Are you an organized, tech-savvy professional who thrives in a supportive and collaborative environment? This Reception and Administrative Assistant opportunity, located in Edmonton's West End, offers the chance to be part of a small, close-knit team where your positive attitude, initiative, and attention to detail will truly make an impact.
You'll play a key role in ensuring the smooth day-to-day operations of the office—balancing front desk reception duties with a variety of administrative and clerical responsibilities. The ideal candidate is social, kind, professional, and eager to contribute to a team that values collaboration, efficiency, and strong communication.
What You'll DoGreet and assist visitors, answer and direct incoming calls, and maintain a welcoming front office environmentManage phone systems, update voicemail settings, and coordinate changes for new users and holidaysPrepare and assemble financial statement packages, personal tax returns, and related documentsFile, e-file, and archive government forms, correspondence, and electronic dataDraft, format, and finalize client correspondence and reportsPrepare courier packages and coordinate deliveries to clients and agenciesProcess payments, prepare deposits, and enter data into internal systems (TPS, QuickBooks, etc.)Maintain office supplies, postage meters, photocopiers, and printersOpen and distribute mail, emails, and faxes dailySupport office upkeep—organizing common spaces, sanitizing between meetings, managing kitchen duties, and ordering groceriesAssist with internal bookkeeping, including posting invoices, bills, and reconciliationsCoordinate staff lunches, social events, and other team-building activitiesProvide general administrative support to partners and team membersWhat You BringStrong technical proficiency with Microsoft Outlook, Excel, and Word (testing required)A quick learner who asks questions, takes initiative, and enjoys supporting othersExcellent communication and interpersonal skills—you're approachable, social, and professionalHigh attention to detail, particularly in written communication and document handlingSelf-motivated with the ability to adapt to both busy and quieter office periodsComfortable learning and using new systems such as QuickBooks, DocuSign, Docket, or TPSPrevious experience in a small office environment (such as a law firm, dental office, or professional services setting) is an asset
At Aplin — together with our brands CompuStaff and Impact Recruitment — we connect great people with great organizations across North America. We believe diverse teams build stronger companies, and we welcome applicants from all backgrounds, experiences, and perspectives. We use AI tools to assist in a fair and efficient matching process, helping our recruiters connect the right people with the right opportunities. To be considered, applicants must be legally entitled to work in Canada, including holding any required permits. Our recruitment services are always free for job seekers.
Bilingual (English/French) Customer Support Representative | Richmond Hill, ON | Permanent, On-Site | Up to $50K + Benefits
Our client, a well-established and growing organization based in Richmond Hill, ON, is expanding its Customer Service team They're seeking a Bilingual (English & French) Customer Service Representative who enjoys solving problems, supporting customers, and working with technology in a fast-paced, collaborative environment.
Why You'll Love This RoleCompetitive salary up to $50K, plus vacation time and comprehensive health & dental benefitsPermanent, full-time position with long-term growth potentialOn-site in a modern Richmond Hill office with a supportive team environmentWhat You'll DoRespond to member inquiries via phone, email, and ticketing system in both French and EnglishProcess membership requests, updates, and cancellations accuratelyManage and verify documentation to support rebate eligibility transfersMaintain and update member records in the CRM system, ensuring all information is currentHandle deposit or cancellation disputes, escalating complex cases when appropriateMonitor shared inboxes, ensuring timely and professional follow-upsGenerate reports and identify opportunities for process improvementProvide basic IT hardware and software support (training provided) to assist members effectivelyWhat You BringBilingual proficiency in English and French (mandatory)1–2 years of customer service experience, preferably in a technical, membership, or administrative environmentStrong interest or experience in IT hardware and/or software supportWorking knowledge of Microsoft Office SuiteExperience using CRM or ticketing platforms (asset)Excellent communication, organization, and problem-solving skills
At Aplin — together with our brands CompuStaff and Impact Recruitment — we connect great people with great organizations across North America. We believe diverse teams build stronger companies, and we welcome applicants from all backgrounds, experiences, and perspectives. We use AI tools to assist in a fair and efficient matching process, helping our recruiters connect the right people with the right opportunities. To be considered, applicants must be legally entitled to work in Canada, including holding any required permits. Our recruitment services are always free for job seekers.
Aplin is seeking an IT Analyst with expertise in Crystal Reports to join our client’s team. The ideal candidate will be proficient in SQL, advanced Excel functions (including pivot tables), and experienced in designing and maintaining Crystal Reports, with strong analytical and troubleshooting skills.
