Bilingual Customer Service Representative Full Time hours / 1 year contract
Location: Laval, Quebec – 100% in office Hours: Monday – Friday 8:30am – 5:00pm (½ hour lunch)Salary: Up to $80,000
PERKSNot a call center - no queue Training & Development - Access to multiple learning platforms (online, in person, 3rd party training institutions)Community Relations - We support and encourage our employees to volunteer their time and efforts in worthwhile causes and donate funds to assist various charitable groups.Access to multiple learning platformsBeautiful & Bright new officesProfessional working environmentPeople focused organizationDynamic Team
Position Summary: Responsible for the processing and tracking of orders received via phone, fax, EDI or mail. Communicates required shipment and delivery schedules to our customers by serving as a liaison with internal departments. Handles all customer inquiries via phone, fax, email etc. regarding shipment tracing, shortages, overages, quality late shipments, etc.
Duties and Responsibilities:Accurately manages the order inputting process into JDE as it relates to prices, terms of sale, product, quantity, ship to- sold to and customer’s special instructions, etc. Completes all necessary paperwork required per sales orders. Maintains system accuracy on all sales orders and back orders to reflect reality of ship dates and if changes occur enters appropriate reason code.Participates with Customer Service Team to maintain call service standardsEnsures SOX compliance process processes are followed, and necessary documents are verified and kept on file as needed. Maintains customer files including pricing data, payment and delivery terms, vendor control maintenance sheets, sample requests, etc.Works with internal supply chain departments to keep customers updated as to their order status if changes occur in a pro-active manner. Also ensures product knowledge stays up to date on current and future products.May coordinate truck delivers at certain locations with Traffic department. Coordinates returned goods from customer with Sales Representative / manager’s approval. Completes all product returns or invoice adjustments in a timely manner ensuring accurate reason codes are applied in JDE and appropriate forms and completed per department process.Maintains daily contact with Sales Representative regarding pricing inquires, discrepancies on customer’s purchase orders and updates on customer order statusParticipates in inventory counts as required.Maintains up to date price books and initiates all prices increases and ensures they are implemented in the invoicing system as assigned.Initiates outgoing calls to current and prospective customers to maximize weekly order file. Reports competitive activities to Sales team and processes requests for samples.
Education and Certifications:Bilingual French and English3+ years of Customer Service experience) Product order management, preferably in a manufacturing environment.Post-secondary education in business management or equivalent field of study preferred.JDE or other mainline ERP such as SAP.
Bilingual Customer Service Representative Full Time hours / 1 year contract
Location: Laval, Quebec – 100% in office Hours: Monday – Friday 8:30am – 5:00pm (½ hour lunch)Salary: Up to $80,000
PERKSNot a call center - no queue Training & Development - Access to multiple learning platforms (online, in person, 3rd party training institutions)Community Relations - We support and encourage our employees to volunteer their time and efforts in worthwhile causes and donate funds to assist various charitable groups.Access to multiple learning platformsBeautiful & Bright new officesProfessional working environmentPeople focused organizationDynamic Team
Position Summary: Responsible for the processing and tracking of orders received via phone, fax, EDI or mail. Communicates required shipment and delivery schedules to our customers by serving as a liaison with internal departments. Handles all customer inquiries via phone, fax, email etc. regarding shipment tracing, shortages, overages, quality late shipments, etc.
Duties and Responsibilities:Accurately manages the order inputting process into JDE as it relates to prices, terms of sale, product, quantity, ship to- sold to and customer’s special instructions, etc. Completes all necessary paperwork required per sales orders. Maintains system accuracy on all sales orders and back orders to reflect reality of ship dates and if changes occur enters appropriate reason code.Participates with Customer Service Team to maintain call service standardsEnsures SOX compliance process processes are followed, and necessary documents are verified and kept on file as needed. Maintains customer files including pricing data, payment and delivery terms, vendor control maintenance sheets, sample requests, etc.Works with internal supply chain departments to keep customers updated as to their order status if changes occur in a pro-active manner. Also ensures product knowledge stays up to date on current and future products.May coordinate truck delivers at certain locations with Traffic department. Coordinates returned goods from customer with Sales Representative / manager’s approval. Completes all product returns or invoice adjustments in a timely manner ensuring accurate reason codes are applied in JDE and appropriate forms and completed per department process.Maintains daily contact with Sales Representative regarding pricing inquires, discrepancies on customer’s purchase orders and updates on customer order statusParticipates in inventory counts as required.Maintains up to date price books and initiates all prices increases and ensures they are implemented in the invoicing system as assigned.Initiates outgoing calls to current and prospective customers to maximize weekly order file. Reports competitive activities to Sales team and processes requests for samples.
