Office team.  The Canada Risk Office provides support for new and emerging Canada Card business strategies as well as critical business processes. This role is part of the First Line of Defense and is a “1B” function. The role understands the business and its risks and, with advice, oversight, objective guidance, and independent challenge from the Second Line of Defence, is responsible for ensuring that the Canada business risk management processes meet regulatory expectations and internal Capital One policies. You will work with business partners to implement and track the progress of the implementation of laws and regulations, which requires strong collaboration with various leaders of the business, Legal, Compliance, Risk Management, and enterprise partners to ensure well-managed operations. You are responsible for enabling the Canada Business to identify and assess the risks it faces and support the business to manage its risks appropriately in alignment with the Branch’s strategy and risk appetite. Here's what we're looking for in an ideal teammate:You’re a strategic thinker and enjoy collecting, organizing, and synthesizing information to make a decision or recommendationYou understand that context is key and ensuring people are informed is critical to organizational successYou are an excellent, confident communicator who feels comfortable presenting program ideas or decisions in front of peers, stakeholders, and leadersYou enjoy fast paced environments and can ask tough questions / challenge the status quoYou have a high degree of organizational skills and ability to manage multiple, competing priorities You can put structure in place, connect dots, and can find and articulate a clear narrative or visionYou are highly collaborative and consultative, and seek out inspiration and feedback from others to always drive towards the best solutionYour Responsibilities:Support the Canada Business with identifying and managing the risks inherent in the business activities, products, processes. Support the Principal Officer and the Canada Senior Leadership Team (“SLT”) in promoting a culture of risk awareness, clear risk ownership within the business, and personal accountability. Oversight of the control testing team, ensuring governance processes in alignment with the COSO framework and continuous improvement as needed.Oversight of the risk event management process, ensuring timely identification and escalation of issues and control deficiencies. Review and recommend updates to compliance and risk management policies, processes, procedures, controls, metrics to adapt to changes within the industry and in the Branch’s risk appetite. Partner with 1A Business and the Second Line of Defence to establish and maintain processes to monitor the regulatory environment to identify new/changed regulations, trends and emerging risks to proactively assess impacts to business operations, risk profile, policies, processes and procedures.Support internal audits and regulatory exams (e.g., OSFI, FCAC, OCC), including the resolution of any findings.Basic Qualifications: At least 10 years of experience in Risk Management, Project Management, Compliance or Process ManagementAt least 7 years experience managing people and leading a teamPreferred Qualifications:Bachelor’s Degree  At least 7 years of Financial Services third party risk management experienceExcellent verbal presentation and written communication skills to confidently interact at all levels of the organization (e.g., technology/cyber organizations, enterprise business stakeholders, and executive leadership)Excellent problem-solving, analytical and critical thinking skills to effectively respond to shifting priorities, demands and timelinesAbility to set direction, manage expectations, and lead cross-functional teamsStrong understanding of Enterprise Risk Management frameworks Strong written and verbal communication skills and proven relationship buildingCertified Third-Party Risk Professional (CTPRP) or other applicable risk certifications
 Working at Capital One.Enjoy a hybrid work environment, with 3 days in the office. Build a comfortable workspace with our one-time, Work From Home allowance and enjoy our head office located conveniently across the street from Union Station.Live well—physically, financially and emotionally. Receive support for you and those who are most important to you, with full coverage for spouses, domestic partners, and dependents. With up to $3000 in mental health coverage and up to $5000 in tuition subsidies per year—and much more—you’ll discover that Capital One is committed to helping you live your best life.This posting is for an existing vacancy.We embrace the responsible use of artificial intelligence (AI) to enhance the candidate experience and streamline our recruitment processes. However, no hiring decisions are made using AI as every hiring decision is made by our hiring managers, business interviewers, and recruitment professionals. Our teams are equipped with training that empowers them to use AI responsibly.We may use your information for automated decision making. We may, for certain purposes, render a decision based exclusively on automated processing of your personal information as a part of the candidate screening process.Capital One Canada is an equal opportunity employer committed to fostering a diverse and inclusive work environment. We consider all qualified applicants and will meet the needs of those requiring reasonable accommodations.If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at ARCanada@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.comCapital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

Job Description161 Bay Street (93021), Canada, Toronto,Toronto, Ontario,Senior Associate, Product Strategy AnalystAbout Capital One CanadaFor 30 years, we’ve been on a mission to change banking for good and build relationships by making credit accessible, simple, intuitive and rewarding. We want to help Canadians succeed with credit, because we believe in people — in our customers, in our associates, and in talent like you!At Capital One we’re laser focused on growth, and our Strategy Analysts are integral to moving us forward. You’ll combine deep data analytics with strategic decisioning to solve problems that actually move the needle. From day one you’ll have high ownership over your work and outcomes, seeing projects through from end to end. You’ll start in Product Strategy, and have the ability to gain exposure across the business to explore, learn new skills and ultimately carve your own career trajectory. This role is a masterclass in business leadership designed for those who are energized by what’s possible and who challenge themselves and their peers to think bigger, as we collectively work towards our global mission.About the TeamThe Product Strategy team is a very cross-functional team that brings together Strategy Analysts with experts across the business to design our customer products and strategies.  This team collaborates with our credit teams, marketing teams and product teams to analyse prospective and current customer behaviours to implement market leading product strategies. 
 About the RoleIn this role, you will dive into a wide range of data and insights to propose the next product strategy.  You’ll design product tests to find the best new product offerings. You’ll conduct market and customer research, and couple these insights with internal data modeling to propose new solutions for our customers. From a technical perspective, you’ll have access to various coding and visualization tools. You’ll work with SQL to query data, use spreadsheets and Python-based notebooks to organize it, and Slides to present it, along with other modern analytics tools, such as Tableau and Quicksight. To continue your learning, you’ll also join the Canada Analyst Development Program (CADP), which takes place over your first year with us. The program provides comprehensive foundational training not only in product strategy but also across various other key areas, including underwriting, fraud prevention, risk management, customer lifecycle, etc. to equip you with the skills and knowledge to make meaningful contributions to cross-functional projects.  Your Responsibilities: You will be responsible for one of the products, diving deep into current performance, analysing marketing insights and proposing the strategies to continue to grow the product. You will build the case to bring strategies to market and work with product and technology teams to implement them.  With our in-house technology, you get to see your work through to delivery in real time. As the owner of the strategy, you can then evaluate performance and continue to adjust and improve your strategy as needed.As the expert of your area, you will influence the strategic roadmap of the team and collaborate across the product strategy team to drive change to our customer experiences.You will use technical analytical skills (such as SQL and Python) to complete the analysis - don’t worry if you don’t know this now, we will help you learn.