While approximately 80% of this role focuses on data and reporting, about 20% will involve hardware and desktop support. The successful candidate should be comfortable performing IMAC (Install, Move, Add, Change) duties, including building and refreshing hardware, connecting peripherals, and handling hands-on technical work related to end-user hardware and software setups. This is a full-time, Monday to Friday daytime in-office position with benefits being offered. Responsibilities Design, develop, and maintain Crystal Reports based on business requirements. Write and optimize SQL queries to extract, manipulate, and analyze data. Use advanced Excel functions, including pivot tables, to organize and interpret data. Collaborate with departments to understand reporting needs and deliver actionable insights. Ensure accuracy, quality, and timeliness of reports and data analysis. Troubleshoot and resolve issues related to report generation or data integrity. Provide hardware and desktop support as needed, including basic equipment setup and maintenance.
Qualifications Proficiency in Crystal Reports, including designing and modifying complex reports. Strong SQL skills (query writing, optimization, and database management). Advanced Excel skills (functions, formulas, pivot tables). Experience supporting end-user hardware and performing IMAC activities is an asset. Excellent analytical, problem-solving, and troubleshooting abilities. Customer Service-oriented with strong communication skills and a focus on end-user satisfaction. Ability to work independently and manage multiple priorities simultaneously. At Aplin — together with our brands CompuStaff and Impact Recruitment — we connect great people with great organizations across North America. We believe diverse teams build stronger companies, and we welcome applicants from all backgrounds, experiences, and perspectives. We use AI tools to assist in a fair and efficient matching process, helping our recruiters connect the right people with the right opportunities. To be considered, applicants must be legally entitled to work in Canada, including holding any required permits. Our recruitment services are always free for job seekers.
Tammy Boyko and Carlan Wilbon with Aplin are seeking an experienced Project Manager for an exciting remote long term contract opportunity with our Government client based in Winnipeg. This position begins with a 6-month term, with an expected total duration of 24 months.
This is your opportunity to make a significant impact in the public sector while advancing your career. Apply now to join a dynamic team and contribute to exciting and meaningful projects!
Project Management Services include the comprehensive management and control of all aspects of the project throughout all phases of its life cycle to achieve prescribed objectives defined in terms of Project Manager Responsibilities. The Project Manager will lead and manage the efforts of the Project Team to achieve the objectives of the project to meet project requirements. The Project Manager is expected to work competently using several project management methodologies including but not limited to waterfall, agile and hybrid.
Responsibilities:
Project Initiation and Planning Responsible for regular communication with all project stakeholders' groups including the project owner, project teams and resources, consultants, and staff. Responsible to direct the activities and deliverables of assigned project management resources. Review, record and manage contract change management authority and approval framework. Actively monitor all risks and opportunities to the project, communicating with project stakeholders including but not limited to project team, owners and Service Providers regularly. Responsible for coordinating and managing all activities required to be complete the projects. Responsible for project entry and data management within project management framework and information management systems. Develop and maintain detailed project schedules ensuring integration of capital and operating streams and providing regular updates to the manager identified for their project. Operate within the approved project budget in accordance with the capital framework. Weekly reporting and tracking is expected using internal systems which will include but is not limited to both actual and forecasted monthly project spending. Manage implementation for conformity within the approved project requirements, including detailed scheduling and coordination. Procurement The PM will work with consultants and external and internal stakeholders and be responsible for defining the requirements of the project including the detailed design documents and specifications up to a tender ready document package. Support and participate in the tendering process including assisting the selection committee to award the tender to the qualified proponent and issue the contract. Development of project scope, quality, budget, schedule, risk, and adhering to all federal, provincial and municipal acts and regulations, laws and legislation. Develop the procurement plan in accordance with policies for the project. Delivery of project plan to ensure alignment of project goals and expectations including management of Service Providers and contractors, manage and control project scope, schedule and budget, quality, risks, communications, stakeholders and change control. Manage all changes to scope through project charter and/or Change Order process, review and approve submitted costs and track against both approved budget and schedule. Advise the Manager when project budget increase or schedule delay is projected to occur. Work within the systems to seek and obtain approvals. Responsible to manage project budget including review and process progress claims, advising on timing of final payment and release of holdback monies. Biweekly/Weekly reporting and tracking is expected using internal systems/processes including but not limited to Cash flow reporting of both actual and forecasted monthly project spend. Responsible to conduct start up meeting, attend bi-weekly client meetings and other as