Education and Certifications:Bilingual French and English3+ years of Customer Service experience) Product order management, preferably in a manufacturing environment.Post-secondary education in business management or equivalent field of study preferred.JDE or other mainline ERP such as SAP.
Customer Care Team Lead Full-time, Permanent
Location: Mississauga, ON (100% On-site)Hours: Monday to Friday, 40-hour work weekSalary: up to $70K + 7% bonusDepartment: FinanceReporting Manager: Customer Experience Manager
About Our ClientOur client is a leading Canadian supplier of automotive, heavy-duty, and industrial products. They are currently seeking a Customer Care Team Lead to support their growing team and ensure a high standard of customer experience.
Why Join Our Client’s Team?Competitive total compensation — based on experienceComprehensive health and dental benefitsMental wellness supportEmployer contribution to retirement savingsFitness & wellness reimbursementEducational assistance and professional development supportPaid time off including vacation and personal daysCommunity involvement initiativesA collaborative and inclusive workplace culture featuring:Team events and celebrationsHoliday gatheringsLunch & LearnsEmployee recognition programs
ABOUT THE ROLE:Reporting directly to the Customer Experience Manager, the Customer Care Team Lead will deliver courteous, efficient, and timely service to customers while managing inbound and outbound communications. This is a key role with responsibility for handling customer inquiries, processing requests, and supporting overall customer satisfaction.
You will build strong relationships with customers and internal sales teams, ensuring a seamless service experience while contributing to sales growth. This role is ideal for a proactive and customer-focused professional who thrives in a fast-paced environment and is passionate about delivering exceptional service.
What You’ll Do:Provide excellent customer service across every aspect of the job.Assisting manager in training new CSRs or new processesAssisting Manager is sending out communication to team on remindersAssisting the manager by being the lead in orders and prioritizing tasks and priorities. Also following up with CSRs to action items in a timely mannerAssisting manager in attending internal meetingsAssisting backing up manager when on holidays – Focus on priorities and efficiencies within the department to ensure customer service is for front and team and order desk is moving effectively and efficientlyBackup to manager in resolving escalated customer issues when manager is on holidaysBackup to manager on delegating tasks when manager is not on site.Process customer orders through incoming calls, email and other channels using the ERP system.Responsible for developing and maintaining solid relationships with both customers and the sales team.Support specific assigned customers to nurture and grow annual sales performance.Oversee order management accuracy with a focus on enhancing order size.Resolve customer questions and manage troubleshooting with speed and professionalism.Log Cases in CRM system to track all customer incidents and inquiries.Perform administrative tasks including customer activations, credits & rebills.Engage in revenue generating outbound calls, including retention and lead qualification.Make informed decisions about pricing exceptions.
Key CompetenciesCustomer focused and dedicated to exceeding the expectations of internal and external customers.Leadership skillsCoaching and MentoringConflict resolutionAccountabilityCollaboration SkillsDelegation skillsProblem solvingExcellent written and verbal communication skills.Proven ability to multi-task, prioritize, and manage varied, time sensitive workloads.Strong organizational skills to allow for the successful completion of multiple tasks.Self-starter with a strong desire to see results.Team player.Must be flexible and able to adapt to new challenges and procedures.Bilingualism is an asset.
Education/Experience
High school graduate.A minimum of 2 years Customer Service experience.Experience working in a consumer packaged goods or automotive lubricants environment is an asset.Superior PC and Microsoft Suite skills.Experience or familiarity with Microsoft Dynamics AX and Salesforce would be an asset.
Working ConditionsOffice environment
Customer Care Team Lead Full-time, Permanent
Location: Mississauga, ON (100% On-site)Hours: Monday to Friday, 40-hour work weekSalary: up to $70K + 7% bonusDepartment: FinanceReporting Manager: Customer Experience Manager
About Our ClientOur client is a leading Canadian supplier of automotive, heavy-duty, and industrial products. They are currently seeking a Customer Care Team Lead to support their growing team and ensure a high standard of customer experience.
Why Join Our Client’s Team?Competitive total compensation — based on experienceComprehensive health and dental benefitsMental wellness supportEmployer contribution to retirement savingsFitness & wellness reimbursementEducational assistance and professional development supportPaid time off including vacation and personal daysCommunity involvement initiativesA collaborative and inclusive workplace culture featuring:Team events and celebrationsHoliday gatheringsLunch & LearnsEmployee recognition programs
ABOUT THE ROLE:Reporting directly to the Customer Experience Manager, the Customer Care Team Lead will deliver courteous, efficient, and timely service to customers while managing inbound and outbound communications. This is a key role with responsibility for handling customer inquiries, processing requests, and supporting overall customer satisfaction.