Basic Qualifications:2-5 years of experience, with an established history of leveraging analytical skills to effectively influence strategic decisions  Experience working in a team environment, with a strong ability to collaborate effectively with others
Preferred Qualifications:A bachelor’s degree or higherExperience in product strategy or digital marketing with a basic understanding of credit card or other loan based underwritingExperience in coding (e.g. Complete SQL scripts, Python notebooks) and data visualization (e.g. Tableau, QuickSight). If you know how to build models or write code, that’s awesome. If not, we will help you learn it.Working at Capital OneEnjoy a hybrid work environment, with 3 days in the office. Build a comfortable workspace with our one-time, Work From Home allowance and enjoy our head office located conveniently across the street from Union Station. Live well—physically, financially and emotionally. Receive support for you and those who are most important to you, with full coverage for spouses, domestic partners, and dependents. With up to $3000 in mental health coverage and up to $5000 in tuition subsidies per year—and much more—you’ll discover that Capital One is committed to helping you live your best life. This posting is for an existing vacancy.The expected annual salary range for this position is $112,300 to $128,100. This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es). Incentives could be discretionary or non discretionary depending on the plan.We embrace the responsible use of artificial intelligence (AI) to enhance the candidate experience and streamline our recruitment processes. However, no hiring decisions are made using AI as every hiring decision is made by our hiring managers, business interviewers, and recruitment professionals. Our teams are equipped with training that empowers them to use AI responsibly.We may use your information for automated decision making. We may, for certain purposes, render a decision based exclusively on automated processing of your personal information as part of the candidate screening process.Capital One Canada is an equal opportunity employer committed to fostering a diverse and inclusive work environment. We consider all qualified applicants and will meet the needs of those requiring reasonable accommodations.If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at ARCanada@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.comCapital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

Job Description161 Bay Street (93021), Canada, Toronto,Toronto, Ontario,Senior Associate, Strategy AnalystAbout Capital One CanadaFor 30 years, we’ve been on a mission to change banking for good and build relationships by making credit accessible, simple, intuitive and rewarding. We want to help Canadians succeed with credit, because we believe in people — in our customers, in our associates, and in talent like you!At Capital One we’re laser focused on growth, and our Strategy Analysts are integral to moving us forward. You’ll combine deep data analytics with strategic decisioning to solve problems that actually move the needle. From day one you’ll have high ownership over your work and outcomes, seeing projects through from end to end. You’ll have the ability to gain exposure across the business to explore, learn new skills and ultimately carve your own career trajectory. This role is a masterclass in business leadership designed for those who are energized by what’s possible and who challenge themselves and their peers to think bigger, as we collectively work towards our global mission.About the RoleAs a Strategy Analyst, you’ll develop and apply analytical rigour, problem solving skills and critical thinking from day one. Embedded within a cross-functional team, you’ll bring your strategies to life from conception and analytical business case building to in-market delivery, measuring their impact through testing and monitoring, and ultimately being accountable for both customer and financial outcomes. You’ll spend time gathering and visualizing data, storytelling through presentations, collaborating with experts in areas like legal and technology, and influencing senior leadership on critical decisions.From a technical perspective, you’ll have access to various coding and visualization tools. You’ll work with SQL to query data, use spreadsheets and Python-based notebooks to organize it, and Slides to present it, along with other modern analytics tools, such as Tableau and Quicksight. Our strategy analysts are deployed across all areas of our business - product design, fraud, customer acquisitions, customer management strategy, and more - and analysts over time get the opportunity to rotate to different areas of the business to help them build a well rounded understanding of our business. Here are a few of the ways our Strategy Analysts are helping people take control of their credit:Underwriting (Credit Policy & Valuations): Strategy Analysts are responsible for assisting in developing & maintaining statistical models and the associated credit policies that help us determine who we extend credit to. Analysts in the space perform analysis on credit performance to help influence how we update and optimize our models & policies.Fraud: Strategy Analysts are responsible for developing the defences and policies to mitigate fraud losses for Capital One, creating a safe and secure experience for our customers. Analysts in the space perform diligent monitoring to understand emerging fraud trends and propose actions to prevent fraudulent behaviour.Product Development: Strategy Analysts are responsible for developing the strategies to test and scale new financial product offerings. Analysts conduct market & customer research, and couple these insights with internal data modeling to propose new solutions for our customers. Analysts in this space work with process and technology experts to get new products in the hands of our customers, and iterate upon our offerings based on consumer reception.To continue your learning, you’ll also join the Canada Analyst Development Program (CADP), which takes place over your first year with us. The program provides comprehensive foundational training not only in product strategy but also across various other key areas, including underwriting, fraud prevention, risk management, customer lifecycle, etc. to equip you with the skills and knowledge to make meaningful contributions to cross-functional projects.  Your Responsibilities: Perform modeling/analytics to assist and lead new product and pricing strategies for various lending products.Develop direct-to-consumer marketing strategies and initiatives to support business growth objectives.Help build targeted insights to inform the design and development of new customer experiences, as well as breakthrough technology and concepts designed to deliver on new go to market strategies.Support and lead step-change improvements in credit performance by connecting drivers of future consumer credit trends to historical behaviour, creating risk models, and testing hypotheses using rigorous monitoring and analysis.