required. The PM will be require to provide regular communication including reporting on projects status, budget and schedule. Track and manage overall Project opportunities and risks. Maximizing opportunities and managing issues. Work with Stakeholders to inform the issue and provide recommendations to be communicated Project Manager as necessary. Manage quality assurance and control requirements ensuring work conforms to the contract including review of mock-ups and deficiency reviews. Responsible to manage and coordinate provision of staff training on new systems. Responsible for project entry and data management within project management framework and information management systems. Procurement Work with organization to tender, recommend, select and negotiate contracts with vendors. Conduct project closeout review. Assemble and review all necessary project close out information including transfer to operations, as-built documents, training manuals etc. Lessons learned with all stakeholders and clients. Final project close out. Requirements: 5 plus years of experience managing Information Technology projects Valid PMP Certification or Prince2 Practitioner certification Expertise in project lifecycles, and project planning including resource, cost, and schedule estimation Experience working on a project within a large-scale program requiring integration with other projects and adherence to an overall program strategy and execution Experience working on large Enterprise Resource Planning (ERP) implementation projects Experience developing business cases Minimum of five (5) years of experience managing Information Technology projects Valid PMP Certification or Prince2 Practitioner certification Expertise in project lifecycles, and project planning including resource, cost, and schedule estimation Experience working on a project within a large-scale program requiring integration with other projects and adherence to an overall program strategy and execution Experience working on large Enterprise Resource Planning (ERP) implementation projects Experience developing business cases The following qualifications are an asset: SAP project management experience in one, or all, of the following areas: S4HANA, Ariba, Fieldglass, SuccessFactors Strong exposure to SAP Activate Methodology in a Hybrid Agile delivery approach Solid understanding of the SAP landscape, modules, and terminology Ability to liaise between SAP & System Integrator consultants and Business SME's to ensure requirements are met while ensuring the adoption of best practice is maintained Criminal background check is required At Aplin — together with our brands CompuStaff and Impact Recruitment — we connect great people with great organizations across North America. We believe diverse teams build stronger companies, and we welcome applicants from all backgrounds, experiences, and perspectives. We use AI tools to assist in a fair and efficient matching process, helping our recruiters connect the right people with the right opportunities. To be considered, applicants must be legally entitled to work in Canada, including holding any required permits. Our recruitment services are always free for job seekers.
Aplin is seeking an experienced Technical BASIS Lead for a remote long-term contract opportunity with our Government client based in Winnipeg. This position begins with a 6-month term, with an expected total duration of 24 months.
Reporting directly to the Technical Manager, the SAP BASIS Technical Lead is a team leader responsible for managing and maintaining the technical infrastructure of SAP systems, ensuring stability, performance, and security, while also leading a team of Basis administrators.
Benefits & Perks Immediate long term role as a remote Technical Basis Lead Potential to extend Responsibilities Responsible for managing and maintaining the technical infrastructure of SAP systems, ensuring stability, performance, and security, while also leading a team of Basis administrators. Other duties as assigned Qualifications
Post-secondary degree in Computer Science, Engineering, or equivalent combination of education, training and experience may be considered. 7 or more years experience in business analysis, system analysis and solution architecture of complex information systems. 7 or more years experience in SAP BASIS administration with strong technical skills. 7 or more years experience with SAP S/4 HANA, ECC, and other SAP modules. 7 or more years experience with other data bases such as Sybase/ASE. 7 or more years experience and proficiency using Microsoft Office (i.e., Word, Excel, Outlook, TEAMS). Experience working in large ERP programs. Experience working in the Public Sector. Experience with project management methodologies. 3-5 years of experience in a leadership role responsible for directly managing other employees and team members. Experience creating written reports and status updates on program progress. Excellent problem-solving skills/troubleshoot with keen attention to detail. trong communication skills with ability to communicate clearly both verbally and written. Excellent interpersonal skills. Demonstrated interpersonal skills to work effectively with diverse teams: build and maintain positive relationships with co-workers, direct reports, and stakeholders. Ability to work independently with minimal supervision. Demonstrated interpersonal skills to work effectively with diverse teams: build and maintain positive relationships with co-workers, direct reports, and stakeholders. Criminal background check is required. At Aplin — together with our brands CompuStaff and Impact Recruitment — we connect great people with great organizations across North America. We believe diverse teams build stronger companies, and we welcome applicants from all backgrounds, experiences, and perspectives. We use AI tools to assist in a fair and efficient matching process, helping our recruiters connect the right people with the right opportunities. To be considered, applicants must be legally entitled to work in Canada, including holding any required permits. Our recruitment services are always free for job seekers.