You will build strong relationships with customers and internal sales teams, ensuring a seamless service experience while contributing to sales growth. This role is ideal for a proactive and customer-focused professional who thrives in a fast-paced environment and is passionate about delivering exceptional service.
What You’ll Do:Provide excellent customer service across every aspect of the job.Assisting manager in training new CSRs or new processesAssisting Manager is sending out communication to team on remindersAssisting the manager by being the lead in orders and prioritizing tasks and priorities. Also following up with CSRs to action items in a timely mannerAssisting manager in attending internal meetingsAssisting backing up manager when on holidays – Focus on priorities and efficiencies within the department to ensure customer service is for front and team and order desk is moving effectively and efficientlyBackup to manager in resolving escalated customer issues when manager is on holidaysBackup to manager on delegating tasks when manager is not on site.Process customer orders through incoming calls, email and other channels using the ERP system.Responsible for developing and maintaining solid relationships with both customers and the sales team.Support specific assigned customers to nurture and grow annual sales performance.Oversee order management accuracy with a focus on enhancing order size.Resolve customer questions and manage troubleshooting with speed and professionalism.Log Cases in CRM system to track all customer incidents and inquiries.Perform administrative tasks including customer activations, credits & rebills.Engage in revenue generating outbound calls, including retention and lead qualification.Make informed decisions about pricing exceptions.
Key CompetenciesCustomer focused and dedicated to exceeding the expectations of internal and external customers.Leadership skillsCoaching and MentoringConflict resolutionAccountabilityCollaboration SkillsDelegation skillsProblem solvingExcellent written and verbal communication skills.Proven ability to multi-task, prioritize, and manage varied, time sensitive workloads.Strong organizational skills to allow for the successful completion of multiple tasks.Self-starter with a strong desire to see results.Team player.Must be flexible and able to adapt to new challenges and procedures.Bilingualism is an asset.
Education/Experience
High school graduate.A minimum of 2 years Customer Service experience.Experience working in a consumer packaged goods or automotive lubricants environment is an asset.Superior PC and Microsoft Suite skills.Experience or familiarity with Microsoft Dynamics AX and Salesforce would be an asset.
Working ConditionsOffice environment
Warehouse Lead / Warehouse Team LeadFull Time / Permanent
Location: Bradford, ON (On-site)Standard hours: 7:00 a.m. to 3:00 p.m.; however, flexibility is required up to 5:00 p.m. and occasional weekend work may be necessary during peak periods.Salary: up to $80,000 per yearReporting to: Supply Chain & Customer Service Manager
ClientFamily-owned company that gained their reputation for quality and built itself a household name in Europe. They provide high-quality leisure products that not only look good but also enhance a wearer’s lifestyle.
PERKS:Family-oriented and happy work environmentMonday to Friday – day shiftsStable company, in business for over 22 yearsStaff discounts!!Family environmentNo evening or weekend shifts.2 weeks’ vacationOpen door policy
Position OverviewOur Client is seeking a reliable and proactive warehouse professional with a valid forklift license and experience working in warehouse environments. The ideal candidate is organized, able to problem-solve effectively, and capable of multitasking in a fast-paced setting. Strong English communication skills and emotional intelligence are important, along with an understanding and respect for diverse cultural backgrounds.This position will involve shared warehouse responsibilities and requires a team-oriented individual who is willing to assist colleagues when needed. The successful candidate should also have a basic understanding of shipping and receiving processes, as they will act as a backup to the Shipping/Receiving Distribution Coordinator during absences or peak workload periods.
Key ResponsibilitiesOversee day-to-day warehouse inventory organization and slottingEnsure timely replenishment of pick/pack areas to support order fulfillmentSupervise, train, and coach pick, pack, and returns team membersMonitor fulfillment accuracy, productivity, and adherence to SOPsCoordinate processing of customer returns and restocking of sellable inventoryIdentify operational bottlenecks, inventory discrepancies, or shortages and escalate when necessaryMaintain a safe, clean, and organized warehouse environmentCross-trained to temporarily cover Shipping, Receiving C Distribution Coordinator duties during absences
**Warehouse Division of Responsibilities**
Required Skills & QualificationsExperience supervising warehouse fulfillment or inventory teamsStrong knowledge of warehouse operations, B2B and B2C order fulfillment, and inventory systemsHands-on approach, able to assist with picking, packing, and returns when neededStrong organizational, problem-solving, and communication skillsForklift license