Basic Qualifications:2-5 years of experience, with an established history of leveraging analytical skills to effectively influence strategic decisions  A bachelor’s degree or higherExperience working in a team environment, with a strong ability to collaborate effectively with others
Preferred Qualifications:Experience in coding (e.g. Complete SQL scripts, Python notebooks) and data visualization (e.g. Tableau, QuickSight). If you know how to build models or write code, that’s awesome. If not, we will help you learn it.Experience in analytical problem-solving.Working at Capital OneEnjoy a hybrid work environment, with 3 days in the office. Build a comfortable workspace with our one-time, Work From Home allowance and enjoy our head office located conveniently across the street from Union Station. Live well—physically, financially and emotionally. Receive support for you and those who are most important to you, with full coverage for spouses, domestic partners, and dependents. With up to $3000 in mental health coverage and up to $5000 in tuition subsidies per year—and much more—you’ll discover that Capital One is committed to helping you live your best life. This posting is for an existing vacancy. The expected annual salary range for this position is $112,300 to $128,100. This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es). Incentives could be discretionary or non discretionary depending on the plan. We embrace the responsible use of artificial intelligence (AI) to enhance the candidate experience and streamline our recruitment processes. However, no hiring decisions are made using AI as every hiring decision is made by our hiring managers, business interviewers, and recruitment professionals. Our teams are equipped with training that empowers them to use AI responsibly.Capital One Canada is an equal opportunity employer committed to fostering a diverse and inclusive work environment. We consider all qualified applicants and will meet the needs of those requiring reasonable accommodations.If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at ARCanada@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.comCapital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

Job Description161 Bay Street (93021), Canada, Toronto,Toronto, Ontario,Senior Associate, Data AnalystAbout Capital One CanadaFor 30 years, we’ve been on a mission to change banking for good and build relationships by making credit accessible, simple, intuitive and rewarding. We want to help Canadians succeed with credit, because we believe in people — in our customers, in our associates and in talent like you!About the TeamData is at the centre of everything we do at Capital One. Your role as a Data Analyst on the team will heavily leverage your deep expertise in SQL. You will be a creative data wrangler, comfortable with extracting, transforming and analyzing large, complex datasets to uncover new narratives. This requires more than just the ability to write complex, performant queries; you must also possess a thorough understanding of database structures, query optimization techniques and best practices for data governance. Ultimately, you will be a proactive collaborator, skilled at articulating complex ideas through data visualization tools like QuickSight, Tableau or Matplotlib and eagerly sharing your knowledge across diverse teams.
 About the RoleIn this role, you will serve as a vital partner to the business, influencing strategy and execution across key areas like fraud prevention, credit risk or marketing. This role requires a blend of advanced technical analysis skills and strong business acumen to tackle complex challenges and deliver groundbreaking solutions. You will be responsible for translating technical insights into clear, concise and actionable strategic recommendations. Success in this position involves working effectively with both technical and non-technical stakeholders to implement strategies and innovative solutions that enhance performance, mitigate risk and drive profitable growth.Your Responsibilities:Strategic Stakeholder Partnership & Business Recommendations:Engage directly with senior stakeholders (e.g., line-of-business leads, product owners, risk management) to deeply understand business goals, challenges and decision needs. Partner with them to prioritize initiatives and refine strategies. Drive business strategy by proactively identifying, quantifying risks and translating complex analysis into compelling, concise recommendations that guide critical roadmap and decision-making processes.Actionable Insight and Executive Storytelling:Draw clear business conclusions and present comprehensive insights that explain "what happened," "why it happened," "what it means" and "what we recommend doing next" (including risk mitigation or growth levers). Design and deploy rich data visualizations and craft crisp, executive-ready narratives and dashboards to empower senior leadership to make high-stakes decisions efficiently.End-to-End Data Analysis and Execution:Lead the full data analysis lifecycle, translating complex business problems into defined specifications and final implemented solutions.Data Preparation & Transformation:Apply expert-level SQL skills to efficiently transform raw data into    clean, accessible datasets for yourself and other analysts.Governance, Reporting and Automation: Build, automate and maintain critical business reporting and controls for processes and proactively identify and deliver process improvements for efficiency.
Basic Qualifications:At least 2 years of professional experience with SQL (e.g., Snowflake, MySQL, SQL Server, PostgreSQL, Microsoft SQL Server, Oracle, etc.).Proficient in SQL for data extraction, wrangling and advanced analytics including Joins, Window Functions, CTEs, Aggregations and performance trending across large enterprise data environments.
Preferred Qualifications:Bachelor's or Master's Degree in a quantitative field such as Data Analytics, Data Science, Computer Science, Engineering, Mathematics, Statistics, Economics, Finance or a related discipline.At least 1 year of professional experience using dbt (data build tool) for data transformation, modeling and maintaining a production-ready data warehouse.At least 1 year of experience applying strong analytical and mathematical skills to solve complex business problems.Effective stakeholder management experience with strong skills in communication, negotiation, strategic thinking, influence and technical abilities is highly desirable.Proficient in data analysis within a cloud environment, including experience with open-source programming (e.g., Python), advanced SQL for large datasets (e.g. Snowflake), version control (e.g. Git/GitHub) and cloud services (e.g. AWS).Experience with Linux or equivalent is preferred.Working at Capital One.Enjoy a hybrid work environment, with 3 days in the office. Build a comfortable workspace with our one-time, Work From Home allowance and enjoy our head office located conveniently across the street from Union Station.Live well—physically, financially and emotionally. Receive support for you and those who are most important to you, with full coverage for spouses, domestic partners, and dependents. With up to $3000 in mental health coverage and up to $5000 in tuition subsidies per year—and much more—you’ll discover that Capital One is committed to helping you live your best life.This posting is for an existing vacancy.
The expected annual salary range for this position is $94,800 - $108,200. This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es). Incentives could be discretionary or non discretionary depending on the plan.We embrace the responsible use of artificial intelligence (AI) to enhance the candidate experience and streamline our recruitment processes. However, no hiring decisions are made using AI as every hiring decision is made by our hiring managers, business interviewers, and recruitment professionals. Our teams are equipped with training that empowers them to use AI responsibly.