Bilingual (English/French) Customer Support Representative | Richmond Hill, ON | Permanent, On-Site | Up to $50K + Benefits
Our client , a well-established and growing organization based in Richmond Hill, ON, is expanding its Customer Service team ! They’re seeking a Bilingual (English & French) Customer Service Representative who enjoys solving problems, supporting customers, and working with technology in a fast-paced, collaborative environment. Why You’ll Love This Role
Competitive salary up to $50K , plus vacation time and comprehensive health & dental benefits Permanent, full-time position with long-term growth potential On-site in a modern Richmond Hill office with a supportive team environment What You’ll Do
Respond to member inquiries via phone, email, and ticketing system in both French and English Process membership requests, updates, and cancellations accurately Manage and verify documentation to support rebate eligibility transfers Maintain and update member records in the CRM system , ensuring all information is current Handle deposit or cancellation disputes , escalating complex cases when appropriate Monitor shared inboxes, ensuring timely and professional follow-ups Generate reports and identify opportunities for process improvement Provide basic IT hardware and software support (training provided) to assist members effectively What You Bring
Bilingual proficiency in English and French (mandatory)1–2 years of customer service experience , preferably in a technical, membership, or administrative environment Strong interest or experience in IT hardware and/or software support Working knowledge of Microsoft Office Suite Experience using CRM or ticketing platforms (asset) Excellent communication, organization, and problem-solving skills At Aplin — together with our brands CompuStaff and Impact Recruitment — we connect great people with great organizations across North America. We believe diverse teams build stronger companies, and we welcome applicants from all backgrounds, experiences, and perspectives. We use AI tools to assist in a fair and efficient matching process, helping our recruiters connect the right people with the right opportunities. To be considered, applicants must be legally entitled to work in Canada, including holding any required permits. Our recruitment services are always free for job seekers.
Are you an organized, tech-savvy professional who thrives in a supportive and collaborative environment? This Reception and Administrative Assistant opportunity, located in Edmonton’s West End, offers the chance to be part of a small, close-knit team where your positive attitude, initiative, and attention to detail will truly make an impact. You’ll play a key role in ensuring the smooth day-to-day operations of the office—balancing front desk reception duties with a variety of administrative and clerical responsibilities. The ideal candidate is social, kind, professional, and eager to contribute to a team that values collaboration, efficiency, and strong communication. What You’ll Do Greet and assist visitors, answer and direct incoming calls, and maintain a welcoming front office environment Manage phone systems, update voicemail settings, and coordinate changes for new users and holidays Prepare and assemble financial statement packages, personal tax returns, and related documents File, e-file, and archive government forms, correspondence, and electronic data Draft, format, and finalize client correspondence and reports Prepare courier packages and coordinate deliveries to clients and agencies Process payments, prepare deposits, and enter data into internal systems (TPS, QuickBooks, etc.) Maintain office supplies, postage meters, photocopiers, and printers Open and distribute mail, emails, and faxes daily Support office upkeep—organizing common spaces, sanitizing between meetings, managing kitchen duties, and ordering groceries Assist with internal bookkeeping, including posting invoices, bills, and reconciliations Coordinate staff lunches, social events, and other team-building activities Provide general administrative support to partners and team members What You Bring Strong technical proficiency with Microsoft Outlook, Excel, and Word (testing required) A quick learner who asks questions, takes initiative, and enjoys supporting others Excellent communication and interpersonal skills—you’re approachable, social, and professional High attention to detail, particularly in written communication and document handling Self-motivated with the ability to adapt to both busy and quieter office periods Comfortable learning and using new systems such as QuickBooks, DocuSign, Docket, or TPS Previous experience in a small office environment (such as a law firm, dental office, or professional services setting) is an asset At Aplin — together with our brands CompuStaff and Impact Recruitment — we connect great people with great organizations across North America. We believe diverse teams build stronger companies, and we welcome applicants from all backgrounds, experiences, and perspectives. We use AI tools to assist in a fair and efficient matching process, helping our recruiters connect the right people with the right opportunities. To be considered, applicants must be legally entitled to work in Canada, including holding any required permits. Our recruitment services are always free for job seekers.
Aplin is seeking an IT Analyst with expertise in Crystal Reports to join our client’s team. The ideal candidate will be proficient in SQL, advanced Excel functions (including pivot tables), and experienced in designing and maintaining Crystal Reports, with strong analytical and troubleshooting skills.
While approximately 80% of this role focuses on data and reporting, about 20% will involve hardware and desktop support. The successful candidate should be comfortable performing IMAC (Install, Move, Add, Change) duties, including building and refreshing hardware, connecting peripherals, and handling hands-on technical work related to end-user hardware and software setups.
This is a full-time, Monday to Friday daytime in-office position with benefits being offered.
ResponsibilitiesDesign, develop, and maintain Crystal Reports based on business requirements.Write and optimize SQL queries to extract, manipulate, and analyze data.Use advanced Excel functions, including pivot tables, to organize and interpret data.Collaborate with departments to understand reporting needs and deliver actionable insights.Ensure accuracy, quality, and timeliness of reports and data analysis.Troubleshoot and resolve issues related to report generation or data integrity.Provide hardware and desktop support as needed, including basic equipment setup and maintenance.
QualificationsProficiency in Crystal Reports, including designing and modifying complex reports.Strong SQL skills (query writing, optimization, and database management).Advanced Excel skills (functions, formulas, pivot tables).Experience supporting end-user hardware and performing IMAC activities is an asset.Excellent analytical, problem-solving, and troubleshooting abilities.Customer Service-oriented with strong communication skills and a focus on end-user satisfaction.Ability to work independently and manage multiple priorities simultaneously.
At Aplin — together with our brands CompuStaff and Impact Recruitment — we connect great people with great organizations across North America. We believe diverse teams build stronger companies, and we welcome applicants from all backgrounds, experiences, and perspectives. We use AI tools to assist in a fair and efficient matching process, helping our recruiters connect the right people with the right opportunities. To be considered, applicants must be legally entitled to work in Canada, including holding any required permits. Our recruitment services are always free for job seekers.
We are seeking a visionary Director, AI & Business Solutions to lead our clients' strategic AI transformation. This newly created senior leadership role will drive the design and delivery of innovative AI applications, automation, and customer service enhancements using tools such as Microsoft Copilot, Salesforce Einstein / Agentforce, and custom AI solutions. In this role, you will lead a team of six direct reports while collaborating with colleagues across the technology group as well as multiple business units to deliver impactful business solutions to the corporation.
This position reports directly to the Chief Transformation Officer and represents a unique opportunity to shape the future of AI adoption within the corporation.
Note: This is a hybrid role based in Calgary, Alberta. The focus is on candidates who currently reside in the area or intend to relocate.
Key Responsibilities:
Strategic AI LeadershipPartner with the Chief Transformation Officer to execute a comprehensive AI strategy aligned with organizational objectives and an 18-month transformation timelineOversee portfolio of AI initiatives from ideation through production deployment, ensuring balanced risk and high-impact outcomesDrive measurable business value to agreed targets within 24 months through productivity gains and revenue enhancementPosition the corporation as a thought leader in AI adoption while maintaining market intelligence on technology trends and the competitive landscapeTeam Leadership & DevelopmentLead an integrated team of six direct reports, including business and AI professionalsBuild world-class AI capability through strategic hiring, targeted skills development, and performance managementFoster a collaborative, innovative culture that balances technical excellence with human-centered design principlesGuide organizational change management for AI adoption, addressing stakeholder concerns and building confidence in AI capabilitiesAI Solutions ImplementationOversee implementation of Microsoft Copilot, Salesforce Einstein/Agentforce, and custom AI solutions across enterprise systemsEnsure AI solutions are scalable, secure, and aligned with enterprise architecture standards and organizational policiesLead complex technical integrations between AI platforms and existing systems (O365, Salesforce, Sage, Azure, legacy systems)Target delivery of 3 major AI solutions annually across production, finance, operations, customer service, and business research use casesBusiness Partnership & Revenue GenerationPartner with core business units to translate strategic objectives into actionable AI solutionsPartner, where appropriate, with third-party external partners on AI integrationsProvide regular strategic updates to the CTO on AI program progress, risks, and opportunitiesEnsure all AI solutions enhance revenue, service delivery quality, and organizational effectivenessGovernance & Risk ManagementAssist the CTO in the implementation of governance and policies, ensuring responsible AI development and deploymentImplement robust risk management processes addressing data privacy, algorithmic bias, and operational risksEnsure AI solutions comply with appropriate industry regulations, industry standards, and organizational policiesEstablish metrics and monitoring systems to track AI solution performance and business impactRequired Qualifications