 We may use your information for automated decision making. We may, for certain purposes, render a decision based exclusively on automated processing of your personal information as a part of the candidate screening process.Capital One Canada is an equal opportunity employer committed to fostering a diverse and inclusive work environment. We consider all qualified applicants and will meet the needs of those requiring reasonable accommodations.If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at ARCanada@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.comCapital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

Job Description161 Bay Street (93021), Canada, Toronto,Toronto, Ontario,Senior Manager, Strategy and Analytics - Credit Risk ManagementAbout Capital One CanadaFor over 30 years, we’ve been on a mission to change banking for good and build relationships by making credit accessible, simple, intuitive and rewarding. We want to help Canadians succeed with credit, because we believe in people — in our customers, in our associates, and in talent like you! With your help, we’ll build the next generation of banking in Canada based on customer-focused values, compelling products and great engineering. Our culture is built on openness, collaboration, and diverse perspectives.  From day one, you’ll have the opportunity to work on solving complex problems, using data-driven decision making to enhance the overall business strategy, while still maintaining work/life balance. At Capital One, we love to give our Senior Managers the opportunity to rotate to roles across various teams, so while this role is within the Credit Risk Management Strategy team, you will have the opportunity to rotate to new teams throughout your time at Capital One. This is part of our winning formula for creating great future leaders and as such, this role is well suited to high performers looking for growth opportunities.About the Role As a Senior Manager, Strategy & Analytics at Capital One, you will apply your strategic and analytical skills to major company challenges. You will work with senior leaders across the Capital One organization to create solutions that drive transformational business change. And you'll do it all in a collaborative environment that values your insight, encourages you to take on new responsibility, promotes continuous learning, and rewards innovation. Furthermore:Credit Advisor partnering with business leadership working across the Canada business and with strong links to UK and US CardReview and challenge of first line strategy to drive better business and customer outcomesInfluential beyond the typical expectations of the job level through working in a small team with broad scopeHigh degree of senior exposure to leaders in Canada and Credit Risk Management organizationsYou will lead a team to formulate strategies, collaborate with experts in areas like underwriting, portfolio management, and customer acquisitions, and influence senior leadership on critical decisions. You will be a thought leader and influence associates from other job families as well as other people leaders. We work in agile, cross-functional teams so you’ll also have the opportunity to learn from others like Data Scientists, Process Managers and Brand Strategists too.Your ResponsibilitiesStrategic leadership:Develop business strategies that will drive growth, profitability, and competitive success for Capital One in the face of shifting consumer and regulatory behavior Product:  Develop and implement new product and pricing strategies for various lending products; lead product level modeling/analyticsMarketing:Lead direct to consumer marketing efforts for select products, and strategic intent for products distributed through various channels.  Build targeted insights to inform the design and development of new customer experiences, as well as breakthrough technology and concepts designed to deliver on new go-to-market strategiesCredit Risk: Drive step-change improvements in credit performance by connecting drivers of future consumer credit trends to historical behavior, creating risk models, and testing hypotheses using rigorous monitoring and analysisExecution:Coordinate across the line of business to manage and sequence delivery of business intent, build business requirements and execute against the product strategy. Oversee multiple projects and programs concurrentlyPartnership:Work closely with colleagues across Capital One including: Technology and Software Engineering, Product, Operations, Finance and others to drive improvement in quality, volume, service, and profitabilityWe are looking for big picture thinking, strategic leaders who possess a range of strengths:   Business ownership: Have an ownership mindset, and potentially P&L accountability for a business segment.  Strategic planning with a 1-3 year horizon. Leadership:  Will act as a thought leader and develop a team of analysts.  Coaching and mentoring associates throughout the organization with a goal of developing and retaining talent at Capital One.Strategic & analytic orientation: A proven track record of decision making and problem solving based on analytics. Conceptual thinking skills must be complemented by a strong quantitative orientation, given that a large part of the business is based on rigorous analytic marketing & credit risk managementStrong business judgment, leadership and integrity: Be a tenacious decision maker, able to bring a healthy, aggressive, yet responsible approach to businessStrong executive communication skills: Impeccable written and oral communication credentials, coupled with strategic influencing skills and the ability to drive agreement through intellect, interpersonal and negotiation skillsClear results orientation: display an intense focus on achieving both short and long term goals. He/she should be able to drive and execute an agenda in an uncertain and fluid environmentBasic Qualifications:4+ years of work experience inclusive of quantitative analysis and project management Demonstrated ability to drive business strategy from inception to implementation, leading cross-functional teamsPreferred Qualifications A bachelor’s degree or higher4+ years of experience in quantitative and qualitative analysis, or;4+ years of experience in financial modeling and economic forecasting Successful track record of thriving in a fast paced, entrepreneurial and dynamic environment. Previous consulting experience is a plus
Working at Capital One
Enjoy a hybrid work environment, with 3 days in the office. Build a comfortable workspace with our one-time, Work From Home allowance and enjoy our head office located conveniently across the street from Union Station. 
Live well—physically, financially and emotionally. Receive support for you and those who are most important to you, with full coverage for spouses, domestic partners, and dependents. With up to $3000 in mental health coverage and up to $5000 in tuition subsidies per year—and much more—you’ll discover that Capital One is committed to helping you live your best life. This posting is for an existing vacancy.The expected annual salary range for this position is $184,000 to $210,000. This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es). Incentives could be discretionary or non discretionary depending on the plan.We embrace the responsible use of artificial intelligence (AI) to enhance the candidate experience and streamline our recruitment processes. However, no hiring decisions are made using AI as every hiring decision is made by our hiring managers, business interviewers, and recruitment professionals. Our teams are equipped with training that empowers them to use AI responsibly.
We may use your information for automated decision making. We may, for certain purposes, render a decision based exclusively on automated processing of your personal information as a part of the candidate screening process.Capital One Canada is an equal opportunity employer committed to fostering a diverse and inclusive work environment. We consider all qualified applicants and will meet the needs of those requiring reasonable accommodations.If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at ARCanada@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.comCapital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

Job Description161 Bay Street (93021), Canada, Toronto,Toronto, Ontario,Manager, Corporate Strategy AnalysisAbout Capital One CanadaFor 30 years, we’ve been on a mission to change banking for good and build relationships by making credit accessible, simple, intuitive and rewarding. We want to help Canadians succeed with credit, because we believe in people — in our customers, in our associates, and in talent like you!With your help, we’ll build the next generation of banking in Canada based on customer-focused values, compelling products and great engineering. Our Strategy & Analytics Roles are like management consulting, but better. From day one, you’ll have the opportunity to own solving complex problems, using data-driven decision-making to enhance the overall business strategy, while still maintaining work/life balance. At Capital One, we love to give our Strategy Analyst Managers the opportunity to rotate to roles across various teams, so while this role is within the Corporate Strategy team, we will consider your application for multiple Strategy & Analytics teams as well as offer you the opportunity to rotate to new teams throughout your time at Capital One. This is part of our winning formula for creating great future leaders and as such, this role is well suited to high performers looking for growth opportunities.