Education & Experience:Bachelor's degree in Computer Science, Data/ML, Business Administration, or related field (Master's strongly preferred)5+ years of progressive technology leadership experience in an enterprise, consulting, or SMB environment3-5 years of hands-on AI/ML program management and solution delivery experienceProven track record delivering complex technology initiatives with measurable business impactExperience leading cross-functional teams of professionals through organizational changeTechnical ExpertiseDeep understanding of Microsoft ecosystem (Copilot, Azure AI, Power Platform), Office 365 integration, automation platforms, software development, data, and cloud architectureExpertise with AI tools and platforms, including Anthropic, OpenAI, Salesforce AI, and Microsoft AIStrong grasp of machine learning, natural language processing, generative AI, and RAG implementationsExperience with workflow automation tools (Power Automate, N8N, Make, Zapier)Understanding of enterprise system integration, data architecture, and cloud platformsLeadership CompetenciesExceptional strategic thinking and ability to translate business strategy into technology execution plansOutstanding communication and presentation skills with C-suite and board-level audiencesExperience with budget management, ROI analysis, and business case developmentProven success leading organizational transformation and technology adoption initiativesStrong commitment to nonprofit values and social impact missionPreferred Qualifications
Advanced CertificationsCertifications and training on Microsoft Azure AI, Copilot / Studio, Salesforce, or equivalent platform certificationsExecutive leadership programs from recognized institutionsPMP, Agile, Scrum Master, or change management certificationsSpecialized ExperienceManagement consulting, technology consulting, or internal consulting backgroundDirect experience with large-scale digital transformation initiativesExperience developing new revenue streams or consulting service deliveryBackground in startup or high-growth environments demonstrating agility and innovationWhat We Offer
Impact & Growth OpportunityBe instrumental in the implementation of a groundbreaking AI transformationShape the future of technology innovation within the business and industry sectorBuild and mentor a high-performing team in a cutting-edge fieldDevelop expertise in emerging AI technologies and applicationsCompensation & BenefitsCompetitive salary commensurate with experience and qualificationsComprehensive health and dental coverageProfessional development budget for ongoing AI and leadership educationWork EnvironmentA supportive, fun and collaborative, and mission-driven cultureAccess to cutting-edge technology and innovation resourcesFlexible hybrid work model balancing in-person collaboration and remote productivityOpportunity to work with diverse internal and external stakeholders and technology vendors
At Aplin — together with our brands CompuStaff and Impact Recruitment — we connect great people with great organizations across North America. We believe diverse teams build stronger companies, and we welcome applicants from all backgrounds, experiences, and perspectives. We use AI tools to assist in a fair and efficient matching process, helping our recruiters connect the right people with the right opportunities. To be considered, applicants must be legally entitled to work in Canada, including holding any required permits. Our recruitment services are always free for job seekers.
We are seeking a visionary Director, AI & Business Solutions to lead our clients' strategic AI transformation. This newly created senior leadership role will drive the design and delivery of innovative AI applications, automation, and customer service enhancements using tools such as Microsoft Copilot, Salesforce Einstein / Agentforce, and custom AI solutions. In this role, you will lead a team of six direct reports while collaborating with colleagues across the technology group as well as multiple business units to deliver impactful business solutions to the corporation.
This position reports directly to the Chief Transformation Officer and represents a unique opportunity to shape the future of AI adoption within the corporation.
Note: This is a hybrid role based in Calgary, Alberta. The focus is on candidates who currently reside in the area or intend to relocate.