About the Team
In this role, you'll be working with Business Analysts, Financial Analysts and Project Managers supporting Strategy and Business Development functions within Canada Card.
About the Role 
The team is primarily responsible for identifying and evaluating new business opportunities, including products, marketing strategies, and partnerships. The team also supports senior leadership to understand market dynamics, competitor moves, and emerging trends.
As a Manager, Business Analysis at Capital One, you will apply your strategic and analytical skills to major company challenges. You will develop and test strategies that ultimately impact the bottom line. And you'll do it all in a collaborative environment that values your insight, encourages you to take on new responsibility, promotes continuous learning, and rewards innovation.
The Strategy team is responsible for working with the Canada leadership team to define long-term goals for the business that enable consistent and resilient growth. In addition, the team works to identify how these goals can be achieved, partnering with key stakeholders, and to prioritize and assess new opportunities and partnerships. The team also maintains close relationships with Capital One US counterparts and business partners to ensure alignment with enterprise strategy.
Your Responsibilities: Strategic leadership: Develop business strategies that will drive growth, profitability, and competitive success for Capital One in the face of shifting consumer and regulatory behavior, and to drive business to meet long-term goals
Business ownership: Have an ownership mindset, and P&L accountability for business cases. Strategic planning with a 1-6 month horizon
Leadership: Role will evolve to include managing and developing a team of analysts. Coaching and mentoring associates throughout the organization with a goal of developing talent at Capital OneExecution: Coordinate and collaborate across the business to manage and sequence delivery of business cases and initiatives, build business requirements and execute against the growth strategy. Oversee multiple projects and programs concurrentlyPartnership: Work closely with colleagues across Capital One including: Tech, Marketing, Operations, Finance and others to drive improvement in quality, volume, service, and profitabilityStrategic & nalytic orientation: A proven track record of decision making and problem solving based on analytics. Conceptual thinking skills must be complemented by a strong quantitative orientation, given that a large part of the business is based on rigorous analytic marketing & credit risk management
Strong business judgment, leadership and integrity: He/she should be a tenacious decision maker, able to bring a healthy, aggressive, yet responsible approach to business. Self-starter, and comfortable with blue-sky thinking and working with imperfect/incomplete informationSolid people leadership experience: Ability to build and leverage the capabilities of a high-performing team, as well as business partners across the enterprise. He/she should foster innovation, drive critical decisions, hold business partners accountable, and be able to consistently deliver resultsStrong executive communication skills: Impeccable written and oral communication credentials, coupled with strategic influencing skills and the ability to drive agreement through intellect, interpersonal and negotiation skillsClear results orientation: display an intense focus on achieving both short and long term goals. He/she should be able to drive and execute an agenda in an uncertain and fluid environmentSuccessful track record of thriving in a fast paced, entrepreneurial and dynamic environment. Previous consulting experience is a plus
Basic Qualifications:At least 3 years of experience in quantitative analysis/financial modelingAt least 1 year of experience in managing high impact projectsAt least 2 years of experience in competitive/market analysisPreferred Qualifications:Bachelor’s Degree or higher in a quantitative field (Business, Math, Economics, Finance, Statistics, Science, Engineering)At least 2 years of experience in Corporate Strategy, Strategy Consulting, Strategy and Operations, and/or Business DevelopmentAt least 1 year of experience in people managementExperience working with a broad stakeholder group, including senior leaders and executives Working at Capital OneEnjoy a hybrid work environment, with 3 days in the office. Build a comfortable workspace with our one-time, Work From Home allowance and enjoy our head office located conveniently across the street from Union Station.Live well—physically, financially and emotionally. Receive support for you and those who are most important to you, with full coverage for spouses, domestic partners, and dependents. With up to $3000 in mental health coverage and up to $5000 in tuition subsidies per year—and much more—you’ll discover that Capital One is committed to helping you live your best life.This posting is for an existing vacancy.The expected annual salary range for this position is $157,400 to $179,600. This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es). Incentives could be discretionary or non discretionary depending on the plan.We embrace the responsible use of artificial intelligence (AI) to enhance the candidate experience and streamline our recruitment processes. However, no hiring decisions are made using AI as every hiring decision is made by our hiring managers, business interviewers, and recruitment professionals. Our teams are equipped with training that empowers them to use AI responsibly.We may use your information for automated decision making. We may, for certain purposes, render a decision based exclusively on automated processing of your personal information as a part of the candidate screening process. Capital One Canada is an equal opportunity employer committed to fostering a diverse and inclusive work environment. We consider all qualified applicants and will meet the needs of those requiring reasonable accommodations.If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at ARCanada@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.comCapital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

Job Description161 Bay Street (93021), Canada, Toronto,Toronto, Ontario,Associate, Strategy AnalystAssociate, Strategy Analyst
 About Capital One CanadaFor 30 years, we’ve been on a mission to change banking for good and build relationships by making credit accessible, simple, intuitive and rewarding. We want to help Canadians succeed with credit, because we believe in people — in our customers, in our associates, and in talent like you!About Our TeamAt Capital One we’re laser focused on growth, and our Strategy Analysts are integral to moving us forward. You’ll combine deep data analytics with strategic decisioning to solve problems that actually move the needle. From day one you’ll have high ownership over your work and outcomes, seeing projects through from end to end. You’ll start in Product Strategy, and have the ability to rotate across the business to explore, learn new skills and ultimately carve your own career trajectory. This role is a masterclass in business leadership designed for those who are energized by what’s possible and who challenge themselves and their peers to think bigger, as we collectively work towards our global mission.