Key Responsibilities:
Strategic AI LeadershipPartner with the Chief Transformation Officer to execute a comprehensive AI strategy aligned with organizational objectives and an 18-month transformation timelineOversee portfolio of AI initiatives from ideation through production deployment, ensuring balanced risk and high-impact outcomesDrive measurable business value to agreed targets within 24 months through productivity gains and revenue enhancementPosition the corporation as a thought leader in AI adoption while maintaining market intelligence on technology trends and the competitive landscapeTeam Leadership & DevelopmentLead an integrated team of six direct reports, including business and AI professionalsBuild world-class AI capability through strategic hiring, targeted skills development, and performance managementFoster a collaborative, innovative culture that balances technical excellence with human-centered design principlesGuide organizational change management for AI adoption, addressing stakeholder concerns and building confidence in AI capabilitiesAI Solutions ImplementationOversee implementation of Microsoft Copilot, Salesforce Einstein/Agentforce, and custom AI solutions across enterprise systemsEnsure AI solutions are scalable, secure, and aligned with enterprise architecture standards and organizational policiesLead complex technical integrations between AI platforms and existing systems (O365, Salesforce, Sage, Azure, legacy systems)Target delivery of 3 major AI solutions annually across production, finance, operations, customer service, and business research use casesBusiness Partnership & Revenue GenerationPartner with core business units to translate strategic objectives into actionable AI solutionsPartner, where appropriate, with third-party external partners on AI integrationsProvide regular strategic updates to the CTO on AI program progress, risks, and opportunitiesEnsure all AI solutions enhance revenue, service delivery quality, and organizational effectivenessGovernance & Risk ManagementAssist the CTO in the implementation of governance and policies, ensuring responsible AI development and deploymentImplement robust risk management processes addressing data privacy, algorithmic bias, and operational risksEnsure AI solutions comply with appropriate industry regulations, industry standards, and organizational policiesEstablish metrics and monitoring systems to track AI solution performance and business impactRequired Qualifications
Education & Experience:Bachelor's degree in Computer Science, Data/ML, Business Administration, or related field (Master's strongly preferred)5+ years of progressive technology leadership experience in an enterprise, consulting, or SMB environment3-5 years of hands-on AI/ML program management and solution delivery experienceProven track record delivering complex technology initiatives with measurable business impactExperience leading cross-functional teams of professionals through organizational changeTechnical ExpertiseDeep understanding of Microsoft ecosystem (Copilot, Azure AI, Power Platform), Office 365 integration, automation platforms, software development, data, and cloud architectureExpertise with AI tools and platforms, including Anthropic, OpenAI, Salesforce AI, and Microsoft AIStrong grasp of machine learning, natural language processing, generative AI, and RAG implementationsExperience with workflow automation tools (Power Automate, N8N, Make, Zapier)Understanding of enterprise system integration, data architecture, and cloud platformsLeadership CompetenciesExceptional strategic thinking and ability to translate business strategy into technology execution plansOutstanding communication and presentation skills with C-suite and board-level audiencesExperience with budget management, ROI analysis, and business case developmentProven success leading organizational transformation and technology adoption initiativesStrong commitment to nonprofit values and social impact missionPreferred Qualifications
Advanced CertificationsCertifications and training on Microsoft Azure AI, Copilot / Studio, Salesforce, or equivalent platform certificationsExecutive leadership programs from recognized institutionsPMP, Agile, Scrum Master, or change management certificationsSpecialized ExperienceManagement consulting, technology consulting, or internal consulting backgroundDirect experience with large-scale digital transformation initiativesExperience developing new revenue streams or consulting service deliveryBackground in startup or high-growth environments demonstrating agility and innovationWhat We Offer
Impact & Growth OpportunityBe instrumental in the implementation of a groundbreaking AI transformationShape the future of technology innovation within the business and industry sectorBuild and mentor a high-performing team in a cutting-edge fieldDevelop expertise in emerging AI technologies and applicationsCompensation & BenefitsCompetitive salary commensurate with experience and qualificationsComprehensive health and dental coverageProfessional development budget for ongoing AI and leadership educationWork EnvironmentA supportive, fun and collaborative, and mission-driven cultureAccess to cutting-edge technology and innovation resourcesFlexible hybrid work model balancing in-person collaboration and remote productivityOpportunity to work with diverse internal and external stakeholders and technology vendors
At Aplin — together with our brands CompuStaff and Impact Recruitment — we connect great people with great organizations across North America. We believe diverse teams build stronger companies, and we welcome applicants from all backgrounds, experiences, and perspectives. We use AI tools to assist in a fair and efficient matching process, helping our recruiters connect the right people with the right opportunities. To be considered, applicants must be legally entitled to work in Canada, including holding any required permits. Our recruitment services are always free for job seekers.