 As a Strategy Analyst, you’ll develop and apply analytical rigour, problem solving skills and critical thinking from day one. Embedded within a cross-functional team, you’ll bring your strategies to life from conception and analytical business case building to in-market delivery, measuring their impact through testing and monitoring, and ultimately being accountable for both customer and financial outcomes.  You’ll spend time gathering and visualizing data, storytelling through presentations, collaborating with experts in areas like legal and technology, and influencing senior leadership on critical decisions.You’ll work with tools like SQL to query data, use spreadsheets and Python-based notebooks to organize it, and slides to present it, along with a number of other modern analytics tools. Working in an agile, cross-functional team you’ll also have the opportunity to learn from other job families like data scientists, process managers, and product owners.Our strategy analysts are deployed across all areas of our business - product design, fraud, customer acquisitions, customer management strategy, and more - and analysts over time get the opportunity to rotate to different areas of the business to help them build a well rounded understanding of our business. Here are a few of the ways our Strategy Analysts are helping people take control of their credit:Underwriting (Credit Policy & Valuations): Strategy Analysts are responsible for assisting in developing & maintaining statistical models and the associated credit policies that help us determine who we extend credit to. Analysts in the space perform analysis on credit performance to help influence how we update and optimize our models & policies.Fraud: Strategy Analysts are responsible for developing the defences and policies to mitigate fraud losses for Capital One, creating a safe and secure experience for our customers. Analysts in the space perform diligent monitoring to understand emerging fraud trends and propose actions to prevent fraudulent behaviour.Product Development: Strategy Analysts are responsible for developing the strategies to test and scale new financial product offerings. Analysts conduct market & customer research, and couple these insights with internal data modeling to propose new solutions for our customers. Analysts in this space work with process and technology experts to get new products in the hands of our customers, and iterate upon our offerings based on consumer reception.As a new Strategy Analyst, you’ll join the Canada Analyst Development Program (CADP), which takes place over your first year with us and involves hands-on training, a case competition, social and networking events, and more. ResponsibilitiesYou will get to work with a team of fellow strategy analysts, along with associates in other job families such as Data Scientists and Product Managers, working to execute on and accomplish the following:Perform modeling/analytics to assist new product and pricing strategies for various lending products.Develop direct-to-consumer marketing strategy and initiatives to support business growth objectives.Help build targeted insights to inform the design and development of new customer experiences, as well as breakthrough technology and concepts designed to deliver on new go to market strategies.Support step-change improvements in credit performance by connecting drivers of future consumer credit trends to historical behaviour, creating risk models, and testing hypotheses using rigorous monitoring and analysis.Basic QualificationsGraduated with a Master's or Bachelor's Degree between 2024 and 2026 in Commerce, Finance, Marketing, Economics, Business Administration, Engineering, Mathematics, Statistics or a related fieldPreferred QualificationsExperience in basic coding and/or data visualization (e.g. SQL, Python, Tableau, QuickSight). If you know how to build models or write code, that’s awesome. If not, don’t worry as long as you have an interest in and aptitude for learning it.Experience in analytical problem-solving.Working at Capital One.Enjoy a hybrid work environment, with 3 days in the office. Build a comfortable workspace with our one-time, Work From Home allowance and enjoy our head office located conveniently across the street from Union Station. Live well—physically, financially and emotionally. Receive support for you and those who are most important to you, with full coverage for spouses, domestic partners, and dependents. With up to $3000 in mental health coverage and up to $5000 in tuition subsidies per year—and much more—you’ll discover that Capital One is committed to helping you live your best life. This posting is for an existing vacancy.The expected annual salary for this role is $100,000. This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es). Incentives could be discretionary or non discretionary depending on the plan.We embrace the responsible use of artificial intelligence (AI) to enhance the candidate experience and streamline our recruitment processes. However, no hiring decisions are made using AI as every hiring decision is made by our hiring managers, business interviewers, and recruitment professionals. Our teams are equipped with training that empowers them to use AI responsibly.We may use your information for automated decision making. We may, for certain purposes, render a decision based exclusively on automated processing of your personal information as a part of the candidate screening process. Capital One Canada is an equal opportunity employer committed to fostering a diverse and inclusive work environment. We consider all qualified applicants and will meet the needs of those requiring reasonable accommodations.If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at ARCanada@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.comCapital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

Job Description161 Bay Street (93021), Canada, Toronto,Toronto, Ontario,Manager, Product Strategy AnalystAbout Capital One CanadaFor 30 years, we’ve been on a mission to change banking for good and build relationships by making credit accessible, simple, intuitive and rewarding. We want to help Canadians succeed with credit, because we believe in people — in our customers, in our associates, and in talent like you!With your help, we’ll build the next generation of banking in Canada based on customer-focused values, compelling products and great engineering. Our Strategy & Analytics Roles are like management consulting, but better. From day one, you’ll have the opportunity to own and solve complex problems, using data-driven decision-making to enhance the overall business strategy, while still maintaining work/life balance. At Capital One, we love to give our Strategy Analyst Managers the opportunity to rotate to roles across various teams, so while this role is within the Product Strategy team, we will consider your application for multiple Strategy & Analytics teams as well as offer you the opportunity to rotate to new teams throughout your time at Capital One. This is part of our winning formula for creating great future leaders and as such, this role is well suited to high performers looking for growth opportunities.
About the Team
The Product Strategy team is a very cross-functional team that brings together Strategy Analysts with experts across the business to design our customer products and strategies.  This team collaborates with our credit teams, marketing teams and product teams to analyse prospective and current customer behaviours to implement market leading product strategies. 
About the Role 
As a Manager on the Product Strategy Team you will optimize our customer products informed by your analysis of credit performance, market landscape, and customer preference. You will design and execute product tests to inform our strategy. You will oversee market and customer research, and couple these insights with internal data modeling to lead new solutions for our customers.From a technical perspective, you will leverage various coding and visualization tools. You will work with SQL to query data, use spreadsheets and Python-based notebooks to organize it, and Slides to present it, along with other modern analytics tools, such as Tableau and Quicksight. You will apply your strategic and analytical skills to major company challenges. You will develop and test strategies that ultimately impact the bottom line. And you'll do it all in a collaborative environment that values your insight, encourages you to take on new responsibility, promotes continuous learning, and rewards innovation.This role will evolve into a people leadership role, and you will join the Capital One Leads program, which focuses on developing people leadership skills to lead high-performing teams.
 Your Responsibilities: You will be the lead analyst in one of the areas of product strategy. You will have oversight of both the product strategy and the deep analytics supporting it, including completing the analysis yourself and guiding the junior analysts on the team. You will lead and develop a high-performing team of analysts, providing coaching and removing barriers to grow the next generation of our leaders.You will create and present the recommendations to senior leadership and gain buy-in to proceed with strategies, which you will then implement, monitor and continue to improve as you see your strategy evolve.  As the lead of your area, you will determine the strategic roadmap of the team and collaborate across the underwriting and valuations team to lead the change.You will use technical analytical skills (such as SQL and Python) to complete the analysis.
Basic Qualifications:At least 5 years of experience in business analysis, with an established history of leveraging analytical skills to effectively influence strategic decisions At least 1 year of experience in managing high impact projectsExperience in technical analysis and coding, including presenting analytical information through slides and memosPreferred Qualifications:Bachelor’s Degree or higher in a quantitative field (Business, Math, Economics, Finance, Statistics, Science, Engineering)At least 1 year of experience in people management5+ years experience in product strategy and analyticsProficient in SQL, data visualization tools (e.g., Tableau, Quicksight), and Python for analysis and automation 2+ years experience in the consumer financial services industryWorking at Capital OneEnjoy a hybrid work environment, with 3 days in the office. Build a comfortable workspace with our one-time, Work From Home allowance and enjoy our head office located conveniently across the street from Union Station.Live well—physically, financially and emotionally. Receive support for you and those who are most important to you, with full coverage for spouses, domestic partners, and dependents. With up to $3000 in mental health coverage and up to $5000 in tuition subsidies per year—and much more—you’ll discover that Capital One is committed to helping you live your best life.This posting is for an existing vacancy. The expected annual salary range for this position is $157,400 - $179,600. This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es). Incentives could be discretionary or non discretionary depending on the plan.We embrace the responsible use of artificial intelligence (AI) to enhance the candidate experience and streamline our recruitment processes. However, no hiring decisions are made using AI as every hiring decision is made by our hiring managers, business interviewers, and recruitment professionals. Our teams are equipped with training that empowers them to use AI responsibly.We may use your information for automated decision making. We may, for certain purposes, render a decision based exclusively on automated processing of your personal information as a part of the candidate screening process.Capital One Canada is an equal opportunity employer committed to fostering a diverse and inclusive work environment. We consider all qualified applicants and will meet the needs of those requiring reasonable accommodations.If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at ARCanada@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.comCapital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

Job Description161 Bay Street (93021), Canada, Toronto,Toronto, Ontario,Manager, Underwriting & Valuations Strategy AnalystAbout Capital One CanadaFor 30 years, we’ve been on a mission to change banking for good and build relationships by making credit accessible, simple, intuitive and rewarding. We want to help Canadians succeed with credit, because we believe in people — in our customers, in our associates, and in talent like you!With your help, we’ll build the next generation of banking in Canada based on customer-focused values, compelling products and great engineering. Our Strategy & Analytics Roles are like management consulting, but better. From day one, you’ll have the opportunity to own solving complex problems, using data-driven decision-making to enhance the overall business strategy, while still maintaining work/life balance. At Capital One, we love to give our Strategy Analyst Managers the opportunity to rotate to roles across various teams, so while this role is within the Credit Modeling team, we will consider your application for multiple Strategy & Analytics teams as well as offer you the opportunity to rotate to new teams throughout your time at Capital One. This is part of our winning formula for creating great future leaders and as such, this role is well suited to high performers looking for growth opportunities.About the TeamThe Underwriting & Valuations team consists of Strategy Analysts and Data Scientists who come together to build our models and policies which lead to our underwriting outcomes. This team collaborates with our best in class Credit Risk Management group to create robust analysis and implement credit based strategies. About the RoleIn this role, you will be the lead analyst responsible for determining the optimal underwriting strategy for your area of the business.  You will perform complex analysis using model outputs and latest insights to determine and propose the winning strategy. You will present your recommendation and gain buy-in from leadership. You will function as the lead analyst among a group of analysts, responsible for the teams’ most complex problems and guiding junior analysts across the team. From a technical perspective, you will leverage various coding and visualization tools. You’ll work with SQL to query data, use spreadsheets and Python-based notebooks to organize it, and Slides to present it, along with other modern analytics tools, such as Tableau and Quicksight. You will apply your strategic and analytical skills to major company challenges. You will develop and test strategies that ultimately impact the bottom line. And you'll do it all in a collaborative environment that values your insight, encourages you to take on new responsibility, promotes continuous learning, and rewards innovation.This role will evolve into a people leadership role, and you will join the Capital One Leads program, which focuses on developing people leadership skills to lead high-performing teams.
 Your Responsibilities: You will be the lead analyst in one of the areas of underwriting and valuations, such as new applications or credit limit increases.  You will have oversight of the most complex pieces of analysis in the area, including completing the analysis yourself and guiding the junior analysts on the team.You will lead and develop a high-performing team of analysts, providing coaching and removing barriers to grow the next generation of our leaders. You will create and present the recommendations to senior leadership and gain buy-in to proceed with strategies, which you will then implement, monitor and continue to improve as you see your strategy evolve.  As the lead of your area, you will determine the strategic roadmap of the team and collaborate across the underwriting and valuations team to lead the change.You will use technical analytical skills (such as SQL and Python) to complete the analysis.
Basic Qualifications:At least 5 years of experience in business analysis, with an established history of leveraging analytical skills to effectively influence strategic decisions At least 1 year of experience in managing high impact projectsExperience in technical analysis and coding, including presenting analytical information through slides and memosPreferred Qualifications:Bachelor’s Degree or higher in a quantitative field (Business, Math, Economics, Finance, Statistics, Science, Engineering)At least 1 year of experience in people management5+ years in credit, underwriting, and/or valuations with a basic understanding of credit card or other loan based underwritingProficient in SQL, data visualization tools (e.g., Tableau, Quicksight), and Python for analysis and automation2+ years experience in the consumer financial services industry Working at Capital One.Enjoy a hybrid work environment, with 3 days in the office. Build a comfortable workspace with our one-time, Work From Home allowance and enjoy our head office located conveniently across the street from Union Station.Live well—physically, financially and emotionally. Receive support for you and those who are most important to you, with full coverage for spouses, domestic partners, and dependents. With up to $3000 in mental health coverage and up to $5000 in tuition subsidies per year—and much more—you’ll discover that Capital One is committed to helping you live your best life.This posting is for an existing vacancy.The expected annual salary range for this position is $157,400 - $179,600. This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es). Incentives could be discretionary or non discretionary depending on the plan.We embrace the responsible use of artificial intelligence (AI) to enhance the candidate experience and streamline our recruitment processes. However, no hiring decisions are made using AI as every hiring decision is made by our hiring managers, business interviewers, and recruitment professionals. Our teams are equipped with training that empowers them to use AI responsibly.
 We may use your information for automated decision making. We may, for certain purposes, render a decision based exclusively on automated processing of your personal information as a part of the candidate screening process.Capital One Canada is an equal opportunity employer committed to fostering a diverse and inclusive work environment. We consider all qualified applicants and will meet the needs of those requiring reasonable accommodations.If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at ARCanada@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.comCapital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

Job Description161 Bay Street (93021), Canada, Toronto,Toronto, Ontario,Senior Manager, Customer Resiliency Strategy and Analytics
About Capital One Canada
For 30 years, we’ve been on a mission to change banking for good and build relationships by making credit accessible, simple, intuitive and rewarding. We want to help Canadians succeed with credit, because we believe in people — in our customers, in our associates, and in talent like you!About the TeamCustomer Resiliency is at the heart of realizing our mission to help both our customers and our business.  From day one, you’ll have the opportunity to work on solving complex problems, using data-driven decision making to enhance the overall business strategy, while still maintaining work/life balance. As Sr. Manager, Customer Resiliency Strategy and Analytics, you'll be working with Business Analysts, Product Managers, Process Managers, Operations and Data Scientists supporting Customer Resiliency Strategy within Canada Card. At Capital One, we love to give our Senior Managers the opportunity to rotate to roles across various teams, so while this role is within the Customer Resiliency Strategy team, you will have the opportunity to rotate to new teams throughout your time at Capital One. This is part of our winning formula for creating great future leaders and as such, this role is well suited to high performers looking for growth opportunities.
About the Role
As a Senior Manager, Customer Resiliency Analytics, you will lead the strategy and analytics for both our Collections and Recoveries programs. Your primary mission will be to define, execute and continuously monitor customer-centric strategies that help customers get back on track with credit, while also protecting the financial health and business outcomes of Capital One Canada.
You will be the custodian of portfolio risk for delinquent and charged-off accounts, working closely with internal loss forecasting teams to ensure a grounded outlook on expected future losses.
This role requires a unique combination of strategic thinking, analytics expertise, people leadership, and executive communication. You’ll lead and develop a high-performing team of analysts, partner with colleagues across Credit Risk, Loss Forecasting, Data Science, Operations, Technology and Product, and influence senior leaders with data-driven insights. You will be accountable for building business cases with a clear focus on outcomes, trade-offs, and long-term resilience.
Your Responsibilities
Strategic LeadershipDevelop and execute Customer Resiliency strategies that help customers and Capital One, while balancing loss prevention, customer experience and business growth.Provide clear direction and priorities across Customer Resiliency initiatives.
People LeadershipLead and develop a high-performing team of analysts, fostering a culture of inclusion, collaboration, and innovation.Provide coaching and remove barriers to grow the next generation of leaders.Strategic & Analytic OrientationGuide and challenge the teams’ analysis to ensure rigor, clarity, and alignment to business priorities.Balance data-driven depth with pragmatic decision-making, ensuring strategies are responsive to changing risks.PartnershipCollaborate with cross-functional partners (Product, Technology, Data Science, Operations, Credit Risk) to ensure strategies are translated into effective business outcomes.Work in partnership with direct-reports to align strategies across domains, integrate insights, and present a unified perspective to senior leaders.
Strong Business Judgment & IntegrityExhibit sound judgment and the ability to influence with credibility at senior levels to amplify the work of the team.
Basic QualificationsAt least 7 years of experience in debt collection, credit risk, or analytics with demonstrated impact on the P&L, customer experience, and business results.At least 5 years of people leadership experience, with a track record of fostering an inclusive, collaborative team culture where associates feel safe to speak up and challenge ideas constructively.Strong problem-solving skills, with an established history of leveraging analytical skills to effectively influence strategic decisions.Experience in synthesizing complex insights into clear narratives that drive senior leadership decisions.
Preferred QualificationsBachelor’s degree or higher Experience leading leadersProven ability to build strong partnerships with other leaders - balancing alignment with giving managers the autonomy to lead their teamDeep understanding of industry trends and external factors that influence credit risk strategies - such changing macroeconomic environments, adoption of advanced technologies, evolving customer behaviours and regulatory shifts.Prove ability to anticipate emerging risks and adapt roadmaps in a rapidly changing environment.Proven ability to manage ambiguity and make strategic decisions under uncertainty.Working at Capital One.
Enjoy a hybrid work environment, with 3 days in the office. Build a comfortable workspace with our one-time, Work From Home allowance and enjoy our head office located conveniently across the street from Union Station.
Live well—physically, financially and emotionally. Receive support for you and those who are most important to you, with full coverage for spouses, domestic partners, and dependents. With up to $3000 in mental health coverage and up to $5000 in tuition subsidies per year—and much more—you’ll discover that Capital One is committed to helping you live your best life.This posting is for an existing vacancy.The expected annual salary range for this position is $184,000 to $210,000. This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es). Incentives could be discretionary or non discretionary depending on the plan.
We embrace the responsible use of artificial intelligence (AI) to enhance the candidate experience and streamline our recruitment processes. However, no hiring decisions are made using AI as every hiring decision is made by our hiring managers, business interviewers, and recruitment professionals. Our teams are equipped with training that empowers them to use AI responsibly.
We may use your information for automated decision making. We may, for certain purposes, render a decision based exclusively on automated processing of your personal information as a part of the candidate screening process.
 Capital One Canada is an equal opportunity employer committed to fostering a diverse and inclusive work environment. We consider all qualified applicants and will meet the needs of those requiring reasonable accommodations.If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at ARCanada@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.comCapital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).